Staples is business to business. You're what binds us together. Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We're constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. As an Inside Account Executive, Facility Solutions (FS), Healthcare, you'll drive sales growth in the Jan/San and Breakroom categories. Your primary focus will be on existing healthcare accounts within the Mid-Market segment. As the go-to expert, you'll collaborate with other sales teams to uncover customer opportunities. Leveraging digital selling and enablement tools, you'll not only retain but also grow sales within your assigned book of business. Demonstrating a deep understanding of healthcare customers' buying cycles and GPO contracts will be essential. What you'll be doing: Leverage proven sales methodologies to drive retention and growth in the Jan/San and Breakroom categories. This includes managing sales for Cleaning Chemicals & Supplies, Janitorial Paper & Dispensers, Hand Soaps & Sanitizers, Safety Supplies, Coffee Brewer Programs, Breakroom Supplies, and more within your assigned book of business. Utilize enablement and digital selling tools to effectively manage your sales funnel. This includes prospecting for new business opportunities and executing against other strategic initiatives and calls to action. Implement and ramp wins by driving program adoption and compliance among end users. Collaborate closely with internal sales teams and sales support to achieve optimal outcomes for customers. Your teamwork will directly impact customer satisfaction and success. Participate in account business reviews introducing Facility Solutions to clients. Use these opportunities to increase revenue while delivering value and insights. Handle bid requests, provide accurate quotes, and present compelling proposals to customers. Make informed decisions based on account needs and market insights. Coordinate the bid and quote process drawing on your understanding of GPO contracts related to Facility Solutions. Use this knowledge to make discretionary pricing decisions that align with account potential. Manage contract renewals related to Facility Solutions maintaining strong and ongoing relationships with customers. Align activities with organizational goals, ensuring that your efforts contribute to overall success. What you bring to the table: Always strives to raise the selling bar, consistently exceeding quotas and performance targets. Builds customer trust, gaining valuable insights into their needs and crafting effective solutions. Delivers compelling presentations that resonate with clients. Manages time effectively, ensuring productivity and responsiveness in all interactions. Operates with urgency, outpacing competitors to secure business and maximize profits. Leverages digital technology to provide the customer with a digital plus human experience. Understands the value of tools and processes, optimizing prospecting strategies for success. Confidently acts in fast-changing, unpredictable situations and seizes new opportunities. Maintains thorough administrative follow-up and follow-through. What's needed- Basic Qualifications: 4+ years of sales experience. Ability to identify and understand customer needs and deliver customer-centric solutions. Motivated to learn and use various tools and digital processes. Effective time management, communication, and organizational skills. What's needed- Preferred Qualifications: B2B sales experience. A solid knowledge of the Jan/San and Breakroom industries. Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint). We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/02/2025
Full time
Staples is business to business. You're what binds us together. Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers' unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We're constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales. As an Inside Account Executive, Facility Solutions (FS), Healthcare, you'll drive sales growth in the Jan/San and Breakroom categories. Your primary focus will be on existing healthcare accounts within the Mid-Market segment. As the go-to expert, you'll collaborate with other sales teams to uncover customer opportunities. Leveraging digital selling and enablement tools, you'll not only retain but also grow sales within your assigned book of business. Demonstrating a deep understanding of healthcare customers' buying cycles and GPO contracts will be essential. What you'll be doing: Leverage proven sales methodologies to drive retention and growth in the Jan/San and Breakroom categories. This includes managing sales for Cleaning Chemicals & Supplies, Janitorial Paper & Dispensers, Hand Soaps & Sanitizers, Safety Supplies, Coffee Brewer Programs, Breakroom Supplies, and more within your assigned book of business. Utilize enablement and digital selling tools to effectively manage your sales funnel. This includes prospecting for new business opportunities and executing against other strategic initiatives and calls to action. Implement and ramp wins by driving program adoption and compliance among end users. Collaborate closely with internal sales teams and sales support to achieve optimal outcomes for customers. Your teamwork will directly impact customer satisfaction and success. Participate in account business reviews introducing Facility Solutions to clients. Use these opportunities to increase revenue while delivering value and insights. Handle bid requests, provide accurate quotes, and present compelling proposals to customers. Make informed decisions based on account needs and market insights. Coordinate the bid and quote process drawing on your understanding of GPO contracts related to Facility Solutions. Use this knowledge to make discretionary pricing decisions that align with account potential. Manage contract renewals related to Facility Solutions maintaining strong and ongoing relationships with customers. Align activities with organizational goals, ensuring that your efforts contribute to overall success. What you bring to the table: Always strives to raise the selling bar, consistently exceeding quotas and performance targets. Builds customer trust, gaining valuable insights into their needs and crafting effective solutions. Delivers compelling presentations that resonate with clients. Manages time effectively, ensuring productivity and responsiveness in all interactions. Operates with urgency, outpacing competitors to secure business and maximize profits. Leverages digital technology to provide the customer with a digital plus human experience. Understands the value of tools and processes, optimizing prospecting strategies for success. Confidently acts in fast-changing, unpredictable situations and seizes new opportunities. Maintains thorough administrative follow-up and follow-through. What's needed- Basic Qualifications: 4+ years of sales experience. Ability to identify and understand customer needs and deliver customer-centric solutions. Motivated to learn and use various tools and digital processes. Effective time management, communication, and organizational skills. What's needed- Preferred Qualifications: B2B sales experience. A solid knowledge of the Jan/San and Breakroom industries. Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint). We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Description: Launch Your Career at Holbrook Heating: Inside: Customer Service Representative Do you thrive in a fast-paced environment and enjoy building positive customer relationships? Holbrook Heating is looking for passionate and detail-oriented individuals to join our growing Customer Service team. This position offers a competitive hourly rate of $16 to $18. - Tuesday through Saturday. - 9:00 am to 5:30 pm If you are interested in joining our team, please apply! Customer Service Representative: Respond to inbound calls and emails, handling customer inquiries and concerns with professionalism. Troubleshoot customer issues and provide efficient resolutions. Build rapport with customers, fostering long-term relationships. Assist with administrative tasks to maintain efficient operations. Requirements: You're a great fit if you: Must be willing to work in office during scheduled hours. Possess excellent communication and interpersonal skills. Thrive in a collaborative and fast-paced work environment. Enjoy problem-solving and exceeding customer expectations. Are a detail-oriented individual with strong organizational skills. Have a willingness to learn and grow within the HVAC industry. High School Diploma On site Bonus points if you have: Experience in sales, customer service, or a related field. Working knowledge of HVAC equipment and services (a plus, but not required). Compensation details: 16-18 Hourly Wage PIbfa54e1cf2cd-8523
09/02/2025
Full time
Description: Launch Your Career at Holbrook Heating: Inside: Customer Service Representative Do you thrive in a fast-paced environment and enjoy building positive customer relationships? Holbrook Heating is looking for passionate and detail-oriented individuals to join our growing Customer Service team. This position offers a competitive hourly rate of $16 to $18. - Tuesday through Saturday. - 9:00 am to 5:30 pm If you are interested in joining our team, please apply! Customer Service Representative: Respond to inbound calls and emails, handling customer inquiries and concerns with professionalism. Troubleshoot customer issues and provide efficient resolutions. Build rapport with customers, fostering long-term relationships. Assist with administrative tasks to maintain efficient operations. Requirements: You're a great fit if you: Must be willing to work in office during scheduled hours. Possess excellent communication and interpersonal skills. Thrive in a collaborative and fast-paced work environment. Enjoy problem-solving and exceeding customer expectations. Are a detail-oriented individual with strong organizational skills. Have a willingness to learn and grow within the HVAC industry. High School Diploma On site Bonus points if you have: Experience in sales, customer service, or a related field. Working knowledge of HVAC equipment and services (a plus, but not required). Compensation details: 16-18 Hourly Wage PIbfa54e1cf2cd-8523
Customer Advocate Bend, OR PrideStaff, a firm specializing in recruiting for Central Oregon businesses, is seeking a Customer Advocate for a local HVAC products company in Bend. The right candidate for this position will be task focused, a self-starter, and have a positive attitude. This is a Monday - Friday opportunity, 40 hrs a week. Pay for this position is $20+ hr DOE. Perks and Benefits: Well established, small, local company Long term position with nights off Casual office work environment Great benefits once converted Customer Advocate Responsibilities: Work alongside the President and sales team to research, source, and order custom promotional products and decorated apparel items to help our clients promote their brand. Provide excellent customer support Support the Sales team with orders, invoicing, purchasing, quotes, and administrative tasks Create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication Help with inventory support and management Establish and maintain an effective and accurate filing system Other duties include checking on purchase orders, inventory, ship dates, and acquiring shipping quotes. Manage the full cycle of order fulfillment for eCommerce stores, which consists of contact with the key clients to update users, receiving online orders, creating purchase orders, communicating order delays, following through on orders, and ensuring orders are shipped and received on time. Coordinate apparel and headwear orders with embroidery and screenprinting vendors and ensure accurate logo or thread colors are used on each garment and order. Customer Advocate Requirements: Knowledge of office administrator responsibilities, systems, and procedures Proficiency in MS Office (MS Excel and G-Mail, in particular) Excellent time management skills and ability to multi-task and prioritize work Attention to detail and problem-solving skills Excellent written and verbal communication skills Strong organizational and planning skills in a fast-paced environment A creative mind with an ability to suggest improvements Consistently maintain a professional demeanor, appearance, and work environment. Company Overview: PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers. Compensation / Pay Rate (Up to): $20/hr
07/21/2022
Full time
Customer Advocate Bend, OR PrideStaff, a firm specializing in recruiting for Central Oregon businesses, is seeking a Customer Advocate for a local HVAC products company in Bend. The right candidate for this position will be task focused, a self-starter, and have a positive attitude. This is a Monday - Friday opportunity, 40 hrs a week. Pay for this position is $20+ hr DOE. Perks and Benefits: Well established, small, local company Long term position with nights off Casual office work environment Great benefits once converted Customer Advocate Responsibilities: Work alongside the President and sales team to research, source, and order custom promotional products and decorated apparel items to help our clients promote their brand. Provide excellent customer support Support the Sales team with orders, invoicing, purchasing, quotes, and administrative tasks Create and maintain a pleasant work environment, ensuring high levels of organizational effectiveness, communication Help with inventory support and management Establish and maintain an effective and accurate filing system Other duties include checking on purchase orders, inventory, ship dates, and acquiring shipping quotes. Manage the full cycle of order fulfillment for eCommerce stores, which consists of contact with the key clients to update users, receiving online orders, creating purchase orders, communicating order delays, following through on orders, and ensuring orders are shipped and received on time. Coordinate apparel and headwear orders with embroidery and screenprinting vendors and ensure accurate logo or thread colors are used on each garment and order. Customer Advocate Requirements: Knowledge of office administrator responsibilities, systems, and procedures Proficiency in MS Office (MS Excel and G-Mail, in particular) Excellent time management skills and ability to multi-task and prioritize work Attention to detail and problem-solving skills Excellent written and verbal communication skills Strong organizational and planning skills in a fast-paced environment A creative mind with an ability to suggest improvements Consistently maintain a professional demeanor, appearance, and work environment. Company Overview: PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of temporary work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers. Compensation / Pay Rate (Up to): $20/hr
