Description: Title - Field Controls Engineer Reports to - Field Service Manager Date Written/Revised -5/2023 Direct Reports - N/A Status -Exempt Objectives of this Role Provide professional equipment commissioning, troubleshooting, analysis, site acceptance and customer support services for a complete range of ESS Technologies products. Commission equipment at customer's facility as required. Provide customer remote support for troubleshooting, analysis, and solving complex inquiries from customers. Deepen the understanding of products, customers, goals, organization, and business strategies, evaluating systems and processes, and identifying improvement needs. Design, develop and implement equipment control systems and subsystems for multiple simultaneous projects following established design standards and practices. Requirements: Duties and Responsibilities Incorporate standard control designs and ancillary subsystems to efficiently design and manufacture in a manner that meets project requirements and facilitates safe, productive startup, operation, maintenance and troubleshooting of equipment using established design standards. Commission equipment, including final acceptance, prior to shipment. Commission equipment at customer's facility as required. Provide satisfactory field support which will includes travel to customer locations up to 80% to ensure satisfactory operation of machines, production support, and training. Meet ESS Technologies quality standards while maintaining working knowledge of relevant technologies and best practices. Provide direction to electrical, assembly, and service as required for execution of designs. Develop and implement processes that improve manufacturing production and deliver quality outputs. Meet project Quality Plan requirements and project schedules for controls. Attend all department and process driven meetings. Contribute as a member of a team of design professionals to achieve project, department, and company goals. Creating or modifying existing simulations for modifications to existing ESS Technologies equipment. Build professional skill through continued training, education, and networking events. Perform other related duties as assigned by management. Skills and Qualifications BS in Engineering, Associates degree in applied technology, completed mechanical/electrical apprenticeship, or equivalent experience. 5+ years of experience in a field service capacity or 1+ years of experience in a design-build manufacturing environment as a controls engineer. Must maintain a valid enhanced driver's license and/or passport for travel. Experience applying PLC-based programming languages to control and monitor industrial machinery and/or industrial processes. Allen-Bradley Studio/ RSLogix5000, FactoryTalk View Studio experience strongly preferred. Fanuc experience strongly preferred. Project management experience preferred. Advanced training/education in engineering, leadership and project management preferred. Excellent communication and organizational skills, with attention to detail. Strong sense of personal accountability regarding meeting deadlines. Microsoft technology and relevant design and life cycle management software. Physical/Mental Standards Ability to operate computer. Manual dexterity sufficient for constant use of a keyboard, mouse, and telephone. Speech and hearing sufficient for regular communications. Vision sufficient for use of a computer monitor and transaction documents. Ability to sit for long periods of time. Ability to perform climbing, stooping, crouching, walking, grasping, talking, hearing and repetitive motions. Executing up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects. Close mental and visual requirements needed to perform work dealing primarily with Engineering, management, and manufacturing. Ability to plan, schedule, train, check and evaluate work. Ability to troubleshoot (electrical/ programs/machine). Work Environment While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal. Conclusion All employees are responsible for product quality and are required to understand and follow quality system procedures. All employees have the responsibility, organizational freedom, and authority to initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality system. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. About Pacteon ESS Technologies, Inc. is part of the Pacteon group which also includes Schneider Packaging Equipment Co., Inc. and Phoenix Wrappers. Pacteon Group's purpose is to automate the supply of life's products. We believe and live our Core Values, our iPact: Integrity - Trust makes everything more efficient, build trust through honesty and transparency Pride - Know that we will live the Pacteon Promise for our customers, selves, owners and communities Accountable - Say what we do and do what we say Customer Focus - We listen with purpose, respond with urgency and deliver with quality Teamwork - Together everyone accomplishes more Our Pacteon Promise is that "We make it right". As our customer's one source for end of line packaging solutions, everyone plays an important role to make that happen. For more information on Pacteon, please visit PI47c78832a9d1-9726
09/12/2025
Full time
Description: Title - Field Controls Engineer Reports to - Field Service Manager Date Written/Revised -5/2023 Direct Reports - N/A Status -Exempt Objectives of this Role Provide professional equipment commissioning, troubleshooting, analysis, site acceptance and customer support services for a complete range of ESS Technologies products. Commission equipment at customer's facility as required. Provide customer remote support for troubleshooting, analysis, and solving complex inquiries from customers. Deepen the understanding of products, customers, goals, organization, and business strategies, evaluating systems and processes, and identifying improvement needs. Design, develop and implement equipment control systems and subsystems for multiple simultaneous projects following established design standards and practices. Requirements: Duties and Responsibilities Incorporate standard control designs and ancillary subsystems to efficiently design and manufacture in a manner that meets project requirements and facilitates safe, productive startup, operation, maintenance and troubleshooting of equipment using established design standards. Commission equipment, including final acceptance, prior to shipment. Commission equipment at customer's facility as required. Provide satisfactory field support which will includes travel to customer locations up to 80% to ensure satisfactory operation of machines, production support, and training. Meet ESS Technologies quality standards while maintaining working knowledge of relevant technologies and best practices. Provide direction to electrical, assembly, and service as required for execution of designs. Develop and implement processes that improve manufacturing production and deliver quality outputs. Meet project Quality Plan requirements and project schedules for controls. Attend all department and process driven meetings. Contribute as a member of a team of design professionals to achieve project, department, and company goals. Creating or modifying existing simulations for modifications to existing ESS Technologies equipment. Build professional skill through continued training, education, and networking events. Perform other related duties as assigned by management. Skills and Qualifications BS in Engineering, Associates degree in applied technology, completed mechanical/electrical apprenticeship, or equivalent experience. 5+ years of experience in a field service capacity or 1+ years of experience in a design-build manufacturing environment as a controls engineer. Must maintain a valid enhanced driver's license and/or passport for travel. Experience applying PLC-based programming languages to control and monitor industrial machinery and/or industrial processes. Allen-Bradley Studio/ RSLogix5000, FactoryTalk View Studio experience strongly preferred. Fanuc experience strongly preferred. Project management experience preferred. Advanced training/education in engineering, leadership and project management preferred. Excellent communication and organizational skills, with attention to detail. Strong sense of personal accountability regarding meeting deadlines. Microsoft technology and relevant design and life cycle management software. Physical/Mental Standards Ability to operate computer. Manual dexterity sufficient for constant use of a keyboard, mouse, and telephone. Speech and hearing sufficient for regular communications. Vision sufficient for use of a computer monitor and transaction documents. Ability to sit for long periods of time. Ability to perform climbing, stooping, crouching, walking, grasping, talking, hearing and repetitive motions. Executing up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects. Close mental and visual requirements needed to perform work dealing primarily with Engineering, management, and manufacturing. Ability to plan, schedule, train, check and evaluate work. Ability to troubleshoot (electrical/ programs/machine). Work Environment While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal. Conclusion All employees are responsible for product quality and are required to understand and follow quality system procedures. All employees have the responsibility, organizational freedom, and authority to initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality system. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. About Pacteon ESS Technologies, Inc. is part of the Pacteon group which also includes Schneider Packaging Equipment Co., Inc. and Phoenix Wrappers. Pacteon Group's purpose is to automate the supply of life's products. We believe and live our Core Values, our iPact: Integrity - Trust makes everything more efficient, build trust through honesty and transparency Pride - Know that we will live the Pacteon Promise for our customers, selves, owners and communities Accountable - Say what we do and do what we say Customer Focus - We listen with purpose, respond with urgency and deliver with quality Teamwork - Together everyone accomplishes more Our Pacteon Promise is that "We make it right". As our customer's one source for end of line packaging solutions, everyone plays an important role to make that happen. For more information on Pacteon, please visit PI47c78832a9d1-9726
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
09/12/2025
Full time
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
Description: Stellar MLS was named a 2022, 2023, and 2024 Top Workplace by Orlando Sentinel! We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals! Benefits - We offer a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, volunteer days, and a 401K plan. This is a Hybrid role, must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). The office is located in Altamonte Springs, FL. These essential job responsibilities, requirements, and skills are not to be construed as a complete statement of all responsibilities, requirements, and skills. Support Center Technician will be required to perform other job related essential and non-essential responsibilities, requirements, and skills as required. What it is: The Support Center Technician, in collaboration with MLS customers and other Stellar Departments, ensures that our customers can accomplish their business needs using our leading software in real estate. With a focus on first contact resolutions, complete and accurate documentation, adherence to standard procedures, and troubleshooting, this role performs at a high level for customer service and satisfaction. Reporting to the Support Center Supervisor, this role requires resolving a high number of inquiries while still exhibiting exceptional quality of work. What you'll do: This is an hourly, non-exempt, full-time role. Your essential duties and responsibilities will consist of: Field incoming help requests from customers via telephone, e-mail, walk-ins and chat in a courteous and professional manner. Build rapport and elicit problem details from users. Thoroughly and timely document all pertinent user identification information, nature of problem or question. Thoroughly document the problem-solving process, including all successful and unsuccessful decisions made, and action taken, through to resolution Resourcefully use knowledgebase, FAQ's, email communication and various resources on the Internet to aid in problem resolution. Identify and learn appropriate software supported by the company. Test fixes to ensure problem has been adequately resolved. Prioritize and escalate problems (when required) to the appropriately experienced representative. Timely perform post-resolution follow-ups to requests Occasional over-time per job requirements Saturday hours are required. Active list Must record all hours worked. If overtime is ever worked (over 40 hours) advanced approval is required from the department manager Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function. Cross-training for other departmental functions is expected and required. Must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). Requirements: Who we need: To succeed in this role, the Support Center Technician will need a particular skill set. For this position, those include: Other Essential Skills Exceptional customer service skills Strong organizational skills that reflect ability to perform and prioritize multiple task seamlessly with excellent attention to detail Strong documentation skills and able to type 40+ WPM Excellent written, verbal communications, active listening, and inter-personal skills Good interpersonal skills, with a focus on rapport-building, and listening skills Ability to present ideas in user-friendly language and ability to apply diagnostic utilities to aid in troubleshooting Proven analytical, problem-solving and critical thinking abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment Ability to conduct research into a wide range of computing issues as required Ability to absorb and retain information quickly Experience working in a team-oriented, collaborative environment with ability to be extremely effective independently Sound judgement Maintain professionalism with vendors, customers, and staff at all times Team-player, with ability to be extremely effective independently Detail oriented and able to work in a fast paced, challenging environment and able to meet deadlines Support Center and real estate experience preferred Ability to be flexible with schedule is a plus 2. Essential Physical Skills Acceptable vision and hearing (with or without correction) Bending on occasion and lifting up to approximately 10 pounds occasionally Standing and walking approximately 2 or more hours a day Talking and sitting for long periods of time, approximately 8-10 hours a day Writing and/or typing for long periods of time, approximately 8-10 hours a day (Reasonable accommodations will be made for otherwise qualified individuals with a disability). 3. Education, Certifications, and Software Skills High School diploma, GED, or Associate's degree, or technical certificate in the field of information technology and/or 2 years' equivalent work experience Industry certifications (i.e. HDI Certified, CompTIA A+, CompTIA Network+, or other useful certifications) a plus Knowledge of Microsoft Windows operating systems, Mac OS, Microsoft Office. products, Outlook, Internet Explorer, multiple web browsers, mobile devices, software and hardware-based firewalls, various printers What you need to value: The Support Center Technician must embody these core competencies: Dealing with Challenges Demonstrates resilience and perseverance when faced with challenges. Drive for Results Demonstrates drive to meet goals. Information Seeking Asks relevant questions and actively listens in order to understand the situation. Informed Decision Making Contributes to decision-making process based on evidence rather than opinions. Customer Focus Demonstrates a mutual interest in customer's goals. At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed to a team culture of diversity and inclusion in our organization and understand the value of each person's contributions. We do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral, and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers. We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance. We are an Equal Opportunity Employer/Drug Free Workplace E-Verify Participant PI0f6b3e8fcdf4-4404
