It's more than a career, it's a calling MO-SSM Health Saint Louis University Hospital 1201 Grand Worker Type: Regular Job Highlights: Join us because Together, We Care. Sign On Bonus: Up to $ 20,000 with 1 years' experience ($15,000 with less than 1 year), payable within 30 days of start date. Schedule: Full time, day shift! Pay Range: $35.81 - $53.72/hour & Daily Pay available! Shift Differentials: Available for night, weekend, & additional shifts Requirements: Completion of Sonography program and 2 or more ARDMS or CCI registries in Abdomen, OB/GYN, Breast, Echo, or Vascular. 100% tuition benefit for additional certifications for full-time employees! Tuition Reimbursement: 100% tuition benefit for additional certifications for full-time employees! Relocation assistance is available for those who qualify. Qualified external candidates only Job Summary: Performs diagnostic ultrasound imaging studies. Job Responsibilities and Requirements: POSITION ACCOUNTABILITIES AND PERFORMANCE CRITERIA (Percent of Time) Essential Functions: The following are essential job accountabilities and performance criteria: Position Accountabilities Performs ultrasound procedures and examinations according to established department guidelines. 60-75% Criteria A)Performs ultrasound procedures and examinations according to established department guidelines. B) Clearly communicates & explains the exam procedure to the patient and any family member present to insure understanding and patient's consent for explained test. C) Assesses patient's medical, cardiac or vascular status by taking a history before the exam. D) Assembles a chart with the patient's information and enters information into the current PACS System or Electronic Medical Record (EMR). E) Records all imaging studies (digital archive) for the Medical Director or his/her designee to review and interpret. 2) Completes patient billing to insure accurate and timely billing procedures. 5% Criteria Enters charges daily for procedures performed with no more than 1 error per week. Prints reports from PAC, Epic and On Demand. Checks each charge to ensure the right account number is used and the correct procedures are charged. 3) Supports all functions, goals and objectives of the department as well as development of any new programs. 5% Criteria A) Participate in development of new diagnostic testing procedures to be performed in the department. Participates in the evaluation of new equipment for potential purchase. B) Educates residents and other medical or technical staff in the technical aspects, indications and limitations. C) Enhances professional growth and development through annual participation in educational programs, in-services, workshops, reading current publications, on line CME through various professional organizations & manufacturers and viewing videotaped education programs. Complete required CEUs to maintain specialty certification. D) Participates in research studies that require services of the department. 4) Safety/Infection Control: Practices according to safety and infection control policies. 3-5% Criteria A) Practices universal precautions and disposes of hazardous wastes per established guidelines. Disinfects and cleans equipment according to manufacturers' guidelines and standards outlined by Infection Control and department policy, including high level disinfection (HLD). B) Maintains a safe, clean, comfortable and therapeutic environment for patients/families/employees in accordance with hospital standards. 1. Maintains clutter free environment. 2. Keeps conversations and background noise to a minimum Adheres to dress code. Properly displays ID badge worn with picture visible and above the waistline at all times. Maintains equipment in clean & proper working condition on a daily basis. Troubleshoots & corrects technical problems as needed. Contacts Clinical Engineering or manufacturer's service department (if under contract) when malfunctions occur. C) Reports risk management concerns. D) Assumes responsibility for completing all assigned annual hospital and department specific mandatory requirements. 1. Safety/Fire 2. Blood Borne Pathogens 3. Hazardous Communication 4. TB 5. Department Specific 6. Age Appropriate Care (for clinical staff only) E) Works in a constant state of alertness and safe manner. 5) Service: Provides service excellence to the customers of Saint Louis University Hospital by delivering timely, high quality care in a courteous and respectful manner. 2-5% Criteria A) Demonstrates Care and Courtesy to all patients, family members, hospital and medical staff. Demonstrate ability to relate to coworkers in a professional and respectful manner, in order to assure and promote a culture of safety B) Communicates Effectively and Maintains Confidentiality as outlined in the hospital policy. C) Demonstrates Competence and Collaboration as outlined in the hospital policy. D) Provides Cost Effective Services: Minimizes overtime by scheduling and performing patient procedures in the most efficient manner (flex time). Appropriately uses/handles equipment and orders supplies to minimize expenditures on repairs, replacement items and inventory. E) Attends regularly scheduled hospital and department meetings that support and explain the Mission of St. Louis University Hospital and its operation. 6) Performance Improvement (PI): Incorporates Quality Assessment into one's daily work. 2%-3% Criteria A) Assists in the daily collection of data for the department's Performance Improvement Program (volume indicators monthly & quality indicators are based upon department operation & requested monitoring by the procedure review committee). B) Wisely and responsibly utilize the resources within the facility. Take care of equipment and report problems to result in a longer usage life. C) Recommends changes in practices to increase efficiency and minimize waste to manager. 7) Age Appropriate Care: Provides age-appropriate care to: 1% _Infant _Child x Adolescent x Adult x Geriatric Criteria A) Demonstrates knowledge and skills of normal growth & development necessary to provide services to the age of the patient served by the department. B) Demonstrates ability to assess and interpret age specific data to identify patient needs. C) Utilizes communication skills necessary to interpret age specific responses to service and interaction. D) Involves family or significant other in decision making related to services provided. Demonstrates ability to provide service needed for the age groups routinely served by the department assigned. 