Position Summary: The Accounting Manager for Sysco Business Services (SBS) provides leadership and direction to the Accounting analysts and global partners to manage day-to-day Accounting processes, teams and related activities for assigned Sysco entities and accounts timely and accurately. The role is responsible for providing guidance and support in resolving escalated issues and supporting other complex accounting activities. This role is also responsible for leading and developing the SBS and global accounting teams. Primary areas of responsibilities include, but not limited to: Responsible for leading the review of monthly and quarterly account reconciliations to lower risk and ensure accurate reporting and ledger maintenance in accordance to US GAAP Manages the health of balance sheet accounts by owning and resolving reconciling items through root cause analysis and in coordination with cross functional teams Responsible for the oversight of medium to high risk journal entries as prepared by the Global Staff Accountant and reviewed by SBS Accounting Analysts Ensures adherence to department goals/metrics, Internal Audit reports, and SLAs. Good understanding of end to end business processes and work with subledger groups (Payroll, AP, AR, Credit, Collections, Agreements, etc.) Translates technical accounting guidance into operational accounting processes Primary point of contact for the Sysco entities and their leadership teams on the balance sheet accounts assigned Overall responsibility for month-end task list, including BPC reporting packages for financial consolidation, on assigned accounts and entities to ensure all period close activities are completed on time and accurately Regularly leads key stakeholder meetings to discuss open risks and develop action plans to resolve Develops, performs, and monitors analytics on key accounts to drive resolution, create efficiencies in reviews, provide entity wide visibility, and reduce overall risk. Responsible for ensuring compliance to the Financial & Accounting Methods Manual (FAMM) and suggesting additions and/or updates where necessary Lead and complete internal and external audit requests Mentor new Accounting Analysts at SBS and Staff Accountants at SBS Global team members on Sysco Accounting processes and culture Lead process improvements and works with upstream process owners to streamline the end-to-end processes Provide value added insights and trends of financial data mitigate risks and help provide variance analysis to the field Support the Accounting Services Director on overall team management where necessary Complete special projects as necessary Responsible for providing final validation on financial and supplemental schedules Responsible for managing and resolving escalation issues relating to RTR work processes Act as a champion in assigned area and advise internal customers/stakeholders with accounting procedure as needed Education Bachelor Degree in Accounting CPA Preferred Minimum Experience 5 years progressive, related experience and 2 years experience in supervisory or team leader experience in leading team members Professional Skills Demonstrates leadership skills and ability to effectively manage resources (personnel, equipment, materials, facilities, funds and reputation). Demonstrates skills in problem solving, team building, total quality management Ability to interpret and apply a variety of policies, procedures and/or precedents to resolve diverse issues and make effective decisions Process improvement mindset geared towards automation and elimination of process inefficiencies Knowledge of U.S. GAAP Ability to monitor and control department expenses, schedules and progress Ability to collaborate and work across functions within Sysco and with GPOs Microsoft Office and specialized accounting / finance software ERP Systems (i.e. workday). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. Working Conditions: The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
12/08/2025
Full time
Position Summary: The Accounting Manager for Sysco Business Services (SBS) provides leadership and direction to the Accounting analysts and global partners to manage day-to-day Accounting processes, teams and related activities for assigned Sysco entities and accounts timely and accurately. The role is responsible for providing guidance and support in resolving escalated issues and supporting other complex accounting activities. This role is also responsible for leading and developing the SBS and global accounting teams. Primary areas of responsibilities include, but not limited to: Responsible for leading the review of monthly and quarterly account reconciliations to lower risk and ensure accurate reporting and ledger maintenance in accordance to US GAAP Manages the health of balance sheet accounts by owning and resolving reconciling items through root cause analysis and in coordination with cross functional teams Responsible for the oversight of medium to high risk journal entries as prepared by the Global Staff Accountant and reviewed by SBS Accounting Analysts Ensures adherence to department goals/metrics, Internal Audit reports, and SLAs. Good understanding of end to end business processes and work with subledger groups (Payroll, AP, AR, Credit, Collections, Agreements, etc.) Translates technical accounting guidance into operational accounting processes Primary point of contact for the Sysco entities and their leadership teams on the balance sheet accounts assigned Overall responsibility for month-end task list, including BPC reporting packages for financial consolidation, on assigned accounts and entities to ensure all period close activities are completed on time and accurately Regularly leads key stakeholder meetings to discuss open risks and develop action plans to resolve Develops, performs, and monitors analytics on key accounts to drive resolution, create efficiencies in reviews, provide entity wide visibility, and reduce overall risk. Responsible for ensuring compliance to the Financial & Accounting Methods Manual (FAMM) and suggesting additions and/or updates where necessary Lead and complete internal and external audit requests Mentor new Accounting Analysts at SBS and Staff Accountants at SBS Global team members on Sysco Accounting processes and culture Lead process improvements and works with upstream process owners to streamline the end-to-end processes Provide value added insights and trends of financial data mitigate risks and help provide variance analysis to the field Support the Accounting Services Director on overall team management where necessary Complete special projects as necessary Responsible for providing final validation on financial and supplemental schedules Responsible for managing and resolving escalation issues relating to RTR work processes Act as a champion in assigned area and advise internal customers/stakeholders with accounting procedure as needed Education Bachelor Degree in Accounting CPA Preferred Minimum Experience 5 years progressive, related experience and 2 years experience in supervisory or team leader experience in leading team members Professional Skills Demonstrates leadership skills and ability to effectively manage resources (personnel, equipment, materials, facilities, funds and reputation). Demonstrates skills in problem solving, team building, total quality management Ability to interpret and apply a variety of policies, procedures and/or precedents to resolve diverse issues and make effective decisions Process improvement mindset geared towards automation and elimination of process inefficiencies Knowledge of U.S. GAAP Ability to monitor and control department expenses, schedules and progress Ability to collaborate and work across functions within Sysco and with GPOs Microsoft Office and specialized accounting / finance software ERP Systems (i.e. workday). Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. Working Conditions: The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Quality Assurance Advisor I for Litigation, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are executed consistently, align with internal objectives, and comply with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to stakeholders and recommends best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week out of any of our regional offices to include: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA office. Relocation assistance is not available for this position. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and stakeholders. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you'll have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree. 4 years progressive operations or process experience in the financial services, insurance, or relevant industry. Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: Experience in managing claims litigation. Experience leading through change and/or strategy transformation. Advanced knowledge of related claims litigation processes. Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights. Practical application or understanding of reporting tools (ie. Salesforce, Tableau ). Proven experience partnering with audit, risk and/or compliance. Experience working with both internal and external partners/suppliers. Current or previous military member and/or military spouse. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: The salary range for this position is: $69,920-$129,740. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Quality Assurance Advisor I for Litigation, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are executed consistently, align with internal objectives, and comply with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to stakeholders and recommends best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week out of any of our regional offices to include: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA office. Relocation assistance is not available for this position. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and stakeholders. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you'll have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree. 4 years progressive operations or process experience in the financial services, insurance, or relevant industry. Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: Experience in managing claims litigation. Experience leading through change and/or strategy transformation. Advanced knowledge of related claims litigation processes. Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights. Practical application or understanding of reporting tools (ie. Salesforce, Tableau ). Proven experience partnering with audit, risk and/or compliance. Experience working with both internal and external partners/suppliers. Current or previous military member and/or military spouse. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: The salary range for this position is: $69,920-$129,740. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Bank Information Security Governance Senior. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position. What you'll do: Supports the first line of defense in ensuring the effectiveness of Information Security (IS) governance, IS risk management, and compliance programs within the Bank Technology Office. Collaborates with Information Technology (IT) and IS teams, business stakeholders, Compliance, Risk Management, Audit Services, and external parties to support IS governance and IS risk and compliance-based initiatives. Acts as a key liaison between the Association's IS function and various Bank business units, ensuring alignment with enterprise security policies and standards. Continuously monitors IS environments to identify emerging risks related to cybersecurity, infrastructure, applications, and third-party services. Provides consultative services across Bank. Provides expert insights on the development, implementation, and continuous improvement of IT governance frameworks (e.g., COBIT, ITIL) tailored to the Bank organization's specific needs and strategic objectives. Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures. Conducts forward-looking risk assessments for new technology initiatives, system changes, and digital transformation projects. Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures. Partners with and leads IT/IS teams to embed IS risk considerations early in the project lifecycle and ensure timely mitigation strategies. Leads the development, implementation, and continuous improvement of IT governance frameworks (e.g., COBIT, ITIL) tailored to the organization's specific needs and strategic objectives. Defines, maintains, and enforces IS policies, standards, and procedures to ensure compliance with relevant laws, regulations, and industry best practices. Ensures IS risk compliance with legal, regulatory, and contractual requirements, coordinating audits and assessments. Provides governance oversight for IS related initiatives, ensuring they adhere to established standards, policies, and risk management practices. Mentors junior members of the IS governance team, providing guidance and support in their professional development. Enhances, and maintains awareness of the risk governance framework and its elements (RCSA). Performs root cause analysis to determine likelihood, impact, and mitigation approaches of identified risks. Prepares metrics reporting and participates in the metrics refresh process. Maintains awareness of cloud computing principles and AI and understands potential IS risks inherent within this discipline. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years experience supporting IS governance, IS risk management, compliance, or IT audit activities In-depth knowledge and application of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST, CIS Controls and CMMC Experience working on and implementing IT and/or IS policies, standards, and procedures. Experience leading and coordinating IS audits and assessments and ensuring compliance with regulatory requirements. A strong understanding of regulatory and compliance requirements applicable to the organization. Ability to interpret complex IT/IS environments and detect early warning signals. Experience in identifying potential failure points and simulating risk scenarios. Proficiency in using data to identify trends, anomalies, and emerging risks. Understanding of cloud, cybersecurity, and digital transformation risks. Ability to articulate risk insights and influence stakeholders to take preventive actions. Familiarity with GRC platforms, vulnerability management tools, and risk dashboards. What sets you apart: Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.). Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS) Work experience in highly regulated work environments including other large financial institutions Experience with data-driven analysis using AI tools and collaborating to drive process innovation Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision. Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization. Compensation range: The salary range for this position is: $114,080-$218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Bank Information Security Governance Senior. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position. What you'll do: Supports the first line of defense in ensuring the effectiveness of Information Security (IS) governance, IS risk management, and compliance programs within the Bank Technology Office. Collaborates with Information Technology (IT) and IS teams, business stakeholders, Compliance, Risk Management, Audit Services, and external parties to support IS governance and IS risk and compliance-based initiatives. Acts as a key liaison between the Association's IS function and various Bank business units, ensuring alignment with enterprise security policies and standards. Continuously monitors IS environments to identify emerging risks related to cybersecurity, infrastructure, applications, and third-party services. Provides consultative services across Bank. Provides expert insights on the development, implementation, and continuous improvement of IT governance frameworks (e.g., COBIT, ITIL) tailored to the Bank organization's specific needs and strategic objectives. Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures. Conducts forward-looking risk assessments for new technology initiatives, system changes, and digital transformation projects. Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures. Partners with and leads IT/IS teams to embed IS risk considerations early in the project lifecycle and ensure timely mitigation strategies. Leads the development, implementation, and continuous improvement of IT governance frameworks (e.g., COBIT, ITIL) tailored to the organization's specific needs and strategic objectives. Defines, maintains, and enforces IS policies, standards, and procedures to ensure compliance with relevant laws, regulations, and industry best practices. Ensures IS risk compliance with legal, regulatory, and contractual requirements, coordinating audits and assessments. Provides governance oversight for IS related initiatives, ensuring they adhere to established standards, policies, and risk management practices. Mentors junior members of the IS governance team, providing guidance and support in their professional development. Enhances, and maintains awareness of the risk governance framework and its elements (RCSA). Performs root cause analysis to determine likelihood, impact, and mitigation approaches of identified risks. Prepares metrics reporting and participates in the metrics refresh process. Maintains awareness of cloud computing principles and AI and understands potential IS risks inherent within this discipline. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years experience supporting IS governance, IS risk management, compliance, or IT audit activities In-depth knowledge and application of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST, CIS Controls and CMMC Experience working on and implementing IT and/or IS policies, standards, and procedures. Experience leading and coordinating IS audits and assessments and ensuring compliance with regulatory requirements. A strong understanding of regulatory and compliance requirements applicable to the organization. Ability to interpret complex IT/IS environments and detect early warning signals. Experience in identifying potential failure points and simulating risk scenarios. Proficiency in using data to identify trends, anomalies, and emerging risks. Understanding of cloud, cybersecurity, and digital transformation risks. Ability to articulate risk insights and influence stakeholders to take preventive actions. Familiarity with GRC platforms, vulnerability management tools, and risk dashboards. What sets you apart: Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.). Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS) Work experience in highly regulated work environments including other large financial institutions Experience with data-driven analysis using AI tools and collaborating to drive process innovation Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision. Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization. Compensation range: The salary range for this position is: $114,080-$218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Quality Assurance Advisor I for Litigation, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are executed consistently, align with internal objectives, and comply with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to stakeholders and recommends best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week out of any of our regional offices to include: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA office. Relocation assistance is not available for this position. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and stakeholders. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you'll have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree. 4 years progressive operations or process experience in the financial services, insurance, or relevant industry. Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: Experience in managing claims litigation. Experience leading through change and/or strategy transformation. Advanced knowledge of related claims litigation processes. Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights. Practical application or understanding of reporting tools (ie. Salesforce, Tableau ). Proven experience partnering with audit, risk and/or compliance. Experience working with both internal and external partners/suppliers. Current or previous military member and/or military spouse. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: The salary range for this position is: $69,920-$129,740. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Quality Assurance Advisor I for Litigation, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are executed consistently, align with internal objectives, and comply with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to stakeholders and recommends best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week out of any of our regional offices to include: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA office. Relocation assistance is not available for this position. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and stakeholders. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you'll have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree. 4 years progressive operations or process experience in the financial services, insurance, or relevant industry. Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: Experience in managing claims litigation. Experience leading through change and/or strategy transformation. Advanced knowledge of related claims litigation processes. Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights. Practical application or understanding of reporting tools (ie. Salesforce, Tableau ). Proven experience partnering with audit, risk and/or compliance. Experience working with both internal and external partners/suppliers. Current or previous military member and/or military spouse. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: The salary range for this position is: $69,920-$129,740. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Bank Information Technology Governance Lead. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position. What you'll do: Supports the first line of defense in ensuring the effectiveness, application, and adherence to IT governance, risk management, and compliance programs within the Bank Technology Office. Leads and supports the design, implementation, and continuous improvement of IT governance, risk, and compliance programs within the Bank Technology Office. This role develops and enforces IT policies and standards, monitors compliance with regulations, leads risk assessments, and provides strategic advice to senior management. Collaborates with various stakeholders, including IT teams, business units, legal, and audit, to ensure integrated governance practices. Leads and supports the execution of the bank's first line IT Bank risk strategy aligned with Association risk and regulatory frameworks. Develops, coordinates, and enforces Bank IT and security policies, standards, and procedures to ensure regulatory compliance and risk mitigation. Participates and oversees audits, assessments, and reviews to monitor compliance with internal policies and external regulations. Assesses Bank IT activities for compliance with regulations such as GDPR, HIPAA, and PCI DSS. Serves as the primary liaison for regulatory bodies, ensuring timely reporting and responses to inquiries. Manages third party and regulatory responses, questionnaires. Maintains the Bank IT risk register and leads periodic risk assessments across technology operations. Provides strategic advice to senior management on Bank IT governance and compliance matters. Collaborates with IT, legal, procurement, and other stakeholders to ensure integrated governance practices. Provides input into the budget management process for Bank IT governance initiatives to ensure resources are allocated effectively and aligned with priorities. Assists in establishing, monitoring, and reporting on key performance metrics and reporting mechanisms for governance and compliance initiatives. Produces reporting documentation for Technology and Risk and Compliance Committees. Ensures that Bank IT continually meets any regulatory, statutory, and legal obligations, supports the organization's objectives, works within the defined ethical and cultural framework, and follows the IT governance framework. Oversees compliance responses ensuring that they are validated, communicated appropriately, and evidenced. Supports identification, assessment, and mitigation of risks related to Bank technology operations and monitoring, technology architecture and systems limitations and/or design and development. Supports ongoing oversight of affiliate agreements for IT services, ensuring FSB compliance and risk ownership. Reports on affiliate risk posture and mitigation efforts to senior leadership. Supports incident and issue management processes for Bank impacting technology issues, ensuring rapid triage, root cause analysis, and remediation. Mentors junior members of the IT governance team, providing guidance and support in their professional development. Leverages AI capabilities within the context of the IT Gov function as needed. Stays abreast of emerging technologies and regulations and ensuring IT alignment with business goals. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 years experience supporting IT governance, risk management, compliance, or IT audit activities, including 2 years experience in a team or people leadership role. In-depth knowledge of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST. Demonstrated experience in developing and implementing IT policies, standards, and procedures. Experience in coordinating IT audits and assessments, and ensuring compliance with regulatory requirements. Demonstrated experience in policy development, audit coordination, and risk-based compliance monitoring. A strong understanding of regulatory and compliance requirements applicable to the organization. Experience communicating technical information to non-technical audiences. Experience partnering with cross-functional team members to deliver results. Advanced knowledge of Microsoft products. What sets you apart: Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.). Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS) Work experience in highly regulated work environments including other large financial institutions Experience with data-driven analysis using AI tools and collaborating to drive process innovation Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision. Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization. Compensation range: The salary range for this position is: $143,320-$273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Bank Information Technology Governance Lead. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position. What you'll do: Supports the first line of defense in ensuring the effectiveness, application, and adherence to IT governance, risk management, and compliance programs within the Bank Technology Office. Leads and supports the design, implementation, and continuous improvement of IT governance, risk, and compliance programs within the Bank Technology Office. This role develops and enforces IT policies and standards, monitors compliance with regulations, leads risk assessments, and provides strategic advice to senior management. Collaborates with various stakeholders, including IT teams, business units, legal, and audit, to ensure integrated governance practices. Leads and supports the execution of the bank's first line IT Bank risk strategy aligned with Association risk and regulatory frameworks. Develops, coordinates, and enforces Bank IT and security policies, standards, and procedures to ensure regulatory compliance and risk mitigation. Participates and oversees audits, assessments, and reviews to monitor compliance with internal policies and external regulations. Assesses Bank IT activities for compliance with regulations such as GDPR, HIPAA, and PCI DSS. Serves as the primary liaison for regulatory bodies, ensuring timely reporting and responses to inquiries. Manages third party and regulatory responses, questionnaires. Maintains the Bank IT risk register and leads periodic risk assessments across technology operations. Provides strategic advice to senior management on Bank IT governance and compliance matters. Collaborates with IT, legal, procurement, and other stakeholders to ensure integrated governance practices. Provides input into the budget management process for Bank IT governance initiatives to ensure resources are allocated effectively and aligned with priorities. Assists in establishing, monitoring, and reporting on key performance metrics and reporting mechanisms for governance and compliance initiatives. Produces reporting documentation for Technology and Risk and Compliance Committees. Ensures that Bank IT continually meets any regulatory, statutory, and legal obligations, supports the organization's objectives, works within the defined ethical and cultural framework, and follows the IT governance framework. Oversees compliance responses ensuring that they are validated, communicated appropriately, and evidenced. Supports identification, assessment, and mitigation of risks related to Bank technology operations and monitoring, technology architecture and systems limitations and/or design and development. Supports ongoing oversight of affiliate agreements for IT services, ensuring FSB compliance and risk ownership. Reports on affiliate risk posture and mitigation efforts to senior leadership. Supports incident and issue management processes for Bank impacting technology issues, ensuring rapid triage, root cause analysis, and remediation. Mentors junior members of the IT governance team, providing guidance and support in their professional development. Leverages AI capabilities within the context of the IT Gov function as needed. Stays abreast of emerging technologies and regulations and ensuring IT alignment with business goals. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 years experience supporting IT governance, risk management, compliance, or IT audit activities, including 2 years experience in a team or people leadership role. In-depth knowledge of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST. Demonstrated experience in developing and implementing IT policies, standards, and procedures. Experience in coordinating IT audits and assessments, and ensuring compliance with regulatory requirements. Demonstrated experience in policy development, audit coordination, and risk-based compliance monitoring. A strong understanding of regulatory and compliance requirements applicable to the organization. Experience communicating technical information to non-technical audiences. Experience partnering with cross-functional team members to deliver results. Advanced knowledge of Microsoft products. What sets you apart: Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.). Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS) Work experience in highly regulated work environments including other large financial institutions Experience with data-driven analysis using AI tools and collaborating to drive process innovation Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision. Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization. Compensation range: The salary range for this position is: $143,320-$273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Quality Assurance Advisor I for Litigation, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are executed consistently, align with internal objectives, and comply with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to stakeholders and recommends best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week out of any of our regional offices to include: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA office. Relocation assistance is not available for this position. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and stakeholders. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you'll have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree. 4 years progressive operations or process experience in the financial services, insurance, or relevant industry. Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: Experience in managing claims litigation. Experience leading through change and/or strategy transformation. Advanced knowledge of related claims litigation processes. Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights. Practical application or understanding of reporting tools (ie. Salesforce, Tableau ). Proven experience partnering with audit, risk and/or compliance. Experience working with both internal and external partners/suppliers. Current or previous military member and/or military spouse. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: The salary range for this position is: $69,920-$129,740. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Quality Assurance Advisor I for Litigation, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are executed consistently, align with internal objectives, and comply with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to stakeholders and recommends best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week out of any of our regional offices to include: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA office. Relocation assistance is not available for this position. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and stakeholders. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you'll have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree. 4 years progressive operations or process experience in the financial services, insurance, or relevant industry. Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: Experience in managing claims litigation. Experience leading through change and/or strategy transformation. Advanced knowledge of related claims litigation processes. Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights. Practical application or understanding of reporting tools (ie. Salesforce, Tableau ). Proven experience partnering with audit, risk and/or compliance. Experience working with both internal and external partners/suppliers. Current or previous military member and/or military spouse. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: The salary range for this position is: $69,920-$129,740. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance Executive who needs to have "hands-on" expertise in SSDLC - Second Line of Defense. This role sits within the Chief Risk Office for Technology. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. Relocation assistance is available to Charlotte for this position The successful candidate will serve as a key advisor responsible for recognizing and reporting Information Technology (IT) and Information Security (IS) strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT/IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to maximize the ability to manage risk in an environment shaped by regulatory change and disruptive, emerging technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. Partners with senior risk executives in managing overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. Builds and oversees a team of employees ( 5 direct reports / 20-30 team size to start) for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Minimum Education: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations. 4+ years of people leadership experience in building, managing and/or developing high-performing teams. Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP). Demonstrated experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16). Knowledge of applicable laws, rules, and regulations applicable to financial institutions. Experience making data-driven decisions. Experience working with external agencies and regulators. Broad knowledge of information technology systems and general system development principles. What sets you apart: 7+ years of risk management and regulatory experience in a functional area such as insurance, banking, or financial services (Large size organizations 20k+) 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software. Experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment. 10+ years "hands-on" experience integrating security throughout the Secure Software Development Lifecycle (SSDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases. Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance Executive who needs to have "hands-on" expertise in SSDLC - Second Line of Defense. This role sits within the Chief Risk Office for Technology. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. Relocation assistance is available to Charlotte for this position The successful candidate will serve as a key advisor responsible for recognizing and reporting Information Technology (IT) and Information Security (IS) strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT/IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to maximize the ability to manage risk in an environment shaped by regulatory change and disruptive, emerging technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. Partners with senior risk executives in managing overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. Builds and oversees a team of employees ( 5 direct reports / 20-30 team size to start) for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Minimum Education: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations. 4+ years of people leadership experience in building, managing and/or developing high-performing teams. Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP). Demonstrated experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16). Knowledge of applicable laws, rules, and regulations applicable to financial institutions. Experience making data-driven decisions. Experience working with external agencies and regulators. Broad knowledge of information technology systems and general system development principles. What sets you apart: 7+ years of risk management and regulatory experience in a functional area such as insurance, banking, or financial services (Large size organizations 20k+) 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software. Experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment. 10+ years "hands-on" experience integrating security throughout the Secure Software Development Lifecycle (SSDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases. Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Quality Assurance Advisor I for Litigation, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are executed consistently, align with internal objectives, and comply with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to stakeholders and recommends best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week out of any of our regional offices to include: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA office. Relocation assistance is not available for this position. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and stakeholders. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you'll have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree. 4 years progressive operations or process experience in the financial services, insurance, or relevant industry. Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: Experience in managing claims litigation. Experience leading through change and/or strategy transformation. Advanced knowledge of related claims litigation processes. Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights. Practical application or understanding of reporting tools (ie. Salesforce, Tableau ). Proven experience partnering with audit, risk and/or compliance. Experience working with both internal and external partners/suppliers. Current or previous military member and/or military spouse. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: The salary range for this position is: $69,920-$129,740. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Quality Assurance Advisor I for Litigation, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are executed consistently, align with internal objectives, and comply with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to stakeholders and recommends best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week out of any of our regional offices to include: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA office. Relocation assistance is not available for this position. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and stakeholders. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you'll have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree. 4 years progressive operations or process experience in the financial services, insurance, or relevant industry. Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: Experience in managing claims litigation. Experience leading through change and/or strategy transformation. Advanced knowledge of related claims litigation processes. Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights. Practical application or understanding of reporting tools (ie. Salesforce, Tableau ). Proven experience partnering with audit, risk and/or compliance. Experience working with both internal and external partners/suppliers. Current or previous military member and/or military spouse. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: The salary range for this position is: $69,920-$129,740. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Quality Assurance Advisor I for Litigation, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are executed consistently, align with internal objectives, and comply with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to stakeholders and recommends best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week out of any of our regional offices to include: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA office. Relocation assistance is not available for this position. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and stakeholders. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you'll have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree. 4 years progressive operations or process experience in the financial services, insurance, or relevant industry. Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: Experience in managing claims litigation. Experience leading through change and/or strategy transformation. Advanced knowledge of related claims litigation processes. Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights. Practical application or understanding of reporting tools (ie. Salesforce, Tableau ). Proven experience partnering with audit, risk and/or compliance. Experience working with both internal and external partners/suppliers. Current or previous military member and/or military spouse. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: The salary range for this position is: $69,920-$129,740. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Quality Assurance Advisor I for Litigation, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are executed consistently, align with internal objectives, and comply with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to stakeholders and recommends best course of action for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week out of any of our regional offices to include: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA office. Relocation assistance is not available for this position. What you'll do: Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy. Develops, recommends, implements, and monitors, materials and events to meet quality requirements. Serves as a resource to team members and/or business and identifies appropriate issues for escalation. Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products. Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs. Generates reports and participates in the delivery of results to leaders and stakeholders. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you'll have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree. 4 years progressive operations or process experience in the financial services, insurance, or relevant industry. Experience identifying problems/trends and developing and recommending solutions for business issues. Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: Experience in managing claims litigation. Experience leading through change and/or strategy transformation. Advanced knowledge of related claims litigation processes. Strong analytical skills with demonstrated ability to perform root cause analysis and provide useful insights. Practical application or understanding of reporting tools (ie. Salesforce, Tableau ). Proven experience partnering with audit, risk and/or compliance. Experience working with both internal and external partners/suppliers. Current or previous military member and/or military spouse. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: The salary range for this position is: $69,920-$129,740. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About the Role & Team We create happiness." That's our motto at Walt Disney Parks and Resorts, and it permeates within everything we do. At Disney, you'll help make that magic by enabling our company to push the limits and build the never-before-seen! Are you ready to join this team and make an impact? The successful candidate will perform as Principal Systems Engineer - Design Assurance within Disneyland Resort's Global Engineering and Technology (GE&T) division. This person will be responsible for providing oversight and guidance to the engineering teams, including leadership, which includes approximately 150 total team members. The Design Assurance charter is to ensure that the safety of Guests and Cast is the number one focus of our engineering work by overseeing and driving a culture of technical excellence and global consistency. These objectives are accomplished by providing training, mentorship, supporting project reviews, fostering the development and integration of engineering standards and rigor, as well as supporting and applying best practices. While direct administrative responsibilities are limited, effective collaboration with the engineering leadership team and global Design Assurance remains critical for achieving both technical excellence and favorable business outcomes. The Principal Systems Engineer - Design Assurance role is a Full-Time in-person role based in Anaheim, CA, reporting to the Director of Global Engineering & Technology at the Disneyland Resort. What You Will Do Work with the Mechanical Systems leadership team and individual team members as well as other Design Assurance Cast, both domestically and internationally to: Advocate for the application of great engineering practices in the areas of safety and risk reduction, requirements development, hazard & safety analysis, engineering assumptions, design & engineering analysis, installation & implementation, testing and verification, maintainability, reliability, etc. Participate throughout the entire engineering review process, from feasibility studies and concept reviews to final development and implementation strategy discussions, while partnering with the leadership teams to provide technical oversight. Utilize extensive expertise to mentor and coach team members and project teams, enabling them to deliver innovative and effective designs that surpass expectations in safety, quality, compliance, performance, sustainability, and cost. Assess routine & sustaining work content, direction and process through strategic review & analysis to reduce risk and facilitate successful outcomes. Arbitrate and resolve technical issues and differences of professional opinion. Aid in the development, interpretation, and application of Disney and relevant industry standards within team deliverables. Support the safety bulletin process, including completion of related tasks and other special projects as needed by the Director of Engineering. Assist with forensic investigations to inform engineering strategies, ensure global consistency, and enhance communication. Serve as a technical liaison, providing insights and guidance to senior management. Remain informed of advancements and trends within the industry, technological innovations, and notable incidents, and regularly communicate these updates to Cast and leadership teams. Required Qualifications & Skills This is what you will need to be successful in the role: Minimum of 15+ years of experience in technical roles focused on the design, troubleshooting, and maintenance of complex, safety related mechanical systems. Extensive experience in Themed Entertainment, specifically in the design and sustainment of Ride Systems. Advanced engineering knowledge (e.g. statics, dynamics, kinematics, stress/strain/fatigue). Advanced engineering expertise (e.g., machine design, weldments, power train, materials). Proficiency with engineering tools (e.g., Solid Modeling, FEA, Engineering calculation software, Engineering programming and modeling software - e.g. MatLab). Comprehensive knowledge of themed entertainment standards (e.g. ASTM F24, Cal OSHA 6.2 ) and their effective application. Comprehensive knowledge of industrial standards (e.g. ASME, SAE-AMS, AWS, ANSI ). Strong written and verbal communication skills. Skilled at identifying priority system-level risks and resolving team technical conflicts. Ability to read and understand integrated drawing packages including detailed and tolerance part through assembly drawings, system level documents including theory of operations, maintenance and installation manuals. Preferred Qualifications It would be helpful if you also had: Hands-on experience with gear train, conveyor, and transportation systems. Hands-on experience with pneumatic and hydraulic systems. Hands-on experience with water systems including open channel flow. Hands-on experience with equipment fabrication, assembly, installation and testing. Experience with prototype, development, and/or innovative product design. Education Bachelor's degree in mechanical engineering. Professional Engineering License in Mechanical Engineering. Preferred: Master's degree in mechanical engineering or related area. Additional Information Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at . The hiring range for this position in Anaheim, CA is $170,900.00 to $208,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
12/07/2025
Full time
About the Role & Team We create happiness." That's our motto at Walt Disney Parks and Resorts, and it permeates within everything we do. At Disney, you'll help make that magic by enabling our company to push the limits and build the never-before-seen! Are you ready to join this team and make an impact? The successful candidate will perform as Principal Systems Engineer - Design Assurance within Disneyland Resort's Global Engineering and Technology (GE&T) division. This person will be responsible for providing oversight and guidance to the engineering teams, including leadership, which includes approximately 150 total team members. The Design Assurance charter is to ensure that the safety of Guests and Cast is the number one focus of our engineering work by overseeing and driving a culture of technical excellence and global consistency. These objectives are accomplished by providing training, mentorship, supporting project reviews, fostering the development and integration of engineering standards and rigor, as well as supporting and applying best practices. While direct administrative responsibilities are limited, effective collaboration with the engineering leadership team and global Design Assurance remains critical for achieving both technical excellence and favorable business outcomes. The Principal Systems Engineer - Design Assurance role is a Full-Time in-person role based in Anaheim, CA, reporting to the Director of Global Engineering & Technology at the Disneyland Resort. What You Will Do Work with the Mechanical Systems leadership team and individual team members as well as other Design Assurance Cast, both domestically and internationally to: Advocate for the application of great engineering practices in the areas of safety and risk reduction, requirements development, hazard & safety analysis, engineering assumptions, design & engineering analysis, installation & implementation, testing and verification, maintainability, reliability, etc. Participate throughout the entire engineering review process, from feasibility studies and concept reviews to final development and implementation strategy discussions, while partnering with the leadership teams to provide technical oversight. Utilize extensive expertise to mentor and coach team members and project teams, enabling them to deliver innovative and effective designs that surpass expectations in safety, quality, compliance, performance, sustainability, and cost. Assess routine & sustaining work content, direction and process through strategic review & analysis to reduce risk and facilitate successful outcomes. Arbitrate and resolve technical issues and differences of professional opinion. Aid in the development, interpretation, and application of Disney and relevant industry standards within team deliverables. Support the safety bulletin process, including completion of related tasks and other special projects as needed by the Director of Engineering. Assist with forensic investigations to inform engineering strategies, ensure global consistency, and enhance communication. Serve as a technical liaison, providing insights and guidance to senior management. Remain informed of advancements and trends within the industry, technological innovations, and notable incidents, and regularly communicate these updates to Cast and leadership teams. Required Qualifications & Skills This is what you will need to be successful in the role: Minimum of 15+ years of experience in technical roles focused on the design, troubleshooting, and maintenance of complex, safety related mechanical systems. Extensive experience in Themed Entertainment, specifically in the design and sustainment of Ride Systems. Advanced engineering knowledge (e.g. statics, dynamics, kinematics, stress/strain/fatigue). Advanced engineering expertise (e.g., machine design, weldments, power train, materials). Proficiency with engineering tools (e.g., Solid Modeling, FEA, Engineering calculation software, Engineering programming and modeling software - e.g. MatLab). Comprehensive knowledge of themed entertainment standards (e.g. ASTM F24, Cal OSHA 6.2 ) and their effective application. Comprehensive knowledge of industrial standards (e.g. ASME, SAE-AMS, AWS, ANSI ). Strong written and verbal communication skills. Skilled at identifying priority system-level risks and resolving team technical conflicts. Ability to read and understand integrated drawing packages including detailed and tolerance part through assembly drawings, system level documents including theory of operations, maintenance and installation manuals. Preferred Qualifications It would be helpful if you also had: Hands-on experience with gear train, conveyor, and transportation systems. Hands-on experience with pneumatic and hydraulic systems. Hands-on experience with water systems including open channel flow. Hands-on experience with equipment fabrication, assembly, installation and testing. Experience with prototype, development, and/or innovative product design. Education Bachelor's degree in mechanical engineering. Professional Engineering License in Mechanical Engineering. Preferred: Master's degree in mechanical engineering or related area. Additional Information Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at . The hiring range for this position in Anaheim, CA is $170,900.00 to $208,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
PURPOSE AND SCOPE: The Facility Administrator is responsible for the leadership of the clinical facility ensuring all clinical, operational, and business objectives are met. The Facility Administrator is authorized to make daily decisions to ensure patient and staff safety, the execution of some tasks may be delegated to the nursing leader where appropriate. Develops a culture of trust, empowerment, and collaboration among all center staff. The Facility Administrator shall ensure that the Center complies with the requirements of any governmental or regulatory body having jurisdiction in the premises. Assists the Medical Staff to ensure that medical practices and procedures meets applicable standards. Ensures provision of quality patient care and the role is responsible to the ASC Governing Body for clinical reporting and for operational oversight. PRINCIPAL DUTIES AND RESPONSIBILITIES: Environment of Care & Quality Manage site employees, environment, clinical processes and procedures, and workflow to deliver high quality of patient care Ensure compliance of state requirements and licensure updates including understanding of CLIA requirements, pharmacy requirements, and DEA anesthesia regulations Implement and maintain all aspects of Environment of Care requirements for patient safety and NFPA 101: Life Safety Code Plan personnel, equipment, and medications needed for medical emergencies; incorporate into Emergency Preparedness Plan; ensure maintenance of equipment Ensure proper medical records management and HIPAA compliance Oversees the continuous and data driven Quality Assurance and Performance Improvement Program of the center, including collection and analyzing of data per policy Through the use of internal tools (SoCA, FA Checklist, etc.) and feedback delivered in external inspections, develop facility-specific action plans to achieve ASC quality standards. Responsible for managing general liability and risk exposures to patients and employees by conducting risk assessments according standards, regulations and policies, and then developing and implementing an associated center specific management plan. Ensure adverse events are reported, documented and necessary follow up is provided in compliance with policy and state requirements Ensure effective communication with patients, dialysis clinics, hospitals and physician(s), to address any concerns/ issues Facility Operations Participate in Governing Body Meetings; included but not limited to coordination of meetings in compliance with Governing Body Bylaws, documentation preparation and maintaining meeting minutes. Provide support to the Medical Executive Committee as requested by the Medical Director and in accordance with the Medical Staff Bylaws. Maintain compliance with ASC regulations including CMS conditions for coverage, state regulations, and accrediting agency standards where applicable. Participate in review business and finances of the site, including financial reports, market trends, and staffing models to ensure efficiencies, manage inventory and expenses, and optimize workflow Engage w/ sales partner to develop strategies to find new markets and develop new business opportunities Oversee front desk staff to ensure all processes, procedures, and expectations being adhered to, including but not limited to, appropriate scheduling, patient follow-up, and data integrity Ensures all staff meet organization's customer service standards Collaborate with ancillary departments within center to ensure alignment in meeting center-specific and company-wide goals Collaborate with Sales Partner to identify and visit local dialysis clinics as needed to provide information/education on available vascular access services for ESRD patients Create and continually enhance internal physician partnerships to optimize patient care and business outcomes Act as a liaison between the local dialysis clinics, the Access Center, and physician practices to meet patient needs. Facilitate the application process for physician privileges and compliance with Medical Staff By-Laws, including assisting with the credentialing process Coordinate inventory/supply management and vendor services to ensure cost containment, timely distribution and competitive pricing, as well as maintain the security and integrity of facility Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals as set forth in the annual budget Support billing, billing issues and collection activities Ensure facility is adequately staffed to meet patient needs and the safety and quality of the employees and patients. May assist w/ patient care on an as needed basis and in accordance w/ professional licensure (if applicable) People Management & Leadership Lead, coach, and develop employees to optimize performance; partnering with Human Resources on employee matters Create a highly engaged and motivated culture, resulting in increased retention and employee morale Identify and address performance gaps as appropriate in accordance with company policy Drive employee performance review and employee engagement/recognition activities for center Participate in the recruitment, interview, and decision-making process to hire new highly-skilled staff Ensure appropriate training and oversight of all staff, including front desk employees Ensure completion of all employee training, including new hire orientation, compliance training, and mandatory in-service training Ensure all required and appropriate documentation is completed, including current licensure Other duties as assigned PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Daily work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position may require travel between assigned facilities and various locations within the community. Minimal travel to regional, Division and Corporate meetings may be required as well. The position may provide direct patient care that regularly involves heavy lifting and moving of patients of up to 200 lbs and assisting with ambulation. Coworkers may provide assistance. The position may require frequent prolonged periods of standing and the employee must be able to bend over. There is a two-person assist program and "material assist" devices for the heavier items. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. SUPERVISION: Responsible for all staff, which may include direct and indirect patient care staff, if incumbent does not possess a RN license, supervision of nursing staff will be provided by a charge nurse/director of nursing. EDUCATION AND REQUIRED CREDENTIALS: Bachelor's Degree preferred or an equivalent combination of education and experience. Must meet all state specific requirements for background and education level. Successfully complete and maintain BLS Certification ASC certification a plus EXPERIENCE AND SKILLS: 6-8 years' related experience or an equivalent combination of education and experience Minimum (3) years direct experience or related experience.in healthcare supervisory or administrative role Experience in outpatient healthcare operations or an ambulatory surgery center setting preferred Experience obtaining and maintaining Medicare certification through an accrediting organization is desirable Experience reading, analyzing, and acting on financial and business reports Proficiency with the Microsoft office suite (Word, Excel, PowerPoint) - experience with medical database software preferred Demonstrated leadership/Management skills, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making Must be knowledgeable in the operation of all facility equipment and technology, including but not limited to C-arm, patient monitors, defibrillators, medical recording devices and computers, and all emergency equipment. EOE, disability/veterans
