26 jobs found

Manager, Product Management - DevX Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one reaching tens of millions of consumers. We are a passionate and entrepreneurial team embracing bold ideas, fostering collaboration and delivering great experiences for our customers. Developer Experience (DE) is at the heart of our approach. Developer Experience delivers enterprise capabilities and a common developer experience enabling Capital One to thrive in the cloud. To scale our efforts in this space, we are exploring ways that Generative AI can enhance our software delivery tools that run critical business functions like mobile and online experiences for Capital One customers. These business critical tools for Capital One's 1,800 software development teams enables us to continue thriving in the cloud in a safe and well-managed way by standardizing best practices and automating compliance and security requirements. This work is core to Capital One's mission to change banking for good! As a Product Manager on the Developer Experience (DevX) Product team, you will be part of the Developer Experience team designing and delivering best-in-class managed developer tools that improve the quality of life of our software delivery teams while maintaining the highest quality and security standards. You will explore new product opportunities. You will work with stakeholders at every level to identify pain points for software development teams throughout the software delivery life cycle. This team is focused on building a software delivery platform that is intuitive, reliable, automated, secure, adaptable, and fast. We're passionate about building platform software for the next generation of developers at Capital One and are looking for someone excited to build managed compute solutions at scale. This role advocates for the needs of the customer to inform the platform roadmap ensuring the capabilities being delivered are aligned with the intended business outcomes. You will be responsible for feature definition and partnering with tech teams to deliver platform features. The ideal candidate for this role is passionate about technology and deeply empathizes with internal and external customer needs. They are comfortable in conversation with engineering teams as well as stakeholders ranging from data scientists to senior leaders. Successful candidates will also demonstrate: Technical knowledge and depth necessary to propose and influence new product and feature ideas, especially in the space of developer tooling and their role in connecting the dots for a large enterprise Experience translating business strategy and analysis into consumer facing digital products Experience developing tools for CI/CD and DevOps Strong ability to work with key stakeholders within the organization to understand dependencies and prioritize customer needs Preparing strategic roadmaps and communicate it to Leadership and other stakeholders Experience delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives Strong work ethic as a team player and a willingness to roll up one's sleeves to get the job done Responsibilities: Engaging all stakeholders (Engineers, SDLC, Architecture, Risk, and Cyber) directly through a variety of channels to serve as the voice of the customer internally - identifying new capabilities, defining product features, and working closely with development teams to get those features incorporated Interaction with Engineers and understand the technical language to articulate the requirements Drive the product management practice within the organization, defining expectations and commitments Operationalizing product metrics for the products you own and building the business case for new investment Influencing senior stakeholders to use our products and sharing with them the outcomes we are enabling to strengthen investment We want you if you are: Human Centered. You'll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product. You'll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision. Business Focused. You'll own and prioritize the long-term (12-18 months) product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful. You'll define KPIs for your product and will be responsible for measuring and tracking those measures, with an eye to adjusting and refining your roadmap as the data dictates. Technology Driven. You'll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business. You'll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you're using the best tool for the job Integrated Problem Solving. Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible. Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer Transformational Leadership. You'll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams. You'll be responsible for attracting and retaining top talent to your team and mentoring and developing associates on their product career. Basic Qualifications: At least 3 years of experience working in Product Management Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration Preferred Qualifications: Experience translating business strategy and analysis into consumer facing digital products 2+ years of software development experience or building developer tools At this time, Capital One will not sponsor a new applicant for employment authorization for this position The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $164,800 - $188,100 for Manager, Product Management Plano, TX: $149,800 - $171,000 for Manager, Product Management Richmond, VA: $149,800 - $171,000 for Manager, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries . click apply for full job details