8) Specialized Care: Provides specialized care to patients at high risk for injury. Restraint Care Initiates/evaluates alternatives to restraint prior to application. Applies restraints consistent with the approved procedure. Monitors and assesses patient's response throughout the restraint period at the appropriate intervals. Provides specified patient care (toileting, skin care, hydration, feeding, etc.) on a timely basis. Provides for trail release and removal of restraint as soon as possible. Adhere to hospital policy Restraints. Pain Management Follows pain management plan of care, e.g.: repositioning, message, immobilization, etc. Reports patient complaints of pain to the nursing staff and/or physician. Evaluates and addresses pain concerns in accordance with Pain Management Policy (see hospital policy on pain management). Abuse Assessment Is aware of abuse recognition criteria and incorporates it into assessments. Reports signs of possible abuse/neglect to the physician and Risk Management, and recommends appropriate consultations (psychiatric, Social Work) for evaluation. Adhere to hospital policy on Abuse and Neglect Clinical Assessment and Reporting. 9) Assists in the day-to-day operation of the assigned department. 1-3% Criteria A) Utilizes work order entry system to report functions which need to be performed by housekeeping, maintenance and clinical engineering. B) Retrieves previously archived studies for viewing/printing as requested. C) Assists in clerical duties as required, including telephone responsibilities, processing of reports, posting/mailing of reports, filing, scheduling, etc. D) Participates in preparing and performing regular safety and infection control surveys. Reports non-compliant issues to manager/administrator and if necessary, safety or infection control director, and takes steps to correct deficiencies. DISCLAIMER: Performs other related duties as assigned or requested. Rationale for Essential Functions The performance of this function is the reason the job exists. There are limited employees among whom the performance of this function can be distributed. This function occupies a great deal of the employee's time. This function is highly specialized. Employees are hired for the skill/ability to perform this function . click apply for full job details
07/26/2026
Full time
It's more than a career, it's a calling MO-SSM Health Saint Louis University Hospital 1201 Grand Worker Type: Regular Job Highlights: Join us because Together, We Care. Sign On Bonus: Up to $ 20,000 with 1 years' experience ($15,000 with less than 1 year), payable within 30 days of start date. Schedule: Full time, day shift! Pay Range: $35.81 - $53.72/hour & Daily Pay available! Shift Differentials: Available for night, weekend, & additional shifts Requirements: Completion of Sonography program and 2 or more ARDMS or CCI registries in Abdomen, OB/GYN, Breast, Echo, or Vascular. 100% tuition benefit for additional certifications for full-time employees! Tuition Reimbursement: 100% tuition benefit for additional certifications for full-time employees! Relocation assistance is available for those who qualify. Qualified external candidates only Job Summary: Performs diagnostic ultrasound imaging studies. Job Responsibilities and Requirements: POSITION ACCOUNTABILITIES AND PERFORMANCE CRITERIA (Percent of Time) Essential Functions: The following are essential job accountabilities and performance criteria: Position Accountabilities Performs ultrasound procedures and examinations according to established department guidelines. 60-75% Criteria A)Performs ultrasound procedures and examinations according to established department guidelines. B) Clearly communicates & explains the exam procedure to the patient and any family member present to insure understanding and patient's consent for explained test. C) Assesses patient's medical, cardiac or vascular status by taking a history before the exam. D) Assembles a chart with the patient's information and enters information into the current PACS System or Electronic Medical Record (EMR). E) Records all imaging studies (digital archive) for the Medical Director or his/her designee to review and interpret. 2) Completes patient billing to insure accurate and timely billing procedures. 5% Criteria Enters charges daily for procedures performed with no more than 1 error per week. Prints reports from PAC, Epic and On Demand. Checks each charge to ensure the right account number is used and the correct procedures are charged. 3) Supports all functions, goals and objectives of the department as well as development of any new programs. 5% Criteria A) Participate in development of new diagnostic testing procedures to be performed in the department. Participates in the evaluation of new equipment for potential purchase. B) Educates residents and other medical or technical staff in the technical aspects, indications and limitations. C) Enhances professional growth and development through annual participation in educational programs, in-services, workshops, reading current publications, on line CME through various professional organizations & manufacturers and viewing videotaped education programs. Complete required CEUs to maintain specialty certification. D) Participates in research studies that require services of the department. 4) Safety/Infection Control: Practices according to safety and infection control policies. 3-5% Criteria A) Practices universal precautions and disposes of hazardous wastes per established guidelines. Disinfects and cleans equipment according to manufacturers' guidelines and standards outlined by Infection Control and department policy, including high level disinfection (HLD). B) Maintains a safe, clean, comfortable and therapeutic environment for patients/families/employees in accordance with hospital standards. 1. Maintains clutter free environment. 2. Keeps conversations and background noise to a minimum Adheres to dress code. Properly displays ID badge worn with picture visible and above the waistline at all times. Maintains equipment in clean & proper working condition on a daily basis. Troubleshoots & corrects technical problems as needed. Contacts Clinical Engineering or manufacturer's service department (if under contract) when malfunctions occur. C) Reports risk management concerns. D) Assumes responsibility for completing all assigned annual hospital and department specific mandatory requirements. 