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director of internal supply operations
USAA
Customer Service Advisor
USAA Tampa, Florida
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
01/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Hospital Laboratory Director
TriStar Southern Hills Medical Center Franklin, Tennessee
Description This position is incentive eligible. $10,000 Sign On Bonus! Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join TriStar Southern Hills Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits TriStar Southern Hills Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LAB-AFHP Required Preferred Job Industries Other
01/09/2026
Full time
Description This position is incentive eligible. $10,000 Sign On Bonus! Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join TriStar Southern Hills Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits TriStar Southern Hills Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LAB-AFHP Required Preferred Job Industries Other
Hospital Laboratory Director
Fairview Park Hospital Dublin, Georgia
Description This position is incentive eligible. Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join Fairview Park Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Fairview Park Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). Integrated Regional Labs is a full service providerfor clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fullyautomated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo,Florida, and a network of hospital based rapid-response laboratories present in fourHCA Healthcare divisions within the state of Florida. Our core laboratories support more than250 acute and rehab hospitals, physician practices, surgery centers and commercialaccounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Required Preferred Job Industries Other
01/09/2026
Full time
Description This position is incentive eligible. Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join Fairview Park Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Fairview Park Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). Integrated Regional Labs is a full service providerfor clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fullyautomated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo,Florida, and a network of hospital based rapid-response laboratories present in fourHCA Healthcare divisions within the state of Florida. Our core laboratories support more than250 acute and rehab hospitals, physician practices, surgery centers and commercialaccounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Required Preferred Job Industries Other
Hospital Laboratory Director
Lafayette Regional Health Center Lexington, Missouri
Description This position is incentive eligible. OFFERING $20,000 SIGN ON BONUS! Introduction Do you have the career opportunities as a Laboratory Director you want with your current employer? We have an exciting opportunity for you to join Lafayette Regional Health Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Lafayette Regional Health Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LAB-AFHP Required Preferred Job Industries Other
01/09/2026
Full time
Description This position is incentive eligible. OFFERING $20,000 SIGN ON BONUS! Introduction Do you have the career opportunities as a Laboratory Director you want with your current employer? We have an exciting opportunity for you to join Lafayette Regional Health Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Lafayette Regional Health Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LAB-AFHP Required Preferred Job Industries Other
Catholic Medical Center
Hospital Laboratory Director
Catholic Medical Center Manchester, New Hampshire
Description This position is incentive eligible. Introduction Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Hospital Laboratory DirectorCatholic Medical Center Benefits Catholic Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. We are seeking a Hospital Laboratory Director for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Services is a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you find this opportunity compelling, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Required Preferred Job Industries Other
01/09/2026
Full time
Description This position is incentive eligible. Introduction Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Hospital Laboratory DirectorCatholic Medical Center Benefits Catholic Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. We are seeking a Hospital Laboratory Director for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Services is a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you find this opportunity compelling, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Required Preferred Job Industries Other
Hospital Laboratory Director
TriStar Southern Hills Medical Center Lebanon, Tennessee
Description This position is incentive eligible. $10,000 Sign On Bonus! Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join TriStar Southern Hills Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits TriStar Southern Hills Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LAB-AFHP Required Preferred Job Industries Other
01/09/2026
Full time
Description This position is incentive eligible. $10,000 Sign On Bonus! Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join TriStar Southern Hills Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits TriStar Southern Hills Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LAB-AFHP Required Preferred Job Industries Other
AMR SYSTEMS ENGINEER-ONSITE
Schneider Packaging Equipment Brewerton, New York
