Consumer Operations Intern Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! What you will gain Our Summer Internship Program, beginning in June 2026, provides immersive training and introduction to Santander. You will be combining this training with practical experience on both technical and interpersonal skills, helping your development during the internship. The 2026 Santander Summer Internship Program is for undergraduate students who have an expected graduation date between December 2026 and May/June 2027. Santander US is a nationwide business with locations across the country. This position is located in Quincy, MA . The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Salary: Undergraduate- $52,000/year Before applying, please keep in mind that our internship program does not offer any relocation assistance. What we offer you You will be given exposure to the innerworkings of one largest financial institutions in the world. Working with best-in-class teams and contributing to projects that drive innovation across the organization. As part of the internship program, you will participate in structured professional development opportunities, create connections with peers and meet leaders across Santander. As a Consumer Operations intern, you will come out of this experience with an understanding of Backoffice support functions and the integral part played in the overall business. You will gain direct knowledge of real time payments and cross-border payment transactions. and could include exposure to control environments and process documentation. Responsibilities of the Consumer Ops internship role may include but are not limited to: Assists Business Analysts in documenting current business procedures and processes Assists in the creation of documentation and definitions for technical systems, processes, business rules and data Researching new technologies and components Ensure Application information is correct and updated as required Creating PowerPoints regarding our business case Special Project work related to strategic initiatives within the bank - could be related to Channel applications, Loan Systems, Mobile / Online Banking, CRM, Operations Monthly Vendor Management meetings and SLA reporting What we are looking for An undergraduate student with an expected graduation date between either December 2026 or May/June 2027 . Area of Study: Business Administration, Finance, Economics, Operations Management, Business Analytics Cumulative GPA is 3.0 or above . Demonstrates intellectual curiosity and courage. Strong English communication skills both written and spoken required. Analytical thinkers with a strong attention to detail. Organized and able to manage time and multiple tasks efficiently. Ability to work independently on special projects. Ability to effectively contribute to a team environment. It would be nice to have Coursework in or exposure to accounting, finance, economics, or business. (Preferred) Experience in Microsoft Office products. (Preferred) Experience with Appian and other low code tools . (Preferred) What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Quincy, MA, 1 Enterprise Drive-Quincy-Corp Other Locations: Massachusetts-Quincy Organization: Santander Bank N.A.
10/31/2025
Full time
Consumer Operations Intern Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! What you will gain Our Summer Internship Program, beginning in June 2026, provides immersive training and introduction to Santander. You will be combining this training with practical experience on both technical and interpersonal skills, helping your development during the internship. The 2026 Santander Summer Internship Program is for undergraduate students who have an expected graduation date between December 2026 and May/June 2027. Santander US is a nationwide business with locations across the country. This position is located in Quincy, MA . The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Salary: Undergraduate- $52,000/year Before applying, please keep in mind that our internship program does not offer any relocation assistance. What we offer you You will be given exposure to the innerworkings of one largest financial institutions in the world. Working with best-in-class teams and contributing to projects that drive innovation across the organization. As part of the internship program, you will participate in structured professional development opportunities, create connections with peers and meet leaders across Santander. As a Consumer Operations intern, you will come out of this experience with an understanding of Backoffice support functions and the integral part played in the overall business. You will gain direct knowledge of real time payments and cross-border payment transactions. and could include exposure to control environments and process documentation. Responsibilities of the Consumer Ops internship role may include but are not limited to: Assists Business Analysts in documenting current business procedures and processes Assists in the creation of documentation and definitions for technical systems, processes, business rules and data Researching new technologies and components Ensure Application information is correct and updated as required Creating PowerPoints regarding our business case Special Project work related to strategic initiatives within the bank - could be related to Channel applications, Loan Systems, Mobile / Online Banking, CRM, Operations Monthly Vendor Management meetings and SLA reporting What we are looking for An undergraduate student with an expected graduation date between either December 2026 or May/June 2027 . Area of Study: Business Administration, Finance, Economics, Operations Management, Business Analytics Cumulative GPA is 3.0 or above . Demonstrates intellectual curiosity and courage. Strong English communication skills both written and spoken required. Analytical thinkers with a strong attention to detail. Organized and able to manage time and multiple tasks efficiently. Ability to work independently on special projects. Ability to effectively contribute to a team environment. It would be nice to have Coursework in or exposure to accounting, finance, economics, or business. (Preferred) Experience in Microsoft Office products. (Preferred) Experience with Appian and other low code tools . (Preferred) What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Quincy, MA, 1 Enterprise Drive-Quincy-Corp Other Locations: Massachusetts-Quincy Organization: Santander Bank N.A.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated IT Availability Management Lead you will play a critical role for ensuring the continuous availability of IT services and systems to meet business demands. This lead position focuses on maximizing system uptime, enhancing service performance, and minimizing the potential for service disruptions. The lead will be instrumental in developing and implementing comprehensive strategies, frameworks, and processes for proactively managing the availability of critical IT services and underlying infrastructure. This role demands a seasoned professional capable of directing and optimizing the technical contributions of global teams, including both Full-Time Employees (FTEs) and contractors. Additionally, the IT Availability Management Lead will provide high-level oversight and strategic direction during critical incident management. The ideal candidate will possess a strong blend of technical expertise, process-oriented thinking, and leadership capabilities to drive improvements in the resilience, responsiveness, and overall reliability of enterprise services. Provides SME liaising services between business and IT delivery functions for the purpose of enabling the on-boarding, enhancement and support of systems, applications and other technology solutions. Assesses evolving business requirements to include n establishing, evaluating and validating technical requirements. Recommends alternatives and/or enhancements to existing technology solutions. Researches and helps resolve production issues and defects. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days a week. Relocation assistance is not available for this position. What you'll do: Serves as the primary conduit between IT delivery functions and the business functions through which their technical requirements flow. Actively contributes to successful delivery by partnering with Program Management to understand and drive plans for strategy, transformation and operations. Accountable for ensuring readiness of scope, business goals and objectives prior to project initiation. Delivers coaching, mentoring and just-in-time training to team members through quality reviews and observation. Collaborates with IT function Architects on road maps and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. Serves as Voice of the Customer for Analyst community. Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost-effective manner. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. ACC Major Incident Management Commander : Serve as escalation leader for high-priority or overflow Major Incidents, ensuring rapid service restoration. Provide command and control leadership during critical incidents, coordinating with technical teams, vendors, and business stakeholders. Mentor and support global incident managers, ensuring consistent adherence to ITIL-aligned practices. Partner with Problem Management to drive post-incident reviews and root cause analysis. Collaborate with incident management and major incident management teams in identifying opportunities for improve process, tooling, in the end-to-end flows Work with problem management to drive process improvement and synergy between the two critical ITIL functions. Provide leadership on Major Incident Calls as needed defined by staff shortages on high profile outages requiring greater command and control. Availability Management (AM): Oversee design and execution of strategies to ensure services meet agreed availability targets. Partner with engineering and operations teams to proactively identify risks, implement redundancy, and strengthen resilience. Establish and maintain an Availability Plan, with metrics tied to business outcomes. Drive adoption of automation and predictive analytics to minimize downtime. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in business and/or project management, business/system requirements and technical analysis. Expert knowledge of multiple solution delivery life cycles and Business Management methodologies (Waterfall and Agile) Expert working knowledge of business productivity products, tools and applications. Subject matter expert understanding of system architecture and knowledge of solution development concepts. Extensive experience in requirements management, from conception definition to implementation. Extensive experience with modeling techniques (e.g. UML) and use case development as well as experience with one or more software development frameworks. What sets you apart: ITIL certification (ITIL v3 or ITIL 4). Experience with service monitoring tools (e.g., ServiceNow, BigPanda). Knowledge of cloud technologies and infrastructure as a service (IaaS). Experience with risk management and business continuity planning. Experience with data visualization tools (e.g, Excel, Tableau, ServiceNow Reporting) Strong problem-solving skills with a strategic mindset with a focus on continuous improvement and optimization. Experience with ITIL (Information Technology Infrastructure Library) best practices, particularly in ITIL Availability Management. Strong technical knowledge of IT infrastructure, networks, and systems. Compensation range: The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/30/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated IT Availability Management Lead you will play a critical role for ensuring the continuous availability of IT services and systems to meet business demands. This lead position focuses on maximizing system uptime, enhancing service performance, and minimizing the potential for service disruptions. The lead will be instrumental in developing and implementing comprehensive strategies, frameworks, and processes for proactively managing the availability of critical IT services and underlying infrastructure. This role demands a seasoned professional capable of directing and optimizing the technical contributions of global teams, including both Full-Time Employees (FTEs) and contractors. Additionally, the IT Availability Management Lead will provide high-level oversight and strategic direction during critical incident management. The ideal candidate will possess a strong blend of technical expertise, process-oriented thinking, and leadership capabilities to drive improvements in the resilience, responsiveness, and overall reliability of enterprise services. Provides SME liaising services between business and IT delivery functions for the purpose of enabling the on-boarding, enhancement and support of systems, applications and other technology solutions. Assesses evolving business requirements to include n establishing, evaluating and validating technical requirements. Recommends alternatives and/or enhancements to existing technology solutions. Researches and helps resolve production issues and defects. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days a week. Relocation assistance is not available for this position. What you'll do: Serves as the primary conduit between IT delivery functions and the business functions through which their technical requirements flow. Actively contributes to successful delivery by partnering with Program Management to understand and drive plans for strategy, transformation and operations. Accountable for ensuring readiness of scope, business goals and objectives prior to project initiation. Delivers coaching, mentoring and just-in-time training to team members through quality reviews and observation. Collaborates with IT function Architects on road maps and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. Serves as Voice of the Customer for Analyst community. Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost-effective manner. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. ACC Major Incident Management Commander : Serve as escalation leader for high-priority or overflow Major Incidents, ensuring rapid service restoration. Provide command and control leadership during critical incidents, coordinating with technical teams, vendors, and business stakeholders. Mentor and support global incident managers, ensuring consistent adherence to ITIL-aligned practices. Partner with Problem Management to drive post-incident reviews and root cause analysis. Collaborate with incident management and major incident management teams in identifying opportunities for improve process, tooling, in the end-to-end flows Work with problem management to drive process improvement and synergy between the two critical ITIL functions. Provide leadership on Major Incident Calls as needed defined by staff shortages on high profile outages requiring greater command and control. Availability Management (AM): Oversee design and execution of strategies to ensure services meet agreed availability targets. Partner with engineering and operations teams to proactively identify risks, implement redundancy, and strengthen resilience. Establish and maintain an Availability Plan, with metrics tied to business outcomes. Drive adoption of automation and predictive analytics to minimize downtime. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in business and/or project management, business/system requirements and technical analysis. Expert knowledge of multiple solution delivery life cycles and Business Management methodologies (Waterfall and Agile) Expert working knowledge of business productivity products, tools and applications. Subject matter expert understanding of system architecture and knowledge of solution development concepts. Extensive experience in requirements management, from conception definition to implementation. Extensive experience with modeling techniques (e.g. UML) and use case development as well as experience with one or more software development frameworks. What sets you apart: ITIL certification (ITIL v3 or ITIL 4). Experience with service monitoring tools (e.g., ServiceNow, BigPanda). Knowledge of cloud technologies and infrastructure as a service (IaaS). Experience with risk management and business continuity planning. Experience with data visualization tools (e.g, Excel, Tableau, ServiceNow Reporting) Strong problem-solving skills with a strategic mindset with a focus on continuous improvement and optimization. Experience with ITIL (Information Technology Infrastructure Library) best practices, particularly in ITIL Availability Management. Strong technical knowledge of IT infrastructure, networks, and systems. Compensation range: The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated IT Availability Management Lead you will play a critical role for ensuring the continuous availability of IT services and systems to meet business demands. This lead position focuses on maximizing system uptime, enhancing service performance, and minimizing the potential for service disruptions. The lead will be instrumental in developing and implementing comprehensive strategies, frameworks, and processes for proactively managing the availability of critical IT services and underlying infrastructure. This role demands a seasoned professional capable of directing and optimizing the technical contributions of global teams, including both Full-Time Employees (FTEs) and contractors. Additionally, the IT Availability Management Lead will provide high-level oversight and strategic direction during critical incident management. The ideal candidate will possess a strong blend of technical expertise, process-oriented thinking, and leadership capabilities to drive improvements in the resilience, responsiveness, and overall reliability of enterprise services. Provides SME liaising services between business and IT delivery functions for the purpose of enabling the on-boarding, enhancement and support of systems, applications and other technology solutions. Assesses evolving business requirements to include n establishing, evaluating and validating technical requirements. Recommends alternatives and/or enhancements to existing technology solutions. Researches and helps resolve production issues and defects. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days a week. Relocation assistance is not available for this position. What you'll do: Serves as the primary conduit between IT delivery functions and the business functions through which their technical requirements flow. Actively contributes to successful delivery by partnering with Program Management to understand and drive plans for strategy, transformation and operations. Accountable for ensuring readiness of scope, business goals and objectives prior to project initiation. Delivers coaching, mentoring and just-in-time training to team members through quality reviews and observation. Collaborates with IT function Architects on road maps and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. Serves as Voice of the Customer for Analyst community. Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost-effective manner. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. ACC Major Incident Management Commander : Serve as escalation leader for high-priority or overflow Major Incidents, ensuring rapid service restoration. Provide command and control leadership during critical incidents, coordinating with technical teams, vendors, and business stakeholders. Mentor and support global incident managers, ensuring consistent adherence to ITIL-aligned practices. Partner with Problem Management to drive post-incident reviews and root cause analysis. Collaborate with incident management and major incident management teams in identifying opportunities for improve process, tooling, in the end-to-end flows Work with problem management to drive process improvement and synergy between the two critical ITIL functions. Provide leadership on Major Incident Calls as needed defined by staff shortages on high profile outages requiring greater command and control. Availability Management (AM): Oversee design and execution of strategies to ensure services meet agreed availability targets. Partner with engineering and operations teams to proactively identify risks, implement redundancy, and strengthen resilience. Establish and maintain an Availability Plan, with metrics tied to business outcomes. Drive adoption of automation and predictive analytics to minimize downtime. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in business and/or project management, business/system requirements and technical analysis. Expert knowledge of multiple solution delivery life cycles and Business Management methodologies (Waterfall and Agile) Expert working knowledge of business productivity products, tools and applications. Subject matter expert understanding of system architecture and knowledge of solution development concepts. Extensive experience in requirements management, from conception definition to implementation. Extensive experience with modeling techniques (e.g. UML) and use case development as well as experience with one or more software development frameworks. What sets you apart: ITIL certification (ITIL v3 or ITIL 4). Experience with service monitoring tools (e.g., ServiceNow, BigPanda). Knowledge of cloud technologies and infrastructure as a service (IaaS). Experience with risk management and business continuity planning. Experience with data visualization tools (e.g, Excel, Tableau, ServiceNow Reporting) Strong problem-solving skills with a strategic mindset with a focus on continuous improvement and optimization. Experience with ITIL (Information Technology Infrastructure Library) best practices, particularly in ITIL Availability Management. Strong technical knowledge of IT infrastructure, networks, and systems. Compensation range: The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/30/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated IT Availability Management Lead you will play a critical role for ensuring the continuous availability of IT services and systems to meet business demands. This lead position focuses on maximizing system uptime, enhancing service performance, and minimizing the potential for service disruptions. The lead will be instrumental in developing and implementing comprehensive strategies, frameworks, and processes for proactively managing the availability of critical IT services and underlying infrastructure. This role demands a seasoned professional capable of directing and optimizing the technical contributions of global teams, including both Full-Time Employees (FTEs) and contractors. Additionally, the IT Availability Management Lead will provide high-level oversight and strategic direction during critical incident management. The ideal candidate will possess a strong blend of technical expertise, process-oriented thinking, and leadership capabilities to drive improvements in the resilience, responsiveness, and overall reliability of enterprise services. Provides SME liaising services between business and IT delivery functions for the purpose of enabling the on-boarding, enhancement and support of systems, applications and other technology solutions. Assesses evolving business requirements to include n establishing, evaluating and validating technical requirements. Recommends alternatives and/or enhancements to existing technology solutions. Researches and helps resolve production issues and defects. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days a week. Relocation assistance is not available for this position. What you'll do: Serves as the primary conduit between IT delivery functions and the business functions through which their technical requirements flow. Actively contributes to successful delivery by partnering with Program Management to understand and drive plans for strategy, transformation and operations. Accountable for ensuring readiness of scope, business goals and objectives prior to project initiation. Delivers coaching, mentoring and just-in-time training to team members through quality reviews and observation. Collaborates with IT function Architects on road maps and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. Serves as Voice of the Customer for Analyst community. Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost-effective manner. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. ACC Major Incident Management Commander : Serve as escalation leader for high-priority or overflow Major Incidents, ensuring rapid service restoration. Provide command and control leadership during critical incidents, coordinating with technical teams, vendors, and business stakeholders. Mentor and support global incident managers, ensuring consistent adherence to ITIL-aligned practices. Partner with Problem Management to drive post-incident reviews and root cause analysis. Collaborate with incident management and major incident management teams in identifying opportunities for improve process, tooling, in the end-to-end flows Work with problem management to drive process improvement and synergy between the two critical ITIL functions. Provide leadership on Major Incident Calls as needed defined by staff shortages on high profile outages requiring greater command and control. Availability Management (AM): Oversee design and execution of strategies to ensure services meet agreed availability targets. Partner with engineering and operations teams to proactively identify risks, implement redundancy, and strengthen resilience. Establish and maintain an Availability Plan, with metrics tied to business outcomes. Drive adoption of automation and predictive analytics to minimize downtime. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in business and/or project management, business/system requirements and technical analysis. Expert knowledge of multiple solution delivery life cycles and Business Management methodologies (Waterfall and Agile) Expert working knowledge of business productivity products, tools and applications. Subject matter expert understanding of system architecture and knowledge of solution development concepts. Extensive experience in requirements management, from conception definition to implementation. Extensive experience with modeling techniques (e.g. UML) and use case development as well as experience with one or more software development frameworks. What sets you apart: ITIL certification (ITIL v3 or ITIL 4). Experience with service monitoring tools (e.g., ServiceNow, BigPanda). Knowledge of cloud technologies and infrastructure as a service (IaaS). Experience with risk management and business continuity planning. Experience with data visualization tools (e.g, Excel, Tableau, ServiceNow Reporting) Strong problem-solving skills with a strategic mindset with a focus on continuous improvement and optimization. Experience with ITIL (Information Technology Infrastructure Library) best practices, particularly in ITIL Availability Management. Strong technical knowledge of IT infrastructure, networks, and systems. Compensation range: The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated IT Availability Management Lead you will play a critical role for ensuring the continuous availability of IT services and systems to meet business demands. This lead position focuses on maximizing system uptime, enhancing service performance, and minimizing the potential for service disruptions. The lead will be instrumental in developing and implementing comprehensive strategies, frameworks, and processes for proactively managing the availability of critical IT services and underlying infrastructure. This role demands a seasoned professional capable of directing and optimizing the technical contributions of global teams, including both Full-Time Employees (FTEs) and contractors. Additionally, the IT Availability Management Lead will provide high-level oversight and strategic direction during critical incident management. The ideal candidate will possess a strong blend of technical expertise, process-oriented thinking, and leadership capabilities to drive improvements in the resilience, responsiveness, and overall reliability of enterprise services. Provides SME liaising services between business and IT delivery functions for the purpose of enabling the on-boarding, enhancement and support of systems, applications and other technology solutions. Assesses evolving business requirements to include n establishing, evaluating and validating technical requirements. Recommends alternatives and/or enhancements to existing technology solutions. Researches and helps resolve production issues and defects. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days a week. Relocation assistance is not available for this position. What you'll do: Serves as the primary conduit between IT delivery functions and the business functions through which their technical requirements flow. Actively contributes to successful delivery by partnering with Program Management to understand and drive plans for strategy, transformation and operations. Accountable for ensuring readiness of scope, business goals and objectives prior to project initiation. Delivers coaching, mentoring and just-in-time training to team members through quality reviews and observation. Collaborates with IT function Architects on road maps and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. Serves as Voice of the Customer for Analyst community. Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost-effective manner. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. ACC Major Incident Management Commander : Serve as escalation leader for high-priority or overflow Major Incidents, ensuring rapid service restoration. Provide command and control leadership during critical incidents, coordinating with technical teams, vendors, and business stakeholders. Mentor and support global incident managers, ensuring consistent adherence to ITIL-aligned practices. Partner with Problem Management to drive post-incident reviews and root cause analysis. Collaborate with incident management and major incident management teams in identifying opportunities for improve process, tooling, in the end-to-end flows Work with problem management to drive process improvement and synergy between the two critical ITIL functions. Provide leadership on Major Incident Calls as needed defined by staff shortages on high profile outages requiring greater command and control. Availability Management (AM): Oversee design and execution of strategies to ensure services meet agreed availability targets. Partner with engineering and operations teams to proactively identify risks, implement redundancy, and strengthen resilience. Establish and maintain an Availability Plan, with metrics tied to business outcomes. Drive adoption of automation and predictive analytics to minimize downtime. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in business and/or project management, business/system requirements and technical analysis. Expert knowledge of multiple solution delivery life cycles and Business Management methodologies (Waterfall and Agile) Expert working knowledge of business productivity products, tools and applications. Subject matter expert understanding of system architecture and knowledge of solution development concepts. Extensive experience in requirements management, from conception definition to implementation. Extensive experience with modeling techniques (e.g. UML) and use case development as well as experience with one or more software development frameworks. What sets you apart: ITIL certification (ITIL v3 or ITIL 4). Experience with service monitoring tools (e.g., ServiceNow, BigPanda). Knowledge of cloud technologies and infrastructure as a service (IaaS). Experience with risk management and business continuity planning. Experience with data visualization tools (e.g, Excel, Tableau, ServiceNow Reporting) Strong problem-solving skills with a strategic mindset with a focus on continuous improvement and optimization. Experience with ITIL (Information Technology Infrastructure Library) best practices, particularly in ITIL Availability Management. Strong technical knowledge of IT infrastructure, networks, and systems. Compensation range: The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/30/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated IT Availability Management Lead you will play a critical role for ensuring the continuous availability of IT services and systems to meet business demands. This lead position focuses on maximizing system uptime, enhancing service performance, and minimizing the potential for service disruptions. The lead will be instrumental in developing and implementing comprehensive strategies, frameworks, and processes for proactively managing the availability of critical IT services and underlying infrastructure. This role demands a seasoned professional capable of directing and optimizing the technical contributions of global teams, including both Full-Time Employees (FTEs) and contractors. Additionally, the IT Availability Management Lead will provide high-level oversight and strategic direction during critical incident management. The ideal candidate will possess a strong blend of technical expertise, process-oriented thinking, and leadership capabilities to drive improvements in the resilience, responsiveness, and overall reliability of enterprise services. Provides SME liaising services between business and IT delivery functions for the purpose of enabling the on-boarding, enhancement and support of systems, applications and other technology solutions. Assesses evolving business requirements to include n establishing, evaluating and validating technical requirements. Recommends alternatives and/or enhancements to existing technology solutions. Researches and helps resolve production issues and defects. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days a week. Relocation assistance is not available for this position. What you'll do: Serves as the primary conduit between IT delivery functions and the business functions through which their technical requirements flow. Actively contributes to successful delivery by partnering with Program Management to understand and drive plans for strategy, transformation and operations. Accountable for ensuring readiness of scope, business goals and objectives prior to project initiation. Delivers coaching, mentoring and just-in-time training to team members through quality reviews and observation. Collaborates with IT function Architects on road maps and upgrade strategies. Performs high-level analyses on technical topics for pre-project and project topics. Supports Project Management and Practice leads with policy, procedures, and governance. Participates in process improvement initiatives in support of project strategy efforts. Serves as Voice of the Customer for Analyst community. Leads innovative opportunities to improve efficiency and productivity for the Analyst role. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost-effective manner. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. ACC Major Incident Management Commander : Serve as escalation leader for high-priority or overflow Major Incidents, ensuring rapid service restoration. Provide command and control leadership during critical incidents, coordinating with technical teams, vendors, and business stakeholders. Mentor and support global incident managers, ensuring consistent adherence to ITIL-aligned practices. Partner with Problem Management to drive post-incident reviews and root cause analysis. Collaborate with incident management and major incident management teams in identifying opportunities for improve process, tooling, in the end-to-end flows Work with problem management to drive process improvement and synergy between the two critical ITIL functions. Provide leadership on Major Incident Calls as needed defined by staff shortages on high profile outages requiring greater command and control. Availability Management (AM): Oversee design and execution of strategies to ensure services meet agreed availability targets. Partner with engineering and operations teams to proactively identify risks, implement redundancy, and strengthen resilience. Establish and maintain an Availability Plan, with metrics tied to business outcomes. Drive adoption of automation and predictive analytics to minimize downtime. What you have: Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in business and/or project management, business/system requirements and technical analysis. Expert knowledge of multiple solution delivery life cycles and Business Management methodologies (Waterfall and Agile) Expert working knowledge of business productivity products, tools and applications. Subject matter expert understanding of system architecture and knowledge of solution development concepts. Extensive experience in requirements management, from conception definition to implementation. Extensive experience with modeling techniques (e.g. UML) and use case development as well as experience with one or more software development frameworks. What sets you apart: ITIL certification (ITIL v3 or ITIL 4). Experience with service monitoring tools (e.g., ServiceNow, BigPanda). Knowledge of cloud technologies and infrastructure as a service (IaaS). Experience with risk management and business continuity planning. Experience with data visualization tools (e.g, Excel, Tableau, ServiceNow Reporting) Strong problem-solving skills with a strategic mindset with a focus on continuous improvement and optimization. Experience with ITIL (Information Technology Infrastructure Library) best practices, particularly in ITIL Availability Management. Strong technical knowledge of IT infrastructure, networks, and systems. Compensation range: The salary range for this position is: $114,080- $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. The individual(s) selected for this role will manage either a team of Core Adjusters or Express Adjusters. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our Phoenix Arizona campus. Relocation assistance is not available for this position. Tasks: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Minimum Experience: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor 2+ years handling Complex Non-Injury Auto coverage and liability decisioning 2+ years Physical Damage claims experience 2+ years Auto injury claims experience Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450-$186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/30/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. The individual(s) selected for this role will manage either a team of Core Adjusters or Express Adjusters. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our Phoenix Arizona campus. Relocation assistance is not available for this position. Tasks: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Minimum Experience: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor 2+ years handling Complex Non-Injury Auto coverage and liability decisioning 2+ years Physical Damage claims experience 2+ years Auto injury claims experience Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450-$186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Payments Technology Intern Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! What you will gain Our Summer Internship Program, beginning in June 2026, provides immersive training and introduction to Santander. You will be combining this training with practical experience on both technical and interpersonal skills, helping your development during the internship. The 2026 Santander Summer Internship Program is for undergraduate student who have an expected graduation date between December 2026 and May/June 2027. Santander US is a nationwide business with locations across the country. This position is located in Quincy, MA . The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Salary: $67,600/year Before applying, please keep in mind that our internship program does not offer any relocation assistance. What we offer you You will be given exposure to the innerworkings of one largest financial institutions in the world. Working with best-in-class teams and contributing to projects that drive innovation across the organization. As part of the internship program, you will participate in structured professional development opportunities, create connections with peers and meet leaders across Santander. As a Payments Technology intern, you will come out of this experience with an understanding of how payment systems are integrated, documented, and maintained within a large financial institution. You will gain direct knowledge of software integration, API workflows, and system documentation, and could include exposure to enterprise payment platforms, emerging fintech tools, and cross-functional technology initiatives. You'll learn how to collaborate with engineers, business analysts, and product managers to deliver reliable and scalable technology solutions. Responsibilities of the Payments Technology internship role may include but are not limited to: Assisting in the integration of software solutions into the payments technology ecosystem. Supporting the creation and maintenance of technical documentation for system architecture, workflows, and integration processes. Researching new technologies, APIs, and tools relevant to payment systems. Helping ensure technical documentation and application information is accurate and up to date. Preparing presentations (e.g., PowerPoints) to communicate technical and business cases to stakeholders. Participating in testing, troubleshooting, and validating integrations. Special project work related to strategic initiatives within the bank - could include real-time payments, API-driven services, mobile/online banking integrations, or system modernization efforts. What we are looking for An undergraduate student with an expected graduation date between either December 2026 or May/June 2027. Area of Study: Computer Science, Software Engineering, Information Systems, or a related technical discipline including all engineering degrees. Cumulative GPA is 3.5 or above. Demonstrates intellectual curiosity and courage. Strong English communication skills both written and spoken required. Analytical thinkers with a strong attention to detail. Organized and able to manage time and multiple tasks efficiently. Ability to work independently on special projects. Ability to effectively contribute to a team environment. It would be nice to have Coursework or exposure to APIs, databases, cloud computing, or software integration. (Preferred) Experience with Microsoft Office (Word, PowerPoint, Excel). (Preferred) Experience with programming languages such as C++, Python, Java, or JavaScript. (Preferred) What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Quincy, MA, 1 Enterprise Drive-Quincy-Corp Other Locations: Massachusetts-Quincy Organization: Santander Holdings USA, Inc.