1. Safety/Fire 2. Blood Borne Pathogens 3. Hazardous Communication 4. TB 5. Department Specific 6. Age Appropriate Care (for clinical staff only) E) Works in a constant state of alertness and safe manner. 5) Service: Provides service excellence to the customers of Saint Louis University Hospital by delivering timely, high quality care in a courteous and respectful manner. 2-5% Criteria A) Demonstrates Care and Courtesy to all patients, family members, hospital and medical staff. Demonstrate ability to relate to coworkers in a professional and respectful manner, in order to assure and promote a culture of safety B) Communicates Effectively and Maintains Confidentiality as outlined in the hospital policy. C) Demonstrates Competence and Collaboration as outlined in the hospital policy. D) Provides Cost Effective Services: Minimizes overtime by scheduling and performing patient procedures in the most efficient manner (flex time). Appropriately uses/handles equipment and orders supplies to minimize expenditures on repairs, replacement items and inventory. E) Attends regularly scheduled hospital and department meetings that support and explain the Mission of St. Louis University Hospital and its operation. 6) Performance Improvement (PI): Incorporates Quality Assessment into one's daily work. 2%-3% Criteria A) Assists in the daily collection of data for the department's Performance Improvement Program (volume indicators monthly & quality indicators are based upon department operation & requested monitoring by the procedure review committee). B) Wisely and responsibly utilize the resources within the facility. Take care of equipment and report problems to result in a longer usage life. C) Recommends changes in practices to increase efficiency and minimize waste to manager. 7) Age Appropriate Care: Provides age-appropriate care to: 1% _Infant _Child x Adolescent x Adult x Geriatric Criteria A) Demonstrates knowledge and skills of normal growth & development necessary to provide services to the age of the patient served by the department. B) Demonstrates ability to assess and interpret age specific data to identify patient needs. C) Utilizes communication skills necessary to interpret age specific responses to service and interaction. D) Involves family or significant other in decision making related to services provided. Demonstrates ability to provide service needed for the age groups routinely served by the department assigned. 8) Specialized Care: Provides specialized care to patients at high risk for injury. Restraint Care Initiates/evaluates alternatives to restraint prior to application. Applies restraints consistent with the approved procedure. Monitors and assesses patient's response throughout the restraint period at the appropriate intervals. Provides specified patient care (toileting, skin care, hydration, feeding, etc.) on a timely basis. Provides for trail release and removal of restraint as soon as possible. Adhere to hospital policy Restraints. Pain Management Follows pain management plan of care, e.g.: repositioning, message, immobilization, etc. Reports patient complaints of pain to the nursing staff and/or physician. Evaluates and addresses pain concerns in accordance with Pain Management Policy (see hospital policy on pain management). Abuse Assessment Is aware of abuse recognition criteria and incorporates it into assessments. Reports signs of possible abuse/neglect to the physician and Risk Management, and recommends appropriate consultations (psychiatric, Social Work) for evaluation. Adhere to hospital policy on Abuse and Neglect Clinical Assessment and Reporting. 9) Assists in the day-to-day operation of the assigned department. 1-3% Criteria A) Utilizes work order entry system to report functions which need to be performed by housekeeping, maintenance and clinical engineering. B) Retrieves previously archived studies for viewing/printing as requested. C) Assists in clerical duties as required, including telephone responsibilities, processing of reports, posting/mailing of reports, filing, scheduling, etc. D) Participates in preparing and performing regular safety and infection control surveys. Reports non-compliant issues to manager/administrator and if necessary, safety or infection control director, and takes steps to correct deficiencies. DISCLAIMER: Performs other related duties as assigned or requested. Rationale for Essential Functions The performance of this function is the reason the job exists. There are limited employees among whom the performance of this function can be distributed. This function occupies a great deal of the employee's time. This function is highly specialized. Employees are hired for the skill/ability to perform this function . click apply for full job details
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility) Duke Universtiy Hospital, Endoscopy Clinic seeks to hire an experienced Nurse Manager who embrace our mission of Advancing Health Together! The Nurse Manager, Ambulatory provides clinical and operational leadership for nursing and patient care services in one or more ambulatory clinics. This role is responsible for ensuring high standards of patient care, regulatory compliance, and operational excellence in alignment with DUHS policies and service line goals. The Nurse Manager reports to the Practice Administrator to integrate both overall clinic and nursing priorities into operational workflows, promote quality improvement initiatives, and support provider teams. This role actively participates in strategic planning, resource allocation, and change management efforts within the assigned clinics. Work Performed Provide leadership, oversight, and accountability for all clinic practice in the assigned ambulatory clinic(s), ensuring evidence-based standards of care. Partner with operational leaders to align staffing models, workflows, and clinical processes that optimizepatient flow, access, and quality outcomes. Supervise and evaluate all clinic staff, including administrative, nurses, medical assistants, and other licensed/unlicensed personnel; ensure competency, performance, and professional development. Monitor and ensure compliance with all regulatory, accreditation, and infection prevention standards. Collaborate with physician and APP leaders to support clinical care delivery, patient safety initiatives, and service recovery. Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities. Lead quality improvement and population health initiatives, using data to track progress and implement corrective actions as needed. Support onboarding,orientation, and training for new administrative staff, and ensure ongoing development for existing team members. Serve as a resource and liaison for patients, staff, and providers regarding nursing and operational concerns, escalating as appropriate to Practice Administrator or Ambulatory Operations Director. Knowledge, Skills and Abilities Demonstrated leadership in ambulatory nursing and clinical operations. Knowledge of ambulatory care standards, regulatory requirements, and quality improvement methods. Ability to lead interdisciplinary teams and influence change in a complex healthcare environment. Strong communication, conflict resolution, and coaching skills. Financial and operational acumen, including budgeting and resource allocation. Proficiency with electronic health records and clinical reporting systems. Level Characteristics N/A Minimum Qualifications Education Bachelor's degree in nursing (BSN) required Master's degree in nursing or related field preferred. Experience Minimum of three years of nursing experience with at least one year of leadership experience required. Experience in ambulatory or outpatientclinic operations preferred. Degrees, Licensures, Certifications Current RN licensure in the state of NC or compact state. BLS certification required; additional certifications may be required based on specialty. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
07/24/2026
Full time
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke Nursing Highlights: Duke University Health System is designated as a Magnet organization Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000 + registered nurses Quality of Life: Living in the Triangle! Relocation Assistance (based on eligibility) Duke Universtiy Hospital, Endoscopy Clinic seeks to hire an experienced Nurse Manager who embrace our mission of Advancing Health Together! The Nurse Manager, Ambulatory provides clinical and operational leadership for nursing and patient care services in one or more ambulatory clinics. This role is responsible for ensuring high standards of patient care, regulatory compliance, and operational excellence in alignment with DUHS policies and service line goals. The Nurse Manager reports to the Practice Administrator to integrate both overall clinic and nursing priorities into operational workflows, promote quality improvement initiatives, and support provider teams. This role actively participates in strategic planning, resource allocation, and change management efforts within the assigned clinics. Work Performed Provide leadership, oversight, and accountability for all clinic practice in the assigned ambulatory clinic(s), ensuring evidence-based standards of care. Partner with operational leaders to align staffing models, workflows, and clinical processes that optimizepatient flow, access, and quality outcomes. Supervise and evaluate all clinic staff, including administrative, nurses, medical assistants, and other licensed/unlicensed personnel; ensure competency, performance, and professional development. Monitor and ensure compliance with all regulatory, accreditation, and infection prevention standards. Collaborate with physician and APP leaders to support clinical care delivery, patient safety initiatives, and service recovery. Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities. Lead quality improvement and population health initiatives, using data to track progress and implement corrective actions as needed. Support onboarding,orientation, and training for new administrative staff, and ensure ongoing development for existing team members. Serve as a resource and liaison for patients, staff, and providers regarding nursing and operational concerns, escalating as appropriate to Practice Administrator or Ambulatory Operations Director. Knowledge, Skills and Abilities Demonstrated leadership in ambulatory nursing and clinical operations. Knowledge of ambulatory care standards, regulatory requirements, and quality improvement methods. Ability to lead interdisciplinary teams and influence change in a complex healthcare environment. Strong communication, conflict resolution, and coaching skills. Financial and operational acumen, including budgeting and resource allocation. Proficiency with electronic health records and clinical reporting systems. Level Characteristics N/A Minimum Qualifications Education Bachelor's degree in nursing (BSN) required Master's degree in nursing or related field preferred. Experience Minimum of three years of nursing experience with at least one year of leadership experience required. Experience in ambulatory or outpatientclinic operations preferred. Degrees, Licensures, Certifications Current RN licensure in the state of NC or compact state. BLS certification required; additional certifications may be required based on specialty. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. Clinical Nurse II- Duke Signature Care Location: 3475 Erwin Rd, Durham, NC 27705 Job Summary: We are seeking a Clinical Nurse II in our Duke Signature Care clinic located in Durham, NC to be an integral member of the healthcare team and provide direct and indirect care to patients. Independently plan and provide professional nursing care for patients in ambulatory clinic settings in accordance with the medical and nursing plans of care and established policies and procedures. Provide nursing services to patients and families in accordance with the scope of the RN as defined by the North Carolina Board of Nursing. Address patient phone calls and coordinate care needs in an ambulatory concierge practice/ Primary Care Medical Home. Includes, but not limited to, triage of acute care needs utilizing approved protocols when appropriate; obtaining medical documents; prescription refills; managing home health supplies and equipment; and scheduling patient visits. Job Duties and Responsibilities: Participate in daily huddles with providers and clinical team to coordinate patient care needs. Plan, provide and