Find your calling at Mercy! Responsible for financial areas of Mercy Medical Center including Accounting, Payroll, Decision Support and Budgeting. These areas are responsible for the cash management; processing and payment of invoices; accumulation of compensated time-related payroll processing; budget coordination and consolidation; reporting of productivity and labor utilization; reporting of statistics; and reporting of financial results. Direct supervision over decision support including cost accounting, service line analysis, building tools to track volume trends. Oversees preparation of Medicare and Medicaid cost report, IRS filings, and other regulatory reporting. Oversees and systems of internal control. Provides financial analysis for special projects. Performs other duties as assigned. Position Details: Vice President - Finance, Mercy Washington and Lincoln Communities This position reports to the East Communities CFO and is responsible for the direction and leadership of the finance function of the Community including internal/external departmental and consolidated financial reporting, audits, financial planning and analysis, and direct support to the SVP of Financial Operations, Hospital CEO and other senior leaders of the organization. Specific oversight responsibilities include annual financial and capital plan preparation and consolidation for the community, successful completion of the annual external audit, and support of Mercy-wide finance functions to ensure tax and other regulatory compliance. Education Bachelor's degree in accounting or finance (required) CPA (preferred) MBA or master's in finance/healthcare administration (preferred) Experience Minimum 5 years in a senior financial leadership role within a hospital or large healthcare organization Proven success in leading and articulating financial strategy, budgeting, and operational performance Revenue Cycle Improvement experience preferred Key Competencies & Skills Executive-level leadership in healthcare finance (Director level or above Strong operational finance background with ability to drive performance metrics Strategic partner to clinical and operational teams Skilled in presenting financial insights to executive stakeholders Knowledge of healthcare reimbursement, payer contracting, and compliance What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. EEO/AA/Minorities/Females/Disabled/Veterans Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Finance, Vice President, Leadership
04/05/2026
Full time
Find your calling at Mercy! Responsible for financial areas of Mercy Medical Center including Accounting, Payroll, Decision Support and Budgeting. These areas are responsible for the cash management; processing and payment of invoices; accumulation of compensated time-related payroll processing; budget coordination and consolidation; reporting of productivity and labor utilization; reporting of statistics; and reporting of financial results. Direct supervision over decision support including cost accounting, service line analysis, building tools to track volume trends. Oversees preparation of Medicare and Medicaid cost report, IRS filings, and other regulatory reporting. Oversees and systems of internal control. Provides financial analysis for special projects. Performs other duties as assigned. Position Details: Vice President - Finance, Mercy Washington and Lincoln Communities This position reports to the East Communities CFO and is responsible for the direction and leadership of the finance function of the Community including internal/external departmental and consolidated financial reporting, audits, financial planning and analysis, and direct support to the SVP of Financial Operations, Hospital CEO and other senior leaders of the organization. Specific oversight responsibilities include annual financial and capital plan preparation and consolidation for the community, successful completion of the annual external audit, and support of Mercy-wide finance functions to ensure tax and other regulatory compliance. Education Bachelor's degree in accounting or finance (required) CPA (preferred) MBA or master's in finance/healthcare administration (preferred) Experience Minimum 5 years in a senior financial leadership role within a hospital or large healthcare organization Proven success in leading and articulating financial strategy, budgeting, and operational performance Revenue Cycle Improvement experience preferred Key Competencies & Skills Executive-level leadership in healthcare finance (Director level or above Strong operational finance background with ability to drive performance metrics Strategic partner to clinical and operational teams Skilled in presenting financial insights to executive stakeholders Knowledge of healthcare reimbursement, payer contracting, and compliance What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. EEO/AA/Minorities/Females/Disabled/Veterans Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Finance, Vice President, Leadership
$10,000 sign on bonus for offers signed from December 1, 2025 through March 31, 2026. Terms and conditions apply The Real Estate Planning Project Manager in a healthcare setting is responsible for overseeing the strategic planning, development, and execution of real estate and facility projects. This role ensures that healthcare facilities are designed, constructed, and maintained to support clinical operations, regulatory compliance, and long-term organizational goals. Essential Job Statements Strategic Planning & Development Collaborate with real estate team and senior leadership to align real estate strategies with healthcare delivery goals. Conduct feasibility studies, site selection, schematic design, design development, construction document/administration and space utilization analysis. Participate in the development of facility master plans as required Project Management Lead capital projects from concept through completion, including renovations, expansions, and new construction. Lead the development of the request for bids and/or request for proposal scope of projects in coordination with supply chain Select and negotiate with supply chain and legal appropriate contracts for architectural and engineering services Manage project scope, budget, timeline, and quality standards. Coordinate with architects, engineers, contractors, and internal stakeholders to set up design meetings. Coordinate completed design projects for handoff to construction teams Manage project to ensure the scope is within the parameters established to meet budget and timeline Document information for design meetings and information/communication records for the real estate portfolio. Regulatory Compliance & Risk Management Ensure all projects comply with healthcare regulations (e.g., Joint Commission, OSHA, ADA, CMS, FGI,). Oversee environmental and safety risk assessments. Ensure all processes and policies are followed to include significant transaction processes required by the Board of Directors. Financial Oversight Prepare and manage project budgets and financial forecasts. Create workday and strata documents to support the project Evaluate cost-saving opportunities and return on investment. Develop SBAR for justification of project overruns Stakeholder Communication Serve as the liaison between clinical departments, administration, and external vendors. Provide regular updates to executive leadership and board members. Patient Population: N/A Employment Qualifications Required Education: Bachelor's degree in Project Management, Facilities Management, Engineering, Architecture, or a related field. Preferred Education: A Master's degree in Project Management, Facilities Management, Engineering, Architecture, or a related field. Licensing/ Certification Licensure/Certification Required: N/A Licensure/Certification Preferred: PMP certification, Lean, Six Sigma Green Belt or Black Belt certification Minimum Qualifications Years and Type of Required Experience: 3+ years of experience in facility management, construction, or project management in health care industry. Preferred 5 years of experience in facility management, construction or project management in health care industry. Other Knowledge, Skills and Abilities Required: Proficiency in standard Microsoft desktop software including MS Projects, AutoCAD or Revit, e-Builder. Strong organizational, communication, and leadership skills. Other Knowledge, Skills and Abilities Preferred: Ability to juggle multiple goals and deadlines in the context of the big picture. Ability to build a strong network and relationships at executive levels with technology and solutions, customers and vendor groups. Excellent written, interpersonal and oral communication skills. Proven analytical and problem-solving abilities. Combination of education and experience in lieu of a degree. Working Conditions: Periods of high stress and fluctuating workloads may occur. Required to car travel to off-site locations, occasionally in adverse weather conditions. May be exposed to high noise levels and bright lights. May have periods of constant interruptions. Prolonged periods of working alone. Physical Requirements Physical Demands: Stoop, Kneel, Squat Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: N/A Hazards: Exposure to dust/fumes Mental/Sensory - Emotional Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Fast pace environment , Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
04/05/2026
Full time
$10,000 sign on bonus for offers signed from December 1, 2025 through March 31, 2026. Terms and conditions apply The Real Estate Planning Project Manager in a healthcare setting is responsible for overseeing the strategic planning, development, and execution of real estate and facility projects. This role ensures that healthcare facilities are designed, constructed, and maintained to support clinical operations, regulatory compliance, and long-term organizational goals. Essential Job Statements Strategic Planning & Development Collaborate with real estate team and senior leadership to align real estate strategies with healthcare delivery goals. Conduct feasibility studies, site selection, schematic design, design development, construction document/administration and space utilization analysis. Participate in the development of facility master plans as required Project Management Lead capital projects from concept through completion, including renovations, expansions, and new construction. Lead the development of the request for bids and/or request for proposal scope of projects in coordination with supply chain Select and negotiate with supply chain and legal appropriate contracts for architectural and engineering services Manage project scope, budget, timeline, and quality standards. Coordinate with architects, engineers, contractors, and internal stakeholders to set up design meetings. Coordinate completed design projects for handoff to construction teams Manage project to ensure the scope is within the parameters established to meet budget and timeline Document information for design meetings and information/communication records for the real estate portfolio. Regulatory Compliance & Risk Management Ensure all projects comply with healthcare regulations (e.g., Joint Commission, OSHA, ADA, CMS, FGI,). Oversee environmental and safety risk assessments. Ensure all processes and policies are followed to include significant transaction processes required by the Board of Directors. Financial Oversight Prepare and manage project budgets and financial forecasts. Create workday and strata documents to support the project Evaluate cost-saving opportunities and return on investment. Develop SBAR for justification of project overruns Stakeholder Communication Serve as the liaison between clinical departments, administration, and external vendors. Provide regular updates to executive leadership and board members. Patient Population: N/A Employment Qualifications Required Education: Bachelor's degree in Project Management, Facilities Management, Engineering, Architecture, or a related field. Preferred Education: A Master's degree in Project Management, Facilities Management, Engineering, Architecture, or a related field. Licensing/ Certification Licensure/Certification Required: N/A Licensure/Certification Preferred: PMP certification, Lean, Six Sigma Green Belt or Black Belt certification Minimum Qualifications Years and Type of Required Experience: 3+ years of experience in facility management, construction, or project management in health care industry. Preferred 5 years of experience in facility management, construction or project management in health care industry. Other Knowledge, Skills and Abilities Required: Proficiency in standard Microsoft desktop software including MS Projects, AutoCAD or Revit, e-Builder. Strong organizational, communication, and leadership skills. Other Knowledge, Skills and Abilities Preferred: Ability to juggle multiple goals and deadlines in the context of the big picture. Ability to build a strong network and relationships at executive levels with technology and solutions, customers and vendor groups. Excellent written, interpersonal and oral communication skills. Proven analytical and problem-solving abilities. Combination of education and experience in lieu of a degree. Working Conditions: Periods of high stress and fluctuating workloads may occur. Required to car travel to off-site locations, occasionally in adverse weather conditions. May be exposed to high noise levels and bright lights. May have periods of constant interruptions. Prolonged periods of working alone. Physical Requirements Physical Demands: Stoop, Kneel, Squat Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: N/A Hazards: Exposure to dust/fumes Mental/Sensory - Emotional Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Fast pace environment , Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
Location: Primarily DC Area Security Clearance: U.S. Citizen with active or prior Top Secret/SCI clearance (or eligible) Position Summary NorthStar is seeking an experienced senior Business Development executive to lead the commercialization of advanced Space Situational Awareness (SSA) and Space Domain Awareness (SDA) services for U.S. Government customers, with a primary focus on the Department of Defense and the Intelligence Community. This role is mission critical for driving NorthStar's growth in the defense sector, shaping product strategy, and building trusted partnerships across the national security community. Key Responsibilities Develop and execute commercialization strategies for SSA and SDA, targeting high value government contracts. Lead pipeline growth and capture management for multi domain operations, with full accountability for new business awards and strategic market penetration. Engage DoD and Intelligence Community stakeholders to identify mission requirements, influence acquisition strategies, and optimize product market fit. Direct cross functional teams (engineering, operations, finance, legal) to develop winning proposals and deliver innovative solutions. Build and maintain relationships with key decision makers, end users, and contracting officers to align solutions with mission needs. Represent NorthStar at industry events, government forums, and defense innovation engagements. Analyze industry trends, competitor activities, and customer needs to inform strategic planning and pipeline prioritization. Champion technology investments and advocate for Internal Research and Development (IRAD) funding to deliver cutting edge solutions for emerging customer needs. Ensure compliance with applicable regulations, policies, and procedures during the capture process. Required Qualifications Minimum 10 years' experience in the U.S. space industry, including executive level leadership in business development and capture management. Demonstrated knowledge and experience (min 10 years) with satellite systems and services within the US government and military markets. Demonstrated knowledge and experience with SSA and SDA concepts and market drivers. Proven track record of securing competitive contract awards valued at $50M+ in DoD, Intelligence Community, or National Security Space programs. Deep understanding of DoD acquisition processes, federal procurement lifecycle, and government contracting vehicles (FFP, IDIQ, T&M). U.S. citizenship with active or previous Top Secret/SCI clearance; DC, VA area resident or willingness to relocate. Bachelor's degree in Physics, Engineering, Astronomy, Orbit Dynamics, Business, or a related field; MBA or advanced degree preferred. Experience leading and mentoring teams of business development and capture professionals in high security environments. Exceptional written, verbal, and interpersonal communication skills. Preferred Qualifications Advanced certifications in business development or capture management (e.g., Shipley, APMP). Established network and excellent reputation within the DoD, Intelligence Community, and National Security Space ecosystem. Experience with allied military branches or international defense organizations. Demonstrated ability to build and maintain relationships with executives, decision makers, and industry partners. Experience with strategic planning, profit and loss (P&L) responsibility, and investment planning. Compensation & Benefits NorthStar offers a competitive compensation package, including base salary, performance incentives, comprehensive health benefits, retirement plans, paid time off, and opportunities for professional development. Salary range and benefits are commensurate with experience and market standards. About NorthStar NorthStar is a global leader in space-based data and analytics, specializing in Space Situational Awareness (SSA) and Space Domain Awareness (SDA) for government and commercial clients. NorthStar Earth and Space Systems Inc. operates its government business from the DC Area with its parent company headquartered in Montreal, Canada, and a fully European enterprise in Luxembourg, in addition to satellite offices in Wellington, New Zealand. With a truly global footprint, NorthStar delivers first in class space surveillance capabilities, validated by leading defense agencies such as DARPA, and directly supporting the security, resilience, and sustainability objectives of NATO, the US, Canada, the EU, and allied partners. NorthStar's constellation leverages advanced wide field of view (WFOV) sensors and automated data processing pipelines to deliver real time, actionable intelligence for space safety and national security. Our solutions empower defense organizations and mission partners to navigate the rapidly evolving space domain, harnessing big data, artificial intelligence, and cloud based edge computing to optimize operational decision making and safeguard critical assets against emerging threats. With a team of over 70 highly skilled professionals, NorthStar is committed to innovation, sovereignty, and the responsible stewardship of space. Our mission is to ensure the safety, sustainability, and resilience of space operations-protecting national interests and supporting global security in an increasingly contested and complex environment. Equal Opportunity Statement NorthStar is an equal opportunity employer. We provide equal employment opportunity to all employees and applicants for employment and do not and will not discriminate against employees or applicants on the basis of any category protected under local, state or federal law.
