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Description: Annual Salary:$65,000-$81,000 Annual Organizational Bonus Potential 4% Opportunity for individual bonus incentives in 2027 ORGANIZATION OVERVIEW As unapologetic promoters of Cleveland, Destination Cleveland's team works every day to attract visitors, inspire visitors and locals alike to explore and connect people to experiences that illustrate Cleveland's diversity, creativity, and contagious passion. We're in the business of equitably growing the region's economy through travel and tourism while also cultivating a passion for Greater Cleveland. As the only organization charged with marketing Cleveland outside of the region, we never stop talking about the city. We know the region inside and out. We roll up our sleeves and get the job done for The Land. We're a group of expectation-exceeding, fun-loving, innovative professionals. SUMMARY OF POSITION The Manager of Tourism Industry Relationships is responsible for building, managing, and growing relationships with small and midsize hospitality and tourism businesses across Greater Cleveland. This role focuses on engaging independent operators, new businesses and community-based organizations and businesses, particularly those with strong potential for future growth and deeper engagement. The Manager of Tourism Industry Relationships serves as a trusted consultant and primary point of contact for these businesses, helping them connect to Destination Cleveland programs, opportunities and resources. Through intentional relationship-building, this role converts initial engagement points into long-term partnership, revenue generation, and increased industry alignment. This position is relationship-driven and outcomes-focused. The Manager of Tourism Industry Relationships will work closely with the Programs Specialist and broader Destination Engagement team to ensure program participation translates into sustained industry relationships, deeper representation across hospitality & tourism industry segments and measurable impact. SUCCESS IN THIS ROLE LOOKS LIKE Strong, trust-based relationships with a diverse portfolio of small and midsize business partners Increased representation and engagement of neighborhood, cultural, and independent businesses within Destination Cleveland's hospitality & tourism industry network Measurable conversion of engagement into revenue in the form of partnership dues and advertising High satisfaction and retention within assigned accounts Consistent and strategic use of customer relationship management (CRM) data to guide decision-making and prioritize relationship management ESSENTIAL DUTIES AND RESPONSIBILITIES Relationship Management & Account Ownership Own and manage a defined portfolio of small and midsize business hospitality & tourism industry relationships. Serve as the primary point of contact at Destination Cleveland for assigned businesses, ensuring a high-touch, responsive, and relationship-centered experience. Maintain and build trust through consistent outreach, proactive communication and timely follow-through. Conduct regular check-ins (in-person, virtual, or on-site) to understand needs, challenges, and opportunities within portfolio of accounts. Maintain a deep understanding of each partner's business model, goals, and target audiences. Engagement of Hospitality & Tourism Industry Segments Priority industry segments include: Independently owned restaurants and retailers Culturally significant or neighborhood-based organizations and businesses Seasonal, pop-up, or experiential operators Tours, attractions, and experience-based businesses Actively identify and engage underrepresented hospitality & tourism industry segments to ensure equitable inclusion and participation across Destination Cleveland's network of relationships. Program-to-Partnership Conversion Strategy Partner closely with the Programs Specialist to identify businesses engaging in programs, workshops, and events. Track and manage the progression of these businesses from: Awareness to Participation to Partnership (microbusiness or entry-level partnerships, introductory advertising packages) to Growth Create tailored pathways for small and midsize business partners to scale their involvement and investment with Destination Cleveland over time. Revenue Generation & Portfolio Growth Contribute directly to team private revenue goals through: New partner acquisition Retention and renewals Consultative selling around relevant assets, projects and initiatives Balance organizational revenue goals with sensitivity to the needs and capacity of small businesses. Identify creative, accessible ways for partners to participate in revenue-generating opportunities. Community & Neighborhood Engagement Serve as a connector between Destination Cleveland and neighborhood business ecosystems. Build relationships with local business districts, chambers, merchant associations and community-based organizations. Collaborate with these community partners to: Increase awareness of Destination Cleveland offerings Strengthen local ecosystem of small and midsize business support Ensure programming reflects diverse voices and perspectives Internal Collaboration and Alignment Work cross-functionally with: Programs team (engagement + pipeline development) Marketing, content and PR teams (storytelling + visibility + media opportunities) Convention services team (alignment on referral opportunities for meetings & conventions) Share insights from partners to inform: Program