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director of business development
Sysco
Administrative Assistant
Sysco Houston, Texas
Our Global Support Center/ Corporate Office is located in the Energy Corridor- off I10 and N Eldridge. Address: 1390 Enclave Pkwy, Houston, TX 77077 Hybrid Role: In-office Monday, Tuesday, Wednesday. Work from home on Thursday and Friday. JOB SUMMARY The position is responsible for providing administrative/secretarial support to department officer or leader. RESPONSIBILITIES Provide administrative support to the department as required. Establish and maintain complete and accurate filing systems as needed. This will include, but not be limed to attendance records/ transfers, expense reports, customer complaints/ requests, vendor/ supplier contract information, purchase orders, projects, budgets, travel schedules, etc. Create and distribute correspondence (memos, letters, presentations, etc.). Arrange travel accommodations. Answer telephone calls and take messages. Open and distribute incoming mail. Copy and fax as needed. Prepare express mail as needed. Other administrative/ secretarial duties as required. QUALIFICATIONS Education High school diploma required. Experience Minimum 3 years of professional secretarial experience is required. Certificates, Licenses, and Registrations Certified Professional Secretary (CPS) certification preferred, but not required. Professional Skills Ability to read and comprehend instructions, correspondence, and memos. Able to write correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Must have strong communication skills, both verbal and written. Can add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio, and percent and to draw and interpret bar graphs. Apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Deal with problems involving several discrete variables in standardized situations. Proficient in Microsoft products (Word, Excel, PowerPoint, Outlook, Access, and Project). Knowledge with tables, formatting, formulas, clipart/ graphics, presentations, macros, database development, project tracking, etc. Excellent word-processing skills (50 - 60 wpm) and business writing ability, plus accurate and precise proof reading skills. Strong organization, analytical, attention to detail and follow up skills. Must be able to work on multiple projects concurrently and capable of working with little direct supervision. Will communicate with all levels (Presidents, Senior Vice Presidents, Vice Presidents and Directors of all Sysco operating companies and staff levels). Profit plan preparation as required. Strong sense of urgency and work ethic. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to use hands to finger, handle, or feel object, tools, or controls and talk or hear. Frequently is required to sit. Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl. The employee must occasionally lift and/ or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus for typing from copy, filing, pulling various files, delivering mail and correspondence. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. An individual should contact his or her supervisor or the human resources department if he or she believes that an accommodation is needed. Able to work flexible hours as required. The job may require possible travel. The noise level in the work environment is usually moderate. Organizational Relationships Corporate office staff, operating company staff, suppliers and customers.
12/08/2025
Full time
Our Global Support Center/ Corporate Office is located in the Energy Corridor- off I10 and N Eldridge. Address: 1390 Enclave Pkwy, Houston, TX 77077 Hybrid Role: In-office Monday, Tuesday, Wednesday. Work from home on Thursday and Friday. JOB SUMMARY The position is responsible for providing administrative/secretarial support to department officer or leader. RESPONSIBILITIES Provide administrative support to the department as required. Establish and maintain complete and accurate filing systems as needed. This will include, but not be limed to attendance records/ transfers, expense reports, customer complaints/ requests, vendor/ supplier contract information, purchase orders, projects, budgets, travel schedules, etc. Create and distribute correspondence (memos, letters, presentations, etc.). Arrange travel accommodations. Answer telephone calls and take messages. Open and distribute incoming mail. Copy and fax as needed. Prepare express mail as needed. Other administrative/ secretarial duties as required. QUALIFICATIONS Education High school diploma required. Experience Minimum 3 years of professional secretarial experience is required. Certificates, Licenses, and Registrations Certified Professional Secretary (CPS) certification preferred, but not required. Professional Skills Ability to read and comprehend instructions, correspondence, and memos. Able to write correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization. Must have strong communication skills, both verbal and written. Can add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio, and percent and to draw and interpret bar graphs. Apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Deal with problems involving several discrete variables in standardized situations. Proficient in Microsoft products (Word, Excel, PowerPoint, Outlook, Access, and Project). Knowledge with tables, formatting, formulas, clipart/ graphics, presentations, macros, database development, project tracking, etc. Excellent word-processing skills (50 - 60 wpm) and business writing ability, plus accurate and precise proof reading skills. Strong organization, analytical, attention to detail and follow up skills. Must be able to work on multiple projects concurrently and capable of working with little direct supervision. Will communicate with all levels (Presidents, Senior Vice Presidents, Vice Presidents and Directors of all Sysco operating companies and staff levels). Profit plan preparation as required. Strong sense of urgency and work ethic. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to use hands to finger, handle, or feel object, tools, or controls and talk or hear. Frequently is required to sit. Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl. The employee must occasionally lift and/ or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus for typing from copy, filing, pulling various files, delivering mail and correspondence. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. An individual should contact his or her supervisor or the human resources department if he or she believes that an accommodation is needed. Able to work flexible hours as required. The job may require possible travel. The noise level in the work environment is usually moderate. Organizational Relationships Corporate office staff, operating company staff, suppliers and customers.
Associate Art Director - Franchise Creative
Disney Experiences Glendale, California
About the Role & Team Disney Digital Entertainment is looking for a talented Associate Art Director to join us on an ambitious and exciting new project. We are building an experienced leadership team that will set the direction for a groundbreaking game experience that will herald the next generation of Disney to the world. Working with top-class industry talent, this role is perfect for the seasoned visionary leader looking to create something epic - guiding and collaborating with a robust group of creative and production leaders focused around a wonderfully rich and cohesive product that is truly "Disney". The Associate Art Director inspires and informs our development teams to deliver the most authentic world-class Star Wars experiences. They will help shape the overall visual direction, safeguard IP integrity, and foster creative collaboration across internal and external teams. This is a full-time role You will report to the Director, Art- Franchise Creative You must also submit a digital portfolio. Please share or disable any passwords for efficient review of portfolios. What You Will Do Review all art and visual design submissions, including characters, world designs, and animations, ensuring all assets meet our brand and quality standards. Generate clear and concise impactful feedback and guidance in the form of reference guides, written notes, draw-overs, and/or paint-overs with the goal of aiding developers in obtaining a better understanding of our IP while working towards approval status. Maintain a deep understanding of Star Wars lore and stay informed about relevant additions and changes to the universe. Collaborate with the Director of Art, Franchise Creative team, and Lucasfilm Franchise & Story teams to establish alignment on overall vision and processes. Provide guidance and reference materials to educate development teams, ensuring all work remains consistent with and authentic to the Star Wars brand. Collaborate with development teams to define and uphold the visual style, ensuring alignment with each experience's goals and production schedule. Ensure alignment between development requirements and stakeholder expectations while delivering on product objectives and strategic business priorities. Required Qualifications & Skills Minimum of 7 years of gaming, film & or TV experience and has held a position of Lead Artist, Art Director for at least 2 years. Expert in Photoshop and Maya (or equivalent 3D software). Broad and deep understanding of the Star Wars brand, including lore, design, and aesthetics, is a must. Minimum of 5 years of experience working on a Star Wars IP in games, TV, or film Extensive game development experience building and supporting top grossing, critically acclaimed, AAA games on console and mobile. Excellent verbal and written communication skills with the ability to provide clear and concise feedback and present ideas with clarity and conviction. Highly organized with the ability to manage multiple complex challenges while consistently meeting commitments and deadlines. Self-starter, reliable, and passionate about their work and committed to their discipline and its challenges. Exceptional attention to detail with a clear understanding of the big picture, always focusing on quality, authenticity, and the intended audience. Ability to build and achieve consensus among multiple stakeholders, balancing the needs of production, and brand stakeholders; always working towards solutions. Excellent leadership, interpersonal, and motivational skills with the ability to maximize individual and department performance. Exceptional presentation skills with the ability to present to a diverse set of individuals from different professional backgrounds. Ability to travel to meet with partners around the globe, maintain valid US Passport. Education B.A. in Art and/or Design or equivalent work experience. Additional Information Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at . The hiring range for this position in Glendale, CA is $115,500 to $154,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
12/08/2025
Full time
About the Role & Team Disney Digital Entertainment is looking for a talented Associate Art Director to join us on an ambitious and exciting new project. We are building an experienced leadership team that will set the direction for a groundbreaking game experience that will herald the next generation of Disney to the world. Working with top-class industry talent, this role is perfect for the seasoned visionary leader looking to create something epic - guiding and collaborating with a robust group of creative and production leaders focused around a wonderfully rich and cohesive product that is truly "Disney". The Associate Art Director inspires and informs our development teams to deliver the most authentic world-class Star Wars experiences. They will help shape the overall visual direction, safeguard IP integrity, and foster creative collaboration across internal and external teams. This is a full-time role You will report to the Director, Art- Franchise Creative You must also submit a digital portfolio. Please share or disable any passwords for efficient review of portfolios. What You Will Do Review all art and visual design submissions, including characters, world designs, and animations, ensuring all assets meet our brand and quality standards. Generate clear and concise impactful feedback and guidance in the form of reference guides, written notes, draw-overs, and/or paint-overs with the goal of aiding developers in obtaining a better understanding of our IP while working towards approval status. Maintain a deep understanding of Star Wars lore and stay informed about relevant additions and changes to the universe. Collaborate with the Director of Art, Franchise Creative team, and Lucasfilm Franchise & Story teams to establish alignment on overall vision and processes. Provide guidance and reference materials to educate development teams, ensuring all work remains consistent with and authentic to the Star Wars brand. Collaborate with development teams to define and uphold the visual style, ensuring alignment with each experience's goals and production schedule. Ensure alignment between development requirements and stakeholder expectations while delivering on product objectives and strategic business priorities. Required Qualifications & Skills Minimum of 7 years of gaming, film & or TV experience and has held a position of Lead Artist, Art Director for at least 2 years. Expert in Photoshop and Maya (or equivalent 3D software). Broad and deep understanding of the Star Wars brand, including lore, design, and aesthetics, is a must. Minimum of 5 years of experience working on a Star Wars IP in games, TV, or film Extensive game development experience building and supporting top grossing, critically acclaimed, AAA games on console and mobile. Excellent verbal and written communication skills with the ability to provide clear and concise feedback and present ideas with clarity and conviction. Highly organized with the ability to manage multiple complex challenges while consistently meeting commitments and deadlines. Self-starter, reliable, and passionate about their work and committed to their discipline and its challenges. Exceptional attention to detail with a clear understanding of the big picture, always focusing on quality, authenticity, and the intended audience. Ability to build and achieve consensus among multiple stakeholders, balancing the needs of production, and brand stakeholders; always working towards solutions. Excellent leadership, interpersonal, and motivational skills with the ability to maximize individual and department performance. Exceptional presentation skills with the ability to present to a diverse set of individuals from different professional backgrounds. Ability to travel to meet with partners around the globe, maintain valid US Passport. Education B.A. in Art and/or Design or equivalent work experience. Additional Information Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at . The hiring range for this position in Glendale, CA is $115,500 to $154,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Sr Manager, Retail Business Development & Transformation
Disney Experiences Kissimmee, Florida
About the Role & Team We are seeking a Senior Manager, Retail Business Development & Transformation to support and influence the strategic direction of Parks Product Development & Retail organization. This individual will develop strategic financial plans to drive growth and profitability while delivering on the Guest experience, partnering to develop long-term goals, objectives, and resource plans for the business. You will drive major strategic projects that define our long-term vision to sustain growth, mitigate risk, and optimize organizational focus. The Sr. Manager will report to the Director of Retail Business Development & Transformation. This is a Full-Time role What You Will Do In this role, you will drive long-term value through key strategic projects and initiatives to deliver business growth and impact how the business operates. You will bring outstanding analytical, critical thinking, influencing, and project management skills to an evolving portfolio of projects. Business & Strategy Development Oversee major strategic merchandise projects to create significant value for the business through sustainable revenue growth and cost reduction initiatives Shape transformational strategies in close partnership with Senior Executive leadership to meet long-term objectives Lead valuation and business case development for strategic merchandise initiatives, leveraging financial modeling and scenario analysis to inform investment decisions and drive executive alignment Conduct rigorous market, consumer, competitive, and merchandise business analysis to provide data-driven recommendations Provide Line-of-Sight Visibility and Critical Connection Across Disney Experiences Build and foster collaborative partnerships across functions and departments within Disney Experiences (DX) to identify business opportunities and then prioritize solutions, drive alignment, and implement strategies on behalf of Parks Retail Lead multi-functional teams to deliver new business initiatives with the ability to influence peers and leaders, with a strong sense of ownership and accountability Create and maintain a positive team environment focused on "what's possible" by encouraging diverse thinking to promote and nurture innovation Passion for developing people with a focus on ongoing improvement to support the organization's needs Provide line-of-sight to Director on high-priority initiatives and daily business issues Required Qualifications & Skills 7+ years' experience in analytical, financial, or business development roles. 2 years of managerial leadership experience Demonstrated ability to think creatively, spotting opportunities and developing solutions that drive impact Strong analytical capabilities and ability to marry disparate data sets to create a single, cohesive story Excellent relationship skills with an ability to influence partners and key business decisions Superior communication skills and capacity to develop and deliver engaging presentations with clear storytelling; demonstrated competency in creating strong, visually compelling materials Expertise in project management with the ability to balance shifting priorities to manage and deliver complex projects on time Proactive and curious, excited to explore challenges and create innovative solutions, even when the path forward isn't clear Ability to work within a complex, matrixed organization with multiple stakeholders Education Bachelor's degree in business, finance, or other quantitative fields or equivalent experience. Additional Information Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at .