09/12/2025
Full time
Description: Stellar MLS was named a 2022, 2023, and 2024 Top Workplace by Orlando Sentinel! We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals! Benefits - We offer a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, volunteer days, and a 401K plan. This is a Hybrid role, must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). The office is located in Altamonte Springs, FL. These essential job responsibilities, requirements, and skills are not to be construed as a complete statement of all responsibilities, requirements, and skills. Support Center Technician will be required to perform other job related essential and non-essential responsibilities, requirements, and skills as required. What it is: The Support Center Technician, in collaboration with MLS customers and other Stellar Departments, ensures that our customers can accomplish their business needs using our leading software in real estate. With a focus on first contact resolutions, complete and accurate documentation, adherence to standard procedures, and troubleshooting, this role performs at a high level for customer service and satisfaction. Reporting to the Support Center Supervisor, this role requires resolving a high number of inquiries while still exhibiting exceptional quality of work. What you'll do: This is an hourly, non-exempt, full-time role. Your essential duties and responsibilities will consist of: Field incoming help requests from customers via telephone, e-mail, walk-ins and chat in a courteous and professional manner. Build rapport and elicit problem details from users. Thoroughly and timely document all pertinent user identification information, nature of problem or question. Thoroughly document the problem-solving process, including all successful and unsuccessful decisions made, and action taken, through to resolution Resourcefully use knowledgebase, FAQ's, email communication and various resources on the Internet to aid in problem resolution. Identify and learn appropriate software supported by the company. Test fixes to ensure problem has been adequately resolved. Prioritize and escalate problems (when required) to the appropriately experienced representative. Timely perform post-resolution follow-ups to requests Occasional over-time per job requirements Saturday hours are required. Active list Must record all hours worked. If overtime is ever worked (over 40 hours) advanced approval is required from the department manager Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function. Cross-training for other departmental functions is expected and required. Must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). Requirements: Who we need: To succeed in this role, the Support Center Technician will need a particular skill set. For this position, those include: Other Essential Skills Exceptional customer service skills Strong organizational skills that reflect ability to perform and prioritize multiple task seamlessly with excellent attention to detail Strong documentation skills and able to type 40+ WPM Excellent written, verbal communications, active listening, and inter-personal skills Good interpersonal skills, with a focus on rapport-building, and listening skills Ability to present ideas in user-friendly language and ability to apply diagnostic utilities to aid in troubleshooting Proven analytical, problem-solving and critical thinking abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment Ability to conduct research into a wide range of computing issues as required Ability to absorb and retain information quickly Experience working in a team-oriented, collaborative environment with ability to be extremely effective independently Sound judgement Maintain professionalism with vendors, customers, and staff at all times Team-player, with ability to be extremely effective independently Detail oriented and able to work in a fast paced, challenging environment and able to meet deadlines Support Center and real estate experience preferred Ability to be flexible with schedule is a plus 2. Essential Physical Skills Acceptable vision and hearing (with or without correction) Bending on occasion and lifting up to approximately 10 pounds occasionally Standing and walking approximately 2 or more hours a day Talking and sitting for long periods of time, approximately 8-10 hours a day Writing and/or typing for long periods of time, approximately 8-10 hours a day (Reasonable accommodations will be made for otherwise qualified individuals with a disability). 3. Education, Certifications, and Software Skills High School diploma, GED, or Associate's degree, or technical certificate in the field of information technology and/or 2 years' equivalent work experience Industry certifications (i.e. HDI Certified, CompTIA A+, CompTIA Network+, or other useful certifications) a plus Knowledge of Microsoft Windows operating systems, Mac OS, Microsoft Office. products, Outlook, Internet Explorer, multiple web browsers, mobile devices, software and hardware-based firewalls, various printers What you need to value: The Support Center Technician must embody these core competencies: Dealing with Challenges Demonstrates resilience and perseverance when faced with challenges. Drive for Results Demonstrates drive to meet goals. Information Seeking Asks relevant questions and actively listens in order to understand the situation. Informed Decision Making Contributes to decision-making process based on evidence rather than opinions. Customer Focus Demonstrates a mutual interest in customer's goals. At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed to a team culture of diversity and inclusion in our organization and understand the value of each person's contributions. We do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral, and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers. We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance. We are an Equal Opportunity Employer/Drug Free Workplace E-Verify Participant PI0f6b3e8fcdf4-4404
Description: Stellar MLS was named a 2022, 2023, and 2024 Top Workplace by Orlando Sentinel! We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals! Benefits - We offer a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, volunteer days, and a 401K plan. This is a Hybrid role, must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). The office is located in Altamonte Springs, FL. These essential job responsibilities, requirements, and skills are not to be construed as a complete statement of all responsibilities, requirements, and skills. Support Center Technician will be required to perform other job related essential and non-essential responsibilities, requirements, and skills as required. What it is: The Support Center Technician, in collaboration with MLS customers and other Stellar Departments, ensures that our customers can accomplish their business needs using our leading software in real estate. With a focus on first contact resolutions, complete and accurate documentation, adherence to standard procedures, and troubleshooting, this role performs at a high level for customer service and satisfaction. Reporting to the Support Center Supervisor, this role requires resolving a high number of inquiries while still exhibiting exceptional quality of work. What you'll do: This is an hourly, non-exempt, full-time role. Your essential duties and responsibilities will consist of: Field incoming help requests from customers via telephone, e-mail, walk-ins and chat in a courteous and professional manner. Build rapport and elicit problem details from users. Thoroughly and timely document all pertinent user identification information, nature of problem or question. Thoroughly document the problem-solving process, including all successful and unsuccessful decisions made, and action taken, through to resolution Resourcefully use knowledgebase, FAQ's, email communication and various resources on the Internet to aid in problem resolution. Identify and learn appropriate software supported by the company. Test fixes to ensure problem has been adequately resolved. Prioritize and escalate problems (when required) to the appropriately experienced representative. Timely perform post-resolution follow-ups to requests Occasional over-time per job requirements Saturday hours are required. Active list Must record all hours worked. If overtime is ever worked (over 40 hours) advanced approval is required from the department manager Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function. Cross-training for other departmental functions is expected and required. Must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). Requirements: Who we need: To succeed in this role, the Support Center Technician will need a particular skill set. For this position, those include: Other Essential Skills Exceptional customer service skills Strong organizational skills that reflect ability to perform and prioritize multiple task seamlessly with excellent attention to detail Strong documentation skills and able to type 40+ WPM Excellent written, verbal communications, active listening, and inter-personal skills Good interpersonal skills, with a focus on rapport-building, and listening skills Ability to present ideas in user-friendly language and ability to apply diagnostic utilities to aid in troubleshooting Proven analytical, problem-solving and critical thinking abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment Ability to conduct research into a wide range of computing issues as required Ability to absorb and retain information quickly Experience working in a team-oriented, collaborative environment with ability to be extremely effective independently Sound judgement Maintain professionalism with vendors, customers, and staff at all times Team-player, with ability to be extremely effective independently Detail oriented and able to work in a fast paced, challenging environment and able to meet deadlines Support Center and real estate experience preferred Ability to be flexible with schedule is a plus 2. Essential Physical Skills Acceptable vision and hearing (with or without correction) Bending on occasion and lifting up to approximately 10 pounds occasionally Standing and walking approximately 2 or more hours a day Talking and sitting for long periods of time, approximately 8-10 hours a day Writing and/or typing for long periods of time, approximately 8-10 hours a day (Reasonable accommodations will be made for otherwise qualified individuals with a disability). 3. Education, Certifications, and Software Skills High School diploma, GED, or Associate's degree, or technical certificate in the field of information technology and/or 2 years' equivalent work experience Industry certifications (i.e. HDI Certified, CompTIA A+, CompTIA Network+, or other useful certifications) a plus Knowledge of Microsoft Windows operating systems, Mac OS, Microsoft Office. products, Outlook, Internet Explorer, multiple web browsers, mobile devices, software and hardware-based firewalls, various printers What you need to value: The Support Center Technician must embody these core competencies: Dealing with Challenges Demonstrates resilience and perseverance when faced with challenges. Drive for Results Demonstrates drive to meet goals. Information Seeking Asks relevant questions and actively listens in order to understand the situation. Informed Decision Making Contributes to decision-making process based on evidence rather than opinions. Customer Focus Demonstrates a mutual interest in customer's goals. At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed to a team culture of diversity and inclusion in our organization and understand the value of each person's contributions. We do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral, and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers. We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance. We are an Equal Opportunity Employer/Drug Free Workplace E-Verify Participant PI0f6b3e8fcdf4-4404
09/12/2025
Full time
Description: Stellar MLS was named a 2022, 2023, and 2024 Top Workplace by Orlando Sentinel! We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals! Benefits - We offer a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, volunteer days, and a 401K plan. This is a Hybrid role, must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). The office is located in Altamonte Springs, FL. These essential job responsibilities, requirements, and skills are not to be construed as a complete statement of all responsibilities, requirements, and skills. Support Center Technician will be required to perform other job related essential and non-essential responsibilities, requirements, and skills as required. What it is: The Support Center Technician, in collaboration with MLS customers and other Stellar Departments, ensures that our customers can accomplish their business needs using our leading software in real estate. With a focus on first contact resolutions, complete and accurate documentation, adherence to standard procedures, and troubleshooting, this role performs at a high level for customer service and satisfaction. Reporting to the Support Center Supervisor, this role requires resolving a high number of inquiries while still exhibiting exceptional quality of work. What you'll do: This is an hourly, non-exempt, full-time role. Your essential duties and responsibilities will consist of: Field incoming help requests from customers via telephone, e-mail, walk-ins and chat in a courteous and professional manner. Build rapport and elicit problem details from users. Thoroughly and timely document all pertinent user identification information, nature of problem or question. Thoroughly document the problem-solving process, including all successful and unsuccessful decisions made, and action taken, through to resolution Resourcefully use knowledgebase, FAQ's, email communication and various resources on the Internet to aid in problem resolution. Identify and learn appropriate software supported by the company. Test fixes to ensure problem has been adequately resolved. Prioritize and escalate problems (when required) to the appropriately experienced representative. Timely perform post-resolution follow-ups to requests Occasional over-time per job requirements Saturday hours are required. Active list Must record all hours worked. If overtime is ever worked (over 40 hours) advanced approval is required from the department manager Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function. Cross-training for other departmental functions is expected and required. Must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). Requirements: Who we need: To succeed in this role, the Support Center Technician will need a particular skill set. For this position, those include: Other Essential Skills Exceptional customer service skills Strong organizational skills that reflect ability to perform and prioritize multiple task seamlessly with excellent attention to detail Strong documentation skills and able to type 40+ WPM Excellent written, verbal communications, active listening, and inter-personal skills Good interpersonal skills, with a focus on rapport-building, and listening skills Ability to present ideas in user-friendly language and ability to apply diagnostic utilities to aid in troubleshooting Proven analytical, problem-solving and critical thinking abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment Ability to conduct research into a wide range of computing issues as required Ability to absorb and retain information quickly Experience working in a team-oriented, collaborative environment with ability to be extremely effective independently Sound judgement Maintain professionalism with vendors, customers, and staff at all times Team-player, with ability to be extremely effective independently Detail oriented and able to work in a fast paced, challenging environment and able to meet deadlines Support Center and real estate experience preferred Ability to be flexible with schedule is a plus 2. Essential Physical Skills Acceptable vision and hearing (with or without correction) Bending on occasion and lifting up to approximately 10 pounds occasionally Standing and walking approximately 2 or more hours a day Talking and sitting for long periods of time, approximately 8-10 hours a day Writing and/or typing for long periods of time, approximately 8-10 hours a day (Reasonable accommodations will be made for otherwise qualified individuals with a disability). 