Occupational Therapist (OT) - Outpatient (Days) Location: Alpena, MI Position Overview: We are seeking a dedicated and compassionate Occupational Therapist to join our outpatient team in Alpena, MI. This full-time, permanent role offers an opportunity to make a meaningful impact on patients lives through personalized therapy services. The ideal candidate will have a strong clinical background, excellent communication skills, and a commitment to delivering high-quality care within a collaborative team environment. Key Responsibilities: Conduct comprehensive assessments to evaluate patients physical, neurological, respiratory, cardiovascular, developmental, social, and cognitive functions using formal and informal testing methods. Develop individualized treatment plans aligned with assessment data, physician orders, and patient goals, adjusting plans as patient conditions evolve. Document treatment regimes, progress, and patient responses accurately, ensuring compliance with regulatory standards and billing requirements. Educate patients, families, and caregivers regarding diagnoses, prognosis, treatment options, and home exercise programs to promote understanding and adherence. Implement therapeutic interventions, utilizing modalities, exercises, and adaptive strategies to enhance patient function and independence. Supervise and mentor Occupational Therapist Assistants, aides, and students, ensuring adherence to standards and providing clinical guidance. Recommend and facilitate the procurement of adaptive and supportive equipment for patients, coordinating with suppliers and healthcare professionals. Serve as a case manager for assigned patients, coordinating interdisciplinary care and advocating for patient needs. Participate in team conferences, interdisciplinary meetings, and community outreach to promote occupational therapy services and educate the community. Contribute to program development, process improvements, and continuous quality enhancement initiatives. Qualifications: Valid and current Occupational Therapist license for Michigan. Demonstrated proficiency in outpatient therapy, with experience in assessment, intervention, and patient education. Strong interpersonal and communication skills, with the ability to collaborate effectively across teams. Knowledge of healthcare documentation, billing procedures, and regulatory standards. Ability to handle multiple tasks efficiently and demonstrate professionalism, accountability, and ethical integrity. Proficiency in Microsoft Windows and related healthcare technology. Work Environment & Physical Requirements: Ability to perform essential physical activities, including walking, standing, sitting for extended periods, and occasional lifting of up to 50 lbs. Exposure to potentially infectious materials, with adherence to safety protocols and use of protective equipment. Adjustments for vision and hearing, with capabilities to perform postural changes as needed. Manage the physical and mental demands of working in a fast-paced healthcare setting, including stressful situations like trauma or grief. Compensation & Benefits: Competitive hourly pay starting at $1.00 (additional pay range based on experience). Sign-on bonus of $14,000 with a commitment of two years. Opportunities for professional growth, ongoing education, and participation in community outreach programs. Supportive work environment committed to excellence, integrity, teamwork, and accountability. Access to advanced technologies and continuous learning opportunities. Why Join Us? This role offers a rewarding career path with opportunities for advancement and professional development. You will be part of a dedicated team that values collaboration, innovation, and excellence in patient care. Our organization fosters a culture of integrity and accountability, ensuring your efforts make a tangible difference in the lives of those we serve. We welcome motivated, compassionate, and skilled occupational therapists to apply and join our mission to provide exceptional outpatient care grounded in compassion and professionalism.

NeuroRestorative, a part of the Sevita family, provides rehabilitation services for people of all ages with brain, spinal cord and medically complex injuries, illnesses and other challenges. In a variety of locations and community-based settings, we offer a range of programs, including vocational and therapy programs, day treatments, and specialized services for infants, children, adolescents, Military Service Members and Veterans. Residential Group Home Supervisor NeuroRestorative has opportunity for Residential Supervisor to lead our Group Homes and Staff! Are you looking to build a challenging and rewarding career? Join us on our mission to make a positive difference in the lives of others. Supervise and coordinate the day-to-day activities and appointments for all individuals receiving support including implementing programs and services Coordinate, supervise, and maintain the daily activities and schedules for Direct Care Staff and oversee the daily operation of the program Ensure onboarding, orientation and ongoing training is delivered Provide input and feedback in hiring, corrective action, performance evaluations, and termination decisions Foster positive relations with case managers, referral agents and lobbies on behalf of individuals receiving care Maintain relationships with families, guardians, and implement individual satisfaction enhancement plans Monitor the comfort and safety of individuals served while ensuring living environments and program activities are in compliance with regulatory requirements Qualifications: One to two years' experience preferred or an equivalent combination of education and experience Other education and experience as required by state Valid driver's license for a minimum of 1 year in with good driving record S trong attention to detail, organizational skills, and the ability to multi-task to meet deadlines Effective communication skills to manage relationships A reliable, responsible attitude and a compassionate approach A commitment to quality in everything you do Why Join Us? Compensation starting at $50,000/ year based on experience We offer benefits package for full-time employees. 401(k) plan Paid time off and holiday pay Rewarding work, impacting the lives of those you serve, working alongside a great team of coworkers Enjoy job security with nationwide career development and advancement opportunities Come join our amazing team of committed and caring professionals. Apply Today! Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.