12/07/2025
Full time
About the Role & Team We are seeking a Senior Manager, Retail Business Development & Transformation to support and influence the strategic direction of Parks Product Development & Retail organization. This individual will develop strategic financial plans to drive growth and profitability while delivering on the Guest experience, partnering to develop long-term goals, objectives, and resource plans for the business. You will drive major strategic projects that define our long-term vision to sustain growth, mitigate risk, and optimize organizational focus. The Sr. Manager will report to the Director of Retail Business Development & Transformation. This is a Full-Time role What You Will Do In this role, you will drive long-term value through key strategic projects and initiatives to deliver business growth and impact how the business operates. You will bring outstanding analytical, critical thinking, influencing, and project management skills to an evolving portfolio of projects. Business & Strategy Development Oversee major strategic merchandise projects to create significant value for the business through sustainable revenue growth and cost reduction initiatives Shape transformational strategies in close partnership with Senior Executive leadership to meet long-term objectives Lead valuation and business case development for strategic merchandise initiatives, leveraging financial modeling and scenario analysis to inform investment decisions and drive executive alignment Conduct rigorous market, consumer, competitive, and merchandise business analysis to provide data-driven recommendations Provide Line-of-Sight Visibility and Critical Connection Across Disney Experiences Build and foster collaborative partnerships across functions and departments within Disney Experiences (DX) to identify business opportunities and then prioritize solutions, drive alignment, and implement strategies on behalf of Parks Retail Lead multi-functional teams to deliver new business initiatives with the ability to influence peers and leaders, with a strong sense of ownership and accountability Create and maintain a positive team environment focused on "what's possible" by encouraging diverse thinking to promote and nurture innovation Passion for developing people with a focus on ongoing improvement to support the organization's needs Provide line-of-sight to Director on high-priority initiatives and daily business issues Required Qualifications & Skills 7+ years' experience in analytical, financial, or business development roles. 2 years of managerial leadership experience Demonstrated ability to think creatively, spotting opportunities and developing solutions that drive impact Strong analytical capabilities and ability to marry disparate data sets to create a single, cohesive story Excellent relationship skills with an ability to influence partners and key business decisions Superior communication skills and capacity to develop and deliver engaging presentations with clear storytelling; demonstrated competency in creating strong, visually compelling materials Expertise in project management with the ability to balance shifting priorities to manage and deliver complex projects on time Proactive and curious, excited to explore challenges and create innovative solutions, even when the path forward isn't clear Ability to work within a complex, matrixed organization with multiple stakeholders Education Bachelor's degree in business, finance, or other quantitative fields or equivalent experience. Additional Information Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at .
USAA
Bank Information Security Governance Senior
USAA Charlotte, North Carolina
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Bank Information Security Governance Senior. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position. What you'll do: Supports the first line of defense in ensuring the effectiveness of Information Security (IS) governance, IS risk management, and compliance programs within the Bank Technology Office. Collaborates with Information Technology (IT) and IS teams, business stakeholders, Compliance, Risk Management, Audit Services, and external parties to support IS governance and IS risk and compliance-based initiatives. Acts as a key liaison between the Association's IS function and various Bank business units, ensuring alignment with enterprise security policies and standards. Continuously monitors IS environments to identify emerging risks related to cybersecurity, infrastructure, applications, and third-party services. Provides consultative services across Bank. Provides expert insights on the development, implementation, and continuous improvement of IT governance frameworks (e.g., COBIT, ITIL) tailored to the Bank organization's specific needs and strategic objectives. Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures. Conducts forward-looking risk assessments for new technology initiatives, system changes, and digital transformation projects. Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures. Partners with and leads IT/IS teams to embed IS risk considerations early in the project lifecycle and ensure timely mitigation strategies. Leads the development, implementation, and continuous improvement of IT governance frameworks (e.g., COBIT, ITIL) tailored to the organization's specific needs and strategic objectives. Defines, maintains, and enforces IS policies, standards, and procedures to ensure compliance with relevant laws, regulations, and industry best practices. Ensures IS risk compliance with legal, regulatory, and contractual requirements, coordinating audits and assessments. Provides governance oversight for IS related initiatives, ensuring they adhere to established standards, policies, and risk management practices. Mentors junior members of the IS governance team, providing guidance and support in their professional development. Enhances, and maintains awareness of the risk governance framework and its elements (RCSA). Performs root cause analysis to determine likelihood, impact, and mitigation approaches of identified risks. Prepares metrics reporting and participates in the metrics refresh process. Maintains awareness of cloud computing principles and AI and understands potential IS risks inherent within this discipline. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years experience supporting IS governance, IS risk management, compliance, or IT audit activities In-depth knowledge and application of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST, CIS Controls and CMMC Experience working on and implementing IT and/or IS policies, standards, and procedures. Experience leading and coordinating IS audits and assessments and ensuring compliance with regulatory requirements. A strong understanding of regulatory and compliance requirements applicable to the organization. Ability to interpret complex IT/IS environments and detect early warning signals. Experience in identifying potential failure points and simulating risk scenarios. Proficiency in using data to identify trends, anomalies, and emerging risks. Understanding of cloud, cybersecurity, and digital transformation risks. Ability to articulate risk insights and influence stakeholders to take preventive actions. Familiarity with GRC platforms, vulnerability management tools, and risk dashboards. What sets you apart: Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.). Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS) Work experience in highly regulated work environments including other large financial institutions Experience with data-driven analysis using AI tools and collaborating to drive process innovation Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision. Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization. Compensation range: The salary range for this position is: $114,080-$218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Bank Information Security Governance Senior. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position. What you'll do: Supports the first line of defense in ensuring the effectiveness of Information Security (IS) governance, IS risk management, and compliance programs within the Bank Technology Office. Collaborates with Information Technology (IT) and IS teams, business stakeholders, Compliance, Risk Management, Audit Services, and external parties to support IS governance and IS risk and compliance-based initiatives. Acts as a key liaison between the Association's IS function and various Bank business units, ensuring alignment with enterprise security policies and standards. Continuously monitors IS environments to identify emerging risks related to cybersecurity, infrastructure, applications, and third-party services. Provides consultative services across Bank. Provides expert insights on the development, implementation, and continuous improvement of IT governance frameworks (e.g., COBIT, ITIL) tailored to the Bank organization's specific needs and strategic objectives. Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures. Conducts forward-looking risk assessments for new technology initiatives, system changes, and digital transformation projects. Analyzes incident trends and control gaps to anticipate potential risk scenarios and recommend preventive measures. Partners with and leads IT/IS teams to embed IS risk considerations early in the project lifecycle and ensure timely mitigation strategies. Leads the development, implementation, and continuous improvement of IT governance frameworks (e.g., COBIT, ITIL) tailored to the organization's specific needs and strategic objectives. Defines, maintains, and enforces IS policies, standards, and procedures to ensure compliance with relevant laws, regulations, and industry best practices. Ensures IS risk compliance with legal, regulatory, and contractual requirements, coordinating audits and assessments. Provides governance oversight for IS related initiatives, ensuring they adhere to established standards, policies, and risk management practices. Mentors junior members of the IS governance team, providing guidance and support in their professional development. Enhances, and maintains awareness of the risk governance framework and its elements (RCSA). Performs root cause analysis to determine likelihood, impact, and mitigation approaches of identified risks. Prepares metrics reporting and participates in the metrics refresh process. Maintains awareness of cloud computing principles and AI and understands potential IS risks inherent within this discipline. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years experience supporting IS governance, IS risk management, compliance, or IT audit activities In-depth knowledge and application of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST, CIS Controls and CMMC Experience working on and implementing IT and/or IS policies, standards, and procedures. Experience leading and coordinating IS audits and assessments and ensuring compliance with regulatory requirements. A strong understanding of regulatory and compliance requirements applicable to the organization. Ability to interpret complex IT/IS environments and detect early warning signals. Experience in identifying potential failure points and simulating risk scenarios. Proficiency in using data to identify trends, anomalies, and emerging risks. Understanding of cloud, cybersecurity, and digital transformation risks. Ability to articulate risk insights and influence stakeholders to take preventive actions. Familiarity with GRC platforms, vulnerability management tools, and risk dashboards. What sets you apart: Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.). Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS) Work experience in highly regulated work environments including other large financial institutions Experience with data-driven analysis using AI tools and collaborating to drive process innovation Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision. Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization. Compensation range: The salary range for this position is: $114,080-$218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Sysco
Region Vice President, Sales
Sysco Harrisonburg, Virginia
Position Summary: As the overall leader of the local sales organization for a given Region, the VP of Sales helps shape and execute the sales vision for the organization by ensuring appropriate processes, systems, people and culture are in place to win in the market. Furthermore, this position will be accountable for successfully meeting all plan goals for local sales growth, contract sales growth and margin management. Overall, this position is responsible for executing the center led strategies, ensuring top talent in the Director level positions, and leveraging selling resources such as New Business Developers, Specialists and others to grow market share and enable a consultative team-based selling organization. Coaching all Director level positions to meet and exceed company objectives is a core responsibility. As noted in Sysco's Leadership Framework; On-target performance includes exhibiting the following framework components; Core Qualities, Shaping the Future, Delivering Business Results and Leading People. Up to 75% Travel Required within Region. Responsibilities: This position will lead a high-performing local sales organization responsible for growing Sysco's market share On target performance includes meeting and exceeding company plan objectives established in the annual planning period Lead and direct Customer Engagement efforts by enabling the Specialists, Customer Success Team, Shop, etc.) Collaborates and establishes a productive working relationship with cross-functional departments; including Specialty, Regional VP's, Market, and Corporate teams R esponsible for the recruitment and development of all local sales leadership and sales associates. Manages the performance management and leadership development of Regional Sales Managers, Director of Business Resources, Director of Business Development, Director of Contract Sales, Director of Sales Operations, and all other direct reports Champions and leads performance management in all areas to including key performance indicators (KPIs) focused on new customer growth, Sales and Piece Growth, GP$ generation, Market Share increase and execute all center led marketing and sales strategies. These KPIs will be tracked via Sysco Salesforce platform. Partner/coordinate with the Director of Business Resources to maximize the productivity of selling resources such as specialists to grow profitable market share. Participate in all national campaigns and promotions Accountable for successfully implementing key corporate/market changes and programs across all sales positions; ensuring all sales associates achieve required behavior changes and performance metrics Develops and coordinates sales selling cycle and methodology. Fully leverages sales resources such as Key Account Representatives (KAR) model, Expert roles, Customer Success Team (CST) and Centralized Customer Care (CCC) to manage sales activities and minimize field administrative focus. Develops and executes strategies to deliver sales budgets and Regional Profit Plans. Directly manages major and critical developing client accounts and coordinate the management of all other accounts. Professionally represents Sysco at various community and/or business meetings to promote the company Accountable for building and leading the strategy for development of the sales associates and managers by full utilization the CMP process. EDUCATION/EXPERIENCE: Minimum : Bachelor's degree in a related field or 10 years sales experience, and 7 years leading a B2B sales team in a professional sales environment with demonstrated success. Note to HR : Incumbents in role excused from bachelor's degree requirement KNOWLEDGE & SKILLS: Strong performance management capabilities with direct reports Solid analytical problem-solving skills, including familiarity with analyzing reports & deriving insights from data Ability to express information in terms of profit and loss, food cost and expense ratio Strong financial acumen and ability to properly plan and execute business plans Embraces change and champions corporate initiatives Demonstrated ability to coach and mentor peers and associates Strong interpersonal skills and ability to work with and influence a variety of key stakeholders Strong communication skills; ability to effectively communicate with internal and external teams Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth Lead a team of high performing sales associates to deliver against deadlines and produce high-quality results (accuracy, thoroughness in the deliverables they are producing) P roficient in Microsoft Applications Suite (Word, Excel, PowerPoint, Outlook) Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time Business and restaurant operations acumen to manage sophisticated customers Demonstrated experience with building trust with a prospective customer and securing new business Demonstrated skills in the area of consultative selling, networking and negotiations Proactive, self-directed, with the ability to structure a weekly schedule to be successful Demonstrates mastery of skills in the areas of consultative selling, marketing principles, product lines, prospecting, networking, coaching, training, presentation and negotiations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to successfully engage and lead individual and team discussions and meetings Ability to apply all relevant policies in a consistent, timely and objective manner Understanding of Sysco's key business metrics Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations Reports to work promptly and regularly; works well with others; demonstrates the ability to consistently meet deadlines To be successful in this position, the individual performing the duties must successfully demonstrate all the Leadership Framework competencies for this position.
12/07/2025
Full time
Position Summary: As the overall leader of the local sales organization for a given Region, the VP of Sales helps shape and execute the sales vision for the organization by ensuring appropriate processes, systems, people and culture are in place to win in the market. Furthermore, this position will be accountable for successfully meeting all plan goals for local sales growth, contract sales growth and margin management. Overall, this position is responsible for executing the center led strategies, ensuring top talent in the Director level positions, and leveraging selling resources such as New Business Developers, Specialists and others to grow market share and enable a consultative team-based selling organization. Coaching all Director level positions to meet and exceed company objectives is a core responsibility. As noted in Sysco's Leadership Framework; On-target performance includes exhibiting the following framework components; Core Qualities, Shaping the Future, Delivering Business Results and Leading People. Up to 75% Travel Required within Region. Responsibilities: This position will lead a high-performing local sales organization responsible for growing Sysco's market share On target performance includes meeting and exceeding company plan objectives established in the annual planning period Lead and direct Customer Engagement efforts by enabling the Specialists, Customer Success Team, Shop, etc.) Collaborates and establishes a productive working relationship with cross-functional departments; including Specialty, Regional VP's, Market, and Corporate teams R esponsible for the recruitment and development of all local sales leadership and sales associates. Manages the performance management and leadership development of Regional Sales Managers, Director of Business Resources, Director of Business Development, Director of Contract Sales, Director of Sales Operations, and all other direct reports Champions and leads performance management in all areas to including key performance indicators (KPIs) focused on new customer growth, Sales and Piece Growth, GP$ generation, Market Share increase and execute all center led marketing and sales strategies. These KPIs will be tracked via Sysco Salesforce platform. Partner/coordinate with the Director of Business Resources to maximize the productivity of selling resources such as specialists to grow profitable market share. Participate in all national campaigns and promotions Accountable for successfully implementing key corporate/market changes and programs across all sales positions; ensuring all sales associates achieve required behavior changes and performance metrics Develops and coordinates sales selling cycle and methodology. Fully leverages sales resources such as Key Account Representatives (KAR) model, Expert roles, Customer Success Team (CST) and Centralized Customer Care (CCC) to manage sales activities and minimize field administrative focus. Develops and executes strategies to deliver sales budgets and Regional Profit Plans. Directly manages major and critical developing client accounts and coordinate the management of all other accounts. Professionally represents Sysco at various community and/or business meetings to promote the company Accountable for building and leading the strategy for development of the sales associates and managers by full utilization the CMP process. EDUCATION/EXPERIENCE: Minimum : Bachelor's degree in a related field or 10 years sales experience, and 7 years leading a B2B sales team in a professional sales environment with demonstrated success. Note to HR : Incumbents in role excused from bachelor's degree requirement KNOWLEDGE & SKILLS: Strong performance management capabilities with direct reports Solid analytical problem-solving skills, including familiarity with analyzing reports & deriving insights from data Ability to express information in terms of profit and loss, food cost and expense ratio Strong financial acumen and ability to properly plan and execute business plans Embraces change and champions corporate initiatives Demonstrated ability to coach and mentor peers and associates Strong interpersonal skills and ability to work with and influence a variety of key stakeholders Strong communication skills; ability to effectively communicate with internal and external teams Ability to learn the use of proprietary CRM tools for planning and forecasting sales growth Lead a team of high performing sales associates to deliver against deadlines and produce high-quality results (accuracy, thoroughness in the deliverables they are producing) P roficient in Microsoft Applications Suite (Word, Excel, PowerPoint, Outlook) Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time Business and restaurant operations acumen to manage sophisticated customers Demonstrated experience with building trust with a prospective customer and securing new business Demonstrated skills in the area of consultative selling, networking and negotiations Proactive, self-directed, with the ability to structure a weekly schedule to be successful Demonstrates mastery of skills in the areas of consultative selling, marketing principles, product lines, prospecting, networking, coaching, training, presentation and negotiations. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to successfully engage and lead individual and team discussions and meetings Ability to apply all relevant policies in a consistent, timely and objective manner Understanding of Sysco's key business metrics Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations Reports to work promptly and regularly; works well with others; demonstrates the ability to consistently meet deadlines To be successful in this position, the individual performing the duties must successfully demonstrate all the Leadership Framework competencies for this position.