04/05/2026
Full time
Location: Primarily DC Area Security Clearance: U.S. Citizen with active or prior Top Secret/SCI clearance (or eligible) Position Summary NorthStar is seeking an experienced senior Business Development executive to lead the commercialization of advanced Space Situational Awareness (SSA) and Space Domain Awareness (SDA) services for U.S. Government customers, with a primary focus on the Department of Defense and the Intelligence Community. This role is mission critical for driving NorthStar's growth in the defense sector, shaping product strategy, and building trusted partnerships across the national security community. Key Responsibilities Develop and execute commercialization strategies for SSA and SDA, targeting high value government contracts. Lead pipeline growth and capture management for multi domain operations, with full accountability for new business awards and strategic market penetration. Engage DoD and Intelligence Community stakeholders to identify mission requirements, influence acquisition strategies, and optimize product market fit. Direct cross functional teams (engineering, operations, finance, legal) to develop winning proposals and deliver innovative solutions. Build and maintain relationships with key decision makers, end users, and contracting officers to align solutions with mission needs. Represent NorthStar at industry events, government forums, and defense innovation engagements. Analyze industry trends, competitor activities, and customer needs to inform strategic planning and pipeline prioritization. Champion technology investments and advocate for Internal Research and Development (IRAD) funding to deliver cutting edge solutions for emerging customer needs. Ensure compliance with applicable regulations, policies, and procedures during the capture process. Required Qualifications Minimum 10 years' experience in the U.S. space industry, including executive level leadership in business development and capture management. Demonstrated knowledge and experience (min 10 years) with satellite systems and services within the US government and military markets. Demonstrated knowledge and experience with SSA and SDA concepts and market drivers. Proven track record of securing competitive contract awards valued at $50M+ in DoD, Intelligence Community, or National Security Space programs. Deep understanding of DoD acquisition processes, federal procurement lifecycle, and government contracting vehicles (FFP, IDIQ, T&M). U.S. citizenship with active or previous Top Secret/SCI clearance; DC, VA area resident or willingness to relocate. Bachelor's degree in Physics, Engineering, Astronomy, Orbit Dynamics, Business, or a related field; MBA or advanced degree preferred. Experience leading and mentoring teams of business development and capture professionals in high security environments. Exceptional written, verbal, and interpersonal communication skills. Preferred Qualifications Advanced certifications in business development or capture management (e.g., Shipley, APMP). Established network and excellent reputation within the DoD, Intelligence Community, and National Security Space ecosystem. Experience with allied military branches or international defense organizations. Demonstrated ability to build and maintain relationships with executives, decision makers, and industry partners. Experience with strategic planning, profit and loss (P&L) responsibility, and investment planning. Compensation & Benefits NorthStar offers a competitive compensation package, including base salary, performance incentives, comprehensive health benefits, retirement plans, paid time off, and opportunities for professional development. Salary range and benefits are commensurate with experience and market standards. About NorthStar NorthStar is a global leader in space-based data and analytics, specializing in Space Situational Awareness (SSA) and Space Domain Awareness (SDA) for government and commercial clients. NorthStar Earth and Space Systems Inc. operates its government business from the DC Area with its parent company headquartered in Montreal, Canada, and a fully European enterprise in Luxembourg, in addition to satellite offices in Wellington, New Zealand. With a truly global footprint, NorthStar delivers first in class space surveillance capabilities, validated by leading defense agencies such as DARPA, and directly supporting the security, resilience, and sustainability objectives of NATO, the US, Canada, the EU, and allied partners. NorthStar's constellation leverages advanced wide field of view (WFOV) sensors and automated data processing pipelines to deliver real time, actionable intelligence for space safety and national security. Our solutions empower defense organizations and mission partners to navigate the rapidly evolving space domain, harnessing big data, artificial intelligence, and cloud based edge computing to optimize operational decision making and safeguard critical assets against emerging threats. With a team of over 70 highly skilled professionals, NorthStar is committed to innovation, sovereignty, and the responsible stewardship of space. Our mission is to ensure the safety, sustainability, and resilience of space operations-protecting national interests and supporting global security in an increasingly contested and complex environment. Equal Opportunity Statement NorthStar is an equal opportunity employer. We provide equal employment opportunity to all employees and applicants for employment and do not and will not discriminate against employees or applicants on the basis of any category protected under local, state or federal law.
The Water/Wastewater Project Manager provides onsite technical assistance and training to rural community infrastructure systems with water or waste disposal problems and needs in the areas of project planning, financing, utility management and administration. Communities Unlimited is one of six regional non-profit organizations that are partners in the national Rural Community Assistance Partnership (RCAP) through which these services are available in all U.S.A. and territories. This role works from home, however candidate must currently live in the Little Rock area. CU offers a range of benefits, including medical, dental, and vision insurance, a Health Savings Account with annual employer contributions, Flexible Spending Accounts, company-paid Short-Term & Long-Term Disability and Basic Life Insurance. An Employer 401k Match, paid holiday, vacation and sick time. Education/Certification Requirements Option A: Bachelor's degree in environmental sciences, social sciences, management, public administration or related field preferred and 1 year experience. OR Option B: High School diploma or Current Water or Wastewater Operator Certification and a minimum of 5 years of experience in operating and/or managing community environmental management systems. Must maintain a valid driver's license, have reliable transportation, an acceptable driving record, and at least the state minimum personal liability auto insurance coverage. Must be authorized to work in the USA. Experience/Skills Requirements Effectively communicate in both written and verbal formats. Deliver results in an environment with a high degree of self-directed time management and project management. Understand basic financial statements, operational and capital improvement project budgeting. Deliver high degree of accuracy with attention to detail in work products Summary of Essential Job Duties Provide onsite technical assistance services to approximately 15-20 small communities and/or existing small water/wastewater facilities serving rural areas, to address public water supply and wastewater disposal problems in the state. Prepare and submit clear and cogent, written project narrative reports, accurately detailing technical assistance activities provided to each project community. Project reporting must be in accordance with formats and instructions provided for the CU Environmental Program and the Rural Community Assistance Partnership, and reports must be prepared and submitted in a timely manner.Research, develop, and submit to local community or utility decision-makers: written reports, recommendations, feasibility studies, rate analyses etc., as necessary, to enable local communities and/or utilities to make informed decisions necessary to resolve local problems and alleviate local needs. Establish and maintain complete community project files, including but not limited to a written log of all project related activities, correspondence, reports, and working papers.Organize and conduct small group meetings in project communities to assist local decision-makers on matters affecting facility development of water/wastewater facilities and/or developing solutions to existing water/waste disposal problems. Partner with Project Manager of Training to facilitate community trainings.The employee shall work well under pressure, meeting multiple and sometimes competing deadlines. The employee shall at all times demonstrate cooperative behavior with colleagues and supervisors.Establish and maintain effective working relationships with federal, state and local officials involved with the regulation and financing of public water/waste disposal facilities and services.Establish and maintain regular communications and work relationships, with appropriate agencies, institutions, individuals, or offices within the state in order to: (a) maintain, improve and/or expand services & scope of the Communities Unlimited Environmental program; and/or (b): improve the ability of all small, rural communities in the state to provide safe, affordable, water and waste disposal services to their residents.Maintain working knowledge of and comply with corporate policies, procedure, supervisor direction and contractual compliance requirements.Maintain the highest level of confidentiality and security with all information, understanding your obligations in regard to client data, community environmental system data, borrower data, payroll data, HR data, medical information, workman's compensation data, IT data, computer passwords, email account passwords, phone lock codes, etc. Accurate and timely submission of time and expenses in compliance with CU policy and supervisor direction, understanding this record in a critical part of CU's compliance with grants and contracts.Comply with corporate branding and communication requirements and support corporate communication processes by submitting client stories, securing releases for use of client quotes/images; media capture (photos, videos, etc.) and collaborating with communications staff to promote events, loan closings, community projects and milestones and client businesses.Attend CU staff meetings.Represent CU at/facilitate other meetings and events as needed. Special projects and other duties may be assigned by the supervisor or program director. Tools Used in Job Proficient use of a computer, internet, smart phone (texting, email, photos, videos, social media, and calls), web-based databases for data-entry, Microsoft Office suite including Outlook, Word, Excel and PowerPoint are required. The use of additional software for project-related activities may be required, and training will be provided. Work Environment The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. EOE Compensation details: 0 Yearly Salary PIfc9a-6219
04/05/2026
Full time
The Water/Wastewater Project Manager provides onsite technical assistance and training to rural community infrastructure systems with water or waste disposal problems and needs in the areas of project planning, financing, utility management and administration. Communities Unlimited is one of six regional non-profit organizations that are partners in the national Rural Community Assistance Partnership (RCAP) through which these services are available in all U.S.A. and territories. This role works from home, however candidate must currently live in the Little Rock area. CU offers a range of benefits, including medical, dental, and vision insurance, a Health Savings Account with annual employer contributions, Flexible Spending Accounts, company-paid Short-Term & Long-Term Disability and Basic Life Insurance. An Employer 401k Match, paid holiday, vacation and sick time. Education/Certification Requirements Option A: Bachelor's degree in environmental sciences, social sciences, management, public administration or related field preferred and 1 year experience. OR Option B: High School diploma or Current Water or Wastewater Operator Certification and a minimum of 5 years of experience in operating and/or managing community environmental management systems. Must maintain a valid driver's license, have reliable transportation, an acceptable driving record, and at least the state minimum personal liability auto insurance coverage. Must be authorized to work in the USA. Experience/Skills Requirements Effectively communicate in both written and verbal formats. Deliver results in an environment with a high degree of self-directed time management and project management. Understand basic financial statements, operational and capital improvement project budgeting. Deliver high degree of accuracy with attention to detail in work products Summary of Essential Job Duties Provide onsite technical assistance services to approximately 15-20 small communities and/or existing small water/wastewater facilities serving rural areas, to address public water supply and wastewater disposal problems in the state. Prepare and submit clear and cogent, written project narrative reports, accurately detailing technical assistance activities provided to each project community. Project reporting must be in accordance with formats and instructions provided for the CU Environmental Program and the Rural Community Assistance Partnership, and reports must be prepared and submitted in a timely manner.Research, develop, and submit to local community or utility decision-makers: written reports, recommendations, feasibility studies, rate analyses etc., as necessary, to enable local communities and/or utilities to make informed decisions necessary to resolve local problems and alleviate local needs. Establish and maintain complete community project files, including but not limited to a written log of all project related activities, correspondence, reports, and working papers.Organize and conduct small group meetings in project communities to assist local decision-makers on matters affecting facility development of water/wastewater facilities and/or developing solutions to existing water/waste disposal problems. Partner with Project Manager of Training to facilitate community trainings.The employee shall work well under pressure, meeting multiple and sometimes competing deadlines. The employee shall at all times demonstrate cooperative behavior with colleagues and supervisors.Establish and maintain effective working relationships with federal, state and local officials involved with the regulation and financing of public water/waste disposal facilities and services.Establish and maintain regular communications and work relationships, with appropriate agencies, institutions, individuals, or offices within the state in order to: (a) maintain, improve and/or expand services & scope of the Communities Unlimited Environmental program; and/or (b): improve the ability of all small, rural communities in the state to provide safe, affordable, water and waste disposal services to their residents.Maintain working knowledge of and comply with corporate policies, procedure, supervisor direction and contractual compliance requirements.Maintain the highest level of confidentiality and security with all information, understanding your obligations in regard to client data, community environmental system data, borrower data, payroll data, HR data, medical information, workman's compensation data, IT data, computer passwords, email account passwords, phone lock codes, etc. Accurate and timely submission of time and expenses in compliance with CU policy and supervisor direction, understanding this record in a critical part of CU's compliance with grants and contracts.Comply with corporate branding and communication requirements and support corporate communication processes by submitting client stories, securing releases for use of client quotes/images; media capture (photos, videos, etc.) and collaborating with communications staff to promote events, loan closings, community projects and milestones and client businesses.Attend CU staff meetings.Represent CU at/facilitate other meetings and events as needed. Special projects and other duties may be assigned by the supervisor or program director. Tools Used in Job Proficient use of a computer, internet, smart phone (texting, email, photos, videos, social media, and calls), web-based databases for data-entry, Microsoft Office suite including Outlook, Word, Excel and PowerPoint are required. The use of additional software for project-related activities may be required, and training will be provided. Work Environment The work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. EOE Compensation details: 0 Yearly Salary PIfc9a-6219
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Examiner you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Tampa, FL, San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates. Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation. Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. Serves as a resource for team members on complex claims. Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 4 years auto claims and injury adjusting experience. Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Advanced negotiation, investigation, communication, and conflict resolution skills. Demonstrated strong time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Advanced knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage College Degree (Bachelor's or higher) Insurance Designation US military experience through military service or a military spouse/domestic partner optional Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/05/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Examiner you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Tampa, FL, San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates. Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation. Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. Serves as a resource for team members on complex claims. Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 4 years auto claims and injury adjusting experience. Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Advanced negotiation, investigation, communication, and conflict resolution skills. Demonstrated strong time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Advanced knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage College Degree (Bachelor's or higher) Insurance Designation US military experience through military service or a military spouse/domestic partner optional Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate. This role is remote eligible in the continental U.S. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. USAA office locations are San Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. This is an experienced desk Property Adjuster role and is a hourly, non-exempt position with overtime and CAT pay opportunities. The ideal candidate will possess strong virtual estimating skills for low to moderate severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. Typical work schedules are between 9:00 am - 5:00 pm (local time) Monday to Friday, with potential to work extended hours to support CAT claims. What you'll do: Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage. Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies. Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes. Maintains accurate, thorough, and current claim file documentation throughout the claims process. Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of experience handling low complexity property claims and/or customer service, military leadership, construction related industry/insurance experience. Knowledge of estimating losses using Xactimate or similar tools and platforms. Demonstrated negotiation, investigation, communication, and conflict resolution skills. Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations. Ability to prioritize and multi-task, including navigating through multiple business applications. May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: Currently reside in the Eastern or Central time zones, within catastrophe prone areas 1+ years of residential property adjusting of moderate complexity claims 1+ years of estimate writing skills using Xactimate, Claim X or virtual estimating Proficient with virtual tools (such as Claim X, Hover, and Hosta) Handling claims from start (FNOL, reviewing policy, making coverage decisions) to finish including settlement Experience scoping the loss, assessing damages, interpreting policy and making claim decisions Experience on a Property Catastrophe team handling inside or field claims (i.e. wind, hail, hurricane, flooding) Knowledge of homeowner property policies and endorsements Currently hold an active P&C Adjuster license Prior experience working directly for a standard insurance carrier Ability to work overtime and extended hours to support CAT claims US military experience through military service or a military spouse/domestic partner Physical Demand Requirements: May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license. May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $57,970 - $97,820. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/05/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members' life events, as appropriate. This role is remote eligible in the continental U.S. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. USAA office locations are San Antonio, TX, Phoenix, AZ Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. This is an experienced desk Property Adjuster role and is a hourly, non-exempt position with overtime and CAT pay opportunities. The ideal candidate will possess strong virtual estimating skills for low to moderate severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss. Typical work schedules are between 9:00 am - 5:00 pm (local time) Monday to Friday, with potential to work extended hours to support CAT claims. What you'll do: Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage. Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies. Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes. Maintains accurate, thorough, and current claim file documentation throughout the claims process. Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 1 year of experience handling low complexity property claims and/or customer service, military leadership, construction related industry/insurance experience. Knowledge of estimating losses using Xactimate or similar tools and platforms. Demonstrated negotiation, investigation, communication, and conflict resolution skills. Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations. Ability to prioritize and multi-task, including navigating through multiple business applications. May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: Currently reside in the Eastern or Central time zones, within catastrophe prone areas 1+ years of residential property adjusting of moderate complexity claims 1+ years of estimate writing skills using Xactimate, Claim X or virtual estimating Proficient with virtual tools (such as Claim X, Hover, and Hosta) Handling claims from start (FNOL, reviewing policy, making coverage decisions) to finish including settlement Experience scoping the loss, assessing damages, interpreting policy and making claim decisions Experience on a Property Catastrophe team handling inside or field claims (i.e. wind, hail, hurricane, flooding) Knowledge of homeowner property policies and endorsements Currently hold an active P&C Adjuster license Prior experience working directly for a standard insurance carrier Ability to work overtime and extended hours to support CAT claims US military experience through military service or a military spouse/domestic partner Physical Demand Requirements: May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license. May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $57,970 - $97,820. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Associate Director/Director, Patient Safety Operations Job Category: Development - Ionis Requisition Number: IONIS003930 Apply now Posted : January 17, 2026 Full-Time Locations Showing 1 location Headquartered in Carlsbad, California, and with offices in Boston, Massachusetts, and Dublin, Ireland, Ionis has been at work for more than three decades discovering medical breakthroughs that have redefined life for people with serious diseases. We're pioneers in RNA targeted medicines, and our platform continues to revolutionize drug discovery and transform lives for patients with unmet needs. With multiple marketed medicines and a leading pipeline in neurology, cardiology and select areas of high patient needs, we continue to drive innovation in RNA therapies in addition to advancing new approaches in gene editing to provide greater value to patients and are well positioned financially to deliver on our strategic goals. At Ionis, we pride ourselves on cultivating a challenging, motivating and rewarding environment that fosters innovation and scientific excellence. We know that our success is a direct result of the exceptional talents and dedication of our employees. With an unprecedented opportunity to change the course of human health, we look to add diverse individuals, skill sets and perspectives to our exceptional team. We continue to invest time, money and energy into making our onsite, hybrid and remote work environments a place where solid and lasting relationships are built and where our culture and employees can thrive. We're building on our rich history, and we believe our greatest achievements are ahead of us. If you're passionate about the opportunity to have meaningful impact on patients in need, we invite you to apply and join us. Experience and contribute to our unique culture while you develop and expand your career! ASSOCIATE DIRECTOR/ DIRECTOR, PATIENT SAFETY OPERATIONS SUMMARY: This position plays a key lead role in overseeing the multidisciplinary arena of Patient Safety Operations (clinical development and post marketing), supporting the global pharmacovigilance systems and associated processes. Requires close cross functional collaboration and a deep understanding of interdependent safety data flows as tasks can be assigned as independent projects. Ensures compliance with applicable regulatory requirements and internal procedures while supporting the overall strategy, quality, and efficiency of the Patient Safety and Pharmacovigilance function. This position manages and oversees the end to end processes for the following and is not limited to: case processing oversight and compliance, expedited reporting submission and compliance management, vendor / CRO / Business Partner compliance management, safety data exchange and pharmacovigilance agreements (SDEAs and PVAs respectively), aggregate reporting planning / Drug Safety Surveillance (DSS) support, safety database administration / SME, inspection readiness, etc. RESPONSIBILITIES: Lead and oversee day to day drug safety operations macro and micro tasks assigned across clinical and post marketing programs. Manage case processing workflows, timelines, and quality assurance in collaboration with internal and external teams. Manage Safety vendors to ensure compliance with agreements and KPIs. Identify and manage Third Party quality events, associated CAPAs, and further process improvements. Maintain and monitor global SUSAR compliance metrics. Maintain Blind across all individual studies, conducting Unblinding where applicable as per SOP. Manage and maintain Master SUSAR Submission Tracker (unblinded) to ensure oversight and compliance of all required submissions. Support the development, implementation, and maintenance of SOPs, work instructions, and procedural documents related to safety operations. Collaborate with IT and external safety database providers to manage safety systems (e.g., Argus), ensuring data quality, configuration updates, and system validation activities. Ensure readiness for regulatory inspections and audits; support inspection activities (pre, during, and post). Participate in cross functional initiatives and serve as the safety operations subject matter expert (SME) on project teams. Support the pharmacovigilance agreements (PVA) manager in developing the overall agreement to ensure all Safety Operational aspects for that compound is documented and agreed to. Support ongoing management and periodic updating of pharmacovigilance agreements including revising existing agreements or establishing new ones and updating contact lists and appendices. Manage and maintain Business Partner Operations Tracker to ensure oversight and compliance of all SDEAs and PVAs. Other Patient Safety and Pharmacovigilance tasks as assigned and required. COMPETENCIES IDENTIFIED FOR SUCCESS: Keeps patient safety and unmet medical needs at the core of all decisions. Strategic & Operational Thinking Ability to align safety operations with broader development and regulatory strategy. Anticipates operational needs and proactively addresses potential risks while maintaining long term department and company vision. Leadership & Influence Demonstrates strong leadership in managing vendors, cross functional teams, and safety projects. Fosters collaboration across functions such as Clinical, Regulatory, Quality, IT, etc. Coaches and mentors team members. Pharmacovigilance Expertise Deep understanding of global PV regulations, case processing, aggregate reporting, and safety database management. Proficient in evaluating operational impacts of new safety related regulations and guidance. Manages multiple safety programs and vendors simultaneously with efficiency and accountability. Contract experience: Familiarity with legal contracts, terms and conditions, and negotiation strategies. Ensures delivery against service level agreements, KPIs, and regulatory timelines. Quality & Compliance Orientation Demonstrates ownership of documentation, data integrity, and regulatory correspondence. Identifies and implements continuous improvement opportunities within PV processes. Skilled in translating complex regulatory or safety requirements into practical operational guidance. Data Driven Decision Making Understands the role of safety data in clinical development and benefit risk assessment. Brings analytical rigor to operational oversight. REQUIREMENTS: Minimum 12 years of working experience within drug safety and pharmacovigilance. Degree in life sciences or equivalent experience e.g. HCP; MD not required. Excellent communication skills including proficiency in verbal and written English. Proficiency in all commonly used Microsoft applications Argus experience required; Veeva, eTMF, and EDC preferred. Prior involvement in inspections or audits strongly preferred (back or front room). Demonstrated ability to manage complex operational projects across global timelines. Strong understanding of global pharmacovigilance regulations (ICH, FDA, EMA, MHRA, etc.) and safety reporting requirements. Please visit our website, for more information about Ionis and to apply for this position; reference requisition # IONIS003930 Ionis offers an excellent benefits package! Follow this link for more details: Ionis Benefits The pay scale for this position is $186,666 to $251,068 The pay scale for the Associate Director position is $186,666 to $221,450 The pay scale for the Director position is $220,031 to $251,068 NO PHONE CALLS PLEASE. PRINCIPALS ONLY. Ionis Pharmaceuticals, Inc. and all its subsidiaries are proud to be EEO employers. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
04/05/2026
Full time
Associate Director/Director, Patient Safety Operations Job Category: Development - Ionis Requisition Number: IONIS003930 Apply now Posted : January 17, 2026 Full-Time Locations Showing 1 location Headquartered in Carlsbad, California, and with offices in Boston, Massachusetts, and Dublin, Ireland, Ionis has been at work for more than three decades discovering medical breakthroughs that have redefined life for people with serious diseases. We're pioneers in RNA targeted medicines, and our platform continues to revolutionize drug discovery and transform lives for patients with unmet needs. With multiple marketed medicines and a leading pipeline in neurology, cardiology and select areas of high patient needs, we continue to drive innovation in RNA therapies in addition to advancing new approaches in gene editing to provide greater value to patients and are well positioned financially to deliver on our strategic goals. At Ionis, we pride ourselves on cultivating a challenging, motivating and rewarding environment that fosters innovation and scientific excellence. We know that our success is a direct result of the exceptional talents and dedication of our employees. With an unprecedented opportunity to change the course of human health, we look to add diverse individuals, skill sets and perspectives to our exceptional team. We continue to invest time, money and energy into making our onsite, hybrid and remote work environments a place where solid and lasting relationships are built and where our culture and employees can thrive. We're building on our rich history, and we believe our greatest achievements are ahead of us. If you're passionate about the opportunity to have meaningful impact on patients in need, we invite you to apply and join us. Experience and contribute to our unique culture while you develop and expand your career! ASSOCIATE DIRECTOR/ DIRECTOR, PATIENT SAFETY OPERATIONS SUMMARY: This position plays a key lead role in overseeing the multidisciplinary arena of Patient Safety Operations (clinical development and post marketing), supporting the global pharmacovigilance systems and associated processes. Requires close cross functional collaboration and a deep understanding of interdependent safety data flows as tasks can be assigned as independent projects. Ensures compliance with applicable regulatory requirements and internal procedures while supporting the overall strategy, quality, and efficiency of the Patient Safety and Pharmacovigilance function. This position manages and oversees the end to end processes for the following and is not limited to: case processing oversight and compliance, expedited reporting submission and compliance management, vendor / CRO / Business Partner compliance management, safety data exchange and pharmacovigilance agreements (SDEAs and PVAs respectively), aggregate reporting planning / Drug Safety Surveillance (DSS) support, safety database administration / SME, inspection readiness, etc. RESPONSIBILITIES: Lead and oversee day to day drug safety operations macro and micro tasks assigned across clinical and post marketing programs. Manage case processing workflows, timelines, and quality assurance in collaboration with internal and external teams. Manage Safety vendors to ensure compliance with agreements and KPIs. Identify and manage Third Party quality events, associated CAPAs, and further process improvements. Maintain and monitor global SUSAR compliance metrics. Maintain Blind across all individual studies, conducting Unblinding where applicable as per SOP. Manage and maintain Master SUSAR Submission Tracker (unblinded) to ensure oversight and compliance of all required submissions. Support the development, implementation, and maintenance of SOPs, work instructions, and procedural documents related to safety operations. Collaborate with IT and external safety database providers to manage safety systems (e.g., Argus), ensuring data quality, configuration updates, and system validation activities. Ensure readiness for regulatory inspections and audits; support inspection activities (pre, during, and post). Participate in cross functional initiatives and serve as the safety operations subject matter expert (SME) on project teams. Support the pharmacovigilance agreements (PVA) manager in developing the overall agreement to ensure all Safety Operational aspects for that compound is documented and agreed to. Support ongoing management and periodic updating of pharmacovigilance agreements including revising existing agreements or establishing new ones and updating contact lists and appendices. Manage and maintain Business Partner Operations Tracker to ensure oversight and compliance of all SDEAs and PVAs. Other Patient Safety and Pharmacovigilance tasks as assigned and required. COMPETENCIES IDENTIFIED FOR SUCCESS: Keeps patient safety and unmet medical needs at the core of all decisions. Strategic & Operational Thinking Ability to align safety operations with broader development and regulatory strategy. Anticipates operational needs and proactively addresses potential risks while maintaining long term department and company vision. Leadership & Influence Demonstrates strong leadership in managing vendors, cross functional teams, and safety projects. Fosters collaboration across functions such as Clinical, Regulatory, Quality, IT, etc. Coaches and mentors team members. Pharmacovigilance Expertise Deep understanding of global PV regulations, case processing, aggregate reporting, and safety database management. Proficient in evaluating operational impacts of new safety related regulations and guidance. Manages multiple safety programs and vendors simultaneously with efficiency and accountability. Contract experience: Familiarity with legal contracts, terms and conditions, and negotiation strategies. Ensures delivery against service level agreements, KPIs, and regulatory timelines. Quality & Compliance Orientation Demonstrates ownership of documentation, data integrity, and regulatory correspondence. Identifies and implements continuous improvement opportunities within PV processes. Skilled in translating complex regulatory or safety requirements into practical operational guidance. Data Driven Decision Making Understands the role of safety data in clinical development and benefit risk assessment. Brings analytical rigor to operational oversight. REQUIREMENTS: Minimum 12 years of working experience within drug safety and pharmacovigilance. Degree in life sciences or equivalent experience e.g. HCP; MD not required. Excellent communication skills including proficiency in verbal and written English. Proficiency in all commonly used Microsoft applications Argus experience required; Veeva, eTMF, and EDC preferred. Prior involvement in inspections or audits strongly preferred (back or front room). Demonstrated ability to manage complex operational projects across global timelines. Strong understanding of global pharmacovigilance regulations (ICH, FDA, EMA, MHRA, etc.) and safety reporting requirements. Please visit our website, for more information about Ionis and to apply for this position; reference requisition # IONIS003930 Ionis offers an excellent benefits package! Follow this link for more details: Ionis Benefits The pay scale for this position is $186,666 to $251,068 The pay scale for the Associate Director position is $186,666 to $221,450 The pay scale for the Director position is $220,031 to $251,068 NO PHONE CALLS PLEASE. PRINCIPALS ONLY. Ionis Pharmaceuticals, Inc. and all its subsidiaries are proud to be EEO employers. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
Translational Research Institute for Space Health
Houston, Texas
Baylor College of Medicine and Department Summary: The Center for Space Medicine was established in 2008 to be a world academic leader in space biomedical research and education and to translate advances in knowledge and technology to benefit life on Earth. TRISH is a virtual institute awarded through a NASA cooperative agreement and is a consortium with Caltech and MIT. TRISH operates through CSM and is charged by NASA's Human Research Program with finding and providing federal grant funding to develop innovative approaches to reduce risks to humans from commercial flights in low Earth Orbit to deep space missions. Together the consortium engages a wide network of academic institutions, companies, government labs, commercial space providers, and others to lead a national effort in translating cutting edge emerging terrestrial research into applied space flight human risk mitigation strategies for exploration missions. Further information is available at Baylor () is recognized as one of the nation's premier academic health science centers and is known for excellence in education, research, and healthcare and community service. Located in the heart of the world's largest medical center (Texas Medical Center), Baylor is affiliated with multiple educational, healthcare and research affiliates (Baylor Affiliates). Summary The Center for Space Medicine (CSM) is seeking an accomplished and experienced scientist and leader to serve as the Chief Scientist of the NASA-supported Translational Research Institute for Space Health (TRISH). This role is a senior leadership appointment within CSM and will advance the Center's mission as a world leader in space biomedical research, education, and translation. The individual will hold a faculty appointment at Baylor College of Medicine (BCM) in the Center for Space Medicine, as well as in a department appropriate to the individual's area of expertise. Faculty appointment may be Associate Professor or Professor, depending on the candidate's experience, with an initial appointment as Senior Faculty. The individual will report to the center director of CSM, as well as to the director of TRISH. TRISH is a cooperative agreement between NASA and BCM, with major subcontractors California Institute of Technology (Caltech) and the Massachusetts Institute of Technology (MIT). The Institute drives the new space economy to accelerate human exploration and health discoveries. Partnered with NASA's Human Research Program and serving as a critical link between the space and health industries, TRISH focuses on operational needs, mission-critical tools, and the next generation of leaders. As Chief Scientist, the Senior Faculty member provides scientific leadership on behalf of the Center for Space Medicine and is responsible for executing existing scientific initiatives within the Institute's innovative space biomedical research program, communicating the implications and translational impactsof TRISH's deliverables to NASA, and connecting to other stakeholders for the applications of the products. This role will be responsible for driving the completion of core scientific programs (Hermes, EXPAND, and SENTINEL) and prioritizing scientific excellence and integrity across the portfolio. The ideal candidate will have operational experience with addressing human health and performance challenges in limited resources environments such as space, military or extreme environments such as expeditionary treks, and global settings. This individual will make substantial contributions to the TRISH Science Office. The Senior Faculty will quickly familiarize themselves with the Institute's research portfolio to lead and manage funded project teams and resolve challenges or barriers to success. The Candidate will also demonstrate strong communication and presentation skills to engage the Institute's key audiences including NASA, the scientific community, media, and the public. The candidate will join a leadership team and be responsible for guiding translational research and testing of products in operational environments such as space and space analogs. S/he will track key metrics of success across the portfolio. Job Duties Lead and coordinate the activities of the TRISH Science Office within the strategic and academic framework of the Center for Space Medicine. Uphold high standards for scientific excellence and spaceflight operational relevance of the TRISH portfolio consistent with CSM's mission and academic leadership in space medicine. Serve as a scientific representative of both CSM and TRISH, including communicating the technical details and operational/knowledge-based deliverables of the TRISH portfolio to NASA and other stakeholders. Maintain relationships with representatives from NASA, funded researchers, academia, industry, or government partners, and other individuals on behalf of the Institute. Oversee the review of research proposals for scientific and operational relevance. Communicate TRISH-related deliverables to lay and scientific audiences at virtual, local, and national conferences; work with TRISH Communications to engage with the media. Oversee the contributions of TRISH's lead scientists at the consortium institutions at Caltech and MIT. Work closely with the TRISH Finance team to budget alignment while ensuring compliance with federal procurement requirements. Foster collaborations with federal agencies, commercial space industry partners and potential investigators. Draft manuscripts for literature reviews, original work, technical reports, and perspective pieces. Oversee the TRISH Information Management System (TIMS) database for updates to scientific studies and funded investigators. Contribute to the growth, national visibility, and scientific reputation of the BCM Center for Space Medicine through leadership, collaboration, and scholarly output. Mentor medical student on research projects, participate in preparation of grant applications for external funding, and participate in service activities at the College. Perform other job-related duties as assigned. Minimum Qualifications Education Required: Doctorate degree in STEM field or medicine is required. Experience Required: Demonstrated success leading a team of scientists to complete projects and deliver outcomes. Demonstrated success in having secured competitive federal funding as a principal investigator: writing successful proposals, executing and completing a research project, and leading a team. Certification/Licenses/Registration: None Required Preferred Qualifications At least two years' experience with carrying out translational research using human subjects in a limited-resources environment or other field setting (outside the laboratory). The ideal candidate has a good understanding of human physiology or anatomy. Familiarity with spaceflight challenges is a bonus. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
