When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 9th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. Job ID 18 JOB OVERVIEW The Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident's Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager/"Designated Care Manager" is responsible for demonstrating the Mission for Sunrise Senior Living, "to champion quality of life for all seniors" in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Job Description Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Resident Care Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents. Participate in the development of the ISPs and monthly updates. Review designated assignments. Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift. Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities. Attend daily Cross Over meetings by the lead care manager. Notify supervisor and resident care director if a resident has increased care needs. Inform supervisor of any resident changes in condition. Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells. Greet guests, family members, residents, and team members. Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner. Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures. Communicate with families and is a resource as needed. Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service. Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP. Engage residents in life skills and other life enrichment activities throughout the day in reminiscence. Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns or history and basic human needs. Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment. Ensure the established safety regulations are always followed. Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health. Host and engage in activities with the residents daily. Risk Management and General Safety Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations. Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. Report all accidents/incidents immediately. Reports all unsafe and hazardous conditions/equipment immediately. Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes. Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials. Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately. Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels. Housekeeping and Laundry Services Maintain and clean resident's room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed. Wash resident's laundry as noted in the ISP and as needed. Wash and fold dining room linens and napkins. Complete assigned housekeeping tasks. Maintain common areas in a clean and tidy manner at all times. Dining Service Serve meals in the dining room and work in the dining room as assigned. Promote and ensure a pleasant dining experience during all meals. Assist with dining room set up and clean up as assigned. Participate in pre-meal meetings. Follow residents' diets as indicated on ISP and Confidential Diet Board/Chart. Observe, note, and document in daily log any resident changes in dining habits. Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards. Provide room service delivery as needed. Practice safe food handling in compliance with universal care precautions at all times. Specific Responsibilities for the Reminiscence Neighborhood Care Manager IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile. IEA residents to attend the afternoon social. Incorporate the concept of 'Creating Pleasant Days' into the resident's daily routine. Integrate the individual resident's life skills into their daily routine. Blend a variety of multi-sensory experiences into the resident's day. Participate in monthly letters home and letter writing with the residents and their families. Training and Contributing to Team Success Participate as a member of a team and commits to working toward team goals. Demonstrate in daily interactions with others, our Team Member Credo. Commit to serving our residents and guests through our Principles of Service. Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator. Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules. Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures. Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. Perform other duties as assigned. Core Competencies Ability to react and remain calm in difficult situations Ability to handle multiple priorities Possess written and verbal skills for effective communication and a level of understanding Competent in organizational and time management skills Demonstrates good judgment, problem solving and decision-making skills Experience and Qualifications High School diploma/GED accepted and may be required per state/provincial regulations. CPR Certificate and First Aid as required by state/provincial regulations Must be at least 18 years of age Previous experience working with seniors preferred Desire to serve and care for seniors Ability to make choices and decisions and act in the resident's best interest As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team . click apply for full job details
06/03/2026
Full time
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 9th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. Job ID 18 JOB OVERVIEW The Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident's Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager/"Designated Care Manager" is responsible for demonstrating the Mission for Sunrise Senior Living, "to champion quality of life for all seniors" in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Job Description Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Resident Care Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents. Participate in the development of the ISPs and monthly updates. Review designated assignments. Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift. Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities. Attend daily Cross Over meetings by the lead care manager. Notify supervisor and resident care director if a resident has increased care needs. Inform supervisor of any resident changes in condition. Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells. Greet guests, family members, residents, and team members. Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner. Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures. Communicate with families and is a resource as needed. Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service. Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP. Engage residents in life skills and other life enrichment activities throughout the day in reminiscence. Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns or history and basic human needs. Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment. Ensure the established safety regulations are always followed. Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health. Host and engage in activities with the residents daily. Risk Management and General Safety Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations. Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. Report all accidents/incidents immediately. Reports all unsafe and hazardous conditions/equipment immediately. Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes. Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials. Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately. Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels. Housekeeping and Laundry Services Maintain and clean resident's room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed. Wash resident's laundry as noted in the ISP and as needed. Wash and fold dining room linens and napkins. Complete assigned housekeeping tasks. Maintain common areas in a clean and tidy manner at all times. Dining Service Serve meals in the dining room and work in the dining room as assigned. Promote and ensure a pleasant dining experience during all meals. Assist with dining room set up and clean up as assigned. Participate in pre-meal meetings. Follow residents' diets as indicated on ISP and Confidential Diet Board/Chart. Observe, note, and document in daily log any resident changes in dining habits. Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards. Provide room service delivery as needed. Practice safe food handling in compliance with universal care precautions at all times. Specific Responsibilities for the Reminiscence Neighborhood Care Manager IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile. IEA residents to attend the afternoon social. Incorporate the concept of 'Creating Pleasant Days' into the resident's daily routine. Integrate the individual resident's life skills into their daily routine. Blend a variety of multi-sensory experiences into the resident's day. Participate in monthly letters home and letter writing with the residents and their families. Training and Contributing to Team Success Participate as a member of a team and commits to working toward team goals. Demonstrate in daily interactions with others, our Team Member Credo. Commit to serving our residents and guests through our Principles of Service. Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator. Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules. Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures. Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. Perform other duties as assigned. Core Competencies Ability to react and remain calm in difficult situations Ability to handle multiple priorities Possess written and verbal skills for effective communication and a level of understanding Competent in organizational and time management skills Demonstrates good judgment, problem solving and decision-making skills Experience and Qualifications High School diploma/GED accepted and may be required per state/provincial regulations. CPR Certificate and First Aid as required by state/provincial regulations Must be at least 18 years of age Previous experience working with seniors preferred Desire to serve and care for seniors Ability to make choices and decisions and act in the resident's best interest As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team . click apply for full job details