3. Education, Certifications, and Software Skills High School diploma, GED, or Associate's degree, or technical certificate in the field of information technology and/or 2 years' equivalent work experience Industry certifications (i.e. HDI Certified, CompTIA A+, CompTIA Network+, or other useful certifications) a plus Knowledge of Microsoft Windows operating systems, Mac OS, Microsoft Office. products, Outlook, Internet Explorer, multiple web browsers, mobile devices, software and hardware-based firewalls, various printers What you need to value: The Support Center Technician must embody these core competencies: Dealing with Challenges Demonstrates resilience and perseverance when faced with challenges. Drive for Results Demonstrates drive to meet goals. Information Seeking Asks relevant questions and actively listens in order to understand the situation. Informed Decision Making Contributes to decision-making process based on evidence rather than opinions. Customer Focus Demonstrates a mutual interest in customer's goals. At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed to a team culture of diversity and inclusion in our organization and understand the value of each person's contributions. We do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral, and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers. We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance. We are an Equal Opportunity Employer/Drug Free Workplace E-Verify Participant PI0f6b3e8fcdf4-4404
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/12/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Description: Stellar MLS was named a 2022, 2023, and 2024 Top Workplace by Orlando Sentinel! We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals! Benefits - We offer a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, volunteer days, and a 401K plan. This is a Hybrid role, must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). The office is located in Altamonte Springs, FL. These essential job responsibilities, requirements, and skills are not to be construed as a complete statement of all responsibilities, requirements, and skills. Support Center Technician will be required to perform other job related essential and non-essential responsibilities, requirements, and skills as required. What it is: The Support Center Technician, in collaboration with MLS customers and other Stellar Departments, ensures that our customers can accomplish their business needs using our leading software in real estate. With a focus on first contact resolutions, complete and accurate documentation, adherence to standard procedures, and troubleshooting, this role performs at a high level for customer service and satisfaction. Reporting to the Support Center Supervisor, this role requires resolving a high number of inquiries while still exhibiting exceptional quality of work. What you'll do: This is an hourly, non-exempt, full-time role. Your essential duties and responsibilities will consist of: Field incoming help requests from customers via telephone, e-mail, walk-ins and chat in a courteous and professional manner. Build rapport and elicit problem details from users. Thoroughly and timely document all pertinent user identification information, nature of problem or question. Thoroughly document the problem-solving process, including all successful and unsuccessful decisions made, and action taken, through to resolution Resourcefully use knowledgebase, FAQ's, email communication and various resources on the Internet to aid in problem resolution. Identify and learn appropriate software supported by the company. Test fixes to ensure problem has been adequately resolved. Prioritize and escalate problems (when required) to the appropriately experienced representative. Timely perform post-resolution follow-ups to requests Occasional over-time per job requirements Saturday hours are required. Active list Must record all hours worked. If overtime is ever worked (over 40 hours) advanced approval is required from the department manager Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function. Cross-training for other departmental functions is expected and required. Must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). Requirements: Who we need: To succeed in this role, the Support Center Technician will need a particular skill set. For this position, those include: Other Essential Skills Exceptional customer service skills Strong organizational skills that reflect ability to perform and prioritize multiple task seamlessly with excellent attention to detail Strong documentation skills and able to type 40+ WPM Excellent written, verbal communications, active listening, and inter-personal skills Good interpersonal skills, with a focus on rapport-building, and listening skills Ability to present ideas in user-friendly language and ability to apply diagnostic utilities to aid in troubleshooting Proven analytical, problem-solving and critical thinking abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment Ability to conduct research into a wide range of computing issues as required Ability to absorb and retain information quickly Experience working in a team-oriented, collaborative environment with ability to be extremely effective independently Sound judgement Maintain professionalism with vendors, customers, and staff at all times Team-player, with ability to be extremely effective independently Detail oriented and able to work in a fast paced, challenging environment and able to meet deadlines Support Center and real estate experience preferred Ability to be flexible with schedule is a plus 2. Essential Physical Skills Acceptable vision and hearing (with or without correction) Bending on occasion and lifting up to approximately 10 pounds occasionally Standing and walking approximately 2 or more hours a day Talking and sitting for long periods of time, approximately 8-10 hours a day Writing and/or typing for long periods of time, approximately 8-10 hours a day (Reasonable accommodations will be made for otherwise qualified individuals with a disability). 3. Education, Certifications, and Software Skills High School diploma, GED, or Associate's degree, or technical certificate in the field of information technology and/or 2 years' equivalent work experience Industry certifications (i.e. HDI Certified, CompTIA A+, CompTIA Network+, or other useful certifications) a plus Knowledge of Microsoft Windows operating systems, Mac OS, Microsoft Office. products, Outlook, Internet Explorer, multiple web browsers, mobile devices, software and hardware-based firewalls, various printers What you need to value: The Support Center Technician must embody these core competencies: Dealing with Challenges Demonstrates resilience and perseverance when faced with challenges. Drive for Results Demonstrates drive to meet goals. Information Seeking Asks relevant questions and actively listens in order to understand the situation. Informed Decision Making Contributes to decision-making process based on evidence rather than opinions. Customer Focus Demonstrates a mutual interest in customer's goals. At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed to a team culture of diversity and inclusion in our organization and understand the value of each person's contributions. We do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral, and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers. We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance. We are an Equal Opportunity Employer/Drug Free Workplace E-Verify Participant PI0f6b3e8fcdf4-4404
09/12/2025
Full time
Description: Stellar MLS was named a 2022, 2023, and 2024 Top Workplace by Orlando Sentinel! We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals! Benefits - We offer a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, volunteer days, and a 401K plan. This is a Hybrid role, must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). The office is located in Altamonte Springs, FL. These essential job responsibilities, requirements, and skills are not to be construed as a complete statement of all responsibilities, requirements, and skills. Support Center Technician will be required to perform other job related essential and non-essential responsibilities, requirements, and skills as required. What it is: The Support Center Technician, in collaboration with MLS customers and other Stellar Departments, ensures that our customers can accomplish their business needs using our leading software in real estate. With a focus on first contact resolutions, complete and accurate documentation, adherence to standard procedures, and troubleshooting, this role performs at a high level for customer service and satisfaction. Reporting to the Support Center Supervisor, this role requires resolving a high number of inquiries while still exhibiting exceptional quality of work. What you'll do: This is an hourly, non-exempt, full-time role. Your essential duties and responsibilities will consist of: Field incoming help requests from customers via telephone, e-mail, walk-ins and chat in a courteous and professional manner. Build rapport and elicit problem details from users. Thoroughly and timely document all pertinent user identification information, nature of problem or question. Thoroughly document the problem-solving process, including all successful and unsuccessful decisions made, and action taken, through to resolution Resourcefully use knowledgebase, FAQ's, email communication and various resources on the Internet to aid in problem resolution. Identify and learn appropriate software supported by the company. Test fixes to ensure problem has been adequately resolved. Prioritize and escalate problems (when required) to the appropriately experienced representative. Timely perform post-resolution follow-ups to requests Occasional over-time per job requirements Saturday hours are required. Active list Must record all hours worked. If overtime is ever worked (over 40 hours) advanced approval is required from the department manager Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function. Cross-training for other departmental functions is expected and required. Must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). Requirements: Who we need: To succeed in this role, the Support Center Technician will need a particular skill set. For this position, those include: Other Essential Skills Exceptional customer service skills Strong organizational skills that reflect ability to perform and prioritize multiple task seamlessly with excellent attention to detail Strong documentation skills and able to type 40+ WPM Excellent written, verbal communications, active listening, and inter-personal skills Good interpersonal skills, with a focus on rapport-building, and listening skills Ability to present ideas in user-friendly language and ability to apply diagnostic utilities to aid in troubleshooting Proven analytical, problem-solving and critical thinking abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment Ability to conduct research into a wide range of computing issues as required Ability to absorb and retain information quickly Experience working in a team-oriented, collaborative environment with ability to be extremely effective independently Sound judgement Maintain professionalism with vendors, customers, and staff at all times Team-player, with ability to be extremely effective independently Detail oriented and able to work in a fast paced, challenging environment and able to meet deadlines Support Center and real estate experience preferred Ability to be flexible with schedule is a plus 2. Essential Physical Skills Acceptable vision and hearing (with or without correction) Bending on occasion and lifting up to approximately 10 pounds occasionally Standing and walking approximately 2 or more hours a day Talking and sitting for long periods of time, approximately 8-10 hours a day Writing and/or typing for long periods of time, approximately 8-10 hours a day (Reasonable accommodations will be made for otherwise qualified individuals with a disability). 3. Education, Certifications, and Software Skills High School diploma, GED, or Associate's degree, or technical certificate in the field of information technology and/or 2 years' equivalent work experience Industry certifications (i.e. HDI Certified, CompTIA A+, CompTIA Network+, or other useful certifications) a plus Knowledge of Microsoft Windows operating systems, Mac OS, Microsoft Office. products, Outlook, Internet Explorer, multiple web browsers, mobile devices, software and hardware-based firewalls, various printers What you need to value: The Support Center Technician must embody these core competencies: Dealing with Challenges Demonstrates resilience and perseverance when faced with challenges. Drive for Results Demonstrates drive to meet goals. Information Seeking Asks relevant questions and actively listens in order to understand the situation. Informed Decision Making Contributes to decision-making process based on evidence rather than opinions. Customer Focus Demonstrates a mutual interest in customer's goals. At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed to a team culture of diversity and inclusion in our organization and understand the value of each person's contributions. We do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral, and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers. We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance. We are an Equal Opportunity Employer/Drug Free Workplace E-Verify Participant PI0f6b3e8fcdf4-4404
North Alabama Medical Center
Saint Joseph, Tennessee
