Description: General Summary The Sales Customer Service Representative will provide frontline support to customers and the sales team by handling inquiries, processing orders, and ensuring customer satisfaction throughout the sales cycle. This role requires excellent communication skills, attention to detail, and the ability to work collaboratively with sales, engineering, and operations teams. The successful candidate will act as a key point of contact for customers, managing all aspects of the customer experience including scheduling meetings, coordinating factory tours, and arranging lunches and hospitality for visiting customers. This role also supports the sales team in planning and executing events for sales representatives. The successful candidate will assist with product information, quotations, and post-sales support to enhance the overall customer experience in the HVAC manufacturing industry. Key Duties/Responsibilities Respond to customer inquiries via phone, email, or in-person, providing timely and accurate information on HVAC products and services. Assist the sales team with order processing, quotations, and documentation. Coordinate with engineering and production teams to confirm lead times, product availability, and technical specifications. Maintain customer records, track orders, and update CRM systems to ensure accuracy of data. Support customers with after-sales needs, including warranty claims, service requests, and troubleshooting coordination. Prepare and distribute sales reports, order status updates, and related documentation. Assist in organizing sales presentations, trade shows, and customer meetings as needed. Schedule and coordinate customer visits, including agendas, meeting logistics, and factory tours of the Homestead facility. Arrange lunches, hospitality, and other accommodations for customers and visitors during on-site meetings and tours. Support the planning and execution of events for sales representatives, including logistics, venue coordination, and materials. Handle administrative tasks such as filing, invoicing support, and correspondence. Communicate proactively with customers to resolve issues and ensure high levels of satisfaction. Any other duties as assigned by a supervisor. Requirements: Required Qualifications Associate or Bachelor's degree in Business Administration, Marketing, or related field preferred. Minimum of 2-4 years of experience in sales support or customer service, ideally within manufacturing or HVAC industries. Strong interpersonal and communication skills, with a customer-first mindset. Proficiency in Microsoft Office Suite; experience with ERP/CRM systems (such as SAP or Salesforce) is a plus. Excellent organizational skills and ability to manage multiple tasks simultaneously. Strong problem-solving skills with attention to detail and accuracy. Ability to work effectively in a fast-paced team environment. Bilingual (English/Spanish) preferred but not required. PI5371f3143d80-9187
07/23/2026
Full time
Description: General Summary The Sales Customer Service Representative will provide frontline support to customers and the sales team by handling inquiries, processing orders, and ensuring customer satisfaction throughout the sales cycle. This role requires excellent communication skills, attention to detail, and the ability to work collaboratively with sales, engineering, and operations teams. The successful candidate will act as a key point of contact for customers, managing all aspects of the customer experience including scheduling meetings, coordinating factory tours, and arranging lunches and hospitality for visiting customers. This role also supports the sales team in planning and executing events for sales representatives. The successful candidate will assist with product information, quotations, and post-sales support to enhance the overall customer experience in the HVAC manufacturing industry. Key Duties/Responsibilities Respond to customer inquiries via phone, email, or in-person, providing timely and accurate information on HVAC products and services. Assist the sales team with order processing, quotations, and documentation. Coordinate with engineering and production teams to confirm lead times, product availability, and technical specifications. Maintain customer records, track orders, and update CRM systems to ensure accuracy of data. Support customers with after-sales needs, including warranty claims, service requests, and troubleshooting coordination. Prepare and distribute sales reports, order status updates, and related documentation. Assist in organizing sales presentations, trade shows, and customer meetings as needed. Schedule and coordinate customer visits, including agendas, meeting logistics, and factory tours of the Homestead facility. Arrange lunches, hospitality, and other accommodations for customers and visitors during on-site meetings and tours. Support the planning and execution of events for sales representatives, including logistics, venue coordination, and materials. Handle administrative tasks such as filing, invoicing support, and correspondence. Communicate proactively with customers to resolve issues and