Description: Base Hourly Range : $95k-$130k Reports to - Director of Innovation Annual Bonus : N/A Direct Reports - N/A Remote: No Status - Exempt Company Website: ABOUT SCHNEIDER At Schneider Packaging Equipment Company, Inc. ("Schneider"), we believe innovation starts with the consumer. This approach has propelled our success in developing real-world solutions that allow us to automate the supply of life's products. With over 50 years of industry problem-solving in end-of-line automation, Schneider is a leading manufacturer of case packing and robotic palletizing solutions. Headquartered in Upstate New York, we design state-of-the-art machinery for customers in industries such as: food and beverage, dairy, pharmaceutical, personal care, plastics, and paper. Schneider is now a part of the Pacteon family of companies. Our continued growth has allowed us to really be our Customer's one source for end of line packaging solutions. ABOUT PACTEON Pacteon Group provides one source for best-in-class automation focused on end of line packaging solutions, providing the highest-level customer experience. Through a broad range of robotic and non-robotic equipment, ability to integrate solutions seamlessly across portfolio companies, and full sales and service coverage, Pacteon is uniquely positioned to design flexible and custom solutions for your automation needs. For more information on Pacteon, please visit . OUR CORE VALUES We believe and live our Core Values, our IPACT: I ntegrity P ride A ccountability C ustomer Service T eamwork Our Pacteon Promise is "We make it right". As our customer's one source for end-of-line packaging solutions, everyone plays an important role to make that happen. We provide internal growth paths for our employees and support them in their professional development goals. Diversity is important to us; we are proudly an Equal Opportunity Employer striving for innovation and growth both for our employees and our Company. SUMMARY AND PURPOSE: As an AMR Systems Engineer, you work closely with our Sales, Applications, Engineering and Aftermarket teams to deliver business value to our end users, and OEM partners. System Engineers design and implement fleets of OTTO (or similar) autonomous mobile robots (AMR) and software at our customer facilities. Collaborate with customers as the primary technical solution expert, leading interactions to ensure successful outcomes from pre-sale activities to deployment and implementation. In addition, you will deliver training to our staff, integration partners and end-users, and evaluate use cases to establish guidelines, standards, and best practices for how OTTO (or similar) products can be used by the market. Furthermore, a System Engineer is a major contributor to defining our product requirements and is a major influencer of our product roadmap. KEY RESPONSIBILITIES Commissioning & integration of AMR systems at client facilities throughout North America; this includes traveling to customer or integration partner facility for on-site deployment and integration with facility side automation equipment and business systems. Daily on-site support at customer sites to capture issues and support system optimization efforts to drive improvements to customer operations Support detailed solutions design of AMR systems (preferably with OTTO by Rockwell Automation products) to meet the customer requirements; this includes workflow design, attachment design, map design and development/modification of middle layer software logic using Ignition OPC/UA, FT Optix and/or PLC logic design and modification Author and execute acceptance test plans for validation of system functionality and performance. Optimize system performance through analysis, simulation, and experimentation. Project planning for the deliverables and work packages you own. Communicate technical details and status to the customer and broader project team. Deliver training to Pacteon staff, integration partners and end-users Troubleshoot software & hardware technical issues using internal tools available; solve new and challenging technical problems related to the above Author new product requirements based on the lessons learned from your design and commissioning activities. Work with the engineering team to improve department tools, processes, and working relationships with other departments. Provide advanced technical support to customers, partners, and internal teams. Proven customer-facing experience with a strong ability to communicate complex technical solutions. Ability to travel for business up to 50% travel Requirements: PROFESSIONAL QUALIFICATIONS Education: o Bachelor's Degree in Relevant Field required Experience: o Proven customer-facing experience with a strong ability to communicate complex technical solutions. o Strong understanding of manufacturing use cases, layouts, and automation solutions. o Proficient in CAD software for designing layouts. o Experience with Inductive Automation Ignition OPC/UA software and/or FT Optix o Proficiency in manufacturing execution systems (MES), warehouse execution systems (WES) and related logistics business software. o Experience with AMR/AGV systems integration o Experience working directly with clients/end-users o PLC design and integration experience Skills: o Strong project management skills, with the ability to manage multiple concurrent projects and meet deadlines. o Demonstrated ability to work with Linux o Train users of automated equipment/software o Author and modify software code (python, C++, or other) BENEFITS Medical/HSA/FSA Dental Vision 401k Company paid Life and AD&D Optional Life Insurance Flexible Work Schedule PHYSICAL REQUIREMENTS & WORK REQUIREMENTS Physical Requirement Never Sometimes Frequently Sitting X Standing/Walking X Lifting/Carrying Upto 10 lbs X Lifting/Carrying Upto 30 lbs X Pushing/Pulling X Keyboarding X Gross Manipulation X Fine Manipulation X Driving X Stooping X Speaking X Hearing X Near Visual Acuity X Ability to Travel X Compensation details: 00 Yearly Salary PIa04d35c657c0-3277
