Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Digital Authentication Product Management Overview: The Digital Payments team is looking for a Digital Authentication Director to lead the commercialization of Passkey authentication in US and Canada. This individual will be the subject matter expert on payment authentication with a focus on building, enhancing and commercializing authentication capabilities for both MDES network tokens and Identity Check, in partnership with key internal and external stakeholders. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Payment authentication will encompass biometric challenge authentication with device-based Passkeys and frictionless risk-based authentication and enhanced data sharing services. Role: • Lead the successful adoption and launch of authentication services with the largest financial institutions and merchants. • Shape the future of digital checkout with a focus on monetization, checkout conversion and transaction success optimization. • End-to-end product management responsibilities with a focus on the digital checkout experience. • Bring Voice of Customer feedback to North America regional and global product management teams and ensure active dialogue and decisioning is made against the feedback. • Partner with Global Product Management to build and enhance Mastercard's digital capabilities. • Establish clear merchant and issuer-facing value proposition and narratives, with accompanied sales enablement materials. • Identify industry trends and opportunities for Mastercard to expand our reach in digital payments and further drive value for our customers and the ecosystem. • Perform robust market landscape analysis to identify new customer segments for Mastercard to focus enablement efforts (e.g., Merchants, Payment service Providers, Processors, etc.). All About You: Required Skills: •Strong product management expertise with proven ability to execute highly complex projects, with multiple external and internal stakeholders. • Ability to clearly articulate customer business requirements for internal sizing and development. • Willingness and ability to effectively partner and collaborate to prioritize and influence product development. • Operates with a sense of urgency and sees problems through to resolution. • Strong business acumen and excellent communication and interaction skills - ability to develop strategic narrative and lead customer-facing technical conversations across different levels of the organization. • Proven ability to act as a team player and to create trust in cross-functional relationships. • Forward thinking, with ability to develop creative approaches to solve business situations Key skills & capabilities that will be developed/strengthened upon completion of this role: Project Management, Analytics, Research, analysis of E/M commerce landscape, ecommerce trend analysis, creation and implementation of Go-To-Market activities Education & Experience • Bachelor's degree in business or equivalent work experience; advanced degree desired • Prior experience from either management consulting , payments industry, ecommerce or financial services with focus on experience in product management, loyalty, marketing, strategy Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD New York City, New York: $178,000 - $284,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Digital Authentication Product Management Overview: The Digital Payments team is looking for a Digital Authentication Director to lead the commercialization of Passkey authentication in US and Canada. This individual will be the subject matter expert on payment authentication with a focus on building, enhancing and commercializing authentication capabilities for both MDES network tokens and Identity Check, in partnership with key internal and external stakeholders. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. Payment authentication will encompass biometric challenge authentication with device-based Passkeys and frictionless risk-based authentication and enhanced data sharing services. Role: • Lead the successful adoption and launch of authentication services with the largest financial institutions and merchants. • Shape the future of digital checkout with a focus on monetization, checkout conversion and transaction success optimization. • End-to-end product management responsibilities with a focus on the digital checkout experience. • Bring Voice of Customer feedback to North America regional and global product management teams and ensure active dialogue and decisioning is made against the feedback. • Partner with Global Product Management to build and enhance Mastercard's digital capabilities. • Establish clear merchant and issuer-facing value proposition and narratives, with accompanied sales enablement materials. • Identify industry trends and opportunities for Mastercard to expand our reach in digital payments and further drive value for our customers and the ecosystem. • Perform robust market landscape analysis to identify new customer segments for Mastercard to focus enablement efforts (e.g., Merchants, Payment service Providers, Processors, etc.). All About You: Required Skills: •Strong product management expertise with proven ability to execute highly complex projects, with multiple external and internal stakeholders. • Ability to clearly articulate customer business requirements for internal sizing and development. • Willingness and ability to effectively partner and collaborate to prioritize and influence product development. • Operates with a sense of urgency and sees problems through to resolution. • Strong business acumen and excellent communication and interaction skills - ability to develop strategic narrative and lead customer-facing technical conversations across different levels of the organization. • Proven ability to act as a team player and to create trust in cross-functional relationships. • Forward thinking, with ability to develop creative approaches to solve business situations Key skills & capabilities that will be developed/strengthened upon completion of this role: Project Management, Analytics, Research, analysis of E/M commerce landscape, ecommerce trend analysis, creation and implementation of Go-To-Market activities Education & Experience • Bachelor's degree in business or equivalent work experience; advanced degree desired • Prior experience from either management consulting , payments industry, ecommerce or financial services with focus on experience in product management, loyalty, marketing, strategy Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $170,000 - $273,000 USD New York City, New York: $178,000 - $284,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director - Customer Engagement and Performance Overview: The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading but redefining the world of payments. Role: Lead strategic initiatives to enhance issuer performance, strengthen fraud prevention, and deliver exceptional customer experiences across the NAM Franchise. This role combines deep expertise in issuer card operations and fraud detection with strong leadership and collaboration skills to drive measurable impact. • Customer engagement and advisory through data driven insight and performance optimization. • Serve as a trusted advisor to issuers, developing relationships that promote trust and sustained collaboration. • Lead consultative initiatives to proactively identify potential opportunities related to fraud, compliance and overall performance, providing customers with timely and actionable recommendations. • Provide best practices, tailored insights, and dedicated support to assist issuers in optimizing their operations and adapting to evolving industry standards through data-driven strategies. • Conduct regular communications and strategic planning sessions to anticipate and address customer needs, establishing credibility as a reliable resource for operational excellence. • Partner with internal product teams and customers to enhance fraud controls and implement proactive measures that safeguard the payments ecosystem. • Publish comprehensive trend reports and educational content tailored to customer needs, ensuring issuers are informed of emerging threats and mitigation strategies. • Leverage robust data analytics to identify behavioral patterns, operational trends, and emerging risks within the customer base. • Use data-driven insights to inform strategic recommendations for performance optimization, risk mitigation, and revenue growth. • Facilitate cross-functional workshops and joint initiatives that drive innovation, operational efficiency, and customer satisfaction. • Continuously seek opportunities to optimize customer experience and performance through tailored strategies and actionable recommendations. All About You: • Proven experience in issuer card operations, customer relationship management, and advanced fraud prevention strategies. • Exceptional stakeholder management and communication skills, including the ability to build trust and credibility with senior client leaders. • Strong analytical and problem-solving skills, with a demonstrated ability to translate complex data into clear, actionable insights for customers. • Expertise in leading cross-functional teams and driving strategic initiatives that deliver tangible value for customers and the organization. • In-depth knowledge of payment ecosystems, compliance, and emerging technologies relevant to the industry. • Proven ability to define problems, collect and interpret data, establish facts, and draw valid, actionable conclusions. • Strong project management skills, with superior organization, planning, and follow-through on multi-faceted initiatives. • Ability and willingness to travel as needed (up to 25%). Preferred Qualifications • Degree in Business or a related field. • Experience with consultative customer engagement and partnership development. • Knowledge of compliance frameworks, regulatory requirements, and best practices in the payments industry. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $174,000 - $286,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director - Customer Engagement and Performance Overview: The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows. Through this powerful business model, we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long-term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard. Be part of a team that is not just leading but redefining the world of payments. Role: Lead strategic initiatives to enhance issuer performance, strengthen fraud prevention, and deliver exceptional customer experiences across the NAM Franchise. This role combines deep expertise in issuer card operations and fraud detection with strong leadership and collaboration skills to drive measurable impact. • Customer engagement and advisory through data driven insight and performance optimization. • Serve as a trusted advisor to issuers, developing relationships that promote trust and sustained collaboration. • Lead consultative initiatives to proactively identify potential opportunities related to fraud, compliance and overall performance, providing customers with timely and actionable recommendations. • Provide best practices, tailored insights, and dedicated support to assist issuers in optimizing their operations and adapting to evolving industry standards through data-driven strategies. • Conduct regular communications and strategic planning sessions to anticipate and address customer needs, establishing credibility as a reliable resource for operational excellence. • Partner with internal product teams and customers to enhance fraud controls and implement proactive measures that safeguard the payments ecosystem. • Publish comprehensive trend reports and educational content tailored to customer needs, ensuring issuers are informed of emerging threats and mitigation strategies. • Leverage robust data analytics to identify behavioral patterns, operational trends, and emerging risks within the customer base. • Use data-driven insights to inform strategic recommendations for performance optimization, risk mitigation, and revenue growth. • Facilitate cross-functional workshops and joint initiatives that drive innovation, operational efficiency, and customer satisfaction. • Continuously seek opportunities to optimize customer experience and performance through tailored strategies and actionable recommendations. All About You: • Proven experience in issuer card operations, customer relationship management, and advanced fraud prevention strategies. • Exceptional stakeholder management and communication skills, including the ability to build trust and credibility with senior client leaders. • Strong analytical and problem-solving skills, with a demonstrated ability to translate complex data into clear, actionable insights for customers. • Expertise in leading cross-functional teams and driving strategic initiatives that deliver tangible value for customers and the organization. • In-depth knowledge of payment ecosystems, compliance, and emerging technologies relevant to the industry. • Proven ability to define problems, collect and interpret data, establish facts, and draw valid, actionable conclusions. • Strong project management skills, with superior organization, planning, and follow-through on multi-faceted initiatives. • Ability and willingness to travel as needed (up to 25%). Preferred Qualifications • Degree in Business or a related field. • Experience with consultative customer engagement and partnership development. • Knowledge of compliance frameworks, regulatory requirements, and best practices in the payments industry. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $174,000 - $286,000 USD
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Open Finance & Developers Experience - Commercialization Strategy Analytics Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution Overview The Commercialization Strategy team is part of Mastercard's Open Finance & Developers Experience division and brings to life our vision of empowering consumers to benefit from their own financial data. We are passionate about creating solutions that unlock innovation and streamline everyday consumer experiences. Many leading organizations are already using the Mastercard Open Finance & Developers Experience platforms to deliver some of the industry's most compelling services. Open Finance & Developers Experience is a fast-growing area of Mastercard's business, and this team is a key driver helping to scale our business globally and a very exciting place to work! Mastercard is seeking a visionary and execution-oriented Director to lead the global commercialization and go-to-market strategy for our Enterprise API Developer First Experience. This role will be instrumental in driving adoption, monetization, and ecosystem engagement across Mastercard's API portfolio, ensuring developers and enterprise clients worldwide receive a seamless, high-value experience. The ideal candidate combines strategic acumen with operational rigor and a passion for developer-centric innovation. The Role • Conduct market outside-in and enterprise inside-out analysis to identify GTM priorities across regions and verticals. • Identify and prioritize high-impact use cases across Mastercard enterprise and align them with targeted distribution channels to launch focused, scalable solutions. • Develop differentiated commercial value propositions, pricing models, and packaging strategies tailored to enterprise use cases and developer needs. • Build commercial structures to scale strategic partnerships within the global developer ecosystem, including platforms, communities, and technology collaborators. • Collaborate cross-functionally with Product, Engineering, Sales, and Legal to operationalize GTM plans and ensure readiness across all markets. • Drive execution of pilot programs and phased rollouts to validate hypotheses and accelerate time-to-market. • Support feedback loops with developers and enterprise clients to continuously refine offerings and improve the developer experience. • Monitor performance metrics (e.g., adoption, engagement, conversion) and iterate GTM strategies based on data-driven insights. • Champion a test-and-learn culture, using experimentation to optimize messaging, positioning, and channel strategies. All About You •Bachelor's degree in Business, Computer Science, or related field; MBA or advanced degree preferred. • Significant past experience in product commercialization, GTM strategy, or API product management in a global enterprise environment. • Proven success in launching and scaling enterprise technology products, especially APIs or developer platforms. • Deep understanding of developer ecosystems, enterprise sales cycles, and value-based pricing. • Strong leadership, communication, and stakeholder management skills across global teams. • Analytical mindset with experience in market research, customer insights, and performance tracking. • Experience building partnerships with global developer platforms, communities, or third-party integrators. • Familiarity with API documentation, developer portals, and sandbox environments. • Ability to translate technical capabilities into business value for diverse audiences. • Passion for improving developer experience and driving innovation through APIs. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $179,000 - $305,000 USD