12/07/2025
Full time
PURPOSE AND SCOPE: The Facility Administrator is responsible for the leadership of the clinical facility ensuring all clinical, operational, and business objectives are met. The Facility Administrator is authorized to make daily decisions to ensure patient and staff safety, the execution of some tasks may be delegated to the nursing leader where appropriate. Develops a culture of trust, empowerment, and collaboration among all center staff. The Facility Administrator shall ensure that the Center complies with the requirements of any governmental or regulatory body having jurisdiction in the premises. Assists the Medical Staff to ensure that medical practices and procedures meets applicable standards. Ensures provision of quality patient care and the role is responsible to the ASC Governing Body for clinical reporting and for operational oversight. PRINCIPAL DUTIES AND RESPONSIBILITIES: Environment of Care & Quality Manage site employees, environment, clinical processes and procedures, and workflow to deliver high quality of patient care Ensure compliance of state requirements and licensure updates including understanding of CLIA requirements, pharmacy requirements, and DEA anesthesia regulations Implement and maintain all aspects of Environment of Care requirements for patient safety and NFPA 101: Life Safety Code Plan personnel, equipment, and medications needed for medical emergencies; incorporate into Emergency Preparedness Plan; ensure maintenance of equipment Ensure proper medical records management and HIPAA compliance Oversees the continuous and data driven Quality Assurance and Performance Improvement Program of the center, including collection and analyzing of data per policy Through the use of internal tools (SoCA, FA Checklist, etc.) and feedback delivered in external inspections, develop facility-specific action plans to achieve ASC quality standards. Responsible for managing general liability and risk exposures to patients and employees by conducting risk assessments according standards, regulations and policies, and then developing and implementing an associated center specific management plan. Ensure adverse events are reported, documented and necessary follow up is provided in compliance with policy and state requirements Ensure effective communication with patients, dialysis clinics, hospitals and physician(s), to address any concerns/ issues Facility Operations Participate in Governing Body Meetings; included but not limited to coordination of meetings in compliance with Governing Body Bylaws, documentation preparation and maintaining meeting minutes. Provide support to the Medical Executive Committee as requested by the Medical Director and in accordance with the Medical Staff Bylaws. Maintain compliance with ASC regulations including CMS conditions for coverage, state regulations, and accrediting agency standards where applicable. Participate in review business and finances of the site, including financial reports, market trends, and staffing models to ensure efficiencies, manage inventory and expenses, and optimize workflow Engage w/ sales partner to develop strategies to find new markets and develop new business opportunities Oversee front desk staff to ensure all processes, procedures, and expectations being adhered to, including but not limited to, appropriate scheduling, patient follow-up, and data integrity Ensures all staff meet organization's customer service standards Collaborate with ancillary departments within center to ensure alignment in meeting center-specific and company-wide goals Collaborate with Sales Partner to identify and visit local dialysis clinics as needed to provide information/education on available vascular access services for ESRD patients Create and continually enhance internal physician partnerships to optimize patient care and business outcomes Act as a liaison between the local dialysis clinics, the Access Center, and physician practices to meet patient needs. Facilitate the application process for physician privileges and compliance with Medical Staff By-Laws, including assisting with the credentialing process Coordinate inventory/supply management and vendor services to ensure cost containment, timely distribution and competitive pricing, as well as maintain the security and integrity of facility Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals as set forth in the annual budget Support billing, billing issues and collection activities Ensure facility is adequately staffed to meet patient needs and the safety and quality of the employees and patients. May assist w/ patient care on an as needed basis and in accordance w/ professional licensure (if applicable) People Management & Leadership Lead, coach, and develop employees to optimize performance; partnering with Human Resources on employee matters Create a highly engaged and motivated culture, resulting in increased retention and employee morale Identify and address performance gaps as appropriate in accordance with company policy Drive employee performance review and employee engagement/recognition activities for center Participate in the recruitment, interview, and decision-making process to hire new highly-skilled staff Ensure appropriate training and oversight of all staff, including front desk employees Ensure completion of all employee training, including new hire orientation, compliance training, and mandatory in-service training Ensure all required and appropriate documentation is completed, including current licensure Other duties as assigned PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Daily work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position may require travel between assigned facilities and various locations within the community. Minimal travel to regional, Division and Corporate meetings may be required as well. The position may provide direct patient care that regularly involves heavy lifting and moving of patients of up to 200 lbs and assisting with ambulation. Coworkers may provide assistance. The position may require frequent prolonged periods of standing and the employee must be able to bend over. There is a two-person assist program and "material assist" devices for the heavier items. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. SUPERVISION: Responsible for all staff, which may include direct and indirect patient care staff, if incumbent does not possess a RN license, supervision of nursing staff will be provided by a charge nurse/director of nursing. EDUCATION AND REQUIRED CREDENTIALS: Bachelor's Degree preferred or an equivalent combination of education and experience. Must meet all state specific requirements for background and education level. Successfully complete and maintain BLS Certification ASC certification a plus EXPERIENCE AND SKILLS: 6-8 years' related experience or an equivalent combination of education and experience Minimum (3) years direct experience or related experience.in healthcare supervisory or administrative role Experience in outpatient healthcare operations or an ambulatory surgery center setting preferred Experience obtaining and maintaining Medicare certification through an accrediting organization is desirable Experience reading, analyzing, and acting on financial and business reports Proficiency with the Microsoft office suite (Word, Excel, PowerPoint) - experience with medical database software preferred Demonstrated leadership/Management skills, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making Must be knowledgeable in the operation of all facility equipment and technology, including but not limited to C-arm, patient monitors, defibrillators, medical recording devices and computers, and all emergency equipment. EOE, disability/veterans
HCA Florida Bayonet Point Hospital
Hudson, Florida
Description This position is incentive eligible. $20,000 Sign On Bonus Offered! Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Laboratory Director today with HCA Florida Bayonet Point Hospital. Address: 14000 Fivay Rd, Hudson, FL 34667 Benefits HCA Florida Bayonet Point Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Come join our team as a Laboratory Director. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today! Job Summary and Qualifications The Director of Laboratory is responsible for directing the 24-hour operations and activities of the clinical laboratory to meet organizational and regulatory requirements. Responsible for laboratory specimen collection, specimen management, clerical functions, in-house and referral testing services. Actively participates in strategic and budgetary planning for assigned areas of responsibility. Provides direction to department personnel to achieve operational and technical objectives including workflow design, service quality, financial performance, regulatory compliance, personnel management, patient satisfaction, healthy work environment, and integration of intra and inter-departmental activities. Management Functions: Concurrently monitors employee and departmental performance to ensure adherence to policies and procedures, timelines and regulatory requirements Reviews all departmental policies and procedures at least annually and revises, as needed. Develops, implements and monitors new policies and procedures as needed Ensures that department employees attend all mandatory IRL/departmental in-services and staff meetings Quality Improvement Functions: Develops monitoring systems for the collection, documentation and reporting of quality assessment and improvement data; extracts pertinent information from quality assessment and improvement studies, initiates corrective action plans, and re-monitors results Evaluates existing systems and processes and develops corrective action plans for service/quality trends identified Initiates changes and monitors for improvement Ensures that departments proactively respond to feedback from customers (internal and external) and implements improvement mechanisms to enhance the overall ability of the department to meet the customer's needs for laboratory services Fiscal Functions: Concurrently monitors resource utilization, including payroll, supplies and expenses, client volume and revenue variation reports, outpatient volume reports, mileage and expense logs; participates in MOR. Takes action immediately, as needed, to rectify problems Responsible to ensure the weekly and monthly corporate key indicators are an accurate measurement of past and current performance for a basis for proactive response to a changing environment Ensures legal and ethical practices are always maintained Prepares and submits capital expenditure requests, department projections and annual budget. Human Resource Functions: Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures; fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Screens, interviews and selects qualified individuals for open positions within the department Reviews all department employee job descriptions at least annually and revises, as needed. Provides employees with a new job description if substantive changes are made Completes and conducts performance evaluations for all staff under direct supervision after three months of employment and annually, in a timely manner Maintains department education files, including new employee orientation checklist, equipment training checklist, mandatory in-service attendance confirmation and continuing education Develops and monitors improvement action plans, as needed, to correct poor job performance Initiates counseling and discipline according to policies and procedures Terminations, status changes, and other personnel actions are completed in a timely fashion Reviews and approves payroll time sheets, purchasing requisitions, check requests, and scheduling requests Employee injuries are reported within specified time frames and IRL policy/procedure for work related injuries is followed and supported Professional Functions: Directs and organizes the operations of the hospital rapid-response laboratories through the appropriate, delegation of responsibilities and authority and overall direction of the hospital laboratory management team. Effectively communicates with IRL System personnel at all levels to coordinate efforts meet special needs and address problems or concerns. Works with IRL System management team to maintain regular, two-way communications and integration of core laboratory and hospital personnel. Conducts regular Town Hall Meetings at all IRL System facilities and is accountable for contributing to quarterly newsletters for IRL System personnel. Effectively works with all levels of IRL and hospital management and employees to ensure a service delivery system, which sets standards of excellence in terms of quality, response time, and overall user satisfaction. Meets regularly with appropriate IRL System counterparts to ensure effective inter-departmental interfaces are established, maintained and enhanced. Continually monitors and stays abreast of legislative and regulatory changes affecting the laboratory industry, and ensures changes are accurately communicated to affected departments and implemented on a timely basis. Investigates, recommends and purchases equipment, supplies and instrumentation appropriate to current and planned future needs. What qualifications you will need: Bachelor's Degree-required or Master's Degree State of Florida Supervisor's License in at least 3 areas: Blood Bank/Immunohematology - Chemistry - Hematology - Histology - Microbiology - Serology/Immunology-required Five years of experience at a supervisory level in a clinical laboratory setting This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Services is a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion . click apply for full job details
12/07/2025
Full time
Description This position is incentive eligible. $20,000 Sign On Bonus Offered! Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Laboratory Director today with HCA Florida Bayonet Point Hospital. Address: 14000 Fivay Rd, Hudson, FL 34667 Benefits HCA Florida Bayonet Point Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Come join our team as a Laboratory Director. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today! Job Summary and Qualifications The Director of Laboratory is responsible for directing the 24-hour operations and activities of the clinical laboratory to meet organizational and regulatory requirements. Responsible for laboratory specimen collection, specimen management, clerical functions, in-house and referral testing services. Actively participates in strategic and budgetary planning for assigned areas of responsibility. Provides direction to department personnel to achieve operational and technical objectives including workflow design, service quality, financial performance, regulatory compliance, personnel management, patient satisfaction, healthy work environment, and integration of intra and inter-departmental activities. Management Functions: Concurrently monitors employee and departmental performance to ensure adherence to policies and procedures, timelines and regulatory requirements Reviews all departmental policies and procedures at least annually and revises, as needed. Develops, implements and monitors new policies and procedures as needed Ensures that department employees attend all mandatory IRL/departmental in-services and staff meetings Quality Improvement Functions: Develops monitoring systems for the collection, documentation and reporting of quality assessment and improvement data; extracts pertinent information from quality assessment and improvement studies, initiates corrective action plans, and re-monitors results Evaluates existing systems and processes and develops corrective action plans for service/quality trends identified Initiates changes and monitors for improvement Ensures that departments proactively respond to feedback from customers (internal and external) and implements improvement mechanisms to enhance the overall ability of the department to meet the customer's needs for laboratory services Fiscal Functions: Concurrently monitors resource utilization, including payroll, supplies and expenses, client volume and revenue variation reports, outpatient volume reports, mileage and expense logs; participates in MOR. Takes action immediately, as needed, to rectify problems Responsible to ensure the weekly and monthly corporate key indicators are an accurate measurement of past and current performance for a basis for proactive response to a changing environment Ensures legal and ethical practices are always maintained Prepares and submits capital expenditure requests, department projections and annual budget. Human Resource Functions: Monitors and evaluates the activities of the staff and provides management, coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures; fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations Screens, interviews and selects qualified individuals for open positions within the department Reviews all department employee job descriptions at least annually and revises, as needed. Provides employees with a new job description if substantive changes are made Completes and conducts performance evaluations for all staff under direct supervision after three months of employment and annually, in a timely manner Maintains department education files, including new employee orientation checklist, equipment training checklist, mandatory in-service attendance confirmation and continuing education Develops and monitors improvement action plans, as needed, to correct poor job performance Initiates counseling and discipline according to policies and procedures Terminations, status changes, and other personnel actions are completed in a timely fashion Reviews and approves payroll time sheets, purchasing requisitions, check requests, and scheduling requests Employee injuries are reported within specified time frames and IRL policy/procedure for work related injuries is followed and supported Professional Functions: Directs and organizes the operations of the hospital rapid-response laboratories through the appropriate, delegation of responsibilities and authority and overall direction of the hospital laboratory management team. Effectively communicates with IRL System personnel at all levels to coordinate efforts meet special needs and address problems or concerns. Works with IRL System management team to maintain regular, two-way communications and integration of core laboratory and hospital personnel. Conducts regular Town Hall Meetings at all IRL System facilities and is accountable for contributing to quarterly newsletters for IRL System personnel. Effectively works with all levels of IRL and hospital management and employees to ensure a service delivery system, which sets standards of excellence in terms of quality, response time, and overall user satisfaction. Meets regularly with appropriate IRL System counterparts to ensure effective inter-departmental interfaces are established, maintained and enhanced. Continually monitors and stays abreast of legislative and regulatory changes affecting the laboratory industry, and ensures changes are accurately communicated to affected departments and implemented on a timely basis. Investigates, recommends and purchases equipment, supplies and instrumentation appropriate to current and planned future needs. What qualifications you will need: Bachelor's Degree-required or Master's Degree State of Florida Supervisor's License in at least 3 areas: Blood Bank/Immunohematology - Chemistry - Hematology - Histology - Microbiology - Serology/Immunology-required Five years of experience at a supervisory level in a clinical laboratory setting This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). HCA Healthcare Laboratory Services is a full-service provider of clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. Our infrastructure includes a fully automated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo, Florida, and a network of hospital-based rapid-response laboratories present in four HCA Healthcare divisions in Florida. Our core laboratories support more than 250 acute and rehab hospitals, physician practices, surgery centers, and commercial accounts. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion . click apply for full job details
Salary Range: Salary commensurate with experience and qualifications About SMU SMU's more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University's small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs. SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies. SMU is data driven, and its powerful supercomputing ecosystem - paired with entrepreneurial drive - creates an unrivaled environment for the University to deliver research excellence. Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU's relationship with Dallas - the dynamic center of one of the nation's fastest-growing regions - offers unique learning, research, social and career opportunities that provide a launch pad for global impact. SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry. About the Position: This role is an on-campus, in-person position. Job Summary: The Director of Student Account Services (SAS) is an integral part of the leadership of Student Financial Services. This role has the responsibility of setting strategic directions, policies, and procedures for the area. Reporting to the AVP of Student Financial Services, the Director is responsible for supervision of the Student Account Services staff and will create an environment that is compliance oriented, customer service focused, and accountable for specific outcomes related to the administration and delivery of financial support and collections programs. This role must exude strength on both a technical and interpersonal level with a results-driven mindset. This ability will align campus culture with a student-focused environment where staff are passionate about their roles, connected to SMU goals, work collaboratively, and understand their purpose to create a positive student experience, while managing tuition revenue recovery. Essential Functions: Manage a complex caseload with competing deadlines; lead a talented team through large-scale projects, and mentor team to communicate effectively to students, campus partners, and team members. Maintain a subject-matter expert level of knowledge on managing a significant student accounts services operation that is student-centered. Direct student account projects, caseloads and workflow for staff. Develop effective working relationships across department and division boundaries to ensure that projects and initiatives are successful. Use technology and data informed strategies to streamline processes across teams to support access and retention strategies for students from various backgrounds. Ability to explain complex details about the student account and a wide range of business processes. Leads professional, comprehensive, efficient and courteous customer service, post payments, removal of student account holds, manage payment plans, loan advisement, and process, analyze charges and payments, verify financial aid refunds and data. Triage and handle incoming mail, email and calls. Handle resolution of student/parent complaints, actively mentor direct reports. Transfer funds in student accounts and assist with collections of past due accounts. Create strategies for payment collection, working closely with Financial Aid and Mane Desk partners. Identify students who need assistance and work with other campus leaders to support students in financial distress. Approve accounts for enrollment cancellation and communicate to the Registrar's Office. In coordination with other staff, develop and lead staff training modules and sessions for new and current staff and the SMU community to stay abreast of changes to federal, state, and institutional guidelines, procedures, and regulations. Develop and maintain quality control processes for top customer service and accurate student accounts review. Maintain strong relationships and partnerships with other critical units on campus to ensure exceptional service to our students. These partnership may include admissions (undergraduate and graduate), academic advising, Budget and Finance, graduate offices and other graduate schools, the SAES, student life, and athletics. Participate in committees having to do with student financial support and other work-related endeavors. Participate in webinars, presentations, videos and other sessions for incoming and continuing students and other stakeholders to educate them on payment and billing options, important dates, and other key student account topics. The Director is expected to play a lead role in acquiring and helping other staff to acquire continuous professional development and training to maintain current knowledge of state and federal regulations and university policies and procedures, to ensure top level customer service and program compliance. Other duties as assigned. Collaborates closely with the AVP of Student Financial Services to advance university financial goals. Provides timely and accurate collections data, and develops proactive, solution-oriented strategies to optimize student account management and tuition/misc. revenue recovery. Some weeknight/weekend and work is required. The Director will travel to workshops and conferences. Qualifications Education and Experience: Bachelor's is required. A minimum of 5 years of relevant experience is required PeopleSoft/Oracle Student Financials experience preferred MS Excel, Word, PowerPoint and Outlook are all required Knowledge, Skills and Abilities: Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills. Demonstrate the ability to articulate and perform an effective approach to leadership, supervision and management responsibilities is required. Tact and diplomacy, friendliness, supervisory skills, sense of humor, adaptability, strong verbal and written communication skills, mathematical fluency, and eagerness to serve students and families are essential aspects of the work. Requires thorough understanding of Student Account processes and service and strong skills with interpretation and development of policies, and procedures. Problem solving related to Student Account Services in accordance with policies and regulations is required. Ability to advance strategy in meeting deadlines, revenue recovery strategies, access and inclusion at the University. Physical and Environmental Demands: Sit for long periods Stand Exposure to excessive noise Deadline to Apply: This position will be open until filled EEO Statement SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. Benefits: SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution. SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU. The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.
12/07/2025
Full time
Salary Range: Salary commensurate with experience and qualifications About SMU SMU's more than 12,000 diverse, high-achieving students come from all 50 states and over 80 countries to take advantage of the University's small classes, meaningful research opportunities, leadership development, community service, international study and innovative programs. SMU serves approximately 7,000 undergraduates and 5,000 graduate students through eight degree-granting schools: Dedman College of Humanities and Sciences, Cox School of Business, Lyle School of Engineering, Meadows School of the Arts, Simmons School of Education and Human Development, Dedman School of Law, Perkins School of Theology and Moody School of Graduate and Advanced Studies. SMU is data driven, and its powerful supercomputing ecosystem - paired with entrepreneurial drive - creates an unrivaled environment for the University to deliver research excellence. Now in its second century of achievement, SMU is recognized for the ways it supports students, faculty and alumni as they become ethical, enterprising leaders in their professions and communities. SMU's relationship with Dallas - the dynamic center of one of the nation's fastest-growing regions - offers unique learning, research, social and career opportunities that provide a launch pad for global impact. SMU is nonsectarian in its teaching and committed to academic freedom and open inquiry. About the Position: This role is an on-campus, in-person position. Job Summary: The Director of Student Account Services (SAS) is an integral part of the leadership of Student Financial Services. This role has the responsibility of setting strategic directions, policies, and procedures for the area. Reporting to the AVP of Student Financial Services, the Director is responsible for supervision of the Student Account Services staff and will create an environment that is compliance oriented, customer service focused, and accountable for specific outcomes related to the administration and delivery of financial support and collections programs. This role must exude strength on both a technical and interpersonal level with a results-driven mindset. This ability will align campus culture with a student-focused environment where staff are passionate about their roles, connected to SMU goals, work collaboratively, and understand their purpose to create a positive student experience, while managing tuition revenue recovery. Essential Functions: Manage a complex caseload with competing deadlines; lead a talented team through large-scale projects, and mentor team to communicate effectively to students, campus partners, and team members. Maintain a subject-matter expert level of knowledge on managing a significant student accounts services operation that is student-centered. Direct student account projects, caseloads and workflow for staff. Develop effective working relationships across department and division boundaries to ensure that projects and initiatives are successful. Use technology and data informed strategies to streamline processes across teams to support access and retention strategies for students from various backgrounds. Ability to explain complex details about the student account and a wide range of business processes. Leads professional, comprehensive, efficient and courteous customer service, post payments, removal of student account holds, manage payment plans, loan advisement, and process, analyze charges and payments, verify financial aid refunds and data. Triage and handle incoming mail, email and calls. Handle resolution of student/parent complaints, actively mentor direct reports. Transfer funds in student accounts and assist with collections of past due accounts. Create strategies for payment collection, working closely with Financial Aid and Mane Desk partners. Identify students who need assistance and work with other campus leaders to support students in financial distress. Approve accounts for enrollment cancellation and communicate to the Registrar's Office. In coordination with other staff, develop and lead staff training modules and sessions for new and current staff and the SMU community to stay abreast of changes to federal, state, and institutional guidelines, procedures, and regulations. Develop and maintain quality control processes for top customer service and accurate student accounts review. Maintain strong relationships and partnerships with other critical units on campus to ensure exceptional service to our students. These partnership may include admissions (undergraduate and graduate), academic advising, Budget and Finance, graduate offices and other graduate schools, the SAES, student life, and athletics. Participate in committees having to do with student financial support and other work-related endeavors. Participate in webinars, presentations, videos and other sessions for incoming and continuing students and other stakeholders to educate them on payment and billing options, important dates, and other key student account topics. The Director is expected to play a lead role in acquiring and helping other staff to acquire continuous professional development and training to maintain current knowledge of state and federal regulations and university policies and procedures, to ensure top level customer service and program compliance. Other duties as assigned. Collaborates closely with the AVP of Student Financial Services to advance university financial goals. Provides timely and accurate collections data, and develops proactive, solution-oriented strategies to optimize student account management and tuition/misc. revenue recovery. Some weeknight/weekend and work is required. The Director will travel to workshops and conferences. Qualifications Education and Experience: Bachelor's is required. A minimum of 5 years of relevant experience is required PeopleSoft/Oracle Student Financials experience preferred MS Excel, Word, PowerPoint and Outlook are all required Knowledge, Skills and Abilities: Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills. Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills. Demonstrate the ability to articulate and perform an effective approach to leadership, supervision and management responsibilities is required. Tact and diplomacy, friendliness, supervisory skills, sense of humor, adaptability, strong verbal and written communication skills, mathematical fluency, and eagerness to serve students and families are essential aspects of the work. Requires thorough understanding of Student Account processes and service and strong skills with interpretation and development of policies, and procedures. Problem solving related to Student Account Services in accordance with policies and regulations is required. Ability to advance strategy in meeting deadlines, revenue recovery strategies, access and inclusion at the University. Physical and Environmental Demands: Sit for long periods Stand Exposure to excessive noise Deadline to Apply: This position will be open until filled EEO Statement SMU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression. Benefits: SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution. SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU. The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.
Overview:Job Status/Type: Full time Position Level: Management Shift/ Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs. Six Flags St. Louis is seeking a visionary executive to lead the In-Park Revenue Division! This senior level executive position is responsible for the financial and operational performance of the Food & Beverage, Retail & Merchandising, Rentals, Games & Attractions, and Purchasing & Warehouse departments, while providing the strategic and operational direction necessary to exceed goals established for the departments. Benefits: 3 weeks paid vacation (6 sick days, 8 paid holidays) Several medical coverage options to fit your needs best 401K match FREE entry to ALL our parks and water parks! Perks: Complimentary tickets for friends and family Discounts on food and park merchandise Full-time and part-time employee events and gatherings Responsibilities:Development of strategies and initiatives to maximize the financial & operational performance. Oversight of all operational functions related to the safe, efficient, and effective operation of in-park revenue departments; as well as, overseeing the operation of the purchasing department. Budgeting and maintenance of department operating expenses, labor, revenue and cost of sales to include accurate monthly financial forecasting. Lead the development, rollout, and execution of new product, pricing, promotional strategies & sponsorship opportunities. Participate in long range planning for continued net profit growth of in-park revenue departments. Maintain guest satisfaction levels as relates to park cleanliness, team member guest service, and efficient operations of every revenue location. Ensure Staffing & Training plans provide the support necessary to consistently execute the Service Mantra - Friendly, Clean, Fast, & Safe; while maximizing revenue opportunities. Provide guidance, counseling, and development for the in-park revenue management team. Monitor guest feedback and provide recommendations to the Park Management team to improve product offering and responsiveness to service objectives. Monitor department team member voice survey scores and assist in the development of initiatives to address areas of needed improvement. Build effective relationships throughout the Park & Corporate management team to ensure the effective execution of the Park's business plan and ensure company goals are met. Maintain and adhere to Six Flags standards and actively enforce all park policies & procedures. All other duties as deemed necessary by Senior Management. Reporting Structure Reports directly to the Park Manager. Dual reporting to the Corporate Directors of Food, Beverage, Retail, Games & Attractions, and Purchasing. Qualifications:Minimum of six (6) years of progressive experience in theme park management with a strong background in high capacity restaurant and/or multi-unit concessions management. Bachelor's degree in Business Administration or related field preferred. Demonstrated leadership in driving change relative to the guest and team member experience. Strong analytical skills to monitor and analyze market trends and internal performance trends. Must be able to demonstrate excellent written and oral communication, mathematics, and interpersonal skills. Must possess strong leadership and motivational skills. Accounting/financial skills to effectively prepare and monitor financial plans. Must possess a valid State Driver's License.