01/09/2026
Full time
Description: Base Hourly Range : $95k-$130k Reports to - Director of Innovation Annual Bonus : N/A Direct Reports - N/A Remote: No Status - Exempt Company Website: ABOUT SCHNEIDER At Schneider Packaging Equipment Company, Inc. ("Schneider"), we believe innovation starts with the consumer. This approach has propelled our success in developing real-world solutions that allow us to automate the supply of life's products. With over 50 years of industry problem-solving in end-of-line automation, Schneider is a leading manufacturer of case packing and robotic palletizing solutions. Headquartered in Upstate New York, we design state-of-the-art machinery for customers in industries such as: food and beverage, dairy, pharmaceutical, personal care, plastics, and paper. Schneider is now a part of the Pacteon family of companies. Our continued growth has allowed us to really be our Customer's one source for end of line packaging solutions. ABOUT PACTEON Pacteon Group provides one source for best-in-class automation focused on end of line packaging solutions, providing the highest-level customer experience. Through a broad range of robotic and non-robotic equipment, ability to integrate solutions seamlessly across portfolio companies, and full sales and service coverage, Pacteon is uniquely positioned to design flexible and custom solutions for your automation needs. For more information on Pacteon, please visit . OUR CORE VALUES We believe and live our Core Values, our IPACT: I ntegrity P ride A ccountability C ustomer Service T eamwork Our Pacteon Promise is "We make it right". As our customer's one source for end-of-line packaging solutions, everyone plays an important role to make that happen. We provide internal growth paths for our employees and support them in their professional development goals. Diversity is important to us; we are proudly an Equal Opportunity Employer striving for innovation and growth both for our employees and our Company. SUMMARY AND PURPOSE: As an AMR Systems Engineer, you work closely with our Sales, Applications, Engineering and Aftermarket teams to deliver business value to our end users, and OEM partners. System Engineers design and implement fleets of OTTO (or similar) autonomous mobile robots (AMR) and software at our customer facilities. Collaborate with customers as the primary technical solution expert, leading interactions to ensure successful outcomes from pre-sale activities to deployment and implementation. In addition, you will deliver training to our staff, integration partners and end-users, and evaluate use cases to establish guidelines, standards, and best practices for how OTTO (or similar) products can be used by the market. Furthermore, a System Engineer is a major contributor to defining our product requirements and is a major influencer of our product roadmap. KEY RESPONSIBILITIES Commissioning & integration of AMR systems at client facilities throughout North America; this includes traveling to customer or integration partner facility for on-site deployment and integration with facility side automation equipment and business systems. Daily on-site support at customer sites to capture issues and support system optimization efforts to drive improvements to customer operations Support detailed solutions design of AMR systems (preferably with OTTO by Rockwell Automation products) to meet the customer requirements; this includes workflow design, attachment design, map design and development/modification of middle layer software logic using Ignition OPC/UA, FT Optix and/or PLC logic design and modification Author and execute acceptance test plans for validation of system functionality and performance. Optimize system performance through analysis, simulation, and experimentation. Project planning for the deliverables and work packages you own. Communicate technical details and status to the customer and broader project team. Deliver training to Pacteon staff, integration partners and end-users Troubleshoot software & hardware technical issues using internal tools available; solve new and challenging technical problems related to the above Author new product requirements based on the lessons learned from your design and commissioning activities. Work with the engineering team to improve department tools, processes, and working relationships with other departments. Provide advanced technical support to customers, partners, and internal teams. Proven customer-facing experience with a strong ability to communicate complex technical solutions. Ability to travel for business up to 50% travel Requirements: PROFESSIONAL QUALIFICATIONS Education: o Bachelor's Degree in Relevant Field required Experience: o Proven customer-facing experience with a strong ability to communicate complex technical solutions. o Strong understanding of manufacturing use cases, layouts, and automation solutions. o Proficient in CAD software for designing layouts. o Experience with Inductive Automation Ignition OPC/UA software and/or FT Optix o Proficiency in manufacturing execution systems (MES), warehouse execution systems (WES) and related logistics business software. o Experience with AMR/AGV systems integration o Experience working directly with clients/end-users o PLC design and integration experience Skills: o Strong project management skills, with the ability to manage multiple concurrent projects and meet deadlines. o Demonstrated ability to work with Linux o Train users of automated equipment/software o Author and modify software code (python, C++, or other) BENEFITS Medical/HSA/FSA Dental Vision 401k Company paid Life and AD&D Optional Life Insurance Flexible Work Schedule PHYSICAL REQUIREMENTS & WORK REQUIREMENTS Physical Requirement Never Sometimes Frequently Sitting X Standing/Walking X Lifting/Carrying Upto 10 lbs X Lifting/Carrying Upto 30 lbs X Pushing/Pulling X Keyboarding X Gross Manipulation X Fine Manipulation X Driving X Stooping X Speaking X Hearing X Near Visual Acuity X Ability to Travel X Compensation details: 00 Yearly Salary PIa04d35c657c0-3277