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 9th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. Job ID 76 JOB OVERVIEW The Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident's Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager/"Designated Care Manager" is responsible for demonstrating the Mission for Sunrise Senior Living, "to champion quality of life for all seniors" in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Job Description Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Resident Care Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents. Participate in the development of the ISPs and monthly updates. Review designated assignments. Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift. Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities. Attend daily Cross Over meetings by the lead care manager. Notify supervisor and resident care director if a resident has increased care needs. Inform supervisor of any resident changes in condition. Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells. Greet guests, family members, residents, and team members. Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner. Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures. Communicate with families and is a resource as needed. Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service. Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP. Engage residents in life skills and other life enrichment activities throughout the day in reminiscence. Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns or history and basic human needs. Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment. Ensure the established safety regulations are always followed. Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health. Host and engage in activities with the residents daily. Risk Management and General Safety Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations. Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. Report all accidents/incidents immediately. Reports all unsafe and hazardous conditions/equipment immediately. Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes. Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials. Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately. Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels. Housekeeping and Laundry Services Maintain and clean resident's room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed. Wash resident's laundry as noted in the ISP and as needed. Wash and fold dining room linens and napkins. Complete assigned housekeeping tasks. Maintain common areas in a clean and tidy manner at all times. Dining Service Serve meals in the dining room and work in the dining room as assigned. Promote and ensure a pleasant dining experience during all meals. Assist with dining room set up and clean up as assigned. Participate in pre-meal meetings. Follow residents' diets as indicated on ISP and Confidential Diet Board/Chart. Observe, note, and document in daily log any resident changes in dining habits. Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards. Provide room service delivery as needed. Practice safe food handling in compliance with universal care precautions at all times. Specific Responsibilities for the Reminiscence Neighborhood Care Manager IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile. IEA residents to attend the afternoon social. Incorporate the concept of 'Creating Pleasant Days' into the resident's daily routine. Integrate the individual resident's life skills into their daily routine. Blend a variety of multi-sensory experiences into the resident's day. Participate in monthly letters home and letter writing with the residents and their families. Training and Contributing to Team Success Participate as a member of a team and commits to working toward team goals. Demonstrate in daily interactions with others, our Team Member Credo. Commit to serving our residents and guests through our Principles of Service. Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator. Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules. Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures. Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. Perform other duties as assigned. Core Competencies Ability to react and remain calm in difficult situations Ability to handle multiple priorities Possess written and verbal skills for effective communication and a level of understanding Competent in organizational and time management skills Demonstrates good judgment, problem solving and decision-making skills Experience and Qualifications High School diploma/GED accepted and may be required per state/provincial regulations. CPR Certificate and First Aid as required by state/provincial regulations Must be at least 18 years of age Previous experience working with seniors preferred Desire to serve and care for seniors Ability to make choices and decisions and act in the resident's best interest As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team . click apply for full job details
06/03/2026
Full time
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 9th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. Job ID 76 JOB OVERVIEW The Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident's Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager/"Designated Care Manager" is responsible for demonstrating the Mission for Sunrise Senior Living, "to champion quality of life for all seniors" in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Job Description Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Resident Care Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents. Participate in the development of the ISPs and monthly updates. Review designated assignments. Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift. Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities. Attend daily Cross Over meetings by the lead care manager. Notify supervisor and resident care director if a resident has increased care needs. Inform supervisor of any resident changes in condition. Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells. Greet guests, family members, residents, and team members. Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner. Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures. Communicate with families and is a resource as needed. Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service. Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP. Engage residents in life skills and other life enrichment activities throughout the day in reminiscence. Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns or history and basic human needs. Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment. Ensure the established safety regulations are always followed. Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health. Host and engage in activities with the residents daily. Risk Management and General Safety Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations. Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. Report all accidents/incidents immediately. Reports all unsafe and hazardous conditions/equipment immediately. Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes. Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials. Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately. Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels. Housekeeping and Laundry Services Maintain and clean resident's room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed. Wash resident's laundry as noted in the ISP and as needed. Wash and fold dining room linens and napkins. Complete assigned housekeeping tasks. Maintain common areas in a clean and tidy manner at all times. Dining Service Serve meals in the dining room and work in the dining room as assigned. Promote and ensure a pleasant dining experience during all meals. Assist with dining room set up and clean up as assigned. Participate in pre-meal meetings. Follow residents' diets as indicated on ISP and Confidential Diet Board/Chart. Observe, note, and document in daily log any resident changes in dining habits. Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards. Provide room service delivery as needed. Practice safe food handling in compliance with universal care precautions at all times. Specific Responsibilities for the Reminiscence Neighborhood Care Manager IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile. IEA residents to attend the afternoon social. Incorporate the concept of 'Creating Pleasant Days' into the resident's daily routine. Integrate the individual resident's life skills into their daily routine. Blend a variety of multi-sensory experiences into the resident's day. Participate in monthly letters home and letter writing with the residents and their families. Training and Contributing to Team Success Participate as a member of a team and commits to working toward team goals. Demonstrate in daily interactions with others, our Team Member Credo. Commit to serving our residents and guests through our Principles of Service. Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator. Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules. Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures. Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. Perform other duties as assigned. Core Competencies Ability to react and remain calm in difficult situations Ability to handle multiple priorities Possess written and verbal skills for effective communication and a level of understanding Competent in organizational and time management skills Demonstrates good judgment, problem solving and decision-making skills Experience and Qualifications High School diploma/GED accepted and may be required per state/provincial regulations. CPR Certificate and First Aid as required by state/provincial regulations Must be at least 18 years of age Previous experience working with seniors preferred Desire to serve and care for seniors Ability to make choices and decisions and act in the resident's best interest As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team . click apply for full job details