Charge Registered Nurse (RN), Medical Surgical -Nights Job Type: Nights 7p-7a Where We Are: Florence, Alabama is situated in Northwestern Alabama, where the Tennessee River Flows through the scenic Shoals. On your days off spend some time fishing andboating on Wilson Lake. Come tour the historical sites, visit Key Cave National Wildlife Refuge, or take a relaxing lake cruise on Wheeler Lake. What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts Competitive paid time off Tuition reimbursement, loan assistance, and 401(k) matching Professional development and growth opportunities Department/Unit Summary Surgical Services at North Alabama Medical Center consists of 15 surgical suites, 6 Endoscopy Rooms, 6 private Pre-Admission Testing rooms, and 30 same day surgery rooms. Our surgical team consists of specially trained surgeons, anesthesiologists, nurses, surgical technologists, certified nurse anesthetists and other highly trained professionals. We strive to provide outstanding and compassionate care and service from pre-op to discharge. Your experience matters At North Alabama Medical Center, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. As a registered nurse (RN) joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve. Connect with our RN recruiting specialist Not ready to complete an application, or have questions? Please contact Savannah Bennefield by texting or calling 256- . How you'll contribute You'll make an impact by utilizing your specialized plan-of-care intervention and serving as a patient-care innovator. You will shape exceptional patient journeys every day and leverage your skills and our cutting-edge technology to directly impact patient wellbeing. Qualifications and requirements Applicants should have a current state RN license. Additional requirements include: Basic Life Support certification is required within 30 days of hire. ACLS and PALS are required within six months of hire. Two-three year of experience preferred What you will do This position reports to the Director of Med/Surg and performs the following essential functions: Defines the mission for the department and shares the corporate vision with assigned staff. Directs operations and administration of the department under the general guidance of their Administrative Representative. Develops and directs assigned personnel in the performance of their duties and responsibilities. About our Health System North Alabama Medical Center is a 263 bed hospital located in Florence, Alabama, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. EEOC Statement "North Alabama Medical Center is an Equal Opportunity Employer. North Alabama Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
09/12/2025
Full time
Charge Registered Nurse (RN), Medical Surgical -Nights Job Type: Nights 7p-7a Where We Are: Florence, Alabama is situated in Northwestern Alabama, where the Tennessee River Flows through the scenic Shoals. On your days off spend some time fishing andboating on Wilson Lake. Come tour the historical sites, visit Key Cave National Wildlife Refuge, or take a relaxing lake cruise on Wheeler Lake. What we offer Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers: Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts Competitive paid time off Tuition reimbursement, loan assistance, and 401(k) matching Professional development and growth opportunities Department/Unit Summary Surgical Services at North Alabama Medical Center consists of 15 surgical suites, 6 Endoscopy Rooms, 6 private Pre-Admission Testing rooms, and 30 same day surgery rooms. Our surgical team consists of specially trained surgeons, anesthesiologists, nurses, surgical technologists, certified nurse anesthetists and other highly trained professionals. We strive to provide outstanding and compassionate care and service from pre-op to discharge. Your experience matters At North Alabama Medical Center, we are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. Here, you're not just valued as an employee, but as a person. As a registered nurse (RN) joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve. Connect with our RN recruiting specialist Not ready to complete an application, or have questions? Please contact Savannah Bennefield by texting or calling 256- . How you'll contribute You'll make an impact by utilizing your specialized plan-of-care intervention and serving as a patient-care innovator. You will shape exceptional patient journeys every day and leverage your skills and our cutting-edge technology to directly impact patient wellbeing. Qualifications and requirements Applicants should have a current state RN license. Additional requirements include: Basic Life Support certification is required within 30 days of hire. ACLS and PALS are required within six months of hire. Two-three year of experience preferred What you will do This position reports to the Director of Med/Surg and performs the following essential functions: Defines the mission for the department and shares the corporate vision with assigned staff. Directs operations and administration of the department under the general guidance of their Administrative Representative. Develops and directs assigned personnel in the performance of their duties and responsibilities. About our Health System North Alabama Medical Center is a 263 bed hospital located in Florence, Alabama, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. EEOC Statement "North Alabama Medical Center is an Equal Opportunity Employer. North Alabama Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/12/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
University of California Agriculture and Natural Resources
Irvine, California
Principal Agricultural Technician - Irvine, CA, Job ID 73834 University of California Agriculture and Natural Resources Job Description South Coast Research and Extension Center was established by the University in 1956 as a representative site for agricultural and horticultural research in California's south coastal plain-temperate climatic zone. Located on 200 acres of deep, moderately sloped, alluvial fan soil, the Center and its mild winter climate are conducive to farming a wide range of crops including subtropicals as well as ornamentals for the urban landscape. South Coast REC serves as a regional field laboratory for UC scientists to conduct agricultural and natural resources management research and extend research-based information to a wide spectrum of audiences. The Center provides land, irrigation water, labor, equipment, and other facilities, and it serves as a repository for germplasm collections of many subtropical plants. From 1918 to the Present a unique partnership between the University of California, the United States Department of Agriculture, and the County of Orange, Cooperative Extension was originally created to provide vital research-based information to growers and their families in this agriculturally rich community. Today, over 80 years later, Orange County has changed from a wide expanse of citrus groves and walnut trees to an industrial and residential megalopolis. However, while the economy and lifestyles throughout the South Coast region have changed, the need for education and training has not. With a direct link to the research base of the University of California, Cooperative Extension continues to meet the dynamic needs of Orange County. Position Summary: Under direction of the Principal Superintendent of Agriculture, manage all aspects of the production of agricultural row and orchard crops utilized for research and extension purposes. Act as a lead for seasonal labor and center staff activities; perform general farming tasks, pest control activities, calculations and calibrations; and operate a variety of agricultural equipment and associated implements. Order supplies including but not limited to fertilizers, pesticides, and irrigation parts. Provide support for regulatory pesticide activities and recordkeeping. This position is a career appointment that 100% fixed. Pay Scale: $25.77/hour to $30.79/hour Job Posting Close Date: This job is open until filled. The first application review date will be 11/11/2024. Key Responsibilities: 85% -Act as a lead for all agricultural production activities. -Coordinate with superintendent tasks such as irrigation, planting, and harvesting utilizing season labor and other center staff. -Install and maintain research plots in collaboration with superintendent and researcher. Convey researcher requests to superintendent. -Perform land preparation and cultural operations including but not limited to plowing, discing, sub-soiling, leveling, planting, harvesting, pruning, irrigating, mowing, and plant removal. -Determine soil and/or crop conditions. -Evaluate requests made by researchers to determine course of action and implement scheduled activity. -Collect soil, plant and water samples. Maintain records and logs. -Monitor plots for pest infestations and determine eradication methods, including but not limited to trapping, baiting and exclusion. -Ability to mix and apply chemical treatments, such as pesticides and fertilizers. -Knowledge of equipment calibration procedures. -Maintain supply inventory including fertilizers, pesticides, and irrigation parts. Provide written complete requests to supervisor for approval. -Perform safety training for seasonal labor and center staff, when necessary, for specific tasks in area of responsibility. -Select, set up, calibrate, and operate equipment including hand, power, and earth-moving equipment such as a backhoe and bulldozer. -Operate small and large wheel tractors and specialized farm equipment. -Monitor and perform routine inspections of farm equipment. Notify maintenance staff and superintendent of any maintenance and repair needs. If required, conduct minor repairs on large and small equipment following consultation with superintendent. 15% -Assist in maintain chemical inventory records and the filing of monthly Pesticide Use Reports with the Orange County Ag Commissioner's Office. (OCACO). -Assist in obtaining Restricted Use Material Permits and file Notices of Intent with OCACO in collaboration with superintendent. -Assist other center staff and researchers regarding pest identification and treatment. -Assist with the preparation, conduction, cleaning up of field days and tours. -When required, assist with cultural and center activities not normally assigned. Requirements: Skills to perform land preparation, cultivation and maintenance task, to select, set up, repair, maintain and operate a wide variety of complex farming equipment including tractors and implements. Skills to identify pests and perform control measures. Skills to calibrate, set up and operate equipment for chemical applications. Knowledge of regulatory pesticide requirements. Experience to anticipate, estimate or project necessary supplies and materials (quantity, type, cost, vendor, etc.). Skills to operate various tools. Verbal and written communication skills. Mathematical skills to perform calculations. Organizational skills to prioritize tasks and mange workload to meet targets. Knowledge of agricultural crops production practices. Knowledge of research activities. Ability to use computer programs to plan irrigations, research information, maintain records and communicate with supervisor and researchers. Ability to follow verbal and written instructions. Ability to read and interpret plot maps to assist researchers. Ability to follow research protocols (sampling, harvesting, ect.) established by researchers and/or superintendent. Obtain and maintain a Forklift Operator Certificate. Obtain Qualified Applicators Certificate within one year of hire. Preferred Skills: Experience working with both large and small plots, particularly in a research situation. Special Conditions of Employment: Must possess valid California Driver's License to drive a County or University vehicle. Ability and means to travel on a flexible schedule as needed, proof of liability damage insurance on vehicle used is required. Reimbursement of job-related travel will be reimbursed according to University policies. Overtime and occasional weekend work as needed, usually on short notice to meet operational needs may be requested. The University reserves the right to make employment contingent upon successful completion of the background check. This is a designated position requiring a background check and may require fingerprinting due to the nature of the job responsibilities. UC ANR does hire people with conviction histories and reviews information received in the context of the job responsibilities. As of January 1, 2014, ANR is a smoke- and tobacco-free environment in which smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes), is strictly prohibited. To apply, please visit: Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-54ffdd2b664ee44ca9c7a40d1acc7eb0
09/12/2025
Full time
Principal Agricultural Technician - Irvine, CA, Job ID 73834 University of California Agriculture and Natural Resources Job Description South Coast Research and Extension Center was established by the University in 1956 as a representative site for agricultural and horticultural research in California's south coastal plain-temperate climatic zone. Located on 200 acres of deep, moderately sloped, alluvial fan soil, the Center and its mild winter climate are conducive to farming a wide range of crops including subtropicals as well as ornamentals for the urban landscape. South Coast REC serves as a regional field laboratory for UC scientists to conduct agricultural and natural resources management research and extend research-based information to a wide spectrum of audiences. The Center provides land, irrigation water, labor, equipment, and other facilities, and it serves as a repository for germplasm collections of many subtropical plants. From 1918 to the Present a unique partnership between the University of California, the United States Department of Agriculture, and the County of Orange, Cooperative Extension was originally created to provide vital research-based information to growers and their families in this agriculturally rich community. Today, over 80 years later, Orange County has changed from a wide expanse of citrus groves and walnut trees to an industrial and residential megalopolis. However, while the economy and lifestyles throughout the South Coast region have changed, the need for education and training has not. With a direct link to the research base of the University of California, Cooperative Extension continues to meet the dynamic needs of Orange County. Position Summary: Under direction of the Principal Superintendent of Agriculture, manage all aspects of the production of agricultural row and orchard crops utilized for research and extension purposes. Act as a lead for seasonal labor and center staff activities; perform general farming tasks, pest control activities, calculations and calibrations; and operate a variety of agricultural equipment and associated implements. Order supplies including but not limited to fertilizers, pesticides, and irrigation parts. Provide support for regulatory pesticide activities and recordkeeping. This position is a career appointment that 100% fixed. Pay Scale: $25.77/hour to $30.79/hour Job Posting Close Date: This job is open until filled. The first application review date will be 11/11/2024. Key Responsibilities: 85% -Act as a lead for all agricultural production activities. -Coordinate with superintendent tasks such as irrigation, planting, and harvesting utilizing season labor and other center staff. -Install and maintain research plots in collaboration with superintendent and researcher. Convey researcher requests to superintendent. -Perform land preparation and cultural operations including but not limited to plowing, discing, sub-soiling, leveling, planting, harvesting, pruning, irrigating, mowing, and plant removal. -Determine soil and/or crop conditions. -Evaluate requests made by researchers to determine course of action and implement scheduled activity. -Collect soil, plant and water samples. Maintain records and logs. -Monitor plots for pest infestations and determine eradication methods, including but not limited to trapping, baiting and exclusion. -Ability to mix and apply chemical treatments, such as pesticides and fertilizers. -Knowledge of equipment calibration procedures. -Maintain supply inventory including fertilizers, pesticides, and irrigation parts. Provide written complete requests to supervisor for approval. -Perform safety training for seasonal labor and center staff, when necessary, for specific tasks in area of responsibility. -Select, set up, calibrate, and operate equipment including hand, power, and earth-moving equipment such as a backhoe and bulldozer. -Operate small and large wheel tractors and specialized farm equipment. -Monitor and perform routine inspections of farm equipment. Notify maintenance staff and superintendent of any maintenance and repair needs. If required, conduct minor repairs on large and small equipment following consultation with superintendent. 