Telecommute : For candidates outside of Maryland, we will designate you as a telecommuter to work from home in VA, PA, NJ, NY, SC, NC, FL, or GA. For Baltimore residents: Our headquarters is in Locust Point and hybrid work will be required (2-3 days per week in the office) in the near future and definitely for training/meetings. Business Development Analyst (base salary plus commission) (GLOBAL LOGISTICS & INTERNATIONAL TRADE) Baltimore, MD 21230 (Locust Point/McHenry Row) In a world facing new challenges, a nimble but steady ship is more important than ever. We take pride in the development of our employees and our Business Development Analyst role provides the perfect blend of support, teamwork, individuality, & risk+reward as a recipe to jump-start your career on the most solid foundation possible. Is there a seat on our boat for you? The BDA will work directly with Sales, Marketing, and Business Development within targeted campaigns to provide admin and strategic sales support. You'll also work with Marketing Analysts & E-commerce Analysts on marketing and E-commerce-related functions and projects. Shapiro stands strong at 106-years old, but we're not your grandpa's shipping company. We have a track record of transparency, developing employees, and investing in our work environment like office space and technology. Our Paid Time Off policy is one of the most competitive in the country for new hires. Combine your passion for global trade + a natural drive to deliver excellent customer service into an engaging role. We're small enough to offer tons of growth & learning, but strong enough to compete across the globe. Typical duties include: Operate within strategic sales campaigns that drive new business and increase profits from existing accounts. Utilizes trade data subscriptions and other creative market research methods to proactively identify and qualify sales leads that feed marketing campaigns. Provides administrative support for sales representatives as needed. Administers CRM by entering and updating leads, as well as making necessary system changes and updates. Reviews campaign progress and assists in generating campaign results reporting. Builds a thorough understanding of each Sales Representative's current book of business, on a continuous basis. Reviews and qualifies incoming leads from the Company's website, personnel, and vendors. Determine if leads are viable and match our corporate strengths. Assists Business Development and Marketing Manager with maintaining detailed prospect activity records in Shapiro's CRM, as well as generating various reports within the CRM. Continually analyzes competitors, in terms of marketing materials, website, and strengths and weaknesses. Continually reviews trade publications to stay informed of new services and other general information that may be of interest to customers. Proactively researches and analyzes markets and publications that may correspond with the Company's marketing campaigns and seminars. Creates and maintains Intranet content pertaining to Sales and Marketing campaigns and materials. Maintains vendor log and analyzes vendor performance to ensure expectations and finished products are met or exceeded. EDUCATION AND EXPERIENCE Educational background: Bachelor's degree or equivalent combination of educational + work experience, with a focus in Marketing preferred or Supply Chain Logistics/International Business foundation. Seeking 2-3 years of marketing/business development experience preferred and/or comparable internship experience. 2-3 years of supply chain-type experience also preferred. SKILLS Proficient in Microsoft Windows, Microsoft Office products and Adobe products. Proficiency of interactive social media platforms. General knowledge of domestic and international air/ocean transportation and/or the importer/exporter base. Strong knowledge of domestic and international geography. Ability to work independently, with remote supervisory support, if needed. Ability to consistently meet deadlines and maintain steady performance and enthusiasm in a dynamic, time-sensitive work environment. Must be Internet savvy. Excellent verbal and written skills; candidate must be an effective communicator. Continual attention to detail in composing and proofing materials. Professional behavior. Must pass background check. Willingness to travel, as needed. Willingness to work overtime as needed. EOE/Non-exempt. Shapiro is a third-generation family-owned international shipping and logistics business, founded in 1915. For over a century, Samuel Shapiro & Company, Inc. has provided full door-to-door capabilities and proudly serves as a one-stop-shop for Customs brokerage and international freight forwarding services. It's simple - We Deliver. Problem Solved.
02/01/2022
Full time
Telecommute : For candidates outside of Maryland, we will designate you as a telecommuter to work from home in VA, PA, NJ, NY, SC, NC, FL, or GA. For Baltimore residents: Our headquarters is in Locust Point and hybrid work will be required (2-3 days per week in the office) in the near future and definitely for training/meetings. Business Development Analyst (base salary plus commission) (GLOBAL LOGISTICS & INTERNATIONAL TRADE) Baltimore, MD 21230 (Locust Point/McHenry Row) In a world facing new challenges, a nimble but steady ship is more important than ever. We take pride in the development of our employees and our Business Development Analyst role provides the perfect blend of support, teamwork, individuality, & risk+reward as a recipe to jump-start your career on the most solid foundation possible. Is there a seat on our boat for you? The BDA will work directly with Sales, Marketing, and Business Development within targeted campaigns to provide admin and strategic sales support. You'll also work with Marketing Analysts & E-commerce Analysts on marketing and E-commerce-related functions and projects. Shapiro stands strong at 106-years old, but we're not your grandpa's shipping company. We have a track record of transparency, developing employees, and investing in our work environment like office space and technology. Our Paid Time Off policy is one of the most competitive in the country for new hires. Combine your passion for global trade + a natural drive to deliver excellent customer service into an engaging role. We're small enough to offer tons of growth & learning, but strong enough to compete across the globe. Typical duties include: Operate within strategic sales campaigns that drive new business and increase profits from existing accounts. Utilizes trade data subscriptions and other creative market research methods to proactively identify and qualify sales leads that feed marketing campaigns. Provides administrative support for sales representatives as needed. Administers CRM by entering and updating leads, as well as making necessary system changes and updates. Reviews campaign progress and assists in generating campaign results reporting. Builds a thorough understanding of each Sales Representative's current book of business, on a continuous basis. Reviews and qualifies incoming leads from the Company's website, personnel, and vendors. Determine if leads are viable and match our corporate strengths. Assists Business Development and Marketing Manager with maintaining detailed prospect activity records in Shapiro's CRM, as well as generating various reports within the CRM. Continually analyzes competitors, in terms of marketing materials, website, and strengths and weaknesses. Continually reviews trade publications to stay informed of new services and other general information that may be of interest to customers. Proactively researches and analyzes markets and publications that may correspond with the Company's marketing campaigns and seminars. Creates and maintains Intranet content pertaining to Sales and Marketing campaigns and materials. Maintains vendor log and analyzes vendor performance to ensure expectations and finished products are met or exceeded. EDUCATION AND EXPERIENCE Educational background: Bachelor's degree or equivalent combination of educational + work experience, with a focus in Marketing preferred or Supply Chain Logistics/International Business foundation. Seeking 2-3 years of marketing/business development experience preferred and/or comparable internship experience. 2-3 years of supply chain-type experience also preferred. SKILLS Proficient in Microsoft Windows, Microsoft Office products and Adobe products. Proficiency of interactive social media platforms. General knowledge of domestic and international air/ocean transportation and/or the importer/exporter base. Strong knowledge of domestic and international geography. Ability to work independently, with remote supervisory support, if needed. Ability to consistently meet deadlines and maintain steady performance and enthusiasm in a dynamic, time-sensitive work environment. Must be Internet savvy. Excellent verbal and written skills; candidate must be an effective communicator. Continual attention to detail in composing and proofing materials. Professional behavior. Must pass background check. Willingness to travel, as needed. Willingness to work overtime as needed. EOE/Non-exempt. Shapiro is a third-generation family-owned international shipping and logistics business, founded in 1915. For over a century, Samuel Shapiro & Company, Inc. has provided full door-to-door capabilities and proudly serves as a one-stop-shop for Customs brokerage and international freight forwarding services. It's simple - We Deliver. Problem Solved.
Description Robert Half is seeking a sales driven and motivated individual to manage the front office, create appointment opportunities through outbound calls, and represent our practice with professionalism. Responsibilities • Promote sales by actively maintaining patient database through heavy outbound dialing o This is only 50% of the role, if that. If you are receiving an inbound call, that takes priority • Confer with incoming patients to generate referrals for patient hearing health outreach • Act as first point of contact for prospective and current patients • Anticipate patients' needs and respond with appropriate, high level care • Perform hearing aid cleanings and troubleshoot minor hearing aid issues • Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software • Perform daily reconciliation of all transactions and execute routine bank deposits • Maintain weekly sales reports • Package and ship supplies and equipment • Verify specific patient insurance coverage • Assist patients with qualifications for credit application as needed • Order and maintain appropriate and approved office supplies Qualifications • Exceptional professionalism, strong verbal and written communication skills • Outstanding planning and organizational skills • Willingness to make extensive outbound dials • Understanding of current HIPAA laws is a plus • Strong interest in patient care and hearing health • High School Diploma or GED • At least one-year front office experience • Telemarketing and inside sales experience a plus • Superior multi-tasking and strong time management ability Requirements Outbound Sales, Receptionist Duties, Meeting Schedule, Data Entry, Customer Service, Telemarketing, Basic Office Skills Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more. Questions? Call your local office at 1.. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information. 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use () .
11/04/2021
Full time
Description Robert Half is seeking a sales driven and motivated individual to manage the front office, create appointment opportunities through outbound calls, and represent our practice with professionalism. Responsibilities • Promote sales by actively maintaining patient database through heavy outbound dialing o This is only 50% of the role, if that. If you are receiving an inbound call, that takes priority • Confer with incoming patients to generate referrals for patient hearing health outreach • Act as first point of contact for prospective and current patients • Anticipate patients' needs and respond with appropriate, high level care • Perform hearing aid cleanings and troubleshoot minor hearing aid issues • Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software • Perform daily reconciliation of all transactions and execute routine bank deposits • Maintain weekly sales reports • Package and ship supplies and equipment • Verify specific patient insurance coverage • Assist patients with qualifications for credit application as needed • Order and maintain appropriate and approved office supplies Qualifications • Exceptional professionalism, strong verbal and written communication skills • Outstanding planning and organizational skills • Willingness to make extensive outbound dials • Understanding of current HIPAA laws is a plus • Strong interest in patient care and hearing health • High School Diploma or GED • At least one-year front office experience • Telemarketing and inside sales experience a plus • Superior multi-tasking and strong time management ability Requirements Outbound Sales, Receptionist Duties, Meeting Schedule, Data Entry, Customer Service, Telemarketing, Basic Office Skills Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more. Questions? Call your local office at 1.. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information. 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use () .