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 9th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Brighton Gardens of Wheaton Job ID 57 JOB OVERVIEW The Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident's Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager/"Designated Care Manager" is responsible for demonstrating the Mission for Sunrise Senior Living, "to champion quality of life for all seniors" in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Resident Care Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents. Participate in the development of the ISPs and monthly updates. Review designated assignments. Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift. Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities. Attend daily Cross Over meetings by the lead care manager. Notify supervisor and resident care director if a resident has increased care needs. Inform supervisor of any resident changes in condition. Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells. Greet guests, family members, residents, and team members. Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner. Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures. Communicate with families and is a resource as needed. Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service. Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP. Engage residents in life skills and other life enrichment activities throughout the day in reminiscence. Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns or history and basic human needs. Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment. Ensure the established safety regulations are always followed. Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health. Host and engage in activities with the residents daily. Risk Management and General Safety Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations. Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. Report all accidents/incidents immediately. Reports all unsafe and hazardous conditions/equipment immediately. Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes. Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials. Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately. Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels. Housekeeping and Laundry Services Maintain and clean resident's room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed. Wash resident's laundry as noted in the ISP and as needed. Wash and fold dining room linens and napkins. Complete assigned housekeeping tasks. Maintain common areas in a clean and tidy manner at all times. Dining Service Serve meals in the dining room and work in the dining room as assigned. Promote and ensure a pleasant dining experience during all meals. Assist with dining room set up and clean up as assigned. Participate in pre-meal meetings. Follow residents' diets as indicated on ISP and Confidential Diet Board/Chart. Observe, note, and document in daily log any resident changes in dining habits. Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards. Provide room service delivery as needed. Practice safe food handling in compliance with universal care precautions at all times. Specific Responsibilities for the Reminiscence Neighborhood Care Manager IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile. IEA residents to attend the afternoon social. Incorporate the concept of 'Creating Pleasant Days' into the resident's daily routine. Integrate the individual resident's life skills into their daily routine. Blend a variety of multi-sensory experiences into the resident's day. Participate in monthly letters home and letter writing with the residents and their families. Training and Contributing to Team Success Participate as a member of a team and commits to working toward team goals. Demonstrate in daily interactions with others, our Team Member Credo. Commit to serving our residents and guests through our Principles of Service. Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator. Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules. Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures. Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. Perform other duties as assigned. Core Competencies Ability to react and remain calm in difficult situations Ability to handle multiple priorities Possess written and verbal skills for effective communication and a level of understanding Competent in organizational and time management skills Demonstrates good judgment, problem solving and decision-making skills Experience and Qualifications High School diploma/GED accepted and may be required per state/provincial regulations. CPR Certificate and First Aid as required by state/provincial regulations Must be at least 18 years of age Previous experience working with seniors preferred Desire to serve and care for seniors Ability to make choices and decisions and act in the resident's best interest As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team . click apply for full job details
06/03/2026
Full time
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 9th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. COMMUNITY NAME Brighton Gardens of Wheaton Job ID 57 JOB OVERVIEW The Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident's Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager/"Designated Care Manager" is responsible for demonstrating the Mission for Sunrise Senior Living, "to champion quality of life for all seniors" in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents. RESPONSIBILITIES & QUALIFICATIONS Essential Duties As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows: Resident Care Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents. Participate in the development of the ISPs and monthly updates. Review designated assignments. Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift. Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities. Attend daily Cross Over meetings by the lead care manager. Notify supervisor and resident care director if a resident has increased care needs. Inform supervisor of any resident changes in condition. Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells. Greet guests, family members, residents, and team members. Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner. Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures. Communicate with families and is a resource as needed. Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service. Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP. Engage residents in life skills and other life enrichment activities throughout the day in reminiscence. Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns or history and basic human needs. Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment. Ensure the established safety regulations are always followed. Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health. Host and engage in activities with the residents daily. Risk Management and General Safety Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations. Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures. Report all accidents/incidents immediately. Reports all unsafe and hazardous conditions/equipment immediately. Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes. Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials. Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately. Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels. Housekeeping and Laundry Services Maintain and clean resident's room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed. Wash resident's laundry as noted in the ISP and as needed. Wash and fold dining room linens and napkins. Complete assigned housekeeping tasks. Maintain common areas in a clean and tidy manner at all times. Dining Service Serve meals in the dining room and work in the dining room as assigned. Promote and ensure a pleasant dining experience during all meals. Assist with dining room set up and clean up as assigned. Participate in pre-meal meetings. Follow residents' diets as indicated on ISP and Confidential Diet Board/Chart. Observe, note, and document in daily log any resident changes in dining habits. Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards. Provide room service delivery as needed. Practice safe food handling in compliance with universal care precautions at all times. Specific Responsibilities for the Reminiscence Neighborhood Care Manager IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile. IEA residents to attend the afternoon social. Incorporate the concept of 'Creating Pleasant Days' into the resident's daily routine. Integrate the individual resident's life skills into their daily routine. Blend a variety of multi-sensory experiences into the resident's day. Participate in monthly letters home and letter writing with the residents and their families. Training and Contributing to Team Success Participate as a member of a team and commits to working toward team goals. Demonstrate in daily interactions with others, our Team Member Credo. Commit to serving our residents and guests through our Principles of Service. Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops. Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator. Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules. Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures. Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met. Perform other duties as assigned. Core Competencies Ability to react and remain calm in difficult situations Ability to handle multiple priorities Possess written and verbal skills for effective communication and a level of understanding Competent in organizational and time management skills Demonstrates good judgment, problem solving and decision-making skills Experience and Qualifications High School diploma/GED accepted and may be required per state/provincial regulations. CPR Certificate and First Aid as required by state/provincial regulations Must be at least 18 years of age Previous experience working with seniors preferred Desire to serve and care for seniors Ability to make choices and decisions and act in the resident's best interest As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance ABOUT SUNRISE Ready to take the next step and make a bigger impact than you ever imagined? As part of our team . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am CST to 10:00 pm EST with two days off. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated professionals to work in our Chesapeake office at 1341 Crossways Blvd, Chesapeake, VA 23320 for future insurance sales and customer service opportunities in June and July 2026. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service. Acquire and maintain Property & Casualty (P&C) license and state registrations, within 90 days of hire. (Training, Licensing and State registration fees paid for by USAA.) Demonstrated communication, problem-solving, and critical thinking skills to effectively respond to routine member inquiries. Effective time management and organizational skills. Successful completion of a job-related assessment may be required What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 9:30AM-6:00PM Local Time Work Schedule: Monday - Friday 9:00AM-5:30PM Local Time USAA provides support to our members 7 days a week. All work schedules for this role are 40 hours per week . Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members. Compensation range: The hiring range for this position is: $45,010-$46,010 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am CST to 10:00 pm EST with two days off. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated professionals to work in our Chesapeake office at 1341 Crossways Blvd, Chesapeake, VA 23320 for future insurance sales and customer service opportunities in June and July 2026. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service. Acquire and maintain Property & Casualty (P&C) license and state registrations, within 90 days of hire. (Training, Licensing and State registration fees paid for by USAA.) Demonstrated communication, problem-solving, and critical thinking skills to effectively respond to routine member inquiries. Effective time management and organizational skills. Successful completion of a job-related assessment may be required What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 9:30AM-6:00PM Local Time Work Schedule: Monday - Friday 9:00AM-5:30PM Local Time USAA provides support to our members 7 days a week. All work schedules for this role are 40 hours per week . Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members. Compensation range: The hiring range for this position is: $45,010-$46,010 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TeamHealth is seeking a quality-driven nurse practitioner or physician assistant to join our post-acute care team in Swannanoa, North Carolina. This is a full-time opportunity (5 days/week) rounding in a skilled nursing facility, with excellent support and training, autonomy, and earning potential. Compensation is fee for service with an estimated compensation range of $125,038 to $148,046 annually and no cap on productivity income potential. In this role, you'll provide high-quality care to a diverse patient population, collaborate with an experienced multidisciplinary team, and build meaningful relationships with patients and their families. You will have an opportunity to deliver exceptional care during life's pivotal moments. Our comprehensive clinical and operational leadership team will support your transition into our medical practice with a comprehensive 3-month onboarding program along with a dedicated clinical field mentor and support from industry leading clinical experts in post-acute medicine. Growth and leadership opportunities within this market are available as well. Our innovative population health data reports will guide you towards optimal and timely care for our patient population. The medical practice is part of TeamACO, a dedicated long-term Accountable Care Organization participating in the Medicare Shared Savings Program for our clinicians, which could result in you receiving a portion of the shared savings if certain criteria are met. Our Medical Director Leadership Academy (MDLA) will position you for success in quality improvement initiatives, and collaboration with the facility leadership as a valued partner of the team. This educational program is best-in-class and not provided by any other organizations practicing post-acute medicine. Key Responsibilities Perform comprehensive patient assessments, including medical histories and physical exams Develop, implement, and adjust individualized care plans based on patient needs Monitor progress and coordinate care to optimize outcomes Collaborate closely with physicians, nursing staff, and other healthcare professionals in a team approach Educate patients and families on health management and preventive strategies Maintain accurate, timely medical records in compliance with regulations Qualifications NP or PA license (State of NC) and DEA Experience in post-acute, acute, ED, or clinic settings preferred, but not required; new grads welcome to apply Strong clinical foundation and knowledge of healthcare regulatory standards Excellent communication and interpersonal skills Collaborative, team-oriented approach with a positive outlook Why Join TeamHealth? Dedicated night call coverage for work-life balance Supportive clinical leadership and multidisciplinary team environment Opportunity to make a meaningful impact in post-acute patient care Strong earning potential with professional growth opportunities Come join a team that values compassion, collaboration, and clinical excellence while supporting your professional development and personal growth. California Applicant Privacy Act:
06/03/2026
Full time
TeamHealth is seeking a quality-driven nurse practitioner or physician assistant to join our post-acute care team in Swannanoa, North Carolina. This is a full-time opportunity (5 days/week) rounding in a skilled nursing facility, with excellent support and training, autonomy, and earning potential. Compensation is fee for service with an estimated compensation range of $125,038 to $148,046 annually and no cap on productivity income potential. In this role, you'll provide high-quality care to a diverse patient population, collaborate with an experienced multidisciplinary team, and build meaningful relationships with patients and their families. You will have an opportunity to deliver exceptional care during life's pivotal moments. Our comprehensive clinical and operational leadership team will support your transition into our medical practice with a comprehensive 3-month onboarding program along with a dedicated clinical field mentor and support from industry leading clinical experts in post-acute medicine. Growth and leadership opportunities within this market are available as well. Our innovative population health data reports will guide you towards optimal and timely care for our patient population. The medical practice is part of TeamACO, a dedicated long-term Accountable Care Organization participating in the Medicare Shared Savings Program for our clinicians, which could result in you receiving a portion of the shared savings if certain criteria are met. Our Medical Director Leadership Academy (MDLA) will position you for success in quality improvement initiatives, and collaboration with the facility leadership as a valued partner of the team. This educational program is best-in-class and not provided by any other organizations practicing post-acute medicine. Key Responsibilities Perform comprehensive patient assessments, including medical histories and physical exams Develop, implement, and adjust individualized care plans based on patient needs Monitor progress and coordinate care to optimize outcomes Collaborate closely with physicians, nursing staff, and other healthcare professionals in a team approach Educate patients and families on health management and preventive strategies Maintain accurate, timely medical records in compliance with regulations Qualifications NP or PA license (State of NC) and DEA Experience in post-acute, acute, ED, or clinic settings preferred, but not required; new grads welcome to apply Strong clinical foundation and knowledge of healthcare regulatory standards Excellent communication and interpersonal skills Collaborative, team-oriented approach with a positive outlook Why Join TeamHealth? Dedicated night call coverage for work-life balance Supportive clinical leadership and multidisciplinary team environment Opportunity to make a meaningful impact in post-acute patient care Strong earning potential with professional growth opportunities Come join a team that values compassion, collaboration, and clinical excellence while supporting your professional development and personal growth. California Applicant Privacy Act:
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Life, Annuity, and Health Service Specialist, you will support company goals to become the financial services provider of choice and ensure financial security for our members by building relationships when assisting members with life, annuity, and health product or service requests and acquisition. We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based in the San Antonio, TX campus. Relocation assistance is not available for this position. What you'll do: Acquires and applies foundational knowledge of complex life insurance, health insurance, and annuity products to assist with member requests and policy changes across channels while delivering on our service excellence commitments. Asks questions to understand member's service request, discover key information and life events to understand the member need, and documents relevant information. Utilizes the tools and resources available to process transactions accurately and compliantly to create exceptional member service experiences while minimizing transfers, escalations, and call backs with assistance as needed. Recognizes member cues and opportunities to meet the member's needs through additional products or services and motivates member to act on recommendation(s). Overcomes objections using basic sales techniques and developing persuasion skills. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Up to 1 year of relevant customer service or sales experience. Ability to prioritize and multi-task, including navigating through multiple business applications, including a Windows operating system. Strong interpersonal and communication skills. Successful completion of a job-related assessment may be required. Experience acquiring and applying new concepts and information. What sets you apart: At least 6 months of Life Insurance and/or Annuity Service experience Bachelor's degree in Accounting, Finance, or General Business (or related) from an accredited university. Current Group 1 Life/Health License 2+ years of customer contact experience in a call center environment where multi-tasking is required. Experience cross selling or up-selling products US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $43,680.00 - $59,980.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Life, Annuity, and Health Service Specialist, you will support company goals to become the financial services provider of choice and ensure financial security for our members by building relationships when assisting members with life, annuity, and health product or service requests and acquisition. We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based in the San Antonio, TX campus. Relocation assistance is not available for this position. What you'll do: Acquires and applies foundational knowledge of complex life insurance, health insurance, and annuity products to assist with member requests and policy changes across channels while delivering on our service excellence commitments. Asks questions to understand member's service request, discover key information and life events to understand the member need, and documents relevant information. Utilizes the tools and resources available to process transactions accurately and compliantly to create exceptional member service experiences while minimizing transfers, escalations, and call backs with assistance as needed. Recognizes member cues and opportunities to meet the member's needs through additional products or services and motivates member to act on recommendation(s). Overcomes objections using basic sales techniques and developing persuasion skills. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Up to 1 year of relevant customer service or sales experience. Ability to prioritize and multi-task, including navigating through multiple business applications, including a Windows operating system. Strong interpersonal and communication skills. Successful completion of a job-related assessment may be required. Experience acquiring and applying new concepts and information. What sets you apart: At least 6 months of Life Insurance and/or Annuity Service experience Bachelor's degree in Accounting, Finance, or General Business (or related) from an accredited university. Current Group 1 Life/Health License 2+ years of customer contact experience in a call center environment where multi-tasking is required. Experience cross selling or up-selling products US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $43,680.00 - $59,980.