document professional nursing care in ambulatory settings, utilizing the nursing process, in accordance with physician orders and established policies and procedures, under the supervision of the assistant nurse manager, nurse manager and Health Center Administrator. Perform patient assessment on intake and documentation utilizing double identifiers including reason for visit, vital signs, medication reconciliation, falls risk, goals, learning assessment, PHQ2/9, SDOH, patient screening for immunizations, and appropriate forms. Participates in own professional development by maintaining required competencies, assessing learning needs, and continuing education as required by the NCBON/ other Certification Agencies. Maintains current knowledge of policies/procedures set forth by DUHS/DHIP, other regulatory agencies, and those that are clinic specific. (Infection Control, Environment of Care, Joint Commission/PCMH, etc.) Assist/chaperone provider with procedures (pap smear, breast/rectal exams, shave biopsy, intra-articular injection/aspiration, etc.). Collect and analyze patient data, make recommendations for nursing care plans, evaluate nursing care provided, document and communicate appropriately nursing actions taken and patient responses. Address staff messages, patient prescription refill requests patient calls, prior authorizations, faxing, etc. during work shift; walk-in and telephone patient triage when needed Perform EKG's ear lavage, administer medications (PO, IM, ID, SQ, topical, inhalation), immunizations, nebulizer treatments, suture removal, wound dressings and pulse oximetry as needed. PIV insertion for patient hydration and urinary catheterization as ordered by provider. Perform checks, maintains clinic logs for equipment, supplies, medication, refrigerators, and runs controls in accordance with appropriate policy. Clean exam rooms, stock, check for expiration dates, and document on appropriate log. Participate in the identification of clinical, operational and safety related performance improvement opportunities. Monitors inventory and reports to assistant nurse manager or nurse manager as appropriate. Maintains orderly work environment by keeping work station clean/tidy, hallways and patient care areas hazard free. Educates the patient, family, or support person regarding medications, treatment plan, plan of care and documents within the Electronic Health Record (EHR). Monitor and initiate corrective action to maintain the environment of care, including equipment and material resources. Participates in clinic and entity level Performance Improvement activities. Perform phlebotomy, point of care testing, and lab processing in accordance to policy. Delegate task and supervise activities of unlicensed assistive personnel; assist other nursing personnel in the delivery of patient care; Support the development of other staff and formal learners. Coordinate patient movement throughout clinic to ensure consultations, procedures, and other forms of care are achieved in a timely manner in accordance with physician orders. Perform other related duties incidental to the work described herein. Job Eligibility Requirements: Work requires graduation from an accredited Associate's Degree in Nursing or Nursing Diploma program. All registered nurses without a Bachelor's degree in Nursing (or higher) are encouraged to enroll in an appropriate BSN program within two years of their start date but must complete the BSN program within seven years of their start date Exception: Registered nurses hired between July 1, 2014 and April 11, 2021 without a Bachelor's degree in Nursing (or higher) are encouraged to enroll in an appropriate BSN program within two years of their start date but must complete the program within seven years of their start date. Registered nurses hired before July 1, 2014 are not required to enroll in a BSN program to remain in this job classification. 2+ years of clinical experience is required. Adult Medical/Surgical, ED, Critical Care, Cardiac or previous Ambulatory Care experience with the last 5 years preferred. Must have current or compact RN licensure in the state of North Carolina. BLS required. Job Schedule: Monday-Friday day shift schedule with no weekends or Duke designated holidays. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
07/24/2026
Full time
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. Clinical Nurse II- Duke Signature Care Location: 3475 Erwin Rd, Durham, NC 27705 Job Summary: We are seeking a Clinical Nurse II in our Duke Signature Care clinic located in Durham, NC to be an integral member of the healthcare team and provide direct and indirect care to patients. Independently plan and provide professional nursing care for patients in ambulatory clinic settings in accordance with the medical and nursing plans of care and established policies and procedures. Provide nursing services to patients and families in accordance with the scope of the RN as defined by the North Carolina Board of Nursing. Address patient phone calls and coordinate care needs in an ambulatory concierge practice/ Primary Care Medical Home. Includes, but not limited to, triage of acute care needs utilizing approved protocols when appropriate; obtaining medical documents; prescription refills; managing home health supplies and equipment; and scheduling patient visits. Job Duties and Responsibilities: Participate in daily huddles with providers and clinical team to coordinate patient care needs. Plan, provide and document professional nursing care in ambulatory settings, utilizing the nursing process, in accordance with physician orders and established policies and procedures, under the supervision of the assistant nurse manager, nurse manager and Health Center Administrator. Perform patient assessment on intake and documentation utilizing double identifiers including reason for visit, vital signs, medication reconciliation, falls risk, goals, learning assessment, PHQ2/9, SDOH, patient screening for immunizations, and appropriate forms. Participates in own professional development by maintaining required competencies, assessing learning needs, and continuing education as required by the NCBON/ other Certification Agencies. Maintains current knowledge of policies/procedures set forth by DUHS/DHIP, other regulatory agencies, and those that are clinic specific. (Infection Control, Environment of