Job Summary:The Personal Training Manager ensures that the club delivers a high quality fitness experience to all members.Responsible for communicating and upholding company standards and leading by example. Ensure that team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness.Hires, trains and develops a strong team of Personal Trainers.Responsible for the successful attainment of department targets, including revenue and member retention.Is the point of reference for fitness expertise within the club.Span of Control / Organizational Relationship / People Management:Job Scope: 1 clubThis position directly manages the following positions inside the club: Assistant Head Coach (if club size warrants)Personal TrainersEssential Duties & Responsibilities:The FM is responsible for performing the following activities for the club:Staffing and Development [40% of time]Maintain a fully engaged and high performing fitness team that aligns with company values and goals. To achieve this objective, the FM will:Hire develop and manage performance of qualified Personal TrainersTrain & develop other staff as needed regarding fitness and supplementation presentations, emphasizing the impact of these on membership retentionConduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities as warrantedManage the Personal Trainer schedule including staying within budgeted non-session hours as submitted to and approved by the CMMediates club employee relations matters for all club fitness employeesDiscipline staff under the guidance of your direct supervisorFitness Management [40% of time]Ensure that all club members have access to a highly trained and professional fitness staff able to provide fitness counseling, training and programs within Crunch standards. The PT Manager is responsible for the successful attainment of fitness and supplement revenue goals. To achieve these objectives the PT Manager will:Ensure that all Personal Trainers are delivering high quality programs to their clientsDevelop weekly work schedules for fitness staff. Ensure that staff properly records their Time & LaborEnsure that staff compile with Time and Labor guidelines, and manage overtime in accordance with company guidelines.Provide member service and support related to fitness servicing issues Assist members and encourage their involvement in fitness services.Ensure accurate administration of Personal Training including usage of dotFIT, measurement tracking, workout programs etc.Responsible for achieving monthly, quarterly and yearly revenue objectives set forth by the Company with regards to personal training services and SupplementsHire, Train and develop new Personal TrainersRegularly train staff on industry updates and teach Personal Trainers to be continually successful to ensure that all clients are trained professionallySales and Service [20% of time: club specific]Participate and provide direct execution support in the fitness area.QUALIFICATIONS:Knowledge, Skills & Abilities:Knowledge of Crunch Certified Personal Training Program including program software (dotFIT, ABC/Datatrak, Crunch-U, VFP, Styku, Where applicable).Knowledge of Personal Training technique and program design.Must be able to adjust and operate all club equipment.Experience in coaching/motivating groups.Strong interpersonal & communication skills.Able to generate, maintain & demonstrate a friendly, enthusiastic & positive attitude.Possesses a strong member service focus.Responds professionally to requests and inquires from guests, members and staff.Education Level:High School Diploma or GED requiredBachelor's Degree preferredCurrent Cardiopulmonary Resuscitation (CPR)Certifications: (One or more of the following certifications)American College of Sports Medicine (ACSM)Certified Personal TrainerAmerican Council on Exercise (ACE)Personal Trainer CertificationThe Cooper InstitutePersonal Trainer CertificationInternational Fitness Professionals Association (IFPA)Personal Fitness Trainer CertificationNational Academy of Sports Medicine (NASM)Certified Personal TrainerCorrective Exercise Specialist (CES)Performance Enhancement Specialist (PES)National Exercise and Sports Trainers Association (NESTA)Personal Fitness Trainer CertificationNational Federation of Professional Trainers (NFPT)Personal Trainer CertificationNational Strength and Conditioning Association (NSCA)Certified Personal TrainerCertified Strength and Conditional Specialist (CSCS)Experience:1-2 years as a Personal Trainer/Crunch Coach preferredPreferred: Prior management experience in retail/hospitality industry leading 3-10 employeesPreferred: Consultative sales experiencePhysical Requirements:Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the publicRegularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 poundsTravel: Must be able to travel by car and airplane up to 5% of the time Compensation: $50,000 - $90,000 Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.
09/25/2021
Full time
Job Summary:The Personal Training Manager ensures that the club delivers a high quality fitness experience to all members.Responsible for communicating and upholding company standards and leading by example. Ensure that team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness.Hires, trains and develops a strong team of Personal Trainers.Responsible for the successful attainment of department targets, including revenue and member retention.Is the point of reference for fitness expertise within the club.Span of Control / Organizational Relationship / People Management:Job Scope: 1 clubThis position directly manages the following positions inside the club: Assistant Head Coach (if club size warrants)Personal TrainersEssential Duties & Responsibilities:The FM is responsible for performing the following activities for the club:Staffing and Development [40% of time]Maintain a fully engaged and high performing fitness team that aligns with company values and goals. To achieve this objective, the FM will:Hire develop and manage performance of qualified Personal TrainersTrain & develop other staff as needed regarding fitness and supplementation presentations, emphasizing the impact of these on membership retentionConduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities as warrantedManage the Personal Trainer schedule including staying within budgeted non-session hours as submitted to and approved by the CMMediates club employee relations matters for all club fitness employeesDiscipline staff under the guidance of your direct supervisorFitness Management [40% of time]Ensure that all club members have access to a highly trained and professional fitness staff able to provide fitness counseling, training and programs within Crunch standards. The PT Manager is responsible for the successful attainment of fitness and supplement revenue goals. To achieve these objectives the PT Manager will:Ensure that all Personal Trainers are delivering high quality programs to their clientsDevelop weekly work schedules for fitness staff. Ensure that staff properly records their Time & LaborEnsure that staff compile with Time and Labor guidelines, and manage overtime in accordance with company guidelines.Provide member service and support related to fitness servicing issues Assist members and encourage their involvement in fitness services.Ensure accurate administration of Personal Training including usage of dotFIT, measurement tracking, workout programs etc.Responsible for achieving monthly, quarterly and yearly revenue objectives set forth by the Company with regards to personal training services and SupplementsHire, Train and develop new Personal TrainersRegularly train staff on industry updates and teach Personal Trainers to be continually successful to ensure that all clients are trained professionallySales and Service [20% of time: club specific]Participate and provide direct execution support in the fitness area.QUALIFICATIONS:Knowledge, Skills & Abilities:Knowledge of Crunch Certified Personal Training Program including program software (dotFIT, ABC/Datatrak, Crunch-U, VFP, Styku, Where applicable).Knowledge of Personal Training technique and program design.Must be able to adjust and operate all club equipment.Experience in coaching/motivating groups.Strong interpersonal & communication skills.Able to generate, maintain & demonstrate a friendly, enthusiastic & positive attitude.Possesses a strong member service focus.Responds professionally to requests and inquires from guests, members and staff.Education Level:High School Diploma or GED requiredBachelor's Degree preferredCurrent Cardiopulmonary Resuscitation (CPR)Certifications: (One or more of the following certifications)American College of Sports Medicine (ACSM)Certified Personal TrainerAmerican Council on Exercise (ACE)Personal Trainer CertificationThe Cooper InstitutePersonal Trainer CertificationInternational Fitness Professionals Association (IFPA)Personal Fitness Trainer CertificationNational Academy of Sports Medicine (NASM)Certified Personal TrainerCorrective Exercise Specialist (CES)Performance Enhancement Specialist (PES)National Exercise and Sports Trainers Association (NESTA)Personal Fitness Trainer CertificationNational Federation of Professional Trainers (NFPT)Personal Trainer CertificationNational Strength and Conditioning Association (NSCA)Certified Personal TrainerCertified Strength and Conditional Specialist (CSCS)Experience:1-2 years as a Personal Trainer/Crunch Coach preferredPreferred: Prior management experience in retail/hospitality industry leading 3-10 employeesPreferred: Consultative sales experiencePhysical Requirements:Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the publicRegularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 poundsTravel: Must be able to travel by car and airplane up to 5% of the time Compensation: $50,000 - $90,000 Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.