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/02/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Background 2Life Communities has been at the heart of positive change in the affordable senior housing ecosystem since 1965. We develop, manage, and advocate for high-quality, affordable housing and services that support aging in community, helping older adults and their families enjoy stability, dignity, and peace of mind. Our mission is to ensure that every older adult has the opportunity to live a full life of connection and purpose in a dynamic, supportive environment. Position summary The Senior Real Estate Project Manager (SREPM) will work closely with and under the supervision of the Chief of Real Estate as well as the Director of Real Estate Development. As a valued member of the Real Estate Team, they will embrace 2Life's mission and work to facilitate the highest standards for senior housing development and operations. 2Life's Real Estate Team is uniquely collaborative and highly skilled in its approach to project management. We work closely with each other and with 2Life's Finance, Facilities, Property Management, Compliance, Resident Services, and Programs teams to lay the foundation for successful long-term project operations. The SREPM will adhere to a flexible, creative, and value-driven approach to real estate development. They will develop and maintain collaborative relationships with project teams, consultants, board members, volunteers, and 2Life's property management, fund development, administrative, and resident service staff. The SREPM will have specific project leadership responsibilities and share the responsibility for 2Life's entire real estate portfolio. They will participate in Real Estate team meetings, and activities focused on advancing 2Life's mission to preserve and expand the portfolio. Essential job functions The SREPM will have shared responsibility for a portfolio of affordable supportive housing projects. They will lead the development of at least two real estate projects through construction completion and transition to operations. The SREPM will: Collaborate with 2Life's Program staff to seek, secure, and manage relationships with prospective program and service providers during the development phase to accomplish desired program goals Lead project teams, including 2Life staff and consultants, utilizing best practices, supporting transparency and information sharing, and encouraging buy-in through collaborative decision-making whenever possible and practical Take projects through zoning and permitting, including managing community relations Prepare and manage complex development proformas and funding applications, securing predevelopment, construction, and permanent financing Manage financial closings, relationships with financial partners, and compliance with financing requirements during the construction period Work with 2Life's Facilities team to manage construction, including the coordination of internal stakeholder input and the management of 2Life's contracts with the owner's representative, architect, and contractor Prepare regular updates and reports to 2Life's staff, Board of Directors, and Real Estate Committee as may be required Support 2Life's effort to integrate innovative programs and populations into 2Life's real estate projects, creating partnerships with senior service providers and leveraging investments from public and private healthcare institutions and insurers Represent 2Life at public events and on external committees that benefit 2Life's real estate activities and support career growth and learning Complete other duties as requested and assigned Preparation, knowledge, skills, and abilities Master's degree in Urban Planning, Real Estate, Finance or the equivalent in training and experience Minimum of eight (8) years of work experience in affordable housing real estate project management Highly motivated, flexible, and able to work independently and with a team Creative problem solver who can adapt to find multiple paths to overcome challenges and bring a warm sense of humor Ability to adhere to 2Life's non-profit real estate development principles so that projects are highly innovative and successfully balance mission, feasibility, and risk Exceptional project management skills, with proven ability to manage multiple priorities and deadlines with attention to detail A clear understanding of affordable housing funding programs, such as the Low Income Housing Tax Credit (LIHTC), HOME, CPA, CDBG, Section 8, MRVP, and Section 202, and a proven track record in securing such funding for projects Demonstrated success in creating and managing a complex development proforma, preferably for a LIHTC-funded affordable housing project Well-developed interpersonal, writing, and verbal communication skills, including the confidence to serve as an external voice for 2Life's projects and mission Successful in planning and facilitating meetings and managing working groups Flexibility to adapt to a changing environment and work effectively under pressure Beyond the Paycheck: Why You'll Love Working Here: We don't just offer a job; we invest in your entire life. Our "Total Rewards" package adds an extra 27% to 30%+ in value on top of your base salary. Comprehensive Health: Premium Medical, Dental, and Vision coverage for you and your family.Future-Proofing: 401(k) retirement planning and employer-paid Life, AD&D, and Disability insurance (Short & Long Term).Rest & Recharge: Generous paid vacation, official holidays, plus 2 floating holidays to use whenever you need a break.Family-Friendly: Inclusion for your "+1" and dependents, plus Pet Insurance for your furry family members. The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required. We desire to build and cultivate an inclusive environment that brings together a diverse workforce with unique experiences, backgrounds, talents, and perspectives. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. Compensation details: 00 Yearly Salary PIa1584cba5-
06/02/2026
Full time
Background 2Life Communities has been at the heart of positive change in the affordable senior housing ecosystem since 1965. We develop, manage, and advocate for high-quality, affordable housing and services that support aging in community, helping older adults and their families enjoy stability, dignity, and peace of mind. Our mission is to ensure that every older adult has the opportunity to live a full life of connection and purpose in a dynamic, supportive environment. Position summary The Senior Real Estate Project Manager (SREPM) will work closely with and under the supervision of the Chief of Real Estate as well as the Director of Real Estate Development. As a valued member of the Real Estate Team, they will embrace 2Life's mission and work to facilitate the highest standards for senior housing development and operations. 2Life's Real Estate Team is uniquely collaborative and highly skilled in its approach to project management. We work closely with each other and with 2Life's Finance, Facilities, Property Management, Compliance, Resident Services, and Programs teams to lay the foundation for successful long-term project operations. The SREPM will adhere to a flexible, creative, and value-driven approach to real estate development. They will develop and maintain collaborative relationships with project teams, consultants, board members, volunteers, and 2Life's property management, fund development, administrative, and resident service staff. The SREPM will have specific project leadership responsibilities and share the responsibility for 2Life's entire real estate portfolio. They will participate in Real Estate team meetings, and activities focused on advancing 2Life's mission to preserve and expand the portfolio. Essential job functions The SREPM will have shared responsibility for a portfolio of affordable supportive housing projects. They will lead the development of at least two real estate projects through construction completion and transition to operations. The SREPM will: Collaborate with 2Life's Program staff to seek, secure, and manage relationships with prospective program and service providers during the development phase to accomplish desired program goals Lead project teams, including 2Life staff and consultants, utilizing best practices, supporting transparency and information sharing, and encouraging buy-in through collaborative decision-making whenever possible and practical Take projects through zoning and permitting, including managing community relations Prepare and manage complex development proformas and funding applications, securing predevelopment, construction, and permanent financing Manage financial closings, relationships with financial partners, and compliance with financing requirements during the construction period Work with 2Life's Facilities team to manage construction, including the coordination of internal stakeholder input and the management of 2Life's contracts with the owner's representative, architect, and contractor Prepare regular updates and reports to 2Life's staff, Board of Directors, and Real Estate Committee as may be required Support 2Life's effort to integrate innovative programs and populations into 2Life's real estate projects, creating partnerships with senior service providers and leveraging investments from public and private healthcare institutions and insurers Represent 2Life at public events and on external committees that benefit 2Life's real estate activities and support career growth and learning Complete other duties as requested and assigned Preparation, knowledge, skills, and abilities Master's degree in Urban Planning, Real Estate, Finance or the equivalent in training and experience Minimum of eight (8) years of work experience in affordable housing real estate project management Highly motivated, flexible, and able to work independently and with a team Creative problem solver who can adapt to find multiple paths to overcome challenges and bring a warm sense of humor Ability to adhere to 2Life's non-profit real estate development principles so that projects are highly innovative and successfully balance mission, feasibility, and risk Exceptional project management skills, with proven ability to manage multiple priorities and deadlines with attention to detail A clear understanding of affordable housing funding programs, such as the Low Income Housing Tax Credit (LIHTC), HOME, CPA, CDBG, Section 8, MRVP, and Section 202, and a proven track record in securing such funding for projects Demonstrated success in creating and managing a complex development proforma, preferably for a LIHTC-funded affordable housing project Well-developed interpersonal, writing, and verbal communication skills, including the confidence to serve as an external voice for 2Life's projects and mission Successful in planning and facilitating meetings and managing working groups Flexibility to adapt to a changing environment and work effectively under pressure Beyond the Paycheck: Why You'll Love Working Here: We don't just offer a job; we invest in your entire life. Our "Total Rewards" package adds an extra 27% to 30%+ in value on top of your base salary. Comprehensive Health: Premium Medical, Dental, and Vision coverage for you and your family.Future-Proofing: 401(k) retirement planning and employer-paid Life, AD&D, and Disability insurance (Short & Long Term).Rest & Recharge: Generous paid vacation, official holidays, plus 2 floating holidays to use whenever you need a break.Family-Friendly: Inclusion for your "+1" and dependents, plus Pet Insurance for your furry family members. The above statements intend to describe the general nature and level of work performed by people assigned to do this job. The above does not intend to be an exhaustive list of all responsibilities and duties required. We desire to build and cultivate an inclusive environment that brings together a diverse workforce with unique experiences, backgrounds, talents, and perspectives. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. Compensation details: 00 Yearly Salary PIa1584cba5-
