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Current UC employees must apply internally via SuccessFactors Next Lives at the University of Cincinnati Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 53,000 students, 12,000 faculty and staff, and over 350,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called "the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $88.8 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu. UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC's success. Job OverviewPrimary responsibilities include implementing and administering cloud solutions in AWS and Azure commodity and CMMC environments, leveraging IaC and automation technologies. This position will offer flexibility for a hybrid remote schedule for applicants with a residence within OH/IN/KY once training is complete. Remote work arrangements are subject to change in accordance with university policies. Essential Functions Support and deploy technology to support services provided by central IT, including data storage, Active Directory, DNS, servers, cloud technologies and virtualization; specific duties will vary according to the life cycle and the technical complexity of the systems and services.Configure, maintain and manage enterprise class storage and server hardware, software and services. Travel throughout the university's campuses and to other remote facilities as necessary.Monitor utilization and performance of systems and service; test and evaluate systems to eliminate problems and make improvements.Collaborate with clients, technical staff and vendors on service request fulfillment.Troubleshoot system failures escalating to senior technicians or vendors as appropriate; monitor incoming incident reports and collaborate with departments and end users to resolve problems.Participate in 24x7 on call rotation responding to service outages as defined in the department's standard operating procedures; serve as the initial System Administration escalation contact for Tier 1 (help desk) support while on call.Develop and maintain documentation for systems and services, managed by the department, to be used by other engineers or the university community.Ensure the security of the university's shared services by implementing the policies and practices that prevent and monitor unauthorized access, misuse or denial of service to a computer or other network-accessible resources.Serve as a competent professional sharing attained knowledge with peers.Performs related duties based on departmental need. This job description can be changed at any time. Required Education Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement. Required Trainings/Certifications Valid Driver's License. Required Experience Two (2) years of related experience with implementing enterprise class IT technologies.Advanced working knowledge of computer systems, security, network and systems administration, data storage systems, virtualization, and cloud technologies.Skilled in Language Scripting and Automation Tools.Strong critical thinking and decision-making skills.Excellent project management skills and the ability to prioritize.Firm grasp on IT infrastructure and operations best practices.Strong customer service skills. Additional Qualifications Considered Intermediate to advanced working knowledge with VMWare, Linux, Windows\AD Administration, DNS, LDAP, and Cloud Administration.Good understanding of Hyper-converged infrastructure, SQL cluster technologies, F5 BIG-IP load balancing, and HPC Administration.Skilled in HTML and familiarity with SAN environments.MCSE, MCSA, MS Certified Azure Administrator\Solution Architect, VCP6.5+, RHCS, RHCSA, CompTIA, CCSP, AWS Certified Solutions Architect, GCP Cloud Architect, SNCP, SNIA, CCIE, CCNP, BCNE certifications. Physical Requirements/Work EnvironmentSitting - ContinuouslyRepetitive hand motion (such as typing) - ContinuouslyHearing, listening - ContinuouslyTalking - OftenStanding - OftenWalking - OftenBending - SeldomClimbing stairs/ladders - SeldomCrawling - SeldomCrouching - SeldomKneeling, squatting - SeldomLifting - over 50 pounds - SeldomLifting - up to 20 pounds - SeldomLifting - up to 50 pounds - SeldomPulling, pushing - SeldomReaching overhead - SeldomStooping - SeldomNoise: There is sufficient noise to cause you to shout in order to be heard above the noise level.Hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts of machinery or tools used to perform work, moving vehicles, electrical current, working on scaffolding and high places, or exposure to chemicals. Compensation and Benefits UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. ( UC Benefits Link ) Highlights include: Comprehensive Tuition Remission UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university. Robust Retirement Plans As a UC employee, you won't contribute to Social Security (except Medicare). Instead, you'll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14-18% of your salary based on position. Real Work-Life Balance UC prioritizes work-life balance with a generous time-off policy, including: Vacation and sick time 11 paid holidays and additional end-of-year paid time off (Winter Season Days) 6 weeks of paid parental leave for new parents Additional Benefits Include: Competitive salary based on experienceComprehensive health coverage (medical, dental, vision, prescription)Flexible spending accounts & wellness programsProfessional development & mentorship opportunities To learn more about why UC is a great place to work, please visit our careers page at UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: Important: To apply you must create a profile and submit a complete job application through the UC applicant portal. We are unable to consider "easy apply" applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at . Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans. REQ: 100261 SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN SF:IHE