ensure high levels of satisfaction. Any other duties as assigned by a supervisor. Requirements: Required Qualifications Associate or Bachelor's degree in Business Administration, Marketing, or related field preferred. Minimum of 2-4 years of experience in sales support or customer service, ideally within manufacturing or HVAC industries. Strong interpersonal and communication skills, with a customer-first mindset. Proficiency in Microsoft Office Suite; experience with ERP/CRM systems (such as SAP or Salesforce) is a plus. Excellent organizational skills and ability to manage multiple tasks simultaneously. Strong problem-solving skills with attention to detail and accuracy. Ability to work effectively in a fast-paced team environment. Bilingual (English/Spanish) preferred but not required. PI5371f3143d80-9187
Facilities Technician Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Facilities Technician today! The Facilities Technician JOB SUMMARY: This is a full time 40 hour per week position; it will require some overtime and will be required for on-call emergency. Performs general maintenance tasks. Preventive maintenance on HVAC systems, logging and tracking helpdesk requests, meeting with vendors. Replaces light tubes/bulbs, fixtures and electrical components. Moving of furniture. This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based upon their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. Job Standards Assist with monthly safety inspections for buildings, opens tickets for all safety issues. Monitors and reports any facility items needing addressed, ceiling tiles replaced, lights out, trip hazards, or pest issues. Ensures all annual inspections for the buildings have been completed in a timely manner. Knowledge of all CARF and Licensure requirements for facilities. Minor construction, demolition, and repair of walls when needed. Knowledge of vehicle policies and safety requirements. Assists with oil changes for facilities with center vehicles. Assist with fire drills Participates with on call as needed. Ensures all monthly PM's are completed timely. Avoids real or perceived conflicts of interest Reports all violations of policy or code of ethics. Works all tickets assigned timely and with accurately. Assists with moves, putting together furniture, and new building startups and shut downs. Ensure that all HRMC Emergency calls are responded to. Required to contact supervisor with an update on emergency calls before leaving job site property. Required to answer work phone or respond back within 30 minutes. Ensure that vehicle assigned to technician is maintained. Required to maintain a clean and organized vehicle. The technician is responsible for any and all traffic violations while operating a HRMC vehicle. Observe all safety practices from wearing PPE to being aware of you and your teams safety. Conduct all work in a courteous and professional manner. Leave all work areas clean of tools and debris, to insure the safety of all clients and staff. COMPENSATION: Starting salary for this position is approximately $19.54 /hr based on relevant experience and education. QUALIFICATIONS - Facilities Technician Experience: A minimum of three years experience is required in the field of building maintenance and/or construction. Some knowledge of computers and computer software. Must be able to work in an environment that includes adults and children. Applicants must be able to work independently, and with minimal supervision, and possess excellent communication and customer service skills. Must be able to drive a center vehicle. Education : High school diploma or GED. Three years' experience may be considered in lieu of education. Knowledge of basic electrical, carpentry, plumbing, HVAC systems, construction materials and general construction techniques. Physical: Normal facility operations environment. Must have a valid Tennessee driver's license. Normal/corrected eyesight. Hearing within normal range. Must be able to lift a minimum of 40 pounds. Must be able to climb ladder. Location: Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PI0d193d6878c6-1026
07/21/2026
Full time
Facilities Technician Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Facilities Technician today! The Facilities Technician JOB SUMMARY: This is a full time 40 hour per week position; it will require some overtime and will be required for on-call emergency. Performs general maintenance tasks. Preventive maintenance on HVAC systems, logging and tracking helpdesk requests, meeting with vendors. Replaces light tubes/bulbs, fixtures and electrical components. Moving of furniture. This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based upon their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. Job Standards Assist with monthly safety inspections for buildings, opens tickets for all safety issues. Monitors and reports any facility items needing addressed, ceiling tiles replaced, lights out, trip hazards, or pest issues. Ensures all annual inspections for the buildings have been completed in a timely manner. Knowledge of all CARF and Licensure requirements for facilities. Minor construction, demolition, and repair of