10/30/2025
Full time
Payments Technology Intern Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! What you will gain Our Summer Internship Program, beginning in June 2026, provides immersive training and introduction to Santander. You will be combining this training with practical experience on both technical and interpersonal skills, helping your development during the internship. The 2026 Santander Summer Internship Program is for undergraduate student who have an expected graduation date between December 2026 and May/June 2027. Santander US is a nationwide business with locations across the country. This position is located in Quincy, MA . The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Salary: $67,600/year Before applying, please keep in mind that our internship program does not offer any relocation assistance. What we offer you You will be given exposure to the innerworkings of one largest financial institutions in the world. Working with best-in-class teams and contributing to projects that drive innovation across the organization. As part of the internship program, you will participate in structured professional development opportunities, create connections with peers and meet leaders across Santander. As a Payments Technology intern, you will come out of this experience with an understanding of how payment systems are integrated, documented, and maintained within a large financial institution. You will gain direct knowledge of software integration, API workflows, and system documentation, and could include exposure to enterprise payment platforms, emerging fintech tools, and cross-functional technology initiatives. You'll learn how to collaborate with engineers, business analysts, and product managers to deliver reliable and scalable technology solutions. Responsibilities of the Payments Technology internship role may include but are not limited to: Assisting in the integration of software solutions into the payments technology ecosystem. Supporting the creation and maintenance of technical documentation for system architecture, workflows, and integration processes. Researching new technologies, APIs, and tools relevant to payment systems. Helping ensure technical documentation and application information is accurate and up to date. Preparing presentations (e.g., PowerPoints) to communicate technical and business cases to stakeholders. Participating in testing, troubleshooting, and validating integrations. Special project work related to strategic initiatives within the bank - could include real-time payments, API-driven services, mobile/online banking integrations, or system modernization efforts. What we are looking for An undergraduate student with an expected graduation date between either December 2026 or May/June 2027. Area of Study: Computer Science, Software Engineering, Information Systems, or a related technical discipline including all engineering degrees. Cumulative GPA is 3.5 or above. Demonstrates intellectual curiosity and courage. Strong English communication skills both written and spoken required. Analytical thinkers with a strong attention to detail. Organized and able to manage time and multiple tasks efficiently. Ability to work independently on special projects. Ability to effectively contribute to a team environment. It would be nice to have Coursework or exposure to APIs, databases, cloud computing, or software integration. (Preferred) Experience with Microsoft Office (Word, PowerPoint, Excel). (Preferred) Experience with programming languages such as C++, Python, Java, or JavaScript. (Preferred) What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Quincy, MA, 1 Enterprise Drive-Quincy-Corp Other Locations: Massachusetts-Quincy Organization: Santander Holdings USA, Inc.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. The individual(s) selected for this role will manage either a team of Core Adjusters or Express Adjusters. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our Phoenix Arizona campus. Relocation assistance is not available for this position. Tasks: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Minimum Experience: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor 2+ years handling Complex Non-Injury Auto coverage and liability decisioning 2+ years Physical Damage claims experience 2+ years Auto injury claims experience Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450-$186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/29/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. The individual(s) selected for this role will manage either a team of Core Adjusters or Express Adjusters. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our Phoenix Arizona campus. Relocation assistance is not available for this position. Tasks: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Minimum Experience: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor 2+ years handling Complex Non-Injury Auto coverage and liability decisioning 2+ years Physical Damage claims experience 2+ years Auto injury claims experience Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450-$186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. The individual(s) selected for this role will manage either a team of Core Adjusters or Express Adjusters. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our Phoenix Arizona campus. Relocation assistance is not available for this position. Tasks: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Minimum Experience: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor 2+ years handling Complex Non-Injury Auto coverage and liability decisioning 2+ years Physical Damage claims experience 2+ years Auto injury claims experience Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450-$186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/29/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. The individual(s) selected for this role will manage either a team of Core Adjusters or Express Adjusters. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our Phoenix Arizona campus. Relocation assistance is not available for this position. Tasks: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Minimum Experience: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor 2+ years handling Complex Non-Injury Auto coverage and liability decisioning 2+ years Physical Damage claims experience 2+ years Auto injury claims experience Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450-$186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. The individual(s) selected for this role will manage either a team of Core Adjusters or Express Adjusters. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our Phoenix Arizona campus. Relocation assistance is not available for this position. Tasks: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Minimum Experience: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor 2+ years handling Complex Non-Injury Auto coverage and liability decisioning 2+ years Physical Damage claims experience 2+ years Auto injury claims experience Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450-$186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/29/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. The individual(s) selected for this role will manage either a team of Core Adjusters or Express Adjusters. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our Phoenix Arizona campus. Relocation assistance is not available for this position. Tasks: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Minimum Experience: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager or Supervisor 2+ years handling Complex Non-Injury Auto coverage and liability decisioning 2+ years Physical Damage claims experience 2+ years Auto injury claims experience Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450-$186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Risk Management-IT Chief Operating Officer Intern Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! What you will gain Our Summer Internship Program, beginning in June 2026, provides immersive training and introduction to Santander. You will be combining this training with practical experience on both technical and interpersonal skills, helping your development during the internship. The 2026 Santander Summer Internship Program is for undergraduate students and/or graduate level students who have an expected graduation date between December 2026 and May/June 2027. Santander US is a nationwide business with locations across the country. This position is located in Quincy, MA . The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Salary: Undergraduate- $67,600/year Graduate- $83,200/year Before applying, please keep in mind that our internship program does not offer any relocation assistance. What we offer you You will be given exposure to the innerworkings of one largest financial institutions in the world. Working with best-in-class teams and contributing to projects that drive innovation across the organization. As part of the internship program, you will participate in structured professional development opportunities, create connections with peers and meet leaders across Santander. As a Risk Management - IT Chief Operating Officer intern, you will come out of this experience with an understanding of how technology functions as a critical business partner in a corporate environment. You will gain direct knowledge of IT structure, governance, and executive-level communication, and could include exposure to technology operations, strategic reporting, and cross-functional coordination. You'll learn how technology supports enterprise decision-making, even in non-technical roles, and why it's embedded in every major initiative at a large financial institution. Responsibilities of the Risk Management - IT Chief Operating Officer internship role may include but are not limited to: Draft PowerPoints for presentations to senior leaders Review/update Excel documents with attention to detail to ensure accuracy Create and/or edit Visio workflows detailing business processes Research and draft communications for upcoming releases Special Project work related to strategic initiatives within the organization Ability to work various tasks at a time and complete assigned tasks end-to-end What we are looking for An undergraduate or graduate student with an expected graduation date between either December 2026 or May/June 2027 . Area of Study: Majoring in Information Systems, MIS, Engineering, Math, Business, or related field Cumulative GPA is 3.0 or above . Demonstrates intellectual curiosity and courage. Strong English communication skills both written and spoken required. Analytical thinkers with a strong attention to detail. Organized and able to manage time and multiple tasks efficiently. Ability to work independently on special projects. Ability to effectively contribute to a team environment. It would be nice to have Coursework in or exposure to Information Systems, MIS, Engineering, Math Business. (Preferred) Experience in Microsoft Office products, including Excel, PowerPoint, Word, Visio, Teams, and SharePoint. (Preferred) Experience in collaboration or workflow platforms such as SharePoint, ServiceNow, or similar tools (Preferred) What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Boston, MA, Boston Other Locations: Massachusetts-Boston,Massachusetts-Quincy Organization: Santander Bank N.A.