Sysco
Director, Local Sales Tech Transformation
Sysco Houston, Texas
Job Summary: Sysco is a multi-billion dollar E-commerce, B2B food service business and the global leader in selling, marketing, and supplying food products to restaurants, businesses, health care locations, education, travel and food service management around the world. We do business in over 90 countries internationally and this role will bring customer-centric solutions to the markets for Sysco. Our Purpose is to connect the world to share food and care for one another. We define our mission at Sysco as delivering success for our customers through leading product, service, and people. Our products help the foodservice operators, restaurant owners and chefs of America deliver culinary innovation for millions of America's consumers every day. Sysco is on a mission to deliver exceptional customer experience and profitability growth acceleration. The Director Local Sales Technology Transformation will serve as a key leader and collaborate with the Technology Team and E-Commerce Team - reporting to the Vice President Local Sales Transformation & Customer Experience - responsible for improving local sales colleague & customer experience from a technology standpoint through cross functional collaboration, process transformation, strategic planning and support of Sales Colleague and Customer Experience across the North America Local Sales function - US Broadline, Canada and Specialty. Duties and Responsibilities: Collaborate with the sales team to understand client needs, challenges, and target customers and use that information to co-create with the Technology Team the vision of Colleague and Customer experience specific to technology to simplify the process, create cost efficiencies and drive growth Design the future of BAU and Initiative technology (including but not limited to Pricing Agility and AI360) through partnership with functional teams like Revenue Management and Field Merchandising Own the CRM Strategy - Lead the business process design and execution for the list of approved and prioritized project requests for all current and future Salesforce projects Create vision for future considering a tailored experience for colleagues and customers: prioritized by tenure, performance and other criteria Collaborate with Senior Director of Process Improvement and Readiness and the Sales Enablement and L&D Teams to ensure proper training, communication, change management and readiness of all field facing deployments to support successful execution Collaborate with Director of Local Sales Colleague and Customer Experience to capture field feedback/alignment on the technology roadmap such that technology updates are prioritized based on impact and have a higher likelihood of success Inspects progress throughout technical development and execution and is empowered to make critical decisions for design changes needed to ensure successful outcomes. Weighs business risks, issues, Technology Team capacity, and impact to Field Teams to consume the change and actively assists with issue resolution Manage and promote the effective use of sales tools and platforms (such as Salesforce, AI360, Shop, PGS, SIA+, Talkdesk, etc.) to optimize workflows and data capture Organize and manage technology events such as workshops, webinars, and training sessions. Ensure that these events are engaging, informative, and tailored to the needs of the field team to optimize adoption and effectiveness Researches and analyzes industry trends and benchmarking information as they apply to technology platforms This person should have a cross-section of skills spanning strategy, sales, technology, associate and customer insights and analytics, and be an experienced, innovative, data-driven leader. They will lead their team to understand the needs of the field, develop, test and learn and then work closely with executive leadership, functional teams, and the technology organization to bring that work to life. Education Required: Bachelor's degree in an analytical field (e.g., business, economics, engineering) Education Preferred: MBA or other advanced degree from a top-tier educational institution. Experience Required: 8+ years as a Product Owner, Product Manager or Business Analyst with a minimum of 5 years' experience in an agile environment 2+ years of Salesforce hands-on experience, preferably in Sales Cloud Experience Preferred: Sysco Field Sales Experience preferred Technical Skills & Abilities: Ability to work with a diverse range of stakeholders and across various functional disciplines to understand their challenges and motivations Nimble business mind with a focus on developing creative solutions Exceptional communication (written and verbal form) and executive presence, including strong project reporting, with a focus on interdepartmental communication Demonstrated ability to balance the delivery of products against the realities of limited resources using problem solving, project management and creative resourcefulness Reputation for being a critical and strategic thinker; challenges status quo Strong analytical and problem-solving skills, with ability to synthesize complexity into actionable plans Demonstrated high EQ and strong intrapersonal skills. Ability to cultivate relationships quickly. KEY PERFORMANCE INDICATORS (KPIs) : Improved sales performance (volume and rate) Independent Market Share Growth Customer and Colleague satisfaction score improvement (internal Net Promoter Score (NPS) or pulse surveys) Cost savings or value creation tied to continuous improvement initiatives
12/07/2025
Full time
Job Summary: Sysco is a multi-billion dollar E-commerce, B2B food service business and the global leader in selling, marketing, and supplying food products to restaurants, businesses, health care locations, education, travel and food service management around the world. We do business in over 90 countries internationally and this role will bring customer-centric solutions to the markets for Sysco. Our Purpose is to connect the world to share food and care for one another. We define our mission at Sysco as delivering success for our customers through leading product, service, and people. Our products help the foodservice operators, restaurant owners and chefs of America deliver culinary innovation for millions of America's consumers every day. Sysco is on a mission to deliver exceptional customer experience and profitability growth acceleration. The Director Local Sales Technology Transformation will serve as a key leader and collaborate with the Technology Team and E-Commerce Team - reporting to the Vice President Local Sales Transformation & Customer Experience - responsible for improving local sales colleague & customer experience from a technology standpoint through cross functional collaboration, process transformation, strategic planning and support of Sales Colleague and Customer Experience across the North America Local Sales function - US Broadline, Canada and Specialty. Duties and Responsibilities: Collaborate with the sales team to understand client needs, challenges, and target customers and use that information to co-create with the Technology Team the vision of Colleague and Customer experience specific to technology to simplify the process, create cost efficiencies and drive growth Design the future of BAU and Initiative technology (including but not limited to Pricing Agility and AI360) through partnership with functional teams like Revenue Management and Field Merchandising Own the CRM Strategy - Lead the business process design and execution for the list of approved and prioritized project requests for all current and future Salesforce projects Create vision for future considering a tailored experience for colleagues and customers: prioritized by tenure, performance and other criteria Collaborate with Senior Director of Process Improvement and Readiness and the Sales Enablement and L&D Teams to ensure proper training, communication, change management and readiness of all field facing deployments to support successful execution Collaborate with Director of Local Sales Colleague and Customer Experience to capture field feedback/alignment on the technology roadmap such that technology updates are prioritized based on impact and have a higher likelihood of success Inspects progress throughout technical development and execution and is empowered to make critical decisions for design changes needed to ensure successful outcomes. Weighs business risks, issues, Technology Team capacity, and impact to Field Teams to consume the change and actively assists with issue resolution Manage and promote the effective use of sales tools and platforms (such as Salesforce, AI360, Shop, PGS, SIA+, Talkdesk, etc.) to optimize workflows and data capture Organize and manage technology events such as workshops, webinars, and training sessions. Ensure that these events are engaging, informative, and tailored to the needs of the field team to optimize adoption and effectiveness Researches and analyzes industry trends and benchmarking information as they apply to technology platforms This person should have a cross-section of skills spanning strategy, sales, technology, associate and customer insights and analytics, and be an experienced, innovative, data-driven leader. They will lead their team to understand the needs of the field, develop, test and learn and then work closely with executive leadership, functional teams, and the technology organization to bring that work to life. Education Required: Bachelor's degree in an analytical field (e.g., business, economics, engineering) Education Preferred: MBA or other advanced degree from a top-tier educational institution. Experience Required: 8+ years as a Product Owner, Product Manager or Business Analyst with a minimum of 5 years' experience in an agile environment 2+ years of Salesforce hands-on experience, preferably in Sales Cloud Experience Preferred: Sysco Field Sales Experience preferred Technical Skills & Abilities: Ability to work with a diverse range of stakeholders and across various functional disciplines to understand their challenges and motivations Nimble business mind with a focus on developing creative solutions Exceptional communication (written and verbal form) and executive presence, including strong project reporting, with a focus on interdepartmental communication Demonstrated ability to balance the delivery of products against the realities of limited resources using problem solving, project management and creative resourcefulness Reputation for being a critical and strategic thinker; challenges status quo Strong analytical and problem-solving skills, with ability to synthesize complexity into actionable plans Demonstrated high EQ and strong intrapersonal skills. Ability to cultivate relationships quickly. KEY PERFORMANCE INDICATORS (KPIs) : Improved sales performance (volume and rate) Independent Market Share Growth Customer and Colleague satisfaction score improvement (internal Net Promoter Score (NPS) or pulse surveys) Cost savings or value creation tied to continuous improvement initiatives
USAA
Bank Information Technology Governance Lead
USAA Charlotte, North Carolina
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Bank Information Technology Governance Lead. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position. What you'll do: Supports the first line of defense in ensuring the effectiveness, application, and adherence to IT governance, risk management, and compliance programs within the Bank Technology Office. Leads and supports the design, implementation, and continuous improvement of IT governance, risk, and compliance programs within the Bank Technology Office. This role develops and enforces IT policies and standards, monitors compliance with regulations, leads risk assessments, and provides strategic advice to senior management. Collaborates with various stakeholders, including IT teams, business units, legal, and audit, to ensure integrated governance practices. Leads and supports the execution of the bank's first line IT Bank risk strategy aligned with Association risk and regulatory frameworks. Develops, coordinates, and enforces Bank IT and security policies, standards, and procedures to ensure regulatory compliance and risk mitigation. Participates and oversees audits, assessments, and reviews to monitor compliance with internal policies and external regulations. Assesses Bank IT activities for compliance with regulations such as GDPR, HIPAA, and PCI DSS. Serves as the primary liaison for regulatory bodies, ensuring timely reporting and responses to inquiries. Manages third party and regulatory responses, questionnaires. Maintains the Bank IT risk register and leads periodic risk assessments across technology operations. Provides strategic advice to senior management on Bank IT governance and compliance matters. Collaborates with IT, legal, procurement, and other stakeholders to ensure integrated governance practices. Provides input into the budget management process for Bank IT governance initiatives to ensure resources are allocated effectively and aligned with priorities. Assists in establishing, monitoring, and reporting on key performance metrics and reporting mechanisms for governance and compliance initiatives. Produces reporting documentation for Technology and Risk and Compliance Committees. Ensures that Bank IT continually meets any regulatory, statutory, and legal obligations, supports the organization's objectives, works within the defined ethical and cultural framework, and follows the IT governance framework. Oversees compliance responses ensuring that they are validated, communicated appropriately, and evidenced. Supports identification, assessment, and mitigation of risks related to Bank technology operations and monitoring, technology architecture and systems limitations and/or design and development. Supports ongoing oversight of affiliate agreements for IT services, ensuring FSB compliance and risk ownership. Reports on affiliate risk posture and mitigation efforts to senior leadership. Supports incident and issue management processes for Bank impacting technology issues, ensuring rapid triage, root cause analysis, and remediation. Mentors junior members of the IT governance team, providing guidance and support in their professional development. Leverages AI capabilities within the context of the IT Gov function as needed. Stays abreast of emerging technologies and regulations and ensuring IT alignment with business goals. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 years experience supporting IT governance, risk management, compliance, or IT audit activities, including 2 years experience in a team or people leadership role. In-depth knowledge of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST. Demonstrated experience in developing and implementing IT policies, standards, and procedures. Experience in coordinating IT audits and assessments, and ensuring compliance with regulatory requirements. Demonstrated experience in policy development, audit coordination, and risk-based compliance monitoring. A strong understanding of regulatory and compliance requirements applicable to the organization. Experience communicating technical information to non-technical audiences. Experience partnering with cross-functional team members to deliver results. Advanced knowledge of Microsoft products. What sets you apart: Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.). Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS) Work experience in highly regulated work environments including other large financial institutions Experience with data-driven analysis using AI tools and collaborating to drive process innovation Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision. Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization. Compensation range: The salary range for this position is: $143,320-$273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Bank Information Technology Governance Lead. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our Phoenix, AZ; San Antonio, TX; Plano, TX; Colorado Springs, CO; Chesapeake, VA; Charlotte, NC or Tampa, FL offices. Relocation assistance is not available for this position. What you'll do: Supports the first line of defense in ensuring the effectiveness, application, and adherence to IT governance, risk management, and compliance programs within the Bank Technology Office. Leads and supports the design, implementation, and continuous improvement of IT governance, risk, and compliance programs within the Bank Technology Office. This role develops and enforces IT policies and standards, monitors compliance with regulations, leads risk assessments, and provides strategic advice to senior management. Collaborates with various stakeholders, including IT teams, business units, legal, and audit, to ensure integrated governance practices. Leads and supports the execution of the bank's first line IT Bank risk strategy aligned with Association risk and regulatory frameworks. Develops, coordinates, and enforces Bank IT and security policies, standards, and procedures to ensure regulatory compliance and risk mitigation. Participates and oversees audits, assessments, and reviews to monitor compliance with internal policies and external regulations. Assesses Bank IT activities for compliance with regulations such as GDPR, HIPAA, and PCI DSS. Serves as the primary liaison for regulatory bodies, ensuring timely reporting and responses to inquiries. Manages third party and regulatory responses, questionnaires. Maintains the Bank IT risk register and leads periodic risk assessments across technology operations. Provides strategic advice to senior management on Bank IT governance and compliance matters. Collaborates with IT, legal, procurement, and other stakeholders to ensure integrated governance practices. Provides input into the budget management process for Bank IT governance initiatives to ensure resources are allocated effectively and aligned with priorities. Assists in establishing, monitoring, and reporting on key performance metrics and reporting mechanisms for governance and compliance initiatives. Produces reporting documentation for Technology and Risk and Compliance Committees. Ensures that Bank IT continually meets any regulatory, statutory, and legal obligations, supports the organization's objectives, works within the defined ethical and cultural framework, and follows the IT governance framework. Oversees compliance responses ensuring that they are validated, communicated appropriately, and evidenced. Supports identification, assessment, and mitigation of risks related to Bank technology operations and monitoring, technology architecture and systems limitations and/or design and development. Supports ongoing oversight of affiliate agreements for IT services, ensuring FSB compliance and risk ownership. Reports on affiliate risk posture and mitigation efforts to senior leadership. Supports incident and issue management processes for Bank impacting technology issues, ensuring rapid triage, root cause analysis, and remediation. Mentors junior members of the IT governance team, providing guidance and support in their professional development. Leverages AI capabilities within the context of the IT Gov function as needed. Stays abreast of emerging technologies and regulations and ensuring IT alignment with business goals. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 years experience supporting IT governance, risk management, compliance, or IT audit activities, including 2 years experience in a team or people leadership role. In-depth knowledge of IT governance frameworks such as COBIT, ITIL, ISO 27001, and NIST. Demonstrated experience in developing and implementing IT policies, standards, and procedures. Experience in coordinating IT audits and assessments, and ensuring compliance with regulatory requirements. Demonstrated experience in policy development, audit coordination, and risk-based compliance monitoring. A strong understanding of regulatory and compliance requirements applicable to the organization. Experience communicating technical information to non-technical audiences. Experience partnering with cross-functional team members to deliver results. Advanced knowledge of Microsoft products. What sets you apart: Information Technology or Security certifications (e.g., CISA, CRISC, CISM, CISSP, CGEIT, CIA, NIST, COBIT, etc.). Familiarity with financial institutions regulations (GLBA, FFIEC Handbooks, PCI DSS) Work experience in highly regulated work environments including other large financial institutions Experience with data-driven analysis using AI tools and collaborating to drive process innovation Highly self-motivated individual capable of working independently and proactively handling their workload with minimal direct supervision. Strong analytical skills and demonstrated experience collaborating effectively with leadership at all levels within an organization. Compensation range: The salary range for this position is: $143,320-$273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Model Validator Senior