Hospital Laboratory Director
Del Sol Medical Center Sunland Park, New Mexico
Description This position is incentive eligible. Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join Del Sol Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Del Sol Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LAB-AFHP Required Preferred Job Industries Other
01/09/2026
Full time
Description This position is incentive eligible. Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join Del Sol Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Del Sol Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LAB-AFHP Required Preferred Job Industries Other
USAA
Customer Service Advisor
USAA Colorado Springs, Colorado
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
01/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Hospital Laboratory Director
Parkridge Medical Center Chattanooga, Tennessee
Description This position is incentive eligible. $15,000 Sign On Bonus Offered! Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join Parkridge Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Parkridge Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required State license where required (CA, FL, LA, NV, TN) 5 years or more of progressive laboratory management experience is required with complex laboratory operations Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Required Preferred Job Industries Other
01/09/2026
Full time
Description This position is incentive eligible. $15,000 Sign On Bonus Offered! Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join Parkridge Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Parkridge Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required State license where required (CA, FL, LA, NV, TN) 5 years or more of progressive laboratory management experience is required with complex laboratory operations Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Required Preferred Job Industries Other
Hospital Laboratory Director
Texas Orthopedic Hospital Houston, Texas
Description This position is incentive eligible. Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join Texas Orthopedic Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Texas Orthopedic Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Required Preferred Job Industries Other
01/09/2026
Full time
Description This position is incentive eligible. Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join Texas Orthopedic Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Texas Orthopedic Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Required Preferred Job Industries Other
Hospital Laboratory Director
TriStar Southern Hills Medical Center Nashville, Tennessee
Description This position is incentive eligible. $10,000 Sign On Bonus! Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join TriStar Southern Hills Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits TriStar Southern Hills Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LAB-AFHP Required Preferred Job Industries Other
01/09/2026
Full time
Description This position is incentive eligible. $10,000 Sign On Bonus! Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join TriStar Southern Hills Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits TriStar Southern Hills Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LAB-AFHP Required Preferred Job Industries Other
Hospital Laboratory Director
Ogden Regional Medical Center Ogden, Utah
Description This position is incentive eligible. Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join Ogden Regional Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Ogden Regional Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required 5 years or more of progressive laboratory management experience is required with complex laboratory operations Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). Integrated Regional Labs is a full service providerfor clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fullyautomated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo,Florida, and a network of hospital based rapid-response laboratories present in fourHCA Healthcare divisions within the state of Florida. Our core laboratories support more than250 acute and rehab hospitals, physician practices, surgery centers and commercialaccounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Required Preferred Job Industries Other
01/09/2026
Full time
Description This position is incentive eligible. Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join Ogden Regional Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Ogden Regional Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required 5 years or more of progressive laboratory management experience is required with complex laboratory operations Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). Integrated Regional Labs is a full service providerfor clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fullyautomated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo,Florida, and a network of hospital based rapid-response laboratories present in fourHCA Healthcare divisions within the state of Florida. Our core laboratories support more than250 acute and rehab hospitals, physician practices, surgery centers and commercialaccounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Required Preferred Job Industries Other