This position location is Remote within the US. This position is responsible for providing an excellent client experience by responding to clients and their applicants' inquiries using any number of methods including but not limited to phone, email, mail and live chat. Responsibilities include building client partnerships with continued accurate and thorough service, maintaining operational goals/efficiencies, meeting key performance indicators (KPIs) and working with support groups to provide excellent customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES : Include the following (other duties may be assigned): · Responsible for telephone and electronic customer service · Must be able to multitask between light phone volume, live chats and emails · Respond to client/applicant inquiries and conduct investigations to resolve client concerns · Proactively place calls to clients as needed to report status or to gather necessary information to complete orders · Follow up on all outstanding client exceptions and inquiries daily · Prioritize, multi-task, and stay on top of email, voicemail, faxes and other means of communication between clients and coworkers in order to meet time service objectives · Ensure the quality of customer service and maintain a good rapport with our clients · Work closely with other departments including Operations and Sales to help build and maintain client partnerships · Perform other clerical, administrative or customer-oriented projects/tasks as assigned by senior management EDUCATION/EXPERIENCE : Education: Minimum: High School Diploma or GED Preferred: A two or four year degree from an accredited College/University Experience: Minimum: 6 months of experience in a customer service role Preferred: 1 year of experience in the Background Screening industry and 1 year of experience in a customer service position or equivalent role. QUALIFICATIONS : The requirements listed below are representative of the knowledge, skills, and/or abilities required for this position: · Proven excellent customer service skills and positive attitude · Positive team player mentality · Emphasis on a strong sense of urgency · Detail oriented, organized and able to multitask · Strong interpersonal (verbal and written) skills · Understanding of professional office etiquette exemplifying professionalism at all times · Self-starter with ability to work independently on projects with little guidance · Determination to overcome obstacles with a positive can do approach · Critical analysis of situational needs · Reliability - must be at work on time and work the schedule assigned by their manager · Trustworthy - ability to handle confidential information and protocols · Able to learn and apply processes and procedures · Possess a keen ability to follow through, be responsive, be a team player and committed to helping customers · Ability to maintain high quality of work · Proficiency with Microsoft Office Suite applications · Good computer keyboarding skills · Ability to work flexible work hours or shifts (days/evenings/weekends) if required WORK HOURS : This position is currently a 40 hour/week schedule and will cover the Customer Service hours of 9:30 AM to 6:00 PM , Monday through Friday. Overtime may be required as needed to meet key objectives. PHYSICAL REQUIREMENTS : Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which individual must convey detailed or important spoken instructions to other team members accurately or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Close visual acuity for preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection. Subject to both environmental conditions for activities that occur inside and outside. EQUAL EMPLOYMENT OPPORTUNITY : Lowers Risk Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, gender identity, sexual orientation, status as a Vietnam-era, special disabled veteran or other veteran, or any other status or characteristic protected by applicable federal, state and/or local laws. AT WILL EMPLOYMENT : Lowers Risk Group is an At Will employer and nothing within the job posting or description should be construed as an offer or guarantee of employment. Lowers Risk Group reserves the right to modify, interpret or apply the job description in any way the company desires and the job description is not a contract for employment. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. PI
09/16/2021
Full time
This position location is Remote within the US. This position is responsible for providing an excellent client experience by responding to clients and their applicants' inquiries using any number of methods including but not limited to phone, email, mail and live chat. Responsibilities include building client partnerships with continued accurate and thorough service, maintaining operational goals/efficiencies, meeting key performance indicators (KPIs) and working with support groups to provide excellent customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES : Include the following (other duties may be assigned): · Responsible for telephone and electronic customer service · Must be able to multitask between light phone volume, live chats and emails · Respond to client/applicant inquiries and conduct investigations to resolve client concerns · Proactively place calls to clients as needed to report status or to gather necessary information to complete orders · Follow up on all outstanding client exceptions and inquiries daily · Prioritize, multi-task, and stay on top of email, voicemail, faxes and other means of communication between clients and coworkers in order to meet time service objectives · Ensure the quality of customer service and maintain a good rapport with our clients · Work closely with other departments including Operations and Sales to help build and maintain client partnerships · Perform other clerical, administrative or customer-oriented projects/tasks as assigned by senior management EDUCATION/EXPERIENCE : Education: Minimum: High School Diploma or GED Preferred: A two or four year degree from an accredited College/University Experience: Minimum: 6 months of experience in a customer service role Preferred: 1 year of experience in the Background Screening industry and 1 year of experience in a customer service position or equivalent role. QUALIFICATIONS : The requirements listed below are representative of the knowledge, skills, and/or abilities required for this position: · Proven excellent customer service skills and positive attitude · Positive team player mentality · Emphasis on a strong sense of urgency · Detail oriented, organized and able to multitask · Strong interpersonal (verbal and written) skills · Understanding of professional office etiquette exemplifying professionalism at all times · Self-starter with ability to work independently on projects with little guidance · Determination to overcome obstacles with a positive can do approach · Critical analysis of situational needs · Reliability - must be at work on time and work the schedule assigned by their manager · Trustworthy - ability to handle confidential information and protocols · Able to learn and apply processes and procedures · Possess a keen ability to follow through, be responsive, be a team player and committed to helping customers · Ability to maintain high quality of work · Proficiency with Microsoft Office Suite applications · Good computer keyboarding skills · Ability to work flexible work hours or shifts (days/evenings/weekends) if required WORK HOURS : This position is currently a 40 hour/week schedule and will cover the Customer Service hours of 9:30 AM to 6:00 PM , Monday through Friday. Overtime may be required as needed to meet key objectives. PHYSICAL REQUIREMENTS : Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which individual must convey detailed or important spoken instructions to other team members accurately or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Close visual acuity for preparing and analyzing data and figures; viewing a computer terminal; extensive reading; visual inspection. Subject to both environmental conditions for activities that occur inside and outside. EQUAL EMPLOYMENT OPPORTUNITY : Lowers Risk Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, pregnancy, gender identity, sexual orientation, status as a Vietnam-era, special disabled veteran or other veteran, or any other status or characteristic protected by applicable federal, state and/or local laws. AT WILL EMPLOYMENT : Lowers Risk Group is an At Will employer and nothing within the job posting or description should be construed as an offer or guarantee of employment. Lowers Risk Group reserves the right to modify, interpret or apply the job description in any way the company desires and the job description is not a contract for employment. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. PI
Overview The overall purpose of this job is to support the Chief Financial Officer and Corporate Controller in various company accounting activities including revenue, accounts payable administration including sales & use tax review, preparing and posting various journal entries to the general ledger, drafting of periodic financial projections and statements, completion of financial and operational analysis, treasury management fundamentals, and other related projects as assigned. The responsibilities of this job may also include periodic activities such as audit support, business line support, tax return preparation and internal audit functions. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities (Due to volume, there may be a distribution of duties between Accountants) Key Areas Key Responsibilities and Duties of the Job Journal Entries Assists with financial statements through journal entries and posting to the general ledger for multiple areas. Responsible for recurring journal entries across all entities including accrual based. Reviews journal reporting for accuracy. Revenue Responsibilities may include: Supports staff in reviewing and processing monthly charges and payments for Communities into accounting software. Provides back-up support for HUD and PACE business lines. Assists in the training of offsite staff on the billing process and accounting software. Maintains billing tables/rates in accounting software, including preparation and update of annual rate increases. Administration for Resident Funds tracking for Communities, including monthly reconciliation to the general ledger and preparation of any related journal entries. Audit and track all paperwork and funds associated with Resident move ins/out, including compliance with all contract guidelines. Balances and reconciles various bank accounts, resident and participant accounts, revenue tracking and reconciliation. Cash management, including verifying bank and general ledger balances to determine monies that can be transferred. Monthly transfer of funds. Reconciles payments submitted versus received. Tax Responsibilities may include: Processes Sales & Use tax for Immanuel entities including Foundations. Runs reports and analyzes data to complete monthly returns. Accounts Payable Responsibilities may include: Maintain vendor records in accounting software. Reconcile vendor statements to general ledger. Financial Reporting/Audits Assists in the preparation of periodic financial statements supported by the underlying accounting records of the organization. Assists with answering questions during mid-term and annual audits. Prepares work papers in preparation of audits. Other Reviews and approves invoices for capital projects, repairs & maintenance, and prepaid expenses. Performs other duties as assigned or requested. Qualifications Education- Bachelor's Degree in Accounting, Business, or a related field is required. Equivalent years of experience may substitute for education requirement. Experience- Two (2) years of finance and/or accounting or related experience is required. Experience in a non-profit environment is desirable. Equivalent years of education may substitute for experience requirement. KSA- Knowledge Skills and Abilities- Knowledge of GAAP (Generally Accepted Accounting Principles). Strong working knowledge of Microsoft Excel. Skilled in research and analytical abilities. Ability to understand and learn a variety of software packages. Strong mathematical skills with attention to detail and accuracy. Ability to work collaboratively with individuals inside and outside the organization. Ability to assist in making decisions within ethical, moral, legal and accountability frameworks that contribute to the attainment of individual, team, department and organizations goals. Ability to use critical thinking skills to solve problems quickly, adding value beyond customer expectations. Excellent verbal and written communication skills to maintain working relationships with all levels within and outside the organization. Ability to resolve problems in a logical and professional manner. Ability to manage multiple priorities. Ability to work with tight deadlines and identify priorities in a fast-paced, highly visible environment, while maintaining attention to detail. Demonstrates functional expertise in areas of responsibility. Ability to implement, and measure goals that are linked to the department or organization.
09/14/2021
Full time
Overview The overall purpose of this job is to support the Chief Financial Officer and Corporate Controller in various company accounting activities including revenue, accounts payable administration including sales & use tax review, preparing and posting various journal entries to the general ledger, drafting of periodic financial projections and statements, completion of financial and operational analysis, treasury management fundamentals, and other related projects as assigned. The responsibilities of this job may also include periodic activities such as audit support, business line support, tax return preparation and internal audit functions. Supports and lives out Immanuel's Mission and CHRIST Promises. Responsibilities (Due to volume, there may be a distribution of duties between Accountants) Key Areas Key Responsibilities and Duties of the Job Journal Entries Assists with financial statements through journal entries and posting to the general ledger for multiple areas. Responsible for recurring journal entries across all entities including accrual based. Reviews journal reporting for accuracy. Revenue Responsibilities may include: Supports staff in reviewing and processing monthly charges and payments for Communities into accounting software. Provides back-up support for HUD and PACE business lines. Assists in the training of offsite staff on the billing process and accounting software. Maintains billing tables/rates in accounting software, including preparation and update of annual rate increases. Administration for Resident Funds tracking for Communities, including monthly reconciliation to the general ledger and preparation of any related journal entries. Audit and track all paperwork and funds associated with Resident move ins/out, including compliance with all contract guidelines. Balances and reconciles various bank accounts, resident and participant accounts, revenue tracking and reconciliation. Cash management, including verifying bank and general ledger balances to determine monies that can be transferred. Monthly transfer of funds. Reconciles payments submitted versus received. Tax Responsibilities may include: Processes Sales & Use tax for Immanuel entities including Foundations. Runs reports and analyzes data to complete monthly returns. Accounts Payable Responsibilities may include: Maintain vendor records in accounting software. Reconcile vendor statements to general ledger. Financial Reporting/Audits Assists in the preparation of periodic financial statements supported by the underlying accounting records of the organization. Assists with answering questions during mid-term and annual audits. Prepares work papers in preparation of audits. Other Reviews and approves invoices for capital projects, repairs & maintenance, and prepaid expenses. Performs other duties as assigned or requested. Qualifications Education- Bachelor's Degree in Accounting, Business, or a related field is required. Equivalent years of experience may substitute for education requirement. Experience- Two (2) years of finance and/or accounting or related experience is required. Experience in a non-profit environment is desirable. Equivalent years of education may substitute for experience requirement. KSA- Knowledge Skills and Abilities- Knowledge of GAAP (Generally Accepted Accounting Principles). Strong working knowledge of Microsoft Excel. Skilled in research and analytical abilities. Ability to understand and learn a variety of software packages. Strong mathematical skills with attention to detail and accuracy. Ability to work collaboratively with individuals inside and outside the organization. Ability to assist in making decisions within ethical, moral, legal and accountability frameworks that contribute to the attainment of individual, team, department and organizations goals. Ability to use critical thinking skills to solve problems quickly, adding value beyond customer expectations. Excellent verbal and written communication skills to maintain working relationships with all levels within and outside the organization. Ability to resolve problems in a logical and professional manner. Ability to manage multiple priorities. Ability to work with tight deadlines and identify priorities in a fast-paced, highly visible environment, while maintaining attention to detail. Demonstrates functional expertise in areas of responsibility. Ability to implement, and measure goals that are linked to the department or organization.