10/29/2025
Full time
Risk Management-IT Chief Operating Officer Intern Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! What you will gain Our Summer Internship Program, beginning in June 2026, provides immersive training and introduction to Santander. You will be combining this training with practical experience on both technical and interpersonal skills, helping your development during the internship. The 2026 Santander Summer Internship Program is for undergraduate students and/or graduate level students who have an expected graduation date between December 2026 and May/June 2027. Santander US is a nationwide business with locations across the country. This position is located in Quincy, MA . The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Salary: Undergraduate- $67,600/year Graduate- $83,200/year Before applying, please keep in mind that our internship program does not offer any relocation assistance. What we offer you You will be given exposure to the innerworkings of one largest financial institutions in the world. Working with best-in-class teams and contributing to projects that drive innovation across the organization. As part of the internship program, you will participate in structured professional development opportunities, create connections with peers and meet leaders across Santander. As a Risk Management - IT Chief Operating Officer intern, you will come out of this experience with an understanding of how technology functions as a critical business partner in a corporate environment. You will gain direct knowledge of IT structure, governance, and executive-level communication, and could include exposure to technology operations, strategic reporting, and cross-functional coordination. You'll learn how technology supports enterprise decision-making, even in non-technical roles, and why it's embedded in every major initiative at a large financial institution. Responsibilities of the Risk Management - IT Chief Operating Officer internship role may include but are not limited to: Draft PowerPoints for presentations to senior leaders Review/update Excel documents with attention to detail to ensure accuracy Create and/or edit Visio workflows detailing business processes Research and draft communications for upcoming releases Special Project work related to strategic initiatives within the organization Ability to work various tasks at a time and complete assigned tasks end-to-end What we are looking for An undergraduate or graduate student with an expected graduation date between either December 2026 or May/June 2027 . Area of Study: Majoring in Information Systems, MIS, Engineering, Math, Business, or related field Cumulative GPA is 3.0 or above . Demonstrates intellectual curiosity and courage. Strong English communication skills both written and spoken required. Analytical thinkers with a strong attention to detail. Organized and able to manage time and multiple tasks efficiently. Ability to work independently on special projects. Ability to effectively contribute to a team environment. It would be nice to have Coursework in or exposure to Information Systems, MIS, Engineering, Math Business. (Preferred) Experience in Microsoft Office products, including Excel, PowerPoint, Word, Visio, Teams, and SharePoint. (Preferred) Experience in collaboration or workflow platforms such as SharePoint, ServiceNow, or similar tools (Preferred) What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Boston, MA, Boston Other Locations: Massachusetts-Boston,Massachusetts-Quincy Organization: Santander Bank N.A.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager of Claims Operations, you will support our Attorney Represented Bodily Injury team. Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based out of our San Antonio, TX location only. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle critical issues and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently mentors employees on claims handling and finds opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current or former leadership experience as an Auto Claims Manager or Supervisor 5+ years handling 3rd party auto moderately complex Injury claims Experience handling auto injury claims for the Central Region Insurance Designations (i.e.: CPCU, SCLA) US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450.00 - $186,210.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/29/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager of Claims Operations, you will support our Attorney Represented Bodily Injury team. Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based out of our San Antonio, TX location only. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle critical issues and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently mentors employees on claims handling and finds opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current or former leadership experience as an Auto Claims Manager or Supervisor 5+ years handling 3rd party auto moderately complex Injury claims Experience handling auto injury claims for the Central Region Insurance Designations (i.e.: CPCU, SCLA) US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450.00 - $186,210.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Risk Management-IT Chief Operating Officer Intern Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! What you will gain Our Summer Internship Program, beginning in June 2026, provides immersive training and introduction to Santander. You will be combining this training with practical experience on both technical and interpersonal skills, helping your development during the internship. The 2026 Santander Summer Internship Program is for undergraduate students and/or graduate level students who have an expected graduation date between December 2026 and May/June 2027. Santander US is a nationwide business with locations across the country. This position is located in Quincy, MA . The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Salary: Undergraduate- $67,600/year Graduate- $83,200/year Before applying, please keep in mind that our internship program does not offer any relocation assistance. What we offer you You will be given exposure to the innerworkings of one largest financial institutions in the world. Working with best-in-class teams and contributing to projects that drive innovation across the organization. As part of the internship program, you will participate in structured professional development opportunities, create connections with peers and meet leaders across Santander. As a Risk Management - IT Chief Operating Officer intern, you will come out of this experience with an understanding of how technology functions as a critical business partner in a corporate environment. You will gain direct knowledge of IT structure, governance, and executive-level communication, and could include exposure to technology operations, strategic reporting, and cross-functional coordination. You'll learn how technology supports enterprise decision-making, even in non-technical roles, and why it's embedded in every major initiative at a large financial institution. Responsibilities of the Risk Management - IT Chief Operating Officer internship role may include but are not limited to: Draft PowerPoints for presentations to senior leaders Review/update Excel documents with attention to detail to ensure accuracy Create and/or edit Visio workflows detailing business processes Research and draft communications for upcoming releases Special Project work related to strategic initiatives within the organization Ability to work various tasks at a time and complete assigned tasks end-to-end What we are looking for An undergraduate or graduate student with an expected graduation date between either December 2026 or May/June 2027 . Area of Study: Majoring in Information Systems, MIS, Engineering, Math, Business, or related field Cumulative GPA is 3.0 or above . Demonstrates intellectual curiosity and courage. Strong English communication skills both written and spoken required. Analytical thinkers with a strong attention to detail. Organized and able to manage time and multiple tasks efficiently. Ability to work independently on special projects. Ability to effectively contribute to a team environment. It would be nice to have Coursework in or exposure to Information Systems, MIS, Engineering, Math Business. (Preferred) Experience in Microsoft Office products, including Excel, PowerPoint, Word, Visio, Teams, and SharePoint. (Preferred) Experience in collaboration or workflow platforms such as SharePoint, ServiceNow, or similar tools (Preferred) What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Quincy, MA, 1 Enterprise Drive-Quincy-Corp Other Locations: Massachusetts-Quincy Organization: Santander Holdings USA, Inc.
10/29/2025
Full time
Risk Management-IT Chief Operating Officer Intern Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! What you will gain Our Summer Internship Program, beginning in June 2026, provides immersive training and introduction to Santander. You will be combining this training with practical experience on both technical and interpersonal skills, helping your development during the internship. The 2026 Santander Summer Internship Program is for undergraduate students and/or graduate level students who have an expected graduation date between December 2026 and May/June 2027. Santander US is a nationwide business with locations across the country. This position is located in Quincy, MA . The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Salary: Undergraduate- $67,600/year Graduate- $83,200/year Before applying, please keep in mind that our internship program does not offer any relocation assistance. What we offer you You will be given exposure to the innerworkings of one largest financial institutions in the world. Working with best-in-class teams and contributing to projects that drive innovation across the organization. As part of the internship program, you will participate in structured professional development opportunities, create connections with peers and meet leaders across Santander. As a Risk Management - IT Chief Operating Officer intern, you will come out of this experience with an understanding of how technology functions as a critical business partner in a corporate environment. You will gain direct knowledge of IT structure, governance, and executive-level communication, and could include exposure to technology operations, strategic reporting, and cross-functional coordination. You'll learn how technology supports enterprise decision-making, even in non-technical roles, and why it's embedded in every major initiative at a large financial institution. Responsibilities of the Risk Management - IT Chief Operating Officer internship role may include but are not limited to: Draft PowerPoints for presentations to senior leaders Review/update Excel documents with attention to detail to ensure accuracy Create and/or edit Visio workflows detailing business processes Research and draft communications for upcoming releases Special Project work related to strategic initiatives within the organization Ability to work various tasks at a time and complete assigned tasks end-to-end What we are looking for An undergraduate or graduate student with an expected graduation date between either December 2026 or May/June 2027 . Area of Study: Majoring in Information Systems, MIS, Engineering, Math, Business, or related field Cumulative GPA is 3.0 or above . Demonstrates intellectual curiosity and courage. Strong English communication skills both written and spoken required. Analytical thinkers with a strong attention to detail. Organized and able to manage time and multiple tasks efficiently. Ability to work independently on special projects. Ability to effectively contribute to a team environment. It would be nice to have Coursework in or exposure to Information Systems, MIS, Engineering, Math Business. (Preferred) Experience in Microsoft Office products, including Excel, PowerPoint, Word, Visio, Teams, and SharePoint. (Preferred) Experience in collaboration or workflow platforms such as SharePoint, ServiceNow, or similar tools (Preferred) What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Quincy, MA, 1 Enterprise Drive-Quincy-Corp Other Locations: Massachusetts-Quincy Organization: Santander Holdings USA, Inc.
Bowhead / UIC Technical Services
Dahlgren, Virginia
Overview Senior Project Manager (EEAFC-0) Bowhead seeks a highly skilled and security-cleared Senior Project Manager to lead complex, mission-Infrastructure upgrade initiative. This role demands a strategic thinker with deep technical fluency, proven program management capabilities, and the ability to drive cross-functional teams toward successful delivery in high-stakes environments. Responsibilities Essential functions will include: Lead end-to-end delivery of enterprise infrastructure upgrade projects, ensuring alignment with strategic objectives and compliance with federal standards. Manage scope, schedule, budget, and risk across multiple concurrent programs, including infrastructure modernization, network security, and cloud migration. Collaborate with stakeholders across DoD, civilian agencies, and contractor teams to ensure seamless execution and reporting. Translate complex technical requirements into actionable plans, leveraging Agile, Waterfall, or hybrid methodologies. Oversee system integration, testing, and deployment of secure infrastructure pipeline and to read and understand blue prints. Maintain rigorous documentation and reporting for audits, compliance, and executive briefings. Qualifications Required Qualifications Bachelors degree required PMP highly preferred 7+ Years of experience leading DOD projects Strong background in network architecture and network backbone highly preferred Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint, Project. Should be familiar with ServiceNow. Ability to communicate effectively with all levels of employees and outside contacts Strong interpersonal skills and good judgment with the ability to work alone or as part of a team Physical Demands: Must be able to lift up to 50 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
10/28/2025
Full time