15% -Assist in maintain chemical inventory records and the filing of monthly Pesticide Use Reports with the Orange County Ag Commissioner's Office. (OCACO). -Assist in obtaining Restricted Use Material Permits and file Notices of Intent with OCACO in collaboration with superintendent. -Assist other center staff and researchers regarding pest identification and treatment. -Assist with the preparation, conduction, cleaning up of field days and tours. -When required, assist with cultural and center activities not normally assigned. Requirements: Skills to perform land preparation, cultivation and maintenance task, to select, set up, repair, maintain and operate a wide variety of complex farming equipment including tractors and implements. Skills to identify pests and perform control measures. Skills to calibrate, set up and operate equipment for chemical applications. Knowledge of regulatory pesticide requirements. Experience to anticipate, estimate or project necessary supplies and materials (quantity, type, cost, vendor, etc.). Skills to operate various tools. Verbal and written communication skills. Mathematical skills to perform calculations. Organizational skills to prioritize tasks and mange workload to meet targets. Knowledge of agricultural crops production practices. Knowledge of research activities. Ability to use computer programs to plan irrigations, research information, maintain records and communicate with supervisor and researchers. Ability to follow verbal and written instructions. Ability to read and interpret plot maps to assist researchers. Ability to follow research protocols (sampling, harvesting, ect.) established by researchers and/or superintendent. Obtain and maintain a Forklift Operator Certificate. Obtain Qualified Applicators Certificate within one year of hire. Preferred Skills: Experience working with both large and small plots, particularly in a research situation. Special Conditions of Employment: Must possess valid California Driver's License to drive a County or University vehicle. Ability and means to travel on a flexible schedule as needed, proof of liability damage insurance on vehicle used is required. Reimbursement of job-related travel will be reimbursed according to University policies. Overtime and occasional weekend work as needed, usually on short notice to meet operational needs may be requested. The University reserves the right to make employment contingent upon successful completion of the background check. This is a designated position requiring a background check and may require fingerprinting due to the nature of the job responsibilities. UC ANR does hire people with conviction histories and reviews information received in the context of the job responsibilities. As of January 1, 2014, ANR is a smoke- and tobacco-free environment in which smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes), is strictly prohibited. To apply, please visit: Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-54ffdd2b664ee44ca9c7a40d1acc7eb0
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/12/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job Summary Job Description Job Summary Under the general direction of the Payroll Tax Manager, the Payroll Tax Specialist will be responsible for ensuring accurate and timely calculation, reporting, and payment of payroll taxes. This role involves an oversight of all aspects of payroll tax compliance, including federal, state, and local regulations. Major Responsibilities Administer payroll tax compliance requirements across all companies including updating account numbers, registrations, and state unemployment insurance rates Possess an understanding of payroll tax laws and regulations, analytical skills, and attention to detail. This role ensures compliance with all federal, state, and local payroll tax requirements while optimizing our payroll tax processes. Accountable for maintaining the accuracy and integrity of the data provided to the third-party vendor. Preparation of monthly, quarterly, and annual reconciliation of W2 wages and withholdings for all entities, including reconciliation of third-party vendor files/reports to source Responsible for completeness and accuracy of master data within the payroll system with respect to withholding and unemployment rates, calculations, and reporting. Communication with regulatory agencies on registrations and changes in tax filing status or requirements. Work directly with tax agencies to open or close tax accounts as needed, including completing registration or termination forms. Maintain tax service dashboard and resolve tax discrepancies. Identify and intervene on high priority tax notices (failure to file underpayments), resolving directly with the agency. Process amendments or late originals as needed. Research and respond to payroll tax related inquiries from employees, agencies, and other third parties. Act as the back up with the Treasury Department regarding bank wires on all related payroll tax payments. Year-end processing includes reconciling and verifying all box totals to ensure accurate W2 reporting. Analyze and audit employee data to identify discrepancies such as incorrect live or work state and multiple tax withholdings. Make necessary tax adjustments to provide an accurate W2 and correct state tax returns Participate in seminars/courses to learn best practices and upcoming legislative changes. Assisting with internal and external payroll tax audits, providing data and explanations to auditors. Special projects as assigned. Minimum Job Requirements Education & Work Experience High school diploma. At least 4 years' experience in processing payroll tax processing in PeopleSoft or Workday. Knowledge / Skills / Abilities Experience analyzing and reporting data to identify issues, trends, or exceptions. Experience processing all relevant details of payroll tax, understanding and prioritizing their importance and drawing clear and concise conclusions. Experience with Workday and ADP Smart Compliance. Proficiency Microsoft Word (for example, inserting headers, page breaks, page numbers and tables and/or adjusting table). Strong proficiency in Microsoft Excel (for example; using SUM function, VLOOKUPS, pivot tables). Preferred Job Requirements Education & Work Experience Bachelor's degree in Accounting, Finance or related degree and at least 4 years of strong payroll tax exposure / responsibilities OR high school degree or equivalent and at least 4 years of strong payroll tax exposure / responsibilities. Certification / Licensure Certified Payroll Professional (CPP) designation. Knowledge / Skills / Abilities Understanding of the payroll life cycle (application, time clock, benefits, payroll taxes, W-2, retirement). Understanding of payroll tax concepts at all 3 levels of taxation (Federal/State/Local). Experience working with large-scale HCM/payroll system (Workday) and the related tax software (Smart Compliance, CIC Plus). Ability to communicate effectively, both oral and written, with employees, team members, tax authorities, and third parties (CPA's, attorneys, etc.). Ability to independently resolve issues and present solutions. Integrity in decision-making and handling of sensitive information; strong written and verbal communication skills, with the ability to explain complex tax concepts in a clear and concise manner. Detail-oriented with excellent analytical skills and proactive with meticulous follow-up skills. Ability to manage multiple assignments and deadlines effectively. Proficiency with Microsoft Office suite, including intermediate Excel skills. Effective in building collaborative relationships across the organization and external stakeholders including auditors, vendors, and regulatory agency representatives. Travel onsite to Northfield, IL location on average once per quarter. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $67,080.00 - $97,240.00 AnnualThe actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
09/12/2025
Full time
Job Summary Job Description Job Summary Under the general direction of the Payroll Tax Manager, the Payroll Tax Specialist will be responsible for ensuring accurate and timely calculation, reporting, and payment of payroll taxes. This role involves an oversight of all aspects of payroll tax compliance, including federal, state, and local regulations. Major Responsibilities Administer payroll tax compliance requirements across all companies including updating account numbers, registrations, and state unemployment insurance rates Possess an understanding of payroll tax laws and regulations, analytical skills, and attention to detail. This role ensures compliance with all federal, state, and local payroll tax requirements while optimizing our payroll tax processes. Accountable for maintaining the accuracy and integrity of the data provided to the third-party vendor. Preparation of monthly, quarterly, and annual reconciliation of W2 wages and withholdings for all entities, including reconciliation of third-party vendor files/reports to source Responsible for completeness and accuracy of master data within the payroll system with respect to withholding and unemployment rates, calculations, and reporting. Communication with regulatory agencies on registrations and changes in tax filing status or requirements. Work directly with tax agencies to open or close tax accounts as needed, including completing registration or termination forms. Maintain tax service dashboard and resolve tax discrepancies. Identify and intervene on high priority tax notices (failure to file underpayments), resolving directly with the agency. Process amendments or late originals as needed. Research and respond to payroll tax related inquiries from employees, agencies, and other third parties. Act as the back up with the Treasury Department regarding bank wires on all related payroll tax payments. Year-end processing includes reconciling and verifying all box totals to ensure accurate W2 reporting. Analyze and audit employee data to identify discrepancies such as incorrect live or work state and multiple tax withholdings. Make necessary tax adjustments to provide an accurate W2 and correct state tax returns Participate in seminars/courses to learn best practices and upcoming legislative changes. Assisting with internal and external payroll tax audits, providing data and explanations to auditors. Special projects as assigned. Minimum Job Requirements Education & Work Experience High school diploma. At least 4 years' experience in processing payroll tax processing in PeopleSoft or Workday. Knowledge / Skills / Abilities Experience analyzing and reporting data to identify issues, trends, or exceptions. Experience processing all relevant details of payroll tax, understanding and prioritizing their importance and drawing clear and concise conclusions. Experience with Workday and ADP Smart Compliance. Proficiency Microsoft Word (for example, inserting headers, page breaks, page numbers and tables and/or adjusting table). Strong proficiency in Microsoft Excel (for example; using SUM function, VLOOKUPS, pivot tables). Preferred Job Requirements Education & Work Experience Bachelor's degree in Accounting, Finance or related degree and at least 4 years of strong payroll tax exposure / responsibilities OR high school degree or equivalent and at least 4 years of strong payroll tax exposure / responsibilities. Certification / Licensure Certified Payroll Professional (CPP) designation. Knowledge / Skills / Abilities Understanding of the payroll life cycle (application, time clock, benefits, payroll taxes, W-2, retirement). Understanding of payroll tax concepts at all 3 levels of taxation (Federal/State/Local). Experience working with large-scale HCM/payroll system (Workday) and the related tax software (Smart Compliance, CIC Plus). Ability to communicate effectively, both oral and written, with employees, team members, tax authorities, and third parties (CPA's, attorneys, etc.). Ability to independently resolve issues and present solutions. Integrity in decision-making and handling of sensitive information; strong written and verbal communication skills, with the ability to explain complex tax concepts in a clear and concise manner. Detail-oriented with excellent analytical skills and proactive with meticulous follow-up skills. Ability to manage multiple assignments and deadlines effectively. Proficiency with Microsoft Office suite, including intermediate Excel skills. Effective in building collaborative relationships across the organization and external stakeholders including auditors, vendors, and regulatory agency representatives. Travel onsite to Northfield, IL location on average once per quarter. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $67,080.00 - $97,240.00 AnnualThe actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/12/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/12/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/12/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
University of Massachusetts Amherst
Amherst, Massachusetts