Betty is a fully integrated creative agency devoted to building better. You name it, we probably want to improve it. And we want to work with someone who feels the same way. We're looking for an energetic, inclusive, fun-loving person who'd rather lead than follow. Someone who prioritizes creating remarkable work, strengthening client relationships, contributing to agency growth, and building consumer experiences for an increasingly multicultural and global world. GENERAL PURPOSE OF JOB The Account Director, Business Development will support Betty's new business activity as a strategic pitch lead, helping to quickly understand prospective clients in order to lead RFI and RFP activity that results in great strategic and creative work, and ultimately new Betty clients. This person will focus heavily on opportunities for our Favorite Child design offering, but support across all Betty business development efforts (AOR, studio, etc.) The Account Director, Business Development will build, lead, and manage cross-organizational teams, ensuring a strong, profitable, and vibrant business development function consistent with our mission and values. Additionally, this person could - as personal capacity and agency workload permits/requires - run select accounts, ensuring that once a "new logo" is won the work is supported by a strong client-relationship, strategic business insight and high-quality creative output. The ideal person for this role will be the ultimate collaborator - tenacious about soliciting thinking across strategy, creative, production and more. They should have strong writing and presenting skills, and not be afraid of a tight timeline or an incomplete brief. This person must be fluent in both campaign creative and foundational brand creative (design systems, packaging design, etc.). And finally, they need to have excellent project management skills. This includes working with our project management team to establish and hold people accountable for adhering to certain milestones and a certain quality of work. We work hard. We think hard. And we have a ton of fun. KEY RESPONSIBILITIES Actively contributes to building win strategies and pitch themes/narratives Leads pitch activity, including establishing a vision for the process, working across the agency to establish the right team, and ensuring that final presentation and proposal materials are inspirational and client-focused Works collaboratively with the pitch team to assist in developing RFIs, RFPs and pitch presentations; this is inclusive of strong writing and presentation skills to draft RFI/RFP copy and edit content contributions to align to an established narrative Quarterback new business team meeting logistics, in collaboration with project management and other new business support, for active pitches, including internal meetings and virtual and in-person client meetings Work with discipline leads to manage cross-agency resources that are assisting on new business efforts, coordinating with team members and their managers regarding workload and job expectations Work with the VP, Business development to provide regular pipeline and win rate reporting and analysis of performance to senior management Oversee administrative activities related to new business research and record-keeping, including: Entry and maintenance of Salesforce data to facilitate accurate pipeline conversations Research prospective businesses for correct names, titles, advertising budgets, geography, agency of record, sales data, etc. Organize and maintain agency depository of new business materials - boilerplate credentials, case studies, bios, client references, impact statements Assist in client acceptance activities, including working with our legal team to facilitate the review and approval of legal documents, like NDAs and MSAs, and working with our account and project management teams to develop strategic, thorough and profitable scopes of work Play a prominent role in guiding Betty and Favorite Child marketing activities, including planning and executing thought leadership pieces, social content, consultant decks event collateral, and anything that helps spread the good word about our agency Maintain excellent relationships: With key leaders and partners across Betty, Favorite Child and Quad With clients in the context of new business activity and possibly new client work; includes strategic client communication regarding process, creative feedback, etc. Exercise excellent problem-solving skills, taking many inputs and quickly strategizing the right path forward Perform other duties from time to time to meet the changing needs of the agency JOB REQUIREMENTS Education: Bachelor's degree in advertising, communication, marketing or related field preferred Experience: Minimum 6 years in creative agency account service, pitch/new business experience preferred Certificates, Licenses, Registrations: NA Knowledge, Skills & Abilities: Strong Microsoft Office skills, including PowerPoint, Word and Excel Proficiency with digital collaboration tools like Teams A proven understanding of how an agency business works, including both campaign/AOR relationships and design-focused relationship Strategic communication skills that allow you to speak and write convincingly on various topics A confident, outgoing personality, both in terms of navigating complex internal and client conversations, and effectively managing/motivating teams A proactive passion for keeping up on news, current events, emerging trends, etc. Ability to handle high-stress situations with effective results Ability to organize and prioritize, managing multiple time-sensitive projects at the same time Employees can be expected to be paid an annualized salary range of $103,720 - $120,000 , based on variations in knowledge, skills, experience and market conditions. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Betty and Quad are proud to be equal opportunity employers. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Betty and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Betty and Quad also prohibit harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
06/02/2026
Full time
Betty is a fully integrated creative agency devoted to building better. You name it, we probably want to improve it. And we want to work with someone who feels the same way. We're looking for an energetic, inclusive, fun-loving person who'd rather lead than follow. Someone who prioritizes creating remarkable work, strengthening client relationships, contributing to agency growth, and building consumer experiences for an increasingly multicultural and global world. GENERAL PURPOSE OF JOB The Account Director, Business Development will support Betty's new business activity as a strategic pitch lead, helping to quickly understand prospective clients in order to lead RFI and RFP activity that results in great strategic and creative work, and ultimately new Betty clients. This person will focus heavily on opportunities for our Favorite Child design offering, but support across all Betty business development efforts (AOR, studio, etc.) The Account Director, Business Development will build, lead, and manage cross-organizational teams, ensuring a strong, profitable, and vibrant business development function consistent with our mission and values. Additionally, this person could - as personal capacity and agency workload permits/requires - run select accounts, ensuring that once a "new logo" is won the work is supported by a strong client-relationship, strategic business insight and high-quality creative output. The ideal person for this role will be the ultimate collaborator - tenacious about soliciting thinking across strategy, creative, production and more. They should have strong writing and presenting skills, and not be afraid of a tight timeline or an incomplete brief. This person must be fluent in both campaign creative and foundational brand creative (design systems, packaging design, etc.). And finally, they need to have excellent project management skills. This includes working with our project management team to establish and hold people accountable for adhering to certain milestones and a certain quality of work. We work hard. We think hard. And we have a ton of fun. KEY RESPONSIBILITIES Actively contributes to building win strategies and pitch themes/narratives Leads pitch activity, including establishing a vision for the process, working across the agency to establish the right team, and ensuring that final presentation and proposal materials are inspirational and client-focused Works collaboratively with the pitch team to assist in developing RFIs, RFPs and pitch presentations; this is inclusive of strong writing and presentation skills to draft RFI/RFP copy and edit content contributions to align to an established narrative Quarterback new business team meeting logistics, in collaboration with project management and other new business support, for active pitches, including internal meetings and virtual and in-person client meetings Work with discipline leads to manage cross-agency resources that are assisting on new business efforts, coordinating with team members and their managers regarding workload and job expectations Work with the VP, Business development to provide regular pipeline and win rate reporting and analysis of performance to senior management Oversee