12/07/2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Open Finance & Developers Experience - Commercialization Strategy Analytics Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution Overview The Commercialization Strategy team is part of Mastercard's Open Finance & Developers Experience division and brings to life our vision of empowering consumers to benefit from their own financial data. We are passionate about creating solutions that unlock innovation and streamline everyday consumer experiences. Many leading organizations are already using the Mastercard Open Finance & Developers Experience platforms to deliver some of the industry's most compelling services. Open Finance & Developers Experience is a fast-growing area of Mastercard's business, and this team is a key driver helping to scale our business globally and a very exciting place to work! Mastercard is seeking a visionary and execution-oriented Director to lead the global commercialization and go-to-market strategy for our Enterprise API Developer First Experience. This role will be instrumental in driving adoption, monetization, and ecosystem engagement across Mastercard's API portfolio, ensuring developers and enterprise clients worldwide receive a seamless, high-value experience. The ideal candidate combines strategic acumen with operational rigor and a passion for developer-centric innovation. The Role • Conduct market outside-in and enterprise inside-out analysis to identify GTM priorities across regions and verticals. • Identify and prioritize high-impact use cases across Mastercard enterprise and align them with targeted distribution channels to launch focused, scalable solutions. • Develop differentiated commercial value propositions, pricing models, and packaging strategies tailored to enterprise use cases and developer needs. • Build commercial structures to scale strategic partnerships within the global developer ecosystem, including platforms, communities, and technology collaborators. • Collaborate cross-functionally with Product, Engineering, Sales, and Legal to operationalize GTM plans and ensure readiness across all markets. • Drive execution of pilot programs and phased rollouts to validate hypotheses and accelerate time-to-market. • Support feedback loops with developers and enterprise clients to continuously refine offerings and improve the developer experience. • Monitor performance metrics (e.g., adoption, engagement, conversion) and iterate GTM strategies based on data-driven insights. • Champion a test-and-learn culture, using experimentation to optimize messaging, positioning, and channel strategies. All About You •Bachelor's degree in Business, Computer Science, or related field; MBA or advanced degree preferred. • Significant past experience in product commercialization, GTM strategy, or API product management in a global enterprise environment. • Proven success in launching and scaling enterprise technology products, especially APIs or developer platforms. • Deep understanding of developer ecosystems, enterprise sales cycles, and value-based pricing. • Strong leadership, communication, and stakeholder management skills across global teams. • Analytical mindset with experience in market research, customer insights, and performance tracking. • Experience building partnerships with global developer platforms, communities, or third-party integrators. • Familiarity with API documentation, developer portals, and sandbox environments. • Ability to translate technical capabilities into business value for diverse audiences. • Passion for improving developer experience and driving innovation through APIs. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $179,000 - $305,000 USD
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Business Intelligence Analyst, you will play a pivotal role within the CFO Data Delivery and Automation team, driving the development and delivery of financial data assets that support USAA's strategic goals. You will perform in-depth analysis, prototype solutions, and build strategies that lead to automation and the creation of scalable data products. Collaborating closely with IT, you will help transform financial and operational data into robust data assets, enabling efficient analytical consumption and supporting enterprise-wide decision-making. Analyzes complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May participate in consultation to users and in cross functional teams to address business issues. Prototypes solutions for displaying information based on business needs. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available. What you'll do: Independently participates in gathering complex business requirements by partnering with customers to define the business problem and data needs. Utilizes an intermediate understanding of multiple data structures and sources to lead the development and implementation of business intelligence solutions, which may include data visualization, data transformation, or data collection. Works closely with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices. Applies data visualization best practices - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding. Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis). Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value. Develops advanced knowledge to influence relevant data, information, and application architecture decisions. Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.) OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years experience experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.). Experience identifying and implementing innovative approaches to address business problems and solutions. Experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). Proven ability to build business knowledge through meaningful partnerships at the individual contributor, leadership, and EMG levels. Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management. Demonstrated ability to embed intuitive story telling within business intelligence solutions. What sets you apart: Hands-on experience coding in SQL and Python Proficient in working with Snowflake for data warehousing and analytics Skilled in gathering, redefining, and analyzing data across relational, non-relational databases, data lakes, and data warehouses Proven ability to automate manual processes and streamline reporting workflows Experienced in prototyping data assets and products, defining IT requirements, and collaborating with IT on strategic implementations Experience supporting Treasury, Capital, and Liquidity Management functions Familiar with financial data and Oracle EPM, ERP systems, and cube structures Compensation range: The salary range for this position is: $85,040-$162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Business Intelligence Analyst, you will play a pivotal role within the CFO Data Delivery and Automation team, driving the development and delivery of financial data assets that support USAA's strategic goals. You will perform in-depth analysis, prototype solutions, and build strategies that lead to automation and the creation of scalable data products. Collaborating closely with IT, you will help transform financial and operational data into robust data assets, enabling efficient analytical consumption and supporting enterprise-wide decision-making. Analyzes complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May participate in consultation to users and in cross functional teams to address business issues. Prototypes solutions for displaying information based on business needs. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available. What you'll do: Independently participates in gathering complex business requirements by partnering with customers to define the business problem and data needs. Utilizes an intermediate understanding of multiple data structures and sources to lead the development and implementation of business intelligence solutions, which may include data visualization, data transformation, or data collection. Works closely with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices. Applies data visualization best practices - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding. Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis). Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value. Develops advanced knowledge to influence relevant data, information, and application architecture decisions. Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.) OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years experience experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.). Experience identifying and implementing innovative approaches to address business problems and solutions. Experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). Proven ability to build business knowledge through meaningful partnerships at the individual contributor, leadership, and EMG levels. Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management. Demonstrated ability to embed intuitive story telling within business intelligence solutions. What sets you apart: Hands-on experience coding in SQL and Python Proficient in working with Snowflake for data warehousing and analytics Skilled in gathering, redefining, and analyzing data across relational, non-relational databases, data lakes, and data warehouses Proven ability to automate manual processes and streamline reporting workflows Experienced in prototyping data assets and products, defining IT requirements, and collaborating with IT on strategic implementations Experience supporting Treasury, Capital, and Liquidity Management functions Familiar with financial data and Oracle EPM, ERP systems, and cube structures Compensation range: The salary range for this position is: $85,040-$162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Talent Acquisition Partner (Mid-Level), you will be instrumental in shaping USAA's talent acquisition strategy by fostering and maintaining exceptional relationships with hiring leaders, prospective candidates, internal partners, and third-party vendors. Your main focus will be on delivering a superior experience for both candidates and our clients (hiring leaders), ensuring every interaction reflects USAA's commitment to excellence. You will proactively develop and recommend innovative recruiting strategies to identify and attract a diverse pipeline of top talent, championing a positive and engaging experience throughout the entire hiring journey by managing the full cycle recruiting process. This includes everything from sourcing candidates to screening, interviewing, and extending offers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the Plano, Texas office location. Relocation assistance is not available for this position. What you'll do: Identifies and builds community partnerships to generate candidates in alignment with the organization's hiring and program objectives. Develops and implements creative sourcing strategies to proactively identify candidates and assemble pipeline of talent for open positions. Performs full life cycle recruiting applying various recruitment methods. Partners with internal and external partners to establish community networks and relationships in support of our military, diversity and college hiring requirements with minimal direction. Follows up and follows through on all submitted candidates in a timely manner and ensures that the Applicant Tracking System (Workday) is kept up to date in real time and maintains compliance with all Federal, State and Regulatory requirements. Employing defined job descriptions, develops compelling job posting descriptions to attract talent and strives to differentiate USAA from our competitors. Keeps candidates continually advised with high-touch communication throughout the entire hiring process Negotiates salary per job requisition within approved range maintaining a fiduciary responsibility to the company. Forecasts and handles talent pool size to fulfill workforce plans and hiring objectives. Collaborates with hiring leaders and/or coworkers through the recruiting process while maintaining compliance within external and internal regulatory agencies. Builds candidate pools to meet hiring requirements through leveraging their technical expertise to identify sourcing and networking strategies and tools. Consults with hiring leaders and internal partners to proactively identify strategies to understand business requirements and meet hiring requirements. Serves as a resource to team members. Applies knowledge of relevant human resources discipline(s), specifically employment law, policy and procedures. Ensures risks associated with business activities are successfully identified, measured, assessed, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of progressive work experience in staffing, general human resources, and/or account relationship management, to include knowledge of applicable employment laws. Demonstrates understanding of recruiting methods and standard methodologies. Knowledge of applicable policies and federal, state, and local employment laws and regulations. Demonstrates knowledge and application of effective screening and interviewing techniques. Proficient knowledge and use of Microsoft Office products and other software to support sourcing tools and techniques. What sets you apart: At least 1 year of experience with full-cycle recruiting for Banking, Property and Casualty, Life and/or Agency lines of business. At least 2 year of experience building and implementing innovative sourcing strategies using a variety of tools and platforms including Applicant Tracking Systems (ATS) and Candidate Relationship Management (CRM) systems. At least 1 year of experience using AI-powered recruiting tools to improve sourcing and screening efforts. Use of data and analytics and reporting tools to track key recruiting metrics and advise decision-making. Experience with the Workday Recruiting module. Certification in recruiting or human resources (e.g., PHR, SHRM-CP, AIRS CIR). Compensation range: The salary range for this position is: $85,040.00 - $162,550.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/07/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Talent Acquisition Partner (Mid-Level), you will be instrumental in shaping USAA's talent acquisition strategy by fostering and maintaining exceptional relationships with hiring leaders, prospective candidates, internal partners, and third-party vendors. Your main focus will be on delivering a superior experience for both candidates and our clients (hiring leaders), ensuring every interaction reflects USAA's commitment to excellence. You will proactively develop and recommend innovative recruiting strategies to identify and attract a diverse pipeline of top talent, championing a positive and engaging experience throughout the entire hiring journey by managing the full cycle recruiting process. This includes everything from sourcing candidates to screening, interviewing, and extending offers. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the Plano, Texas office location. Relocation assistance is not available for this position. What you'll do: Identifies and builds community partnerships to generate candidates in alignment with the organization's hiring and program objectives. Develops and implements creative sourcing strategies to proactively identify candidates and assemble pipeline of talent for open positions. Performs full life cycle recruiting applying various recruitment methods. Partners with internal and external partners to establish community networks and relationships in support of our military, diversity and college hiring requirements with minimal direction. Follows up and follows through on all submitted candidates in a timely manner and ensures that the Applicant Tracking System (Workday) is kept up to date in real time and maintains compliance with all Federal, State and Regulatory requirements. Employing defined job descriptions, develops compelling job posting descriptions to attract talent and strives to differentiate USAA from our competitors. Keeps candidates continually advised with high-touch communication throughout the entire hiring process Negotiates salary per job requisition within approved range maintaining a fiduciary responsibility to the company. Forecasts and handles talent pool size to fulfill workforce plans and hiring objectives. Collaborates with hiring leaders and/or coworkers through the recruiting process while maintaining compliance within external and internal regulatory agencies. Builds candidate pools to meet hiring requirements through leveraging their technical expertise to identify sourcing and networking strategies and tools. Consults with hiring leaders and internal partners to proactively identify strategies to understand business requirements and meet hiring requirements. Serves as a resource to team members. Applies knowledge of relevant human resources discipline(s), specifically employment law, policy and procedures. Ensures risks associated with business activities are successfully identified, measured, assessed, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of progressive work experience in staffing, general human resources, and/or account relationship management, to include knowledge of applicable employment laws. Demonstrates understanding of recruiting methods and standard methodologies. Knowledge of applicable policies and federal, state, and local employment laws and regulations. Demonstrates knowledge and application of effective screening and interviewing techniques. Proficient knowledge and use of Microsoft Office products and other software to support sourcing tools and techniques. What sets you apart: At least 1 year of experience with full-cycle recruiting for Banking, Property and Casualty, Life and/or Agency lines of business. At least 2 year of experience building and implementing innovative sourcing strategies using a variety of tools and platforms including Applicant Tracking Systems (ATS) and Candidate Relationship Management (CRM) systems. At least 1 year of experience using AI-powered recruiting tools to improve sourcing and screening efforts. Use of data and analytics and reporting tools to track key recruiting metrics and advise decision-making. Experience with the Workday Recruiting module. Certification in recruiting or human resources (e.g., PHR, SHRM-CP, AIRS CIR). Compensation range: The salary range for this position is: $85,040.00 - $162,550.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Description: WHY JOIN THE GOMACRO TEAM? We are a company that is driven by a unique core ideology we call The GoMacro Way, which is based upon authenticity, generosity, and compassion for people and the planet. We operate with integrity, we create with passion, and we conduct ourselves with humility. We seek growth-minded people who are inspired by challenges, encouraged by camaraderie, and excited about being leaders at every level. Become part of a team where everyone is heard, valued, and empowered to influence positive change in their local and global community. HOW GOMACROS HISTORY SHAPES WHO WE ARE TODAY? During her 2003 battle with cancer, co-founder Amelia Kirchoff created the first MacroBar recipe in her kitchen on the Wisconsin family farm. In the years following, Amelia and her daughter and co-founder Jola began spreading awareness for the power of a balanced, plant-based lifestyle through GoMacros healthy and delicious MacroBars, which are now available in stores nationwide. Today, our work is still guided by the values upon which Jola and Amelia built GoMacro: Live Long, Eat Positive, Give Back, Tread Lightly, and Be Well. It is our goal to inspire people to have a healthy body, sharp mind, and bold spiritand we believe doing fun, and meaningful work is part of that. JOIN US AS WE MAKE THE WORLD BETTER, ONE BITE AT A TIME! POSITION DESCRIPTION: The Director of Human Resources is a purpose-driven, people-centered leader responsible for shaping and stewarding the GoMacro employee experience. This role ensures that The GoMacro Way is brought to life across every aspect of how we recruit, engage, develop, and support our people. This role serves as the senior-most HR Operations leader at GoMacro, providing functional expertise and department leadership under the guidance of the Chief Culture Officer. This person partners closely with the Chief Culture Officer to bridge culture, communication, and HR excellencehelping translate cultural vision into people-centered systems and practices. This is a hands-on leadership role that balances strategic vision with day-to-day partnership, supporting both leaders and team members to help everyone do their best work. PRIMARY RESPONSIBILITIES: HR Leadership and Strategy: Serve as the primary subject-matter authority for HR strategy, ensuring alignment between GoMacros business priorities and People & Culture goals in collaboration with the Chief Culture Officer. Foster Employee Engagement & Belonging: Champion initiatives that enhance morale, connection, and purposecreating an inclusive, compassionate culture where every person feels valued and empowered to contribute. Partner with the Chief Culture Officer to translate GoMacros values into tangible employee experiences and frontline engagement initiatives. Cross-functional Partnership: Serve as a trusted advisor and thought partner to the Chief Culture Officer, guiding the integration of HR practices into GoMacros evolving Culture function. Collaborate with cross-functional executives to ensure cohesive alignment between Culture, Operations, and Organizational Development. Support and Develop Leaders: Serve as a trusted partner and coach to managers and supervisors, equipping them with tools, training, and confidence to lead with empathy and effectiveness. Drive Communication & Transparency: Strengthen company-wide communication by promoting clarity, accessibility, and consistency of informationensuring people are informed, aligned, and heard. HR Operations Management: Manage and mentor the HR team while maintaining strong connections with both our remote professional workforce and onsite manufacturing team. Serve as a visible, trusted HR presence at our Viola, WI manufacturing headquarters and beyond, ensuring every team member including people leaders and individual contributors receives consistent and compassionate HR support. Talent & Workforce Planning: Lead the strategy and execution of talent acquisition, workforce planning, and retention programs that position our company as an employer of choice. Partner with leaders to design career paths, benchmark roles, and develop training and succession plans that build organizational strength and prepare us for future growth. Foster a culture of learning, engagement, and opportunitywhere people are proud to work, motivated to grow, and inspired to stay. Culture, Recognition, and Well-Being: Collaborate closely with the Chief Culture Officer to integrate HR programs with company-wide culture and engagement initiatives, ensuring consistency between cultural aspirations and operational HR execution. Collaborate on programs that celebrate success, support well-being, and reinforce our shared values, fostering a culture of gratitude, respect, and high performance. Compliance & Policy Stewardship: Ensure legal compliance and ethical best practices in all areas of employment, while maintaining policies that are fair, human-centered, and easy to understand. Continuous Improvement: Leverage data, feedback, and workforce analytics to drive ongoing improvements to the employee experience and HR service model. OTHER DUTIES: Other duties as assigned by supervisor. Requirements: SKILLS & EXPERIENCE REQUIRED: Bachelors degree in Human Resources, Business Administration, or related field (Masters degree preferred). 10+ years of progressive HR experience, including leadership of HR teams in manufacturing, food, or CPG environments. Demonstrated success building and sustaining high-morale, values-driven cultures. Deep understanding of employee relations, engagement, and leadership development. Excellent communication, listening, and relationship-building skills. Strategic thinker with the ability to translate ideas into actionable plans. Proven ability to manage change with empathy, integrity, and discretion. Strong knowledge of employment law, HRIS systems, and benefits administration in a multi-state environment with both remote and onsite staff. Demonstrated ability to advise and support non-HR senior leaders on People & Culture matters. Exceptional ability to balance strategic HR leadership with hands-on operational management and employee engagement. WORK ENVIRONMENT: This position operates within a collaborative, values-based environment that combines both office and on-the-floor engagement with our teams. Occasional travel may be required between GoMacro facilities and community events. TRAVEL REQUIRED: Up to 10% travel per year, when applicable. PI27e05dc2-
12/07/2025
Full time
Description: WHY JOIN THE GOMACRO TEAM? We are a company that is driven by a unique core ideology we call The GoMacro Way, which is based upon authenticity, generosity, and compassion for people and the planet. We operate with integrity, we create with passion, and we conduct ourselves with humility. We seek growth-minded people who are inspired by challenges, encouraged by camaraderie, and excited about being leaders at every level. Become part of a team where everyone is heard, valued, and empowered to influence positive change in their local and global community. HOW GOMACROS HISTORY SHAPES WHO WE ARE TODAY? During her 2003 battle with cancer, co-founder Amelia Kirchoff created the first MacroBar recipe in her kitchen on the Wisconsin family farm. In the years following, Amelia and her daughter and co-founder Jola began spreading awareness for the power of a balanced, plant-based lifestyle through GoMacros healthy and delicious MacroBars, which are now available in stores nationwide. Today, our work is still guided by the values upon which Jola and Amelia built GoMacro: Live Long, Eat Positive, Give Back, Tread Lightly, and Be Well. It is our goal to inspire people to have a healthy body, sharp mind, and bold spiritand we believe doing fun, and meaningful work is part of that. JOIN US AS WE MAKE THE WORLD BETTER, ONE BITE AT A TIME! POSITION DESCRIPTION: The Director of Human Resources is a purpose-driven, people-centered leader responsible for shaping and stewarding the GoMacro employee experience. This role ensures that The GoMacro Way is brought to life across every aspect of how we recruit, engage, develop, and support our people. This role serves as the senior-most HR Operations leader at GoMacro, providing functional expertise and department leadership under the guidance of the Chief Culture Officer. This person partners closely with the Chief Culture Officer to bridge culture, communication, and HR excellencehelping translate cultural vision into people-centered systems and practices. This is a hands-on leadership role that balances strategic vision with day-to-day partnership, supporting both leaders and team members to help everyone do their best work. PRIMARY RESPONSIBILITIES: HR Leadership and Strategy: Serve as the primary subject-matter authority for HR strategy, ensuring alignment between GoMacros business priorities and People & Culture goals in collaboration with the Chief Culture Officer. Foster Employee Engagement & Belonging: Champion initiatives that enhance morale, connection, and purposecreating an inclusive, compassionate culture where every person feels valued and empowered to contribute. Partner with the Chief Culture Officer to translate GoMacros values into tangible employee experiences and frontline engagement initiatives. Cross-functional Partnership: Serve as a trusted advisor and thought partner to the Chief Culture Officer, guiding the integration of HR practices into GoMacros evolving Culture function. Collaborate with cross-functional executives to ensure cohesive alignment between Culture, Operations, and Organizational Development. Support and Develop Leaders: Serve as a trusted partner and coach to managers and supervisors, equipping them with tools, training, and confidence to lead with empathy and effectiveness. Drive Communication & Transparency: Strengthen company-wide communication by promoting clarity, accessibility, and consistency of informationensuring people are informed, aligned, and heard. HR Operations Management: Manage and mentor the HR team while maintaining strong connections with both our remote professional workforce and onsite manufacturing team. Serve as a visible, trusted HR presence at our Viola, WI manufacturing headquarters and beyond, ensuring every team member including people leaders and individual contributors receives consistent and compassionate HR support. Talent & Workforce Planning: Lead the strategy and execution of talent acquisition, workforce planning, and retention programs that position our company as an employer of choice. Partner with leaders to design career paths, benchmark roles, and develop training and succession plans that build organizational strength and prepare us for future growth. Foster a culture of learning, engagement, and opportunitywhere people are proud to work, motivated to grow, and inspired to stay. Culture, Recognition, and Well-Being: Collaborate closely with the Chief Culture Officer to integrate HR programs with company-wide culture and engagement initiatives, ensuring consistency between cultural aspirations and operational HR execution. Collaborate on programs that celebrate success, support well-being, and reinforce our shared values, fostering a culture of gratitude, respect, and high performance. Compliance & Policy Stewardship: Ensure legal compliance and ethical best practices in all areas of employment, while maintaining policies that are fair, human-centered, and easy to understand. Continuous Improvement: Leverage data, feedback, and workforce analytics to drive ongoing improvements to the employee experience and HR service model. OTHER DUTIES: Other duties as assigned by supervisor. Requirements: SKILLS & EXPERIENCE REQUIRED: Bachelors degree in Human Resources, Business Administration, or related field (Masters degree preferred). 10+ years of progressive HR experience, including leadership of HR teams in manufacturing, food, or CPG environments. Demonstrated success building and sustaining high-morale, values-driven cultures. Deep understanding of employee relations, engagement, and leadership development. Excellent communication, listening, and relationship-building skills. Strategic thinker with the ability to translate ideas into actionable plans. Proven ability to manage change with empathy, integrity, and discretion. Strong knowledge of employment law, HRIS systems, and benefits administration in a multi-state environment with both remote and onsite staff. Demonstrated ability to advise and support non-HR senior leaders on People & Culture matters. Exceptional ability to balance strategic HR leadership with hands-on operational management and employee engagement. WORK ENVIRONMENT: This position operates within a collaborative, values-based environment that combines both office and on-the-floor engagement with our teams. Occasional travel may be required between GoMacro facilities and community events. TRAVEL REQUIRED: Up to 10% travel per year, when applicable. PI27e05dc2-