development Product offerings Messaging and outreach strategies Ensure small and midsized business perspectives are represented in organizational planning. Data, CRM & Relationship Tracking Maintain accurate, real-time records of all partner interactions, opportunities, and outcomes in CRM. Work closely with the Industry Engagement Support Specialist to track key metrics including: Engagement activity Conversion rates Revenue generated Partner lifecycle stage Use data to prioritize outreach, identify gaps, and improve performance. Develop and follow standardized workflows for account management. Continuous Improvement & Strategic Input Identify areas of opportunity to leverage AI to more efficiently manage and scale the number of relationships we can manage. Identify trends in small and midsize business needs, industry gaps and engagement barriers. Recommend improvements to programs, outreach strategies, and partner offerings. Contribute to the evolution of Destination Cleveland's small and midsize business engagement model. Take on expanded or evolving responsibilities as initiatives grow over time. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. REQUIREMENTS Strong written and verbal communication skills Extremely organized and strong attention to detail Project management skills Demonstrated research and critical thinking skills Ability to thrive in a fast-paced, ever-changing environment Creativity in problem solving and solutions-oriented approach Ability to work flexible hours when required Public speaking skills EXPERIENCE AND EDUCATION Prior work experience in community partnerships and/or relevant account or relationship management experience working with small and midsized business (particularly in the hospitality & tourism industry) (3 - 5 years). Comfort and ability to leverage a human-centered approach to AI (i.e. using it as a tool, not as a replacement for engagement). General understanding of basic marketing & sales skills. Experience with consultative selling and relationship management is preferred. Bachelor's degree preferred but not required. PHYSICAL DEMANDS The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Viewing computer monitors Ability to lift to 40 pounds safely Ability to stand for long periods of time when on-site for programs & events WORK ENVIRONMENT Office environment; moderate noise. Event environment when on-site for programs & engagements. Days and hours of work are Monday through Friday, 8:30 a.m. - 5:00 p.m. Frequent travel across the City of Cleveland and throughout Cuyahoga County to meet in-person with business owners. Some weekends and evenings will be required around major event support and depending on timing for programs & engagements. Requirements: Compensation details: . click apply for full job details

The Benefits & Wellness Coordinator is responsible for administering and supporting agency benefit programs while leading the coordination and growth of the Clay County Sheriff's Office Wellness Program. This position serves as the primary point of contact for member benefits, resource education, and wellness initiatives, including the oversight of programs such as Critical Incident Stress Management (CISM), Peer Support, and family readiness events. In addition to ensuring compliance with agency, state, and federal regulations, this role manages benefit enrollment, Open Enrollment coordination, and monthly reconciliation with the Board of County Commissioners and payroll. The position also leads wellness-related communication efforts, maintains internal resources, and provides compassionate, confidential support to members and their families. The Benefits & Wellness Coordinator serves a critical role in supporting member well-being, agency retention efforts, and operational readiness. Serves as the primary point of contact for member benefits, including enrollment, qualifying life events, and ongoing plan support in accordance with agency and state guidelines. Educates and provides support to members regarding the Florida Retirement System (FRS) throughout their employment lifecycle, including new hire orientation, retirement planning, benefit options, retirement processing, and benefit termination or continuation. Processes and verifies documentation for benefit life change events, ensuring compliance with applicable guidelines and timely updates in the system. Hosts Open Enrollment information sessions, provides guidance to members, and coordinates with the BCC and internal departments to ensure successful agency-wide completion. Monitors member participation during Open Enrollment, follows up on outstanding submissions, and works with leadership to ensure full compliance. Coordinates with payroll and the Board of County Commissioners (BCC) to ensure timely and accurate monthly benefit deductions, billing, and reconciliation. Maintains personnel benefit records in the Benefits Administration system (Workday), including new hire enrollments, terminations, and updates related to life events. Prepares benefit-related reports and data for the County Benefits Coordinator and internal stakeholders, including new hire and separation updates. Plans, develops, implements, executes, and evaluates agency-wide wellness initiatives aligned with the Five Pillars of Wellness. Plans and executes wellness events including flu shots, mammograms, biometric screenings, and the Annual Health & Wellness Fair. Serves as the team leader of the Wellness Focus Group and leads the coordination of family readiness and employee