administrative activities related to new business research and record-keeping, including: Entry and maintenance of Salesforce data to facilitate accurate pipeline conversations Research prospective businesses for correct names, titles, advertising budgets, geography, agency of record, sales data, etc. Organize and maintain agency depository of new business materials - boilerplate credentials, case studies, bios, client references, impact statements Assist in client acceptance activities, including working with our legal team to facilitate the review and approval of legal documents, like NDAs and MSAs, and working with our account and project management teams to develop strategic, thorough and profitable scopes of work Play a prominent role in guiding Betty and Favorite Child marketing activities, including planning and executing thought leadership pieces, social content, consultant decks event collateral, and anything that helps spread the good word about our agency Maintain excellent relationships: With key leaders and partners across Betty, Favorite Child and Quad With clients in the context of new business activity and possibly new client work; includes strategic client communication regarding process, creative feedback, etc. Exercise excellent problem-solving skills, taking many inputs and quickly strategizing the right path forward Perform other duties from time to time to meet the changing needs of the agency JOB REQUIREMENTS Education: Bachelor's degree in advertising, communication, marketing or related field preferred Experience: Minimum 6 years in creative agency account service, pitch/new business experience preferred Certificates, Licenses, Registrations: NA Knowledge, Skills & Abilities: Strong Microsoft Office skills, including PowerPoint, Word and Excel Proficiency with digital collaboration tools like Teams A proven understanding of how an agency business works, including both campaign/AOR relationships and design-focused relationship Strategic communication skills that allow you to speak and write convincingly on various topics A confident, outgoing personality, both in terms of navigating complex internal and client conversations, and effectively managing/motivating teams A proactive passion for keeping up on news, current events, emerging trends, etc. Ability to handle high-stress situations with effective results Ability to organize and prioritize, managing multiple time-sensitive projects at the same time Employees can be expected to be paid an annualized salary range of $103,720 - $120,000 , based on variations in knowledge, skills, experience and market conditions. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Betty and Quad are proud to be equal opportunity employers. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Betty and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Betty and Quad also prohibit harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/01/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Betty is a fully integrated creative agency devoted to building better. You name it, we probably want to improve it. And we want to work with someone who feels the same way. We're looking for an energetic, inclusive, fun-loving person who'd rather lead than follow. Someone who prioritizes creating remarkable work, strengthening client relationships, contributing to agency growth, and building consumer experiences for an increasingly multicultural and global world. GENERAL PURPOSE OF JOB The Account Director, Business Development will support Betty's new business activity as a strategic pitch lead, helping to quickly understand prospective clients in order to lead RFI and RFP activity that results in great strategic and creative work, and ultimately new Betty clients. This person will focus heavily on opportunities for our Favorite Child design offering, but support across all Betty business development efforts (AOR, studio, etc.) The Account Director, Business Development will build, lead, and manage cross-organizational teams, ensuring a strong, profitable, and vibrant business development function consistent with our mission and values. Additionally, this person could - as personal capacity and agency workload permits/requires - run select accounts, ensuring that once a "new logo" is won the work is supported by a strong client-relationship, strategic business insight and high-quality creative output. The ideal person for this role will be the ultimate collaborator - tenacious about soliciting thinking across strategy, creative, production and more. They should have strong writing and presenting skills, and not be afraid of a tight timeline or an incomplete brief. This person must be fluent in both campaign creative and foundational brand creative (design systems, packaging design, etc.). And finally, they need to have excellent project management skills. This includes working with our project management team to establish and hold people accountable for adhering to certain milestones and a certain quality of work. We work hard. We think hard. And we have a ton of fun. KEY RESPONSIBILITIES Actively contributes to building win strategies and pitch themes/narratives Leads pitch activity, including establishing a vision for the process, working across the agency to establish the right team, and ensuring that final presentation and proposal materials are inspirational and client-focused Works collaboratively with the pitch team to assist in developing RFIs, RFPs and pitch presentations; this is inclusive of strong writing and presentation skills to draft RFI/RFP copy and edit content contributions to align to an established narrative Quarterback new business team meeting logistics, in collaboration with project management and other new business support, for active pitches, including internal meetings and virtual and in-person client meetings Work with discipline leads to manage cross-agency resources that are assisting on new business efforts, coordinating with team members and their managers regarding workload and job expectations Work with the VP, Business development to provide regular pipeline and win rate reporting and analysis of performance to senior management Oversee administrative activities related to new business research and record-keeping, including: Entry and maintenance of Salesforce data to facilitate accurate pipeline conversations Research prospective businesses for correct names, titles, advertising budgets, geography, agency of record, sales data, etc. Organize and maintain agency depository of new business materials - boilerplate credentials, case studies, bios, client references, impact statements Assist in client acceptance activities, including working with our legal team to facilitate the review and approval of legal documents, like NDAs and MSAs, and working with our account and project management teams to develop strategic, thorough and profitable scopes of work Play a prominent role in guiding Betty and Favorite Child marketing activities, including planning and executing thought leadership pieces, social content, consultant decks event collateral, and anything that helps spread the good word about our agency Maintain excellent relationships: With key leaders and partners across Betty, Favorite Child and Quad With clients in the context of new business activity and possibly new client work; includes strategic client communication regarding process, creative feedback, etc. Exercise excellent problem-solving skills, taking many inputs and quickly strategizing the right path forward Perform other duties from time to time to meet the changing needs of the agency JOB REQUIREMENTS Education: Bachelor's degree in advertising, communication, marketing or related field preferred Experience: Minimum 6 years in creative agency account service, pitch/new business experience preferred Certificates, Licenses, Registrations: NA Knowledge, Skills & Abilities: Strong Microsoft Office skills, including PowerPoint, Word and Excel Proficiency with digital collaboration tools like Teams A proven understanding of how an agency business works, including both campaign/AOR relationships and design-focused relationship Strategic communication skills that allow you to speak and write convincingly on various topics A confident, outgoing personality, both in terms of navigating complex internal and client conversations, and effectively managing/motivating teams A proactive passion for keeping up on news, current events, emerging trends, etc. Ability to handle high-stress situations with effective results Ability to organize and prioritize, managing multiple time-sensitive projects at the same time Employees can be expected to be paid an annualized salary range of $103,720 - $120,000 , based on variations in knowledge, skills, experience and market conditions. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Betty and Quad are proud to be equal opportunity employers. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Betty and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Betty and Quad also prohibit harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
06/01/2026
Full time
Betty is a fully integrated creative agency devoted to building better. You name it, we probably want to improve it. And we want to work with someone who feels the same way. We're looking for an energetic, inclusive, fun-loving person who'd rather lead than follow. Someone who prioritizes creating remarkable work, strengthening client relationships, contributing to agency growth, and building consumer experiences for an increasingly multicultural and global world. GENERAL PURPOSE OF JOB The Account Director, Business Development will support Betty's new business activity as a strategic pitch lead, helping to quickly understand prospective clients in order to lead RFI and RFP activity that results in great strategic and creative work, and ultimately new Betty clients. This person will focus heavily on opportunities for our Favorite Child design offering, but support across all Betty business development efforts (AOR, studio, etc.) The Account Director, Business Development will build, lead, and manage cross-organizational teams, ensuring a strong, profitable, and vibrant business development function consistent with our mission and values. Additionally, this person could - as personal capacity and agency workload permits/requires - run select accounts, ensuring that once a "new logo" is won the work is supported by a strong client-relationship, strategic business insight and high-quality creative output. The ideal person for this role will be the ultimate collaborator - tenacious about soliciting thinking across strategy, creative, production and more. They should have strong writing and presenting skills, and not be afraid of a tight timeline or an incomplete brief. This person must be fluent in both campaign creative and