12/07/2025
Full time
Overview:Job Status/Type: Full time Position Level: Management Shift/ Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs. Six Flags St. Louis is seeking a visionary executive to lead the In-Park Revenue Division! This senior level executive position is responsible for the financial and operational performance of the Food & Beverage, Retail & Merchandising, Rentals, Games & Attractions, and Purchasing & Warehouse departments, while providing the strategic and operational direction necessary to exceed goals established for the departments. Benefits: 3 weeks paid vacation (6 sick days, 8 paid holidays) Several medical coverage options to fit your needs best 401K match FREE entry to ALL our parks and water parks! Perks: Complimentary tickets for friends and family Discounts on food and park merchandise Full-time and part-time employee events and gatherings Responsibilities:Development of strategies and initiatives to maximize the financial & operational performance. Oversight of all operational functions related to the safe, efficient, and effective operation of in-park revenue departments; as well as, overseeing the operation of the purchasing department. Budgeting and maintenance of department operating expenses, labor, revenue and cost of sales to include accurate monthly financial forecasting. Lead the development, rollout, and execution of new product, pricing, promotional strategies & sponsorship opportunities. Participate in long range planning for continued net profit growth of in-park revenue departments. Maintain guest satisfaction levels as relates to park cleanliness, team member guest service, and efficient operations of every revenue location. Ensure Staffing & Training plans provide the support necessary to consistently execute the Service Mantra - Friendly, Clean, Fast, & Safe; while maximizing revenue opportunities. Provide guidance, counseling, and development for the in-park revenue management team. Monitor guest feedback and provide recommendations to the Park Management team to improve product offering and responsiveness to service objectives. Monitor department team member voice survey scores and assist in the development of initiatives to address areas of needed improvement. Build effective relationships throughout the Park & Corporate management team to ensure the effective execution of the Park's business plan and ensure company goals are met. Maintain and adhere to Six Flags standards and actively enforce all park policies & procedures. All other duties as deemed necessary by Senior Management. Reporting Structure Reports directly to the Park Manager. Dual reporting to the Corporate Directors of Food, Beverage, Retail, Games & Attractions, and Purchasing. Qualifications:Minimum of six (6) years of progressive experience in theme park management with a strong background in high capacity restaurant and/or multi-unit concessions management. Bachelor's degree in Business Administration or related field preferred. Demonstrated leadership in driving change relative to the guest and team member experience. Strong analytical skills to monitor and analyze market trends and internal performance trends. Must be able to demonstrate excellent written and oral communication, mathematics, and interpersonal skills. Must possess strong leadership and motivational skills. Accounting/financial skills to effectively prepare and monitor financial plans. Must possess a valid State Driver's License.
Overview: Job Status/Type: Full time Position Level : Management Shift/ Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs. Six Flags St. Louis is seeking a visionary executive to lead the In-Park Revenue Division! This senior level executive position is responsible for the financial and operational performance of the Food & Beverage, Retail & Merchandising, Rentals, Games & Attractions, and Purchasing & Warehouse departments, while providing the strategic and operational direction necessary to exceed goals established for the departments. Benefits: 3 weeks paid vacation (6 sick days, 8 paid holidays) Several medical coverage options to fit your needs best 401K match FREE entry to ALL our parks and water parks! Perks: Complimentary tickets for friends and family Discounts on food and park merchandise Full-time and part-time employee events and gatherings Responsibilities: Development of strategies and initiatives to maximize the financial & operational performance. Oversight of all operational functions related to the safe, efficient, and effective operation of in-park revenue departments; as well as, overseeing the operation of the purchasing department. Budgeting and maintenance of department operating expenses, labor, revenue and cost of sales to include accurate monthly financial forecasting. Lead the development, rollout, and execution of new product, pricing, promotional strategies & sponsorship opportunities. Participate in long range planning for continued net profit growth of in-park revenue departments. Maintain guest satisfaction levels as relates to park cleanliness, team member guest service, and efficient operations of every revenue location. Ensure Staffing & Training plans provide the support necessary to consistently execute the Service Mantra - Friendly, Clean, Fast, & Safe; while maximizing revenue opportunities. Provide guidance, counseling, and development for the in-park revenue management team. Monitor guest feedback and provide recommendations to the Park Management team to improve product offering and responsiveness to service objectives. Monitor department team member voice survey scores and assist in the development of initiatives to address areas of needed improvement. Build effective relationships throughout the Park & Corporate management team to ensure the effective execution of the Park's business plan and ensure company goals are met. Maintain and adhere to Six Flags standards and actively enforce all park policies & procedures. All other duties as deemed necessary by Senior Management. Reporting Structure Reports directly to the Park Manager . Dual reporting to the Corporate Directors of Food, Beverage, Retail, Games & Attractions, and Purchasing. Qualifications: Minimum of six (6) years of progressive experience in theme park management with a strong background in high capacity restaurant and/or multi-unit concessions management. Bachelor's degree in Business Administration or related field preferred. Demonstrated leadership in driving change relative to the guest and team member experience. Strong analytical skills to monitor and analyze market trends and internal performance trends. Must be able to demonstrate excellent written and oral communication, mathematics, and interpersonal skills. Must possess strong leadership and motivational skills. Accounting/financial skills to effectively prepare and monitor financial plans. Must possess a valid State Driver's License.
12/07/2025
Full time
Overview: Job Status/Type: Full time Position Level : Management Shift/ Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs. Six Flags St. Louis is seeking a visionary executive to lead the In-Park Revenue Division! This senior level executive position is responsible for the financial and operational performance of the Food & Beverage, Retail & Merchandising, Rentals, Games & Attractions, and Purchasing & Warehouse departments, while providing the strategic and operational direction necessary to exceed goals established for the departments. Benefits: 3 weeks paid vacation (6 sick days, 8 paid holidays) Several medical coverage options to fit your needs best 401K match FREE entry to ALL our parks and water parks! Perks: Complimentary tickets for friends and family Discounts on food and park merchandise Full-time and part-time employee events and gatherings Responsibilities: Development of strategies and initiatives to maximize the financial & operational performance. Oversight of all operational functions related to the safe, efficient, and effective operation of in-park revenue departments; as well as, overseeing the operation of the purchasing department. Budgeting and maintenance of department operating expenses, labor, revenue and cost of sales to include accurate monthly financial forecasting. Lead the development, rollout, and execution of new product, pricing, promotional strategies & sponsorship opportunities. Participate in long range planning for continued net profit growth of in-park revenue departments. Maintain guest satisfaction levels as relates to park cleanliness, team member guest service, and efficient operations of every revenue location. Ensure Staffing & Training plans provide the support necessary to consistently execute the Service Mantra - Friendly, Clean, Fast, & Safe; while maximizing revenue opportunities. Provide guidance, counseling, and development for the in-park revenue management team. Monitor guest feedback and provide recommendations to the Park Management team to improve product offering and responsiveness to service objectives. Monitor department team member voice survey scores and assist in the development of initiatives to address areas of needed improvement. Build effective relationships throughout the Park & Corporate management team to ensure the effective execution of the Park's business plan and ensure company goals are met. Maintain and adhere to Six Flags standards and actively enforce all park policies & procedures. All other duties as deemed necessary by Senior Management. Reporting Structure Reports directly to the Park Manager . Dual reporting to the Corporate Directors of Food, Beverage, Retail, Games & Attractions, and Purchasing. Qualifications: Minimum of six (6) years of progressive experience in theme park management with a strong background in high capacity restaurant and/or multi-unit concessions management. Bachelor's degree in Business Administration or related field preferred. Demonstrated leadership in driving change relative to the guest and team member experience. Strong analytical skills to monitor and analyze market trends and internal performance trends. Must be able to demonstrate excellent written and oral communication, mathematics, and interpersonal skills. Must possess strong leadership and motivational skills. Accounting/financial skills to effectively prepare and monitor financial plans. Must possess a valid State Driver's License.
Description: J. A. Watts, Inc. (JWI) is a woman-owned professional services firm that believes in treating its clients and employees like family at every level of our company. Our family culture is what were known for, and we work to stay true to who we are. Thats how we manage our projects and how we recruit THE Best People in our industry. Our clients come from all walks of life, and so do we, which makes us stronger together. This role is responsible for understanding the overall project/program scope and managing all aspects of the assigned project or group of projects, including but not limited to the design, planning, implementation, construction, closeout, stakeholder coordination, cost control, client satisfaction, team performance, and quality functions. The Senior Project Manager shall lead by example and personify the Companys Mission, Vision, and Values; taking ownership of their assigned project(s) or program. We are seeking a senior-level leader to join our rapidly growing BHS group, with opportunities to manage high-profile projects in Chicago and across the country. This role will play a pivotal part in shaping the design and delivery of complex baggage handling system (BHS) projects, ensuring they are executed with technical excellence, design precision, and operational efficiency. The Senior Project Manager will serve as the primary client interface and design lead, guiding project teams through the full lifecyclefrom early programming and technical document development through design review, construction, and closeout. Duties and Responsibilities Act as the primary interface with the client and lead the project team through the entire project process Responsible for high level planning and programming analysis work including preparation of technical documents, testing plans, and proposals Establish and implement project objectives, policies, procedures, roles and reporting structure, and performance standards within boundaries of company policy and contract specifications Collaborate with clients, sub-consultants, and contractors to define work procedures and resolve complaints and construction problems Strategize with Client Lead, Director, or Executive on opportunities for business development with existing and new clients Represent company in project meetings and attend strategy meetings Schedule and lead job meetings Assemble and distribute meeting minutes Execute the implementation of the JWI Playbook and ensure adherence to the practices outlined for JWI project management Ensure effective communication is always maintained within the team structure and Senior Management Complete weekly and monthly reports concerning work progress, costs, and scheduling Produce project schedule; coordinate schedule updates and distribute internally and externally Manage all financial aspects of project contract(s), including labor, expenses, and staffing projections, to protect companys interest Maintain a positive relationship with the client at all times Oversee project budgets, create, and manage project forecasts, schedules and expenses; anticipate potential changes to budget, schedule, and expenses and provide guidance and analysis of changes Responsible for interviewing, recommending, and negotiating contractual service agreements. Prepare, negotiate, and authorize revisions, changes, and additions to contractual agreements with architects, consultants, clients, suppliers, and subcontractors Manage project staff and jobsite construction activities Investigate potential situations and implement corrective measures as necessary; develop contingency plans to mitigate potential risk Provide guidance, oversight, coaching, and mentoring to other project staff Responsible for ensuring that project deliverables are on time, within budget, and at the required level of quality Prepare and monitor punch list items; manage the close out process to completion Produce and review design plans, specifications, and cost estimates Perform other duties as may be required/directed Requirements: 10+ years of experience in the construction industry with a majority of those years working on BHS or conveyance projects in aviation or similar fields. Design experience preferred. A bachelor's degree in construction management, architecture or engineering, or equivalent work experience; Project Management certification (PMP, PMI), EIT or Professional Engineer preferred Experience as a leader managing a team of direct reports, mentor, and problem solver with a commitment to excellence Extensive knowledge and understanding of contract management and budgeting/estimating Advanced interpersonal, administrative, and organizational skills; including the ability to work with diverse personalities to negotiate and resolve conflict Excellent communication, leadership, and influencing skills Demonstrated ability to develop and sustain effective working relationships with managers, peers, and subordinates Active participation in industry organizations a plus. Experience using MS Office suite and industry related project management software Company Benefits Medical, Dental, Vision insurance options for employee and family Health Savings and Flexible Spending Account options available Company-provided group life, short and long-term disability, and voluntary life options Matching 401(k) retirement plan Paid time off and holidays Student debt repayment resources available ID Theft protection Professional development and tuition assistance Company-sponsored social events Equal Opportunity Employer Veterans/Disabled An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PM18 Compensation details: 00 Yearly Salary PI9d9b94e8cbbf-5327
12/07/2025
Full time