Pulse Biosciences (Nasdaq: PLSE) is a bio-electric medicine company committed to health innovation that has the potential to improve and extend the lives of patients. The CellFX® System will be the first commercial product to harness the distinctive advantages of our proprietary Nano-Pulse Stimulation™ (NPS™) technology. The unique cell-specific effects of the NPS mechanism of action have the potential to significantly benefit patients across multiple medical applications, including dermatology, our first planned commercial application. We exist to make a positive difference in the lives of patients, physicians, healthcare providers, shareholders and our Pulse Biosciences team members. We take pride in hiring the best and brightest minds to our world-class company. Individuals who are creative, forward-thinking, and who approach challenges with an innovative attitude will excel in our culture. Position Summary: The Paralegal/Equity Administrator will partner with cross functional teams to address new matters, as we grow. This is a unique opportunity for someone who is excited about building foundational processes that will impact the long-term goals of the Company. S/he will manage the Company's day-to-day equity plan administration including maintaining stock plan documentation, processing stock option grants, maintaining the equity database, and acting as the point of contact for vendors, internal teams, and employees. Essential Duties and Responsibilities: Maintain and update legal templates, policies, and process documents. Function as a program manager to track progress of multiple projects, working with teams to communicate deadlines, unblock issues, and liaise with outside counsel, as necessary. Effectively collaborate with cross-functional teams (Sales, Engineering, Finance, HR, etc.) and other legal colleagues to solve problems, build partnerships, accomplish critical business objectives. Manage the day-to-day administration of Pulse Bio's global equity incentive program on a third-party equity administration platform. Ensure all equity plan transactions (including, but not limited to, stock option grants, exercises, vesting schedule changes and terminations) are processed correctly and in a timely manner. Facilitate Pulse Bio's equity education initiatives, including preparing company-wide newsletters, answering FAQs from employees and other stakeholders, and presenting to new hires on the mechanics of the Company's equity incentive plans. Prepare periodic reports reflecting the current status of the equity incentive plans and coordinate with the Finance team on quarterly and yearly audits relating to equity compensation. Perform some legal research and analyze relevant statutes, decisions, codes, etc. Assist with the contracts process including maintaining the Company's contracts system. Assist with contract negotiation (NDAs, MTAs, etc.). Assist attorneys with transaction closings and maintenance of corporate records. Provide administrative support for in-house attorneys (filing, calendaring, etc.), as needed. Represent the Legal Department internally to clients, across all levels of management. Assist with the production and dissemination of materials for board and shareholder meetings, as needed. Coordinate approvals, signatures, notarization, and legalization of documents. Generate recurring reports (monthly, quarterly, annually) and respond on a timely basis to ad hoc data requests from Legal, Human Resources, external audit, internal SOX, SEC and accounting team. Interact with transfer agent for share delivery and as necessary to maintain updated reporting, ensure timely settlement of trades, and assist in execution of trading instructions and other transfer agent activities. Set up new local tax jurisdictions for new hires. May perform other duties as assigned. Education and Experience: BA / BS degree or equivalent practical experience 3 - 6 years of experience working as a paralegal, program manager, equity administrator, or legal assistant in a large law firm or in-house, with experience in a highly regulated industry or with international companies a plus. Certified Equity Professional (CEP) or working to obtain comparable certification a strong plus. Experience implementing stock administration software (Shareworks, Equity Edge, Certent, Carta, E*Trade, etc.). Experience working with different types of Equity Plans (ISO, NSO, RSU, ESPP, etc.), and experience with an insider trading program. Familiarity with records retention policies and document management systems like Agiloft. Some exposure to compliance programs in a medical device, pharmaceutical or biotech organization a plus. Skills, Abilities, and Other Requirements: Proficient knowledge and skill in Microsoft Office Suite applications. Understanding of corporate formalities and related state-level reporting. Understanding of legal language and principles, research methods, contracts, and other related matters. Notary license a plus. Resourceful and open to diverse points of view. Self-driven, enthusiastic and able to thrive in a dynamic environment. Excellent interpersonal, time management, and customer service skills with a proven ability to operate comfortably and meet tight deadlines in a fast-paced environment. Able to maintain confidentiality, and to exercise discretion and good judgment. Positive, kind, and excited by a challenge. Detail-oriented person with strong analytical, critical thinking and problem-solving skills, including the ability to identify, resolve or escalate issues and potential liabilities in a timely manner. Passionate about solving complex problems and building scalable processes. Able to successfully balance the need to complete assigned tasks while limiting risk to the Company with the goal of supporting the creativity, enthusiasm and pace of internal business units at a growing medical device company. Tactful, principled and a great communicator, both orally and in writing, for example someone who can both actively listen and communicate legal issues and solutions clearly, concisely and appropriately (e.g., diplomatically) at different levels of the organization. Curious minded, for example, someone who is often seeking out new knowledge and specialist skills outside his/her/their own area of expertise. Proactive, efficient, data and results-driven. Ability to lift 15-20 pounds. Our corporate headquarters is located in Hayward, California. To learn more about us, visit our website at . At Pulse Biosciences, we are committed to providing a respectful work environment to our diverse workforce. We provide equal employment opportunities (EEO) to all persons regardless of race, age, color, gender, sexual orientation, national origin, physical or mental disability, religion, or any other characteristic protected by federal, state or local law. We will make reasonable accommodations for qualified individuals with disabilities. LOCAL CANDIDATES ONLY Principals only; unsolicited candidate submissions from recruiters or third-party agencies will be considered free referrals.
09/14/2021
Full time
Pulse Biosciences (Nasdaq: PLSE) is a bio-electric medicine company committed to health innovation that has the potential to improve and extend the lives of patients. The CellFX® System will be the first commercial product to harness the distinctive advantages of our proprietary Nano-Pulse Stimulation™ (NPS™) technology. The unique cell-specific effects of the NPS mechanism of action have the potential to significantly benefit patients across multiple medical applications, including dermatology, our first planned commercial application. We exist to make a positive difference in the lives of patients, physicians, healthcare providers, shareholders and our Pulse Biosciences team members. We take pride in hiring the best and brightest minds to our world-class company. Individuals who are creative, forward-thinking, and who approach challenges with an innovative attitude will excel in our culture. Position Summary: The Paralegal/Equity Administrator will partner with cross functional teams to address new matters, as we grow. This is a unique opportunity for someone who is excited about building foundational processes that will impact the long-term goals of the Company. S/he will manage the Company's day-to-day equity plan administration including maintaining stock plan documentation, processing stock option grants, maintaining the equity database, and acting as the point of contact for vendors, internal teams, and employees. Essential Duties and Responsibilities: Maintain and update legal templates, policies, and process documents. Function as a program manager to track progress of multiple projects, working with teams to communicate deadlines, unblock issues, and liaise with outside counsel, as necessary. Effectively collaborate with cross-functional teams (Sales, Engineering, Finance, HR, etc.) and other legal colleagues to solve problems, build partnerships, accomplish critical business objectives. Manage the day-to-day administration of Pulse Bio's global equity incentive program on a third-party equity administration platform. Ensure all equity plan transactions (including, but not limited to, stock option grants, exercises, vesting schedule changes and terminations) are processed correctly and in a timely manner. Facilitate Pulse Bio's equity education initiatives, including preparing company-wide newsletters, answering FAQs from employees and other stakeholders, and presenting to new hires on the mechanics of the Company's equity incentive plans. Prepare periodic reports reflecting the current status of the equity incentive plans and coordinate with the Finance team on quarterly and yearly audits relating to equity compensation. Perform some legal research and analyze relevant statutes, decisions, codes, etc. Assist with the contracts process including maintaining the Company's contracts system. Assist with contract negotiation (NDAs, MTAs, etc.). Assist attorneys with transaction closings and maintenance of corporate records. Provide administrative support for in-house attorneys (filing, calendaring, etc.), as needed. Represent the Legal Department internally to clients, across all levels of management. Assist with the production and dissemination of materials for board and shareholder meetings, as needed. Coordinate approvals, signatures, notarization, and legalization of documents. Generate recurring reports (monthly, quarterly, annually) and respond on a timely basis to ad hoc data requests from Legal, Human Resources, external audit, internal SOX, SEC and accounting team. Interact with transfer agent for share delivery and as necessary to maintain updated reporting, ensure timely settlement of trades, and assist in execution of trading instructions and other transfer agent activities. Set up new local tax jurisdictions for new hires. May perform other duties as assigned. Education and Experience: BA / BS degree or equivalent practical experience 3 - 6 years of experience working as a paralegal, program manager, equity administrator, or legal assistant in a large law firm or in-house, with experience in a highly regulated industry or with international companies a plus. Certified Equity Professional (CEP) or working to obtain comparable certification a strong plus. Experience implementing stock administration software (Shareworks, Equity Edge, Certent, Carta, E*Trade, etc.). Experience working with different types of Equity Plans (ISO, NSO, RSU, ESPP, etc.), and experience with an insider trading program. Familiarity with records retention policies and document management systems like Agiloft. Some exposure to compliance programs in a medical device, pharmaceutical or biotech organization a plus. Skills, Abilities, and Other Requirements: Proficient knowledge and skill in Microsoft Office Suite applications. Understanding of corporate formalities and related state-level reporting. Understanding of legal language and principles, research methods, contracts, and other related matters. Notary license a plus. Resourceful and open to diverse points of view. Self-driven, enthusiastic and able to thrive in a dynamic environment. Excellent interpersonal, time management, and customer service skills with a proven ability to operate comfortably and meet tight deadlines in a fast-paced environment. Able to maintain confidentiality, and to exercise discretion and good judgment. Positive, kind, and excited by a challenge. Detail-oriented person with strong analytical, critical thinking and problem-solving skills, including the ability to identify, resolve or escalate issues and potential liabilities in a timely manner. Passionate about solving complex problems and building scalable processes. Able to successfully balance the need to complete assigned tasks while limiting risk to the Company with the goal of supporting the creativity, enthusiasm and pace of internal business units at a growing medical device company. Tactful, principled and a great communicator, both orally and in writing, for example someone who can both actively listen and communicate legal issues and solutions clearly, concisely and appropriately (e.g., diplomatically) at different levels of the organization. Curious minded, for example, someone who is often seeking out new knowledge and specialist skills outside his/her/their own area of expertise. Proactive, efficient, data and results-driven. Ability to lift 15-20 pounds. Our corporate headquarters is located in Hayward, California. To learn more about us, visit our website at . At Pulse Biosciences, we are committed to providing a respectful work environment to our diverse workforce. We provide equal employment opportunities (EEO) to all persons regardless of race, age, color, gender, sexual orientation, national origin, physical or mental disability, religion, or any other characteristic protected by federal, state or local law. We will make reasonable accommodations for qualified individuals with disabilities. LOCAL CANDIDATES ONLY Principals only; unsolicited candidate submissions from recruiters or third-party agencies will be considered free referrals.