Hospital Laboratory Director
TriStar Southern Hills Medical Center Murfreesboro, Tennessee
Description This position is incentive eligible. $10,000 Sign On Bonus! Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join TriStar Southern Hills Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits TriStar Southern Hills Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LAB-AFHP Required Preferred Job Industries Other
01/09/2026
Full time
Description This position is incentive eligible. $10,000 Sign On Bonus! Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join TriStar Southern Hills Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits TriStar Southern Hills Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LAB-AFHP Required Preferred Job Industries Other
Division Laboratory Director
Tristar Health Brentwood, Tennessee
Description This position is incentive eligible. Introduction Do you have the career opportunities as a Division Laboratory Director you want with your current employer? We have an exciting opportunity for you to join Tristar Health which is part of the nation's leading provider of healthcare services, HCA Healthcare. This position requires travel within the TriStar Division. Applicants must reside in or willing to relocate to Nashville, TN to be considered. Benefits Tristar Health offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Division Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications GENERAL SUMMARY OF DUTIES: The primary responsibilities of the Division Director of Laboratory Services: Coordinates with Service Line leadership to provide assessment and consulting services to Division and Facility leadership for HCA facilities. Provides consultative services to other HBP service lines, as needed Directs activities in one or more HCA Hospitals on matters related to the provision of quality, efficient and cost effective services With an emphasis on collaboration, implements strategies and tactics to promote the development of team members Executes operational assessments as directed Manages multiple engagements concurrently, including: management of division laboratory activities, on site interviews, current state process improvement, utilization analysis, operating model implementations, current state/future gap analysis, financial analysis and budgeting, and billing analyses. Knowledgeable and capable of working with key stakeholder groups to coordinate activities including other Service Line resources, Division leadership, medical director (pathology), Performance Improvement, laboratory leaders, Supply Chain, etc. Develops and maintains strong working relationships with other operating groups within HCA such as IT&S, Supply Chain, etc. Communicate regularly as required, (weekly, biweekly or monthly) for operating reports MORs with the Service Line leadership, Division Presidents, Division CFOs and the Divisions hospitals CEOs. Ensure all internal approvals prior to executing recommendations. DUTIES INCLUDE BUT NOT LIMITED TO: Supports the Laboratory Service Line to execute on laboratory service opportunities in assigned division including: Implementation of laboratory test (ordering), facility test menu, and equipment platform formularies, as well as other Service Line objectives Coordination/centralization of laboratory services within geographic region, Optimization of market based contracting and adherence to HPG/HCA contracts, Reference testing vendor selection and utilization, Assessment of client and commercial outreach business profitability Billing compliance and charge capture Assists in implementing best practices regarding laboratory quality and operations Ensures facility laboratory readiness for ongoing successful regulatory accreditation. Works collaboratively with all levels of HCA, Service Lines, Divisions, and Hospital leadership to assess and identify options. Thrives in a matrixed environment Utilizes sophisticated processes and systems to gather and analyze critical information required to conduct a thorough assessment and develop comprehensive recommendations. Reviews all recommendations with Service Line leadership to ensure alignment with Service Line strategy and presents sophisticated presentations to relevant stakeholder groups. Understands the critical nature of laboratory services that are vital to the operations of HCA Hospitals and that failure to perform the duties of this position and result in the disruption and delay of vital patient care services. Leads the development and training of a team of high functioning laboratory directors who can assist in the execution of the duties delineated herein Continually monitors and stays abreast of legislative and regulatory changes affecting laboratory services. Takes initiative to develop steps and processes in an effort to proactively identify areas of opportunity. Interacts with Physician leadership to ensure practice business needs are met and performance is sustainable. Communicates the Laboratory Services suite of services effectively throughout all levels of the organization and represents the Service Line in professional manner. Executes the strategic direction of the Service Line, Division, and Hospitals CEOs. Interacts on a regular basis with Division and facility leadership to ensure their services and clinical operations needs