04/05/2026
Full time
Baylor College of Medicine and Department Summary: The Center for Space Medicine was established in 2008 to be a world academic leader in space biomedical research and education and to translate advances in knowledge and technology to benefit life on Earth. TRISH is a virtual institute awarded through a NASA cooperative agreement and is a consortium with Caltech and MIT. TRISH operates through CSM and is charged by NASA's Human Research Program with finding and providing federal grant funding to develop innovative approaches to reduce risks to humans from commercial flights in low Earth Orbit to deep space missions. Together the consortium engages a wide network of academic institutions, companies, government labs, commercial space providers, and others to lead a national effort in translating cutting edge emerging terrestrial research into applied space flight human risk mitigation strategies for exploration missions. Further information is available at Baylor () is recognized as one of the nation's premier academic health science centers and is known for excellence in education, research, and healthcare and community service. Located in the heart of the world's largest medical center (Texas Medical Center), Baylor is affiliated with multiple educational, healthcare and research affiliates (Baylor Affiliates). Summary The Center for Space Medicine (CSM) is seeking an accomplished and experienced scientist and leader to serve as the Chief Scientist of the NASA-supported Translational Research Institute for Space Health (TRISH). This role is a senior leadership appointment within CSM and will advance the Center's mission as a world leader in space biomedical research, education, and translation. The individual will hold a faculty appointment at Baylor College of Medicine (BCM) in the Center for Space Medicine, as well as in a department appropriate to the individual's area of expertise. Faculty appointment may be Associate Professor or Professor, depending on the candidate's experience, with an initial appointment as Senior Faculty. The individual will report to the center director of CSM, as well as to the director of TRISH. TRISH is a cooperative agreement between NASA and BCM, with major subcontractors California Institute of Technology (Caltech) and the Massachusetts Institute of Technology (MIT). The Institute drives the new space economy to accelerate human exploration and health discoveries. Partnered with NASA's Human Research Program and serving as a critical link between the space and health industries, TRISH focuses on operational needs, mission-critical tools, and the next generation of leaders. As Chief Scientist, the Senior Faculty member provides scientific leadership on behalf of the Center for Space Medicine and is responsible for executing existing scientific initiatives within the Institute's innovative space biomedical research program, communicating the implications and translational impactsof TRISH's deliverables to NASA, and connecting to other stakeholders for the applications of the products. This role will be responsible for driving the completion of core scientific programs (Hermes, EXPAND, and SENTINEL) and prioritizing scientific excellence and integrity across the portfolio. The ideal candidate will have operational experience with addressing human health and performance challenges in limited resources environments such as space, military or extreme environments such as expeditionary treks, and global settings. This individual will make substantial contributions to the TRISH Science Office. The Senior Faculty will quickly familiarize themselves with the Institute's research portfolio to lead and manage funded project teams and resolve challenges or barriers to success. The Candidate will also demonstrate strong communication and presentation skills to engage the Institute's key audiences including NASA, the scientific community, media, and the public. The candidate will join a leadership team and be responsible for guiding translational research and testing of products in operational environments such as space and space analogs. S/he will track key metrics of success across the portfolio. Job Duties Lead and coordinate the activities of the TRISH Science Office within the strategic and academic framework of the Center for Space Medicine. Uphold high standards for scientific excellence and spaceflight operational relevance of the TRISH portfolio consistent with CSM's mission and academic leadership in space medicine. Serve as a scientific representative of both CSM and TRISH, including communicating the technical details and operational/knowledge-based deliverables of the TRISH portfolio to NASA and other stakeholders. Maintain relationships with representatives from NASA, funded researchers, academia, industry, or government partners, and other individuals on behalf of the Institute. Oversee the review of research proposals for scientific and operational relevance. Communicate TRISH-related deliverables to lay and scientific audiences at virtual, local, and national conferences; work with TRISH Communications to engage with the media. Oversee the contributions of TRISH's lead scientists at the consortium institutions at Caltech and MIT. Work closely with the TRISH Finance team to budget alignment while ensuring compliance with federal procurement requirements. Foster collaborations with federal agencies, commercial space industry partners and potential investigators. Draft manuscripts for literature reviews, original work, technical reports, and perspective pieces. Oversee the TRISH Information Management System (TIMS) database for updates to scientific studies and funded investigators. Contribute to the growth, national visibility, and scientific reputation of the BCM Center for Space Medicine through leadership, collaboration, and scholarly output. Mentor medical student on research projects, participate in preparation of grant applications for external funding, and participate in service activities at the College. Perform other job-related duties as assigned. Minimum Qualifications Education Required: Doctorate degree in STEM field or medicine is required. Experience Required: Demonstrated success leading a team of scientists to complete projects and deliver outcomes. Demonstrated success in having secured competitive federal funding as a principal investigator: writing successful proposals, executing and completing a research project, and leading a team. Certification/Licenses/Registration: None Required Preferred Qualifications At least two years' experience with carrying out translational research using human subjects in a limited-resources environment or other field setting (outside the laboratory). The ideal candidate has a good understanding of human physiology or anatomy. Familiarity with spaceflight challenges is a bonus. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Our client is a high-growth, venture-backed technology company, operating at the intersection of hardware, software, logistics, and e-commerce, and backed by marquee investors including Sequoia Capital, Andreessen Horowitz, and Google Ventures. With significant recent funding at a multi-billion-dollar valuation and a clear trajectory toward an IPO within the next several years, our client is seeking a seasoned, business-minded General Counsel to join its executive leadership team at a pivotal moment of scale. This attorney will report directly to the CEO. This role offers a rare opportunity to lead legal strategy for a company that operates real-world infrastructure at scale: deploying regulated hardware, building physical facilities, navigating land use and zoning, and delivering mission-critical services to enterprise customers across healthcare, retail, and food. The General Counsel will serve as a trusted partner to the CEO, Board of Directors, and executive leadership team, helping the company grow rapidly while operating safely, compliantly, and efficiently. The legal function is well established, with a strong bench of senior deputies across corporate, commercial, regulatory, product, privacy, and investigations. The General Counsel will build on this foundation, providing leadership, strategic direction, and judgment as the company enters its next phase of growth and prepares for the public markets. Key Responsibilities Include: Serve as the principal legal advisor to the CEO, executive leadership team, and Board of Directors. Lead all global legal matters, including corporate governance, financing, commercial transactions, regulatory compliance, real estate, land use, and operational risk. Guide the company through late-stage private company operations, capital raises, potential debt financings, and IPO readiness. Oversee complex commercial agreements with enterprise customers, strategic partners, suppliers, and infrastructure counterparties. Partner closely with go-to-market, sales, and operations teams to support large, long-term, infrastructure-style customer relationships. Advise on regulatory frameworks spanning federal, state, and local authorities, including permitting, zoning, and operational compliance. Support real-world operations and safety initiatives, including crisis response and incident management. Lead and develop a high-performing legal team, fostering a pragmatic, business-oriented culture. Manage outside counsel thoughtfully, balancing internal expertise with disciplined external spend. Act as a cross-functional leader who can influence, collaborate, and earn trust in a fast-paced, execution-driven environment. Professional Qualifications: Juris Doctor (J.D.) from an accredited law school; active bar membership in at least one U.S. jurisdiction required. Significant legal experience at a high-growth technology company. Prior General Counsel experience preferred, though our client will consider seasoned candidates for the position on a case by case basis. Strong commercial contracting experience, including customer, supplier, and infrastructure agreements. One or more of the following: Background in hardware-enabled, operationally complex businesses (e.g., advanced manufacturing, aerospace, automotive, energy, logistics, or similarly regulated industries). Deep experience in corporate governance, venture and late stage financings, and public company preparation. Familiarity with land use, zoning, permitting, and regulated operations; ability to partner with specialized regulatory teams. Demonstrated ability to provide practical, business-forward advice without over-lawyering. Track record of stability and long-term impact in prior roles. Personal Characteristics Include: Seasoned, confident leader who can operate as a peer to senior executives. Pragmatic and commercially savvy, with an operator's mindset. Comfortable in fast-paced, demanding environments where execution matters. Able to influence without relying solely on formal authority or excessive process. Resilient, steady, and unflappable in high-stakes or crisis situations. Collaborative, low-ego, and effective in flat organizational structures. The ideal candidate will thrive in a fast-paced, execution-driven environment and bring a pragmatic, operator-oriented approach to legal leadership. Success in this role requires strong judgment, resilience, and the ability to influence across a highly technical, ambitious, and demanding executive team while maintaining credibility and trust. Compensation: The role offers a competitive executive compensation package, including a base salary between $350k - $400k, 50% annual performance-based bonus, and meaningful long-term equity participation aligned with the company's growth and value creation. Total compensation is designed to provide significant upside potential as the company scales toward the public markets. The role is based in San Francisco with regular in-office presence; limited flexibility may be considered on an exception basis. Solutus Legal Search is proud to have been exclusively retained to assist our client with this important engagement. Resumes submitted directly to the company will be forwarded to Solutus Legal Search for evaluation. Ref.
04/05/2026
Full time
Our client is a high-growth, venture-backed technology company, operating at the intersection of hardware, software, logistics, and e-commerce, and backed by marquee investors including Sequoia Capital, Andreessen Horowitz, and Google Ventures. With significant recent funding at a multi-billion-dollar valuation and a clear trajectory toward an IPO within the next several years, our client is seeking a seasoned, business-minded General Counsel to join its executive leadership team at a pivotal moment of scale. This attorney will report directly to the CEO. This role offers a rare opportunity to lead legal strategy for a company that operates real-world infrastructure at scale: deploying regulated hardware, building physical facilities, navigating land use and zoning, and delivering mission-critical services to enterprise customers across healthcare, retail, and food. The General Counsel will serve as a trusted partner to the CEO, Board of Directors, and executive leadership team, helping the company grow rapidly while operating safely, compliantly, and efficiently. The legal function is well established, with a strong bench of senior deputies across corporate, commercial, regulatory, product, privacy, and investigations. The General Counsel will build on this foundation, providing leadership, strategic direction, and judgment as the company enters its next phase of growth and prepares for the public markets. Key Responsibilities Include: Serve as the principal legal advisor to the CEO, executive leadership team, and Board of Directors. Lead all global legal matters, including corporate governance, financing, commercial transactions, regulatory compliance, real estate, land use, and operational risk. Guide the company through late-stage private company operations, capital raises, potential debt financings, and IPO readiness. Oversee complex commercial agreements with enterprise customers, strategic partners, suppliers, and infrastructure counterparties. Partner closely with go-to-market, sales, and operations teams to support large, long-term, infrastructure-style customer relationships. Advise on regulatory frameworks spanning federal, state, and local authorities, including permitting, zoning, and operational compliance. Support real-world operations and safety initiatives, including crisis response and incident management. Lead and develop a high-performing legal team, fostering a pragmatic, business-oriented culture. Manage outside counsel thoughtfully, balancing internal expertise with disciplined external spend. Act as a cross-functional leader who can influence, collaborate, and earn trust in a fast-paced, execution-driven environment. Professional Qualifications: Juris Doctor (J.D.) from an accredited law school; active bar membership in at least one U.S. jurisdiction required. Significant legal experience at a high-growth technology company. Prior General Counsel experience preferred, though our client will consider seasoned candidates for the position on a case by case basis. Strong commercial contracting experience, including customer, supplier, and infrastructure agreements. One or more of the following: Background in hardware-enabled, operationally complex businesses (e.g., advanced manufacturing, aerospace, automotive, energy, logistics, or similarly regulated industries). Deep experience in corporate governance, venture and late stage financings, and public company preparation. Familiarity with land use, zoning, permitting, and regulated operations; ability to partner with specialized regulatory teams. Demonstrated ability to provide practical, business-forward advice without over-lawyering. Track record of stability and long-term impact in prior roles. Personal Characteristics Include: Seasoned, confident leader who can operate as a peer to senior executives. Pragmatic and commercially savvy, with an operator's mindset. Comfortable in fast-paced, demanding environments where execution matters. Able to influence without relying solely on formal authority or excessive process. Resilient, steady, and unflappable in high-stakes or crisis situations. Collaborative, low-ego, and effective in flat organizational structures. The ideal candidate will thrive in a fast-paced, execution-driven environment and bring a pragmatic, operator-oriented approach to legal leadership. Success in this role requires strong judgment, resilience, and the ability to influence across a highly technical, ambitious, and demanding executive team while maintaining credibility and trust. Compensation: The role offers a competitive executive compensation package, including a base salary between $350k - $400k, 50% annual performance-based bonus, and meaningful long-term equity participation aligned with the company's growth and value creation. Total compensation is designed to provide significant upside potential as the company scales toward the public markets. The role is based in San Francisco with regular in-office presence; limited flexibility may be considered on an exception basis. Solutus Legal Search is proud to have been exclusively retained to assist our client with this important engagement. Resumes submitted directly to the company will be forwarded to Solutus Legal Search for evaluation. Ref.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Sr. Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust attorney involved moderately complex bodily injury claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX; Chesapeake, VA; Tampa, FL; Colorado Springs, CO and Phoenix, AZ. Relocation assistance is not available for this position. What you'll do: Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies, standards, and procedures for business activities. Adjusts attorney-involved moderately complex bodily injury claims with demonstrable injuries (e.g. torn meniscus, broken bones, disc herniations), as well as all auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on moderately complex bodily injury claims. Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines. Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions. Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates. Collaborates and supports team members to resolve issues and identify appropriate matters for escalation. Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. Supports workload surges and/or Catastrophe Operations as needed. May act as an informal resource for team members with less experience. What you have: High School or General Equivalency Diploma. 1 year of injury adjusting experience. 2 years of auto liability claims adjusting experience. Deep knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations. Proficient negotiation, investigation, communication, and conflict resolution skills. Demonstrated time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Proficient knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts. What sets you apart: 4 or more years auto liability/casualty adjusting experience. 1yr Medical experience to include coding and billing or EMT. Ongoing Professional Development with a focus on Insurance. Bachelors degree or higher. US military experience through military service or a military spouse/domestic partner. Compensation Range: The salary range for this position is: $63,590 - $121,530. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Sr. Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust attorney involved moderately complex bodily injury claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX; Chesapeake, VA; Tampa, FL; Colorado Springs, CO and Phoenix, AZ. Relocation assistance is not available for this position. What you'll do: Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies, standards, and procedures for business activities. Adjusts attorney-involved moderately complex bodily injury claims with demonstrable injuries (e.g. torn meniscus, broken bones, disc herniations), as well as all auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on moderately complex bodily injury claims. Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines. Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions. Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates. Collaborates and supports team members to resolve issues and identify appropriate matters for escalation. Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. Supports workload surges and/or Catastrophe Operations as needed. May act as an informal resource for team members with less experience. What you have: High School or General Equivalency Diploma. 1 year of injury adjusting experience. 2 years of auto liability claims adjusting experience. Deep knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations. Proficient negotiation, investigation, communication, and conflict resolution skills. Demonstrated time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Proficient knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts. What sets you apart: 4 or more years auto liability/casualty adjusting experience. 1yr Medical experience to include coding and billing or EMT. Ongoing Professional Development with a focus on Insurance. Bachelors degree or higher. US military experience through military service or a military spouse/domestic partner. Compensation Range: The salary range for this position is: $63,590 - $121,530. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