Job no: 519971 Work type: Faculty Full Time Location: UMass Amherst Department: Dean - Engineering Union: MSP Categories: College of Natural Sciences, College of Engineering About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. As a campus with an increasingly diverse student body, we are looking for candidates who can operate effectively in a diverse faculty and student community, and who value collegiality, collaboration, achievement, and integrity. We encourage applications from women, minorities, and individuals with a commitment to mentor under-represented demographics within STEM fields. We are also interested in candidates who have had non-traditional career paths, those who have paused their careers for family or pandemic reasons, or who spent time outside of academia. We are committed to helping all constituents reach their full potential, creating best-in-practice operations to support faculty scholarship and fostering excellence in student experiences inside and outside our colleges. UMass Amherst is a leader in providing institutional supports for faculty to combine work and family/personal responsibilities, and was listed among the Chronicle of Higher Education's "Great Colleges to Work For," UMass is in the top 10% of public research-intensive universities in the COACHE survey for making having and raising children compatible with the tenure-track. For more information on work-life balance at UMass Amherst, see In addition, UMass Amherst is one of the consortium members of the Massachusetts High Performance Computing Center (MGHPCC), a world class facility that offers computing and storage resources to more than 20,000 faculty and students. Supporting research in societally important areas such as Climate, Energy, Medicine, Materials, Health, Space, and Computing. Job Description The Colleges of Engineering and Natural Sciences at the University of Massachusetts Amherst invite applications for the Paros Chair of Atmospheric Research, an endowed, tenured faculty position at the full Professor level in support of the new Paros Center for Atmospheric Research (PCAR, ) The appointment is expected to begin September 1, 2024. This position offers the opportunity to grow and shape a well-funded research center currently in its early stages. The mission of PCAR is to translate atmospheric research into improved hazardous weather predictions and information systems that result in societal benefits. PCAR will revolutionize the nation's ability to forecast, plan and respond to climate and weather. To achieve this mission the center will conduct research and education in Atmospheric Sciences, Distributed Geophysical Sensing, and Hazard Mitigation. The center will seek funding opportunities to support these activities with the goal of creating a platform for continuing innovation in its target research areas. This will go hand-in-hand with new educational opportunities for undergraduate and graduate students. Finally, the center will have a goal to create a diverse, equal, and inclusive environment to attract members and collaborators from all backgrounds. The position is defined broadly in the area of Atmospheric Science, including areas such as meteorology, climate dynamics, atmospheric chemistry, sensing, and modeling. The successful candidate is expected to lead the Paros Center for Atmospheric Research (PCAR) which includes the development of new research avenues in collaboration with faculty members from the College of Engineering and the College of Natural Science. Long-term, it will be the goal of the successful candidate to develop an Atmospheric Science program at UMass Amherst. The successful candidate is also expected to teach graduate and undergraduate courses in Atmospheric Science. Due to the interdisciplinary nature of this position the successful candidate will have a 50/50 appointment in the College of Engineering and the College of Natural Sciences, and the tenure home department will be based on the candidate's credentials/experience. As the public college of engineering in New England and a top 30 public engineering program nationally, the College of Engineering at UMass Amherst strives for excellence in education, research, and innovation. The college's 150+ faculty members work across five academic departments and are dedicated to research, with research expenditures reaching over $51 million, and effective teaching and mentoring of the college's 2,200+ undergraduate and 700+ graduate students. From world class research opportunities at the lab bench and in the field, to a breadth of academic and experiential offerings including hands-on design projects, innovation competitions, and co-op opportunities, the College of Engineering prepares students to lead, innovate and succeed. It is also home of the nationally recognized Microwave Remote Sensing Lab (MIRSL) and graduated NSF Engineering Research Center for Collaborative Adaptive Sensing of the Atmosphere (CASA) . The College of Natural Sciences currently has about 400 full-time faculty members, who work across thirteen departments and two schools and are routinely listed among the world's leading scientific minds in Thomson Reuters surveys. The college's student population consist of approximately 1000 graduate students and 7000 undergraduates. It houses several centers like the Northeast Climate Adaptation Center (NE CASC) and the Climate-Cryosphere (CliC) International Project Office of the World Climate Research Programme (WCRP). In addition, UMass Amherst is a member of the University Corporation for Atmospheric Research. Requirements Applicants must have an outstanding track record in one or more fields in Atmospheric Science, and hold a Ph.D. in a field related to this field (e.g., Civil Engineering, Electrical Engineering, Physics, Environmental Science, etc.) Applicants must have demonstrated scholarly excellence and have developed an outstanding externally funded research program. Applicant should have demonstrated experience growing and operating a research center , and be able to talk about a vision for the new Paros Center for Atmospheric Research. Individuals with similar experience in a leadership role will also be considered. Candidates will also be expected to teach existing and/or new undergraduate and graduate courses. Salary will be commensurate with qualifications and experience. Additional Information The steps of the hiring process are as follows:A minimally qualified pool is identified from the applicants, ideally by the end of January 2024.All remaining candidates are evaluated, and a "long list" is identified, which will be interviewed via video conference. Candidates invited to these interviews will be emailed at least one week before the scheduled date.For candidates advancing to the long list: references will be contacted, and candidates will have an opportunity to submit 1 or 2 representative scholarly works.A "shortlist" is developed from the long list, and these candidates will be invited to interview on campus. Shortlisted candidates will be asked to provide materials that demonstrate the candidate's eligibility and qualifications to show they meet the criteria and standards for tenure at the University of Amherst. Application Instructions Candidates must provide the following in their application package addressed to "Paros Chair of Atmospheric Research Search Committee." Applications will be reviewed starting on September 15, 2023 and continue to be reviewed until the search is completed. All files must be provided in .pdf format. A cover letter, addressed to "Paros Chair of Atmospheric Research Search Committee". The cover letter should a) introduce yourself, b) briefly describe your research interests, and c) describe your vision for this position. Page limit: 2 pages A research statement. Candidates should situate their past research in a broader scholarly context and give their research vision for this position. Candidates are specifically asked to describe the types of scholarship they will perform, how that scholarship will be disseminated, and the expectation for how that scholarship will be funded. Statements will be evaluated based on assessment of demonstrated excellence and demonstrated promise of future excellence. Page limit: 5 pages A teaching statement. Candidates should describe their past teaching experience and articulate their teaching vision for this position. Candidates are specifically asked to highlight existing courses they are qualified to offer and also indicate classes they are interested in developing. Candidates should address both undergraduate and graduate classes . click apply for full job details
09/12/2025
Full time
Job no: 519971 Work type: Faculty Full Time Location: UMass Amherst Department: Dean - Engineering Union: MSP Categories: College of Natural Sciences, College of Engineering About UMass Amherst UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region. As a campus with an increasingly diverse student body, we are looking for candidates who can operate effectively in a diverse faculty and student community, and who value collegiality, collaboration, achievement, and integrity. We encourage applications from women, minorities, and individuals with a commitment to mentor under-represented demographics within STEM fields. We are also interested in candidates who have had non-traditional career paths, those who have paused their careers for family or pandemic reasons, or who spent time outside of academia. We are committed to helping all constituents reach their full potential, creating best-in-practice operations to support faculty scholarship and fostering excellence in student experiences inside and outside our colleges. UMass Amherst is a leader in providing institutional supports for faculty to combine work and family/personal responsibilities, and was listed among the Chronicle of Higher Education's "Great Colleges to Work For," UMass is in the top 10% of public research-intensive universities in the COACHE survey for making having and raising children compatible with the tenure-track. For more information on work-life balance at UMass Amherst, see In addition, UMass Amherst is one of the consortium members of the Massachusetts High Performance Computing Center (MGHPCC), a world class facility that offers computing and storage resources to more than 20,000 faculty and students. Supporting research in societally important areas such as Climate, Energy, Medicine, Materials, Health, Space, and Computing. Job Description The Colleges of Engineering and Natural Sciences at the University of Massachusetts Amherst invite applications for the Paros Chair of Atmospheric Research, an endowed, tenured faculty position at the full Professor level in support of the new Paros Center for Atmospheric Research (PCAR, ) The appointment is expected to begin September 1, 2024. This position offers the opportunity to grow and shape a well-funded research center currently in its early stages. The mission of PCAR is to translate atmospheric research into improved hazardous weather predictions and information systems that result in societal benefits. PCAR will revolutionize the nation's ability to forecast, plan and respond to climate and weather. To achieve this mission the center will conduct research and education in Atmospheric Sciences, Distributed Geophysical Sensing, and Hazard Mitigation. The center will seek funding opportunities to support these activities with the goal of creating a platform for continuing innovation in its target research areas. This will go hand-in-hand with new educational opportunities for undergraduate and graduate students. Finally, the center will have a goal to create a diverse, equal, and inclusive environment to attract members and collaborators from all backgrounds. The position is defined broadly in the area of Atmospheric Science, including areas such as meteorology, climate dynamics, atmospheric chemistry, sensing, and modeling. The successful candidate is expected to lead the Paros Center for Atmospheric Research (PCAR) which includes the development of new research avenues in collaboration with faculty members from the College of Engineering and the College of Natural Science. Long-term, it will be the goal of the successful candidate to develop an Atmospheric Science program at UMass Amherst. The successful candidate is also expected to teach graduate and undergraduate courses in Atmospheric Science. Due to the interdisciplinary nature of this position the successful candidate will have a 50/50 appointment in the College of Engineering and the College of Natural Sciences, and the tenure home department will be based on the candidate's credentials/experience. As the public college of engineering in New England and a top 30 public engineering program nationally, the College of Engineering at UMass Amherst strives for excellence in education, research, and innovation. The college's 150+ faculty members work across five academic departments and are dedicated to research, with research expenditures reaching over $51 million, and effective teaching and mentoring of the college's 2,200+ undergraduate and 700+ graduate students. From world class research opportunities at the lab bench and in the field, to a breadth of academic and experiential offerings including hands-on design projects, innovation competitions, and co-op opportunities, the College of Engineering prepares students to lead, innovate and succeed. It is also home of the nationally recognized Microwave Remote Sensing Lab (MIRSL) and graduated NSF Engineering Research Center for Collaborative Adaptive Sensing of the Atmosphere (CASA) . The College of Natural Sciences currently has about 400 full-time faculty members, who work across thirteen departments and two schools and are routinely listed among the world's leading scientific minds in Thomson Reuters surveys. The college's student population consist of approximately 1000 graduate students and 7000 undergraduates. It houses several centers like the Northeast Climate Adaptation Center (NE CASC) and the Climate-Cryosphere (CliC) International Project Office of the World Climate Research Programme (WCRP). In addition, UMass Amherst is a member of the University Corporation for Atmospheric Research. Requirements Applicants must have an outstanding track record in one or more fields in Atmospheric Science, and hold a Ph.D. in a field related to this field (e.g., Civil Engineering, Electrical Engineering, Physics, Environmental Science, etc.) Applicants must have demonstrated scholarly excellence and have developed an outstanding externally funded research program. Applicant should have demonstrated experience growing and operating a research center , and be able to talk about a vision for the new Paros Center for Atmospheric Research. Individuals with similar experience in a leadership role will also be considered. Candidates will also be expected to teach existing and/or new undergraduate and graduate courses. Salary will be commensurate with qualifications and experience. Additional Information The steps of the hiring process are as follows:A minimally qualified pool is identified from the applicants, ideally by the end of January 2024.All remaining candidates are evaluated, and a "long list" is identified, which will be interviewed via video conference. Candidates invited to these interviews will be emailed at least one week before the scheduled date.For candidates advancing to the long list: references will be contacted, and candidates will have an opportunity to submit 1 or 2 representative scholarly works.A "shortlist" is developed from the long list, and these candidates will be invited to interview on campus. Shortlisted candidates will be asked to provide materials that demonstrate the candidate's eligibility and qualifications to show they meet the criteria and standards for tenure at the University of Amherst. Application Instructions Candidates must provide the following in their application package addressed to "Paros Chair of Atmospheric Research Search Committee." Applications will be reviewed starting on September 15, 2023 and continue to be reviewed until the search is completed. All files must be provided in .pdf format. A cover letter, addressed to "Paros Chair of Atmospheric Research Search Committee". The cover letter should a) introduce yourself, b) briefly describe your research interests, and c) describe your vision for this position. Page limit: 2 pages A research statement. Candidates should situate their past research in a broader scholarly context and give their research vision for this position. Candidates are specifically asked to describe the types of scholarship they will perform, how that scholarship will be disseminated, and the expectation for how that scholarship will be funded. Statements will be evaluated based on assessment of demonstrated excellence and demonstrated promise of future excellence. Page limit: 5 pages A teaching statement. Candidates should describe their past teaching experience and articulate their teaching vision for this position. Candidates are specifically asked to highlight existing courses they are qualified to offer and also indicate classes they are interested in developing. Candidates should address both undergraduate and graduate classes . click apply for full job details
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/12/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job Description: The Role Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More) 2. Skill Development In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center. The Expertise and Skills You Bring Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program. Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making. A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions. A desire for growth and a mindset that generates long term success through adaptability and personal accountability. Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution. Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously. Note: Fidelity is not providing immigration sponsorship for this position The Team Our Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More) Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service, Sales Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