are met: o Works with Service Line and Division Leadership assess ability of operating models or partnerships to meet HCA enterprise financial and operational goals. Manages financial performance to budget and prior period trends and understands causes of variances. Resolving any clinical quality/operational/financial issues in a timely manner. Keeps lines of communication open between Division Leadership and the Service Line Recommends corrective action as required to eliminate negative variances. Meets regularly with direct reports to ensure their effective involvement in Service Line, division and facility strategic initiatives. What qualifications you will need: Bachelors Degree in Medical Technology or Laboratory Science is required. Masters or above Degree in Business, Healthcare Administration, other applicable field is preferred. Professional organization association required. Clinical laboratory experience required. Minimum of 5- years experience in laboratory, at a director level and/or laboratory consulting. Effective working knowledge of healthcare systems management, hospital/laboratory management, healthcare financial management, and third-party reimbursement issues, and clinical operations. This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Division Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color . click apply for full job details
01/09/2026
Full time
Description This position is incentive eligible. Introduction Do you have the career opportunities as a Division Laboratory Director you want with your current employer? We have an exciting opportunity for you to join Tristar Health which is part of the nation's leading provider of healthcare services, HCA Healthcare. This position requires travel within the TriStar Division. Applicants must reside in or willing to relocate to Nashville, TN to be considered. Benefits Tristar Health offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Division Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications GENERAL SUMMARY OF DUTIES: The primary responsibilities of the Division Director of Laboratory Services: Coordinates with Service Line leadership to provide assessment and consulting services to Division and Facility leadership for HCA facilities. Provides consultative services to other HBP service lines, as needed Directs activities in one or more HCA Hospitals on matters related to the provision of quality, efficient and cost effective services With an emphasis on collaboration, implements strategies and tactics to promote the development of team members Executes operational assessments as directed Manages multiple engagements concurrently, including: management of division laboratory activities, on site interviews, current state process improvement, utilization analysis, operating model implementations, current state/future gap analysis, financial analysis and budgeting, and billing analyses. Knowledgeable and capable of working with key stakeholder groups to coordinate activities including other Service Line resources, Division leadership, medical director (pathology), Performance Improvement, laboratory leaders, Supply Chain, etc. Develops and maintains strong working relationships with other operating groups within HCA such as IT&S, Supply Chain, etc. Communicate regularly as required, (weekly, biweekly or monthly) for operating reports MORs with the Service Line leadership, Division Presidents, Division CFOs and the Divisions hospitals CEOs. Ensure all internal approvals prior to executing recommendations. DUTIES INCLUDE BUT NOT LIMITED TO: Supports the Laboratory Service Line to execute on laboratory service opportunities in assigned division including: Implementation of laboratory test (ordering), facility test menu, and equipment platform formularies, as well as other Service Line objectives Coordination/centralization of laboratory services within geographic region, Optimization of market based contracting and adherence to HPG/HCA contracts, Reference testing vendor selection and utilization, Assessment of client and commercial outreach business profitability Billing compliance and charge capture Assists in implementing best practices regarding laboratory quality and operations Ensures facility laboratory readiness for ongoing successful regulatory accreditation. Works collaboratively with all levels of HCA, Service Lines, Divisions, and Hospital leadership to assess and identify options. Thrives in a matrixed environment Utilizes sophisticated processes and systems to gather and analyze critical information required to conduct a thorough assessment and develop comprehensive recommendations. Reviews all recommendations with Service Line leadership to ensure alignment with Service Line strategy and presents sophisticated presentations to relevant stakeholder groups. Understands the critical nature of laboratory services that are vital to the operations of HCA Hospitals and that failure to perform the duties of this position and result in the disruption and delay of vital patient care services. Leads the development and training of a team of high functioning laboratory directors who can assist in the execution of the duties delineated herein Continually monitors and stays abreast of legislative and regulatory changes affecting laboratory services. Takes initiative to develop steps and processes in an effort to proactively identify areas of opportunity. Interacts with Physician leadership to ensure practice business needs are met and performance is sustainable. Communicates the Laboratory Services suite of services effectively throughout all levels of the organization and represents the Service Line in professional manner. Executes the