Description: WHY JOIN THE GOMACRO TEAM? We are a company that is driven by a unique core ideology we call The GoMacro Way, which is based upon authenticity, generosity, and compassion for people and the planet. We operate with integrity, we create with passion, and we conduct ourselves with humility. We seek growth-minded people who are inspired by challenges, encouraged by camaraderie, and excited about being leaders at every level. Become part of a team where everyone is heard, valued, and empowered to influence positive change in their local and global community. HOW GOMACROS HISTORY SHAPES WHO WE ARE TODAY? During her 2003 battle with cancer, co-founder Amelia Kirchoff created the first MacroBar recipe in her kitchen on the Wisconsin family farm. In the years following, Amelia and her daughter and co-founder Jola began spreading awareness for the power of a balanced, plant-based lifestyle through GoMacros healthy and delicious MacroBars, which are now available in stores nationwide. Today, our work is still guided by the values upon which Jola and Amelia built GoMacro: Live Long, Eat Positive, Give Back, Tread Lightly, and Be Well. It is our goal to inspire people to have a healthy body, sharp mind, and bold spiritand we believe doing fun, and meaningful work is part of that. JOIN US AS WE MAKE THE WORLD BETTER, ONE BITE AT A TIME! POSITION DESCRIPTION: The Director of Human Resources is a purpose-driven, people-centered leader responsible for shaping and stewarding the GoMacro employee experience. This role ensures that The GoMacro Way is brought to life across every aspect of how we recruit, engage, develop, and support our people. This role serves as the senior-most HR Operations leader at GoMacro, providing functional expertise and department leadership under the guidance of the Chief Culture Officer. This person partners closely with the Chief Culture Officer to bridge culture, communication, and HR excellencehelping translate cultural vision into people-centered systems and practices. This is a hands-on leadership role that balances strategic vision with day-to-day partnership, supporting both leaders and team members to help everyone do their best work. PRIMARY RESPONSIBILITIES: HR Leadership and Strategy: Serve as the primary subject-matter authority for HR strategy, ensuring alignment between GoMacros business priorities and People & Culture goals in collaboration with the Chief Culture Officer. Foster Employee Engagement & Belonging: Champion initiatives that enhance morale, connection, and purposecreating an inclusive, compassionate culture where every person feels valued and empowered to contribute. Partner with the Chief Culture Officer to translate GoMacros values into tangible employee experiences and frontline engagement initiatives. Cross-functional Partnership: Serve as a trusted advisor and thought partner to the Chief Culture Officer, guiding the integration of HR practices into GoMacros evolving Culture function. Collaborate with cross-functional executives to ensure cohesive alignment between Culture, Operations, and Organizational Development. Support and Develop Leaders: Serve as a trusted partner and coach to managers and supervisors, equipping them with tools, training, and confidence to lead with empathy and effectiveness. Drive Communication & Transparency: Strengthen company-wide communication by promoting clarity, accessibility, and consistency of informationensuring people are informed, aligned, and heard. HR Operations Management: Manage and mentor the HR team while maintaining strong connections with both our remote professional workforce and onsite manufacturing team. Serve as a visible, trusted HR presence at our Viola, WI manufacturing headquarters and beyond, ensuring every team member including people leaders and individual contributors receives consistent and compassionate HR support. Talent & Workforce Planning: Lead the strategy and execution of talent acquisition, workforce planning, and retention programs that position our company as an employer of choice. Partner with leaders to design career paths, benchmark roles, and develop training and succession plans that build organizational strength and prepare us for future growth. Foster a culture of learning, engagement, and opportunitywhere people are proud to work, motivated to grow, and inspired to stay. Culture, Recognition, and Well-Being: Collaborate closely with the Chief Culture Officer to integrate HR programs with company-wide culture and engagement initiatives, ensuring consistency between cultural aspirations and operational HR execution. Collaborate on programs that celebrate success, support well-being, and reinforce our shared values, fostering a culture of gratitude, respect, and high performance. Compliance & Policy Stewardship: Ensure legal compliance and ethical best practices in all areas of employment, while maintaining policies that are fair, human-centered, and easy to understand. Continuous Improvement: Leverage data, feedback, and workforce analytics to drive ongoing improvements to the employee experience and HR service model. OTHER DUTIES: Other duties as assigned by supervisor. Requirements: SKILLS & EXPERIENCE REQUIRED: Bachelors degree in Human Resources, Business Administration, or related field (Masters degree preferred). 10+ years of progressive HR experience, including leadership of HR teams in manufacturing, food, or CPG environments. Demonstrated success building and sustaining high-morale, values-driven cultures. Deep understanding of employee relations, engagement, and leadership development. Excellent communication, listening, and relationship-building skills. Strategic thinker with the ability to translate ideas into actionable plans. Proven ability to manage change with empathy, integrity, and discretion. Strong knowledge of employment law, HRIS systems, and benefits administration in a multi-state environment with both remote and onsite staff. Demonstrated ability to advise and support non-HR senior leaders on People & Culture matters. Exceptional ability to balance strategic HR leadership with hands-on operational management and employee engagement. WORK ENVIRONMENT: This position operates within a collaborative, values-based environment that combines both office and on-the-floor engagement with our teams. Occasional travel may be required between GoMacro facilities and community events. TRAVEL REQUIRED: Up to 10% travel per year, when applicable. PI27e05dc2-
12/07/2025
Full time
Description: WHY JOIN THE GOMACRO TEAM? We are a company that is driven by a unique core ideology we call The GoMacro Way, which is based upon authenticity, generosity, and compassion for people and the planet. We operate with integrity, we create with passion, and we conduct ourselves with humility. We seek growth-minded people who are inspired by challenges, encouraged by camaraderie, and excited about being leaders at every level. Become part of a team where everyone is heard, valued, and empowered to influence positive change in their local and global community. HOW GOMACROS HISTORY SHAPES WHO WE ARE TODAY? During her 2003 battle with cancer, co-founder Amelia Kirchoff created the first MacroBar recipe in her kitchen on the Wisconsin family farm. In the years following, Amelia and her daughter and co-founder Jola began spreading awareness for the power of a balanced, plant-based lifestyle through GoMacros healthy and delicious MacroBars, which are now available in stores nationwide. Today, our work is still guided by the values upon which Jola and Amelia built GoMacro: Live Long, Eat Positive, Give Back, Tread Lightly, and Be Well. It is our goal to inspire people to have a healthy body, sharp mind, and bold spiritand we believe doing fun, and meaningful work is part of that. JOIN US AS WE MAKE THE WORLD BETTER, ONE BITE AT A TIME! POSITION DESCRIPTION: The Director of Human Resources is a purpose-driven, people-centered leader responsible for shaping and stewarding the GoMacro employee experience. This role ensures that The GoMacro Way is brought to life across every aspect of how we recruit, engage, develop, and support our people. This role serves as the senior-most HR Operations leader at GoMacro, providing functional expertise and department leadership under the guidance of the Chief Culture Officer. This person partners closely with the Chief Culture Officer to bridge culture, communication, and HR excellencehelping translate cultural vision into people-centered systems and practices. This is a hands-on leadership role that balances strategic vision with day-to-day partnership, supporting both leaders and team members to help everyone do their best work. PRIMARY RESPONSIBILITIES: HR Leadership and Strategy: Serve as the primary subject-matter authority for HR strategy, ensuring alignment between GoMacros business priorities and People & Culture goals in collaboration with the Chief Culture Officer. Foster Employee Engagement & Belonging: Champion initiatives that enhance morale, connection, and purposecreating an inclusive, compassionate culture where every person feels valued and empowered to contribute. Partner with the Chief Culture Officer to translate GoMacros values into tangible employee experiences and frontline engagement initiatives. Cross-functional Partnership: Serve as a trusted advisor and thought partner to the Chief Culture Officer, guiding the integration of HR practices into GoMacros evolving Culture function. Collaborate with cross-functional executives to ensure cohesive alignment between Culture, Operations, and Organizational Development. Support and Develop Leaders: Serve as a trusted partner and coach to managers and supervisors, equipping them with tools, training, and confidence to lead with empathy and effectiveness. Drive Communication & Transparency: Strengthen company-wide communication by promoting clarity, accessibility, and consistency of informationensuring people are informed, aligned, and heard. HR Operations Management: Manage and mentor the HR team while maintaining strong connections with both our remote professional workforce and onsite manufacturing team. Serve as a visible, trusted HR presence at our Viola, WI manufacturing headquarters and beyond, ensuring every team member including people leaders and individual contributors receives consistent and compassionate HR support. Talent & Workforce Planning: Lead the strategy and execution of talent acquisition, workforce planning, and retention programs that position our company as an employer of choice. Partner with leaders to design career paths, benchmark roles, and develop training and succession plans that build organizational strength and prepare us for future growth. Foster a culture of learning, engagement, and opportunitywhere people are proud to work, motivated to grow, and inspired to stay. Culture, Recognition, and Well-Being: Collaborate closely with the Chief Culture Officer to integrate HR programs with company-wide culture and engagement initiatives, ensuring consistency between cultural aspirations and operational HR execution. Collaborate on programs that celebrate success, support well-being, and reinforce our shared values, fostering a culture of gratitude, respect, and high performance. Compliance & Policy Stewardship: Ensure legal compliance and ethical best practices in all areas of employment, while maintaining policies that are fair, human-centered, and easy to understand. Continuous Improvement: Leverage data, feedback, and workforce analytics to drive ongoing improvements to the employee experience and HR service model. OTHER DUTIES: Other duties as assigned by supervisor. Requirements: SKILLS & EXPERIENCE REQUIRED: Bachelors degree in Human Resources, Business Administration, or related field (Masters degree preferred). 10+ years of progressive HR experience, including leadership of HR teams in manufacturing, food, or CPG environments. Demonstrated success building and sustaining high-morale, values-driven cultures. Deep understanding of employee relations, engagement, and leadership development. Excellent communication, listening, and relationship-building skills. Strategic thinker with the ability to translate ideas into actionable plans. Proven ability to manage change with empathy, integrity, and discretion. Strong knowledge of employment law, HRIS systems, and benefits administration in a multi-state environment with both remote and onsite staff. Demonstrated ability to advise and support non-HR senior leaders on People & Culture matters. Exceptional ability to balance strategic HR leadership with hands-on operational management and employee engagement. WORK ENVIRONMENT: This position operates within a collaborative, values-based environment that combines both office and on-the-floor engagement with our teams. Occasional travel may be required between GoMacro facilities and community events. TRAVEL REQUIRED: Up to 10% travel per year, when applicable. PI27e05dc2-
Description: WHY JOIN THE GOMACRO TEAM? We are a company that is driven by a unique core ideology we call The GoMacro Way, which is based upon authenticity, generosity, and compassion for people and the planet. We operate with integrity, we create with passion, and we conduct ourselves with humility. We seek growth-minded people who are inspired by challenges, encouraged by camaraderie, and excited about being leaders at every level. Become part of a team where everyone is heard, valued, and empowered to influence positive change in their local and global community. HOW GOMACROS HISTORY SHAPES WHO WE ARE TODAY? During her 2003 battle with cancer, co-founder Amelia Kirchoff created the first MacroBar recipe in her kitchen on the Wisconsin family farm. In the years following, Amelia and her daughter and co-founder Jola began spreading awareness for the power of a balanced, plant-based lifestyle through GoMacros healthy and delicious MacroBars, which are now available in stores nationwide. Today, our work is still guided by the values upon which Jola and Amelia built GoMacro: Live Long, Eat Positive, Give Back, Tread Lightly, and Be Well. It is our goal to inspire people to have a healthy body, sharp mind, and bold spiritand we believe doing fun, and meaningful work is part of that. JOIN US AS WE MAKE THE WORLD BETTER, ONE BITE AT A TIME! POSITION DESCRIPTION: The Director of Human Resources is a purpose-driven, people-centered leader responsible for shaping and stewarding the GoMacro employee experience. This role ensures that The GoMacro Way is brought to life across every aspect of how we recruit, engage, develop, and support our people. This role serves as the senior-most HR Operations leader at GoMacro, providing functional expertise and department leadership under the guidance of the Chief Culture Officer. This person partners closely with the Chief Culture Officer to bridge culture, communication, and HR excellencehelping translate cultural vision into people-centered systems and practices. This is a hands-on leadership role that balances strategic vision with day-to-day partnership, supporting both leaders and team members to help everyone do their best work. PRIMARY RESPONSIBILITIES: HR Leadership and Strategy: Serve as the primary subject-matter authority for HR strategy, ensuring alignment between GoMacros business priorities and People & Culture goals in collaboration with the Chief Culture Officer. Foster Employee Engagement & Belonging: Champion initiatives that enhance morale, connection, and purposecreating an inclusive, compassionate culture where every person feels valued and empowered to contribute. Partner with the Chief Culture Officer to translate GoMacros values into tangible employee experiences and frontline engagement initiatives. Cross-functional Partnership: Serve as a trusted advisor and thought partner to the Chief Culture Officer, guiding the integration of HR practices into GoMacros evolving Culture function. Collaborate with cross-functional executives to ensure cohesive alignment between Culture, Operations, and Organizational Development. Support and Develop Leaders: Serve as a trusted partner and coach to managers and supervisors, equipping them with tools, training, and confidence to lead with empathy and effectiveness. Drive Communication & Transparency: Strengthen company-wide communication by promoting clarity, accessibility, and consistency of informationensuring people are informed, aligned, and heard. HR Operations Management: Manage and mentor the HR team while maintaining strong connections with both our remote professional workforce and onsite manufacturing team. Serve as a visible, trusted HR presence at our Viola, WI manufacturing headquarters and beyond, ensuring every team member including people leaders and individual contributors receives consistent and compassionate HR support. Talent & Workforce Planning: Lead the strategy and execution of talent acquisition, workforce planning, and retention programs that position our company as an employer of choice. Partner with leaders to design career paths, benchmark roles, and develop training and succession plans that build organizational strength and prepare us for future growth. Foster a culture of learning, engagement, and opportunitywhere people are proud to work, motivated to grow, and inspired to stay. Culture, Recognition, and Well-Being: Collaborate closely with the Chief Culture Officer to integrate HR programs with company-wide culture and engagement initiatives, ensuring consistency between cultural aspirations and operational HR execution. Collaborate on programs that celebrate success, support well-being, and reinforce our shared values, fostering a culture of gratitude, respect, and high performance. Compliance & Policy Stewardship: Ensure legal compliance and ethical best practices in all areas of employment, while maintaining policies that are fair, human-centered, and easy to understand. Continuous Improvement: Leverage data, feedback, and workforce analytics to drive ongoing improvements to the employee experience and HR service model. OTHER DUTIES: Other duties as assigned by supervisor. Requirements: SKILLS & EXPERIENCE REQUIRED: Bachelors degree in Human Resources, Business Administration, or related field (Masters degree preferred). 10+ years of progressive HR experience, including leadership of HR teams in manufacturing, food, or CPG environments. Demonstrated success building and sustaining high-morale, values-driven cultures. Deep understanding of employee relations, engagement, and leadership development. Excellent communication, listening, and relationship-building skills. Strategic thinker with the ability to translate ideas into actionable plans. Proven ability to manage change with empathy, integrity, and discretion. Strong knowledge of employment law, HRIS systems, and benefits administration in a multi-state environment with both remote and onsite staff. Demonstrated ability to advise and support non-HR senior leaders on People & Culture matters. Exceptional ability to balance strategic HR leadership with hands-on operational management and employee engagement. WORK ENVIRONMENT: This position operates within a collaborative, values-based environment that combines both office and on-the-floor engagement with our teams. Occasional travel may be required between GoMacro facilities and community events. TRAVEL REQUIRED: Up to 10% travel per year, when applicable. PI27e05dc2-