Overview Senior Project Manager (EEAFC-0) Bowhead seeks a highly skilled and security-cleared Senior Project Manager to lead complex, mission-Infrastructure upgrade initiative. This role demands a strategic thinker with deep technical fluency, proven program management capabilities, and the ability to drive cross-functional teams toward successful delivery in high-stakes environments. Responsibilities Essential functions will include: Lead end-to-end delivery of enterprise infrastructure upgrade projects, ensuring alignment with strategic objectives and compliance with federal standards. Manage scope, schedule, budget, and risk across multiple concurrent programs, including infrastructure modernization, network security, and cloud migration. Collaborate with stakeholders across DoD, civilian agencies, and contractor teams to ensure seamless execution and reporting. Translate complex technical requirements into actionable plans, leveraging Agile, Waterfall, or hybrid methodologies. Oversee system integration, testing, and deployment of secure infrastructure pipeline and to read and understand blue prints. Maintain rigorous documentation and reporting for audits, compliance, and executive briefings. Qualifications Required Qualifications Bachelors degree required PMP highly preferred 7+ Years of experience leading DOD projects Strong background in network architecture and network backbone highly preferred Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint, Project. Should be familiar with ServiceNow. Ability to communicate effectively with all levels of employees and outside contacts Strong interpersonal skills and good judgment with the ability to work alone or as part of a team Physical Demands: Must be able to lift up to 50 pounds Must be able to stand and walk for prolonged amounts of time Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Phoenix, AZ. Relocation assistance is not available for this position. What you'll do: Inspect and review quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Build conditions for success removes obstacles, leads and champions change. Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle escalations and make appropriate decisions based on the policy. Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert. Hire, develop, and coach claims employees for results delivery. Consistently coach employees on claims handling and find opportunities to improve overall process and engagement Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing manager or previous experience as a manager in property claims 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims Field property claims experience Knowledge of property claims contracts and interpretation of case law Residential construction experience Experience with Xactimate, XactAnalysis and XactContents Experience handling catastrophe claims CPCU or other insurance industry designation Ability to work weekends and overtime if needed US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450- $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/28/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Phoenix, AZ. Relocation assistance is not available for this position. What you'll do: Inspect and review quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Build conditions for success removes obstacles, leads and champions change. Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle escalations and make appropriate decisions based on the policy. Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert. Hire, develop, and coach claims employees for results delivery. Consistently coach employees on claims handling and find opportunities to improve overall process and engagement Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing manager or previous experience as a manager in property claims 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims Field property claims experience Knowledge of property claims contracts and interpretation of case law Residential construction experience Experience with Xactimate, XactAnalysis and XactContents Experience handling catastrophe claims CPCU or other insurance industry designation Ability to work weekends and overtime if needed US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450- $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspect and review quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Build conditions for success removes obstacles, leads and champions change. Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle escalations and make appropriate decisions based on the policy. Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert. Hire, develop, and coach claims employees for results delivery. Consistently coach employees on claims handling and find opportunities to improve overall process and engagement Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing manager or previous experience as a manager in property claims 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims Field property claims experience Knowledge of property claims contracts and interpretation of case law Residential construction experience Experience with Xactimate, XactAnalysis and XactContents Experience handling catastrophe claims CPCU or other insurance industry designation Ability to work weekends and overtime if needed US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450- $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/28/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspect and review quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Build conditions for success removes obstacles, leads and champions change. Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle escalations and make appropriate decisions based on the policy. Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert. Hire, develop, and coach claims employees for results delivery. Consistently coach employees on claims handling and find opportunities to improve overall process and engagement Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing manager or previous experience as a manager in property claims 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims Field property claims experience Knowledge of property claims contracts and interpretation of case law Residential construction experience Experience with Xactimate, XactAnalysis and XactContents Experience handling catastrophe claims CPCU or other insurance industry designation Ability to work weekends and overtime if needed US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450- $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
University of California Agriculture and Natural Resources
Hopland, California
Agriculture Superintendent - Hopland, CA, Job ID 74408 University of California Agriculture and Natural Resources Job Description Under the general direction of the Hopland Research and Extension Center Director, responsible for the management, planning and implementation of field research, farming operations (including livestock), physical plant operations, grounds and building maintenance, irrigation, animal care program, and related administrative functions such as safety coordinator, regulatory compliance, inventory and asset manager, and hazardous materials manager. Supervise staff and serve as Acting Center Director when Center Director is absent. The Agriculture Supervisor is responsible for managing REC operations such as land, labor, equipment, livestock, and facilities are available for researchers and works to coordinate use of these assets for research projects. The land management scope is 5,358 acres and includes numerous buildings and infrastructure to maintain. This position is a career appointment that is 100% fixed. Pay Scale: $66,800.00/year to $94,000.00/year Job Posting Close Date: This job is open until filled. The first application review date will be 01/02/2025. Key Responsibilities: 65% Operations, Budgets, Planning Schedule, coordinate, and conduct field research operations, cropping practices, physical plant/systems operations, and ground and building maintenance. Communicate with individual project leaders and staff to determine project needs and timelines. Develop short-term and long-term plans for crops, field, pasture rotation, land development, research support, building and facilities maintenance, and equipment needs in cooperation with Business Officer and Center Director. Estimate land, labor and facilities requirements for proposed research projects and advise the Research Advisory Committee on project needs and available Center resources. Coordinate and adjust Center operations to accommodate tours, field days, workshops, and special events. Assist with design, implementation, and summary of Center research. Work in the field and shops side-by-side with various other staff to ensure labor needs are fulfilled. Coordinate the application and reporting of pesticides and fertilizers. Manage project labor hours, field activity records, contract labor, and services. Coordinate HREC domestic water operation and irrigation systems as a member of the East Sanel Water Agency. Coordinate equipment repair needs with Assistant Farm Machinery Mechanic. Serve as Aggie Enterprise financial systems back-up reviewer. Work with Business Officer to assure Center operations are adhering to budgets and proper financial procedures. Responsible for sale of cash crops. 25% Supervision Clearly establish and communicate staff work assignments for center operations daily. Monitor work performance for completeness, quality, accuracy and efficiency. Supervise and actively engage in physical work on research, crops, fields, pastures and physical plant operations. Implement UC personnel policies and bargaining agreements. Write employee goals; train, motivate, and develop employees. Evaluate employees' work performance; recommend recognition and merit. Review and certify all employee performance training records. Act as Center Director in his absence. Assist all other unit managers in support of their activities, as required. Positions supervised - Assistant Farm Machinery Mechanic, Principal Animal Technician, Staff Research Associate, Senior Agricultural Technician, Senior Custodian, Animal Health Tech. 10% Health and Safety As Safety Coordinator, responsible to ensure a safe and healthy working environment for all Center assigned employees and visitors; identify and resolve existing and potential hazards, implement good safety management practices and participate in and lead University training programs. Responsible for implementation of center safety, health and environmental quality programs as required by federal, state, local and University regulations. Coordinate training of employees on the proper use of equipment, tools, and hazardous materials. Operates commercial vehicles (non Class A). Requirements: Bachelor's degree in Biological or Agricultural Science or equivalent years of experience in a related field. May be responsible for local predator control strategies. This position will require fingerprinting and background check. Demonstrate capacity to provide leadership, and support collaborative team effort to support oak woodlands, grasslands, chaparral ecosystems, livestock and range management at HREC. Experience performing appropriate practices related to field, pastures and vineyard crop production including planting and harvesting operations, pest management, irrigation and crop fertilization. Experience with maintaining various building types and systems. Experience delegating work assignments and supervising employees. Experience overseeing contracting out for building and infrastructure repair and maintenance, including developing Scopes of Work, conducting bidding processes, and ensuring work is done per contract specifications Skills in operating farming and landscape machinery. Excellent oral and written communication skills. Experience with computers, software including Microsoft Office, and databases. Experience with agricultural and natural resources field research including a general understanding of experimental design, data collection, and data analysis. Experience operating and maintaining agricultural and natural resources research equipment. Experience delivering extension in collaboration with researchers and external partners such as non-profits and government agencies. Skills to independently organize workloads, establish priorities, and exercise good judgement. Skills to assimilate knowledge of Local, State, Federal, and University policies and regulations. Skills to communicate with researchers and specialized staff on budgets, timelines, work requests, and planning. Experience with providing good safety management practices and knowledge of health and safety laws and regulations. Preferred Skills: Experience coordinating safety training programs to employees. Experience with University policies and procedures. Experience with livestock including zoonotic disease theory and management, vaccinations, grazing management, and basic care. Experience operating domestic water system, ideally possessing current D2 and T2 Water Treatment Officer certification, or able to earn those within 18 months of start date. Special Conditions of Employment: Must comply with regulatory agency reporting requirements (California's Child Abuse and Neglect Reporting Act). Possession of building master keys for access to residences, offices, or other facilities. Direct access to and/or responsibility for protected, personal, or other sensitive institutional information, including information on students, faculty, staff, or other University constituents, and IT resources that process, transmit or store restricted or sensitive institutional information. Responsibility for operating commercial vehicles, machinery or toxic systems that could result in accidental death, injury or health problems. DMV Pull Program: Must enroll in the DMV Pull-Notice Program Must possess valid California Driver's License to drive a County or University vehicle. Ability and means to travel on a flexible schedule as needed, proof of liability damage insurance on vehicle used is required. Reimbursement of job-related travel will be reimbursed according to University policies. The University reserves the right to make employment contingent upon successful completion of the background check. This is a designated position requiring a background check and may require fingerprinting due to the nature of the job responsibilities. UC ANR does hire people with conviction histories and reviews information received in the context of the job responsibilities. As of January 1, 2014, ANR is a smoke- and tobacco-free environment in which smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes), is strictly prohibited. As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs , as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. Travel, including travel outside normal business hours, may be requested. Overtime and occasional weekend work as needed, usually on short notice to meet operational needs, may be requested. Misconduct Disclosure Requirement:As a condition of employment . click apply for full job details
10/28/2025
Full time