USAA Plano, Texas
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
SSDLC IT/IS Risk Management & Governance Executive - Charlotte
USAA San Antonio, Texas
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance Executive who needs to have "hands-on" expertise in SSDLC - Second Line of Defense. This role sits within the Chief Risk Office for Technology. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. Relocation assistance is available to Charlotte for this position The successful candidate will serve as a key advisor responsible for recognizing and reporting Information Technology (IT) and Information Security (IS) strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT/IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to maximize the ability to manage risk in an environment shaped by regulatory change and disruptive, emerging technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. Partners with senior risk executives in managing overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. Builds and oversees a team of employees ( 5 direct reports / 20-30 team size to start) for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Minimum Education: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations. 4+ years of people leadership experience in building, managing and/or developing high-performing teams. Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP). Demonstrated experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16). Knowledge of applicable laws, rules, and regulations applicable to financial institutions. Experience making data-driven decisions. Experience working with external agencies and regulators. Broad knowledge of information technology systems and general system development principles. What sets you apart: 7+ years of risk management and regulatory experience in a functional area such as insurance, banking, or financial services (Large size organizations 20k+) 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software. Experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment. 10+ years "hands-on" experience integrating security throughout the Secure Software Development Lifecycle (SSDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases. Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance Executive who needs to have "hands-on" expertise in SSDLC - Second Line of Defense. This role sits within the Chief Risk Office for Technology. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. Relocation assistance is available to Charlotte for this position The successful candidate will serve as a key advisor responsible for recognizing and reporting Information Technology (IT) and Information Security (IS) strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT/IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to maximize the ability to manage risk in an environment shaped by regulatory change and disruptive, emerging technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. Partners with senior risk executives in managing overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. Builds and oversees a team of employees ( 5 direct reports / 20-30 team size to start) for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Minimum Education: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations. 4+ years of people leadership experience in building, managing and/or developing high-performing teams. Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP). Demonstrated experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16). Knowledge of applicable laws, rules, and regulations applicable to financial institutions. Experience making data-driven decisions. Experience working with external agencies and regulators. Broad knowledge of information technology systems and general system development principles. What sets you apart: 7+ years of risk management and regulatory experience in a functional area such as insurance, banking, or financial services (Large size organizations 20k+) 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software. Experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment. 10+ years "hands-on" experience integrating security throughout the Secure Software Development Lifecycle (SSDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases. Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Sysco
Operations Director
Sysco Harmony, Pennsylvania
POSITION SUMMARY This is a senior leadership operations position responsible for overseeing and directing daily execution all aspects of Inbound and Outbound Warehouse; Fleet Services; Facilities Management (including building, grounds, power industrial equipment, sanitation, security), Transportation (including routing, delivery, and backhaul); Operations Systems and related third party providers. Responsibilities include but are not limited to, achieving performance key metrics; expense and revenue management; strategic execution of local and corporate initiatives; compliance with government regulations; safety and security of the building, its contents and people. Responsible for building and developing the operations management team along with ensuring a culture of engagement, problem solving and continuous improvement. The expressed purpose of this role is to prepare the incumbent for future Vice President of Operations opportunities. ESSENTIAL FUNCTIONS/ RESPONSIBILITIES: The Director of Operations is responsible for assisting the Vice President of Operations in shaping company strategy, culture and direction. Sets strategic direction in alignment with Corporate strategy for all aspects of operations. Responsible for the wholesome, accurate, efficient, fiscally responsible daily work and safety of Inbound and Outbound Warehouse, Transportation (Delivery), Fleet Services, Facilities, Beverage Services departments and associates. Supports the VPO in the development of the annual Profit Plan with direct input from management team. Oversees budget management including labor, benefits, supplies, company assets, capital investments, depreciation, maintenance and repair, and third party contracts. Evaluates fiscal metrics and adjusts activities to meet or exceed performance expectations. Coordinates with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively. Performs management functions of staff selection, compensation, development, discipline, performance reviews and/or terminations. Strategically adjusts departments' activities, policies and practices to meet or exceed key performance metrics and customer satisfaction goals. Actively supports other departments in the achievement of their goals. Coordinates with the Corporate facilities team to analyzes growth of the site against facility size to maintain proper storage, receiving, and shipping capabilities for present and future business. Champion efficiency ideas, cost reduction measures and assists with the implementation of changes as they pertain to areas of responsibility and total company. Identifies problems and proposes solutions to other members of senior management. Monitors audits ensuring all required inspections and documentation are completed accurately (including, but not limited to, food safety documentation, DOT records, EPSM, PSM, etc.) and retained to ensure a minimum potential for loss. Enforces policies and procedures to drive compliance with all Insurance Pooling requirements; with local, state, federal and provincial regulatory agencies (i.e. OSHA, DOT, FDA, USDA, DOL, CVOR (Canada), etc.); with licensing and log book requirements and with food safety policies, protocols and requirements. Monitors the condition and maintenance of the warehouse, fleet services, equipment, software, ammonia refrigeration system, HVAC systems, fire protection, and office by ensuring that all are kept consistent with the safety, security, sanitation and appearance standards set by Sysco in an effort to reduce or eliminate operations related injuries or accidents, damage/loss of product or equipment, and unnecessary costs. Ensures contingency systems/practices/protocols are in place to eliminate business disruption. Oversees emergency response or crisis management activities. Develops and maintains liaisons with local emergency management and other entities in order to facilitate plan development and response effort coordination. Assists Safety Manager with training initiatives. Drives compliance in utilization of systems in line with standard operating procedures. Collaborates with Merchandising, Sales Management and Marketing Associates to resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty. Provides assistance in the solicitation of new or prospective business by participating in company meetings and presentations when necessary, and in other market area activities to develop and foster the company's recognition within the business community. Where applicable, oversees or participates in the interpretation, adherence and negotiation of the collective bargaining agreement. As necessary, participate in grievance or arbitration proceedings. Maintains associate relations through regular department meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and implements or responds to ideas to improve associate engagement and enablement. Interprets, trains and consistently enforces Company policies and procedures. REQUIRED MINIMUM EDUCATION/EXPERIENCE: Bachelor's degree in Business Administration, Supply Chain Management, Operations Management or a closely related field or equivalent combination of education and related experience. 8 years professional experience with demonstrated progressive levels of management experience (with at least 4 - 5 years in operational management experience) Experience in warehouse and transportation preferred. Must be willing to relocate to advance into a Vice President of Operations position ABILITIES AND SKILLS: Ability to read, comprehend, write and speak English. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Demonstrated knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Working knowledge of Federal Motor Carrier Safety Regulations. Working knowledge of environmental regulations/legislation and governing bodies. Ability to successfully engage and lead individual and team discussions and meetings. Ability to apply all relevant policies in a consistent, timely and objective manner. Capable of working with peers and associates from other departments, sites, Corporate and the business community in a proactive and constructive manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Reports to work promptly and regularly; works well with others; demonstrates the ability to consistently meet deadlines. To be successful in this position, the individual performing the duties must successfully demonstrate all Director level Leadership Framework competencies. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places . click apply for full job details
12/07/2025
Full time
POSITION SUMMARY This is a senior leadership operations position responsible for overseeing and directing daily execution all aspects of Inbound and Outbound Warehouse; Fleet Services; Facilities Management (including building, grounds, power industrial equipment, sanitation, security), Transportation (including routing, delivery, and backhaul); Operations Systems and related third party providers. Responsibilities include but are not limited to, achieving performance key metrics; expense and revenue management; strategic execution of local and corporate initiatives; compliance with government regulations; safety and security of the building, its contents and people. Responsible for building and developing the operations management team along with ensuring a culture of engagement, problem solving and continuous improvement. The expressed purpose of this role is to prepare the incumbent for future Vice President of Operations opportunities. ESSENTIAL FUNCTIONS/ RESPONSIBILITIES: The Director of Operations is responsible for assisting the Vice President of Operations in shaping company strategy, culture and direction. Sets strategic direction in alignment with Corporate strategy for all aspects of operations. Responsible for the wholesome, accurate, efficient, fiscally responsible daily work and safety of Inbound and Outbound Warehouse, Transportation (Delivery), Fleet Services, Facilities, Beverage Services departments and associates. Supports the VPO in the development of the annual Profit Plan with direct input from management team. Oversees budget management including labor, benefits, supplies, company assets, capital investments, depreciation, maintenance and repair, and third party contracts. Evaluates fiscal metrics and adjusts activities to meet or exceed performance expectations. Coordinates with other departments as necessary to ensure upgrades and repairs are completed efficiently and effectively. Performs management functions of staff selection, compensation, development, discipline, performance reviews and/or terminations. Strategically adjusts departments' activities, policies and practices to meet or exceed key performance metrics and customer satisfaction goals. Actively supports other departments in the achievement of their goals. Coordinates with the Corporate facilities team to analyzes growth of the site against facility size to maintain proper storage, receiving, and shipping capabilities for present and future business. Champion efficiency ideas, cost reduction measures and assists with the implementation of changes as they pertain to areas of responsibility and total company. Identifies problems and proposes solutions to other members of senior management. Monitors audits ensuring all required inspections and documentation are completed accurately (including, but not limited to, food safety documentation, DOT records, EPSM, PSM, etc.) and retained to ensure a minimum potential for loss. Enforces policies and procedures to drive compliance with all Insurance Pooling requirements; with local, state, federal and provincial regulatory agencies (i.e. OSHA, DOT, FDA, USDA, DOL, CVOR (Canada), etc.); with licensing and log book requirements and with food safety policies, protocols and requirements. Monitors the condition and maintenance of the warehouse, fleet services, equipment, software, ammonia refrigeration system, HVAC systems, fire protection, and office by ensuring that all are kept consistent with the safety, security, sanitation and appearance standards set by Sysco in an effort to reduce or eliminate operations related injuries or accidents, damage/loss of product or equipment, and unnecessary costs. Ensures contingency systems/practices/protocols are in place to eliminate business disruption. Oversees emergency response or crisis management activities. Develops and maintains liaisons with local emergency management and other entities in order to facilitate plan development and response effort coordination. Assists Safety Manager with training initiatives. Drives compliance in utilization of systems in line with standard operating procedures. Collaborates with Merchandising, Sales Management and Marketing Associates to resolve any customer or delivery opportunities or issues. Visits customer locations and meets with customers to address issues and assess delivery difficulty. Provides assistance in the solicitation of new or prospective business by participating in company meetings and presentations when necessary, and in other market area activities to develop and foster the company's recognition within the business community. Where applicable, oversees or participates in the interpretation, adherence and negotiation of the collective bargaining agreement. As necessary, participate in grievance or arbitration proceedings. Maintains associate relations through regular department meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and implements or responds to ideas to improve associate engagement and enablement. Interprets, trains and consistently enforces Company policies and procedures. REQUIRED MINIMUM EDUCATION/EXPERIENCE: Bachelor's degree in Business Administration, Supply Chain Management, Operations Management or a closely related field or equivalent combination of education and related experience. 8 years professional experience with demonstrated progressive levels of management experience (with at least 4 - 5 years in operational management experience) Experience in warehouse and transportation preferred. Must be willing to relocate to advance into a Vice President of Operations position ABILITIES AND SKILLS: Ability to read, comprehend, write and speak English. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Demonstrated knowledge of Spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs. Must have excellent computer skills. Working knowledge of Federal Motor Carrier Safety Regulations. Working knowledge of environmental regulations/legislation and governing bodies. Ability to successfully engage and lead individual and team discussions and meetings. Ability to apply all relevant policies in a consistent, timely and objective manner. Capable of working with peers and associates from other departments, sites, Corporate and the business community in a proactive and constructive manner. Ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations. Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues. Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner. Reports to work promptly and regularly; works well with others; demonstrates the ability to consistently meet deadlines. To be successful in this position, the individual performing the duties must successfully demonstrate all Director level Leadership Framework competencies. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job. While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; moving mechanical parts and may be required to work in confined spaces. The associate works non-traditional business hours including evenings, nights, weekends, holidays and on-call. The associate may occasionally be required to travel to other Operating Companies or the Corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate is occasionally exposed to high, precarious places . click apply for full job details
USAA
Model Validator Senior
USAA Charlotte, North Carolina
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Disneyland Resort
Principal Systems Engineer-Design Assurance, Mechanical Systems
Disneyland Resort Anaheim, California