12/07/2025
Full time
Description: WHY JOIN THE GOMACRO TEAM? We are a company that is driven by a unique core ideology we call The GoMacro Way, which is based upon authenticity, generosity, and compassion for people and the planet. We operate with integrity, we create with passion, and we conduct ourselves with humility. We seek growth-minded people who are inspired by challenges, encouraged by camaraderie, and excited about being leaders at every level. Become part of a team where everyone is heard, valued, and empowered to influence positive change in their local and global community. HOW GOMACROS HISTORY SHAPES WHO WE ARE TODAY? During her 2003 battle with cancer, co-founder Amelia Kirchoff created the first MacroBar recipe in her kitchen on the Wisconsin family farm. In the years following, Amelia and her daughter and co-founder Jola began spreading awareness for the power of a balanced, plant-based lifestyle through GoMacros healthy and delicious MacroBars, which are now available in stores nationwide. Today, our work is still guided by the values upon which Jola and Amelia built GoMacro: Live Long, Eat Positive, Give Back, Tread Lightly, and Be Well. It is our goal to inspire people to have a healthy body, sharp mind, and bold spiritand we believe doing fun, and meaningful work is part of that. JOIN US AS WE MAKE THE WORLD BETTER, ONE BITE AT A TIME! POSITION DESCRIPTION: The Director of Human Resources is a purpose-driven, people-centered leader responsible for shaping and stewarding the GoMacro employee experience. This role ensures that The GoMacro Way is brought to life across every aspect of how we recruit, engage, develop, and support our people. This role serves as the senior-most HR Operations leader at GoMacro, providing functional expertise and department leadership under the guidance of the Chief Culture Officer. This person partners closely with the Chief Culture Officer to bridge culture, communication, and HR excellencehelping translate cultural vision into people-centered systems and practices. This is a hands-on leadership role that balances strategic vision with day-to-day partnership, supporting both leaders and team members to help everyone do their best work. PRIMARY RESPONSIBILITIES: HR Leadership and Strategy: Serve as the primary subject-matter authority for HR strategy, ensuring alignment between GoMacros business priorities and People & Culture goals in collaboration with the Chief Culture Officer. Foster Employee Engagement & Belonging: Champion initiatives that enhance morale, connection, and purposecreating an inclusive, compassionate culture where every person feels valued and empowered to contribute. Partner with the Chief Culture Officer to translate GoMacros values into tangible employee experiences and frontline engagement initiatives. Cross-functional Partnership: Serve as a trusted advisor and thought partner to the Chief Culture Officer, guiding the integration of HR practices into GoMacros evolving Culture function. Collaborate with cross-functional executives to ensure cohesive alignment between Culture, Operations, and Organizational Development. Support and Develop Leaders: Serve as a trusted partner and coach to managers and supervisors, equipping them with tools, training, and confidence to lead with empathy and effectiveness. Drive Communication & Transparency: Strengthen company-wide communication by promoting clarity, accessibility, and consistency of informationensuring people are informed, aligned, and heard. HR Operations Management: Manage and mentor the HR team while maintaining strong connections with both our remote professional workforce and onsite manufacturing team. Serve as a visible, trusted HR presence at our Viola, WI manufacturing headquarters and beyond, ensuring every team member including people leaders and individual contributors receives consistent and compassionate HR support. Talent & Workforce Planning: Lead the strategy and execution of talent acquisition, workforce planning, and retention programs that position our company as an employer of choice. Partner with leaders to design career paths, benchmark roles, and develop training and succession plans that build organizational strength and prepare us for future growth. Foster a culture of learning, engagement, and opportunitywhere people are proud to work, motivated to grow, and inspired to stay. Culture, Recognition, and Well-Being: Collaborate closely with the Chief Culture Officer to integrate HR programs with company-wide culture and engagement initiatives, ensuring consistency between cultural aspirations and operational HR execution. Collaborate on programs that celebrate success, support well-being, and reinforce our shared values, fostering a culture of gratitude, respect, and high performance. Compliance & Policy Stewardship: Ensure legal compliance and ethical best practices in all areas of employment, while maintaining policies that are fair, human-centered, and easy to understand. Continuous Improvement: Leverage data, feedback, and workforce analytics to drive ongoing improvements to the employee experience and HR service model. OTHER DUTIES: Other duties as assigned by supervisor. Requirements: SKILLS & EXPERIENCE REQUIRED: Bachelors degree in Human Resources, Business Administration, or related field (Masters degree preferred). 10+ years of progressive HR experience, including leadership of HR teams in manufacturing, food, or CPG environments. Demonstrated success building and sustaining high-morale, values-driven cultures. Deep understanding of employee relations, engagement, and leadership development. Excellent communication, listening, and relationship-building skills. Strategic thinker with the ability to translate ideas into actionable plans. Proven ability to manage change with empathy, integrity, and discretion. Strong knowledge of employment law, HRIS systems, and benefits administration in a multi-state environment with both remote and onsite staff. Demonstrated ability to advise and support non-HR senior leaders on People & Culture matters. Exceptional ability to balance strategic HR leadership with hands-on operational management and employee engagement. WORK ENVIRONMENT: This position operates within a collaborative, values-based environment that combines both office and on-the-floor engagement with our teams. Occasional travel may be required between GoMacro facilities and community events. TRAVEL REQUIRED: Up to 10% travel per year, when applicable. PI27e05dc2-
Description: WHY JOIN THE GOMACRO TEAM? We are a company that is driven by a unique core ideology we call The GoMacro Way, which is based upon authenticity, generosity, and compassion for people and the planet. We operate with integrity, we create with passion, and we conduct ourselves with humility. We seek growth-minded people who are inspired by challenges, encouraged by camaraderie, and excited about being leaders at every level. Become part of a team where everyone is heard, valued, and empowered to influence positive change in their local and global community. HOW GOMACROS HISTORY SHAPES WHO WE ARE TODAY? During her 2003 battle with cancer, co-founder Amelia Kirchoff created the first MacroBar recipe in her kitchen on the Wisconsin family farm. In the years following, Amelia and her daughter and co-founder Jola began spreading awareness for the power of a balanced, plant-based lifestyle through GoMacros healthy and delicious MacroBars, which are now available in stores nationwide. Today, our work is still guided by the values upon which Jola and Amelia built GoMacro: Live Long, Eat Positive, Give Back, Tread Lightly, and Be Well. It is our goal to inspire people to have a healthy body, sharp mind, and bold spiritand we believe doing fun, and meaningful work is part of that. JOIN US AS WE MAKE THE WORLD BETTER, ONE BITE AT A TIME! POSITION DESCRIPTION: The Director of Human Resources is a purpose-driven, people-centered leader responsible for shaping and stewarding the GoMacro employee experience. This role ensures that The GoMacro Way is brought to life across every aspect of how we recruit, engage, develop, and support our people. This role serves as the senior-most HR Operations leader at GoMacro, providing functional expertise and department leadership under the guidance of the Chief Culture Officer. This person partners closely with the Chief Culture Officer to bridge culture, communication, and HR excellencehelping translate cultural vision into people-centered systems and practices. This is a hands-on leadership role that balances strategic vision with day-to-day partnership, supporting both leaders and team members to help everyone do their best work. PRIMARY RESPONSIBILITIES: HR Leadership and Strategy: Serve as the primary subject-matter authority for HR strategy, ensuring alignment between GoMacros business priorities and People & Culture goals in collaboration with the Chief Culture Officer. Foster Employee Engagement & Belonging: Champion initiatives that enhance morale, connection, and purposecreating an inclusive, compassionate culture where every person feels valued and empowered to contribute. Partner with the Chief Culture Officer to translate GoMacros values into tangible employee experiences and frontline engagement initiatives. Cross-functional Partnership: Serve as a trusted advisor and thought partner to the Chief Culture Officer, guiding the integration of HR practices into GoMacros evolving Culture function. Collaborate with cross-functional executives to ensure cohesive alignment between Culture, Operations, and Organizational Development. Support and Develop Leaders: Serve as a trusted partner and coach to managers and supervisors, equipping them with tools, training, and confidence to lead with empathy and effectiveness. Drive Communication & Transparency: Strengthen company-wide communication by promoting clarity, accessibility, and consistency of informationensuring people are informed, aligned, and heard. HR Operations Management: Manage and mentor the HR team while maintaining strong connections with both our remote professional workforce and onsite manufacturing team. Serve as a visible, trusted HR presence at our Viola, WI manufacturing headquarters and beyond, ensuring every team member including people leaders and individual contributors receives consistent and compassionate HR support. Talent & Workforce Planning: Lead the strategy and execution of talent acquisition, workforce planning, and retention programs that position our company as an employer of choice. Partner with leaders to design career paths, benchmark roles, and develop training and succession plans that build organizational strength and prepare us for future growth. Foster a culture of learning, engagement, and opportunitywhere people are proud to work, motivated to grow, and inspired to stay. Culture, Recognition, and Well-Being: Collaborate closely with the Chief Culture Officer to integrate HR programs with company-wide culture and engagement initiatives, ensuring consistency between cultural aspirations and operational HR execution. Collaborate on programs that celebrate success, support well-being, and reinforce our shared values, fostering a culture of gratitude, respect, and high performance. Compliance & Policy Stewardship: Ensure legal compliance and ethical best practices in all areas of employment, while maintaining policies that are fair, human-centered, and easy to understand. Continuous Improvement: Leverage data, feedback, and workforce analytics to drive ongoing improvements to the employee experience and HR service model. OTHER DUTIES: Other duties as assigned by supervisor. Requirements: SKILLS & EXPERIENCE REQUIRED: Bachelors degree in Human Resources, Business Administration, or related field (Masters degree preferred). 10+ years of progressive HR experience, including leadership of HR teams in manufacturing, food, or CPG environments. Demonstrated success building and sustaining high-morale, values-driven cultures. Deep understanding of employee relations, engagement, and leadership development. Excellent communication, listening, and relationship-building skills. Strategic thinker with the ability to translate ideas into actionable plans. Proven ability to manage change with empathy, integrity, and discretion. Strong knowledge of employment law, HRIS systems, and benefits administration in a multi-state environment with both remote and onsite staff. Demonstrated ability to advise and support non-HR senior leaders on People & Culture matters. Exceptional ability to balance strategic HR leadership with hands-on operational management and employee engagement. WORK ENVIRONMENT: This position operates within a collaborative, values-based environment that combines both office and on-the-floor engagement with our teams. Occasional travel may be required between GoMacro facilities and community events. TRAVEL REQUIRED: Up to 10% travel per year, when applicable. PI27e05dc2-
12/06/2025
Full time