09/12/2025
Full time
Job Description: The Role Join our team of Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More) 2. Skill Development In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center. The Expertise and Skills You Bring Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program. Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making. A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions. A desire for growth and a mindset that generates long term success through adaptability and personal accountability. Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution. Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously. Note: Fidelity is not providing immigration sponsorship for this position The Team Our Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More) Certifications: Series 07 - FINRA, Series 63 - FINRA Category: Customer Service, Sales Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Description: Stellar MLS was named a 2022, 2023, and 2024 Top Workplace by Orlando Sentinel! We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals! Benefits - We offer a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, volunteer days, and a 401K plan. This is a Hybrid role, must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). The office is located in Altamonte Springs, FL. These essential job responsibilities, requirements, and skills are not to be construed as a complete statement of all responsibilities, requirements, and skills. Support Center Technician will be required to perform other job related essential and non-essential responsibilities, requirements, and skills as required. What it is: The Support Center Technician, in collaboration with MLS customers and other Stellar Departments, ensures that our customers can accomplish their business needs using our leading software in real estate. With a focus on first contact resolutions, complete and accurate documentation, adherence to standard procedures, and troubleshooting, this role performs at a high level for customer service and satisfaction. Reporting to the Support Center Supervisor, this role requires resolving a high number of inquiries while still exhibiting exceptional quality of work. What you'll do: This is an hourly, non-exempt, full-time role. Your essential duties and responsibilities will consist of: Field incoming help requests from customers via telephone, e-mail, walk-ins and chat in a courteous and professional manner. Build rapport and elicit problem details from users. Thoroughly and timely document all pertinent user identification information, nature of problem or question. Thoroughly document the problem-solving process, including all successful and unsuccessful decisions made, and action taken, through to resolution Resourcefully use knowledgebase, FAQ's, email communication and various resources on the Internet to aid in problem resolution. Identify and learn appropriate software supported by the company. Test fixes to ensure problem has been adequately resolved. Prioritize and escalate problems (when required) to the appropriately experienced representative. Timely perform post-resolution follow-ups to requests Occasional over-time per job requirements Saturday hours are required. Active list Must record all hours worked. If overtime is ever worked (over 40 hours) advanced approval is required from the department manager Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function. Cross-training for other departmental functions is expected and required. Must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). Requirements: Who we need: To succeed in this role, the Support Center Technician will need a particular skill set. For this position, those include: Other Essential Skills Exceptional customer service skills Strong organizational skills that reflect ability to perform and prioritize multiple task seamlessly with excellent attention to detail Strong documentation skills and able to type 40+ WPM Excellent written, verbal communications, active listening, and inter-personal skills Good interpersonal skills, with a focus on rapport-building, and listening skills Ability to present ideas in user-friendly language and ability to apply diagnostic utilities to aid in troubleshooting Proven analytical, problem-solving and critical thinking abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment Ability to conduct research into a wide range of computing issues as required Ability to absorb and retain information quickly Experience working in a team-oriented, collaborative environment with ability to be extremely effective independently Sound judgement Maintain professionalism with vendors, customers, and staff at all times Team-player, with ability to be extremely effective independently Detail oriented and able to work in a fast paced, challenging environment and able to meet deadlines Support Center and real estate experience preferred Ability to be flexible with schedule is a plus 2. Essential Physical Skills Acceptable vision and hearing (with or without correction) Bending on occasion and lifting up to approximately 10 pounds occasionally Standing and walking approximately 2 or more hours a day Talking and sitting for long periods of time, approximately 8-10 hours a day Writing and/or typing for long periods of time, approximately 8-10 hours a day (Reasonable accommodations will be made for otherwise qualified individuals with a disability). 3. Education, Certifications, and Software Skills High School diploma, GED, or Associate's degree, or technical certificate in the field of information technology and/or 2 years' equivalent work experience Industry certifications (i.e. HDI Certified, CompTIA A+, CompTIA Network+, or other useful certifications) a plus Knowledge of Microsoft Windows operating systems, Mac OS, Microsoft Office. products, Outlook, Internet Explorer, multiple web browsers, mobile devices, software and hardware-based firewalls, various printers What you need to value: The Support Center Technician must embody these core competencies: Dealing with Challenges Demonstrates resilience and perseverance when faced with challenges. Drive for Results Demonstrates drive to meet goals. Information Seeking Asks relevant questions and actively listens in order to understand the situation. Informed Decision Making Contributes to decision-making process based on evidence rather than opinions. Customer Focus Demonstrates a mutual interest in customer's goals. At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed to a team culture of diversity and inclusion in our organization and understand the value of each person's contributions. We do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral, and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers. We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance. We are an Equal Opportunity Employer/Drug Free Workplace E-Verify Participant PI0f6b3e8fcdf4-4404
09/12/2025
Full time
Description: Stellar MLS was named a 2022, 2023, and 2024 Top Workplace by Orlando Sentinel! We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals! Benefits - We offer a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, volunteer days, and a 401K plan. This is a Hybrid role, must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). The office is located in Altamonte Springs, FL. These essential job responsibilities, requirements, and skills are not to be construed as a complete statement of all responsibilities, requirements, and skills. Support Center Technician will be required to perform other job related essential and non-essential responsibilities, requirements, and skills as required. What it is: The Support Center Technician, in collaboration with MLS customers and other Stellar Departments, ensures that our customers can accomplish their business needs using our leading software in real estate. With a focus on first contact resolutions, complete and accurate documentation, adherence to standard procedures, and troubleshooting, this role performs at a high level for customer service and satisfaction. Reporting to the Support Center Supervisor, this role requires resolving a high number of inquiries while still exhibiting exceptional quality of work. What you'll do: This is an hourly, non-exempt, full-time role. Your essential duties and responsibilities will consist of: Field incoming help requests from customers via telephone, e-mail, walk-ins and chat in a courteous and professional manner. Build rapport and elicit problem details from users. Thoroughly and timely document all pertinent user identification information, nature of problem or question. Thoroughly document the problem-solving process, including all successful and unsuccessful decisions made, and action taken, through to resolution Resourcefully use knowledgebase, FAQ's, email communication and various resources on the Internet to aid in problem resolution. Identify and learn appropriate software supported by the company. Test fixes to ensure problem has been adequately resolved. Prioritize and escalate problems (when required) to the appropriately experienced representative. Timely perform post-resolution follow-ups to requests Occasional over-time per job requirements Saturday hours are required. Active list Must record all hours worked. If overtime is ever worked (over 40 hours) advanced approval is required from the department manager Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function. Cross-training for other departmental functions is expected and required. Must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). Requirements: Who we need: To succeed in this role, the Support Center Technician will need a particular skill set. For this position, those include: Other Essential Skills Exceptional customer service skills Strong organizational skills that reflect ability to perform and prioritize multiple task seamlessly with excellent attention to detail Strong documentation skills and able to type 40+ WPM Excellent written, verbal communications, active listening, and inter-personal skills Good interpersonal skills, with a focus on rapport-building, and listening skills Ability to present ideas in user-friendly language and ability to apply diagnostic utilities to aid in troubleshooting Proven analytical, problem-solving and critical thinking abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment Ability to conduct research into a wide range of computing issues as required Ability to absorb and retain information quickly Experience working in a team-oriented, collaborative environment with ability to be extremely effective independently Sound judgement Maintain professionalism with vendors, customers, and staff at all times Team-player, with ability to be extremely effective independently Detail oriented and able to work in a fast paced, challenging environment and able to meet deadlines Support Center and real estate experience preferred Ability to be flexible with schedule is a plus 2. Essential Physical Skills Acceptable vision and hearing (with or without correction) Bending on occasion and lifting up to approximately 10 pounds occasionally Standing and walking approximately 2 or more hours a day Talking and sitting for long periods of time, approximately 8-10 hours a day Writing and/or typing for long periods of time, approximately 8-10 hours a day (Reasonable accommodations will be made for otherwise qualified individuals with a disability). 3. Education, Certifications, and Software Skills High School diploma, GED, or Associate's degree, or technical certificate in the field of information technology and/or 2 years' equivalent work experience Industry certifications (i.e. HDI Certified, CompTIA A+, CompTIA Network+, or other useful certifications) a plus Knowledge of Microsoft Windows operating systems, Mac OS, Microsoft Office. products, Outlook, Internet Explorer, multiple web browsers, mobile devices, software and hardware-based firewalls, various printers What you need to value: The Support Center Technician must embody these core competencies: Dealing with Challenges Demonstrates resilience and perseverance when faced with challenges. Drive for Results Demonstrates drive to meet goals. Information Seeking Asks relevant questions and actively listens in order to understand the situation. Informed Decision Making Contributes to decision-making process based on evidence rather than opinions. Customer Focus Demonstrates a mutual interest in customer's goals. At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed to a team culture of diversity and inclusion in our organization and understand the value of each person's contributions. We do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral, and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers. We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance. We are an Equal Opportunity Employer/Drug Free Workplace E-Verify Participant PI0f6b3e8fcdf4-4404
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
09/12/2025
Full time
Mortgage Loan Originator Department: Mortgage Services Reports To: Assistant Vice President Mortgage Services FLSA: Exempt Date last updated: 04/01/2024 Summary Responsible for the timely, courteous, and confidential processing, closing, underwriting, and shipping of all types of mortgage loans for members by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Interviews mortgage loan applicants and analyzes the information received to recommend the correct product for the applicant. Submit the mortgage loan application to an automated underwriting system for approval. Document the loan file with accurate information and comply with all underwriting requirements as stated on the automated underwriting decision sheet. Prepares directions for the Loan processor pertaining to the information that will be required to perfect the mortgage loan sale to the secondary market. Communicates to the applicant, real estate agent, etc. the status of the mortgage application. Develops and promotes good public relations within the Real Estate community and with the member base of the Sioux Falls Federal Credit Union, etc. Reviews the completed file to assure that all mortgage processing functions are completed before and after closing for proper documentation and salability of the loan to the secondary market. Perfects the loan documentation for purchases for any loans which are suspended. Keeps updated and current on all mortgage products, procedures, and policies. Makes recommendations of needs for review or changes of policies and procedures relating to the mortgage lending process to the AVP Mortgage Services. Is knowledgeable about all products available at the Credit Union and actively cross sells products to qualified members. Assists the Marketing Department in the promotion and development of mortgage related products. Assists in the collection of payments for all in-house mortgages which the loan officer originates. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies : Credibility - Provides reliable and accurate information, offers fully researched recommendations, instills customer confidence, supports organizational values and policies, takes responsibility for own actions and mistakes. Job Knowledge/Job Fit - Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, keeps abreast of current developments, requires minimal supervision, Displays understanding of how job relates to others, Uses resources effectively. Conflict Resolution - Encourages open communications, confronts difficult situations, maintains objectivity, keeps emotions under control, uses negotiation skills to resolve conflicts. Community Relations - Participates within the community, takes leadership role in external activities, presents favorable image of organization, uses community involvement to increase business. Achievement Focus - Sets and achieves clear and challenging goals, demonstrates persistence, and overcomes obstacles, Measures self against standard of excellence, Recognizes and acts on opportunities, takes calculated risks to accomplish goals. Self-Management - Regulates impact of own emotions upon others, remains focused and resilient under stress, accepts criticism, and recovers quickly from setbacks, Projects realistic self-confidence in abilities. Loan Portfolio Maintenance - Identifies qualified prospects, assesses credit risks, presents credit alternatives, keeps current with rules and regulations, maintains portfolio mix and Achieves loan results. Sales and Service (INSPIRE SALES and SERVICE) - Displays courtesy and sensitivity, manages difficult/emotional member situations, meets commitments, focuses on & responds promptly to member needs, solicits member feedback to improve service, explains financial concepts clearly, explains product features & benefits, recommends products to members, and overcomes objections. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Four-year degree in business or a related field or Two-Three years related mortgage lending experience and/or training or an equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret financial data, general business information and periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, members, and the general public. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Must have well-developed math and problem solving skills. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to research data and make accurate decisions. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Spreadsheet, and Word Processing software. Should also have ability to type accurately and operate a 10-key adding machine and knowledge of automated underwriting software. Certificates, Licenses, Registrations Other Skills and Abilities: The employee should have a thorough understanding of all policies, regulations and procedures for regulatory and investor agencies as they pertain to the mortgage lending industry such as but not limited to knowledge pertaining to FHA, VA, Conventional and Rural Development guidelines and regulatory compliance. Other Qualifications: The employee must have a high level of professionalism, good judgement and impartiality. They must display a courteous and helpful attitude toward members and co-workers and demonstrate the ability to develop and maintain positive relationships. They must possess effective verbal and written communications skills and be able to work in a fast-paced, production-oriented environment. Physical Demands and Work Environment: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The noise level in the work environment is usually moderate. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Salary Description $45,000-$70,000 Dep. on Exp + Sales Bonuses
Description: Stellar MLS was named a 2022, 2023, and 2024 Top Workplace by Orlando Sentinel! We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals! Benefits - We offer a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, volunteer days, and a 401K plan. This is a Hybrid role, must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). The office is located in Altamonte Springs, FL. These essential job responsibilities, requirements, and skills are not to be construed as a complete statement of all responsibilities, requirements, and skills. Support Center Technician will be required to perform other job related essential and non-essential responsibilities, requirements, and skills as required. What it is: The Support Center Technician, in collaboration with MLS customers and other Stellar Departments, ensures that our customers can accomplish their business needs using our leading software in real estate. With a focus on first contact resolutions, complete and accurate documentation, adherence to standard procedures, and troubleshooting, this role performs at a high level for customer service and satisfaction. Reporting to the Support Center Supervisor, this role requires resolving a high number of inquiries while still exhibiting exceptional quality of work. What you'll do: This is an hourly, non-exempt, full-time role. Your essential duties and responsibilities will consist of: Field incoming help requests from customers via telephone, e-mail, walk-ins and chat in a courteous and professional manner. Build rapport and elicit problem details from users. Thoroughly and timely document all pertinent user identification information, nature of problem or question. Thoroughly document the problem-solving process, including all successful and unsuccessful decisions made, and action taken, through to resolution Resourcefully use knowledgebase, FAQ's, email communication and various resources on the Internet to aid in problem resolution. Identify and learn appropriate software supported by the company. Test fixes to ensure problem has been adequately resolved. Prioritize and escalate problems (when required) to the appropriately experienced representative. Timely perform post-resolution follow-ups to requests Occasional over-time per job requirements Saturday hours are required. Active list Must record all hours worked. If overtime is ever worked (over 40 hours) advanced approval is required from the department manager Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function. Cross-training for other departmental functions is expected and required. Must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). Requirements: Who we need: To succeed in this role, the Support Center Technician will need a particular skill set. For this position, those include: Other Essential Skills Exceptional customer service skills Strong organizational skills that reflect ability to perform and prioritize multiple task seamlessly with excellent attention to detail Strong documentation skills and able to type 40+ WPM Excellent written, verbal communications, active listening, and inter-personal skills Good interpersonal skills, with a focus on rapport-building, and listening skills Ability to present ideas in user-friendly language and ability to apply diagnostic utilities to aid in troubleshooting Proven analytical, problem-solving and critical thinking abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment Ability to conduct research into a wide range of computing issues as required Ability to absorb and retain information quickly Experience working in a team-oriented, collaborative environment with ability to be extremely effective independently Sound judgement Maintain professionalism with vendors, customers, and staff at all times Team-player, with ability to be extremely effective independently Detail oriented and able to work in a fast paced, challenging environment and able to meet deadlines Support Center and real estate experience preferred Ability to be flexible with schedule is a plus 2. Essential Physical Skills Acceptable vision and hearing (with or without correction) Bending on occasion and lifting up to approximately 10 pounds occasionally Standing and walking approximately 2 or more hours a day Talking and sitting for long periods of time, approximately 8-10 hours a day Writing and/or typing for long periods of time, approximately 8-10 hours a day (Reasonable accommodations will be made for otherwise qualified individuals with a disability). 3. Education, Certifications, and Software Skills High School diploma, GED, or Associate's degree, or technical certificate in the field of information technology and/or 2 years' equivalent work experience Industry certifications (i.e. HDI Certified, CompTIA A+, CompTIA Network+, or other useful certifications) a plus Knowledge of Microsoft Windows operating systems, Mac OS, Microsoft Office. products, Outlook, Internet Explorer, multiple web browsers, mobile devices, software and hardware-based firewalls, various printers What you need to value: The Support Center Technician must embody these core competencies: Dealing with Challenges Demonstrates resilience and perseverance when faced with challenges. Drive for Results Demonstrates drive to meet goals. Information Seeking Asks relevant questions and actively listens in order to understand the situation. Informed Decision Making Contributes to decision-making process based on evidence rather than opinions. Customer Focus Demonstrates a mutual interest in customer's goals. At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed to a team culture of diversity and inclusion in our organization and understand the value of each person's contributions. We do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral, and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers. We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance. We are an Equal Opportunity Employer/Drug Free Workplace E-Verify Participant PI0f6b3e8fcdf4-4404
09/12/2025
Full time
Description: Stellar MLS was named a 2022, 2023, and 2024 Top Workplace by Orlando Sentinel! We are seeking Superstars, Get the Job Done Leaders, and Go Getters to Join our Stellar Team of Multi-Talented Professionals! Benefits - We offer a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, volunteer days, and a 401K plan. This is a Hybrid role, must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). The office is located in Altamonte Springs, FL. These essential job responsibilities, requirements, and skills are not to be construed as a complete statement of all responsibilities, requirements, and skills. Support Center Technician will be required to perform other job related essential and non-essential responsibilities, requirements, and skills as required. What it is: The Support Center Technician, in collaboration with MLS customers and other Stellar Departments, ensures that our customers can accomplish their business needs using our leading software in real estate. With a focus on first contact resolutions, complete and accurate documentation, adherence to standard procedures, and troubleshooting, this role performs at a high level for customer service and satisfaction. Reporting to the Support Center Supervisor, this role requires resolving a high number of inquiries while still exhibiting exceptional quality of work. What you'll do: This is an hourly, non-exempt, full-time role. Your essential duties and responsibilities will consist of: Field incoming help requests from customers via telephone, e-mail, walk-ins and chat in a courteous and professional manner. Build rapport and elicit problem details from users. Thoroughly and timely document all pertinent user identification information, nature of problem or question. Thoroughly document the problem-solving process, including all successful and unsuccessful decisions made, and action taken, through to resolution Resourcefully use knowledgebase, FAQ's, email communication and various resources on the Internet to aid in problem resolution. Identify and learn appropriate software supported by the company. Test fixes to ensure problem has been adequately resolved. Prioritize and escalate problems (when required) to the appropriately experienced representative. Timely perform post-resolution follow-ups to requests Occasional over-time per job requirements Saturday hours are required. Active list Must record all hours worked. If overtime is ever worked (over 40 hours) advanced approval is required from the department manager Timely and regular attendance is an essential function of the position; being physically present in the work environment is an essential job function. Cross-training for other departmental functions is expected and required. Must be able to work in a hybrid work environment both in the office and remotely (in the state of Florida). Requirements: Who we need: To succeed in this role, the Support Center Technician will need a particular skill set. For this position, those include: Other Essential Skills Exceptional customer service skills Strong organizational skills that reflect ability to perform and prioritize multiple task seamlessly with excellent attention to detail Strong documentation skills and able to type 40+ WPM Excellent written, verbal communications, active listening, and inter-personal skills Good interpersonal skills, with a focus on rapport-building, and listening skills Ability to present ideas in user-friendly language and ability to apply diagnostic utilities to aid in troubleshooting Proven analytical, problem-solving and critical thinking abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment Ability to conduct research into a wide range of computing issues as required Ability to absorb and retain information quickly Experience working in a team-oriented, collaborative environment with ability to be extremely effective independently Sound judgement Maintain professionalism with vendors, customers, and staff at all times Team-player, with ability to be extremely effective independently Detail oriented and able to work in a fast paced, challenging environment and able to meet deadlines Support Center and real estate experience preferred Ability to be flexible with schedule is a plus 2. Essential Physical Skills Acceptable vision and hearing (with or without correction) Bending on occasion and lifting up to approximately 10 pounds occasionally Standing and walking approximately 2 or more hours a day Talking and sitting for long periods of time, approximately 8-10 hours a day Writing and/or typing for long periods of time, approximately 8-10 hours a day (Reasonable accommodations will be made for otherwise qualified individuals with a disability). 3. Education, Certifications, and Software Skills High School diploma, GED, or Associate's degree, or technical certificate in the field of information technology and/or 2 years' equivalent work experience Industry certifications (i.e. HDI Certified, CompTIA A+, CompTIA Network+, or other useful certifications) a plus Knowledge of Microsoft Windows operating systems, Mac OS, Microsoft Office. products, Outlook, Internet Explorer, multiple web browsers, mobile devices, software and hardware-based firewalls, various printers What you need to value: The Support Center Technician must embody these core competencies: Dealing with Challenges Demonstrates resilience and perseverance when faced with challenges. Drive for Results Demonstrates drive to meet goals. Information Seeking Asks relevant questions and actively listens in order to understand the situation. Informed Decision Making Contributes to decision-making process based on evidence rather than opinions. Customer Focus Demonstrates a mutual interest in customer's goals. At Stellar MLS, we know the best ideas are born from diverse perspectives. We are committed to a team culture of diversity and inclusion in our organization and understand the value of each person's contributions. We do not hire anyone simply to perform a job function. We believe that your skills will make those job functions an effective, integral, and important part of the growth of your department and Stellar and will contribute to the success of your colleagues and our customers. We value the skills that you bring to Stellar and expect that you will affirm our culture and values of collaboration, professionalism and cooperation through your actions and job performance. We are an Equal Opportunity Employer/Drug Free Workplace E-Verify Participant PI0f6b3e8fcdf4-4404