This position is responsible for leading and supervising the Company's Government, Regulatory and Public Affairs team; identifying, interpreting and responding to legislative and regulatory activity that may impact the company; designing and implementing advocacy strategies to advance the Company's policy priorities; acting as the company's chief federal lobbyist and overseeing lobbying and advocacy activities in key states; managing and overseeing the company's engagement with trade associations, coalitions and third party advocacy organizations and developing and implementing the company's political engagement strategy. The position will be directly responsible for advocating before federal policymakers, including Members of Congress, Administration officials, and federal agencies, as well as working cross functionally across the Company to develop and implement advocacy strategies at the state and federal level focused on key issues impacting the Company. The position will be responsible for the company's political engagement strategy including the development and implementation of a corporate political action committee as well as corporate participation in political umbrella groups. This role Directs and mentors senior leaders on performance gaps, career development opportunities, and strategies. Directs and coaches senior leaders on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards. Accountable for strategic design, execution, and collective results along with others' successful contributions. Under the supervision of and in collaboration with the CCAO, lead the company's Corporate Government, Regulatory and Public Affairs Team. Serve as the Company's chief federal lobbyist, leveraging internal team and external resources to monitor, analyze, and interpret activities in the executive, regulatory and legislative environment including policy proposals, legislation, regulations, and administrative guidance for potential impact to the Company, its customers, and the patients the company serves. Cultivate and maintain relationships with key federal officials, Members of Congress, and their staff. Leverage the engagement of key executive leaders and members of the company's board of directors in federal advocacy efforts. Provide mentoring, guidance, supervision, and professional development to the Government, Regulatory, and Public Affairs team members. Support engagement by members of the team as well as Business Unit and Executive leadership with state policymakers, agencies, and trade associations, helping advance Modivcare's perspectives related to the products it offers. Track and assess the interaction between the products offered by the Company and broader health policy developments (e.g., Medicaid policy, Medicare policy, surface transportation, and demonstration models) and flag emerging risks and opportunities. Partner with Legal, Compliance, Finance, Business Unit leaders and Sales, to develop, refine, and execute on the company's policy positions and advocacy strategies, implementing those strategies at the federal level and overseeing, tracking and managing their implementation at the state level in coordination with internal stakeholders and contract lobbyists. Assess and communicate the business, operational, and patient access implications of policy and enforcement trends; develop insights and recommendations for senior leaders; Collaborate with Business Unit leaders, as well as peers in Legal, Compliance, and Internal Audit to educate the Modivcare workforce on pending and final legislative and regulatory changes. Oversee policy and stakeholder engagement strategies related to state contract monitoring and regulatory oversight, coordinating across Legal, Compliance, Operations, Quality, and Finance on monitoring readiness, audit response, corrective action planning, and ongoing regulator engagement. Develop and maintain relationships with public policy organizations influential within the areas of home-based and personal care, Medicaid and other federal healthcare programs as well as organizations focused on access to care, transportation policy, and community-based health services, including PCS/ HCBS provider and consumer advocacy stakeholders. Draft and contribute to high-quality policy and advocacy materials, including executive briefings, talking points, issue briefs, legislative concepts, comment letters, testimony and external-facing statements. Lead the company's alliance development efforts collaborating with and actively managing Modivcare's engagement with key stakeholders, third party advocacy groups, external coalitions, and trade associations. Represent the Company in policy forums, industry workgroups, and stakeholder discussions in coordination with the CCAO. In coordination with the CCAO, provide stewardship over the company's engagement with political organizations; lead the formulation and implementation of the Company PAC. Partner with Corporate Affairs colleagues to manage policy-related reputational issues, support stakeholder engagement, and ensure alignment between policy advocacy, external communications, and the company's operational priorities. Determines appropriate resourcing of staff in order to achieve goals and objectives. Builds an effective senior leadership team through mentoring and formal education that focuses on management and project management principles. Defines annual Key Performance Indicators aligned with corporate goals. Owns attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction. Directs and influences change management initiatives to drive improvements and efficiencies cross-functionally. Ability to direct and interact collaboratively and communicate effectively with external, internal customers, and stakeholders to address issues and ensure alignment across the organization to drive customer success. Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance. May lead projects and perform other duties as assigned. Business travel required. We are interested in speaking to individuals with the following Bachelor's Degree required, Master's Degree in a health-related field preferred. Fifteen (15) plus years experience of relevant work experience in federal and state government affairs and demonstration of active participation in public policy making as a lobbyist, legislative, or regulatory staff person. Experience leading and mentoring remote teams of skilled professionals Experience with health, human services and long term care policy and issues including the Medicare and Medicaid programs and state regulatory environments affecting non-emergency medical transportation, personal care, virtual care and home monitoring. Real-world experience leading public affairs and policy campaigns that have advanced business goals. Track record of successfully managing resources and budgets, as well as helping win new business. Ten (10) plus years leadership responsibility leading teams. Or equivalent combination of education and/or experience. Willingness to travel 60% of the time. Strong project management and judgment skills, including ability to work under deadline, with limited supervision. Exceptional writing and verbal communication skills. A demonstrated ability to manage up, delegate and edit the work of others. Strong analytical and strategic thinking skills. Ability to collaborate internally and across external partners and clients with a high level of professionalism. A solid understanding of the current health care landscape and the relevant issues impacting organizations and businesses active in the health,
04/04/2026
Full time
This position is responsible for leading and supervising the Company's Government, Regulatory and Public Affairs team; identifying, interpreting and responding to legislative and regulatory activity that may impact the company; designing and implementing advocacy strategies to advance the Company's policy priorities; acting as the company's chief federal lobbyist and overseeing lobbying and advocacy activities in key states; managing and overseeing the company's engagement with trade associations, coalitions and third party advocacy organizations and developing and implementing the company's political engagement strategy. The position will be directly responsible for advocating before federal policymakers, including Members of Congress, Administration officials, and federal agencies, as well as working cross functionally across the Company to develop and implement advocacy strategies at the state and federal level focused on key issues impacting the Company. The position will be responsible for the company's political engagement strategy including the development and implementation of a corporate political action committee as well as corporate participation in political umbrella groups. This role Directs and mentors senior leaders on performance gaps, career development opportunities, and strategies. Directs and coaches senior leaders on all human resource related processes including onboarding, performance management, succession planning, employee relations, selection, terminations, compensation and rewards. Accountable for strategic design, execution, and collective results along with others' successful contributions. Under the supervision of and in collaboration with the CCAO, lead the company's Corporate Government, Regulatory and Public Affairs Team. Serve as the Company's chief federal lobbyist, leveraging internal team and external resources to monitor, analyze, and interpret activities in the executive, regulatory and legislative environment including policy proposals, legislation, regulations, and administrative guidance for potential impact to the Company, its customers, and the patients the company serves. Cultivate and maintain relationships with key federal officials, Members of Congress, and their staff. Leverage the engagement of key executive leaders and members of the company's board of directors in federal advocacy efforts. Provide mentoring, guidance, supervision, and professional development to the Government, Regulatory, and Public Affairs team members. Support engagement by members of the team as well as Business Unit and Executive leadership with state policymakers, agencies, and trade associations, helping advance Modivcare's perspectives related to the products it offers. Track and assess the interaction between the products offered by the Company and broader health policy developments (e.g., Medicaid policy, Medicare policy, surface transportation, and demonstration models) and flag emerging risks and opportunities. Partner with Legal, Compliance, Finance, Business Unit leaders and Sales, to develop, refine, and execute on the company's policy positions and advocacy strategies, implementing those strategies at the federal level and overseeing, tracking and managing their implementation at the state level in coordination with internal stakeholders and contract lobbyists. Assess and communicate the business, operational, and patient access implications of policy and enforcement trends; develop insights and recommendations for senior leaders; Collaborate with Business Unit leaders, as well as peers in Legal, Compliance, and Internal Audit to educate the Modivcare workforce on pending and final legislative and regulatory changes. Oversee policy and stakeholder engagement strategies related to state contract monitoring and regulatory oversight, coordinating across Legal, Compliance, Operations, Quality, and Finance on monitoring readiness, audit response, corrective action planning, and ongoing regulator engagement. Develop and maintain relationships with public policy organizations influential within the areas of home-based and personal care, Medicaid and other federal healthcare programs as well as organizations focused on access to care, transportation policy, and community-based health services, including PCS/ HCBS provider and consumer advocacy stakeholders. Draft and contribute to high-quality policy and advocacy materials, including executive briefings, talking points, issue briefs, legislative concepts, comment letters, testimony and external-facing statements. Lead the company's alliance development efforts collaborating with and actively managing Modivcare's engagement with key stakeholders, third party advocacy groups, external coalitions, and trade associations. Represent the Company in policy forums, industry workgroups, and stakeholder discussions in coordination with the CCAO. In coordination with the CCAO, provide stewardship over the company's engagement with political organizations; lead the formulation and implementation of the Company PAC. Partner with Corporate Affairs colleagues to manage policy-related reputational issues, support stakeholder engagement, and ensure alignment between policy advocacy, external communications, and the company's operational priorities. Determines appropriate resourcing of staff in order to achieve goals and objectives. Builds an effective senior leadership team through mentoring and formal education that focuses on management and project management principles. Defines annual Key Performance Indicators aligned with corporate goals. Owns attainment of high employee satisfaction and retention; lead development of program and initiatives within group to attain high employee satisfaction. Directs and influences change management initiatives to drive improvements and efficiencies cross-functionally. Ability to direct and interact collaboratively and communicate effectively with external, internal customers, and stakeholders to address issues and ensure alignment across the organization to drive customer success. Prepares and manages budget as assigned; analyzes variances and initiates corrective actions to maximize operational performance. May lead projects and perform other duties as assigned. Business travel required. We are interested in speaking to individuals with the following Bachelor's Degree required, Master's Degree in a health-related field preferred. Fifteen (15) plus years experience of relevant work experience in federal and state government affairs and demonstration of active participation in public policy making as a lobbyist, legislative, or regulatory staff person. Experience leading and mentoring remote teams of skilled professionals Experience with health, human services and long term care policy and issues including the Medicare and Medicaid programs and state regulatory environments affecting non-emergency medical transportation, personal care, virtual care and home monitoring. Real-world experience leading public affairs and policy campaigns that have advanced business goals. Track record of successfully managing resources and budgets, as well as helping win new business. Ten (10) plus years leadership responsibility leading teams. Or equivalent combination of education and/or experience. Willingness to travel 60% of the time. Strong project management and judgment skills, including ability to work under deadline, with limited supervision. Exceptional writing and verbal communication skills. A demonstrated ability to manage up, delegate and edit the work of others. Strong analytical and strategic thinking skills. Ability to collaborate internally and across external partners and clients with a high level of professionalism. A solid understanding of the current health care landscape and the relevant issues impacting organizations and businesses active in the health,
Head of Legal Operations & Chief of Staff The Head of Legal Operations and Chief of Staff acts as the primary strategic partner to the General Counsel, ensuring the department's operational goals are in lockstep with the company's broader vision. This role is responsible for turning the Legal & Governance, Risk, and Compliance (GRC) team into a high-performing business unit-providing the processes, technology, and data insights necessary to enable a 30+-person global team. You will lead a 2-person Legal Operations team, focusing on high-level strategy and enabling your team to lead their respective workstreams with high degrees of autonomy and accountability. You will: Strategic Partnership (Chief of Staff): Partner with the GC and Legal Leadership (Commercial, Corporate, Litigation, Product, GRC, and Public Sector) to define and execute long-term strategy. Own operational planning cycles, including the OKR process, roadmap development, and All-Hands meetings, to ensure cross-functional alignment and maximize the team's impact. Team Leadership & Mentorship: Manage and mentor the Contracts Manager and Legal Program Manager, empowering them to lead their functional areas with high autonomy. Provide mentorship on a dotted-line basis to subject matter experts (e.g., Corporate Paralegal, Privacy Program Manager), ensuring process consistency and high-standard workstreams across the broader Legal & GRC organization. Success Management: Design and own the reporting framework for tracking departmental success. Oversee the development of automated dashboards that provide real-time progress against goals, utilizing AI to synthesize data into actionable insights for the GC and Legal Leadership Team. Legal Finance & Vendor Strategy: Manage the global Legal budget, forecasting, and accruals. While partnering with the Procurement team for general needs, you will directly lead the strategy for Legal-specific vendors, including outside counsel and legal tech providers. Drive outside counsel management strategy, emphasizing data-driven performance reviews and the negotiation of arrangements that optimize litigation and specialty matter spend. Process & Technology: Maintain and optimize a world-class Legal & GRC tech stack (e.g., CLM, e-billing, and litigation tools). Drive business velocity by designing streamlined intake and triage systems for Product and Engineering teams and implementing practical, automated workflow solutions. Risk & Litigation Operations: Direct the litigation technology strategy, including the legal hold lifecycle and e-discovery workflows, to ensure defensible compliance in partnership with IT and Security. Develop and maintain strategic risk registers that provide the GC, Legal Leadership, and executive leadership with a clear, data-driven view of the company's risk landscape. Ideally you'd have: Experience: 10+ years of professional experience, with a solid background in Legal Operations, Strategy, or Management Consulting in a high-growth environment. Education: Bachelor's degree required. An Engineering degree, MBA, or JD is a significant plus. Technical Proficiency: Practical experience with legal technology (e.g., Ironclad, Brightflag) and a curiosity for how AI/automation can solve routine legal hurdles. Familiarity with litigation-specific tools (e.g., Logikcull, Relativity, or specialized legal hold software) is highly preferred. Analytical & Risk Modeling: Ability to design and maintain strategic risk registers and financial models. Translate raw data from various workstreams into a cohesive risk landscape (e.g., impact vs. likelihood heatmaps) that informs executive decision-making. Partner with the GC and Legal Leadership to model potential exposure, manage entity-related risks, and inform corporate reserves. Mindset: A pragmatic, "get it done" attitude. You can navigate ambiguity, represent the GC in executive forums, and prioritize the tasks that provide the most value to the department. Communication: Exceptional ability to translate operational data into clear, concise updates for the GC and executive leadership. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity-based compensation, subject to Board of Directors approval. Your recruiter can share more about the specific salary range for your location during the hiring process and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