Description: WHY JOIN THE GOMACRO TEAM? We are a company that is driven by a unique core ideology we call The GoMacro Way, which is based upon authenticity, generosity, and compassion for people and the planet. We operate with integrity, we create with passion, and we conduct ourselves with humility. We seek growth-minded people who are inspired by challenges, encouraged by camaraderie, and excited about being leaders at every level. Become part of a team where everyone is heard, valued, and empowered to influence positive change in their local and global community. HOW GOMACROS HISTORY SHAPES WHO WE ARE TODAY? During her 2003 battle with cancer, co-founder Amelia Kirchoff created the first MacroBar recipe in her kitchen on the Wisconsin family farm. In the years following, Amelia and her daughter and co-founder Jola began spreading awareness for the power of a balanced, plant-based lifestyle through GoMacros healthy and delicious MacroBars, which are now available in stores nationwide. Today, our work is still guided by the values upon which Jola and Amelia built GoMacro: Live Long, Eat Positive, Give Back, Tread Lightly, and Be Well. It is our goal to inspire people to have a healthy body, sharp mind, and bold spiritand we believe doing fun, and meaningful work is part of that. JOIN US AS WE MAKE THE WORLD BETTER, ONE BITE AT A TIME! POSITION DESCRIPTION: The Director of Human Resources is a purpose-driven, people-centered leader responsible for shaping and stewarding the GoMacro employee experience. This role ensures that The GoMacro Way is brought to life across every aspect of how we recruit, engage, develop, and support our people. This role serves as the senior-most HR Operations leader at GoMacro, providing functional expertise and department leadership under the guidance of the Chief Culture Officer. This person partners closely with the Chief Culture Officer to bridge culture, communication, and HR excellencehelping translate cultural vision into people-centered systems and practices. This is a hands-on leadership role that balances strategic vision with day-to-day partnership, supporting both leaders and team members to help everyone do their best work. PRIMARY RESPONSIBILITIES: HR Leadership and Strategy: Serve as the primary subject-matter authority for HR strategy, ensuring alignment between GoMacros business priorities and People & Culture goals in collaboration with the Chief Culture Officer. Foster Employee Engagement & Belonging: Champion initiatives that enhance morale, connection, and purposecreating an inclusive, compassionate culture where every person feels valued and empowered to contribute. Partner with the Chief Culture Officer to translate GoMacros values into tangible employee experiences and frontline engagement initiatives. Cross-functional Partnership: Serve as a trusted advisor and thought partner to the Chief Culture Officer, guiding the integration of HR practices into GoMacros evolving Culture function. Collaborate with cross-functional executives to ensure cohesive alignment between Culture, Operations, and Organizational Development. Support and Develop Leaders: Serve as a trusted partner and coach to managers and supervisors, equipping them with tools, training, and confidence to lead with empathy and effectiveness. Drive Communication & Transparency: Strengthen company-wide communication by promoting clarity, accessibility, and consistency of informationensuring people are informed, aligned, and heard. HR Operations Management: Manage and mentor the HR team while maintaining strong connections with both our remote professional workforce and onsite manufacturing team. Serve as a visible, trusted HR presence at our Viola, WI manufacturing headquarters and beyond, ensuring every team member including people leaders and individual contributors receives consistent and compassionate HR support. Talent & Workforce Planning: Lead the strategy and execution of talent acquisition, workforce planning, and retention programs that position our company as an employer of choice. Partner with leaders to design career paths, benchmark roles, and develop training and succession plans that build organizational strength and prepare us for future growth. Foster a culture of learning, engagement, and opportunitywhere people are proud to work, motivated to grow, and inspired to stay. Culture, Recognition, and Well-Being: Collaborate closely with the Chief Culture Officer to integrate HR programs with company-wide culture and engagement initiatives, ensuring consistency between cultural aspirations and operational HR execution. Collaborate on programs that celebrate success, support well-being, and reinforce our shared values, fostering a culture of gratitude, respect, and high performance. Compliance & Policy Stewardship: Ensure legal compliance and ethical best practices in all areas of employment, while maintaining policies that are fair, human-centered, and easy to understand. Continuous Improvement: Leverage data, feedback, and workforce analytics to drive ongoing improvements to the employee experience and HR service model. OTHER DUTIES: Other duties as assigned by supervisor. Requirements: SKILLS & EXPERIENCE REQUIRED: Bachelors degree in Human Resources, Business Administration, or related field (Masters degree preferred). 10+ years of progressive HR experience, including leadership of HR teams in manufacturing, food, or CPG environments. Demonstrated success building and sustaining high-morale, values-driven cultures. Deep understanding of employee relations, engagement, and leadership development. Excellent communication, listening, and relationship-building skills. Strategic thinker with the ability to translate ideas into actionable plans. Proven ability to manage change with empathy, integrity, and discretion. Strong knowledge of employment law, HRIS systems, and benefits administration in a multi-state environment with both remote and onsite staff. Demonstrated ability to advise and support non-HR senior leaders on People & Culture matters. Exceptional ability to balance strategic HR leadership with hands-on operational management and employee engagement. WORK ENVIRONMENT: This position operates within a collaborative, values-based environment that combines both office and on-the-floor engagement with our teams. Occasional travel may be required between GoMacro facilities and community events. TRAVEL REQUIRED: Up to 10% travel per year, when applicable. PI27e05dc2-
Hello , We are hiring Director for Development and Marketing for our direct client. This is remote position. If you are interested, send your resume to . Duration: 6 months with possible extension Hours per week: 21 Location: Remote Pay rate: $ 63.00/hr on w2. What will you do? This role will oversee all things related to lead generation for the Development Marketing organization while our full-time team member is on maternity leave. The goal is to help to connect prospective owners interested in learning about Wyndham with our sales team, and ultimately to help drive NRG. The position will manage and deliver key marketing campaigns, website and chat optimizations, paid media, email and campaign reporting. They will work hand-in-hand with their development marketing counterparts. Essential Job Functions: Project & vendor management - Coordinate with agencies, designers, developers, and external partners to deliver creative, digital, print, and event assets on time. Able to develop and present slides for stakeholder buy-in. Email development and execution - Use Stensul modules to adapt templates, resize images, and bring creative judgment to newsletters, campaigns, and third-party deployments. Marketing copy - Draft copy and provide copy feedback across marketing channels, from e-mail, website, ads, etc. Paid media - Act as an informed counterpart to agencies, ensuring campaigns reflect business priorities and franchise development goals. Strategic focus/ideation and preferably B2B business acumen is important, experience with hands on buying is not required. Analytics & reporting mindset - Interpret performance data and partner with analytics agencies for deeper pulls or dashboard setup. Familiarity with GA4, Looker Studio, and campaign reporting from tools like Pardot or Mailchimp is a plus. Requirements: 10+ years marketing experience. B2B marketing experience is a plus. Detail-oriented project coordination - able to manage multiple overlapping campaigns (conferences, ads, whitepapers, emails) while maintaining accuracy in copy, compliance, legal reviews, and brand standards. Problem-solving & judgment - able to identify issues quickly, troubleshoot, and escalate to the right vendor or partner when needed. Comfort working with Martech platforms is a plus - including WordPress (site updates, landing pages), Salesforce Pardot/Account Engagement (email deployment, journeys), and related tools like Stensul, Mailchimp, and Drift/chatbot systems. Thanks & Regards Manjula S Director of Recruitment ENG Infotech Corporation (Mobile) Tel: (105) Fax: Route 46 West Building F Suite101 Fairfield, NJ 07004
12/06/2025
Full time
Hello , We are hiring Director for Development and Marketing for our direct client. This is remote position. If you are interested, send your resume to . Duration: 6 months with possible extension Hours per week: 21 Location: Remote Pay rate: $ 63.00/hr on w2. What will you do? This role will oversee all things related to lead generation for the Development Marketing organization while our full-time team member is on maternity leave. The goal is to help to connect prospective owners interested in learning about Wyndham with our sales team, and ultimately to help drive NRG. The position will manage and deliver key marketing campaigns, website and chat optimizations, paid media, email and campaign reporting. They will work hand-in-hand with their development marketing counterparts. Essential Job Functions: Project & vendor management - Coordinate with agencies, designers, developers, and external partners to deliver creative, digital, print, and event assets on time. Able to develop and present slides for stakeholder buy-in. Email development and execution - Use Stensul modules to adapt templates, resize images, and bring creative judgment to newsletters, campaigns, and third-party deployments. Marketing copy - Draft copy and provide copy feedback across marketing channels, from e-mail, website, ads, etc. Paid media - Act as an informed counterpart to agencies, ensuring campaigns reflect business priorities and franchise development goals. Strategic focus/ideation and preferably B2B business acumen is important, experience with hands on buying is not required. Analytics & reporting mindset - Interpret performance data and partner with analytics agencies for deeper pulls or dashboard setup. Familiarity with GA4, Looker Studio, and campaign reporting from tools like Pardot or Mailchimp is a plus. Requirements: 10+ years marketing experience. B2B marketing experience is a plus. Detail-oriented project coordination - able to manage multiple overlapping campaigns (conferences, ads, whitepapers, emails) while maintaining accuracy in copy, compliance, legal reviews, and brand standards. Problem-solving & judgment - able to identify issues quickly, troubleshoot, and escalate to the right vendor or partner when needed. Comfort working with Martech platforms is a plus - including WordPress (site updates, landing pages), Salesforce Pardot/Account Engagement (email deployment, journeys), and related tools like Stensul, Mailchimp, and Drift/chatbot systems. Thanks & Regards Manjula S Director of Recruitment ENG Infotech Corporation (Mobile) Tel: (105) Fax: Route 46 West Building F Suite101 Fairfield, NJ 07004
Summary: The Senior Director of Procurement Operations is responsible for leading, directing, and optimizing the company's procurement operations, ensuring efficiency, compliance, and strategic alignment with business and finance/risk objectives. This role oversees procurement technology, operational processes, procurement excellence initiatives, reporting and analytics, and procurement's overall data and AI strategy. The goal of this position is to lead the procurement operations unit and its team to drive value, enable cost savings, and operational excellence across the organization. Primary Duties & Responsibilities: Ability to build strong relationships with business partners at all levels, in order to implement procurement best practices, increasing the influence/role of Sourcing & Procurement within various business teams. Direct management of people leaders and individual contributors aligned to the Procurement Operations and Procurement/Finance Centers of Excellence (COE). Perform constant evaluation of procurement processes across market research, planning/forecasting, strategic sourcing, contracting, third party risk management, and supplier governance for ongoing synergies, efficiencies, and improvements. Understand procurement best practices in order to provide process and system recommendations to sourcing and procurement leaders. Set a long-term strategic approach to enrich and maintain accurate and robust procurement data and information. Set a long-term vision to execute and transform the value realized from procurements ability to conduct data analytics and data visualization practices. Expand Procurement's capabilities around reporting for the purpose of influencing business decisions and improving supplier-based ROI. Create, update, and maintain strategic roadmaps for S&P's data/analytics strategies to drive project prioritization and create alignment across all procurement and finance functions. Develop and maintain S&P reporting dashboards to represent NM supplier spend, demand, supplier utilization, performance, and risks. Develop and maintain S&P's measurements and reporting surrounding the function's savings and value contributions. Develop a strong execution strategy for team members, business partners, and the broader function. Define and direct performance objectives and career path/building opportunities for each member of the team. Oversee day-to-day management of a broad portfolio of Procurement systems, tools, and programs. Evaluate opportunities to streamline the performance and administration of all procurement systems and tools. Influence leadership on best practices, process changes, market inputs, etc. Establish and monitor key performance indicators (KPIs) for procurement operations performance. Oversee procurement operational units (i.e. Sales/Use Tax and others) to ensure performance, delivery, and value. Consistently work with procurement stakeholders and partners across the company to ensure the team's success and changing requirements/needs for compliance, risk, audit, and regulatory standards. Support procurement's compliance with company policies, ethical standards, and regulatory requirements. Establish and lead ongoing initiatives to improve procurement agility, speed, transparency, and partnership with company stakeholders, leaders, and business owners. Qualifications: Bachelor's Degree with an emphasis in Business, Information Systems, Supply Chain Management, Accounting/Finance, Engineering or related field, or an equivalent combination of education and work experience. Minimum of 10 years of work experience with a specific focus on, strategic sourcing or procurement, supplier management, finance, supply chain management, or other related field. Minimum of 5 years of management experience Minimum of 5 years of experience in leading the development and management of category plans or sourcing strategies. Proven ability to establish and maintain cross-functional relationships, influence change with diplomacy, and lead the decision-making processes. Strong customer focus, interpersonal, and communication skills. Excellent research, analytical, problem solving, planning and organization skills required as well as a high degree of personal initiative and motivation MBA, MS/ME is a plus. Consulting experience with global management consulting firm a plus. Previous strategic procurement operations, systems administration, data, analytics, and reporting experience preferred. Direct knowledge and/or training in formal strategic sourcing and procurement preferred. Strong understanding of procurement systems, analytics, and contract management tools (i.e Zip, SpendHQ, Peoplesoft, etc.) Experience operating in Financial Services, Banking, and/or Insurance industries preferred. , Compensation Range: Pay Range - Start: $112,210.00 Pay Range - End: $208,390.00 Geographic Specific Pay Structure: Structure 110: $123,410.00 USD - $229,190.00 USD Structure 115: $129,010.00 USD - $239,590.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Cross Functional Partnering & Planning (NM) - Expert, Attention to Detail (NM) - Expert, Accountability (NM) - Advanced, Financial Acumen (NM) - Expert, Process Improvement (NM) - Advanced, Business Automation (NM) - Advanced, Business Influence (NM) - Advanced, Storytelling through Data (NM) - Expert, Learning Agility & Critical Thinking (NM) - Advanced FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups PandoLogic. Category:Logistics,
12/06/2025
Full time