About the Role & Team We create happiness." That's our motto at Walt Disney Parks and Resorts, and it permeates within everything we do. At Disney, you'll help make that magic by enabling our company to push the limits and build the never-before-seen! Are you ready to join this team and make an impact? The successful candidate will perform as Principal Systems Engineer - Design Assurance within Disneyland Resort's Global Engineering and Technology (GE&T) division. This person will be responsible for providing oversight and guidance to the engineering teams, including leadership, which includes approximately 150 total team members. The Design Assurance charter is to ensure that the safety of Guests and Cast is the number one focus of our engineering work by overseeing and driving a culture of technical excellence and global consistency. These objectives are accomplished by providing training, mentorship, supporting project reviews, fostering the development and integration of engineering standards and rigor, as well as supporting and applying best practices. While direct administrative responsibilities are limited, effective collaboration with the engineering leadership team and global Design Assurance remains critical for achieving both technical excellence and favorable business outcomes. The Principal Systems Engineer - Design Assurance role is a Full-Time in-person role based in Anaheim, CA, reporting to the Director of Global Engineering & Technology at the Disneyland Resort. What You Will Do Work with the Mechanical Systems leadership team and individual team members as well as other Design Assurance Cast, both domestically and internationally to: Advocate for the application of great engineering practices in the areas of safety and risk reduction, requirements development, hazard & safety analysis, engineering assumptions, design & engineering analysis, installation & implementation, testing and verification, maintainability, reliability, etc. Participate throughout the entire engineering review process, from feasibility studies and concept reviews to final development and implementation strategy discussions, while partnering with the leadership teams to provide technical oversight. Utilize extensive expertise to mentor and coach team members and project teams, enabling them to deliver innovative and effective designs that surpass expectations in safety, quality, compliance, performance, sustainability, and cost. Assess routine & sustaining work content, direction and process through strategic review & analysis to reduce risk and facilitate successful outcomes. Arbitrate and resolve technical issues and differences of professional opinion. Aid in the development, interpretation, and application of Disney and relevant industry standards within team deliverables. Support the safety bulletin process, including completion of related tasks and other special projects as needed by the Director of Engineering. Assist with forensic investigations to inform engineering strategies, ensure global consistency, and enhance communication. Serve as a technical liaison, providing insights and guidance to senior management. Remain informed of advancements and trends within the industry, technological innovations, and notable incidents, and regularly communicate these updates to Cast and leadership teams. Required Qualifications & Skills This is what you will need to be successful in the role: Minimum of 15+ years of experience in technical roles focused on the design, troubleshooting, and maintenance of complex, safety related mechanical systems. Extensive experience in Themed Entertainment, specifically in the design and sustainment of Ride Systems. Advanced engineering knowledge (e.g. statics, dynamics, kinematics, stress/strain/fatigue). Advanced engineering expertise (e.g., machine design, weldments, power train, materials). Proficiency with engineering tools (e.g., Solid Modeling, FEA, Engineering calculation software, Engineering programming and modeling software - e.g. MatLab). Comprehensive knowledge of themed entertainment standards (e.g. ASTM F24, Cal OSHA 6.2 ) and their effective application. Comprehensive knowledge of industrial standards (e.g. ASME, SAE-AMS, AWS, ANSI ). Strong written and verbal communication skills. Skilled at identifying priority system-level risks and resolving team technical conflicts. Ability to read and understand integrated drawing packages including detailed and tolerance part through assembly drawings, system level documents including theory of operations, maintenance and installation manuals. Preferred Qualifications It would be helpful if you also had: Hands-on experience with gear train, conveyor, and transportation systems. Hands-on experience with pneumatic and hydraulic systems. Hands-on experience with water systems including open channel flow. Hands-on experience with equipment fabrication, assembly, installation and testing. Experience with prototype, development, and/or innovative product design. Education Bachelor's degree in mechanical engineering. Professional Engineering License in Mechanical Engineering. Preferred: Master's degree in mechanical engineering or related area. Additional Information Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at . The hiring range for this position in Anaheim, CA is $170,900.00 to $208,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
12/07/2025
Full time
About the Role & Team We create happiness." That's our motto at Walt Disney Parks and Resorts, and it permeates within everything we do. At Disney, you'll help make that magic by enabling our company to push the limits and build the never-before-seen! Are you ready to join this team and make an impact? The successful candidate will perform as Principal Systems Engineer - Design Assurance within Disneyland Resort's Global Engineering and Technology (GE&T) division. This person will be responsible for providing oversight and guidance to the engineering teams, including leadership, which includes approximately 150 total team members. The Design Assurance charter is to ensure that the safety of Guests and Cast is the number one focus of our engineering work by overseeing and driving a culture of technical excellence and global consistency. These objectives are accomplished by providing training, mentorship, supporting project reviews, fostering the development and integration of engineering standards and rigor, as well as supporting and applying best practices. While direct administrative responsibilities are limited, effective collaboration with the engineering leadership team and global Design Assurance remains critical for achieving both technical excellence and favorable business outcomes. The Principal Systems Engineer - Design Assurance role is a Full-Time in-person role based in Anaheim, CA, reporting to the Director of Global Engineering & Technology at the Disneyland Resort. What You Will Do Work with the Mechanical Systems leadership team and individual team members as well as other Design Assurance Cast, both domestically and internationally to: Advocate for the application of great engineering practices in the areas of safety and risk reduction, requirements development, hazard & safety analysis, engineering assumptions, design & engineering analysis, installation & implementation, testing and verification, maintainability, reliability, etc. Participate throughout the entire engineering review process, from feasibility studies and concept reviews to final development and implementation strategy discussions, while partnering with the leadership teams to provide technical oversight. Utilize extensive expertise to mentor and coach team members and project teams, enabling them to deliver innovative and effective designs that surpass expectations in safety, quality, compliance, performance, sustainability, and cost. Assess routine & sustaining work content, direction and process through strategic review & analysis to reduce risk and facilitate successful outcomes. Arbitrate and resolve technical issues and differences of professional opinion. Aid in the development, interpretation, and application of Disney and relevant industry standards within team deliverables. Support the safety bulletin process, including completion of related tasks and other special projects as needed by the Director of Engineering. Assist with forensic investigations to inform engineering strategies, ensure global consistency, and enhance communication. Serve as a technical liaison, providing insights and guidance to senior management. Remain informed of advancements and trends within the industry, technological innovations, and notable incidents, and regularly communicate these updates to Cast and leadership teams. Required Qualifications & Skills This is what you will need to be successful in the role: Minimum of 15+ years of experience in technical roles focused on the design, troubleshooting, and maintenance of complex, safety related mechanical systems. Extensive experience in Themed Entertainment, specifically in the design and sustainment of Ride Systems. Advanced engineering knowledge (e.g. statics, dynamics, kinematics, stress/strain/fatigue). Advanced engineering expertise (e.g., machine design, weldments, power train, materials). Proficiency with engineering tools (e.g., Solid Modeling, FEA, Engineering calculation software, Engineering programming and modeling software - e.g. MatLab). Comprehensive knowledge of themed entertainment standards (e.g. ASTM F24, Cal OSHA 6.2 ) and their effective application. Comprehensive knowledge of industrial standards (e.g. ASME, SAE-AMS, AWS, ANSI ). Strong written and verbal communication skills. Skilled at identifying priority system-level risks and resolving team technical conflicts. Ability to read and understand integrated drawing packages including detailed and tolerance part through assembly drawings, system level documents including theory of operations, maintenance and installation manuals. Preferred Qualifications It would be helpful if you also had: Hands-on experience with gear train, conveyor, and transportation systems. Hands-on experience with pneumatic and hydraulic systems. Hands-on experience with water systems including open channel flow. Hands-on experience with equipment fabrication, assembly, installation and testing. Experience with prototype, development, and/or innovative product design. Education Bachelor's degree in mechanical engineering. Professional Engineering License in Mechanical Engineering. Preferred: Master's degree in mechanical engineering or related area. Additional Information Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at . The hiring range for this position in Anaheim, CA is $170,900.00 to $208,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Client Services Director
Quad Edison, New Jersey
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. GENERAL PURPOSE OF JOB The Director Client Services is responsible for directing the Client Services team to ensure work meets client expectations, grow business across the platform within existing key accounts and serve as key client contact for all projects and initiatives that are awarded. The Director Client Services will be responsible for providing on-site leadership and tactical support to ensure projects are managed with accuracy and follow through. KEY RESPONSIBILITIES • This role needs to lead and manage sales and profitability among assigned accounts through five basic requirements: o Retain account o Grow account through increased services and revenue o Improve profitability and EBITDA o Increase Client's sales, Customer Count and Brand Image o Increase Quad's equity and worth as a partner supplier/company • Cross-Channel Strategy and Execution: o Participate in the development of integrated marketing strategies and recommendations that seamlessly combine creative, online and offline channels (e.g., social media, email, events, print, TV). o Ensure consistent messaging and branding across all touchpoints. o Collaborate with creative teams to create cohesive campaigns that resonate with the target audience. o Leverage data analytics to track campaign performance and identify areas for improvement. Work with internal / external teams to ensure tactics and/or messaging is adjusted, as appropriate. o Work closely with internal teams (creative, media, PR) to align campaign objectives and messaging. • Assist with strategic account planning for identified accounts that includes participating in the development of strategic account plans (ongoing), leading QBRs, identifying achieving retention and growth targets, optimizing profitability, creating / managing account budgets and sales forecasting process. • Effectively manage and prioritize the needs of multiple brand stakeholders to ensure alignment and satisfaction across diverse client groups. • Direct and guide Client Services Managers and teams. • Build and maintain client relationships with low-level, mid-level and even senior-level management. • Develop long-term client partnerships that results in a mutually beneficial, growth-oriented business and working relationship. • Influence to provide opportunities to educate the client on Quad's services - directly or through the Client Services team. Lead the development of integrated solutions that leverage Quad offerings and are mutually beneficial for the client and Quad. • Assist in the development and execution of the client/agency contract and scope of work. • Ensure client is satisfied with performance of our Quad and level of service. • Act proactively to manage the business effectively. • Manage account staffing, budgets, time reports, and other operational procedures with an eye on overall account profitability. Additionally, ensure all account records and activity are completed within guidelines, policy and procedures. • Keep management informed regularly of events/issues that could impact client relationship. • Manage and assist on-site personnel. This includes interviewing, hiring and training employees; planning, assigning and directing work; evaluating work quality, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. • Think strategically and tactically to meet client needs, to improve current services or to deliver new services. • Ensure Client Services teams provide thorough client input to the respective internal teams. • Ensure staff adheres to established processes and procedures to insure timely and accurate delivery of Client's services. • Develop marketing objectives, strategies and execution for current services, or prospective services that may be offered to the Client in the future, consistent with Quad's approved processes. • Oversee the development of estimates for new projects within establishing pricing guidelines. Education: Bachelor's degree in advertising, communication, marketing or related field required or the equivalent. (MBA a plus) Experience: Minimum 8 years of experience in account management; 3-5 years of Media or Retail experience, at least 4 years of management experience required. Knowledge, Skills & Abilities: • Successful track record of building internal / external relationships, and leading teams to meet and exceed goals and objectives. • Ability to inform, educate and influence managers and employees to support goals and objectives. • Ability to think strategically and act tactically in order to align Quad's services with customer needs. • Deep understanding of marketing strategy, creative, photography/videography, print production, media and digital. • Experience developing and managing to budgets. • Solid business acumen and knowledge to assess new business opportunities and when to change current account strategies. • Strong negotiation skills for setting deadlines and deliverables. • Knowledge of customer services, sales, retail structure, operations, account service/sales management best practices and proven ability to communicate and implement. • Ability to manage and develop staff in a highly interactive team environment. • Strong written and verbal communication and interpersonal skills. • Experience with MS Word, MS Excel, MS PowerPoint and Outlook. • Travel as required, temporary assignments (out-of-town). Employees can be expected to be paid an annualized salary range of $115,000- $130,000 based on variations in knowledge, skills, experience and market conditions. We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
12/07/2025
Full time
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. GENERAL PURPOSE OF JOB The Director Client Services is responsible for directing the Client Services team to ensure work meets client expectations, grow business across the platform within existing key accounts and serve as key client contact for all projects and initiatives that are awarded. The Director Client Services will be responsible for providing on-site leadership and tactical support to ensure projects are managed with accuracy and follow through. KEY RESPONSIBILITIES • This role needs to lead and manage sales and profitability among assigned accounts through five basic requirements: o Retain account o Grow account through increased services and revenue o Improve profitability and EBITDA o Increase Client's sales, Customer Count and Brand Image o Increase Quad's equity and worth as a partner supplier/company • Cross-Channel Strategy and Execution: o Participate in the development of integrated marketing strategies and recommendations that seamlessly combine creative, online and offline channels (e.g., social media, email, events, print, TV). o Ensure consistent messaging and branding across all touchpoints. o Collaborate with creative teams to create cohesive campaigns that resonate with the target audience. o Leverage data analytics to track campaign performance and identify areas for improvement. Work with internal / external teams to ensure tactics and/or messaging is adjusted, as appropriate. o Work closely with internal teams (creative, media, PR) to align campaign objectives and messaging. • Assist with strategic account planning for identified accounts that includes participating in the development of strategic account plans (ongoing), leading QBRs, identifying achieving retention and growth targets, optimizing profitability, creating / managing account budgets and sales forecasting process. • Effectively manage and prioritize the needs of multiple brand stakeholders to ensure alignment and satisfaction across diverse client groups. • Direct and guide Client Services Managers and teams. • Build and maintain client relationships with low-level, mid-level and even senior-level management. • Develop long-term client partnerships that results in a mutually beneficial, growth-oriented business and working relationship. • Influence to provide opportunities to educate the client on Quad's services - directly or through the Client Services team. Lead the development of integrated solutions that leverage Quad offerings and are mutually beneficial for the client and Quad. • Assist in the development and execution of the client/agency contract and scope of work. • Ensure client is satisfied with performance of our Quad and level of service. • Act proactively to manage the business effectively. • Manage account staffing, budgets, time reports, and other operational procedures with an eye on overall account profitability. Additionally, ensure all account records and activity are completed within guidelines, policy and procedures. • Keep management informed regularly of events/issues that could impact client relationship. • Manage and assist on-site personnel. This includes interviewing, hiring and training employees; planning, assigning and directing work; evaluating work quality, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. • Think strategically and tactically to meet client needs, to improve current services or to deliver new services. • Ensure Client Services teams provide thorough client input to the respective internal teams. • Ensure staff adheres to established processes and procedures to insure timely and accurate delivery of Client's services. • Develop marketing objectives, strategies and execution for current services, or prospective services that may be offered to the Client in the future, consistent with Quad's approved processes. • Oversee the development of estimates for new projects within establishing pricing guidelines. Education: Bachelor's degree in advertising, communication, marketing or related field required or the equivalent. (MBA a plus) Experience: Minimum 8 years of experience in account management; 3-5 years of Media or Retail experience, at least 4 years of management experience required. Knowledge, Skills & Abilities: • Successful track record of building internal / external relationships, and leading teams to meet and exceed goals and objectives. • Ability to inform, educate and influence managers and employees to support goals and objectives. • Ability to think strategically and act tactically in order to align Quad's services with customer needs. • Deep understanding of marketing strategy, creative, photography/videography, print production, media and digital. • Experience developing and managing to budgets. • Solid business acumen and knowledge to assess new business opportunities and when to change current account strategies. • Strong negotiation skills for setting deadlines and deliverables. • Knowledge of customer services, sales, retail structure, operations, account service/sales management best practices and proven ability to communicate and implement. • Ability to manage and develop staff in a highly interactive team environment. • Strong written and verbal communication and interpersonal skills. • Experience with MS Word, MS Excel, MS PowerPoint and Outlook. • Travel as required, temporary assignments (out-of-town). Employees can be expected to be paid an annualized salary range of $115,000- $130,000 based on variations in knowledge, skills, experience and market conditions. We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Infrastructure Intern