engagement activities, in collaboration with agency units such as the Training Unit. Provides post-incident support to members and families following critical events, including benefit guidance, mental health referrals, and compassionate resource coordination. Assists in managing the Critical Incident Stress Management (CISM) Team, including peer response support following high-stress events. Assists in managing the Peer Support Team, providing structured support for members following life events. Drafts and maintains policy and procedural documentation for the Wellness Program, CISM, and Peer Support programs. Collaborates with the agency's contracted Mental Health Consultant to deliver trainings, individual support, and expanded wellness resources. Identifies and implements process improvements related to wellness workflows, program delivery, and member resource access. Maintains and regularly updates internal SharePoint sites related to Benefits, Wellness, CISM, Peer Support, and Member Discounts, serving as a central hub for member resources. Develops and distributes communication materials, including monthly wellness newsletters, resource guides, and digital campaigns. Creates visually engaging outreach materials for wellness events, awareness campaigns, and benefits communication using branded, accessible formats. Coordinates with external partners to promote Employee Assistance Program (EAP) resources and ensures timely sharing of monthly materials such as webinars and newsletters. Reviews and updates policies within scope of responsibility to reflect current practices and compliance standards. Maintains timely, professional communication through email, phone, and agency systems. Serves as back up to the Leave and Accommodation Coordinator, assisting with Workers Comp and FMLA, as needed. Demonstrates professionalism, integrity, and cultural sensitivity in all member and team interactions. Collaborates with other agency units to support shared initiatives and promote positive working relationships. Participates in ongoing job-specific training and professional development opportunities. Performs other duties as assigned in support of the agency's mission and strategic goals. Minimum Education, Experience and Requirements: Associate degree from an accredited college or university or equivalent Human Resources Coursework required, or equivalent work experience in accordance with FSS 112.219. Four (4) years of Human Resources experience required. At least two (2) years of experience must be benefits or wellness related work experience. Proficient in Microsoft office products. Experience with Canva is a plus. Employee engagement and events planning experience are preferred. Speak and understand the English language The following items (or authorized equivalents) may be required at various steps in the application process: Driver's License Birth Certificate Social Security Card Form DD214 for all periods served in the military GED or High School Diploma and Sealed Transcripts from the highest level of education FDLE Authority for Release (notarized) Certification, Licenses and Registrations Requirements: A professional certification in Benefits, Human Resources, or Wellness is preferred (e.g., CBP, PHR, SHRM-CP, CWWS, CWP, CEWS, or equivalent). Assisting Individuals in Crisis (ICISF) Certification preferred. Group Crisis Intervention (ICISF) Certification preferred. Peer Support Certification through ICISF, FOP Power in Peers, Crisis Solutions, Crisis Support Solutions, or a comparable first responder peer support program preferred. Mental Health First Aid Certification preferred. Salary is negotiable for full-time positions prior to initial hire, if requested, based on verified experience up to step five (5) of the assigned pay grade. Current employee salary changes are determined based on internal methodology. Please contact Human Resources with any questions. Benefits for full time positions include Florida Retirement System, a full suite of very affordable health/life/dental/vision benefits, ancillary insurance policies, college reimbursement, and more. Benefits are effective the 1 st of the month after a full 30 days worked. For more information on benefits, please visit . The duration of the selection process may range from one (1) to three (3) months and may vary based on the number of applicants and/or urgency of filling the vacancy. Applicants are reminded to take note of the close date listed on this job posting. Interviews are not typically requested prior to this date. If accommodations are required throughout any portion of the hiring process, please contact our Human Resources team at . All positions at the Clay County Sheriff's Office have testing requirements to determine eligibility. All selected candidates will complete a drug screening, polygraph examination and a comprehensive background investigation as a condition of employment. Sensitive and/or confidential aspects of candidates' personal lives may be explored during this process (including driving, drug usage, criminal, employment, and residential histories). Any job qualifications or requirements listed in this job posting are susceptible to written and/or physical testing. This testing may be included in the competitive selection process. This posting has been reviewed by Human Resources and found to be job related and non-discriminatory. If you are interested in this position, please submit your electronic application at . Compensation details: 54662.4-63356.8 Yearly Salary PI01dfac0a5-