Working Title: Executive Director of University Events Position Number: FA258 FLSA: Exempt Appointment Type: Full Time Sensitive Position: No Sensitive Position Statement: A sensitive position requires a fingerprint-based criminal history check. This is NOT a sensitive position. Campus Security Authority: Yes Campus Security Authority Statement: This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an "official of the institution with significant responsibility for student and campus activities". A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority. Designated Personnel: Yes Designated Personnel Statement: This position is a "designated position" meaning this position could potentially be required to work (depending on the event) during an emergency closing. Statement of Economic Interest: No Statement of Economic Interest Statement: This position does NOT require a Statement of Personal Economic Interest. Restricted Position: No Restricted Position Statement: A restricted position would be subject to availability of funding. This is NOT a restricted position. Chief Objective of Position: The Executive Director of University Events provides strategic leadership and oversight for the planning, coordination, and execution of high-profile university events. These include events hosted both on and off campus by the Office of the President, University Advancement and donor engagement functions, Office of Admission, Athletics, and signature campus-wide ceremonies such as Convocation, Graduations, Winter and Spring Commencements, and other milestone events and celebrations. The Executive Director collaborates closely with campus-wide partners and senior leadership to ensure all events are thoughtfully designed and flawlessly executed, reflecting the university's mission and values. The role requires exceptional attention to detail, the ability to manage complex logistics, and a commitment to delivering high-quality experiences that elevate the institution's visibility and reputation. Work Tasks: 1. Strategic Event Leadership Provide visionary leadership for the planning and execution of high-profile university events, including presidential functions, donor engagements, donor domestic and international trips, admission and athletic events, fine and performing arts events, and signature ceremonies such as Commencement and Convocation. Ensure that the Office of the President is appropriately briefed and prepared for events, including run of show, guest lists, menus, and more. Collaborate with senior leadership and campus partners to ensure events align with the university's mission, values, and strategic objectives. Develop and implement long-term strategies for event programming that enhance institutional reputation and stakeholder engagement. 2. Events at the President's Residence Plan, coordinate, and oversee all events hosted at the President's residence, ranging from small-scale, exclusive lunches and dinners to large-scale receptions and gatherings. Serve as the primary logistical point of contact for all residence-based events, managing planning timelines, vendor coordination, setup, and day-of execution. Work closely with the Office of the President, ensuring the Chief of Staff and the First Lady are consulted and appropriately involved in and briefed on all aspects of event planning and execution at the residence, including run of show, guest lists, menus, and more. Ensure events at the residence reflect the appropriate tone, protocol, and hospitality standards. 3. Cross-Campus Collaboration Foster strong and effective partnerships with all campus departments to support their event goals, ensuring that each event reflects the intended purpose and vision of the sponsoring unit. This includes coordinating logistics and providing guidance to ensure consistency, quality, and excellence across all university events. Proactively identify opportunities for strategic engagement by departments such as University Advancement and Alumni Engagement in events they do not directly sponsor-such as Admission events or new student orientation programs-to strengthen institutional relationships and maximize visibility and impact. Ensure all campus partners are appropriately briefed and prepared for events, including run of show, guest lists, menus, and more. Work collaboratively with Auxiliary Services, including Scheduling, Catering, and Parking as needed for certain University Events, including to minimize disruption to unrelated ongoing campus activities. 4. Operational Planning, Execution, and Assessment Oversee all logistical aspects of event planning, including venue selection, vendor negotiations, catering, audio-visual requirements, and on-site management. Develop and maintain comprehensive event timelines, checklists, and standard operating procedures to ensure seamless execution. Implement risk management strategies to address potential challenges and ensure the safety and satisfaction of all event participants. Collect and analyze feedback from campus partners to assess effectiveness and identify areas for improvement. Implement data-driven strategies to enhance future events and align them more closely with campus partner needs and expectations. Stay abreast of industry trends and best practices to continually elevate the quality of university events. 5. Budget and Resource Management Develop and manage event budgets by monitoring expenditures and providing regular financial reports to stakeholders. Negotiate contracts with vendors and service providers to optimize value and quality in accordance with University purchasing guidelines. 6. Communication and Marketing Collaborate with the office of communications and public relations to develop promotional strategies that enhance event visibility and attendance. Act as a liaison with the office of communications and public relations team and the President's Office to ensure the successful creation of all event materials, including invitations, registrations, programs, emails, etc. Ensure consistent branding and messaging across all event-related communications. 