walls when needed. Knowledge of vehicle policies and safety requirements. Assists with oil changes for facilities with center vehicles. Assist with fire drills Participates with on call as needed. Ensures all monthly PM's are completed timely. Avoids real or perceived conflicts of interest Reports all violations of policy or code of ethics. Works all tickets assigned timely and with accurately. Assists with moves, putting together furniture, and new building startups and shut downs. Ensure that all HRMC Emergency calls are responded to. Required to contact supervisor with an update on emergency calls before leaving job site property. Required to answer work phone or respond back within 30 minutes. Ensure that vehicle assigned to technician is maintained. Required to maintain a clean and organized vehicle. The technician is responsible for any and all traffic violations while operating a HRMC vehicle. Observe all safety practices from wearing PPE to being aware of you and your teams safety. Conduct all work in a courteous and professional manner. Leave all work areas clean of tools and debris, to insure the safety of all clients and staff. COMPENSATION: Starting salary for this position is approximately $19.54 /hr based on relevant experience and education. QUALIFICATIONS - Facilities Technician Experience: A minimum of three years experience is required in the field of building maintenance and/or construction. Some knowledge of computers and computer software. Must be able to work in an environment that includes adults and children. Applicants must be able to work independently, and with minimal supervision, and possess excellent communication and customer service skills. Must be able to drive a center vehicle. Education : High school diploma or GED. Three years' experience may be considered in lieu of education. Knowledge of basic electrical, carpentry, plumbing, HVAC systems, construction materials and general construction techniques. Physical: Normal facility operations environment. Must have a valid Tennessee driver's license. Normal/corrected eyesight. Hearing within normal range. Must be able to lift a minimum of 40 pounds. Must be able to climb ladder. Location: Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PI0d193d6878c6-1026
Hamilton County Facilities Technician Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Hamilton Co. Facilities Technician today! The Facilities Technician JOB PURPOSE/SUMMARY Summary of position : Performs general maintenance tasks, preventive maintenance on HVAC systems, logs and tracks helpdesk requests, and meets with vendors. Replaces light tubes/bulbs, fixtures and electrical components. Moves Furniture. TYPICAL WORKING CONDITIONS/ENVIRONMENT Position will be in a Facility Operations Environment. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. Assists with monthly safety inspections for buildings, opens tickets for all safety issues. Monitors and reports any facility items needing addressed, ceiling tiles replaced, lights out, trip hazards, or pest issues. Ensures all annual inspections for the buildings have been completed in a timely manner. Knowledge of all CARF and Licensure requirements for facilities. Minor construction, demolition, and repair of walls when needed. Knowledge of vehicle policies and safety requirements. Assists with oil changes for facilities with center vehicles. Assists with fire drills Participates with on call as needed. Ensures all monthly PM's are completed timely. Avoids real or perceived conflicts of interest Reports all violations of policy or code of ethics. Works all tickets assigned timely and with accuracy. Assists with moves, putting together furniture, and new building startups and shutdowns. Ensures that all HRMC Emergency calls are responded to. Required to contact supervisor with an update on emergency calls before leaving job site property. Required to answer work phone or respond back within 30 minutes. Ensures that vehicle assigned to technician is maintained. Required to maintain a clean and organized vehicle. The technician is responsible for any and all traffic violations while operating a HRMC vehicle. Observes all safety practices from wearing PPE to being aware of you and your team's safety. Conducts all work in a courteous and professional manner. Leaves all work areas clean of tools and debris, to ensure the safety of all clients and staff. COMPENSATION: Starting salary for this position is approximately $20.31/hour based on relevant experience and education. Schedule: This is a full-time 40 hour per week position; it will require some overtime and will be required for on-call emergency. Travel : Must have valid TN Driver's License. Must be able to drive a Center Vehicle. QUALIFICATIONS - Hamilton Co. Facilities Technician Experience / Knowledge: A minimum of three years' experience is required in the field of building maintenance and/or construction. Some knowledge of computers and computer software. Must be able to work in an environment that includes adults and children. Applicants must be able to work independently, and with minimal supervision, and possess excellent communication and customer service skills. Must be able to drive a center vehicle. Education / License : High school diploma or GED. Three years' experience may be considered in lieu of education. Knowledge of basic electrical, carpentry, plumbing, HVAC systems, construction materials and general construction techniques. Physical/Emotional/Social - Skills/Abilities: Exposure to biological hazards. Hearing of normal and soft tones. Close eye work. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Must be able to climb ladder. Frequent sitting, standing, walking, bending, stooping, and reaching. Valid Driver's License Location: Hamilton County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. Compensation details: 20.31-20.31 Hourly Wage PI76afbd48ebe6-1031