strategic direction of the Service Line, Division, and Hospitals CEOs. Interacts on a regular basis with Division and facility leadership to ensure their services and clinical operations needs are met: o Works with Service Line and Division Leadership assess ability of operating models or partnerships to meet HCA enterprise financial and operational goals. Manages financial performance to budget and prior period trends and understands causes of variances. Resolving any clinical quality/operational/financial issues in a timely manner. Keeps lines of communication open between Division Leadership and the Service Line Recommends corrective action as required to eliminate negative variances. Meets regularly with direct reports to ensure their effective involvement in Service Line, division and facility strategic initiatives. What qualifications you will need: Bachelors Degree in Medical Technology or Laboratory Science is required. Masters or above Degree in Business, Healthcare Administration, other applicable field is preferred. Professional organization association required. Clinical laboratory experience required. Minimum of 5- years experience in laboratory, at a director level and/or laboratory consulting. Effective working knowledge of healthcare systems management, hospital/laboratory management, healthcare financial management, and third-party reimbursement issues, and clinical operations. This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Division Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color . click apply for full job details
Hospital Laboratory Director
Memorial Satilla Health Waycross, Georgia
Description This position is incentive eligible. Introduction Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Hospital Laboratory DirectorMemorial Satilla Health Benefits Memorial Satilla Health offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. We are seeking a Hospital Laboratory Director for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). Integrated Regional Labs is a full service providerfor clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fullyautomated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo,Florida, and a network of hospital based rapid-response laboratories present in fourHCA Healthcare divisions within the state of Florida. Our core laboratories support more than250 acute and rehab hospitals, physician practices, surgery centers and commercialaccounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you find this opportunity compelling, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LAB-AFHP Required Preferred Job Industries Other
01/09/2026
Full time
Description This position is incentive eligible. Introduction Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Hospital Laboratory DirectorMemorial Satilla Health Benefits Memorial Satilla Health offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. We are seeking a Hospital Laboratory Director for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). Integrated Regional Labs is a full service providerfor clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fullyautomated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo,Florida, and a network of hospital based rapid-response laboratories present in fourHCA Healthcare divisions within the state of Florida. Our core laboratories support more than250 acute and rehab hospitals, physician practices, surgery centers and commercialaccounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you find this opportunity compelling, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LAB-AFHP Required Preferred Job Industries Other
Hospital Laboratory Director
Del Sol Medical Center El Paso, Texas
Description This position is incentive eligible. Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join Del Sol Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Del Sol Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LAB-AFHP Required Preferred Job Industries Other
01/09/2026
Full time
Description This position is incentive eligible. Introduction Do you have the career opportunities as a Hospital Laboratory Director you want with your current employer? We have an exciting opportunity for you to join Del Sol Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits Del Sol Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Hospital Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications DUTIES INCLUDE BUT NOT LIMITED TO: Directs operations, programs and activities to meet organizational and regulatory requirements and to drive innovation. Ensures adequate and qualified staffing for the department through timeliness and consistency of staff hiring, orientation, competency, training, performance feedback and performance management. Develops and recognizes staff through coaching and regular feedback. Serves as a role model for employee output and conduct. Sets and executes department strategies to meet goals for service, quality, regulatory compliance, financial, patient satisfaction and personnel management. Proactively and regularly seeks feedback and input from internal and external sources. Evaluates and incorporates feedback into the department improvement and planning process to improve care delivery. Oversees the financial operation for the laboratory by monitoring resource utilization, identifying variances and opportunities, and adjusting as needed to meet service and fiscal goals. Prepares Monthly Operating Review report. Assures compliance with standards set forth by accrediting agencies: CAP, JCAHO, CLIA, FDA and CMS. Develops and implements policies and procedures and verifies annual review of all policies and procedures. Manages key vendor relationships and supply contracts in coordination with Laboratory Services and Supply Chain guidance. Develops and implements a communication plan to ensure that department personnel are well informed. Fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Directs and organizes operations through the appropriate, delegation of responsibilities and authority in accordance with regulatory guidelines. Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures What qualifications you will need: Baccalaureate Degree in Medical Technology, Biomedical Science, Biology or Chemistry required. Masters Degree preferred National Certification as a Medical Technologist required. 5 years or more of progressive laboratory management experience is required with complex laboratory operations, required. Hospital clinical laboratory experience preferred This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Servicesis a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. LAB-AFHP Required Preferred Job Industries Other
USAA
Customer Service Advisor
USAA Phoenix, Arizona
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
01/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Director, Workload Planning and Forecasting - Contact Center
USAA Phoenix, Arizona
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
01/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Customer Service Advisor
USAA Phoenix, Arizona
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
01/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This position will be responsible for leading the workforce management functions within USAA Bank Contact Centers. Responsibilities of lead team include creation of base schedules for all new hire contact center service representatives, schedule alignment to demand pattern, short term and long-term recommendations to improve alignment, annual and ongoing PTO process, scheduling of all off phone activities, maintenance of NICE WFM, relationship with and auditing of 3rd party supplier WFM team, documentation and communication of WFM processes. The incumbent will be working with Call Routing Technology, Nice WFM, Genesys Decisions. As a dedicated Director, Workload Planning and Forecasting, you will be responsible for providing thoughtful leadership and people leadership to the team(s) supporting operational workforce planning and forecasting. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA and Tampa, FL. Relocation assistance is not available for this position. What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Directs the planning and implementation of integrated resource planning processes for a specified company or staff agency. Provide relevant insights into drivers of operations performance variance. Responsible for Executive level summaries and insights on contact center performance and both short and long-term staffing positions. Acts in a consultative and advisory capacity to executive management on strategic and tactical workload and resource planning design and implementation. Oversees statistical analysis to validate effectiveness and efficiency of plans, strategies, and decisions, in support of integrated workload modeling. Oversees gathering of quantitative and qualitative data; Approves data collection guidelines and methodologies. Serves as a stakeholder/sponsor to improve data quality & availability provided by data partners. Maintains an understanding of company business operations and goals and provides information on how workload strategies impact performance goals. Drives standardization in and oversees the building of analytical products that are scalable and flexible. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, CoSAs, HR, etc.). Reviews and assesses department, business, and strategic supplier processes and procedures ensuring efficient workload management to support enterprise objectives. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Takes initiative to understand business drivers of supported LOB (e.g. high-level understanding of products and services and contribution of workforce to LOB goals). Manages business and executive level escalations, including reporting to senior-level leadership as appropriate. Works with Finance partners to align business strategies with financial impacts and incorporate them into the financial planning cycles. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of progressive experience in a workforce management function performing demand and/or supply forecasting, scheduling, capacity management, reporting and/or real-time resource management. 3 years of direct team lead or management experience. Demonstrated ability to build and leverage relationships with senior leadership, business partners at various levels within the Enterprise, and external 3rd parties. Experience establishing project deliverables, deadlines, schedule status, performance tracking, and critical path reporting and analysis. Strong people leader skills and proven ability to build high performing teams. Advanced knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. Strong background in workforce management software. What sets you apart: Proven results optimizing contact center processes and tools to support the business' strategic objectives. 3-5 years experience with Contact Center tools: NICE WFM, Call Routing, Genesys Decisions, Tableau. Experience with an outbound dialer. Experience working with NICE WFM tool - Cloud based. Demonstrated experience integrating new contact centers into WFM processes. Compensation range: The salary range for this position is: $127,310- $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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