Summary: The Senior Director of Procurement Operations is responsible for leading, directing, and optimizing the company's procurement operations, ensuring efficiency, compliance, and strategic alignment with business and finance/risk objectives. This role oversees procurement technology, operational processes, procurement excellence initiatives, reporting and analytics, and procurement's overall data and AI strategy. The goal of this position is to lead the procurement operations unit and its team to drive value, enable cost savings, and operational excellence across the organization. Primary Duties & Responsibilities: Ability to build strong relationships with business partners at all levels, in order to implement procurement best practices, increasing the influence/role of Sourcing & Procurement within various business teams. Direct management of people leaders and individual contributors aligned to the Procurement Operations and Procurement/Finance Centers of Excellence (COE). Perform constant evaluation of procurement processes across market research, planning/forecasting, strategic sourcing, contracting, third party risk management, and supplier governance for ongoing synergies, efficiencies, and improvements. Understand procurement best practices in order to provide process and system recommendations to sourcing and procurement leaders. Set a long-term strategic approach to enrich and maintain accurate and robust procurement data and information. Set a long-term vision to execute and transform the value realized from procurements ability to conduct data analytics and data visualization practices. Expand Procurement's capabilities around reporting for the purpose of influencing business decisions and improving supplier-based ROI. Create, update, and maintain strategic roadmaps for S&P's data/analytics strategies to drive project prioritization and create alignment across all procurement and finance functions. Develop and maintain S&P reporting dashboards to represent NM supplier spend, demand, supplier utilization, performance, and risks. Develop and maintain S&P's measurements and reporting surrounding the function's savings and value contributions. Develop a strong execution strategy for team members, business partners, and the broader function. Define and direct performance objectives and career path/building opportunities for each member of the team. Oversee day-to-day management of a broad portfolio of Procurement systems, tools, and programs. Evaluate opportunities to streamline the performance and administration of all procurement systems and tools. Influence leadership on best practices, process changes, market inputs, etc. Establish and monitor key performance indicators (KPIs) for procurement operations performance. Oversee procurement operational units (i.e. Sales/Use Tax and others) to ensure performance, delivery, and value. Consistently work with procurement stakeholders and partners across the company to ensure the team's success and changing requirements/needs for compliance, risk, audit, and regulatory standards. Support procurement's compliance with company policies, ethical standards, and regulatory requirements. Establish and lead ongoing initiatives to improve procurement agility, speed, transparency, and partnership with company stakeholders, leaders, and business owners. Qualifications: Bachelor's Degree with an emphasis in Business, Information Systems, Supply Chain Management, Accounting/Finance, Engineering or related field, or an equivalent combination of education and work experience. Minimum of 10 years of work experience with a specific focus on, strategic sourcing or procurement, supplier management, finance, supply chain management, or other related field. Minimum of 5 years of management experience Minimum of 5 years of experience in leading the development and management of category plans or sourcing strategies. Proven ability to establish and maintain cross-functional relationships, influence change with diplomacy, and lead the decision-making processes. Strong customer focus, interpersonal, and communication skills. Excellent research, analytical, problem solving, planning and organization skills required as well as a high degree of personal initiative and motivation MBA, MS/ME is a plus. Consulting experience with global management consulting firm a plus. Previous strategic procurement operations, systems administration, data, analytics, and reporting experience preferred. Direct knowledge and/or training in formal strategic sourcing and procurement preferred. Strong understanding of procurement systems, analytics, and contract management tools (i.e Zip, SpendHQ, Peoplesoft, etc.) Experience operating in Financial Services, Banking, and/or Insurance industries preferred. , Compensation Range: Pay Range - Start: $112,210.00 Pay Range - End: $208,390.00 Geographic Specific Pay Structure: Structure 110: $123,410.00 USD - $229,190.00 USD Structure 115: $129,010.00 USD - $239,590.00 USD We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Cross Functional Partnering & Planning (NM) - Expert, Attention to Detail (NM) - Expert, Accountability (NM) - Advanced, Financial Acumen (NM) - Expert, Process Improvement (NM) - Advanced, Business Automation (NM) - Advanced, Business Influence (NM) - Advanced, Storytelling through Data (NM) - Expert, Learning Agility & Critical Thinking (NM) - Advanced FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups PandoLogic. Category:Logistics,
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Paid Search Analyst provides decision support and insight delivery for our Paid Search media buying team within the Property & Casualty business. Staff in this area will be responsible for enhancing the way we use data and analytics to optimize the Paid Search investment with consideration for digital experiences and other marketing channels. They will apply mathematical and statistical techniques and quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies and performance improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies. Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy. Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. Translates recommendation into communication materials to effectively present to colleagues for peer review and mid to upper-level management. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply. Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years' experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance). Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making. Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. What sets you apart: Familiarity with Marketing Attribution and Media Mix Modelling techniques. Paid Search analytics experience e.g., keyword assessment, bidding algorithm optimizations, branded vs. non-Branded interaction, customer segmentation, competitive analysis, media tagging, and conversion rate optimization. Major PPC platform campaign expertise e.g., SA360, Google Ads, Microsoft as well as Tableau and emerging search platforms. Prior role(s) in a Property & Casualty Insurance organization. Digital Experience domain knowledge. Incrementality/AB testing and Causal Inference. Track record of using data and analytics to improve performance KPIs. Compensation range: The salary range for this position is: $93,770 - $179,240. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Paid Search Analyst provides decision support and insight delivery for our Paid Search media buying team within the Property & Casualty business. Staff in this area will be responsible for enhancing the way we use data and analytics to optimize the Paid Search investment with consideration for digital experiences and other marketing channels. They will apply mathematical and statistical techniques and quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies and performance improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies. Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy. Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. Translates recommendation into communication materials to effectively present to colleagues for peer review and mid to upper-level management. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply. Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years' experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance). Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making. Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. What sets you apart: Familiarity with Marketing Attribution and Media Mix Modelling techniques. Paid Search analytics experience e.g., keyword assessment, bidding algorithm optimizations, branded vs. non-Branded interaction, customer segmentation, competitive analysis, media tagging, and conversion rate optimization. Major PPC platform campaign expertise e.g., SA360, Google Ads, Microsoft as well as Tableau and emerging search platforms. Prior role(s) in a Property & Casualty Insurance organization. Digital Experience domain knowledge. Incrementality/AB testing and Causal Inference. Track record of using data and analytics to improve performance KPIs. Compensation range: The salary range for this position is: $93,770 - $179,240. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Paid Search Analyst provides decision support and insight delivery for our Paid Search media buying team within the Property & Casualty business. Staff in this area will be responsible for enhancing the way we use data and analytics to optimize the Paid Search investment with consideration for digital experiences and other marketing channels. They will apply mathematical and statistical techniques and quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies and performance improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies. Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy. Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. Translates recommendation into communication materials to effectively present to colleagues for peer review and mid to upper-level management. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply. Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years' experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance). Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making. Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. What sets you apart: Familiarity with Marketing Attribution and Media Mix Modelling techniques. Paid Search analytics experience e.g., keyword assessment, bidding algorithm optimizations, branded vs. non-Branded interaction, customer segmentation, competitive analysis, media tagging, and conversion rate optimization. Major PPC platform campaign expertise e.g., SA360, Google Ads, Microsoft as well as Tableau and emerging search platforms. Prior role(s) in a Property & Casualty Insurance organization. Digital Experience domain knowledge. Incrementality/AB testing and Causal Inference. Track record of using data and analytics to improve performance KPIs. Compensation range: The salary range for this position is: $93,770 - $179,240. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Paid Search Analyst provides decision support and insight delivery for our Paid Search media buying team within the Property & Casualty business. Staff in this area will be responsible for enhancing the way we use data and analytics to optimize the Paid Search investment with consideration for digital experiences and other marketing channels. They will apply mathematical and statistical techniques and quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies and performance improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies. Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy. Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. Translates recommendation into communication materials to effectively present to colleagues for peer review and mid to upper-level management. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply. Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years' experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance). Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making. Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. What sets you apart: Familiarity with Marketing Attribution and Media Mix Modelling techniques. Paid Search analytics experience e.g., keyword assessment, bidding algorithm optimizations, branded vs. non-Branded interaction, customer segmentation, competitive analysis, media tagging, and conversion rate optimization. Major PPC platform campaign expertise e.g., SA360, Google Ads, Microsoft as well as Tableau and emerging search platforms. Prior role(s) in a Property & Casualty Insurance organization. Digital Experience domain knowledge. Incrementality/AB testing and Causal Inference. Track record of using data and analytics to improve performance KPIs. Compensation range: The salary range for this position is: $93,770 - $179,240. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Bank Contact Center IVR & Tools, you will be responsible for leading a digital/technology team focused on defining, managing and delivering technology member experiences and capabilities across the Line of Business and Enterprise Digital ecosystem: all platforms and related software programs pertaining to the IVR, MSR desktop tools, call routing, chat/social platforms, and other contact center tools. Plans, organizes, and controls the day-to-day digital/technology delivery activities, collaborates with cross-functional stakeholders and partners, and coordinates activities in a secure, stable, yet nimble environment, commensurate with the best interest of members and employees. Responsible for translating business priorities into digital/technology strategy and solutions by collaborating with senior leaders and internal stakeholders in enterprise digital/technology, communications and line of business product with the end goal of deploying innovative solutions. Responsible for contributing to the Digital/Technology Strategy and successfully executing on the strategy, goals and yearly Key Performance Indicators (KPI's) and Key Risk Indicators (KRI's). Effectively maintains, builds and delivers improved member experiences through well-defined digital journeys using voice of member feedback, member satisfactions scores (MSAT) and data. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Accountable for defining and socializing a data and insights-driven strategic line of business digital /technology capabilities and experience roadmap. Partners with and influences key stakeholders, including Enterprise Digital and IT, to drive the line of business digital/technology strategy and roadmap. Collaborates closely with the line of business Sales & Service and Analytics teams to produce required channel activity reporting and properly monitors expected/planned activity. Responsible for keeping abreast of industry trends and provides insights and translates and implements action plans resulting from findings. Leads a digital/technology team focused on defining and delivering innovative digital capabilities and experiences across line of business digital/technology platforms and channels in support of evolving member and business needs. Drives the performance and reliability of the strategy and roadmap, ensuring all key performance & risk indicators and objectives & key results are within expectations. Partners with Product GMs and other business stakeholders to identify and respond to changing business and/or member needs and subsequently translate into digital/technology action plans. Accountable for ensuring operational risk controls are in place in accordance with company or regulatory standards and policies. Builds and manages a high performing team of analytical digital/technology professionals through recruiting, training, coaching, performance management, and related managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive related digital/technology product experience in product acquisition, deepening and servicing experience in a digital/technology environment developing strategies, managing major initiatives and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high performing teams. Demonstrated knowledge of Technology/Digital products and/or emerging technology platforms, applications and standards. Demonstrates and maintains in-depth knowledge of regulatory requirements and supervisory expectations / laws impacting the organization's risk management framework, governance, standards, capabilities and risk strategy across all lines of business. Experience working with Agile delivery/development organizations. Demonstrated ability to think strategically and execute both strategic and tactical digital efforts related to the development and management of new products/product enhancements and leverage and influence leadership, and cross-functional teams to develop and execute product strategy. Solid business and technology acumen combined with strong digital, and customer experience foundations. Outstanding people management abilities, creates and sustains environment to succeed. Proven leadership and ability to influence at all levels of management as well as operate as effective change agent to achieve strategic goals). Advanced facilitation, collaboration and consensus building skills, with extensive experience in presenting to cross-functional teams and Senior/Executive leaders. Demonstrated ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency. Executive level business acumen in the areas of business operations, industry practices and emerging trends. What sets you apart: Design, develop, implement, and maintain IVR applications and systems to meet business requirements. Configure and customize IVR platforms to enable seamless call flows and interactive voice prompts. Develop and maintain IVR scripts, menus, and prompts, ensuring they are up to date with business processes and customer needs. Collaborate with stakeholders (business analysts, developers, etc.) to gather requirements and create functional specifications for IVR solutions. Translate complex business requirements into efficient IVR call flows and prompts. Focus on creating engaging and intuitive user experiences for customers and associates using IVA/IVR technologies. Develop and execute comprehensive migration strategies for transitioning from legacy IVR systems to modern platforms. Experience with tools and processes for migrating IVR flows to platforms like Amazon Connect and Amazon Lex. Experience with implementing AI solutions in IVR, MSR desktop tools, quality monitoring, data analytics Collaborate with teams to assess needs, develop proofs of concept, and deploy tailored migration plans. Design, implement, maintain, and monitor MSR desktop applications and systems to create optimal processes that focus efficiency, ease of use, and accuracy. Identify optimal processes for guided workflows to reduce cycle time and improve accuracy and compliance. Experience working with technology tools: Cisco, Microsoft, Genesys, AWS, NICE CX One US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $224,250-$403,650. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Paid Search Analyst provides decision support and insight delivery for our Paid Search media buying team within the Property & Casualty business. Staff in this area will be responsible for enhancing the way we use data and analytics to optimize the Paid Search investment with consideration for digital experiences and other marketing channels. They will apply mathematical and statistical techniques and quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies and performance improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies. Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy. Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. Translates recommendation into communication materials to effectively present to colleagues for peer review and mid to upper-level management. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply. Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years' experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance). Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making. Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. What sets you apart: Familiarity with Marketing Attribution and Media Mix Modelling techniques. Paid Search analytics experience e.g., keyword assessment, bidding algorithm optimizations, branded vs. non-Branded interaction, customer segmentation, competitive analysis, media tagging, and conversion rate optimization. Major PPC platform campaign expertise e.g., SA360, Google Ads, Microsoft as well as Tableau and emerging search platforms. Prior role(s) in a Property & Casualty Insurance organization. Digital Experience domain knowledge. Incrementality/AB testing and Causal Inference. Track record of using data and analytics to improve performance KPIs. Compensation range: The salary range for this position is: $93,770 - $179,240. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Paid Search Analyst provides decision support and insight delivery for our Paid Search media buying team within the Property & Casualty business. Staff in this area will be responsible for enhancing the way we use data and analytics to optimize the Paid Search investment with consideration for digital experiences and other marketing channels. They will apply mathematical and statistical techniques and quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies and performance improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies. Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy. Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. Translates recommendation into communication materials to effectively present to colleagues for peer review and mid to upper-level management. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply. Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years' experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance). Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making. Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. What sets you apart: Familiarity with Marketing Attribution and Media Mix Modelling techniques. Paid Search analytics experience e.g., keyword assessment, bidding algorithm optimizations, branded vs. non-Branded interaction, customer segmentation, competitive analysis, media tagging, and conversion rate optimization. Major PPC platform campaign expertise e.g., SA360, Google Ads, Microsoft as well as Tableau and emerging search platforms. Prior role(s) in a Property & Casualty Insurance organization. Digital Experience domain knowledge. Incrementality/AB testing and Causal Inference. Track record of using data and analytics to improve performance KPIs. Compensation range: The salary range for this position is: $93,770 - $179,240. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Business Intelligence Analyst, you will play a pivotal role within the CFO Data Delivery and Automation team, driving the development and delivery of financial data assets that support USAA's strategic goals. You will perform in-depth analysis, prototype solutions, and build strategies that lead to automation and the creation of scalable data products. Collaborating closely with IT, you will help transform financial and operational data into robust data assets, enabling efficient analytical consumption and supporting enterprise-wide decision-making. Analyzes complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May participate in consultation to users and in cross functional teams to address business issues. Prototypes solutions for displaying information based on business needs. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available. What you'll do: Independently participates in gathering complex business requirements by partnering with customers to define the business problem and data needs. Utilizes an intermediate understanding of multiple data structures and sources to lead the development and implementation of business intelligence solutions, which may include data visualization, data transformation, or data collection. Works closely with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices. Applies data visualization best practices - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding. Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis). Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value. Develops advanced knowledge to influence relevant data, information, and application architecture decisions. Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.) OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years experience experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.). Experience identifying and implementing innovative approaches to address business problems and solutions. Experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). Proven ability to build business knowledge through meaningful partnerships at the individual contributor, leadership, and EMG levels. Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management. Demonstrated ability to embed intuitive story telling within business intelligence solutions. What sets you apart: Hands-on experience coding in SQL and Python Proficient in working with Snowflake for data warehousing and analytics Skilled in gathering, redefining, and analyzing data across relational, non-relational databases, data lakes, and data warehouses Proven ability to automate manual processes and streamline reporting workflows Experienced in prototyping data assets and products, defining IT requirements, and collaborating with IT on strategic implementations Experience supporting Treasury, Capital, and Liquidity Management functions Familiar with financial data and Oracle EPM, ERP systems, and cube structures Compensation range: The salary range for this position is: $85,040-$162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Business Intelligence Analyst, you will play a pivotal role within the CFO Data Delivery and Automation team, driving the development and delivery of financial data assets that support USAA's strategic goals. You will perform in-depth analysis, prototype solutions, and build strategies that lead to automation and the creation of scalable data products. Collaborating closely with IT, you will help transform financial and operational data into robust data assets, enabling efficient analytical consumption and supporting enterprise-wide decision-making. Analyzes complex business problems and issues using data from internal and external sources to provide insight to analysts and decision makers. Identifies and interprets trends and patterns in datasets to locate influences. Creates specifications for reports and analysis based on business needs and required or available data elements. May participate in consultation to users and in cross functional teams to address business issues. Prototypes solutions for displaying information based on business needs. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available. What you'll do: Independently participates in gathering complex business requirements by partnering with customers to define the business problem and data needs. Utilizes an intermediate understanding of multiple data structures and sources to lead the development and implementation of business intelligence solutions, which may include data visualization, data transformation, or data collection. Works closely with IT execution teams on the development of analytic infrastructures, data engineering, or related business intelligence efforts. Includes collaborating on the design and implementation of technical standards and governance practices. Applies data visualization best practices - often selecting the right data 'tool for the job' - to identify and interpret trends or patterns while following standard Enterprise branding. Understands the value of prototyping, usability, and the end-user experience to maximize the impact of the final data visualization product (dashboard, report, insight, or analysis). Acts as a trusted data visualization advisor to the stakeholder/end-user in order to drive business value. Develops advanced knowledge to influence relevant data, information, and application architecture decisions. Actively participates in industry, COE, or other discipline-relevant groups/panels to keep abreast of industry trends and share best practices with team. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other business-related discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics or related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.) OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years experience experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, etc.). Experience identifying and implementing innovative approaches to address business problems and solutions. Experience developing business deliverables that leverage business intelligence platforms, data management platforms, or SQL-based languages (Tableau, Business Objects, Snowflake, Hadoop, Netezza, NoSQL, ANSI SQL, or related). Proven ability to build business knowledge through meaningful partnerships at the individual contributor, leadership, and EMG levels. Demonstrated advanced communication skills with the ability to deliver presentations to all levels of management. Demonstrated ability to embed intuitive story telling within business intelligence solutions. What sets you apart: Hands-on experience coding in SQL and Python Proficient in working with Snowflake for data warehousing and analytics Skilled in gathering, redefining, and analyzing data across relational, non-relational databases, data lakes, and data warehouses Proven ability to automate manual processes and streamline reporting workflows Experienced in prototyping data assets and products, defining IT requirements, and collaborating with IT on strategic implementations Experience supporting Treasury, Capital, and Liquidity Management functions Familiar with financial data and Oracle EPM, ERP systems, and cube structures Compensation range: The salary range for this position is: $85,040-$162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Paid Search Analyst provides decision support and insight delivery for our Paid Search media buying team within the Property & Casualty business. Staff in this area will be responsible for enhancing the way we use data and analytics to optimize the Paid Search investment with consideration for digital experiences and other marketing channels. They will apply mathematical and statistical techniques and quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies and performance improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies. Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy. Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. Translates recommendation into communication materials to effectively present to colleagues for peer review and mid to upper-level management. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply. Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years' experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance). Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making. Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. What sets you apart: Familiarity with Marketing Attribution and Media Mix Modelling techniques. Paid Search analytics experience e.g., keyword assessment, bidding algorithm optimizations, branded vs. non-Branded interaction, customer segmentation, competitive analysis, media tagging, and conversion rate optimization. Major PPC platform campaign expertise e.g., SA360, Google Ads, Microsoft as well as Tableau and emerging search platforms. Prior role(s) in a Property & Casualty Insurance organization. Digital Experience domain knowledge. Incrementality/AB testing and Causal Inference. Track record of using data and analytics to improve performance KPIs. Compensation range: The salary range for this position is: $93,770 - $179,240. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
12/06/2025
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Paid Search Analyst provides decision support and insight delivery for our Paid Search media buying team within the Property & Casualty business. Staff in this area will be responsible for enhancing the way we use data and analytics to optimize the Paid Search investment with consideration for digital experiences and other marketing channels. They will apply mathematical and statistical techniques and quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. The essence of work performed by the Decision Science Analyst involves gathering, manipulating and synthesizing data (e.g., attributes, transactions, behaviors, etc.), models and other relevant information to draw conclusions and make recommendations resulting in implementable strategies and performance improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies. Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy. Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. Translates recommendation into communication materials to effectively present to colleagues for peer review and mid to upper-level management. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply. Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Delivers analysis/findings in a manner that conveys understanding, influences mid to upper-level management, garners support for recommendations, drives business decisions, and influences business strategy. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance) OR Advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline with 2 years' experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance). Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making. Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. What sets you apart: Familiarity with Marketing Attribution and Media Mix Modelling techniques. Paid Search analytics experience e.g., keyword assessment, bidding algorithm optimizations, branded vs. non-Branded interaction, customer segmentation, competitive analysis, media tagging, and conversion rate optimization. Major PPC platform campaign expertise e.g., SA360, Google Ads, Microsoft as well as Tableau and emerging search platforms. Prior role(s) in a Property & Casualty Insurance organization. Digital Experience domain knowledge. Incrementality/AB testing and Causal Inference. Track record of using data and analytics to improve performance KPIs. Compensation range: The salary range for this position is: $93,770 - $179,240. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