Agriculture Superintendent - Hopland, CA, Job ID 74408 University of California Agriculture and Natural Resources Job Description Under the general direction of the Hopland Research and Extension Center Director, responsible for the management, planning and implementation of field research, farming operations (including livestock), physical plant operations, grounds and building maintenance, irrigation, animal care program, and related administrative functions such as safety coordinator, regulatory compliance, inventory and asset manager, and hazardous materials manager. Supervise staff and serve as Acting Center Director when Center Director is absent. The Agriculture Supervisor is responsible for managing REC operations such as land, labor, equipment, livestock, and facilities are available for researchers and works to coordinate use of these assets for research projects. The land management scope is 5,358 acres and includes numerous buildings and infrastructure to maintain. This position is a career appointment that is 100% fixed. Pay Scale: $66,800.00/year to $94,000.00/year Job Posting Close Date: This job is open until filled. The first application review date will be 01/02/2025. Key Responsibilities: 65% Operations, Budgets, Planning Schedule, coordinate, and conduct field research operations, cropping practices, physical plant/systems operations, and ground and building maintenance. Communicate with individual project leaders and staff to determine project needs and timelines. Develop short-term and long-term plans for crops, field, pasture rotation, land development, research support, building and facilities maintenance, and equipment needs in cooperation with Business Officer and Center Director. Estimate land, labor and facilities requirements for proposed research projects and advise the Research Advisory Committee on project needs and available Center resources. Coordinate and adjust Center operations to accommodate tours, field days, workshops, and special events. Assist with design, implementation, and summary of Center research. Work in the field and shops side-by-side with various other staff to ensure labor needs are fulfilled. Coordinate the application and reporting of pesticides and fertilizers. Manage project labor hours, field activity records, contract labor, and services. Coordinate HREC domestic water operation and irrigation systems as a member of the East Sanel Water Agency. Coordinate equipment repair needs with Assistant Farm Machinery Mechanic. Serve as Aggie Enterprise financial systems back-up reviewer. Work with Business Officer to assure Center operations are adhering to budgets and proper financial procedures. Responsible for sale of cash crops. 25% Supervision Clearly establish and communicate staff work assignments for center operations daily. Monitor work performance for completeness, quality, accuracy and efficiency. Supervise and actively engage in physical work on research, crops, fields, pastures and physical plant operations. Implement UC personnel policies and bargaining agreements. Write employee goals; train, motivate, and develop employees. Evaluate employees' work performance; recommend recognition and merit. Review and certify all employee performance training records. Act as Center Director in his absence. Assist all other unit managers in support of their activities, as required. Positions supervised - Assistant Farm Machinery Mechanic, Principal Animal Technician, Staff Research Associate, Senior Agricultural Technician, Senior Custodian, Animal Health Tech. 10% Health and Safety As Safety Coordinator, responsible to ensure a safe and healthy working environment for all Center assigned employees and visitors; identify and resolve existing and potential hazards, implement good safety management practices and participate in and lead University training programs. Responsible for implementation of center safety, health and environmental quality programs as required by federal, state, local and University regulations. Coordinate training of employees on the proper use of equipment, tools, and hazardous materials. Operates commercial vehicles (non Class A). Requirements: Bachelor's degree in Biological or Agricultural Science or equivalent years of experience in a related field. May be responsible for local predator control strategies. This position will require fingerprinting and background check. Demonstrate capacity to provide leadership, and support collaborative team effort to support oak woodlands, grasslands, chaparral ecosystems, livestock and range management at HREC. Experience performing appropriate practices related to field, pastures and vineyard crop production including planting and harvesting operations, pest management, irrigation and crop fertilization. Experience with maintaining various building types and systems. Experience delegating work assignments and supervising employees. Experience overseeing contracting out for building and infrastructure repair and maintenance, including developing Scopes of Work, conducting bidding processes, and ensuring work is done per contract specifications Skills in operating farming and landscape machinery. Excellent oral and written communication skills. Experience with computers, software including Microsoft Office, and databases. Experience with agricultural and natural resources field research including a general understanding of experimental design, data collection, and data analysis. Experience operating and maintaining agricultural and natural resources research equipment. Experience delivering extension in collaboration with researchers and external partners such as non-profits and government agencies. Skills to independently organize workloads, establish priorities, and exercise good judgement. Skills to assimilate knowledge of Local, State, Federal, and University policies and regulations. Skills to communicate with researchers and specialized staff on budgets, timelines, work requests, and planning. Experience with providing good safety management practices and knowledge of health and safety laws and regulations. Preferred Skills: Experience coordinating safety training programs to employees. Experience with University policies and procedures. Experience with livestock including zoonotic disease theory and management, vaccinations, grazing management, and basic care. Experience operating domestic water system, ideally possessing current D2 and T2 Water Treatment Officer certification, or able to earn those within 18 months of start date. Special Conditions of Employment: Must comply with regulatory agency reporting requirements (California's Child Abuse and Neglect Reporting Act). Possession of building master keys for access to residences, offices, or other facilities. Direct access to and/or responsibility for protected, personal, or other sensitive institutional information, including information on students, faculty, staff, or other University constituents, and IT resources that process, transmit or store restricted or sensitive institutional information. Responsibility for operating commercial vehicles, machinery or toxic systems that could result in accidental death, injury or health problems. DMV Pull Program: Must enroll in the DMV Pull-Notice Program Must possess valid California Driver's License to drive a County or University vehicle. Ability and means to travel on a flexible schedule as needed, proof of liability damage insurance on vehicle used is required. Reimbursement of job-related travel will be reimbursed according to University policies. The University reserves the right to make employment contingent upon successful completion of the background check. This is a designated position requiring a background check and may require fingerprinting due to the nature of the job responsibilities. UC ANR does hire people with conviction histories and reviews information received in the context of the job responsibilities. As of January 1, 2014, ANR is a smoke- and tobacco-free environment in which smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes), is strictly prohibited. As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs , as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. Travel, including travel outside normal business hours, may be requested. Overtime and occasional weekend work as needed, usually on short notice to meet operational needs, may be requested. Misconduct Disclosure Requirement:As a condition of employment . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspect and review quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Build conditions for success removes obstacles, leads and champions change. Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle escalations and make appropriate decisions based on the policy. Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert. Hire, develop, and coach claims employees for results delivery. Consistently coach employees on claims handling and find opportunities to improve overall process and engagement Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing manager or previous experience as a manager in property claims 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims Field property claims experience Knowledge of property claims contracts and interpretation of case law Residential construction experience Experience with Xactimate, XactAnalysis and XactContents Experience handling catastrophe claims CPCU or other insurance industry designation Ability to work weekends and overtime if needed US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450- $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/28/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspect and review quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Build conditions for success removes obstacles, leads and champions change. Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle escalations and make appropriate decisions based on the policy. Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert. Hire, develop, and coach claims employees for results delivery. Consistently coach employees on claims handling and find opportunities to improve overall process and engagement Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing manager or previous experience as a manager in property claims 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims Field property claims experience Knowledge of property claims contracts and interpretation of case law Residential construction experience Experience with Xactimate, XactAnalysis and XactContents Experience handling catastrophe claims CPCU or other insurance industry designation Ability to work weekends and overtime if needed US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450- $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Phoenix, AZ. Relocation assistance is not available for this position. What you'll do: Inspect and review quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Build conditions for success removes obstacles, leads and champions change. Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle escalations and make appropriate decisions based on the policy. Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert. Hire, develop, and coach claims employees for results delivery. Consistently coach employees on claims handling and find opportunities to improve overall process and engagement Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing manager or previous experience as a manager in property claims 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims Field property claims experience Knowledge of property claims contracts and interpretation of case law Residential construction experience Experience with Xactimate, XactAnalysis and XactContents Experience handling catastrophe claims CPCU or other insurance industry designation Ability to work weekends and overtime if needed US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450- $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/27/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Complete process improvements, provide feedback on the process and lead organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Phoenix, AZ. Relocation assistance is not available for this position. What you'll do: Inspect and review quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identify opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Build conditions for success removes obstacles, leads and champions change. Achieve optimal productivity through leading workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle escalations and make appropriate decisions based on the policy. Facilitate and guide employees through skill identification and developing for career progression. Support projects by serving as a subject matter expert. Hire, develop, and coach claims employees for results delivery. Consistently coach employees on claims handling and find opportunities to improve overall process and engagement Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Existing manager or previous experience as a manager in property claims 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims Field property claims experience Knowledge of property claims contracts and interpretation of case law Residential construction experience Experience with Xactimate, XactAnalysis and XactContents Experience handling catastrophe claims CPCU or other insurance industry designation Ability to work weekends and overtime if needed US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450- $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UPMC Hamot, located in Erie, Pennsylvania, is seeking a Family Medicine Physician to join the growing network at a practice location in Corry, Pennsylvania. Position available immediately! Plus, First and Second year residents are encouraged to apply! Ask About Our Sign On Bonus and Student Loan Repayment! Corry is located at the junction of three counties: Erie, Warren and Crawford. During the last 150 years, Corry has grown from a railroad boomtown, to a nice, family-friendly place to raise a family, live work and play! Corry is the second largest city in Erie County. You will love living in this region! Regional Health Services, Inc, UPMC's physician employed division, is comprised of a group of board-certified family practice physicians, physician assistants, and nurse practitioners who provide care to more than 98,000 patients. Established in 1985, the network has grown into an association of 47 physicians in 19 offices located throughout Northwest Pennsylvania and is still growing. Candidate must be Board Certified or Board Eligible in Family Medicine. The physician will be responsible for outpatient call only creating a sustainable balance between professional goals and personal life. The physician will have access to, and will work closely with, UPMC Hamot's specialty care network. This position offers J1 waiver sponsorship EPIC EMR Candidates can expect: Competitive base salary commensurate with experience/training $50,000 sign on bonus Paid time off, CME days, and CME stipend Paid occurrence-based malpractice insurance Medical, dental and vision insurance 403 (b) tax shelter, pension plan Short and long-term disability Group Life insurance Robust retirement plans Customary and reasonable moving expenses About UPMC Hamot UPMC Hamot is a 458-bed hospital in Erie, PA, offering a full complement of inpatient and outpatient services, and serves as a regional referral hub and Level II Trauma Center. Supported by over 650 physicians and nearly 4,000 dedicated employees, UPMC Hamot's mission is to serve its patients, communities, and one another in the UPMC Hamot tradition of quality, health, healing, and education. UPMC Hamot's superior health care services are continually recognized by notable accrediting bodies. About UPMC A $26 billion health care provider and insurer, Pittsburgh-based UPMC is inventing new models of patient-centered, cost-effective, accountable care. The largest nongovernmental employer in Pennsylvania, UPMC integrates 95,000 employees, 40 hospitals, 800 doctors' offices and outpatient sites, and a nearly 4.5 million-member Insurance Services Division, the largest medical insurer in western Pennsylvania. In the most recent fiscal year, UPMC contributed $1.5 billion in benefits to its communities, including more care to the region's most vulnerable citizens than any other health care institution, and paid more than $900 million in federal, state, and local taxes. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial, and technological skills worldwide through its innovation and commercialization arm, UPMC Enterprises, and through UPMC International. U.S. News consistently ranks UPMC Presbyterian Shadyside among the nation's best hospitals in many specialties and ranks UPMC Children's Hospital of Pittsburgh on its Honor Roll of America's Best Children's Hospitals. Our Values At UPMC, we're driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Supporting a Diverse Workplace UPMC respects that talent and skill are not limited but enhanced by the diversity and cultural expertise staff brings to the workplace. Having a diverse employee presence at all levels provides a wealth of benefits. It ensures we have the knowledge, critical thinking, agility, and innovation required of a leading and forward-thinking integrated health care system. About Corry, PA Welcome to Corry, PA - a place that about 6,400 people call home; a place where hometown America still exists. Perhaps a modern day Norman Rockwell could live here. It is a great place to live, work and raise a family. Perhaps after a visit, you too might consider calling Corry "home." Corry is located in northwest Pennsylvania, about 30 miles southeast of Erie, and about seven miles south of the New York state line. Why should one live here? All the benefits of small town living; all the amenities of a larger city are a short drive away. The Chamber of Commerce, Fine Arts Council, Mead Park Association and other groups too many to mention are constantly organizing activities like Sunday in the Park, 5K races and parades. Our sports programs, school sanctioned and extra curricular, bring all kinds of opportunities to the sports minded. Our beautiful countryside hosts cyclists and runners who find many miles of rural roads, the Corry Junction Greenway Trail is being developed and will be the first rails to trails project in Erie County. Corry boasts the Corry Lawrence Municipal Airport. We have runways to support small corporate jets and turbo-props. Hanger space and fuel is available. Look and listen on quiet summer afternoons - you are likely to see a number of locals flying their parasails. If golf is more your style, we have two excellent courses - our 1st class municipal North Hills golf course and the Corry Country Club. You will find them challenging and playable; worth more than a single visit. Speaking of clubs - the Moose, Elks, VFW, Corry Central Labor Club and American Legion are some of the offerings. Service organizations like Kiwanis, Rotary and more are actively making a difference here in Corry; the YMCA has grown by leaps and bounds. More than a few health clubs give good opportunity to keep fit. Hunting and fishing more your idea of recreation? We are in the middle of a number of State Game Lands, and as you become a neighbor you will find many private landholders still willing to allow the recreational use of their properties. Keeping fit in "mind," the Corry Public Library is one of the busiest in the county and worth a visit. The Corry Hi-Ed Council provides continuing education for the young and young at heart, with leadership programs to college-level courses and informational seminars that pack the room. The Corry Area School District (CASD) continues to grow. They are very proud of their alumni. When you stop for a bite to eat, make sure you taste the water - we are certain it is the best. In our community we have a state model Industrial Incubator, a locally owned and operated newspaper and a diverse industrial base that continues to grow, even in today's ever-changing business climate. Specialty gift shops continue to open and prosper - come take a look! And you know something? It is really difficult to try to say everything about something we are so proud to be part of. Visit us and find out for yourself why we call Corry home! Ready to join us? Apply today!
10/27/2025
Full time
UPMC Hamot, located in Erie, Pennsylvania, is seeking a Family Medicine Physician to join the growing network at a practice location in Corry, Pennsylvania. Position available immediately! Plus, First and Second year residents are encouraged to apply! Ask About Our Sign On Bonus and Student Loan Repayment! Corry is located at the junction of three counties: Erie, Warren and Crawford. During the last 150 years, Corry has grown from a railroad boomtown, to a nice, family-friendly place to raise a family, live work and play! Corry is the second largest city in Erie County. You will love living in this region! Regional Health Services, Inc, UPMC's physician employed division, is comprised of a group of board-certified family practice physicians, physician assistants, and nurse practitioners who provide care to more than 98,000 patients. Established in 1985, the network has grown into an association of 47 physicians in 19 offices located throughout Northwest Pennsylvania and is still growing. Candidate must be Board Certified or Board Eligible in Family Medicine. The physician will be responsible for outpatient call only creating a sustainable balance between professional goals and personal life. The physician will have access to, and will work closely with, UPMC Hamot's specialty care network. This position offers J1 waiver sponsorship EPIC EMR Candidates can expect: Competitive base salary commensurate with experience/training $50,000 sign on bonus Paid time off, CME days, and CME stipend Paid occurrence-based malpractice insurance Medical, dental and vision insurance 403 (b) tax shelter, pension plan Short and long-term disability Group Life insurance Robust retirement plans Customary and reasonable moving expenses About UPMC Hamot UPMC Hamot is a 458-bed hospital in Erie, PA, offering a full complement of inpatient and outpatient services, and serves as a regional referral hub and Level II Trauma Center. Supported by over 650 physicians and nearly 4,000 dedicated employees, UPMC Hamot's mission is to serve its patients, communities, and one another in the UPMC Hamot tradition of quality, health, healing, and education. UPMC Hamot's superior health care services are continually recognized by notable accrediting bodies. About UPMC A $26 billion health care provider and insurer, Pittsburgh-based UPMC is inventing new models of patient-centered, cost-effective, accountable care. The largest nongovernmental employer in Pennsylvania, UPMC integrates 95,000 employees, 40 hospitals, 800 doctors' offices and outpatient sites, and a nearly 4.5 million-member Insurance Services Division, the largest medical insurer in western Pennsylvania. In the most recent fiscal year, UPMC contributed $1.5 billion in benefits to its communities, including more care to the region's most vulnerable citizens than any other health care institution, and paid more than $900 million in federal, state, and local taxes. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial, and technological skills worldwide through its innovation and commercialization arm, UPMC Enterprises, and through UPMC International. U.S. News consistently ranks UPMC Presbyterian Shadyside among the nation's best hospitals in many specialties and ranks UPMC Children's Hospital of Pittsburgh on its Honor Roll of America's Best Children's Hospitals. Our Values At UPMC, we're driven by shared values that guide our work and keep us accountable to one another. Our Values of Quality & Safety, Dignity & Respect, Caring & Listening, Responsibility & Integrity, Excellence & Innovation play a vital role in creating a cohesive, positive experience for our employees, patients, health plan members, and community. Supporting a Diverse Workplace UPMC respects that talent and skill are not limited but enhanced by the diversity and cultural expertise staff brings to the workplace. Having a diverse employee presence at all levels provides a wealth of benefits. It ensures we have the knowledge, critical thinking, agility, and innovation required of a leading and forward-thinking integrated health care system. About Corry, PA Welcome to Corry, PA - a place that about 6,400 people call home; a place where hometown America still exists. Perhaps a modern day Norman Rockwell could live here. It is a great place to live, work and raise a family. Perhaps after a visit, you too might consider calling Corry "home." Corry is located in northwest Pennsylvania, about 30 miles southeast of Erie, and about seven miles south of the New York state line. Why should one live here? All the benefits of small town living; all the amenities of a larger city are a short drive away. The Chamber of Commerce, Fine Arts Council, Mead Park Association and other groups too many to mention are constantly organizing activities like Sunday in the Park, 5K races and parades. Our sports programs, school sanctioned and extra curricular, bring all kinds of opportunities to the sports minded. Our beautiful countryside hosts cyclists and runners who find many miles of rural roads, the Corry Junction Greenway Trail is being developed and will be the first rails to trails project in Erie County. Corry boasts the Corry Lawrence Municipal Airport. We have runways to support small corporate jets and turbo-props. Hanger space and fuel is available. Look and listen on quiet summer afternoons - you are likely to see a number of locals flying their parasails. If golf is more your style, we have two excellent courses - our 1st class municipal North Hills golf course and the Corry Country Club. You will find them challenging and playable; worth more than a single visit. Speaking of clubs - the Moose, Elks, VFW, Corry Central Labor Club and American Legion are some of the offerings. Service organizations like Kiwanis, Rotary and more are actively making a difference here in Corry; the YMCA has grown by leaps and bounds. More than a few health clubs give good opportunity to keep fit. Hunting and fishing more your idea of recreation? We are in the middle of a number of State Game Lands, and as you become a neighbor you will find many private landholders still willing to allow the recreational use of their properties. Keeping fit in "mind," the Corry Public Library is one of the busiest in the county and worth a visit. The Corry Hi-Ed Council provides continuing education for the young and young at heart, with leadership programs to college-level courses and informational seminars that pack the room. The Corry Area School District (CASD) continues to grow. They are very proud of their alumni. When you stop for a bite to eat, make sure you taste the water - we are certain it is the best. In our community we have a state model Industrial Incubator, a locally owned and operated newspaper and a diverse industrial base that continues to grow, even in today's ever-changing business climate. Specialty gift shops continue to open and prosper - come take a look! And you know something? It is really difficult to try to say everything about something we are so proud to be part of. Visit us and find out for yourself why we call Corry home! Ready to join us? Apply today!
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager of Claims Operations, you will support our Attorney Represented Bodily Injury team. Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based out of our San Antonio, TX location only. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle critical issues and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently mentors employees on claims handling and finds opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current or former leadership experience as an Auto Claims Manager or Supervisor 5+ years handling 3rd party auto moderately complex Injury claims Experience handling auto injury claims for the Central Region Insurance Designations (i.e.: CPCU, SCLA) US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450.00 - $186,210.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/25/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Manager of Claims Operations, you will support our Attorney Represented Bodily Injury team. Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Implements process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based out of our San Antonio, TX location only. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively finds opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handle critical issues and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently mentors employees on claims handling and finds opportunities to improve overall process and engagement Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current or former leadership experience as an Auto Claims Manager or Supervisor 5+ years handling 3rd party auto moderately complex Injury claims Experience handling auto injury claims for the Central Region Insurance Designations (i.e.: CPCU, SCLA) US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450.00 - $186,210.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