Care, Joint Commission/PCMH, etc.) Assist/chaperone provider with procedures (pap smear, breast/rectal exams, shave biopsy, intra-articular injection/aspiration, etc.). Collect and analyze patient data, make recommendations for nursing care plans, evaluate nursing care provided, document and communicate appropriately nursing actions taken and patient responses. Address staff messages, patient prescription refill requests patient calls, prior authorizations, faxing, etc. during work shift; walk-in and telephone patient triage when needed Perform EKG's ear lavage, administer medications (PO, IM, ID, SQ, topical, inhalation), immunizations, nebulizer treatments, suture removal, wound dressings and pulse oximetry as needed. PIV insertion for patient hydration and urinary catheterization as ordered by provider. Perform checks, maintains clinic logs for equipment, supplies, medication, refrigerators, and runs controls in accordance with appropriate policy. Clean exam rooms, stock, check for expiration dates, and document on appropriate log. Participate in the identification of clinical, operational and safety related performance improvement opportunities. Monitors inventory and reports to assistant nurse manager or nurse manager as appropriate. Maintains orderly work environment by keeping work station clean/tidy, hallways and patient care areas hazard free. Educates the patient, family, or support person regarding medications, treatment plan, plan of care and documents within the Electronic Health Record (EHR). Monitor and initiate corrective action to maintain the environment of care, including equipment and material resources. Participates in clinic and entity level Performance Improvement activities. Perform phlebotomy, point of care testing, and lab processing in accordance to policy. Delegate task and supervise activities of unlicensed assistive personnel; assist other nursing personnel in the delivery of patient care; Support the development of other staff and formal learners. Coordinate patient movement throughout clinic to ensure consultations, procedures, and other forms of care are achieved in a timely manner in accordance with physician orders. Perform other related duties incidental to the work described herein. Job Eligibility Requirements: Work requires graduation from an accredited Associate's Degree in Nursing or Nursing Diploma program. All registered nurses without a Bachelor's degree in Nursing (or higher) are encouraged to enroll in an appropriate BSN program within two years of their start date but must complete the BSN program within seven years of their start date Exception: Registered nurses hired between July 1, 2014 and April 11, 2021 without a Bachelor's degree in Nursing (or higher) are encouraged to enroll in an appropriate BSN program within two years of their start date but must complete the program within seven years of their start date. Registered nurses hired before July 1, 2014 are not required to enroll in a BSN program to remain in this job classification. 2+ years of clinical experience is required. Adult Medical/Surgical, ED, Critical Care, Cardiac or previous Ambulatory Care experience with the last 5 years preferred. Must have current or compact RN licensure in the state of North Carolina. BLS required. Job Schedule: Monday-Friday day shift schedule with no weekends or Duke designated holidays. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Job Description Job Description Description: ARE YOU LOOKING FOR: A COMPANY WHERE YOU ARE TREATED LIKE FAMILY AND NOT AN EMPLOYEE? A CONSISTENT YEAR-ROUND WORK SCHEDULE? WORK/LIFE BALANCE COMPLIMENTED BY A FLEXIBLE SCHEDULE? LOCAL TRAVEL WITHIN A 2.5-HOUR RADIUS OF YOUR RESIDENCE? Join us today at DOC Services Inc.! For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. As part of our continued growth, we are hiring skilled Commercial HVAC/ Refrigeration Technicians. As an integral part of our team, you will be responsible for performing preventative maintenance and repairs on Commercial HVAC Units and light commercial refrigeration equipment. Essential Functions: Performing preventative maintenance and repairs on Commercial HVAC Units and light commercial refrigeration equipment Troubleshooting the electronic and electrical components; locating the source of the problem Removing defective parts by dismantling devices, using hand and power tools Providing daily reports and communicating regularly with store managers, the regional DOC Supervisor, and the assigned office administrator Adhering to OSHA and DOC safety regulations Maintaining company vehicles including supplies and parts inventory Other Duties as Required Minimum Requirements: High school diploma or GED EPA Certification Required Minimum of 4 years experience in Commercial HVAC/Refrigeration Ability and desire to be cross-trained on additional equipment Valid driver's license with a clean driving record Proficiency with MS Office products and advanced Phone Apps Ability to provide own set of basic tools Ability to work flexible hours and be on call as needed (rotating weekends) What's in for you: Competitive compensation 401(k) plan with company match Company vehicle, phone, tablet, and gas card Comprehensive Benefits Plan including health, dental, and vision Life Insurance, Short and Long Term Disability Insurance options Paid Time Off Professional Development: We provide continuous training and educational opportunities for you to excel in your career Working Conditions and Physical Requirements: This position will require you to work independently with minimal supervision. Ability to work in various environments, including construction sites, rooftops, and crawl spaces. Must be able to climb ladders, and lift heavy equipment (up to 50 lbs) as required by the role. Celebrating our past. Building our future - Join us by applying now! DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class. Requirements:
07/23/2026
Full time