04/04/2026
Full time
Head of Legal Operations & Chief of Staff The Head of Legal Operations and Chief of Staff acts as the primary strategic partner to the General Counsel, ensuring the department's operational goals are in lockstep with the company's broader vision. This role is responsible for turning the Legal & Governance, Risk, and Compliance (GRC) team into a high-performing business unit-providing the processes, technology, and data insights necessary to enable a 30+-person global team. You will lead a 2-person Legal Operations team, focusing on high-level strategy and enabling your team to lead their respective workstreams with high degrees of autonomy and accountability. You will: Strategic Partnership (Chief of Staff): Partner with the GC and Legal Leadership (Commercial, Corporate, Litigation, Product, GRC, and Public Sector) to define and execute long-term strategy. Own operational planning cycles, including the OKR process, roadmap development, and All-Hands meetings, to ensure cross-functional alignment and maximize the team's impact. Team Leadership & Mentorship: Manage and mentor the Contracts Manager and Legal Program Manager, empowering them to lead their functional areas with high autonomy. Provide mentorship on a dotted-line basis to subject matter experts (e.g., Corporate Paralegal, Privacy Program Manager), ensuring process consistency and high-standard workstreams across the broader Legal & GRC organization. Success Management: Design and own the reporting framework for tracking departmental success. Oversee the development of automated dashboards that provide real-time progress against goals, utilizing AI to synthesize data into actionable insights for the GC and Legal Leadership Team. Legal Finance & Vendor Strategy: Manage the global Legal budget, forecasting, and accruals. While partnering with the Procurement team for general needs, you will directly lead the strategy for Legal-specific vendors, including outside counsel and legal tech providers. Drive outside counsel management strategy, emphasizing data-driven performance reviews and the negotiation of arrangements that optimize litigation and specialty matter spend. Process & Technology: Maintain and optimize a world-class Legal & GRC tech stack (e.g., CLM, e-billing, and litigation tools). Drive business velocity by designing streamlined intake and triage systems for Product and Engineering teams and implementing practical, automated workflow solutions. Risk & Litigation Operations: Direct the litigation technology strategy, including the legal hold lifecycle and e-discovery workflows, to ensure defensible compliance in partnership with IT and Security. Develop and maintain strategic risk registers that provide the GC, Legal Leadership, and executive leadership with a clear, data-driven view of the company's risk landscape. Ideally you'd have: Experience: 10+ years of professional experience, with a solid background in Legal Operations, Strategy, or Management Consulting in a high-growth environment. Education: Bachelor's degree required. An Engineering degree, MBA, or JD is a significant plus. Technical Proficiency: Practical experience with legal technology (e.g., Ironclad, Brightflag) and a curiosity for how AI/automation can solve routine legal hurdles. Familiarity with litigation-specific tools (e.g., Logikcull, Relativity, or specialized legal hold software) is highly preferred. Analytical & Risk Modeling: Ability to design and maintain strategic risk registers and financial models. Translate raw data from various workstreams into a cohesive risk landscape (e.g., impact vs. likelihood heatmaps) that informs executive decision-making. Partner with the GC and Legal Leadership to model potential exposure, manage entity-related risks, and inform corporate reserves. Mindset: A pragmatic, "get it done" attitude. You can navigate ambiguity, represent the GC in executive forums, and prioritize the tasks that provide the most value to the department. Communication: Exceptional ability to translate operational data into clear, concise updates for the GC and executive leadership. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity-based compensation, subject to Board of Directors approval. Your recruiter can share more about the specific salary range for your location during the hiring process and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Sr. Injury Adjuster- UM, you will be responsible to adjust attorney-involved, moderately complex UM/UIM claims or moderately complex to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Adjusts attorney-involved soft tissue and moderately complex claims with injuries (e.g., torn meniscus, broken bones, disc herniations) and UM/UIM claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on soft tissue and moderately complex bodily injury claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates. Collaborates and supports team members to resolve issues and identify appropriate matters for escalation. Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution. Delivers a best-in-class member service experience by setting appropriate expectations and proactive communication. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 2 years of auto claims adjusting experience. 1 year of injury adjusting experience with attorney represented claims, Proficient knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Proficient negotiation, investigation, communication, and conflict resolution skills. Demonstrated time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Proficient knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 4 or more years auto liability/casualty adjusting experience. 1 year or more experience in Uninsured motorist (UM) claims Ongoing professional development with a focus on Insurance Bachelors degree or higher Compensation range: The salary range for this position is: $63,590 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Sr. Injury Adjuster- UM, you will be responsible to adjust attorney-involved, moderately complex UM/UIM claims or moderately complex to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Adjusts attorney-involved soft tissue and moderately complex claims with injuries (e.g., torn meniscus, broken bones, disc herniations) and UM/UIM claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on soft tissue and moderately complex bodily injury claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates. Collaborates and supports team members to resolve issues and identify appropriate matters for escalation. Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution. Delivers a best-in-class member service experience by setting appropriate expectations and proactive communication. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 2 years of auto claims adjusting experience. 1 year of injury adjusting experience with attorney represented claims, Proficient knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Proficient negotiation, investigation, communication, and conflict resolution skills. Demonstrated time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Proficient knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 4 or more years auto liability/casualty adjusting experience. 1 year or more experience in Uninsured motorist (UM) claims Ongoing professional development with a focus on Insurance Bachelors degree or higher Compensation range: The salary range for this position is: $63,590 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
SLAC National Accelerator Laboratory
Menlo Park, California
Associate Laboratory Director of Human Resources The Associate Laboratory Director of Human Resources also functions as Chief Human Resources Officer for the Laboratory and leads the Human Resources Directorate, setting vision and execution on strategies to attract, engage, develop and retain a top-quality workforce of the Lab. The position reports to the Deputy Director for Operations. The Associate Laboratory Director of Human Resources is a member of SLAC's senior management team and strategic partner and advisor to the executive management team, associate laboratory directors, and other key partners on matters of workforce strategy and planning, talent acquisition and development, succession planning, employee and labor relations. This individual also represents SLAC in a variety of activities involving DOE and Stanford University, in collaboration with the Stanford Vice President for Human Resources, and other DOE laboratories. SLAC is operated by Stanford University for the U.S. Department of Energy's Office of Science and is one of 17 DOE national laboratories - the most comprehensive research system of its kind in the world - providing strategic scientific and technological capabilities and expertise that cannot be found elsewhere. A major part of the Office of Science mission is supporting the development, construction, and operation of unique, open-access scientific user facilities. The laboratory is home to three Office of Science user facilities: the Linac Coherent Light Source (LCLS), the Stanford Synchrotron Radiation Lightsource (SSRL) and the Facility for Advanced Accelerator Experimental Tests (FACET-II). SLAC sits on 426 acres of Stanford land, located two miles from the main university campus. The lab's ties with Stanford have grown over the years to include several joint institutes and facilities and many collaborative research efforts. Stanford has made numerous investments in the laboratory and provides key services that make its operations more efficient. SLAC also plays a central role for Stanford, which benefits from the lab's deep expertise in critical areas and its ability to develop and run large-scale research facilities. Together with Stanford, SLAC educates and develops the U.S. scientific workforce in strategic technological areas. Primary Responsibilities Develop and execute the Laboratory's HR strategy so it aligns with the Laboratory's strategy, the University's direction, and DOE contract requirements, in partnership with senior leadership. Set and prioritize HR initiatives with clear short- and long-term goals, and oversee the delivery of HR programs, processes, and workflows that support Lab operations. Provide overall leadership for the Laboratory's HR function, partnering with University HR and the SLAC HR leadership team to strengthen all HR functional areas. Lead on complex employee and labor relations issues and direct the creation and maintenance of Lab wide workplace policies and practices. Drive ongoing workforce development, including performance planning and development, talent assessment, succession planning, high potential development, and retention risk mitigation. Build and expand leadership development programs for employees at all levels. Create practical workforce planning tools, processes, and analytics that enable accurate, data-informed staffing decisions. Act as primary liaison to legal counsel and senior leadership on immigration, employee and labor relations, and other high-impact HR matters. Collaborate with the Department of Energy to meet all requirements tied to DOE orders, memoranda, and SLAC's contract. Oversee and optimize a complex, multi-faceted HR budget. Align SLAC practices with Stanford HR policies, procedures, and legal requirements. Coordinate with Stanford Human Resources and General Counsel to ensure compliance with university administrative policies. Partner with SLAC's strategic communications and external affairs team on shared initiatives and messaging. Promote a workplace culture where employees feel valued, respected, and empowered, grounded in SLAC's core values. Qualifications Bachelor's degree in business administration, Human Resources, or related field and 15 years of relevant human resources experience or combination of education and relevant experience. Advanced Degree preferred. At least 10 years of people manager experience with multiple direct reports. Minimum of 5 years of experience leading HR function for a complex organization. Thorough knowledge of HR management theories, concepts, techniques, and best practices. Demonstrated experience as a consultant and advisor to senior management in all human resources areas, including talent assessment and development and workforce planning; organizational, leadership, and employee development; client support; talent acquisition and pipeline programs; compensation; employee and labor relations; immigration and international services; HR systems, records, training compliance and data analytics. Exceptional interpersonal skills and understanding of group dynamics. Successful track record of establishing credibility and trust with a diverse client group, including senior leaders. Demonstrated leadership skills and management courage. Demonstrated end to end experience in the development and execution of organization wide initiatives. Strong analytical, critical thinking, creative problem solving, judgment, negotiating, influencing, and strategic decision making skills. Ability to maintain confidentiality, tact, and diplomacy. Strong supervision/management and staff development experience. Excellent facilitation and oral and written communication skills; ability to prepare clear and concise reports and deliver formal presentations or training to senior management and other audiences. Previous experience working within a research environment or university is a plus. Certification and Licenses SHRM-SCP / SPHR achieved or equivalent HR experience. Leadership Competencies And Behaviors Manages Relationships: Strong ability to influence through building and maintaining productive relationships, negotiation, effectively manage conflict, and motivating others. Effective Communicator: Excellent verbal and written communication skills to effectively discuss with and present to all levels. Collaborator: Solid interpersonal skills and the ability to build coalitions and inter functional teams to leverage synergistic relationships. Demonstrated ability to effectively build and maintain working partnerships with external stakeholders. Deals with Ambiguity: Demonstrated ability to manage risk in a complex environment. Fosters Innovation: Encourages diverse thinking, new ideas, and creative problem solving and creates an environment in which unique and creative perspectives are nurtured. Strategic Focus: Proven forward looking, big picture thinker who plans and makes decisions in support of the mission and vision of the organization. Resourceful: Orchestrates resources and employs knowledge of internal structures and processes to manage multiple activities simultaneously. Demonstrates Accountability: Establishes clear responsibilities and processes to ensure commitments are met and results are measurable throughout the organization. Develops Employee Capabilities: Operates with a focus on growth through organizational and staff development; values and encourages continuing development; demonstrates a proven ability to align individual development with organizational needs and objectives. Recruits and Attracts Talented People: Effectively evaluates current and future workforce needs, and attracts and selects the best talent to meet them. Analysis and Decision making: Ability to analyze data (financial data, organizational performance metrics, etc.) and situations, develop and evaluate effective options, and make quality decisions that prove effective over time. Work Standards Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for environment, safety and security; communicates related concerns; uses and promotes safe behaviors based on training and lessons learned. Meets the applicable roles and responsibilities as described in the ESH Manual, Chapter 1 - General Policy and Responsibilities. Subject to, and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide. As a national laboratory, SLAC National Accelerator Laboratory is responsible for adhering to the Homeland Security Presidential Directive 12 (HSPD 12) and Department of Energy (DOE) Order 473.1A, which require employees to obtain and maintain a HSPD 12 Personal Identity Verification (PIV) Credential. To obtain this credential, employees must successfully complete the applicable tier of federal background investigation post hire and receive a favorable federal adjudication. The tier of federal background investigation will be determined by job duties and national security or public trust responsibilities associated with the job. All tiers of investigation include a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws. . click apply for full job details
04/04/2026
Full time
Associate Laboratory Director of Human Resources The Associate Laboratory Director of Human Resources also functions as Chief Human Resources Officer for the Laboratory and leads the Human Resources Directorate, setting vision and execution on strategies to attract, engage, develop and retain a top-quality workforce of the Lab. The position reports to the Deputy Director for Operations. The Associate Laboratory Director of Human Resources is a member of SLAC's senior management team and strategic partner and advisor to the executive management team, associate laboratory directors, and other key partners on matters of workforce strategy and planning, talent acquisition and development, succession planning, employee and labor relations. This individual also represents SLAC in a variety of activities involving DOE and Stanford University, in collaboration with the Stanford Vice President for Human Resources, and other DOE laboratories. SLAC is operated by Stanford University for the U.S. Department of Energy's Office of Science and is one of 17 DOE national laboratories - the most comprehensive research system of its kind in the world - providing strategic scientific and technological capabilities and expertise that cannot be found elsewhere. A major part of the Office of Science mission is supporting the development, construction, and operation of unique, open-access scientific user facilities. The laboratory is home to three Office of Science user facilities: the Linac Coherent Light Source (LCLS), the Stanford Synchrotron Radiation Lightsource (SSRL) and the Facility for Advanced Accelerator Experimental Tests (FACET-II). SLAC sits on 426 acres of Stanford land, located two miles from the main university campus. The lab's ties with Stanford have grown over the years to include several joint institutes and facilities and many collaborative research efforts. Stanford has made numerous investments in the laboratory and provides key services that make its operations more efficient. SLAC also plays a central role for Stanford, which benefits from the lab's deep expertise in critical areas and its ability to develop and run large-scale research facilities. Together with Stanford, SLAC educates and develops the U.S. scientific workforce in strategic technological areas. Primary Responsibilities Develop and execute the Laboratory's HR strategy so it aligns with the Laboratory's strategy, the University's direction, and DOE contract requirements, in partnership with senior leadership. Set and prioritize HR initiatives with clear short- and long-term goals, and oversee the delivery of HR programs, processes, and workflows that support Lab operations. Provide overall leadership for the Laboratory's HR function, partnering with University HR and the SLAC HR leadership team to strengthen all HR functional areas. Lead on complex employee and labor relations issues and direct the creation and maintenance of Lab wide workplace policies and practices. Drive ongoing workforce development, including performance planning and development, talent assessment, succession planning, high potential development, and retention risk mitigation. Build and expand leadership development programs for employees at all levels. Create practical workforce planning tools, processes, and analytics that enable accurate, data-informed staffing decisions. Act as primary liaison to legal counsel and senior leadership on immigration, employee and labor relations, and other high-impact HR matters. Collaborate with the Department of Energy to meet all requirements tied to DOE orders, memoranda, and SLAC's contract. Oversee and optimize a complex, multi-faceted HR budget. Align SLAC practices with Stanford HR policies, procedures, and legal requirements. Coordinate with Stanford Human Resources and General Counsel to ensure compliance with university administrative policies. Partner with SLAC's strategic communications and external affairs team on shared initiatives and messaging. Promote a workplace culture where employees feel valued, respected, and empowered, grounded in SLAC's core values. Qualifications Bachelor's degree in business administration, Human Resources, or related field and 15 years of relevant human resources experience or combination of education and relevant experience. Advanced Degree preferred. At least 10 years of people manager experience with multiple direct reports. Minimum of 5 years of experience leading HR function for a complex organization. Thorough knowledge of HR management theories, concepts, techniques, and best practices. Demonstrated experience as a consultant and advisor to senior management in all human resources areas, including talent assessment and development and workforce planning; organizational, leadership, and employee development; client support; talent acquisition and pipeline programs; compensation; employee and labor relations; immigration and international services; HR