Job Summary: The Personal Training Manager ensures that the club delivers a high quality fitness experience to all members.Responsible for communicating and upholding company standards and leading by example. Ensure that team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness.Hires, trains and develops a strong team of Personal Trainers.Responsible for the successful attainment of department targets, including revenue and member retention.Is the point of reference for fitness expertise within the club. Span of Control / Organizational Relationship / People Management:Job Scope: 1 clubThis position directly manages the following positions inside the club:Assistant Head Coach (if club size warrants)Personal Trainers Essential Duties & Responsibilities:The FM is responsible for performing the following activities for the club:Staffing and Development [40% of time]Maintain a fully engaged and high performing fitness team that aligns with company values and goals. To achieve this objective, the FM will:Hire develop and manage performance of qualified Personal TrainersTrain & develop other staff as needed regarding fitness and supplementation presentations, emphasizing the impact of these on membership retentionConduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities as warrantedManage the Personal Trainer schedule including staying within budgeted non-session hours as submitted to and approved by the CMMediates club employee relations matters for all club fitness employeesDiscipline staff under the guidance of your direct supervisor Fitness Management [40% of time]Ensure that all club members have access to a highly trained and professional fitness staff able to provide fitness counseling, training and programs within Crunch standards. The PT Manager is responsible for the successful attainment of fitness and supplement revenue goals. To achieve these objectives the PT Manager will:Ensure that all Personal Trainers are delivering high quality programs to their clientsDevelop weekly work schedules for fitness staff. Ensure that staff properly records their Time & LaborEnsure that staff compile with Time and Labor guidelines, and manage overtime in accordance with company guidelines.Provide member service and support related to fitness servicing issuesAssist members and encourage their involvement in fitness services.Ensure accurate administration of Personal Training including usage of dotFIT, measurement tracking, workout programs etc.Responsible for achieving monthly, quarterly and yearly revenue objectives set forth by the Company with regards to personal training services and SupplementsHire, Train and develop new Personal TrainersRegularly train staff on industry updates and teach Personal Trainers to be continually successful to ensure that all clients are trained professionally Sales and Service [20% of time: club specific]Participate and provide direct execution support in the fitness area.QUALIFICATIONS: Knowledge, Skills & Abilities:Knowledge of Crunch Certified Personal Training Program including program software (dotFIT, ABC/Datatrak, Crunch-U, VFP, Styku, Where applicable).Knowledge of Personal Training technique and program design.Must be able to adjust and operate all club equipment.Experience in coaching/motivating groups.Strong interpersonal & communication skills.Able to generate, maintain & demonstrate a friendly, enthusiastic & positive attitude.Possesses a strong member service focus.Responds professionally to requests and inquires from guests, members and staff.Education Level:High School Diploma or GED requiredBachelor's Degree preferredCurrent Cardiopulmonary Resuscitation (CPR) Certifications: (One or more of the following certifications)American College of Sports Medicine (ACSM)Certified Personal TrainerAmerican Council on Exercise (ACE)Personal Trainer CertificationThe Cooper InstitutePersonal Trainer CertificationInternational Fitness Professionals Association (IFPA)Personal Fitness Trainer CertificationNational Academy of Sports Medicine (NASM)Certified Personal TrainerCorrective Exercise Specialist (CES)Performance Enhancement Specialist (PES)National Exercise and Sports Trainers Association (NESTA)Personal Fitness Trainer CertificationNational Federation of Professional Trainers (NFPT)Personal Trainer CertificationNational Strength and Conditioning Association (NSCA)Certified Personal TrainerCertified Strength and Conditional Specialist (CSCS)Experience:1-2 years as a Personal Trainer/Crunch Coach preferredPreferred: Prior management experience in retail/hospitality industry leading 3-10 employeesPreferred: Consultative sales experience Physical Requirements:Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the publicRegularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 poundsTravel: Must be able to travel by car and airplane up to 5% of the timeCrunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.
09/11/2021
Full time
Job Summary: The Personal Training Manager ensures that the club delivers a high quality fitness experience to all members.Responsible for communicating and upholding company standards and leading by example. Ensure that team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness.Hires, trains and develops a strong team of Personal Trainers.Responsible for the successful attainment of department targets, including revenue and member retention.Is the point of reference for fitness expertise within the club. Span of Control / Organizational Relationship / People Management:Job Scope: 1 clubThis position directly manages the following positions inside the club:Assistant Head Coach (if club size warrants)Personal Trainers Essential Duties & Responsibilities:The FM is responsible for performing the following activities for the club:Staffing and Development [40% of time]Maintain a fully engaged and high performing fitness team that aligns with company values and goals. To achieve this objective, the FM will:Hire develop and manage performance of qualified Personal TrainersTrain & develop other staff as needed regarding fitness and supplementation presentations, emphasizing the impact of these on membership retentionConduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities as warrantedManage the Personal Trainer schedule including staying within budgeted non-session hours as submitted to and approved by the CMMediates club employee relations matters for all club fitness employeesDiscipline staff under the guidance of your direct supervisor Fitness Management [40% of time]Ensure that all club members have access to a highly trained and professional fitness staff able to provide fitness counseling, training and programs within Crunch standards. The PT Manager is responsible for the successful attainment of fitness and supplement revenue goals. To achieve these objectives the PT Manager will:Ensure that all Personal Trainers are delivering high quality programs to their clientsDevelop weekly work schedules for fitness staff. Ensure that staff properly records their Time & LaborEnsure that staff compile with Time and Labor guidelines, and manage overtime in accordance with company guidelines.Provide member service and support related to fitness servicing issuesAssist members and encourage their involvement in fitness services.Ensure accurate administration of Personal Training including usage of dotFIT, measurement tracking, workout programs etc.Responsible for achieving monthly, quarterly and yearly revenue objectives set forth by the Company with regards to personal training services and SupplementsHire, Train and develop new Personal TrainersRegularly train staff on industry updates and teach Personal Trainers to be continually successful to ensure that all clients are trained professionally Sales and Service [20% of time: club specific]Participate and provide direct execution support in the fitness area.QUALIFICATIONS: Knowledge, Skills & Abilities:Knowledge of Crunch Certified Personal Training Program including program software (dotFIT, ABC/Datatrak, Crunch-U, VFP, Styku, Where applicable).Knowledge of Personal Training technique and program design.Must be able to adjust and operate all club equipment.Experience in coaching/motivating groups.Strong interpersonal & communication skills.Able to generate, maintain & demonstrate a friendly, enthusiastic & positive attitude.Possesses a strong member service focus.Responds professionally to requests and inquires from guests, members and staff.Education Level:High School Diploma or GED requiredBachelor's Degree preferredCurrent Cardiopulmonary Resuscitation (CPR) Certifications: (One or more of the following certifications)American College of Sports Medicine (ACSM)Certified Personal TrainerAmerican Council on Exercise (ACE)Personal Trainer CertificationThe Cooper InstitutePersonal Trainer CertificationInternational Fitness Professionals Association (IFPA)Personal Fitness Trainer CertificationNational Academy of Sports Medicine (NASM)Certified Personal TrainerCorrective Exercise Specialist (CES)Performance Enhancement Specialist (PES)National Exercise and Sports Trainers Association (NESTA)Personal Fitness Trainer CertificationNational Federation of Professional Trainers (NFPT)Personal Trainer CertificationNational Strength and Conditioning Association (NSCA)Certified Personal TrainerCertified Strength and Conditional Specialist (CSCS)Experience:1-2 years as a Personal Trainer/Crunch Coach preferredPreferred: Prior management experience in retail/hospitality industry leading 3-10 employeesPreferred: Consultative sales experience Physical Requirements:Ability to work in club office; move about club floors and rooms; review, revise, create club paperwork; communicate with employees, members, and the publicRegularly required to demonstrate or explain proper physical fitness activities, techniques and procedures. Regularly required to lift up to 50 poundsTravel: Must be able to travel by car and airplane up to 5% of the timeCrunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch's signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.
About Interfirst Mortgage Company Interfirst Mortgage Company is a private equity-backed mortgage originator that is improving the way consumers obtain residential mortgages across the U.S., originating more than $35B of residential mortgages. Our leadership team has more than 100 years of mortgage, sales/marketing, and consumer-related experience, committed to delivering a best-in-class experience for every borrower. Charlotte and Chicago-area candidates have the option of working at one of our modern offices located near major transportation hubs, entertainment, and dining options and including the latest tech and amenities. The Executive Assistant makes a significant impact in supporting our Executive Management team on the administrative execution on strategic initiatives. Reporting to the Chief Operating Officer this role is primarily responsible for the administrative support of executive leaders, board meeting planning and coordination, and strategic projects. This individual supervises and directs the work of a small office administration team including two receptionists at different locations. This role will interact with all members of the Executive Management team, mid to senior level managers, all departments and external partners. Essential Duties & Responsibilities Provide proactive and complete administrative support for the Executive Management Team. Serve as executive team liaison by managing calendars, meetings, travel arrangements; respond on behalf of management internally and externally as needed; confidentially handle sensitive information. Assess information and requests and elevate to the appropriate party; prioritize strategic requests over non-essential needs. Partake and coordinate critical meetings for internal and external stakeholders; take and provide meeting minutes as needed. Prepare and execute the coordination of quarterly board meetings; gather relevant materials from all parties and prepare board reports. Distribute materials in a timely fashion; prepare ad hoc reports and meeting planning as needed. Prepare electronic and manual presentation materials as needed (PowerPoint, boardbooks, etc.) Partner closely with the CEO and COO for strategic initiatives and special projects by communicating with employees, stakeholders, and board members. Work closely with cross-functional project teams and committees to deliver on strategic initiatives and meet company objectives. Create and maintain regular weekly and monthly reports; receive and review completed documentation and signatures; draft internal and external correspondence; and manage documentation and paperwork. Plan and manage corporate and special events. Perform other duties as assigned. Supervisory Responsibilities The Executive Assistant has direct supervisory responsibilities and carries out the responsibilities in accordance with the company's policies and applicable laws. Responsibilities include planning, assigning and directing employee's work; evaluating performance; rewarding and disciplining employees; addressing complaints, performance coaching, and resolving problems; interviewing, hiring and training. Minimum Required Education & Experience Bachelor's degree in a related field and five or more years of administrative experience supporting C-Suite Executives in a fast-paced, rapidly changing environment; or equivalent combination of education and experience. Knowledge, Skills & Abilities Flexible, pivots quickly to changing priorities; proven multi-tasking, organization and prioritization skills. Manage multiple projects, problem solve and meet deadlines in an ever changing, fast-paced environment. High level of discretion, integrity, confidentiality and decorum. Works with highly sensitive data confidentially and shares only relevant information to approved parties. Self-starter and self-directed; works well independently and as a part of a team. Equally capable of leading or following others as appropriate. Superior written and verbal communication skills. Delivery of accurate, thorough, high-quality and timely work output. Deep interpersonal skills and emotional intelligence. Communication delivery tailored to specific audience. Relationship-building across all layers of organization, external parties and Board Members. Deep project planning and execution skills. Effective stress management, works well under pressure in a highly changing rapidly evolving environment. Overcomes adversity and obstacles to keep projects moving forward. Intermediate to Advanced skills utilizing GSuite (Sheets, GMail, Slides and Docs) & MSOffice and custom applications. Excellent at creating and maintaining spreadsheets including formulas, pivot tables and V-Look-Ups. Preferred, But Not Required Prior Mortgage Industry and/or FinTech experience. Prior experience in a start-up environment. Other Regular responsibilities of this role require that the incumbent reports work at the IMC onsite office location in Rosemont daily. Benefits We offer a great compensation package and benefits package to support you inside and outside of work when joining our team. Some of these benefits include a paid vacation policy, 401K, medical plans, dental, vision, company paid Life/AD&D, short term disability, and long term disability, free covered parking, casual dress policy and an onsite kitchen. Interfirst is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, sex, ethnicity, national origin, age, sexual orientation, ancestry, marital or parental status, disabled, military or veteran status, or any other basis or reason prohibited by any applicable law. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment.