Live in Denver and work in Casper, Wyoming, while making an impact as a Hospital Medicine Physician. We believe in bringing "better" to our local community in Casper-better care, better collaboration, and a deep commitment to the people we serve. We'd love to talk if you're looking for a role that supports your professional growth and connection to a vibrant community. Local Team Collaboration: Join a cohesive and long-standing team at Wyoming Medical Center, which includes physicians, advanced practice providers (APPs), our program manager, and our clinical performance nurse, who offers invaluable support. Daytime coverage is provided by intensivist & telemedicine ICU coverage at night. Qualifications: Board-certified/eligible in family or internal medicine. Active medical license or eligible to become licensed in Wyoming. Authorized to work in the United States. Scheduling: Block scheduling is available to provide structure and flexibility to your work schedule. Part-time options are offered to accommodate diverse personal and professional needs. All providers maintain a manageable workload to support a healthy work-life balance. Key Responsibilities: Excel in managing challenging and complex medical cases, showcasing your clinical expertise. Work within a semi-open ICU setting, collaborating with a multidisciplinary team. Engage with medical students from the University of Washington, contributing to education and mentorship opportunities. Participate in regular quarterly team meetings to foster collaboration and continuous improvement. Living and Working in Casper: We're seeking physicians interested in joining our team on a committed contract basis, but who prefer to reside elsewhere. Direct flights from Casper's regional airport to Denver and Salt Lake City make travel convenient. We provide a flexible schedule to accommodate your travel needs and offer an increased shift rate to assist with covering travel expenses. For those exploring a move to Casper, Wyoming, it is known for its stunning natural beauty, easy access to the nearby Rocky Mountains, and opportunities for outdoor activities like hiking, skiing, and fishing. Additionally, Casper is recognized by WalletHub as the seventh safest city in America and offers a low cost of living, making it an attractive choice for those seeking an affordable lifestyle in a friendly, tight-knit community. Our guiding principle is patient-first care, which means we're focused on the people of Casper and nearby areas. Many of us participate in hospital committees and community outreach organizations, such as the Natrona Collective Health Trust. You'll be part of a team that's making a real difference in the health of our neighbors. Rewards and Compensation: Competitive base compensation and extra for travel expenses. Jennifer Warner, Director, Clinical Recruiting

Overview Under the direct supervision of the Manager, Community Behavioral Health and Substance Use services will provide daily oversight of the Outpatient community mental health program and staff to ensure quality, compliance, and direct service benchmarks are met. Provides staff supervision to ensure that the care model requirements are met, and that best care is provided each and every encounter. Interacts with internal and external parties in a professional, timely manner. Qualifications Certifications: One of the following: LCPC - within 2 years - Illinois Department of Financial and Professional Regulation (IDFPR) LMFT - within 2 years - Illinois Department of Financial and Professional Regulation (IDFPR) LCSW - within 2 years - Illinois Department of Financial and Professional Regulation (IDFPR), Education: Master's Degree: Psychology; Counseling; Social Work, Related fiield. Work Experience: Minimum of 3 years' experience in behavioral health. Other Requirements Must have interpersonal and communication skills necessary to deal with a wide variety of clients and professionals with the ability to negotiate and establish effective working relationships with a multidisciplinary healthcare and community service team. Must demonstrate ability to identify and act upon psychosocial needs and work independently in an outcome orientated environment. Strong leadership skills and ability to form professional working relationships with peers. Ability to document in, have knowledge of and use of the computer. Responsibilities Key Accountability-Program Level Role models professionalism for all disciplines; uses positive, proactive communication; is approachable; uses well-developed stress management skills; professional presentation reflects organization's mission, vision and values, creating an environment of trust and collaboration. Is visible and accessible to staff on a regular basis. Is available to staff by phone or arranges for such coverage during open program hours. Assures that scheduling and staffing is timely, proactive, cost-effective, and meets the needs of the clients served. Provides regularly scheduled supervision to program staff. Documents supervision in a compliant manner. Provides onboarding and initial and ongoing training to program staff. Monitors staff work regularly to ensure quality, compliance, and direct service benchmarks are met. Provides clinical guidance to staff. Reviews clinical documentation for medical necessity and appropriate treatment recommendations, assumes responsibility as the LPHA when credentialed. Recruits/retains high performing staff and ensures high staff performance by holding staff accountable. Conducts annual performance reviews. Provides direct care for a caseload