Quad Sussex, Wisconsin
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. The Global Infrastructure Services teams are responsible for the full life-cycle of our infrastructure systems, core software platforms and systems automation. The Intern will be a part of technical teams which include Network/Telecom, Security, and Compute platforms as they plan, install, support, and optimize our environments and technologies. These environments and technologies include, but are not limited to, Windows and Linux server platforms, virtual compute, network infrastructure, unified communication systems, firewalls, proxies, VPN platforms, and SIEM products. Interns will rotate through several teams to get exposure on multiple technologies. Interns apply knowledge gained in the classroom to develop relevant professional experience while developing meaningful relationships. We look for highly motivated individuals who are proactive, eager to learn and ready to contribute. IT has a track record of success with interns working across various teams, ensuring they can directly contribute to the success of the department. Responsibilities: Responsible for assisting with day to day operations and support of IT infrastructure and operations teams. Work under the direction of an experienced team members, gaining increasing responsibilities as you demonstrate your abilities. Receive mentorship from an experienced team member and partner with a manager on professional development. Qualifications: Pursuing a degree in MIS, Computer Science, Computer Engineering, Cybersecurity or related degree. General knowledge and/or interest in the following infrastructure systems: Microsoft Windows OS and Server, Linux Systems, OS deployment, Virtualization, Active Directory/Group Policy, IT Security, LAN/WAN. Experience troubleshooting PC hardware and software problems. Familiarity with scripting or programming languages (Powershell, VB script, Python). Possesses a natural curiosity in understanding the application of technology to solve business problems. We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
12/07/2025
Full time
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. The Global Infrastructure Services teams are responsible for the full life-cycle of our infrastructure systems, core software platforms and systems automation. The Intern will be a part of technical teams which include Network/Telecom, Security, and Compute platforms as they plan, install, support, and optimize our environments and technologies. These environments and technologies include, but are not limited to, Windows and Linux server platforms, virtual compute, network infrastructure, unified communication systems, firewalls, proxies, VPN platforms, and SIEM products. Interns will rotate through several teams to get exposure on multiple technologies. Interns apply knowledge gained in the classroom to develop relevant professional experience while developing meaningful relationships. We look for highly motivated individuals who are proactive, eager to learn and ready to contribute. IT has a track record of success with interns working across various teams, ensuring they can directly contribute to the success of the department. Responsibilities: Responsible for assisting with day to day operations and support of IT infrastructure and operations teams. Work under the direction of an experienced team members, gaining increasing responsibilities as you demonstrate your abilities. Receive mentorship from an experienced team member and partner with a manager on professional development. Qualifications: Pursuing a degree in MIS, Computer Science, Computer Engineering, Cybersecurity or related degree. General knowledge and/or interest in the following infrastructure systems: Microsoft Windows OS and Server, Linux Systems, OS deployment, Virtualization, Active Directory/Group Policy, IT Security, LAN/WAN. Experience troubleshooting PC hardware and software problems. Familiarity with scripting or programming languages (Powershell, VB script, Python). Possesses a natural curiosity in understanding the application of technology to solve business problems. We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
USAA
Model Validator Senior
USAA Tampa, Florida
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Implement independent model validation control activities for high risk in-house and vendor models. Leverage expert technical approaches to develop and implement validation testing plans. Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Associate Art Director - Franchise Creative
Disney Experiences Glendale, California
About the Role & Team Disney Digital Entertainment is looking for a talented Associate Art Director to join us on an ambitious and exciting new project. We are building an experienced leadership team that will set the direction for a groundbreaking game experience that will herald the next generation of Disney to the world. Working with top-class industry talent, this role is perfect for the seasoned visionary leader looking to create something epic - guiding and collaborating with a robust group of creative and production leaders focused around a wonderfully rich and cohesive product that is truly "Disney". The Associate Art Director inspires and informs our development teams to deliver the most authentic world-class Star Wars experiences. They will help shape the overall visual direction, safeguard IP integrity, and foster creative collaboration across internal and external teams. This is a full-time role You will report to the Director, Art- Franchise Creative You must also submit a digital portfolio. Please share or disable any passwords for efficient review of portfolios. What You Will Do Review all art and visual design submissions, including characters, world designs, and animations, ensuring all assets meet our brand and quality standards. Generate clear and concise impactful feedback and guidance in the form of reference guides, written notes, draw-overs, and/or paint-overs with the goal of aiding developers in obtaining a better understanding of our IP while working towards approval status. Maintain a deep understanding of Star Wars lore and stay informed about relevant additions and changes to the universe. Collaborate with the Director of Art, Franchise Creative team, and Lucasfilm Franchise & Story teams to establish alignment on overall vision and processes. Provide guidance and reference materials to educate development teams, ensuring all work remains consistent with and authentic to the Star Wars brand. Collaborate with development teams to define and uphold the visual style, ensuring alignment with each experience's goals and production schedule. Ensure alignment between development requirements and stakeholder expectations while delivering on product objectives and strategic business priorities. Required Qualifications & Skills Minimum of 7 years of gaming, film & or TV experience and has held a position of Lead Artist, Art Director for at least 2 years. Expert in Photoshop and Maya (or equivalent 3D software). Broad and deep understanding of the Star Wars brand, including lore, design, and aesthetics, is a must. Minimum of 5 years of experience working on a Star Wars IP in games, TV, or film Extensive game development experience building and supporting top grossing, critically acclaimed, AAA games on console and mobile. Excellent verbal and written communication skills with the ability to provide clear and concise feedback and present ideas with clarity and conviction. Highly organized with the ability to manage multiple complex challenges while consistently meeting commitments and deadlines. Self-starter, reliable, and passionate about their work and committed to their discipline and its challenges. Exceptional attention to detail with a clear understanding of the big picture, always focusing on quality, authenticity, and the intended audience. Ability to build and achieve consensus among multiple stakeholders, balancing the needs of production, and brand stakeholders; always working towards solutions. Excellent leadership, interpersonal, and motivational skills with the ability to maximize individual and department performance. Exceptional presentation skills with the ability to present to a diverse set of individuals from different professional backgrounds. Ability to travel to meet with partners around the globe, maintain valid US Passport. Education B.A. in Art and/or Design or equivalent work experience. Additional Information Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at . The hiring range for this position in Glendale, CA is $115,500 to $154,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
12/07/2025
Full time
About the Role & Team Disney Digital Entertainment is looking for a talented Associate Art Director to join us on an ambitious and exciting new project. We are building an experienced leadership team that will set the direction for a groundbreaking game experience that will herald the next generation of Disney to the world. Working with top-class industry talent, this role is perfect for the seasoned visionary leader looking to create something epic - guiding and collaborating with a robust group of creative and production leaders focused around a wonderfully rich and cohesive product that is truly "Disney". The Associate Art Director inspires and informs our development teams to deliver the most authentic world-class Star Wars experiences. They will help shape the overall visual direction, safeguard IP integrity, and foster creative collaboration across internal and external teams. This is a full-time role You will report to the Director, Art- Franchise Creative You must also submit a digital portfolio. Please share or disable any passwords for efficient review of portfolios. What You Will Do Review all art and visual design submissions, including characters, world designs, and animations, ensuring all assets meet our brand and quality standards. Generate clear and concise impactful feedback and guidance in the form of reference guides, written notes, draw-overs, and/or paint-overs with the goal of aiding developers in obtaining a better understanding of our IP while working towards approval status. Maintain a deep understanding of Star Wars lore and stay informed about relevant additions and changes to the universe. Collaborate with the Director of Art, Franchise Creative team, and Lucasfilm Franchise & Story teams to establish alignment on overall vision and processes. Provide guidance and reference materials to educate development teams, ensuring all work remains consistent with and authentic to the Star Wars brand. Collaborate with development teams to define and uphold the visual style, ensuring alignment with each experience's goals and production schedule. Ensure alignment between development requirements and stakeholder expectations while delivering on product objectives and strategic business priorities. Required Qualifications & Skills Minimum of 7 years of gaming, film & or TV experience and has held a position of Lead Artist, Art Director for at least 2 years. Expert in Photoshop and Maya (or equivalent 3D software). Broad and deep understanding of the Star Wars brand, including lore, design, and aesthetics, is a must. Minimum of 5 years of experience working on a Star Wars IP in games, TV, or film Extensive game development experience building and supporting top grossing, critically acclaimed, AAA games on console and mobile. Excellent verbal and written communication skills with the ability to provide clear and concise feedback and present ideas with clarity and conviction. Highly organized with the ability to manage multiple complex challenges while consistently meeting commitments and deadlines. Self-starter, reliable, and passionate about their work and committed to their discipline and its challenges. Exceptional attention to detail with a clear understanding of the big picture, always focusing on quality, authenticity, and the intended audience. Ability to build and achieve consensus among multiple stakeholders, balancing the needs of production, and brand stakeholders; always working towards solutions. Excellent leadership, interpersonal, and motivational skills with the ability to maximize individual and department performance. Exceptional presentation skills with the ability to present to a diverse set of individuals from different professional backgrounds. Ability to travel to meet with partners around the globe, maintain valid US Passport. Education B.A. in Art and/or Design or equivalent work experience. Additional Information Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at . The hiring range for this position in Glendale, CA is $115,500 to $154,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Tufts Medicine Care at Home
Clinical Director- Hospice
Tufts Medicine Care at Home Derry, New Hampshire
About Tufts Medicine Care at Home Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire. Job Overview Under the direction of the Vice President/Chief Clinical Officer , this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. Job Description Minimum Qualifications : 1. Bachelors degree in Nursing (BSN). 2. Massachusetts RN Licensure. 3. Three (3) years of experience in community hospice clinical operations and management . 4. Experience in progressive healthcare management . Preferred Qualifications : 1. Master of Science in Business Administration (MBA) or related field. Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Works with Medical Director to deliver optimal hospice care. 2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner . 8. Utilizes team building skills to promote optimal team performance and support. 9. Prepares and delivers balanced and professional performance evaluations in a timely manner . 10. Ensures retention of qualified staff . When staff exit, utilize exit interviews to prompt changes. 11. Works with VP to administer indigent and grant monies when available . 12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 13. Assists with DPH and Joint Commission site visits. 14. Participates in development and revising of policies and procedures when needed. 15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate . 20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures. 23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24. Establish es visit and patient/staff standards against which to measure performance and staffing need. 25. Utilizes problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness . 26. Communicates expectations to employees in a clear manner including updates and changes. Physical Requirements: 1. S tanding and walking for extensive periods of time. 2. Occasionally requires lifting and carrying items weighing up to 10 pounds. 2. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections . 6. Contact with patients under wide variety of circumstances . 7. Subject to varying and unpredictable situations . 8. Ability to h andle emergency and crisis situations . 9. Subjected to irregular hours . 10. May have contact with hazardous materials . Skills & Abilities: 1. Strong leadership and emotional intelligence skills . 2. Tact, diplomacy , and sensitivity in dealing with customer and staff relations . 3. Maintains current knowledge of, and ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organizations policies and procedures. 4. Abi lity to communicate effectively, both verbally and in writing. 5. Good analytical and budget management skills. 6. Able to provide own transportation for job related meetings and appointments outside the office. 7. Understands operations of organization. 8. Promotes effective change . 9. Exercises independent judgment . 10. Ability to delegate . 11. Understands organizational human behavior . 12. Utilizes critical thinking skills . Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patients plan of care as directed . Provides professional nursing care to patients. Requires a nursing license . A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs . The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education . A role that manages experienced professionals who exercise latitude and independence in assignments . Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Required Preferred Job Industries Other
12/07/2025
Full time
About Tufts Medicine Care at Home Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire. Job Overview Under the direction of the Vice President/Chief Clinical Officer , this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. Job Description Minimum Qualifications : 1. Bachelors degree in Nursing (BSN). 2. Massachusetts RN Licensure. 3. Three (3) years of experience in community hospice clinical operations and management . 4. Experience in progressive healthcare management . Preferred Qualifications : 1. Master of Science in Business Administration (MBA) or related field. Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Works with Medical Director to deliver optimal hospice care. 2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner . 8. Utilizes team building skills to promote optimal team performance and support. 9. Prepares and delivers balanced and professional performance evaluations in a timely manner . 10. Ensures retention of qualified staff . When staff exit, utilize exit interviews to prompt changes. 11. Works with VP to administer indigent and grant monies when available . 12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 13. Assists with DPH and Joint Commission site visits. 14. Participates in development and revising of policies and procedures when needed. 15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate . 20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures. 23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24. Establish es visit and patient/staff standards against which to measure performance and staffing need. 25. Utilizes problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness . 26. Communicates expectations to employees in a clear manner including updates and changes. Physical Requirements: 1. S tanding and walking for extensive periods of time. 2. Occasionally requires lifting and carrying items weighing up to 10 pounds. 2. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections . 6. Contact with patients under wide variety of circumstances . 7. Subject to varying and unpredictable situations . 8. Ability to h andle emergency and crisis situations . 9. Subjected to irregular hours . 10. May have contact with hazardous materials . Skills & Abilities: 1. Strong leadership and emotional intelligence skills . 2. Tact, diplomacy , and sensitivity in dealing with customer and staff relations . 3. Maintains current knowledge of, and ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organizations policies and procedures. 4. Abi lity to communicate effectively, both verbally and in writing. 5. Good analytical and budget management skills. 6. Able to provide own transportation for job related meetings and appointments outside the office. 7. Understands operations of organization. 8. Promotes effective change . 9. Exercises independent judgment . 10. Ability to delegate . 11. Understands organizational human behavior . 12. Utilizes critical thinking skills . Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patients plan of care as directed . Provides professional nursing care to patients. Requires a nursing license . A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs . The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education . A role that manages experienced professionals who exercise latitude and independence in assignments . Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Required Preferred Job Industries Other