foundational brand creative (design systems, packaging design, etc.). And finally, they need to have excellent project management skills. This includes working with our project management team to establish and hold people accountable for adhering to certain milestones and a certain quality of work. We work hard. We think hard. And we have a ton of fun. KEY RESPONSIBILITIES Actively contributes to building win strategies and pitch themes/narratives Leads pitch activity, including establishing a vision for the process, working across the agency to establish the right team, and ensuring that final presentation and proposal materials are inspirational and client-focused Works collaboratively with the pitch team to assist in developing RFIs, RFPs and pitch presentations; this is inclusive of strong writing and presentation skills to draft RFI/RFP copy and edit content contributions to align to an established narrative Quarterback new business team meeting logistics, in collaboration with project management and other new business support, for active pitches, including internal meetings and virtual and in-person client meetings Work with discipline leads to manage cross-agency resources that are assisting on new business efforts, coordinating with team members and their managers regarding workload and job expectations Work with the VP, Business development to provide regular pipeline and win rate reporting and analysis of performance to senior management Oversee administrative activities related to new business research and record-keeping, including: Entry and maintenance of Salesforce data to facilitate accurate pipeline conversations Research prospective businesses for correct names, titles, advertising budgets, geography, agency of record, sales data, etc. Organize and maintain agency depository of new business materials - boilerplate credentials, case studies, bios, client references, impact statements Assist in client acceptance activities, including working with our legal team to facilitate the review and approval of legal documents, like NDAs and MSAs, and working with our account and project management teams to develop strategic, thorough and profitable scopes of work Play a prominent role in guiding Betty and Favorite Child marketing activities, including planning and executing thought leadership pieces, social content, consultant decks event collateral, and anything that helps spread the good word about our agency Maintain excellent relationships: With key leaders and partners across Betty, Favorite Child and Quad With clients in the context of new business activity and possibly new client work; includes strategic client communication regarding process, creative feedback, etc. Exercise excellent problem-solving skills, taking many inputs and quickly strategizing the right path forward Perform other duties from time to time to meet the changing needs of the agency JOB REQUIREMENTS Education: Bachelor's degree in advertising, communication, marketing or related field preferred Experience: Minimum 6 years in creative agency account service, pitch/new business experience preferred Certificates, Licenses, Registrations: NA Knowledge, Skills & Abilities: Strong Microsoft Office skills, including PowerPoint, Word and Excel Proficiency with digital collaboration tools like Teams A proven understanding of how an agency business works, including both campaign/AOR relationships and design-focused relationship Strategic communication skills that allow you to speak and write convincingly on various topics A confident, outgoing personality, both in terms of navigating complex internal and client conversations, and effectively managing/motivating teams A proactive passion for keeping up on news, current events, emerging trends, etc. Ability to handle high-stress situations with effective results Ability to organize and prioritize, managing multiple time-sensitive projects at the same time Employees can be expected to be paid an annualized salary range of $103,720 - $120,000 , based on variations in knowledge, skills, experience and market conditions. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Betty and Quad are proud to be equal opportunity employers. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Betty and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Betty and Quad also prohibit harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/01/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/01/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/01/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Hybrid Role High performing, entrepreneurial investment firm, located in Englewood, Colorado with a proven track record across private equity, capital markets, real estate, and philanthropy. We invest with conviction, execute with discipline, and approach every opportunity with a long term ownership mindset This is a newly created, senior level Director of Real Estate Acquisitions position, designed to lead and scale Consolidated Investment Group's expanding real estate investment platform. The role requires a strong background in multifamily real estate, along with the breadth and judgment of an experienced dealmaker. This is a foundational hire-intended for a leader who seeks more than responsibility and instead desires true ownership over investment strategy, deal sourcing, execution, and ultimate outcomes The role follows a hybrid work model, with an expectation of a minimum of two days per week in the office, supporting meaningful in person collaboration while allowing flexibility for travel to target markets nationwide. This is not a support or transactional role. The Director of Real Estate Acquisitions will build, lead, and fully own the acquisitions' function, with end to end accountability for sourcing, underwriting, negotiating, and executing investments across multifamily, industrial, distressed assets, and land on a national basis. The successful candidate will play a pivotal role in defining CIG's real estate strategy, establishing scalable processes, cultivating key relationships, and driving transactions from initial concept through closing. This newly created role presents a rare opportunity to design, build, and shape an acquisitions platform from the ground up within an established and well capitalized firm. You will work in close partnership with senior leadership and the investment committee, leveraging flexible capital, decisive execution, and strong institutional credibility to successfully compete for and secure opportunities in complex, highly competitive markets. Experience: 7-10 years of acquisitions experience on the principal or institutional side, with a strong history of closed transactions Experience across multifamily (required), industrial, distressed assets, and land Advanced financial modeling and underwriting expertise, including IRR, equity multiple, cash on cash, and sensitivity analysis Strong understanding of capital markets and debt structures, including financing strategies and exchanges Demonstrated ability to independently source deals Proven negotiation leadership with sophisticated counterparties Excellent written and verbal communication skills, including presenting to senior leadership or investment committees Bachelor's degree required; MBA strongly preferred Benefits We offers a comprehensive benefits package, including medical, dental, vision, life insurance, short and long term disability, 401(k) with company match, supplemental insurance, paid holidays, vacation, sick time, personal days and a Bonus potential (STI). Compensation details: 00 Yearly Salary PI9785a1ad8c3a-5509
06/01/2026
Full time
Hybrid Role High performing, entrepreneurial investment firm, located in Englewood, Colorado with a proven track record across private equity, capital markets, real estate, and philanthropy. We invest with conviction, execute with discipline, and approach every opportunity with a long term ownership mindset This is a newly created, senior level Director of Real Estate Acquisitions position, designed to lead and scale Consolidated Investment Group's expanding real estate investment platform. The role requires a strong background in multifamily real estate, along with the breadth and judgment of an experienced dealmaker. This is a foundational hire-intended for a leader who seeks more than responsibility and instead desires true ownership over investment strategy, deal sourcing, execution, and ultimate outcomes The role follows a hybrid work model, with an expectation of a minimum of two days per week in the office, supporting meaningful in person collaboration while allowing flexibility for travel to target markets nationwide. This is not a support or transactional role. The Director of Real Estate Acquisitions will build, lead, and fully own the acquisitions' function, with end to end accountability for sourcing, underwriting, negotiating, and executing investments across multifamily, industrial, distressed assets, and land on a national basis. The successful candidate will play a pivotal role in defining CIG's real estate strategy, establishing scalable processes, cultivating key relationships, and driving transactions from initial concept through closing. This newly created role presents a rare opportunity to design, build, and shape an acquisitions platform from the ground up within an established and well capitalized firm. You will work in close partnership with senior leadership and the investment committee, leveraging flexible capital, decisive execution, and strong institutional credibility to successfully compete for and secure opportunities in complex, highly competitive markets. Experience: 7-10 years of acquisitions experience on the principal or institutional side, with a strong history of closed transactions Experience across multifamily (required), industrial, distressed assets, and land Advanced financial modeling and underwriting expertise, including IRR, equity multiple, cash on cash, and sensitivity analysis Strong understanding of capital markets and debt structures, including financing strategies and exchanges Demonstrated ability to independently source deals Proven negotiation leadership with sophisticated counterparties Excellent written and verbal communication skills, including presenting to senior leadership or investment committees Bachelor's degree required; MBA strongly preferred Benefits We offers a comprehensive benefits package, including medical, dental, vision, life insurance, short and long term disability, 401(k) with company match, supplemental insurance, paid holidays, vacation, sick time, personal days and a Bonus potential (STI). Compensation details: 00 Yearly Salary PI9785a1ad8c3a-5509
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/01/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/01/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