of clients. Assumes a leadership role in a clinical crisis situation. Key Accountability Meet quality, compliance, and financial targets. Participates in applicable trainings, teleconferences, and meetings. Prepares reports on activities and work group activities as needed. Ensures program meets compliance standards for all documentation and clinical charts. Informs manager and director of key components of the program. Ensures that individual and program direct service levels are met monthly. Holds staff accountable for individual productivity and compliance targets. Identifies and implements process improvement initiatives to ensure program is meeting quality, compliance, and productivity benchmarks. Participates in chart compliance reviews, analyzes results, and completes action plan for improvement. Acts as a liaison and program contact for referral sources, contracting entities, etc. About Us Find it here. Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health. Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. For more information: . Compensation and Benefits The compensation range for this position is $32.42per hour - $55.76per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

At BlueOval Battery Park Michigan, you will • use your entrepreneurial skills and team mindset to come up with data-driven solutions • build and lead an agile team to deliver the advanced technology that drives the future • create a culture of trust, encourage diversity of thought and foster leadership in others • be part of the historic transformation of the automotive industry. Candidates must possess full flexibility and a readiness to consistently work across all established standard, operating, and rotational shift schedules, encompassing day, night, weekend, and holiday shifts. What you'll do • Lead Project Development Writing and process of collecting and evaluating data in sound business cases. • Coach, Counsel and Teach the team's Engineers & Supervisors to handle and lead process improvement, continuous improvement, and capital investment projects. • Coordinate the resources and activities of ME organization to meet the production schedule within budgetary limitations and time constraints. • Participates in production scheduling, staffing, procurement and maintenance of equipment, quality control, inventory control, and the coordination of production activities with those of other departments. • Analyzes the plant's personnel and capital resources to select the best ways of meeting the production quota. • Monitors the production run to make sure that it stays on schedule and correct any problems that may arise. • Promotes and ensure constant improvement in the ME organization toward the common goal of improving product quality, plant competitiveness and total cost structure. • Ensures department complies with government/industry standards. • Coordinate the resources and activities required to ensure problem free start-up. • Facilitate start-up / shift to shift meetings. • Evaluate and deliver FTPM measurable. • Promote and support Small Teamwork Groups • Champion constraint analysis and coordinate activities to eliminate the bottlenecks. • Ensure deliverables are aligned with VIM Action Matrix, 5-year plan, JPH Package • Establish the goal of maximizing equipment effectiveness to improve productivity. • Review/approve PM activities. • Address department Health and Safety concerns • Review department safety measurables & coordinate improvement activities • Drive Safety, Quality. Cost, Delivery, Morale, Environment • Manage budgets. Excellent leadership and interpersonal skills • Ability to interact with all employees in the organization. Strong communication and problem-solving skills Demonstrated ability to work as a team. • Strong negotiation and persuasion skills • Demonstrated ability to lead, empower and develop employees. • Demonstrated conflict management skills. • Strong analytical, problem solving, and organization skills. • Ability to work closely and successfully with others in order to deliver results. • Successful candidate must be able to demonstrate leadership in ONE FORD (leadership) behaviors combined with outstanding interpersonal, teambuilding, and communication skills You'll have Bachelor of Science in Engineering, Electrical, Mechanical, Industrial or other 5+ years' experience in maintenance/ engineering management in production facility 2+ years of experience in assembly manufacturing processes 2+ years of experience applying Lean Manufacturing principles Microsoft Office/ 365 Expertise (Word/Excel/Outlook) Even better, you may have Master's degree in engineering, Electrical, Mechanical, Industrial or other 1+ years of experience in Battery Pack manufacturing application processes 2+yr Knowledge with Fanuc Robot systems 2+ years of experience with Siemens PLCs 2+ Knowledge of constraint management principles 2+ Safety and Quality experience preferred. 2+ Knowledge with SAP Enterprise Asset Management System software Six Sigma certification You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to the BlueOval Battery Park Michigan facility, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, and prescription drug coverage • Flexible family care days, parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time Visa sponsorship is not available for this position. Candidates for positions must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-. This position is a salary grade 6. For more information on salary and benefits, click here: Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-.