07/21/2026
Full time
Hamilton County Facilities Technician Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Hamilton Co. Facilities Technician today! The Facilities Technician JOB PURPOSE/SUMMARY Summary of position : Performs general maintenance tasks, preventive maintenance on HVAC systems, logs and tracks helpdesk requests, and meets with vendors. Replaces light tubes/bulbs, fixtures and electrical components. Moves Furniture. TYPICAL WORKING CONDITIONS/ENVIRONMENT Position will be in a Facility Operations Environment. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. Assists with monthly safety inspections for buildings, opens tickets for all safety issues. Monitors and reports any facility items needing addressed, ceiling tiles replaced, lights out, trip hazards, or pest issues. Ensures all annual inspections for the buildings have been completed in a timely manner. Knowledge of all CARF and Licensure requirements for facilities. Minor construction, demolition, and repair of walls when needed. Knowledge of vehicle policies and safety requirements. Assists with oil changes for facilities with center vehicles. Assists with fire drills Participates with on call as needed. Ensures all monthly PM's are completed timely. Avoids real or perceived conflicts of interest Reports all violations of policy or code of ethics. Works all tickets assigned timely and with accuracy. Assists with moves, putting together furniture, and new building startups and shutdowns. Ensures that all HRMC Emergency calls are responded to. Required to contact supervisor with an update on emergency calls before leaving job site property. Required to answer work phone or respond back within 30 minutes. Ensures that vehicle assigned to technician is maintained. Required to maintain a clean and organized vehicle. The technician is responsible for any and all traffic violations while operating a HRMC vehicle. Observes all safety practices from wearing PPE to being aware of you and your team's safety. Conducts all work in a courteous and professional manner. Leaves all work areas clean of tools and debris, to ensure the safety of all clients and staff. COMPENSATION: Starting salary for this position is approximately $20.31/hour based on relevant experience and education. Schedule: This is a full-time 40 hour per week position; it will require some overtime and will be required for on-call emergency. Travel : Must have valid TN Driver's License. Must be able to drive a Center Vehicle. QUALIFICATIONS - Hamilton Co. Facilities Technician Experience / Knowledge: A minimum of three years' experience is required in the field of building maintenance and/or construction. Some knowledge of computers and computer software. Must be able to work in an environment that includes adults and children. Applicants must be able to work independently, and with minimal supervision, and possess excellent communication and customer service skills. Must be able to drive a center vehicle. Education / License : High school diploma or GED. Three years' experience may be considered in lieu of education. Knowledge of basic electrical, carpentry, plumbing, HVAC systems, construction materials and general construction techniques. Physical/Emotional/Social - Skills/Abilities: Exposure to biological hazards. Hearing of normal and soft tones. Close eye work. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Must be able to climb ladder. Frequent sitting, standing, walking, bending, stooping, and reaching. Valid Driver's License Location: Hamilton County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. Compensation details: 20.31-20.31 Hourly Wage PI76afbd48ebe6-1031
Facilities Team Leader Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Facilities Team Leader today! The Facilities Team Leader JOB SUMMARY Oversees the corrective maintenance and preventive maintenance of all properties and facilities. The position will supervise the housing facilities technician and work with them on continual improvement to reach the goal of 95% passing. Assign work orders, follow up with vendors and manage the daily task of operating multiple facilities in multiple counties. An essential job function is reliable, predictable 40 hours per week job, on site and in the community, with regular attendance. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Manages assigned staff according to Administrative and Personnel Policy and Procedure. Completes facilities staff appraisals on time, adheres to progressive disciplinary procedures to address staff performance and behavior issues. Complies with reporting requirements regarding FMLA eligible absences, disciplinary actions, workplace accidents, safety issues, etc. Coordinates facilities projects by regularly communicating with involved organizational customers and vendors to ensure project success. Completes modules work orders, opening and closing of tickets, timely. 2. Oversees documentation Completes the required purchase order or expense request for projects. Provides first bid for projects and works with procurement for the best vendor and price. Benchmarks for your team will be created as a base standard for your team to review and improve on yearly. Completing 75% of work orders within four business days. Monthly and annual documentation of PM's Reports QA/QI indicators quarterly. 3. Customer Service Oversees the recording and tracking of all calls into software. Priorities and assigns all work orders Orders all required materials for both scheduled and unscheduled work requests Coordinates all center office moves. COMPENSATION: Starting salary for this position is approximately $22.57 /hr based on relevant experience and education. QUALIFICATIONS - Facilities Team Leader Experience: Minimum of three years' experience is required in the field of building maintenance and/or construction. Least two years of supervisory experience. Knowledge of computers and computer software, iPad, and cell phone is required. Education /Knowledge : High school diploma or GED, associate's degree or 2 years' experience in the field preferred. Basic understanding and knowledge of electrical, plumbing, HVAC systems. Computer work is required; ability to multi-task and follow up on project management items is required. Must have good communication skills and the ability to work with vendors. Physical: Must be able to lift 25 lbs. Proficient in reading. Ability to communicate effectively. Ability to type proficiently. Normal facility operations environment. Location: Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. Compensation details: 22.57-22.57 Hourly Wage PI67f417fa03a0-1025
07/21/2026
Full time
Facilities Team Leader Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Facilities Team Leader today! The Facilities Team Leader JOB SUMMARY Oversees the corrective maintenance and preventive maintenance of all properties and facilities. The position will supervise the housing facilities technician and work with them on continual improvement to reach the goal of 95% passing. Assign work orders, follow up with vendors and manage the daily task of operating multiple facilities in multiple counties. An essential job function is reliable, predictable 40 hours per week job, on site and in the community, with regular attendance. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Manages assigned staff according to Administrative and Personnel Policy and Procedure. Completes facilities staff appraisals on time, adheres to progressive disciplinary procedures to address staff performance and behavior issues. Complies with reporting requirements regarding FMLA eligible absences, disciplinary actions, workplace accidents, safety issues, etc. Coordinates facilities projects by regularly communicating with involved organizational customers and vendors to ensure project success. Completes modules work orders, opening and closing of tickets, timely. 2. Oversees documentation Completes the required purchase order or expense request for projects. Provides first bid for projects and works with procurement for the best vendor and price. Benchmarks for your team will be created as a base standard for your team to review and improve on yearly. Completing 75% of work orders within four business days. Monthly and annual documentation of PM's Reports QA/QI indicators quarterly. 3. Customer Service Oversees the recording and tracking of all calls into software. Priorities and assigns all work orders Orders all required materials for both scheduled and unscheduled work requests Coordinates all center office moves. COMPENSATION: Starting salary for this position is approximately $22.57 /hr based on relevant experience and education. QUALIFICATIONS - Facilities Team Leader Experience: Minimum of three years' experience is required in the field of building maintenance and/or construction. Least two years of supervisory experience. Knowledge of computers and computer software, iPad, and cell phone is required. Education /Knowledge : High school diploma or GED, associate's degree or 2 years' experience in the field preferred. Basic understanding and knowledge of electrical, plumbing, HVAC systems. Computer work is required; ability to multi-task and follow up on project management items is required. Must have good communication skills and the ability to work with vendors. Physical: Must be able to lift 25 lbs. Proficient in reading. Ability to communicate effectively. Ability to type proficiently. Normal facility operations environment. Location: Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. Compensation details: 22.57-22.57 Hourly Wage PI67f417fa03a0-1025