Description: J. A. Watts, Inc. (JWI) is a woman-owned professional services firm that believes in treating its clients and employees like family at every level of our company. Our family culture is what were known for, and we work to stay true to who we are. Thats how we manage our projects and how we recruit THE Best People in our industry. Our clients come from all walks of life, and so do we, which makes us stronger together. This role is responsible for understanding the overall project/program scope and managing all aspects of the assigned project or group of projects, including but not limited to the design, planning, implementation, construction, closeout, stakeholder coordination, cost control, client satisfaction, team performance, and quality functions. The Senior Project Manager shall lead by example and personify the Companys Mission, Vision, and Values; taking ownership of their assigned project(s) or program. We are seeking a senior-level leader to join our rapidly growing BHS group, with opportunities to manage high-profile projects in Chicago and across the country. This role will play a pivotal part in shaping the design and delivery of complex baggage handling system (BHS) projects, ensuring they are executed with technical excellence, design precision, and operational efficiency. The Senior Project Manager will serve as the primary client interface and design lead, guiding project teams through the full lifecyclefrom early programming and technical document development through design review, construction, and closeout. Duties and Responsibilities Act as the primary interface with the client and lead the project team through the entire project process Responsible for high level planning and programming analysis work including preparation of technical documents, testing plans, and proposals Establish and implement project objectives, policies, procedures, roles and reporting structure, and performance standards within boundaries of company policy and contract specifications Collaborate with clients, sub-consultants, and contractors to define work procedures and resolve complaints and construction problems Strategize with Client Lead, Director, or Executive on opportunities for business development with existing and new clients Represent company in project meetings and attend strategy meetings Schedule and lead job meetings Assemble and distribute meeting minutes Execute the implementation of the JWI Playbook and ensure adherence to the practices outlined for JWI project management Ensure effective communication is always maintained within the team structure and Senior Management Complete weekly and monthly reports concerning work progress, costs, and scheduling Produce project schedule; coordinate schedule updates and distribute internally and externally Manage all financial aspects of project contract(s), including labor, expenses, and staffing projections, to protect companys interest Maintain a positive relationship with the client at all times Oversee project budgets, create, and manage project forecasts, schedules and expenses; anticipate potential changes to budget, schedule, and expenses and provide guidance and analysis of changes Responsible for interviewing, recommending, and negotiating contractual service agreements. Prepare, negotiate, and authorize revisions, changes, and additions to contractual agreements with architects, consultants, clients, suppliers, and subcontractors Manage project staff and jobsite construction activities Investigate potential situations and implement corrective measures as necessary; develop contingency plans to mitigate potential risk Provide guidance, oversight, coaching, and mentoring to other project staff Responsible for ensuring that project deliverables are on time, within budget, and at the required level of quality Prepare and monitor punch list items; manage the close out process to completion Produce and review design plans, specifications, and cost estimates Perform other duties as may be required/directed Requirements: 10+ years of experience in the construction industry with a majority of those years working on BHS or conveyance projects in aviation or similar fields. Design experience preferred. A bachelor's degree in construction management, architecture or engineering, or equivalent work experience; Project Management certification (PMP, PMI), EIT or Professional Engineer preferred Experience as a leader managing a team of direct reports, mentor, and problem solver with a commitment to excellence Extensive knowledge and understanding of contract management and budgeting/estimating Advanced interpersonal, administrative, and organizational skills; including the ability to work with diverse personalities to negotiate and resolve conflict Excellent communication, leadership, and influencing skills Demonstrated ability to develop and sustain effective working relationships with managers, peers, and subordinates Active participation in industry organizations a plus. Experience using MS Office suite and industry related project management software Company Benefits Medical, Dental, Vision insurance options for employee and family Health Savings and Flexible Spending Account options available Company-provided group life, short and long-term disability, and voluntary life options Matching 401(k) retirement plan Paid time off and holidays Student debt repayment resources available ID Theft protection Professional development and tuition assistance Company-sponsored social events Equal Opportunity Employer Veterans/Disabled An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PM18 Compensation details: 00 Yearly Salary PI9d9b94e8cbbf-5327
Job Description Reporting to the Vice President of Culinary Strategy and Innovations, the Director of Culinary is the strategic culinary leader for a national client portfolio, overseeing 4 premier sites and 26 field office locations delivering caf programs, catering, executive dining, office coffee solutions, and third-party meal delivery services. This role drives culinary identity through innovation, health & wellness, sustainability, and data-informed menu strategy . The Director partners with operations, marketing, client leadership, Refreshments, and supply chain teams to elevate the guest experience and maintain best-in-class standards across all locations. Job Responsibilities Strategic Leadership & Culinary Oversight Develop and implement culinary programs tailored to caf, catering, executive dining, office coffee, and field office needs. Lead menu development that reflects sustainability, wellness, global flavors, and employee engagement while ensuring consistent quality and presentation. Build innovation pipelines and culinary marketing strategies that drive engagement and adoption. Provide training, development, and auditing standards for recipes, portions, pricing, and waste. Establish guidelines and inspection schedules to manage labor, contracts, and operational efficiencies. Support portfolio financial performance using KPIs to drive growth and improved guest experience. Program & Portfolio Management Oversee culinary operations across 30+ sites, ensuring alignment with Aramark standards and client expectations. Maintain SOPs, production systems, and menu cycles for cafs, fresh food programs, and catering. Mobilize high-impact catering programs with elevated menus, smallwares standards, delivery models, and cost structures. Lead project planning to build site-specific culinary solutions. Develop culinary marketing campaigns that highlight seasonal offerings, activations, sustainability stories, and wellness-forward initiatives. Collaborate with marketing on communication tools, visual merchandising, promotions, and engagement strategies. Advance fresh food initiatives through labeling, packaging, nutritional transparency, and vendor partnerships. Industry Engagement & Professional Leadership Represent WXG and Aramark at industry forums such as SHFM, ACF, NRA, and IFT. Contribute thought leadership through publications, panels, and innovation showcases. Build partnerships with culinary schools and industry organizations to strengthen recruitment and benchmark best practices. Team Leadership & Development Lead and mentor Executive Chefs and culinary talent across the national footprint. Foster a culture of creativity, accountability, and continuous improvement. Develop career pathways, reduce turnover, and ensure consistent training on Aramark culinary standards. Cultivate a positive, high-performing culinary culture that celebrates people and inspires excellence. Operational Excellence & Compliance Conduct audits and implement corrective actions across food safety, sanitation, labor, and environmental compliance. Use data and insights to optimize labor, waste, SKU utilization, and menu profitability. Partner with supply chain to enforce procurement compliance, reduce noncompliant spend, and support sustainable sourcing. Forecast, plan, and influence financial outcomes to support operational excellence and client satisfaction. Client Partnership & Relationship Management Serve as the primary culinary contact for client stakeholders, building trusted relationships and supporting long-term strategy. Provide culinary leadership for innovation sessions, business reviews, and program evolution. Translate business needs into culinary solutions that drive engagement, sustainability, and workplace experience. Leverage corporate resources to deliver client-first strategies. Qualifications Minimum 10 years of culinary experience, including 3?5 years leading multi-unit operations. Strong background in caf, catering, or corporate hospitality. Bachelor?s degree or equivalent experience. Experience with culinary marketing strategy, sustainability, and wellness initiatives preferred. Ability to travel up to 50%. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter . Required Preferred Job Industries Other
12/07/2025
Full time
Job Description Reporting to the Vice President of Culinary Strategy and Innovations, the Director of Culinary is the strategic culinary leader for a national client portfolio, overseeing 4 premier sites and 26 field office locations delivering caf programs, catering, executive dining, office coffee solutions, and third-party meal delivery services. This role drives culinary identity through innovation, health & wellness, sustainability, and data-informed menu strategy . The Director partners with operations, marketing, client leadership, Refreshments, and supply chain teams to elevate the guest experience and maintain best-in-class standards across all locations. Job Responsibilities Strategic Leadership & Culinary Oversight Develop and implement culinary programs tailored to caf, catering, executive dining, office coffee, and field office needs. Lead menu development that reflects sustainability, wellness, global flavors, and employee engagement while ensuring consistent quality and presentation. Build innovation pipelines and culinary marketing strategies that drive engagement and adoption. Provide training, development, and auditing standards for recipes, portions, pricing, and waste. Establish guidelines and inspection schedules to manage labor, contracts, and operational efficiencies. Support portfolio financial performance using KPIs to drive growth and improved guest experience. Program & Portfolio Management Oversee culinary operations across 30+ sites, ensuring alignment with Aramark standards and client expectations. Maintain SOPs, production systems, and menu cycles for cafs, fresh food programs, and catering. Mobilize high-impact catering programs with elevated menus, smallwares standards, delivery models, and cost structures. Lead project planning to build site-specific culinary solutions. Develop culinary marketing campaigns that highlight seasonal offerings, activations, sustainability stories, and wellness-forward initiatives. Collaborate with marketing on communication tools, visual merchandising, promotions, and engagement strategies. Advance fresh food initiatives through labeling, packaging, nutritional transparency, and vendor partnerships. Industry Engagement & Professional Leadership Represent WXG and Aramark at industry forums such as SHFM, ACF, NRA, and IFT. Contribute thought leadership through publications, panels, and innovation showcases. Build partnerships with culinary schools and industry organizations to strengthen recruitment and benchmark best practices. Team Leadership & Development Lead and mentor Executive Chefs and culinary talent across the national footprint. Foster a culture of creativity, accountability, and continuous improvement. Develop career pathways, reduce turnover, and ensure consistent training on Aramark culinary standards. Cultivate a positive, high-performing culinary culture that celebrates people and inspires excellence. Operational Excellence & Compliance Conduct audits and implement corrective actions across food safety, sanitation, labor, and environmental compliance. Use data and insights to optimize labor, waste, SKU utilization, and menu profitability. Partner with supply chain to enforce procurement compliance, reduce noncompliant spend, and support sustainable sourcing. Forecast, plan, and influence financial outcomes to support operational excellence and client satisfaction. Client Partnership & Relationship Management Serve as the primary culinary contact for client stakeholders, building trusted relationships and supporting long-term strategy. Provide culinary leadership for innovation sessions, business reviews, and program evolution. Translate business needs into culinary solutions that drive engagement, sustainability, and workplace experience. Leverage corporate resources to deliver client-first strategies. Qualifications Minimum 10 years of culinary experience, including 3?5 years leading multi-unit operations. Strong background in caf, catering, or corporate hospitality. Bachelor?s degree or equivalent experience. Experience with culinary marketing strategy, sustainability, and wellness initiatives preferred. Ability to travel up to 50%. Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter . Required Preferred Job Industries Other
Description: J. A. Watts, Inc. (JWI) is a woman-owned professional services firm that believes in treating its clients and employees like family at every level of our company. Our family culture is what were known for, and we work to stay true to who we are. Thats how we manage our projects and how we recruit THE Best People in our industry. Our clients come from all walks of life, and so do we, which makes us stronger together. This role is responsible for understanding the overall project/program scope and managing all aspects of the assigned project or group of projects, including but not limited to the design, planning, implementation, construction, closeout, stakeholder coordination, cost control, client satisfaction, team performance, and quality functions. The Senior Project Manager shall lead by example and personify the Companys Mission, Vision, and Values; taking ownership of their assigned project(s) or program. We are seeking a senior-level leader to join our rapidly growing BHS group, with opportunities to manage high-profile projects in Chicago and across the country. This role will play a pivotal part in shaping the design and delivery of complex baggage handling system (BHS) projects, ensuring they are executed with technical excellence, design precision, and operational efficiency. The Senior Project Manager will serve as the primary client interface and design lead, guiding project teams through the full lifecyclefrom early programming and technical document development through design review, construction, and closeout. Duties and Responsibilities Act as the primary interface with the client and lead the project team through the entire project process Responsible for high level planning and programming analysis work including preparation of technical documents, testing plans, and proposals Establish and implement project objectives, policies, procedures, roles and reporting structure, and performance standards within boundaries of company policy and contract specifications Collaborate with clients, sub-consultants, and contractors to define work procedures and resolve complaints and construction problems Strategize with Client Lead, Director, or Executive on opportunities for business development with existing and new clients Represent company in project meetings and attend strategy meetings Schedule and lead job meetings Assemble and distribute meeting minutes Execute the implementation of the JWI Playbook and ensure adherence to the practices outlined for JWI project management Ensure effective communication is always maintained within the team structure and Senior Management Complete weekly and monthly reports concerning work progress, costs, and scheduling Produce project schedule; coordinate schedule updates and distribute internally and externally Manage all financial aspects of project contract(s), including labor, expenses, and staffing projections, to protect companys interest Maintain a positive relationship with the client at all times Oversee project budgets, create, and manage project forecasts, schedules and expenses; anticipate potential changes to budget, schedule, and expenses and provide guidance and analysis of changes Responsible for interviewing, recommending, and negotiating contractual service agreements. Prepare, negotiate, and authorize revisions, changes, and additions to contractual agreements with architects, consultants, clients, suppliers, and subcontractors Manage project staff and jobsite construction activities Investigate potential situations and implement corrective measures as necessary; develop contingency plans to mitigate potential risk Provide guidance, oversight, coaching, and mentoring to other project staff Responsible for ensuring that project deliverables are on time, within budget, and at the required level of quality Prepare and monitor punch list items; manage the close out process to completion Produce and review design plans, specifications, and cost estimates Perform other duties as may be required/directed Requirements: 10+ years of experience in the construction industry with a majority of those years working on BHS or conveyance projects in aviation or similar fields. Design experience preferred. A bachelor's degree in construction management, architecture or engineering, or equivalent work experience; Project Management certification (PMP, PMI), EIT or Professional Engineer preferred Experience as a leader managing a team of direct reports, mentor, and problem solver with a commitment to excellence Extensive knowledge and understanding of contract management and budgeting/estimating Advanced interpersonal, administrative, and organizational skills; including the ability to work with diverse personalities to negotiate and resolve conflict Excellent communication, leadership, and influencing skills Demonstrated ability to develop and sustain effective working relationships with managers, peers, and subordinates Active participation in industry organizations a plus. Experience using MS Office suite and industry related project management software Company Benefits Medical, Dental, Vision insurance options for employee and family Health Savings and Flexible Spending Account options available Company-provided group life, short and long-term disability, and voluntary life options Matching 401(k) retirement plan Paid time off and holidays Student debt repayment resources available ID Theft protection Professional development and tuition assistance Company-sponsored social events Equal Opportunity Employer Veterans/Disabled An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PM18 Compensation details: 00 Yearly Salary PI9d9b94e8cbbf-5327
12/07/2025
Full time