JOB TITLE: Client Service Associate JOB LOCATION: Oklahoma City- OK WAGE RANGE : $35-$40 JOB NUMBER: JR101674 REQUIRED EXPERIENCE: Requirements Experience training, teaching, or other career with presenting experience. Preference will be given to candidates who have experience using the EdPlan platform. Technical & Platform Knowledge Demonstrated experience working with education technology platforms or similar enterprise software systems. Ability to quickly learn and support multiple modules within the EdPlan platform. Familiarity with data reporting tools, dashboards, or analytics used to support client needs. Training & Instructional Skills Experience designing training materials, guides, or instructional documentation. Ability to deliver both in-person and virtual training sessions to diverse audiences. Strong presentation and facilitation skills with the ability to adapt training approaches based on audience needs. Experience supporting adult learners and implementing effective instructional strategies. Client Support & Service Delivery Experience providing customer support in a structured ticketing environment (Zendesk or similar system preferred). Demonstrated ability to troubleshoot technical or workflow issues and guide users toward resolution. Strong commitment to client satisfaction and timely response to support requests. Ability to manage multiple support requests while maintaining quality and responsiveness. Communication & Collaboration Excellent written and verbal communication skills. Ability to translate technical concepts into clear instructions for end users. Strong interpersonal skills and ability to build positive relationships with clients and colleagues. Preferred Qualifications Previous experience supporting K-12 education systems, special education programs, or education data systems. Familiarity with special education compliance processes, including IEP or 504 workflows. Experience with Jira or similar project tracking tools. Bachelor's degree in Education, Information Systems, Training, or related field. JOB DESCRIPTION: This role supports the development and delivery of internal and client training and support services for assigned areas within the Mid-South region, with primary responsibility for the state of Oklahoma. The individual in this position must reside within 30 miles of the Oklahoma City metro area. Moderate in-state travel will be required, with occasional out-of-state travel expected several times throughout the year. Mentoring & Team Support Provide mentoring and coaching to junior team members to enhance their skills and knowledge. Offer support to colleagues, fostering a collaborative and growth-oriented work environment. Training Development & Delivery Assist in developing standard training protocols and templates. Participate in and deliver training and other planned work activities by agreed dates. Support creation of new training materials reflecting product or process changes. Annual review of user guides to make sure they are consistent with production Scheduling logistics and delivery for procured module training. Ticketing & Zendesk Support Review, assess, troubleshoot, and assign incoming Zendesk tickets per project contract requirements. Ensure ticket information is adequate; follow up with submitters to address any gaps. Follow the Service Desk SOP for triage and resolution processes. Close Tier 1 and Tier 2 tickets once resolved; escalate Tier 3 issues to the Account & Systems Lead. Uphold high levels of client satisfaction by delivering high-quality, on-time services. System Management (Zendesk) Serve as the product manager for Zendesk in the region and coordinate new features and implementations with the national teams. Manage agent access requests (add/remove/change permissions) in Zendesk for regional users. Provide timely Zendesk agent reports to the Service Management Director. Coordinate with State Leads to gather use cases and requirements for Zendesk implementations for new clients. Client & Business Development Engagement Support regional business development by leading EDPlan demonstrations at status-updates and client meetings, as well as recurring product webinars. Engage with State Managers to understand and support new or existing client needs. Knowledge Management Effectively utilize the knowledge repository to process and respond to tickets. Identify needed updates to support documentation; author and maintain knowledge-base articles. Cross-Functional Collaboration & Continuous Improvement Work closely with Program Management, Operations, and Product teams to drive process enhancements. Provide feedback on support workflows and tools to improve efficiency and client outcomes . Work with Training and Support Manager to delegate and maintain MSRP Jira Ticket Training requests for the Midsouth. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

Director of Operations (West) Announcement Posted: 3/26/2026 Responses must be hand delivered or postmarked by: 4/16/2026 Salary Range: $141,581 - $178,874 Location: Division of Disability Determinations 2001 Perimeter Road East Endicott, New York 13760 Grade: NS (Equated to M-5, Management/Confidential) # of Positions: 1 Candidates Must Meet the Following Qualifications: The candidate must possess a bachelor's degree and have eight years (8) of relevant experience. Relevant experience consists of management and administration of health or social services programs requiring compliance with federal and State laws and/or municipal, rules and regulations. Substitutions: Four years of relevant experience or associate degree and two years of relevant experience may substitute for bachelor's degree; J.D. or master's degree may substitute for one year of relevant experience; Ph.D. may substitute for two years of relevant experience. Preferred Qualifications: Master's degree in business administration or related field. Five years of experience in administration, including three years in a supervisory capacity. Experience supervising