Job Description Job Description Description: ARE YOU LOOKING FOR: A COMPANY WHERE YOU ARE TREATED LIKE FAMILY AND NOT AN EMPLOYEE? A CONSISTENT YEAR-ROUND WORK SCHEDULE? WORK/LIFE BALANCE COMPLIMENTED BY A FLEXIBLE SCHEDULE? LOCAL TRAVEL WITHIN A 2.5-HOUR RADIUS OF YOUR RESIDENCE? Join us today at DOC Services Inc.! For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. As part of our continued growth, we are hiring skilled Commercial HVAC/ Refrigeration Technicians. As an integral part of our team, you will be responsible for performing preventative maintenance and repairs on Commercial HVAC Units and light commercial refrigeration equipment. Essential Functions: Performing preventative maintenance and repairs on Commercial HVAC Units and light commercial refrigeration equipment Troubleshooting the electronic and electrical components; locating the source of the problem Removing defective parts by dismantling devices, using hand and power tools Providing daily reports and communicating regularly with store managers, the regional DOC Supervisor, and the assigned office administrator Adhering to OSHA and DOC safety regulations Maintaining company vehicles including supplies and parts inventory Other Duties as Required Minimum Requirements: High school diploma or GED EPA Certification Required Minimum of 4 years experience in Commercial HVAC/Refrigeration Ability and desire to be cross-trained on additional equipment Valid driver's license with a clean driving record Proficiency with MS Office products and advanced Phone Apps Ability to provide own set of basic tools Ability to work flexible hours and be on call as needed (rotating weekends) What's in for you: Competitive compensation 401(k) plan with company match Company vehicle, phone, tablet, and gas card Comprehensive Benefits Plan including health, dental, and vision Life Insurance, Short and Long Term Disability Insurance options Paid Time Off Professional Development: We provide continuous training and educational opportunities for you to excel in your career Working Conditions and Physical Requirements: This position will require you to work independently with minimal supervision. Ability to work in various environments, including construction sites, rooftops, and crawl spaces. Must be able to climb ladders, and lift heavy equipment (up to 50 lbs) as required by the role. Celebrating our past. Building our future - Join us by applying now! DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class. Requirements:
Please note, this position is designated as flexible and the selected candidate will be required to report to the assigned office in Greensboro, NC 3 days per week. Technical Summary: The System Administrator IV, Health Systems (Epic Tapestry, Referrals) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator IV, Health Systems (Epic Tapestry, Referrals) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. This position will also provide supervisory support of the system administration team Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
07/22/2026
Full time
Please note, this position is designated as flexible and the selected candidate will be required to report to the assigned office in Greensboro, NC 3 days per week. Technical Summary: The System Administrator IV, Health Systems (Epic Tapestry, Referrals) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator IV, Health Systems (Epic Tapestry, Referrals) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. This position will also provide supervisory support of the system administration team Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Technical Summary: The Systems Administrator III serves as a senior technical analyst within the Clinical Care and Patient Engagement Technologies organization, supporting the KP HealthConnect Specialties team. This role provides technical leadership in the design, implementation, optimization, and support of enterprise-scale healthcare technology solutions that enable high-quality clinical and operational outcomes. Working closely with market leaders, product managers, and cross-functional stakeholders, the Systems Administrator III translates complex business, clinical, and operational requirements into scalable, reliable, and secure technical solutions. The position plays a key role in driving system stability, performance, and continuous improvement while ensuring alignment with organizational standards and strategic objectives. The ideal candidate brings deep expertise in system administration, change management processes, leveraging industry best practices to manage production support, coordinate system enhancements, and ensure effective service delivery. This role requires strong analytical, problem-solving, and collaboration skills, along with the ability to lead technical initiatives, influence stakeholders, and support healthcare applications. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
07/16/2026
Full time
Technical Summary: The Systems Administrator III serves as a senior technical analyst within the Clinical Care and Patient Engagement Technologies organization, supporting the KP HealthConnect Specialties team. This role provides technical leadership in the design, implementation, optimization, and support of enterprise-scale healthcare technology solutions that enable high-quality clinical and operational outcomes. Working closely with market leaders, product managers, and cross-functional stakeholders, the Systems Administrator III translates complex business, clinical, and operational requirements into scalable, reliable, and secure technical solutions. The position plays a key role in driving system stability, performance, and continuous improvement while ensuring alignment with organizational standards and strategic objectives. The ideal candidate brings deep expertise in system administration, change management processes, leveraging industry best practices to manage production support, coordinate system enhancements, and ensure effective service delivery. This role requires strong analytical, problem-solving, and collaboration skills, along with the ability to lead technical initiatives, influence stakeholders, and support healthcare applications. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The Senior Epic Systems Analyst III supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior subject matter expert responsible for advanced analysis, design, configuration, implementation, and optimization of Epic applications. This role evaluates complex clinical and business requirements, translates them into scalable application solutions, and supports large projects, system implementations, and upgrades while ensuring alignment with organizational standards, Epic best practices, and regulatory requirements. Leveraging strong analytical and workflow design skills, the analyst identifies opportunities for improvement, enhances system functionality and user experience, and supports all phases of the application lifecycle-from requirements gathering and build to testing, implementation, optimization, and ongoing support. Working closely with clinical leaders, stakeholders, and cross-functional IT teams, the role acts as a trusted advisor to ensure the long-term stability, scalability, and effectiveness of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