systems, records, training compliance and data analytics. Exceptional interpersonal skills and understanding of group dynamics. Successful track record of establishing credibility and trust with a diverse client group, including senior leaders. Demonstrated leadership skills and management courage. Demonstrated end to end experience in the development and execution of organization wide initiatives. Strong analytical, critical thinking, creative problem solving, judgment, negotiating, influencing, and strategic decision making skills. Ability to maintain confidentiality, tact, and diplomacy. Strong supervision/management and staff development experience. Excellent facilitation and oral and written communication skills; ability to prepare clear and concise reports and deliver formal presentations or training to senior management and other audiences. Previous experience working within a research environment or university is a plus. Certification and Licenses SHRM-SCP / SPHR achieved or equivalent HR experience. Leadership Competencies And Behaviors Manages Relationships: Strong ability to influence through building and maintaining productive relationships, negotiation, effectively manage conflict, and motivating others. Effective Communicator: Excellent verbal and written communication skills to effectively discuss with and present to all levels. Collaborator: Solid interpersonal skills and the ability to build coalitions and inter functional teams to leverage synergistic relationships. Demonstrated ability to effectively build and maintain working partnerships with external stakeholders. Deals with Ambiguity: Demonstrated ability to manage risk in a complex environment. Fosters Innovation: Encourages diverse thinking, new ideas, and creative problem solving and creates an environment in which unique and creative perspectives are nurtured. Strategic Focus: Proven forward looking, big picture thinker who plans and makes decisions in support of the mission and vision of the organization. Resourceful: Orchestrates resources and employs knowledge of internal structures and processes to manage multiple activities simultaneously. Demonstrates Accountability: Establishes clear responsibilities and processes to ensure commitments are met and results are measurable throughout the organization. Develops Employee Capabilities: Operates with a focus on growth through organizational and staff development; values and encourages continuing development; demonstrates a proven ability to align individual development with organizational needs and objectives. Recruits and Attracts Talented People: Effectively evaluates current and future workforce needs, and attracts and selects the best talent to meet them. Analysis and Decision making: Ability to analyze data (financial data, organizational performance metrics, etc.) and situations, develop and evaluate effective options, and make quality decisions that prove effective over time. Work Standards Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for environment, safety and security; communicates related concerns; uses and promotes safe behaviors based on training and lessons learned. Meets the applicable roles and responsibilities as described in the ESH Manual, Chapter 1 - General Policy and Responsibilities. Subject to, and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide. As a national laboratory, SLAC National Accelerator Laboratory is responsible for adhering to the Homeland Security Presidential Directive 12 (HSPD 12) and Department of Energy (DOE) Order 473.1A, which require employees to obtain and maintain a HSPD 12 Personal Identity Verification (PIV) Credential. To obtain this credential, employees must successfully complete the applicable tier of federal background investigation post hire and receive a favorable federal adjudication. The tier of federal background investigation will be determined by job duties and national security or public trust responsibilities associated with the job. All tiers of investigation include a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws. . click apply for full job details
Title: Vice President, Business Operations & Strategy - Healthcare (Food & Environmental Services) Requisition #: 622798 Location: Juneau, AK, US, 99801 Job Description The Vice President of Business Operations & Strategy is a senior system-level leader responsible for the strategic direction, financial stewardship, operational excellence, and performance oversight of Food & Nutrition Services (FNS) and Environmental Services (EVS) across a multi-hospital health system, affiliated specialty centers, and a network of outlying clinics. This position will also function in a hands on role individually managing both local and remote locations. This executive ensures consistent quality, patient experience, regulatory compliance, and cost effective operations. The VP leads systemwide transformation initiatives to optimize service delivery, enhance financial performance, and modernize operations across all facilities. Job Responsibilities Systemwide Strategic Leadership Develop and execute a multi year strategic plan for FNS and EVS aligned with financial, operational, and growth objectives of the health system. Standardize service delivery, performance frameworks, and cost models across hospitals, specialty centers, and outpatient clinics. Evaluate market trends and emerging technologies to inform long term investment and operational strategies. Operational Excellence Across Diverse Settings Oversee daily operations and ensure consistent service delivery across multiple hospitals and regional clinics. Develop systemwide KPIs and dashboards integrating financial and operational metrics (e.g., cost per meal, cost per square foot cleaned, productivity targets). Lead continuous improvement and resource optimization initiatives to reduce waste, streamline workflows, and improve margin performance. Financial Leadership & Resource Stewardship Own all financial aspects of FNS and EVS, including multi site budgeting, forecasting, capital planning, and long range financial modeling. Analyze cost structures, identify savings opportunities, and implement strategies for labor efficiency, supply chain optimization, and cost per unit reductions. Negotiate and manage vendor contracts to achieve systemwide financial value, quality performance, and budget alignment. Provide financial insights and recommendations to executive leadership and the Board to support strategic decision making. People Leadership & Culture Building Lead and mentor system directors, regional managers, and support service teams across diverse locations. Build a culture of financial accountability, service excellence, and operational ownership. Implement workforce strategies that improve productivity while maintaining quality, patient experience, and staff engagement. Cross Functional Collaboration Partner with clinical leaders, ambulatory leadership, finance, supply chain, facilities, infection prevention, and patient experience to align support services with system priorities and resource constraints. Lead systemwide initiatives involving capital investment, operational redesign, and regulatory readiness. Ensure support services contribute positively to organizational goals such as length of stay, throughput, and overall patient satisfaction. Innovation & Service Modernization Drive modernization of food service programs, including enhanced patient dining, retail strategy, and nutrition focused initiatives. Advance EVS innovations such as automated cleaning technologies, sustainability programs, and infection prevention enhancements. Implement digital tools, analytics platforms, and dashboards to improve financial visibility, operational transparency, and decision making. Qualifications Education Bachelor's degree in Business Administration, Healthcare Administration, Finance, Hospitality Management, or related field required. Master's degree (MBA, MHA, MPH or related discipline) strongly preferred. Experience 10+ years of progressive leadership experience in healthcare operations or a complex multi site support services environment. Proven success managing Food & Nutrition Services and/or Environmental Services within a hospital or health system. Demonstrated ability to lead financial planning, operational budgeting, cost reduction initiatives, and performance optimization across multiple facilities. Managing multiple remote locations is strongly preferred. Experience with systemwide integration, shared services models, and cross functional operations. Skills & Competencies Advanced financial acumen, including budgeting, variance analysis, cost modeling, forecasting, and capital planning. Strong analytical skills and ability to translate financial and operational data into actionable insights. Expertise in regulatory standards and healthcare compliance. Exceptional leadership, relationship building, and change management capabilities. Ability to lead in a matrix environment and influence stakeholders across diverse locations. Commitment to patient centered care, service excellence, and continuous improvement. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
04/04/2026
Full time
Title: Vice President, Business Operations & Strategy - Healthcare (Food & Environmental Services) Requisition #: 622798 Location: Juneau, AK, US, 99801 Job Description The Vice President of Business Operations & Strategy is a senior system-level leader responsible for the strategic direction, financial stewardship, operational excellence, and performance oversight of Food & Nutrition Services (FNS) and Environmental Services (EVS) across a multi-hospital health system, affiliated specialty centers, and a network of outlying clinics. This position will also function in a hands on role individually managing both local and remote locations. This executive ensures consistent quality, patient experience, regulatory compliance, and cost effective operations. The VP leads systemwide transformation initiatives to optimize service delivery, enhance financial performance, and modernize operations across all facilities. Job Responsibilities Systemwide Strategic Leadership Develop and execute a multi year strategic plan for FNS and EVS aligned with financial, operational, and growth objectives of the health system. Standardize service delivery, performance frameworks, and cost models across hospitals, specialty centers, and outpatient clinics. Evaluate market trends and emerging technologies to inform long term investment and operational strategies. Operational Excellence Across Diverse Settings Oversee daily operations and ensure consistent service delivery across multiple hospitals and regional clinics. Develop systemwide KPIs and dashboards integrating financial and operational metrics (e.g., cost per meal, cost per square foot cleaned, productivity targets). Lead continuous improvement and resource optimization initiatives to reduce waste, streamline workflows, and improve margin performance. Financial Leadership & Resource Stewardship Own all financial aspects of FNS and EVS, including multi site budgeting, forecasting, capital planning, and long range financial modeling. Analyze cost structures, identify savings opportunities, and implement strategies for labor efficiency, supply chain optimization, and cost per unit reductions. Negotiate and manage vendor contracts to achieve systemwide financial value, quality performance, and budget alignment. Provide financial insights and recommendations to executive leadership and the Board to support strategic decision making. People Leadership & Culture Building Lead and mentor system directors, regional managers, and support service teams across diverse locations. Build a culture of financial accountability, service excellence, and operational ownership. Implement workforce strategies that improve productivity while maintaining quality, patient experience, and staff engagement. Cross Functional Collaboration Partner with clinical leaders, ambulatory leadership, finance, supply chain, facilities, infection prevention, and patient experience to align support services with system priorities and resource constraints. Lead systemwide initiatives involving capital investment, operational redesign, and regulatory readiness. Ensure support services contribute positively to organizational goals such as length of stay, throughput, and overall patient satisfaction. Innovation & Service Modernization Drive modernization of food service programs, including enhanced patient dining, retail strategy, and nutrition focused initiatives. Advance EVS innovations such as automated cleaning technologies, sustainability programs, and infection prevention enhancements. Implement digital tools, analytics platforms, and dashboards to improve financial visibility, operational transparency, and decision making. Qualifications Education Bachelor's degree in Business Administration, Healthcare Administration, Finance, Hospitality Management, or related field required. Master's degree (MBA, MHA, MPH or related discipline) strongly preferred. Experience 10+ years of progressive leadership experience in healthcare operations or a complex multi site support services environment. Proven success managing Food & Nutrition Services and/or Environmental Services within a hospital or health system. Demonstrated ability to lead financial planning, operational budgeting, cost reduction initiatives, and performance optimization across multiple facilities. Managing multiple remote locations is strongly preferred. Experience with systemwide integration, shared services models, and cross functional operations. Skills & Competencies Advanced financial acumen, including budgeting, variance analysis, cost modeling, forecasting, and capital planning. Strong analytical skills and ability to translate financial and operational data into actionable insights. Expertise in regulatory standards and healthcare compliance. Exceptional leadership, relationship building, and change management capabilities. Ability to lead in a matrix environment and influence stakeholders across diverse locations. Commitment to patient centered care, service excellence, and continuous improvement. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
Find your calling at Mercy! Responsible for financial areas of Mercy Medical Center including Accounting, Payroll, Decision Support and Budgeting. These areas are responsible for the cash management; processing and payment of invoices; accumulation of compensated time-related payroll processing; budget coordination and consolidation; reporting of productivity and labor utilization; reporting of statistics; and reporting of financial results. Direct supervision over decision support including cost accounting, service line analysis, building tools to track volume trends. Oversees preparation of Medicare and Medicaid cost report, IRS filings, and other regulatory reporting. Oversees and systems of internal control. Provides financial analysis for special projects. Performs other duties as assigned. Position Details: Vice President - Finance, Mercy Washington and Lincoln Communities This position reports to the East Communities CFO and is responsible for the direction and leadership of the finance function of the Community including internal/external departmental and consolidated financial reporting, audits, financial planning and analysis, and direct support to the SVP of Financial Operations, Hospital CEO and other senior leaders of the organization. Specific oversight responsibilities include annual financial and capital plan preparation and consolidation for the community, successful completion of the annual external audit, and support of Mercy-wide finance functions to ensure tax and other regulatory compliance. Education Bachelor's degree in accounting or finance (required) CPA (preferred) MBA or master's in finance/healthcare administration (preferred) Experience Minimum 5 years in a senior financial leadership role within a hospital or large healthcare organization Proven success in leading and articulating financial strategy, budgeting, and operational performance Revenue Cycle Improvement experience preferred Key Competencies & Skills Executive-level leadership in healthcare finance (Director level or above Strong operational finance background with ability to drive performance metrics Strategic partner to clinical and operational teams Skilled in presenting financial insights to executive stakeholders Knowledge of healthcare reimbursement, payer contracting, and compliance What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. EEO/AA/Minorities/Females/Disabled/Veterans Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Finance, Vice President, Leadership
04/04/2026
Full time
Find your calling at Mercy! Responsible for financial areas of Mercy Medical Center including Accounting, Payroll, Decision Support and Budgeting. These areas are responsible for the cash management; processing and payment of invoices; accumulation of compensated time-related payroll processing; budget coordination and consolidation; reporting of productivity and labor utilization; reporting of statistics; and reporting of financial results. Direct supervision over decision support including cost accounting, service line analysis, building tools to track volume trends. Oversees preparation of Medicare and Medicaid cost report, IRS filings, and other regulatory reporting. Oversees and systems of internal control. Provides financial analysis for special projects. Performs other duties as assigned. Position Details: Vice President - Finance, Mercy Washington and Lincoln Communities This position reports to the East Communities CFO and is responsible for the direction and leadership of the finance function of the Community including internal/external departmental and consolidated financial reporting, audits, financial planning and analysis, and direct support to the SVP of Financial Operations, Hospital CEO and other senior leaders of the organization. Specific oversight responsibilities include annual financial and capital plan preparation and consolidation for the community, successful completion of the annual external audit, and support of Mercy-wide finance functions to ensure tax and other regulatory compliance. Education Bachelor's degree in accounting or finance (required) CPA (preferred) MBA or master's in finance/healthcare administration (preferred) Experience Minimum 5 years in a senior financial leadership role within a hospital or large healthcare organization Proven success in leading and articulating financial strategy, budgeting, and operational performance Revenue Cycle Improvement experience preferred Key Competencies & Skills Executive-level leadership in healthcare finance (Director level or above Strong operational finance background with ability to drive performance metrics Strategic partner to clinical and operational teams Skilled in presenting financial insights to executive stakeholders Knowledge of healthcare reimbursement, payer contracting, and compliance What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. EEO/AA/Minorities/Females/Disabled/Veterans Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. keyword(s): Finance, Vice President, Leadership
Community Holdings Management LLC
Fresno, California