7. Board of Visitors Event Communications & Coordination Supports all event logistics related to Board of Visitors (BoV) meetings and functions, including catering, audiovisual needs, room setup, and event flow, in coordination with the Deputy Chief of Staff and Clerk to the Board of Visitors. Coordinates and executes the planning of the annual one-day BoV retreat and the biennial multi-day retreat, ensuring seamless logistical delivery. Manages invitations for BoV members to campus events, including athletic competitions, performances, and other institutional gatherings, in consultation with the Deputy Chief of Staff and in coordination with University Advancement to ensure strategic alignment with current BoV-donor solicitations. Ensures timely invitations to receptions and engagement opportunities are extended to the faculty and student BoV representatives, the Cabinet, and the faculty and student bodies, when appropriate. Collaborates closely with the Chief of Staff and Deputy Chief of Staff to ensure alignment with presidential priorities and adherence to institutional standards for Board engagement. 8. Staff Development and Supervision Lead, mentor, and evaluate the team in the Office of University Events, fostering a culture of excellence, collaboration, and continuous learning. Provide professional development opportunities to enhance team skills and competencies. Ensure clear communication of expectations, responsibilities, and performance standards. 9. Other Duties Advise on matters of university protocol, ensuring that all events uphold institutional traditions and ceremonial standards. Coordinate with the Office of the President to manage special events and assignments such as celebrations of life. Other duties as assigned by the Chief of Staff. Follow workplace safety regulations and adhere to applicable standards, processes, and programs established for your position. Report unsafe work conditions to your supervisor. Immediately report work-related incidents to your supervisor and participate in accident investigation requests. Promote a safe and healthy work environment by ensuring the implementation of safety regulations and applicable standards, processes, and programs established for employees under your supervision. Ensure employees under your supervision are trained in safety standards and procedures for their positions. Report work-related incidents within 24 hours according to the procedures established by the university, state and federal guidelines. Knowledge, Skills, Abilities (KSA's) related to position: Extensive knowledge of event planning and proven ability to lead the planning and execution of large-scale, high-profile events with exceptional attention to detail and professionalism click apply for full job details

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Mentor Community Services , a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career. You'll join a mission-driven team and create relationships that motivate us all every day. Join us today, and experience a career well lived. Clinical BCBA Director Location: Winter Park On-site, Community-based Summary The Board Certified Behavior Analyst develops behavioral plans and provides behavioral therapy, and other therapeutic services to program participants. Essential Job Functions To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below: Works with supervisors in the development, implementation, maintenance, and generalization of behavioral change Maintains the use of least restrictive treatment guidelines in the implementation of Behavioral Techniques Directs program participant contact in effecting behavioral change, primarily in the area of activities of daily living, behavior management and social skills Provides Behavioral Therapy and Active Treatment programming in the residence job site, and within the community on an individual or group basis Submits weekly logs indicating objectives, strategies, and results obtained Consults with staff, insurance providers, lawyers, service providers post-discharge, and family on treatment recommendations and progress Participates in family education and therapy as needed Participates in treatment planning with the trans-disciplinary team and attends pre-admission meetings as requested. Serves as a member on the rehabilitation team. Ensures evaluation, progress, and discharge reports on each program participant are provided in a timely manner Completes daily billing summaries on a timely basis Ensures adherence to accreditation standards and ethics of confidentiality Assists in coordination of behavioral programming within all living settings, community settings, and vocational sites as necessary Provides support to assigned team Trains and consults with staff in behavioral techniques Oversees work and trains BIT intern and practicum students Participates in Behavioral Research Projects with the facility and Crisis Intervention System (On-call) Performs other related duties and activities as required Minimum Knowledge and Skills required by the Job The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job: Education and Experience •Master's Degree in psychology or related field required •Five years of experience working with special populations in behavior management •Experience with behavior analysis within an applied setting preferred Certificates, Licenses, and Registrations: •Board Certification Behavior Analyst ("BCBA") required Other Skills and Abilities •N/A Other Requirements •Travel as needed Physical Requirements •Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. AMERICANS WITH DISABILITIES ACT STATEMENT External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation to be determined on a case by case basis via the interactive process. Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We've made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S. As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in August, September, October, November and December we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio, Tampa and Colorado Springs office. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,370 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.