Division Laboratory Director
MountainStar Healthcare Salt Lake City, Utah
Description This position is incentive eligible. Introduction Do you have the career opportunities as a Division Laboratory Director you want with your current employer? We have an exciting opportunity for you to join MountainStar Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits MountainStar Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Division Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications GENERAL SUMMARY OF DUTIES: The primary responsibilities of the Division Director of Laboratory Services: Coordinates with Service Line leadership to provide assessment and consulting services to Division and Facility leadership for HCA facilities. Provides consultative services to other HBP service lines, as needed Directs activities in one or more HCA Hospitals on matters related to the provision of quality, efficient and cost effective services With an emphasis on collaboration, implements strategies and tactics to promote the development of team members Executes operational assessments as directed Manages multiple engagements concurrently, including: management of division laboratory activities, on site interviews, current state process improvement, utilization analysis, operating model implementations, current state/future gap analysis, financial analysis and budgeting, and billing analyses. Knowledgeable and capable of working with key stakeholder groups to coordinate activities including other Service Line resources, Division leadership, medical director (pathology), Performance Improvement, laboratory leaders, Supply Chain, etc. Develops and maintains strong working relationships with other operating groups within HCA such as IT&S, Supply Chain, etc. Communicate regularly as required, (weekly, biweekly or monthly) for operating reports MORs with the Service Line leadership, Division Presidents, Division CFOs and the Divisions' hospitals' CEOs. Ensure all internal approvals prior to executing recommendations. DUTIES INCLUDE BUT NOT LIMITED TO: Supports the Laboratory Service Line to execute on laboratory service opportunities in assigned division including: Implementation of laboratory test (ordering), facility test menu, and equipment platform formularies, as well as other Service Line objectives Coordination/centralization of laboratory services within geographic region, Optimization of market based contracting and adherence to HPG/HCA contracts, Reference testing vendor selection and utilization, Assessment of client and commercial outreach business profitability Billing compliance and charge capture Assists in implementing best practices regarding laboratory quality and operations Ensures facility laboratory readiness for ongoing successful regulatory accreditation. Works collaboratively with all levels of HCA, Service Lines, Divisions, and Hospital leadership to assess and identify options. Thrives in a matrixed environment Utilizes sophisticated processes and systems to gather and analyze critical information required to conduct a thorough assessment and develop comprehensive recommendations. Reviews all recommendations with Service Line leadership to ensure alignment with Service Line strategy and presents sophisticated presentations to relevant stakeholder groups. Understands the critical nature of laboratory services that are vital to the operations of HCA Hospitals and that failure to perform the duties of this position and result in the disruption and delay of vital patient care services. Leads the development and training of a team of high functioning laboratory directors who can assist in the execution of the duties delineated herein Continually monitors and stays abreast of legislative and regulatory changes affecting laboratory services. Takes initiative to develop steps and processes in an effort to proactively identify areas of opportunity. Interacts with Physician leadership to ensure practice business needs are met and performance is sustainable. Communicates the Laboratory Services suite of services effectively throughout all levels of the organization and represents the Service Line in professional manner. Executes the strategic direction of the Service Line, Division, and Hospitals' CEOs. Interacts on a regular basis with Division and facility leadership to ensure their services and clinical operations needs are met: o Works with Service Line and Division Leadership assess ability of operating models or partnerships to meet HCA enterprise financial and operational goals. Manages financial performance to budget and prior period trends and understands causes of variances. Resolving any clinical quality/operational/financial issues in a timely manner. Keeps lines of communication open between Division Leadership and the Service Line Recommends corrective action as required to eliminate negative variances. Meets regularly with direct reports to ensure their effective involvement in Service Line, division and facility strategic initiatives. What qualifications you will need: Bachelor's Degree in Medical Technology or Laboratory Science is required. Master's or above Degree in Business, Healthcare Administration, other applicable field is preferred. Professional organization association required. Clinical laboratory experience required. Minimum of 5- years' experience in laboratory, at a director level and/or laboratory consulting. Effective working knowledge of healthcare systems management, hospital/laboratory management, healthcare financial management, and third-party reimbursement issues, and clinical operations. This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). Integrated Regional Labs is a full service providerfor clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients withtimely diagnostic information for patient care. Our infrastructure includes a fullyautomated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo,Florida, and a network of hospital based rapid-response laboratories present in fourHCA Healthcare divisions within the state of Florida. Our core laboratories support more than250 acute and rehab hospitals, physician practices, surgery centers and commercialaccounts. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Division Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender . click apply for full job details
12/07/2025
Full time
Description This position is incentive eligible. Introduction Do you have the career opportunities as a Division Laboratory Director you want with your current employer? We have an exciting opportunity for you to join MountainStar Healthcare which is part of the nation's leading provider of healthcare services, HCA Healthcare. Benefits MountainStar Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Our teams are a committed, caring group of colleagues. Do you want to work as a Division Laboratory Director where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise! Job Summary and Qualifications GENERAL SUMMARY OF DUTIES: The primary responsibilities of the Division Director of Laboratory Services: Coordinates with Service Line leadership to provide assessment and consulting services to Division and Facility leadership for HCA facilities. Provides consultative services to other HBP service lines, as needed Directs activities in one or more HCA Hospitals on matters related to the provision of quality, efficient and cost effective services With an emphasis on collaboration, implements strategies and tactics to promote the development of team members Executes operational assessments as directed Manages multiple engagements concurrently, including: management of division laboratory activities, on site interviews, current state process improvement, utilization analysis, operating model implementations, current state/future gap analysis, financial analysis and budgeting, and billing analyses. Knowledgeable and capable of working with key stakeholder groups to coordinate activities including other Service Line resources, Division leadership, medical director (pathology), Performance Improvement, laboratory leaders, Supply Chain, etc. Develops and maintains strong working relationships with other operating groups within HCA such as IT&S, Supply Chain, etc. Communicate regularly as required, (weekly, biweekly or monthly) for operating reports MORs with the Service Line leadership, Division Presidents, Division CFOs and the Divisions' hospitals' CEOs. Ensure all internal approvals prior to executing recommendations. DUTIES INCLUDE BUT NOT LIMITED TO: Supports the Laboratory Service Line to execute on laboratory service opportunities in assigned division including: Implementation of laboratory test (ordering), facility test menu, and equipment platform formularies, as well as other Service Line objectives Coordination/centralization of laboratory services within geographic region, Optimization of market based contracting and adherence to HPG/HCA contracts, Reference testing vendor selection and utilization, Assessment of client and commercial outreach business profitability Billing compliance and charge capture Assists in implementing best practices regarding laboratory quality and operations Ensures facility laboratory readiness for ongoing successful regulatory accreditation. Works collaboratively with all levels of HCA, Service Lines, Divisions, and Hospital leadership to assess and identify options. Thrives in a matrixed environment Utilizes sophisticated processes and systems to gather and analyze critical information required to conduct a thorough assessment and develop comprehensive recommendations. Reviews all recommendations with Service Line leadership to ensure alignment with Service Line strategy and presents sophisticated presentations to relevant stakeholder groups. Understands the critical nature of laboratory services that are vital to the operations of HCA Hospitals and that failure to perform the duties of this position and result in the disruption and delay of vital patient care services. Leads the development and training of a team of high functioning laboratory directors who can assist in the execution of the duties delineated herein Continually monitors and stays abreast of legislative and regulatory changes affecting laboratory services. Takes initiative to develop steps and processes in an effort to proactively identify areas of opportunity. Interacts with Physician leadership to ensure practice business needs are met and performance is sustainable. Communicates the Laboratory Services suite of services effectively throughout all levels of the organization and represents the Service Line in professional manner. Executes the strategic direction of the Service Line, Division, and Hospitals' CEOs. Interacts on a regular basis with Division and facility leadership to ensure their services and clinical operations needs are met: o Works with Service Line and Division Leadership assess ability of operating models or partnerships to meet HCA enterprise financial and operational goals. Manages financial performance to budget and prior period trends and understands causes of variances. Resolving any clinical quality/operational/financial issues in a timely manner. Keeps lines of communication open between Division Leadership and the Service Line Recommends corrective action as required to eliminate negative variances. Meets regularly with direct reports to ensure their effective involvement in Service Line, division and facility strategic initiatives. What qualifications you will need: Bachelor's Degree in Medical Technology or Laboratory Science is required. Master's or above Degree in Business, Healthcare Administration, other applicable field is preferred. Professional organization association required. Clinical laboratory experience required. Minimum of 5- years' experience in laboratory, at a director level and/or laboratory consulting. Effective working knowledge of healthcare systems management, hospital/laboratory management, healthcare financial management, and third-party reimbursement issues, and clinical operations. This role requires you to be fully vaccinated for COVID-19 based on local, state and /or federal law or regulations (unless a medical or religious exemption is approved). Integrated Regional Labs is a full service providerfor clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients withtimely diagnostic information for patient care. Our infrastructure includes a fullyautomated esoteric core laboratory in Fort Lauderdale, a histology and microbiology operation in Largo,Florida, and a network of hospital based rapid-response laboratories present in fourHCA Healthcare divisions within the state of Florida. Our core laboratories support more than250 acute and rehab hospitals, physician practices, surgery centers and commercialaccounts. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Division Laboratory Director opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender . click apply for full job details
Fresenius Medical Care
Healthcare Operations Facility Administrator
Fresenius Medical Care Vicksburg, Mississippi
PURPOSE AND SCOPE: The Facility Administrator is responsible for the leadership of the clinical facility ensuring all clinical, operational, and business objectives are met. The Facility Administrator is authorized to make daily decisions to ensure patient and staff safety, the execution of some tasks may be delegated to the nursing leader where appropriate. Develops a culture of trust, empowerment, and collaboration among all center staff. The Facility Administrator shall ensure that the Center complies with the requirements of any governmental or regulatory body having jurisdiction in the premises. Assists the Medical Staff to ensure that medical practices and procedures meets applicable standards. Ensures provision of quality patient care and the role is responsible to the ASC Governing Body for clinical reporting and for operational oversight. PRINCIPAL DUTIES AND RESPONSIBILITIES: Environment of Care & Quality Manage site employees, environment, clinical processes and procedures, and workflow to deliver high quality of patient care Ensure compliance of state requirements and licensure updates including understanding of CLIA requirements, pharmacy requirements, and DEA anesthesia regulations Implement and maintain all aspects of Environment of Care requirements for patient safety and NFPA 101: Life Safety Code Plan personnel, equipment, and medications needed for medical emergencies; incorporate into Emergency Preparedness Plan; ensure maintenance of equipment Ensure proper medical records management and HIPAA compliance Oversees the continuous and data driven Quality Assurance and Performance Improvement Program of the center, including collection and analyzing of data per policy Through the use of internal tools (SoCA, FA Checklist, etc.) and feedback delivered in external inspections, develop facility-specific action plans to achieve ASC quality standards. Responsible for managing general liability and risk exposures to patients and employees by conducting risk assessments according standards, regulations and policies, and then developing and implementing an associated center specific management plan. Ensure adverse events are reported, documented and necessary follow up is provided in compliance with policy and state requirements Ensure effective communication with patients, dialysis clinics, hospitals and physician(s), to address any concerns/ issues Facility Operations Participate in Governing Body Meetings; included but not limited to coordination of meetings in compliance with Governing Body Bylaws, documentation preparation and maintaining meeting minutes. Provide support to the Medical Executive Committee as requested by the Medical Director and in accordance with the Medical Staff Bylaws. Maintain compliance with ASC regulations including CMS conditions for coverage, state regulations, and accrediting agency standards where applicable. Participate in review business and finances of the site, including financial reports, market trends, and staffing models to ensure efficiencies, manage inventory and expenses, and optimize workflow Engage w/ sales partner to develop strategies to find new markets and develop new business opportunities Oversee front desk staff to ensure all processes, procedures, and expectations being adhered to, including but not limited to, appropriate scheduling, patient follow-up, and data integrity Ensures all staff meet organization's customer service standards Collaborate with ancillary departments within center to ensure alignment in meeting center-specific and company-wide goals Collaborate with Sales Partner to identify and visit local dialysis clinics as needed to provide information/education on available vascular access services for ESRD patients Create and continually enhance internal physician partnerships to optimize patient care and business outcomes Act as a liaison between the local dialysis clinics, the Access Center, and physician practices to meet patient needs. Facilitate the application process for physician privileges and compliance with Medical Staff By-Laws, including assisting with the credentialing process Coordinate inventory/supply management and vendor services to ensure cost containment, timely distribution and competitive pricing, as well as maintain the security and integrity of facility Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals as set forth in the annual budget Support billing, billing issues and collection activities Ensure facility is adequately staffed to meet patient needs and the safety and quality of the employees and patients. May assist w/ patient care on an as needed basis and in accordance w/ professional licensure (if applicable) People Management & Leadership Lead, coach, and develop employees to optimize performance; partnering with Human Resources on employee matters Create a highly engaged and motivated culture, resulting in increased retention and employee morale Identify and address performance gaps as appropriate in accordance with company policy Drive employee performance review and employee engagement/recognition activities for center Participate in the recruitment, interview, and decision-making process to hire new highly-skilled staff Ensure appropriate training and oversight of all staff, including front desk employees Ensure completion of all employee training, including new hire orientation, compliance training, and mandatory in-service training Ensure all required and appropriate documentation is completed, including current licensure Other duties as assigned PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Daily work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position may require travel between assigned facilities and various locations within the community. Minimal travel to regional, Division and Corporate meetings may be required as well. The position may provide direct patient care that regularly involves heavy lifting and moving of patients of up to 200 lbs and assisting with ambulation. Coworkers may provide assistance. The position may require frequent prolonged periods of standing and the employee must be able to bend over. There is a two-person assist program and "material assist" devices for the heavier items. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. SUPERVISION: Responsible for all staff, which may include direct and indirect patient care staff, if incumbent does not possess a RN license, supervision of nursing staff will be provided by a charge nurse/director of nursing. EDUCATION AND REQUIRED CREDENTIALS: Bachelor's Degree preferred or an equivalent combination of education and experience. Must meet all state specific requirements for background and education level. Successfully complete and maintain BLS Certification ASC certification a plus EXPERIENCE AND SKILLS: 6-8 years' related experience or an equivalent combination of education and experience Minimum (3) years direct experience or related experience.in healthcare supervisory or administrative role Experience in outpatient healthcare operations or an ambulatory surgery center setting preferred Experience obtaining and maintaining Medicare certification through an accrediting organization is desirable Experience reading, analyzing, and acting on financial and business reports Proficiency with the Microsoft office suite (Word, Excel, PowerPoint) - experience with medical database software preferred Demonstrated leadership/Management skills, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making Must be knowledgeable in the operation of all facility equipment and technology, including but not limited to C-arm, patient monitors, defibrillators, medical recording devices and computers, and all emergency equipment. EOE, disability/veterans