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. The Associate Director, Portfolio Administration & Oversight is responsible for centralized administrative oversight of portfolio health, risk indicators, compliance tracking, insurance administration, and asset-level controls across Community Holdings Management (CHM). This role functions as CHM's internal accountability and monitoring authority, ensuring operational, financial, staffing, and compliance standards are consistently tracked, documented, escalated, and resolved-without assuming direct operational or asset-management control of properties. The Associate Director plays a critical role in identifying early risk indicators, stabilizing underperforming or high-risk assets, and reducing exposure for CHM and ownership through disciplined systems and reporting. Key Duties and Responsibilities Portfolio Administration & Watchlist Oversight: Maintain a centralized portfolio watchlist monitoring delinquency trends, vacancy levels, staffing instability, compliance gaps, insurance exposure, and other operational risk indicators. Prepare routine portfolio oversight summaries for executive leadership and track corrective actions through resolution. Administrative Oversight of Property Conditions: Conduct random and scheduled site visits to observe physical conditions, verify operational standards, and identify safety or risk indicators. Document findings, route required actions to Operations or Regional leadership, and maintain follow-up tracking to ensure timely resolution. Insurance & Risk Administration: Coordinate and oversee administrative processes related to property, liability, and workers' compensation insurance, including renewals, documentation tracking, and internal communications with brokers and partners. Monitor workers' compensation claims, restrictions, and return-to-work coordination in collaboration with HR and Operations. Administrative HR & Compliance Oversight: Provide administrative oversight and verification of onboarding, offboarding, and required training completion, including California-mandated and company-required programs. Track employee status changes, staffing allocations by ownership entity, and compliance risks, and support leadership with documentation related to grievances or corrective actions. Asset-Adjacent Administrative Controls: Maintain administrative oversight of vendor onboarding documentation, inventory systems (equipment, uniforms, and technology), and staffing charts tied to ownership structures. Identify trends or anomalies that may indicate financial, operational, or compliance risk and escalate concerns with supporting documentation. Cross-Functional Coordination & Escalation: Coordinate across Operations, HR, Finance, and Ownership to ensure portfolio-level accountability without duplicating or undermining departmental authority. Serve as the central point of record for portfolio administration and escalate unresolved or high-risk issues to executive leadership with clear context and recommended next steps. Perform any additional duties as assigned. Minimum Qualification Must have a minimum of 3-5 years of experience in California property management, portfolio administration, compliance, or risk-related operational oversight. The role requires a strong working knowledge of multifamily operations, asset-level risk indicators, insurance administration, and California labor and compliance requirements. Experience supporting affordable housing, supportive housing, or publicly funded portfolios is preferred. The ideal candidate demonstrates the ability to work cross-functionally with Operations, HR, Finance, and external partners, exercising sound judgment, discretion, and follow-through. Familiarity with property management, HRIS, and training platforms such as AppFolio, Paylocity, Grace Hill, and Microsoft 365 is strongly preferred. Strong organizational skills, attention to detail, and the ability to independently manage sensitive information and competing priorities are essential for success in this role. Required Skills and Abilities The Associate Director, Portfolio Administration & Oversight must demonstrate strong verbal and written communication skills, with the ability to clearly document findings, synthesize complex information, and communicate expectations across multiple stakeholders. This role requires sound judgment, strong problem-solving capability, and the ability to navigate conflict with professionalism, discretion, and a solutions-oriented approach. The Associate Director must be attentive to detail, highly organized, and capable of managing multiple priorities while maintaining accuracy and consistency in reporting, documentation, and follow-through. Success in this role requires the ability to operate effectively across departments and external partners, exercising authority through systems, standards, and accountability rather than positional control. The Associate Director must be comfortable identifying risk, raising concerns, and facilitating resolution without creating unnecessary friction, ensuring issues are addressed promptly and appropriately. By centralizing oversight that was previously fragmented across multiple individuals and external partners, this position reduces organizational risk, increases consistency, and enables executive leadership to focus on strategic growth rather than operational firefighting. Notes Frequent need to utilize personal transportation to inspect properties and surrounding neighborhood, attending meetings with owners/agencies/partners. Must be available on weekends for meetings, staffing needs, and emergencies. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Compensation details: 0 Yearly Salary PIf46f9d412ba8-1799
04/04/2026
Full time
Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. The Associate Director, Portfolio Administration & Oversight is responsible for centralized administrative oversight of portfolio health, risk indicators, compliance tracking, insurance administration, and asset-level controls across Community Holdings Management (CHM). This role functions as CHM's internal accountability and monitoring authority, ensuring operational, financial, staffing, and compliance standards are consistently tracked, documented, escalated, and resolved-without assuming direct operational or asset-management control of properties. The Associate Director plays a critical role in identifying early risk indicators, stabilizing underperforming or high-risk assets, and reducing exposure for CHM and ownership through disciplined systems and reporting. Key Duties and Responsibilities Portfolio Administration & Watchlist Oversight: Maintain a centralized portfolio watchlist monitoring delinquency trends, vacancy levels, staffing instability, compliance gaps, insurance exposure, and other operational risk indicators. Prepare routine portfolio oversight summaries for executive leadership and track corrective actions through resolution. Administrative Oversight of Property Conditions: Conduct random and scheduled site visits to observe physical conditions, verify operational standards, and identify safety or risk indicators. Document findings, route required actions to Operations or Regional leadership, and maintain follow-up tracking to ensure timely resolution. Insurance & Risk Administration: Coordinate and oversee administrative processes related to property, liability, and workers' compensation insurance, including renewals, documentation tracking, and internal communications with brokers and partners. Monitor workers' compensation claims, restrictions, and return-to-work coordination in collaboration with HR and Operations. Administrative HR & Compliance Oversight: Provide administrative oversight and verification of onboarding, offboarding, and required training completion, including California-mandated and company-required programs. Track employee status changes, staffing allocations by ownership entity, and compliance risks, and support leadership with documentation related to grievances or corrective actions. Asset-Adjacent Administrative Controls: Maintain administrative oversight of vendor onboarding documentation, inventory systems (equipment, uniforms, and technology), and staffing charts tied to ownership structures. Identify trends or anomalies that may indicate financial, operational, or compliance risk and escalate concerns with supporting documentation. Cross-Functional Coordination & Escalation: Coordinate across Operations, HR, Finance, and Ownership to ensure portfolio-level accountability without duplicating or undermining departmental authority. Serve as the central point of record for portfolio administration and escalate unresolved or high-risk issues to executive leadership with clear context and recommended next steps. Perform any additional duties as assigned. Minimum Qualification Must have a minimum of 3-5 years of experience in California property management, portfolio administration, compliance, or risk-related operational oversight. The role requires a strong working knowledge of multifamily operations, asset-level risk indicators, insurance administration, and California labor and compliance requirements. Experience supporting affordable housing, supportive housing, or publicly funded portfolios is preferred. The ideal candidate demonstrates the ability to work cross-functionally with Operations, HR, Finance, and external partners, exercising sound judgment, discretion, and follow-through. Familiarity with property management, HRIS, and training platforms such as AppFolio, Paylocity, Grace Hill, and Microsoft 365 is strongly preferred. Strong organizational skills, attention to detail, and the ability to independently manage sensitive information and competing priorities are essential for success in this role. Required Skills and Abilities The Associate Director, Portfolio Administration & Oversight must demonstrate strong verbal and written communication skills, with the ability to clearly document findings, synthesize complex information, and communicate expectations across multiple stakeholders. This role requires sound judgment, strong problem-solving capability, and the ability to navigate conflict with professionalism, discretion, and a solutions-oriented approach. The Associate Director must be attentive to detail, highly organized, and capable of managing multiple priorities while maintaining accuracy and consistency in reporting, documentation, and follow-through. Success in this role requires the ability to operate effectively across departments and external partners, exercising authority through systems, standards, and accountability rather than positional control. The Associate Director must be comfortable identifying risk, raising concerns, and facilitating resolution without creating unnecessary friction, ensuring issues are addressed promptly and appropriately. By centralizing oversight that was previously fragmented across multiple individuals and external partners, this position reduces organizational risk, increases consistency, and enables executive leadership to focus on strategic growth rather than operational firefighting. Notes Frequent need to utilize personal transportation to inspect properties and surrounding neighborhood, attending meetings with owners/agencies/partners. Must be available on weekends for meetings, staffing needs, and emergencies. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Compensation details: 0 Yearly Salary PIf46f9d412ba8-1799
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Examiner you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Tampa, FL, San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates. Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation. Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. Serves as a resource for team members on complex claims. Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 4 years auto claims and injury adjusting experience. Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Advanced negotiation, investigation, communication, and conflict resolution skills. Demonstrated strong time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Advanced knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage College Degree (Bachelor's or higher) Insurance Designation US military experience through military service or a military spouse/domestic partner optional Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Examiner you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Tampa, FL, San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates. Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation. Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. Serves as a resource for team members on complex claims. Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 4 years auto claims and injury adjusting experience. Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Advanced negotiation, investigation, communication, and conflict resolution skills. Demonstrated strong time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Advanced knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage College Degree (Bachelor's or higher) Insurance Designation US military experience through military service or a military spouse/domestic partner optional Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
DIRECTOR OF COMMUNICATIONS Bell Ambulance, Milwaukee, WI Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has operated since 1977 and has grown into the largest ambulance service provider in Wisconsin. We are a certified and contracted provider in the City of Milwaukee 911 system. We receive more than 120,000 calls per year. We have 14 locations in southeastern Milwaukee. We provide BLS, ALS, and Critical Care services, and we currently employ more than 700 people. Bell Ambulance, a leading Emergency Medical Services (EMS) provider operating a high-volume dispatch center in Milwaukee, WI, is seeking a highly skilled , results-oriented Director of Communications . This Director-level role will oversee the operational management and strategic development of our IAED-accredited Communication Center, which handles over 130,000 calls per year in a high-traffic urban setting. Call types include both 911 and Inter-facility Transfer (IFT)/Discharge calls for service. The Director will be responsible for ensuring the highest standards of efficiency, performance, and compliance in all dispatch and call-taking operations, driving continuous improvement in response times and resource allocation. This role requires a proven leader with deep experience in a high-volume EMS service. Core Responsibilities Operational Oversight Ensure continuous, 24/7 oversight of all Communication Center operations. Maintain adequate staffing levels with appropriately trained personnel for call taking, dispatching, and monitoring of contracted response times. Coordinate with the Scheduling department to create or adjust positions as necessary. Review and update current ambulance dispatch policies and procedures to ensure they support efficient, compliant operations at all times within the Communications Center. Technology and Systems Management Manage the Traumasoft Computer-Aided Dispatch (CAD) system, phone answering systems, and other tools utilized to monitor personnel and fleet activity within the Communications Center. Utilize Microsoft POWER BI and Firstwatch to analyze metrics and provide feedback to other departments on necessary metrics Performance, Training, and Development KPI Monitoring: Establish and maintain a robust Quality Assurance (QA) program to ensure departmental compliance. This includes, but is not limited to, monitoring call-taking accuracy, ambulance out-the-door times, and on-scene times. Provide regular reports and constructive feedback for necessary follow-up. Training System: Establish and maintain a comprehensive training system, including the development of certified Dispatch Training Officers (DTOs), to ensure all communication center personnel are highly proficient and fully aware of their critical role. Performance Feedback: Create a training performance feedback process to ensure consistent, constructive transparency for all parties across all phases of training. Cross-Training: Ensure a clear pathway for Ambulance Operations personnel to be cross-trained within the department. Recruitment, Retention, and Culture Establish and maintain a "Just Culture" environment that promotes adequate review and feedback within the department while ensuring appropriate accountability at all times. Participate in the review and interviewing process for all potential candidates in coordination with Human Resources (HR). Required Qualifications Prior experience within a high-call-volume Communications Center. Emergency Medical Dispatcher (EMD) Certified. Experience with Traumasoft CAD and other related systems. Exceptional organizational, analytical, and crisis management skills. Preferred Skills Current EMS licensure (Any Level). Prior experience in an EMS setting that operates both 911 and private call services. Bell Ambulance can offer you an incredibly competitive wage and a comprehensive benefits package, including two medical plans to choose from, dental, vision, FSA, HSA, and company-sponsored plans. In addition to the core benefits, Bell Ambulance offers a 401(k) plan that becomes available on your hire date, and we match 100% of your contributions up to 6%. We have grown because we strive to exceed every client's expectations. We have grown because we treat our people with respect, appreciation, and fairness. We have grown because we provide the best service, with the best equipment, and the best people This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. PIec3c5-
04/04/2026
Full time
DIRECTOR OF COMMUNICATIONS Bell Ambulance, Milwaukee, WI Bell Ambulance is a progressive, client-oriented company devoted to providing high-quality emergency and non-emergency medical services. Bell Ambulance has operated since 1977 and has grown into the largest ambulance service provider in Wisconsin. We are a certified and contracted provider in the City of Milwaukee 911 system. We receive more than 120,000 calls per year. We have 14 locations in southeastern Milwaukee. We provide BLS, ALS, and Critical Care services, and we currently employ more than 700 people. Bell Ambulance, a leading Emergency Medical Services (EMS) provider operating a high-volume dispatch center in Milwaukee, WI, is seeking a highly skilled , results-oriented Director of Communications . This Director-level role will oversee the operational management and strategic development of our IAED-accredited Communication Center, which handles over 130,000 calls per year in a high-traffic urban setting. Call types include both 911 and Inter-facility Transfer (IFT)/Discharge calls for service. The Director will be responsible for ensuring the highest standards of efficiency, performance, and compliance in all dispatch and call-taking operations, driving continuous improvement in response times and resource allocation. This role requires a proven leader with deep experience in a high-volume EMS service. Core Responsibilities Operational Oversight Ensure continuous, 24/7 oversight of all Communication Center operations. Maintain adequate staffing levels with appropriately trained personnel for call taking, dispatching, and monitoring of contracted response times. Coordinate with the Scheduling department to create or adjust positions as necessary. Review and update current ambulance dispatch policies and procedures to ensure they support efficient, compliant operations at all times within the Communications Center. Technology and Systems Management Manage the Traumasoft Computer-Aided Dispatch (CAD) system, phone answering systems, and other tools utilized to monitor personnel and fleet activity within the Communications Center. Utilize Microsoft POWER BI and Firstwatch to analyze metrics and provide feedback to other departments on necessary metrics Performance, Training, and Development KPI Monitoring: Establish and maintain a robust Quality Assurance (QA) program to ensure departmental compliance. This includes, but is not limited to, monitoring call-taking accuracy, ambulance out-the-door times, and on-scene times. Provide regular reports and constructive feedback for necessary follow-up. Training System: Establish and maintain a comprehensive training system, including the development of certified Dispatch Training Officers (DTOs), to ensure all communication center personnel are highly proficient and fully aware of their critical role. Performance Feedback: Create a training performance feedback process to ensure consistent, constructive transparency for all parties across all phases of training. Cross-Training: Ensure a clear pathway for Ambulance Operations personnel to be cross-trained within the department. Recruitment, Retention, and Culture Establish and maintain a "Just Culture" environment that promotes adequate review and feedback within the department while ensuring appropriate accountability at all times. Participate in the review and interviewing process for all potential candidates in coordination with Human Resources (HR). Required Qualifications Prior experience within a high-call-volume Communications Center. Emergency Medical Dispatcher (EMD) Certified. Experience with Traumasoft CAD and other related systems. Exceptional organizational, analytical, and crisis management skills. Preferred Skills Current EMS licensure (Any Level). Prior experience in an EMS setting that operates both 911 and private call services. Bell Ambulance can offer you an incredibly competitive wage and a comprehensive benefits package, including two medical plans to choose from, dental, vision, FSA, HSA, and company-sponsored plans. In addition to the core benefits, Bell Ambulance offers a 401(k) plan that becomes available on your hire date, and we match 100% of your contributions up to 6%. We have grown because we strive to exceed every client's expectations. We have grown because we treat our people with respect, appreciation, and fairness. We have grown because we provide the best service, with the best equipment, and the best people This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. PIec3c5-
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Examiner you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Tampa, FL, San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates. Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation. Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. Serves as a resource for team members on complex claims. Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 4 years auto claims and injury adjusting experience. Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Advanced negotiation, investigation, communication, and conflict resolution skills. Demonstrated strong time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Advanced knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage College Degree (Bachelor's or higher) Insurance Designation US military experience through military service or a military spouse/domestic partner optional Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Examiner you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Tampa, FL, San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims. Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates. Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation. Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. Serves as a resource for team members on complex claims. Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication. Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma. 4 years auto claims and injury adjusting experience. Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. Advanced negotiation, investigation, communication, and conflict resolution skills. Demonstrated strong time-management and decision-making skills. Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims. Ability to exercise sound financial judgment and discretion in handling insurance claims. Advanced knowledge of coverage evaluation, loss assessment, and loss reserving. Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage College Degree (Bachelor's or higher) Insurance Designation US military experience through military service or a military spouse/domestic partner optional Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.