and administering federal, state or other municipal programs. Experience that includes some combination of operations management, human resources and other administrative functions. Knowledge and/or experience of disability determinations and or similar program(s). Excellent verbal and written communication skills. Professional and excellent interpersonal skills with the ability to interact with a variety of personalities. Strong leadership and supervisory skills. Excellent organizational and time management skills with proven ability to meet deadlines. Extreme proficiency with computer applications including Microsoft Office Suite and Microsoft Teams. Duties of Position: The Division of Disability Determinations currently employs approximately 900 full-time staff who are responsible for processing over 200,000 disability reviews annually. These reviews determine if individuals have a disability consistent with standards required by the federal Social Security Administration (SSA). DDD offices are located in Albany, Endicott, Buffalo and New York City. The Division operates under requirements set forth by both SSA and New York State. Compliance with SSA rules and regulations is required to ensure proper adjudication of claims for disability benefits under Title II and Title XVI of the Social Security Act. The Director of Operations (West) will have responsibility for over 400 employees or 45% of DDD's staff to ensure the efficient operations of the Buffalo and Endicott centers. This will include management and supervision of staffing and case processing to ensure overall compliance with the federal Social Security Administration's (SSA) regulations. Continual oversight of staff development that focuses on efforts to increase employee morale and oversee case processing that results in quantity, quality, and timely determinations, is required. The Director of Operations (West) will serve as a key leader over both centers and will ensure that program performance measures are met, with employee morale and satisfaction considered as key priorities. The incumbent will implement safeguards against any vulnerabilities that could threaten DDD's authority to operate in these specific regions of New York State. The incumbent will also manage and maintain oversight of the key administrative functions related to resource allocation and use. Duties include but are not limited to: Under the direction of the Deputy Commissioner and working through Disability Determinations Program Managers and their respective teams, exert final responsibility for all aspects of case processing in the region. Ensure procedures are in place and business process activities support adequate control and tracking of all cases, appropriate acquisition of pertinent data (medical and vocational), and appropriate ordering practices for consultative examinations that are both fiscally and programmatically sound in the region. Ensure that statewide practices result in timely and appropriate determinations with programmatically compliant due process provisions. Direct the provisioning of statewide and regional resources to ensure that assistance requests received from other states, the office of Hearing and Appeals, and other Federal components are properly accommodated. Disseminate all relevant information to the regional processing centers to effectively conduct ongoing daily operations timely and accurately. Oversee the implementation of new or modified case processing procedures and policies developed by DDD central administration, region, or the Federal government. Participate in development of long term and short-term range goals and objectives to fulfill Social Security Administration (SSA) requirements and DDD's mission in that region. Provide input into all new or modified proposed legislation that has a potential impact on the disability program and operation of processing centers. Develop, maintain, and monitor reports on production, case statistics and quality for the region. Assure that procedures for case quality and quantity are followed and that standards are met. Provide regularly issued status reports on all activities of the processing centers to central administration. Develop, enhance, and maintain inter-relationships with Federal, State, county, and civil agencies whose clientele may be involved in the disability process. Assist medical relations staff to identify medical staff resource needs and consultative examination provider requirements for the region. Direct monitoring of CE providers to insure adequacy and timeliness of CE reports. Maintain strong and cooperative relationships with the medical community. Stay apprised of changes to federal budgeting provisions by case type as the federal fiscal year progresses. Ensure that resource provisioning is adequate across all Processing Centers to meet budgeted expectations. Monitor statewide receipt and closure patterns against budgeted expectations and direct corrective actions to resolve identified processing impediments and anomalies. Direct ongoing studies and reviews of procedures and methodologies to identify weaknesses and develop improvements. Ensure that staffing and supervision are at sufficient levels for accurate and timely case processing in the region. Interface as necessary with individuals from OTDA, other state & federal agencies. Identify and discuss operations training needs with the Directors of Planning. Compliance Director and Development and Program Integrity to ensure adequate development and presentation of training. Work with DDD's systems unit and database team to ensure user processing software keeps pace with changes to program requirements and expectations, including changes to SSA's electronic business process and SSA's productivity goals. Work directly with the Program Managers and their local teams in the region to ascertain data management needs and guide the Division's database team in establishing strategies for developing and promulgating updated reports to support the