07/11/2026
Full time
Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The Senior Epic Systems Analyst III supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior subject matter expert responsible for advanced analysis, design, configuration, implementation, and optimization of Epic applications. This role evaluates complex clinical and business requirements, translates them into scalable application solutions, and supports large projects, system implementations, and upgrades while ensuring alignment with organizational standards, Epic best practices, and regulatory requirements. Leveraging strong analytical and workflow design skills, the analyst identifies opportunities for improvement, enhances system functionality and user experience, and supports all phases of the application lifecycle-from requirements gathering and build to testing, implementation, optimization, and ongoing support. Working closely with clinical leaders, stakeholders, and cross-functional IT teams, the role acts as a trusted advisor to ensure the long-term stability, scalability, and effectiveness of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The System Administrator III, Health Systems (Epic Tapestry, Referrals) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator III, Health Systems (Epic Tapestry, Referrals) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
07/11/2026
Full time
Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The System Administrator III, Health Systems (Epic Tapestry, Referrals) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator III, Health Systems (Epic Tapestry, Referrals) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The System Administrator III, Health Systems (Epic MyChart) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator III, Health Systems (Epic MyChart) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
07/11/2026
Full time
Please note, this is a fully onsite position at our facility in Greensboro, NC. Technical Summary: The System Administrator III, Health Systems (Epic MyChart) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator III, Health Systems (Epic MyChart) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Technical Summary The Epic Systems Analyst III supports the Patient Access and Hospital Operations Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic Prelude and related Patient Access applications, with secondary support for Epic Grand Central workflows. This role analyzes complex operational and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory standards, and industry requirements. Leveraging advanced technical, analytical, and workflow design expertise, the Epic Systems Analyst III leads and supports enterprise initiatives focused on patient registration, identity management, insurance verification, eligibility, admissions, and patient access workflows, while also supporting Grand Central functionality related to patient movement, admissions, discharges, transfers (ADT), and hospital operations. The position identifies opportunities to improve system performance, data integrity, operational efficiency, and the patient and staff experience while supporting the full application lifecycle, including requirements gathering, design, configuration, testing, implementation, optimization, training, and production support. Working collaboratively with Patient Access, Revenue Cycle, Hospital Operations, clinical leaders, business stakeholders, vendors, and cross-functional IT teams, the Epic Systems Analyst III serves as a trusted advisor by providing strategic guidance and technical expertise to ensure the stability, scalability, interoperability, and long-term success of Epic Patient Access solutions. This role promotes standardized workflows, supports regulatory and operational compliance, and drives continuous improvement across patient registration, identity management, insurance eligibility, admissions, patient movement, and downstream system integrations. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
07/11/2026
Full time
Technical Summary The Epic Systems Analyst III supports the Patient Access and Hospital Operations Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic Prelude and related Patient Access applications, with secondary support for Epic Grand Central workflows. This role analyzes complex operational and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory standards, and industry requirements. Leveraging advanced technical, analytical, and workflow design expertise, the Epic Systems Analyst III leads and supports enterprise initiatives focused on patient registration, identity management, insurance verification, eligibility, admissions, and patient access workflows, while also supporting Grand Central functionality related to patient movement, admissions, discharges, transfers (ADT), and hospital operations. The position identifies opportunities to improve system performance, data integrity, operational efficiency, and the patient and staff experience while supporting the full application lifecycle, including requirements gathering, design, configuration, testing, implementation, optimization, training, and production support. Working collaboratively with Patient Access, Revenue Cycle, Hospital Operations, clinical leaders, business stakeholders, vendors, and cross-functional IT teams, the Epic Systems Analyst III serves as a trusted advisor by providing strategic guidance and technical expertise to ensure the stability, scalability, interoperability, and long-term success of Epic Patient Access solutions. This role promotes standardized workflows, supports regulatory and operational compliance, and drives continuous improvement across patient registration, identity management, insurance eligibility, admissions, patient movement, and downstream system integrations. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