Description: J. A. Watts, Inc. (JWI) is a woman-owned professional services firm that believes in treating its clients and employees like family at every level of our company. Our family culture is what were known for, and we work to stay true to who we are. Thats how we manage our projects and how we recruit THE Best People in our industry. Our clients come from all walks of life, and so do we, which makes us stronger together. This role is responsible for understanding the overall project/program scope and managing all aspects of the assigned project or group of projects, including but not limited to the design, planning, implementation, construction, closeout, stakeholder coordination, cost control, client satisfaction, team performance, and quality functions. The Senior Project Manager shall lead by example and personify the Companys Mission, Vision, and Values; taking ownership of their assigned project(s) or program. We are seeking a senior-level leader to join our rapidly growing BHS group, with opportunities to manage high-profile projects in Chicago and across the country. This role will play a pivotal part in shaping the design and delivery of complex baggage handling system (BHS) projects, ensuring they are executed with technical excellence, design precision, and operational efficiency. The Senior Project Manager will serve as the primary client interface and design lead, guiding project teams through the full lifecyclefrom early programming and technical document development through design review, construction, and closeout. Duties and Responsibilities Act as the primary interface with the client and lead the project team through the entire project process Responsible for high level planning and programming analysis work including preparation of technical documents, testing plans, and proposals Establish and implement project objectives, policies, procedures, roles and reporting structure, and performance standards within boundaries of company policy and contract specifications Collaborate with clients, sub-consultants, and contractors to define work procedures and resolve complaints and construction problems Strategize with Client Lead, Director, or Executive on opportunities for business development with existing and new clients Represent company in project meetings and attend strategy meetings Schedule and lead job meetings Assemble and distribute meeting minutes Execute the implementation of the JWI Playbook and ensure adherence to the practices outlined for JWI project management Ensure effective communication is always maintained within the team structure and Senior Management Complete weekly and monthly reports concerning work progress, costs, and scheduling Produce project schedule; coordinate schedule updates and distribute internally and externally Manage all financial aspects of project contract(s), including labor, expenses, and staffing projections, to protect companys interest Maintain a positive relationship with the client at all times Oversee project budgets, create, and manage project forecasts, schedules and expenses; anticipate potential changes to budget, schedule, and expenses and provide guidance and analysis of changes Responsible for interviewing, recommending, and negotiating contractual service agreements. Prepare, negotiate, and authorize revisions, changes, and additions to contractual agreements with architects, consultants, clients, suppliers, and subcontractors Manage project staff and jobsite construction activities Investigate potential situations and implement corrective measures as necessary; develop contingency plans to mitigate potential risk Provide guidance, oversight, coaching, and mentoring to other project staff Responsible for ensuring that project deliverables are on time, within budget, and at the required level of quality Prepare and monitor punch list items; manage the close out process to completion Produce and review design plans, specifications, and cost estimates Perform other duties as may be required/directed Requirements: 10+ years of experience in the construction industry with a majority of those years working on BHS or conveyance projects in aviation or similar fields. Design experience preferred. A bachelor's degree in construction management, architecture or engineering, or equivalent work experience; Project Management certification (PMP, PMI), EIT or Professional Engineer preferred Experience as a leader managing a team of direct reports, mentor, and problem solver with a commitment to excellence Extensive knowledge and understanding of contract management and budgeting/estimating Advanced interpersonal, administrative, and organizational skills; including the ability to work with diverse personalities to negotiate and resolve conflict Excellent communication, leadership, and influencing skills Demonstrated ability to develop and sustain effective working relationships with managers, peers, and subordinates Active participation in industry organizations a plus. Experience using MS Office suite and industry related project management software Company Benefits Medical, Dental, Vision insurance options for employee and family Health Savings and Flexible Spending Account options available Company-provided group life, short and long-term disability, and voluntary life options Matching 401(k) retirement plan Paid time off and holidays Student debt repayment resources available ID Theft protection Professional development and tuition assistance Company-sponsored social events Equal Opportunity Employer Veterans/Disabled An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. PM18 Compensation details: 00 Yearly Salary PI9d9b94e8cbbf-5327
Schedule: Days: M-F Job Location Type: Hybrid Your experience matters At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you'll support those in our facilities who are interfacing and providing care to our patients and community members - positively impacting our mission of making communities healthier . More about our team The Lifepoint Business Services (LBS) Accounting team supports financial operations across all lines of business through accurate reporting, compliance, and process improvement. Our Projects, Fixed Assets, and Lease Accounting team manages the accounting lifecycle for capital projects, fixed assets, and leases, ensuring financial integrity and operational consistency across the organization. How you'll contribute A Director, LBS Projects, Fixed Assets and Lease Accounting who excels in this role: Leads the Projects, Fixed Assets, and Lease Accounting team, overseeing project initiation, accounting, analysis, and reporting needs across all lines of business. Develops and maintains business processes, policies, and documentation for Oracle Projects to ensure accuracy and consistency. Ensures completeness and accuracy of project, fixed asset, and lease accounting for all sites, divisions, and business lines. Partners with facility and division leadership on project initiation, finance vs. operating project determinations, and capital budgeting and forecasting. Implements and monitors internal controls to safeguard assets and ensure balance sheet accounts are supported with proper documentation and roll forwards. Oversees general ledger, subledger, and journal entry analysis using reporting tools such as OTBI, FDI, and EPM for research and reconciliation. Provides guidance and support to team members interacting with facility and operations leadership, offering additional reporting and analysis as needed. Identifies and drives process improvement opportunities, leveraging best practices to increase efficiency, standardization, and cost effectiveness. Conducts P&L and balance sheet analysis for projects, fixed assets, and leases, providing meaningful commentary and insights. Collaborates with LBS Site Liaison, Financial Operations, and Technical Accounting teams to address complex accounting inquiries. Supports annual budgeting, forecasting, and other analysis activities as needed. Maintains regular and reliable attendance and performs other duties as assigned. Why join us We believe that investing in our employees is the first step to providing excellent care and service. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. What we're looking for Applicants should have a Bachelor's Degree in Accounting or Finance and 7+ years of experience in projects and fixed assets accounting. Additional qualifications include: Strong understanding of project, fixed asset, and lease accounting processes. Experience developing accounting policies, procedures, and documentation. Familiarity with Oracle systems and reporting tools such as OTBI, FDI, and EPM. Excellent analytical, leadership, and problem-solving skills. Ability to communicate complex financial information to all levels of leadership. Demonstrated success in managing teams, setting goals, and ensuring quality results. Certification: Certified Public Accountant (CPA) preferred but not required; active license a plus. Travel Requirement: Up to 10% overnight travel by land and/or air. EEOC Statement Lifepoint Health is an Equal Opportunity Employer. Life Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment. Employment Sponsorship Statement You must be authorized to work in the United States without employer sponsorship. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
12/07/2025
Full time
Schedule: Days: M-F Job Location Type: Hybrid Your experience matters At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you'll support those in our facilities who are interfacing and providing care to our patients and community members - positively impacting our mission of making communities healthier . More about our team The Lifepoint Business Services (LBS) Accounting team supports financial operations across all lines of business through accurate reporting, compliance, and process improvement. Our Projects, Fixed Assets, and Lease Accounting team manages the accounting lifecycle for capital projects, fixed assets, and leases, ensuring financial integrity and operational consistency across the organization. How you'll contribute A Director, LBS Projects, Fixed Assets and Lease Accounting who excels in this role: Leads the Projects, Fixed Assets, and Lease Accounting team, overseeing project initiation, accounting, analysis, and reporting needs across all lines of business. Develops and maintains business processes, policies, and documentation for Oracle Projects to ensure accuracy and consistency. Ensures completeness and accuracy of project, fixed asset, and lease accounting for all sites, divisions, and business lines. Partners with facility and division leadership on project initiation, finance vs. operating project determinations, and capital budgeting and forecasting. Implements and monitors internal controls to safeguard assets and ensure balance sheet accounts are supported with proper documentation and roll forwards. Oversees general ledger, subledger, and journal entry analysis using reporting tools such as OTBI, FDI, and EPM for research and reconciliation. Provides guidance and support to team members interacting with facility and operations leadership, offering additional reporting and analysis as needed. Identifies and drives process improvement opportunities, leveraging best practices to increase efficiency, standardization, and cost effectiveness. Conducts P&L and balance sheet analysis for projects, fixed assets, and leases, providing meaningful commentary and insights. Collaborates with LBS Site Liaison, Financial Operations, and Technical Accounting teams to address complex accounting inquiries. Supports annual budgeting, forecasting, and other analysis activities as needed. Maintains regular and reliable attendance and performs other duties as assigned. Why join us We believe that investing in our employees is the first step to providing excellent care and service. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. What we're looking for Applicants should have a Bachelor's Degree in Accounting or Finance and 7+ years of experience in projects and fixed assets accounting. Additional qualifications include: Strong understanding of project, fixed asset, and lease accounting processes. Experience developing accounting policies, procedures, and documentation. Familiarity with Oracle systems and reporting tools such as OTBI, FDI, and EPM. Excellent analytical, leadership, and problem-solving skills. Ability to communicate complex financial information to all levels of leadership. Demonstrated success in managing teams, setting goals, and ensuring quality results. Certification: Certified Public Accountant (CPA) preferred but not required; active license a plus. Travel Requirement: Up to 10% overnight travel by land and/or air. EEOC Statement Lifepoint Health is an Equal Opportunity Employer. Life Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment. Employment Sponsorship Statement You must be authorized to work in the United States without employer sponsorship. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Business Intelligence Analyst, you will play a pivotal role within the CFO Data Delivery and Automation team, driving the development and delivery of financial data assets that support USAA's strategic goals. You will perform in-depth analysis, prototype solutions, and build strategies that lead to automation and the creation of scalable data products. Collaborating closely with IT, you will help transform financial and operational data into robust data assets, enabling efficient analytical consumption and supporting enterprise-wide decision-making. Analyzes complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May participate in consultation to users and in cross functional teams to address business issues. Prototypes solutions for displaying information based on business needs. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available. What you'll do: Independently participates in gathering complex business requirements by partnering with customers to define the business problem and data needs. Utilizes an intermediate understanding of multiple data structures and sources to lead the development and implementation of business intelligence solutions, which may include data visualization, data transformation, or data collection. Works closely with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices. Applies data visualization best practices - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding. Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis). Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value. Develops advanced knowledge to influence relevant data, information, and application architecture decisions. Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.) OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years experience experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.). Experience identifying and implementing innovative approaches to address business problems and solutions. Experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). Proven ability to build business knowledge through meaningful partnerships at the individual contributor, leadership, and EMG levels. Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management. Demonstrated ability to embed intuitive story telling within business intelligence solutions. What sets you apart: Hands-on experience coding in SQL and Python Proficient in working with Snowflake for data warehousing and analytics Skilled in gathering, redefining, and analyzing data across relational, non-relational databases, data lakes, and data warehouses Proven ability to automate manual processes and streamline reporting workflows Experienced in prototyping data assets and products, defining IT requirements, and collaborating with IT on strategic implementations Experience supporting Treasury, Capital, and Liquidity Management functions Familiar with financial data and Oracle EPM, ERP systems, and cube structures Compensation range: The salary range for this position is: $85,040-$162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Business Intelligence Analyst, you will play a pivotal role within the CFO Data Delivery and Automation team, driving the development and delivery of financial data assets that support USAA's strategic goals. You will perform in-depth analysis, prototype solutions, and build strategies that lead to automation and the creation of scalable data products. Collaborating closely with IT, you will help transform financial and operational data into robust data assets, enabling efficient analytical consumption and supporting enterprise-wide decision-making. Analyzes complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May participate in consultation to users and in cross functional teams to address business issues. Prototypes solutions for displaying information based on business needs. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available. What you'll do: Independently participates in gathering complex business requirements by partnering with customers to define the business problem and data needs. Utilizes an intermediate understanding of multiple data structures and sources to lead the development and implementation of business intelligence solutions, which may include data visualization, data transformation, or data collection. Works closely with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices. Applies data visualization best practices - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding. Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis). Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value. Develops advanced knowledge to influence relevant data, information, and application architecture decisions. Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.) OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years experience experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.). Experience identifying and implementing innovative approaches to address business problems and solutions. Experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). Proven ability to build business knowledge through meaningful partnerships at the individual contributor, leadership, and EMG levels. Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management. Demonstrated ability to embed intuitive story telling within business intelligence solutions. What sets you apart: Hands-on experience coding in SQL and Python Proficient in working with Snowflake for data warehousing and analytics Skilled in gathering, redefining, and analyzing data across relational, non-relational databases, data lakes, and data warehouses Proven ability to automate manual processes and streamline reporting workflows Experienced in prototyping data assets and products, defining IT requirements, and collaborating with IT on strategic implementations Experience supporting Treasury, Capital, and Liquidity Management functions Familiar with financial data and Oracle EPM, ERP systems, and cube structures Compensation range: The salary range for this position is: $85,040-$162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