09/11/2021
Full time
About Interfirst Mortgage Company Interfirst Mortgage Company is a private equity-backed mortgage originator that is improving the way consumers obtain residential mortgages across the U.S., originating more than $35B of residential mortgages. Our leadership team has more than 100 years of mortgage, sales/marketing, and consumer-related experience, committed to delivering a best-in-class experience for every borrower. Charlotte and Chicago-area candidates have the option of working at one of our modern offices located near major transportation hubs, entertainment, and dining options and including the latest tech and amenities. The Executive Assistant makes a significant impact in supporting our Executive Management team on the administrative execution on strategic initiatives. Reporting to the Chief Operating Officer this role is primarily responsible for the administrative support of executive leaders, board meeting planning and coordination, and strategic projects. This individual supervises and directs the work of a small office administration team including two receptionists at different locations. This role will interact with all members of the Executive Management team, mid to senior level managers, all departments and external partners. Essential Duties & Responsibilities Provide proactive and complete administrative support for the Executive Management Team. Serve as executive team liaison by managing calendars, meetings, travel arrangements; respond on behalf of management internally and externally as needed; confidentially handle sensitive information. Assess information and requests and elevate to the appropriate party; prioritize strategic requests over non-essential needs. Partake and coordinate critical meetings for internal and external stakeholders; take and provide meeting minutes as needed. Prepare and execute the coordination of quarterly board meetings; gather relevant materials from all parties and prepare board reports. Distribute materials in a timely fashion; prepare ad hoc reports and meeting planning as needed. Prepare electronic and manual presentation materials as needed (PowerPoint, boardbooks, etc.) Partner closely with the CEO and COO for strategic initiatives and special projects by communicating with employees, stakeholders, and board members. Work closely with cross-functional project teams and committees to deliver on strategic initiatives and meet company objectives. Create and maintain regular weekly and monthly reports; receive and review completed documentation and signatures; draft internal and external correspondence; and manage documentation and paperwork. Plan and manage corporate and special events. Perform other duties as assigned. Supervisory Responsibilities The Executive Assistant has direct supervisory responsibilities and carries out the responsibilities in accordance with the company's policies and applicable laws. Responsibilities include planning, assigning and directing employee's work; evaluating performance; rewarding and disciplining employees; addressing complaints, performance coaching, and resolving problems; interviewing, hiring and training. Minimum Required Education & Experience Bachelor's degree in a related field and five or more years of administrative experience supporting C-Suite Executives in a fast-paced, rapidly changing environment; or equivalent combination of education and experience. Knowledge, Skills & Abilities Flexible, pivots quickly to changing priorities; proven multi-tasking, organization and prioritization skills. Manage multiple projects, problem solve and meet deadlines in an ever changing, fast-paced environment. High level of discretion, integrity, confidentiality and decorum. Works with highly sensitive data confidentially and shares only relevant information to approved parties. Self-starter and self-directed; works well independently and as a part of a team. Equally capable of leading or following others as appropriate. Superior written and verbal communication skills. Delivery of accurate, thorough, high-quality and timely work output. Deep interpersonal skills and emotional intelligence. Communication delivery tailored to specific audience. Relationship-building across all layers of organization, external parties and Board Members. Deep project planning and execution skills. Effective stress management, works well under pressure in a highly changing rapidly evolving environment. Overcomes adversity and obstacles to keep projects moving forward. Intermediate to Advanced skills utilizing GSuite (Sheets, GMail, Slides and Docs) & MSOffice and custom applications. Excellent at creating and maintaining spreadsheets including formulas, pivot tables and V-Look-Ups. Preferred, But Not Required Prior Mortgage Industry and/or FinTech experience. Prior experience in a start-up environment. Other Regular responsibilities of this role require that the incumbent reports work at the IMC onsite office location in Rosemont daily. Benefits We offer a great compensation package and benefits package to support you inside and outside of work when joining our team. Some of these benefits include a paid vacation policy, 401K, medical plans, dental, vision, company paid Life/AD&D, short term disability, and long term disability, free covered parking, casual dress policy and an onsite kitchen. Interfirst is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, sex, ethnicity, national origin, age, sexual orientation, ancestry, marital or parental status, disabled, military or veteran status, or any other basis or reason prohibited by any applicable law. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment.
FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! Provide support to the PDC sales teams by servicing overflow customer calls and house accounts and serving as the main point of contact for PDC's general sales line. Provide administrative support to management relative to sales and marketing efforts. Essential Tasks Be the "Voice of PDC" by handling all calls to PDC's general sales line, promptly answering with a smile and providing customers exceptional service Handle inbound customer calls and provide the appropriate service action to all such calls, including writing orders, providing order tracking information, answering questions and addressing concerns regarding past orders. Recommend products to customers based on customers' needs and interests. Estimate or quote prices, credit or contract terms, warranties and delivery dates. Work with sales group to develop and market new products. Contact target accounts on a monthly basis through a variety of media in an effort to promote special offers as determined by management. Provide customers with product and service information Identify, research and resolve customer issues. Follow up on customer inquiries not immediately resolved Complete call logs and reports. Create and maintain order reports on a daily basis. Update and upload customer pricing matrix and maintain pricing expiration dates. Skills Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Active Listening : Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times. Communicating: Conveying information to others in an effective manner. Reading Comprehension: Understanding written sentences and paragraphs in work related documents. Persuasion: Persuading others to change their minds or behavior. Service orientation: Actively looking for ways to help people. Attributes Oral Expression : The ability to communicate information and ideas in speaking so others will understand. Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences. Written Comprehension: The ability to understand information and ideas presented in writing. Written Expression: The ability to communicate information and ideas in writing so others will understand. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reaching above shoulder heights, below the waist or lifting as required to file documents and store materials. Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components. Occasional lifting of moderately heavy objects, such as computers and peripherals. Sitting for extended periods of time. Environmental / Atmospheric Conditions The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment. Qualifications Education High School Diploma (or GED or High School Equivalence Certificate) required, with a Bachelor's Degree preferred Professional Experience Minimum 2 years of experience in an administrative role Prior experience in a customer service environment is preferred Ability to grow into an Inside Sales position Computer Skills Intermediate level knowledge of MS Excel, MS Word, MS PowerPoint, MS Access Knowledge of AS400 is a plus This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
08/30/2021
Full time
FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! Provide support to the PDC sales teams by servicing overflow customer calls and house accounts and serving as the main point of contact for PDC's general sales line. Provide administrative support to management relative to sales and marketing efforts. Essential Tasks Be the "Voice of PDC" by handling all calls to PDC's general sales line, promptly answering with a smile and providing customers exceptional service Handle inbound customer calls and provide the appropriate service action to all such calls, including writing orders, providing order tracking information, answering questions and addressing concerns regarding past orders. Recommend products to customers based on customers' needs and interests. Estimate or quote prices, credit or contract terms, warranties and delivery dates. Work with sales group to develop and market new products. Contact target accounts on a monthly basis through a variety of media in an effort to promote special offers as determined by management. Provide customers with product and service information Identify, research and resolve customer issues. Follow up on customer inquiries not immediately resolved Complete call logs and reports. Create and maintain order reports on a daily basis. Update and upload customer pricing matrix and maintain pricing expiration dates. Skills Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Active Listening : Giving full attention to what other people are communicating; taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times. Communicating: Conveying information to others in an effective manner. Reading Comprehension: Understanding written sentences and paragraphs in work related documents. Persuasion: Persuading others to change their minds or behavior. Service orientation: Actively looking for ways to help people. Attributes Oral Expression : The ability to communicate information and ideas in speaking so others will understand. Oral Comprehension: The ability to understand information and ideas presented through spoken words and sentences. Written Comprehension: The ability to understand information and ideas presented in writing. Written Expression: The ability to communicate information and ideas in writing so others will understand. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Reaching above shoulder heights, below the waist or lifting as required to file documents and store materials. Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components. Occasional lifting of moderately heavy objects, such as computers and peripherals. Sitting for extended periods of time. Environmental / Atmospheric Conditions The primary environment is characterized by ambient room temperatures, lighting and traditional office equipment found in a typical office environment. Qualifications Education High School Diploma (or GED or High School Equivalence Certificate) required, with a Bachelor's Degree preferred Professional Experience Minimum 2 years of experience in an administrative role Prior experience in a customer service environment is preferred Ability to grow into an Inside Sales position Computer Skills Intermediate level knowledge of MS Excel, MS Word, MS PowerPoint, MS Access Knowledge of AS400 is a plus This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.
Organization Summary Lindsay Corporation is a global company, headquartered in Omaha, Nebraska, focused on providing irrigation and infrastructure solutions to meet the needs of a growing population. As one of the worldâs leading providers of irrigation and water management, its Zimmatic systems are operating in more than 90 countries. Lindsay Corporationâs infrastructure division offers a wide range of products that aid in roadway maintenance and transportation safety. Since 1955, Lindsay Corporation has been at the forefront of research and development of products and services designed to meet the needs of a constantly evolving world. Position Description Lindsay Corporation is hiring a dynamic Electrical Engineering Designer II, who is customer focused and is passionate about making products safer, more reliable and durable. This position will report to the Engineering Manager with direction/tasks from the manager and engineers. In this position, the successful candidate will create models, drawings, bills of material and engineering change notifications. This position will also include being part of cross-functional teams assigned with developing new products and platforms to meet scope, quality, schedule, and cost commitments. Position Details This is a full-time, exempt position located in Omaha, NE. This position may involve occasional travel to visit manufacturing facilities and customer sites. Duties & Responsibilities Create or supervise the creation and release of design drawings to production facilities Maintain the accuracy and security of all design model and drawing data inside the PLM system Provide technical assistance to the Lindsay Sales, Customer Service, and Production teams Travel to manufacturing facilities and customer sites as needed Execute assignments on time and on target; product specifications, cost, schedules, and budgets Identify and execute innovations/improvements to Lindsay products and processes Support Lindsayâs values Communicate honestly, immediately, and concisely Take command of work assignments, work with little or no supervision Ensure that all effort complies with ISO 9000 requirements Preferred Qualifications 2 Yr. Associates Degree in Drafting for Electrical Design, Mechanical Design or equivalent 3 years min. experience in 3D modeling and creating 2D design drawings using SolidWorks or equivalent. 3 years min. experience in AutoCAD mechanical or technical (preferred AutoCAD Electrical) or equivalent, not AutoCAD architectural. 3 years min. experience with modeling and drafting electrical schematics and large assemblies. Working knowledge of electrical panel assemblies; familiarity with electrical assembly process and electrical schematics a plus. Has performed PDM administration of the Engineering models and drawings Experienced in working in a formal drawing document control system Knowledgeable in creating bills of materials and parametric system drawing trees Technical expertise with ASME Y14.xxx Drawing Standards Desired experience in using APQP/DFSS tools (DFMEA, DFMA, DVP&R, etc.) Has a high mechanical or electrical aptitude Desired Adobe Illustrator experience Working knowledge of Geometric Dimensioning & Tolerancing (GD&T) Proficient with MS Office products Travel: Up to 25% travel.