12/07/2025
Full time
PURPOSE AND SCOPE: The Facility Administrator is responsible for the leadership of the clinical facility ensuring all clinical, operational, and business objectives are met. The Facility Administrator is authorized to make daily decisions to ensure patient and staff safety, the execution of some tasks may be delegated to the nursing leader where appropriate. Develops a culture of trust, empowerment, and collaboration among all center staff. The Facility Administrator shall ensure that the Center complies with the requirements of any governmental or regulatory body having jurisdiction in the premises. Assists the Medical Staff to ensure that medical practices and procedures meets applicable standards. Ensures provision of quality patient care and the role is responsible to the ASC Governing Body for clinical reporting and for operational oversight. PRINCIPAL DUTIES AND RESPONSIBILITIES: Environment of Care & Quality Manage site employees, environment, clinical processes and procedures, and workflow to deliver high quality of patient care Ensure compliance of state requirements and licensure updates including understanding of CLIA requirements, pharmacy requirements, and DEA anesthesia regulations Implement and maintain all aspects of Environment of Care requirements for patient safety and NFPA 101: Life Safety Code Plan personnel, equipment, and medications needed for medical emergencies; incorporate into Emergency Preparedness Plan; ensure maintenance of equipment Ensure proper medical records management and HIPAA compliance Oversees the continuous and data driven Quality Assurance and Performance Improvement Program of the center, including collection and analyzing of data per policy Through the use of internal tools (SoCA, FA Checklist, etc.) and feedback delivered in external inspections, develop facility-specific action plans to achieve ASC quality standards. Responsible for managing general liability and risk exposures to patients and employees by conducting risk assessments according standards, regulations and policies, and then developing and implementing an associated center specific management plan. Ensure adverse events are reported, documented and necessary follow up is provided in compliance with policy and state requirements Ensure effective communication with patients, dialysis clinics, hospitals and physician(s), to address any concerns/ issues Facility Operations Participate in Governing Body Meetings; included but not limited to coordination of meetings in compliance with Governing Body Bylaws, documentation preparation and maintaining meeting minutes. Provide support to the Medical Executive Committee as requested by the Medical Director and in accordance with the Medical Staff Bylaws. Maintain compliance with ASC regulations including CMS conditions for coverage, state regulations, and accrediting agency standards where applicable. Participate in review business and finances of the site, including financial reports, market trends, and staffing models to ensure efficiencies, manage inventory and expenses, and optimize workflow Engage w/ sales partner to develop strategies to find new markets and develop new business opportunities Oversee front desk staff to ensure all processes, procedures, and expectations being adhered to, including but not limited to, appropriate scheduling, patient follow-up, and data integrity Ensures all staff meet organization's customer service standards Collaborate with ancillary departments within center to ensure alignment in meeting center-specific and company-wide goals Collaborate with Sales Partner to identify and visit local dialysis clinics as needed to provide information/education on available vascular access services for ESRD patients Create and continually enhance internal physician partnerships to optimize patient care and business outcomes Act as a liaison between the local dialysis clinics, the Access Center, and physician practices to meet patient needs. Facilitate the application process for physician privileges and compliance with Medical Staff By-Laws, including assisting with the credentialing process Coordinate inventory/supply management and vendor services to ensure cost containment, timely distribution and competitive pricing, as well as maintain the security and integrity of facility Responsible for efficient utilization of medication, laboratory, inventory, supplies and equipment to achieve supply cost goals as set forth in the annual budget Support billing, billing issues and collection activities Ensure facility is adequately staffed to meet patient needs and the safety and quality of the employees and patients. May assist w/ patient care on an as needed basis and in accordance w/ professional licensure (if applicable) People Management & Leadership Lead, coach, and develop employees to optimize performance; partnering with Human Resources on employee matters Create a highly engaged and motivated culture, resulting in increased retention and employee morale Identify and address performance gaps as appropriate in accordance with company policy Drive employee performance review and employee engagement/recognition activities for center Participate in the recruitment, interview, and decision-making process to hire new highly-skilled staff Ensure appropriate training and oversight of all staff, including front desk employees Ensure completion of all employee training, including new hire orientation, compliance training, and mandatory in-service training Ensure all required and appropriate documentation is completed, including current licensure Other duties as assigned PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Daily work includes desk and personal computer work and interaction with patients, facility staff and physicians. The position may require travel between assigned facilities and various locations within the community. Minimal travel to regional, Division and Corporate meetings may be required as well. The position may provide direct patient care that regularly involves heavy lifting and moving of patients of up to 200 lbs and assisting with ambulation. Coworkers may provide assistance. The position may require frequent prolonged periods of standing and the employee must be able to bend over. There is a two-person assist program and "material assist" devices for the heavier items. The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. SUPERVISION: Responsible for all staff, which may include direct and indirect patient care staff, if incumbent does not possess a RN license, supervision of nursing staff will be provided by a charge nurse/director of nursing. EDUCATION AND REQUIRED CREDENTIALS: Bachelor's Degree preferred or an equivalent combination of education and experience. Must meet all state specific requirements for background and education level. Successfully complete and maintain BLS Certification ASC certification a plus EXPERIENCE AND SKILLS: 6-8 years' related experience or an equivalent combination of education and experience Minimum (3) years direct experience or related experience.in healthcare supervisory or administrative role Experience in outpatient healthcare operations or an ambulatory surgery center setting preferred Experience obtaining and maintaining Medicare certification through an accrediting organization is desirable Experience reading, analyzing, and acting on financial and business reports Proficiency with the Microsoft office suite (Word, Excel, PowerPoint) - experience with medical database software preferred Demonstrated leadership/Management skills, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management and decision making Must be knowledgeable in the operation of all facility equipment and technology, including but not limited to C-arm, patient monitors, defibrillators, medical recording devices and computers, and all emergency equipment. EOE, disability/veterans
Tufts Medicine Care at Home
Nursing Director - Hospice
Tufts Medicine Care at Home Lowell, Massachusetts
About Tufts Medicine Care at Home Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire. Job Overview Under the direction of the Vice President/Chief Clinical Officer , this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. Job Description Minimum Qualifications : 1. Bachelors degree in Nursing (BSN). 2. Massachusetts RN Licensure. 3. Three (3) years of experience in community hospice clinical operations and management . 4. Experience in progressive healthcare management . Preferred Qualifications : 1. Master of Science in Business Administration (MBA) or related field. Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Works with Medical Director to deliver optimal hospice care. 2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner . 8. Utilizes team building skills to promote optimal team performance and support. 9. Prepares and delivers balanced and professional performance evaluations in a timely manner . 10. Ensures retention of qualified staff . When staff exit, utilize exit interviews to prompt changes. 11. Works with VP to administer indigent and grant monies when available . 12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 13. Assists with DPH and Joint Commission site visits. 14. Participates in development and revising of policies and procedures when needed. 15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate . 20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures. 23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24. Establish es visit and patient/staff standards against which to measure performance and staffing need. 25. Utilizes problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness . 26. Communicates expectations to employees in a clear manner including updates and changes. Physical Requirements: 1. S tanding and walking for extensive periods of time. 2. Occasionally requires lifting and carrying items weighing up to 10 pounds. 2. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections . 6. Contact with patients under wide variety of circumstances . 7. Subject to varying and unpredictable situations . 8. Ability to h andle emergency and crisis situations . 9. Subjected to irregular hours . 10. May have contact with hazardous materials . Skills & Abilities: 1. Strong leadership and emotional intelligence skills . 2. Tact, diplomacy , and sensitivity in dealing with customer and staff relations . 3. Maintains current knowledge of, and ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organizations policies and procedures. 4. Abi lity to communicate effectively, both verbally and in writing. 5. Good analytical and budget management skills. 6. Able to provide own transportation for job related meetings and appointments outside the office. 7. Understands operations of organization. 8. Promotes effective change . 9. Exercises independent judgment . 10. Ability to delegate . 11. Understands organizational human behavior . 12. Utilizes critical thinking skills . Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patients plan of care as directed . Provides professional nursing care to patients. Requires a nursing license . A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs . The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education . A role that manages experienced professionals who exercise latitude and independence in assignments . Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Required Preferred Job Industries Other
12/07/2025
Full time
About Tufts Medicine Care at Home Care at Home is the regions most trusted provider of home health and hospice care for infants, children and adults. Our care teams proudly serve 110 cities and towns in the Merrimack Valley, northeastern Massachusetts and southern New Hampshire. Job Overview Under the direction of the Vice President/Chief Clinical Officer , this position is responsible for all community and hospice house performance metrics and program functions that include ensuring the quality of all services to meet/exceed industry standards; the agency meets/exceeds budgeted ADC goals for growth, GIP revenue, operating income and patient satisfaction. Job Description Minimum Qualifications : 1. Bachelors degree in Nursing (BSN). 2. Massachusetts RN Licensure. 3. Three (3) years of experience in community hospice clinical operations and management . 4. Experience in progressive healthcare management . Preferred Qualifications : 1. Master of Science in Business Administration (MBA) or related field. Duties and Responsibilities : The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list . Other duties and responsibilities may be assigned. 1. Works with Medical Director to deliver optimal hospice care. 2. Ensures contribution from all IDT members in delivery of hospice care for each patient. 3. Maintains measurement monitors of critical functions and corrects systems to ensure identified thresholds are met. 4. 5. Implements corrective actions to improve clinical performance, workflow and quality. Reviews Incident Reports and complaints; conducts quality assurance assessments; recommends corrective action. 6. Maintains current knowledge of HealthWyse and uses software effectively to monitor operations. Monitors revenue and expenses including cost per patient day (CPPD) and implements corrective action when needed. 7. Hires, coaches, develops, and monitors staff productivity and performance. Address and documents employee performance issues in a timely manner . 8. Utilizes team building skills to promote optimal team performance and support. 9. Prepares and delivers balanced and professional performance evaluations in a timely manner . 10. Ensures retention of qualified staff . When staff exit, utilize exit interviews to prompt changes. 11. Works with VP to administer indigent and grant monies when available . 12. Works with Volunteer Coordinator to meet the needs of Hospice patients. 13. Assists with DPH and Joint Commission site visits. 14. Participates in development and revising of policies and procedures when needed. 15. Oversees planning and implementation of CQI and QA programs for Hospice including annual plan based on clinical, patient satisfaction and operational issues. 16. Reports Compliance concerns to the CEO or Chief Compliance Officer when applicable. 17. Promotes hospice services within the community, develops effective relationships with referral sources, and maintains liaison with community agencies, municipal, financial, and spiritual resources. 18. Works collaboratively with the Vice President of External Relations to develop a public relations and community education programs. Remains current on publicly reported outcome metrics. 19. Works with the VP/CFO regarding accounting, collections, cash flow, budget and other balance sheet areas. Ensures that all contractual agreements related to the Hospice Program are honored. Prepares business opportunity/cost-benefit plans as appropriate . 20. Acts as a team player with management staff to handle problems in a proactive manner and maintains a positive and supportive attitude while maintaining appropriate management boundaries. Ensures coordination/cooperation horizontally and vertically throughout the organization. 21. Works collaboratively with Performance Improvement Coordinator to ensure continual improvement in performance. 22. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA etc.) and demonstrates compliance with Home Health Foundation policies and procedures. 23. Seeks innovative and alternative ways to deliver care so as to contain costs and maximize reimbursement. 24. Establish es visit and patient/staff standards against which to measure performance and staffing need. 25. Utilizes problem solving skills in maximizing staff effectiveness, efficiencies, and cost effectiveness . 26. Communicates expectations to employees in a clear manner including updates and changes. Physical Requirements: 1. S tanding and walking for extensive periods of time. 2. Occasionally requires lifting and carrying items weighing up to 10 pounds. 2. Frequent exposure to hazardous chemicals, sick patients, bodily substances, noise and possible exposure to radiation, lasers, electric shock, etc. 5. Regularly exposed to the risk of bloodborne diseases and other transmissible infections . 6. Contact with patients under wide variety of circumstances . 7. Subject to varying and unpredictable situations . 8. Ability to h andle emergency and crisis situations . 9. Subjected to irregular hours . 10. May have contact with hazardous materials . Skills & Abilities: 1. Strong leadership and emotional intelligence skills . 2. Tact, diplomacy , and sensitivity in dealing with customer and staff relations . 3. Maintains current knowledge of, and ensures adherence to: laws; regulations; Medicare COPs; Joint Commission standards; standards of practice, and organizations policies and procedures. 4. Abi lity to communicate effectively, both verbally and in writing. 5. Good analytical and budget management skills. 6. Able to provide own transportation for job related meetings and appointments outside the office. 7. Understands operations of organization. 8. Promotes effective change . 9. Exercises independent judgment . 10. Ability to delegate . 11. Understands organizational human behavior . 12. Utilizes critical thinking skills . Job Profile Summary This role focuses on providing professional and nonprofessional nursing care services in accordance with physician orders . In addition, this role focuses on performing the following Home Care Nurse duties: Assesses, plans, implements, and evaluates the care needs of a designated group of patients or provides nursing care and identified clinical support tasks within the scope of practice for achievement of the patients plan of care as directed . Provides professional nursing care to patients. Requires a nursing license . A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs . The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education . A role that manages experienced professionals who exercise latitude and independence in assignments . Responsibilities typically include: policy and strategy implementation for short-term results (1 year or less), problems faced are difficult to moderately complex, and influences others outside of own job area regarding policies, practices and procedures. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growthone of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $134,525.66 - $171,524.44 Required Preferred Job Industries Other

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