management of any business process changes. Provide guidance to Program Managers in the use of the Division's electronic reporting tools and available database information including any updated dashboard tools. Work collaboratively with Director of Operations (East), Planning and Development, Director of Compliance, Director of Program Integrity and others, providing information about processing and applications and other resources needs to address provisioning, infrastructure, and resource planning. Working for New York State: As a New York State employee, you are afforded great fringe benefits totaling in excess of 60% of your salary. Our comprehensive package includes: Health care coverage with provisions for hospitalization, medical/surgical coverage, prescription drug benefits, dental, and vision; Generous vacation, personal, and sick leave benefits; Up to thirteen paid holidays per calendar year; Pre-Tax Health Care; Voluntary enrollment in deferred compensation plans; Access to financial assistance for further career-related study; Membership in the New York State Retirement System; Paid Parental Leave; Employee Assistance Program (EAP). Conditions of Employment: A full-time appointment will be made. This position is in the Exempt jurisdictional classification. The selected candidate will be expected to travel within New York State, primarily between the locations of Buffalo and Endicott. Periodic travel outside of New York State may be required. A background check and fingerprinting of the selected candidate will be required. In addition, all hires or transfers to OTDA's Division of Disability Determinations must submit to separate mandatory fingerprinting and an associated FBI background investigation by the Social Security Administration under Homeland Security Presidential Directive-12. Not all prior arrests and/or convictions will prohibit appointment. Information is considered on a case-by-case basis. Remarks: Candidates should reference posting when submitting your application. If submitting electronically, please reference posting as part of your subject line. If you are interested in applying to this position, please visit how to apply for applicant instructions. NYS OTDA seeks to promote a diverse workforce that is a representation of the various cultures, voices, backgrounds, ideas, and talents of the citizens and communities that we serve. In alignment with New York State's Executive Orders 187 and 31, OTDA is committed to advancing diversity, equity, inclusion, and accessibility by fostering an inclusive workplace.

Overview Provides social work services to patients and families within assigned areas in order to meet identified psychosocial needs, as well as to enhance problem-solving and coping capacities and to facilitate timely discharge by arranging post-discharge services. The social worker assists with new Senior Nursing Facility (SNF) placement, addresses acute social determinants and works collaboratively with all other members of the healthcare team, ensuring clear communication and care planning to all patients. Qualifications Education Level Field of Study Master's Degree Social Work Licenses/Certifications Licensed Clinical Social Worker (LCSW) - Illinois Department of Financial and Professional Regulation (IDFPR) Or Licensed Social Worker (LSW) - Illinois Department of Financial and Professional Regulation (IDFPR) Attend and satisfactorily complete all required continuing education regarding the care of acute stroke patients. Specialized Knowledge and Skills Requirements Ability to coordinate multiple projects concurrently and establish priorities. Possesses strong planning and organizational skills. Self-motivated. Requires flexibility in hours and job duties. Ability to work effectively with diverse individuals and groups. Responsibilities Essential Functions Investigates cases admitted with 'no insurance' or 'self-pay' to identify whether insurance coverage does exist, and if the need for financial assistance is warranted. Evaluates patients for abuse/neglect and makes appropriate referrals. Involves patient and family in case planning decisions. Keeps the director/manager informed of problematic cases, especially those involving legal or risk management issues. Provides assistance and advocacy to patients in obtaining financial resources and government entitlements. Provides social work intervention to patient/families. Provides support and planning in cases of death, adoption, and fetal demise. Responds to referrals from healthcare team members to identify available facilities and services for case specific needs during and post-hospitalization. Helps identify Health Care Surrogate in accordance with the Health Care Surrogacy Act when appropriate. Department Specific Job Function Assess patients who are uninsured/underinsured for IL Medicaid eligibility and/or Carle Financial Assistance Program eligibility. If so, provide direction or assistance with completing the application(s). Complete PASRR assessments to assist in the facilitation of discharging to extended care facilities. Complete mandated reports of suspected abuse and/or neglect of minors, disabled adults, and seniors. Cooperate and collaborate with the investigating bodies for safe plans. Find, and if possible, arrange transportation for patients to get to and from their medical appointments and/or home from the Emergency Department/Hospital. Educate about and connect patients with community resources to help meet their needs, e.g. non skilled help at home, meals/food, housing resources, charity assistance programs, support groups, etc. Provide empathic listening and emotional support to patients either in person or over the phone. About Us Find it here. Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health. Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. For more information: . Compensation and Benefits The compensation range for this position is $32.21per hour - $55.4per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.