08/30/2021
Full time
Organization Summary Lindsay Corporation is a global company, headquartered in Omaha, Nebraska, focused on providing irrigation and infrastructure solutions to meet the needs of a growing population. As one of the worldâs leading providers of irrigation and water management, its Zimmatic systems are operating in more than 90 countries. Lindsay Corporationâs infrastructure division offers a wide range of products that aid in roadway maintenance and transportation safety. Since 1955, Lindsay Corporation has been at the forefront of research and development of products and services designed to meet the needs of a constantly evolving world. Position Description Lindsay Corporation is hiring a dynamic Electrical Engineering Designer II, who is customer focused and is passionate about making products safer, more reliable and durable. This position will report to the Engineering Manager with direction/tasks from the manager and engineers. In this position, the successful candidate will create models, drawings, bills of material and engineering change notifications. This position will also include being part of cross-functional teams assigned with developing new products and platforms to meet scope, quality, schedule, and cost commitments. Position Details This is a full-time, exempt position located in Omaha, NE. This position may involve occasional travel to visit manufacturing facilities and customer sites. Duties & Responsibilities Create or supervise the creation and release of design drawings to production facilities Maintain the accuracy and security of all design model and drawing data inside the PLM system Provide technical assistance to the Lindsay Sales, Customer Service, and Production teams Travel to manufacturing facilities and customer sites as needed Execute assignments on time and on target; product specifications, cost, schedules, and budgets Identify and execute innovations/improvements to Lindsay products and processes Support Lindsayâs values Communicate honestly, immediately, and concisely Take command of work assignments, work with little or no supervision Ensure that all effort complies with ISO 9000 requirements Preferred Qualifications 2 Yr. Associates Degree in Drafting for Electrical Design, Mechanical Design or equivalent 3 years min. experience in 3D modeling and creating 2D design drawings using SolidWorks or equivalent. 3 years min. experience in AutoCAD mechanical or technical (preferred AutoCAD Electrical) or equivalent, not AutoCAD architectural. 3 years min. experience with modeling and drafting electrical schematics and large assemblies. Working knowledge of electrical panel assemblies; familiarity with electrical assembly process and electrical schematics a plus. Has performed PDM administration of the Engineering models and drawings Experienced in working in a formal drawing document control system Knowledgeable in creating bills of materials and parametric system drawing trees Technical expertise with ASME Y14.xxx Drawing Standards Desired experience in using APQP/DFSS tools (DFMEA, DFMA, DVP&R, etc.) Has a high mechanical or electrical aptitude Desired Adobe Illustrator experience Working knowledge of Geometric Dimensioning & Tolerancing (GD&T) Proficient with MS Office products Travel: Up to 25% travel.
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community..... click apply for full job details
01/31/2021
Full time
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community..... click apply for full job details
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community..... click apply for full job details
01/31/2021
Full time
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community..... click apply for full job details
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Work-at-Home Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. ..... click apply for full job details
01/31/2021
Full time
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Work-at-Home Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. ..... click apply for full job details
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community..... click apply for full job details
01/31/2021
Full time
POSITION OVERVIEW SALES AGENT The sales job of the year is now hiring! We are looking for sales agent to support a national cable service provider. If you believe you have a positive and persuasive personality, and that you have the drive to succeed, this is the career for you. With our industry leading training program, you are sure to succeed and grow. Did we mention the performance based bonuses are uncapped? MCI is one of the fastest growing company nationwide. Start your career here! Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Bilingual agents receive enhanced compensation. Prior contact center experience isn't required but preferred. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS OF EMPLOYMENT Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests SCHEDULE REQUIREMENTS NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ABOUT THE APPLICATION PROCESS ... REGARDING COVID-19 As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACOMODATION Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources, . DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community..... click apply for full job details
Express Employment Professionals - Virginia Beach
Virginia Beach, Virginia
A well-established production company in Virginia Beach, VA is looking for an Inside Sales/ Administrative person to join their team. The facility is a clean, climate-controlled environment. This position is to perform Inside Sales and Marketing along with Administrative/Office work . TO APPLY : COMPLETE our Online Application at: then call us to verify we received it, PAY: $18.00 hr SHIFT: Mon-Fri, 8:00 am to 5:00 pm Permanent, Full-Time position with competitive pay including medical benefits after sixty (60) days and matching 401k retirement program match after one (1) year with the company. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but not limited to the following: The focus of the position is assisting customers with their service and purchase needs. Also, administrative functions, which includes computer use (Excel, PowerPoint, Word). Use of QuickBooks in the past is also desired. Producing invoices, process payments, and credit memos, etc. MISC REQUIREMENTS : Good communication skills (can learn the product and verbalize its benefits in a way the customer understands) Good communication skills (willingness to ask for help when needed) Self-starter (willingness to seek and start projects to maximize productivity every day) Punctual (shows up on time every day and is someone who can be relied on) Business IQ (someone who understands the basics of business; Rev, expenses, net income) A strong sales presence and confidence dealing with varying customer personalities
01/31/2021
Full time
A well-established production company in Virginia Beach, VA is looking for an Inside Sales/ Administrative person to join their team. The facility is a clean, climate-controlled environment. This position is to perform Inside Sales and Marketing along with Administrative/Office work . TO APPLY : COMPLETE our Online Application at: then call us to verify we received it, PAY: $18.00 hr SHIFT: Mon-Fri, 8:00 am to 5:00 pm Permanent, Full-Time position with competitive pay including medical benefits after sixty (60) days and matching 401k retirement program match after one (1) year with the company. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but not limited to the following: The focus of the position is assisting customers with their service and purchase needs. Also, administrative functions, which includes computer use (Excel, PowerPoint, Word). Use of QuickBooks in the past is also desired. Producing invoices, process payments, and credit memos, etc. MISC REQUIREMENTS : Good communication skills (can learn the product and verbalize its benefits in a way the customer understands) Good communication skills (willingness to ask for help when needed) Self-starter (willingness to seek and start projects to maximize productivity every day) Punctual (shows up on time every day and is someone who can be relied on) Business IQ (someone who understands the basics of business; Rev, expenses, net income) A strong sales presence and confidence dealing with varying customer personalities
Administrative Support Professional in Scarborough A busy inside sales office in Scarborough is now looking to add a skilled administrative support professional to its team! If you thrive in a fast-paced, hands-on environment and are looking for an opportunity to apply your skills in support of a talented team, we want to talk to you! Perks of the Position: - Full-time, Temp-to-Hire position - Weekends off! Great 1st shift, Monday-Friday schedule working 35-40 hours per week - Weekly paycheck - Health insurance package - Maine Earned Paid Leave What You Will Be Doing: - Entering orders and sample requests into the system - Obtaining the details needed to process orders for new items - Assisting with securing digital image files for new orders - Interacting with account holders as needed to finalize and release orders Skills Needed for Consideration: - Strong computer skills, including proficiency with data entry and Microsoft Excel - Great customer service skills - Excellent written and verbal communication skills - A good understanding of measurements and fractions If you are interested in applying to be an administrative support professional in Scarborough, contact Manpower today. Simply choose the option below that is most convenient for you to get a conversation started. Apply Online: see below Email: Text: "ScarbAdmin" to Call:
01/31/2021
Full time
Administrative Support Professional in Scarborough A busy inside sales office in Scarborough is now looking to add a skilled administrative support professional to its team! If you thrive in a fast-paced, hands-on environment and are looking for an opportunity to apply your skills in support of a talented team, we want to talk to you! Perks of the Position: - Full-time, Temp-to-Hire position - Weekends off! Great 1st shift, Monday-Friday schedule working 35-40 hours per week - Weekly paycheck - Health insurance package - Maine Earned Paid Leave What You Will Be Doing: - Entering orders and sample requests into the system - Obtaining the details needed to process orders for new items - Assisting with securing digital image files for new orders - Interacting with account holders as needed to finalize and release orders Skills Needed for Consideration: - Strong computer skills, including proficiency with data entry and Microsoft Excel - Great customer service skills - Excellent written and verbal communication skills - A good understanding of measurements and fractions If you are interested in applying to be an administrative support professional in Scarborough, contact Manpower today. Simply choose the option below that is most convenient for you to get a conversation started. Apply Online: see below Email: Text: "ScarbAdmin" to Call:
TECHNICAL SUPPORT REPRESENTATIVE SUPPORTING COMMERICAL CLIENTS As a Technical Support Representative you will handle blended inbound phone interactions with residential and business customers. You will provide troubleshoot account issues, provide general customer service and upsell customers on products and services when appropriate. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ... var cpo = []; cpo["_object"] ="cp_widget_d7da22c3-bd2b-4c8e-afc4-340cb"; cpo["_fid"] = "AoBA5xepEo3F";var _cpmp = _cpmp || []; _cpmp.push(cpo);(function() { var cp = document.createElement("script"); cp.type = "text/javascript";cp.async = true; cp.src = "//";var c = document.getElementsByTagName("script")[0];c.parentNode.insertBefore(cp, c); })(); As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship..... click apply for full job details
01/31/2021
Full time
TECHNICAL SUPPORT REPRESENTATIVE SUPPORTING COMMERICAL CLIENTS As a Technical Support Representative you will handle blended inbound phone interactions with residential and business customers. You will provide troubleshoot account issues, provide general customer service and upsell customers on products and services when appropriate. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience Must be authorized to work in their country of residence (The United States or Canada) Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. Benefits options and plans vary slightly by location. JUST A FEW OF THE BENEFITS Medical, Dental, and Vision Coverage Options Paid Time-Off Regular Raises Advancement Opportunity Fun, Engaging Work Environment Casual Dress Code Cash and Prize Contests NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a wide range of scheduling options for qualified candidates. There are multiple shifts and weekly work variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization . ... var cpo = []; cpo["_object"] ="cp_widget_d7da22c3-bd2b-4c8e-afc4-340cb"; cpo["_fid"] = "AoBA5xepEo3F";var _cpmp = _cpmp || []; _cpmp.push(cpo);(function() { var cp = document.createElement("script"); cp.type = "text/javascript";cp.async = true; cp.src = "//";var c = document.getElementsByTagName("script")[0];c.parentNode.insertBefore(cp, c); })(); As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. Most local positions offer work-at-home after training on-site; however, there are specific programs that are on-site only due to security requirements. REGARDING MASKS To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location. For more information on MCI's response to COVID-19 please visit . This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship..... click apply for full job details
