Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Loan Officer, you will, within defined guidelines and framework, deliver impactful customer service to members while providing mortgage product solutions that facilitate the member's financial security. You'll facilitate mortgage product sales and member service through multiple channels to include phone, email, mail and digital platform, provides individualized mortgage loan recommendations. You will have established monthly metrics and deepen member relationships through needs assessment and solution offerings from USAA products and services. You will also need to stay highly engaged in the mortgage industry, to include changes to Fannie and Freddie guidelines. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Phoenix office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 2 years of mortgage sales experience or relevant customer service experience within a financial services organization. Successfully complete mortgage products assessment. Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Mortgage Consumer Direct Experience 2+ years sales OR High Volume Contact Center experience Current or Prior NMLS # US military experience through military service or a military spouse/domestic partner Compensation range: The base salary for this role is $45,000.00 annual with an un-capped tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/14/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Loan Officer, you will, within defined guidelines and framework, deliver impactful customer service to members while providing mortgage product solutions that facilitate the member's financial security. You'll facilitate mortgage product sales and member service through multiple channels to include phone, email, mail and digital platform, provides individualized mortgage loan recommendations. You will have established monthly metrics and deepen member relationships through needs assessment and solution offerings from USAA products and services. You will also need to stay highly engaged in the mortgage industry, to include changes to Fannie and Freddie guidelines. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Phoenix office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 2 years of mortgage sales experience or relevant customer service experience within a financial services organization. Successfully complete mortgage products assessment. Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Mortgage Consumer Direct Experience 2+ years sales OR High Volume Contact Center experience Current or Prior NMLS # US military experience through military service or a military spouse/domestic partner Compensation range: The base salary for this role is $45,000.00 annual with an un-capped tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Loan Officer, you will, within defined guidelines and framework, deliver impactful customer service to members while providing mortgage product solutions that facilitate the member's financial security. You'll facilitate mortgage product sales and member service through multiple channels to include phone, email, mail and digital platform, provides individualized mortgage loan recommendations. You will have established monthly metrics and deepen member relationships through needs assessment and solution offerings from USAA products and services. You will also need to stay highly engaged in the mortgage industry, to include changes to Fannie and Freddie guidelines. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Tampa Crosstown office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 2 years of mortgage sales experience or relevant customer service experience within a financial services organization. Successfully complete mortgage products assessment. Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Mortgage Consumer Direct Experience 2+ years sales OR High Volume Contact Center experience Current or Prior NMLS # US military experience through military service or a military spouse/domestic partner Compensation range: The base salary for this role is $45,000.00 annual with an un-capped tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/14/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Loan Officer, you will, within defined guidelines and framework, deliver impactful customer service to members while providing mortgage product solutions that facilitate the member's financial security. You'll facilitate mortgage product sales and member service through multiple channels to include phone, email, mail and digital platform, provides individualized mortgage loan recommendations. You will have established monthly metrics and deepen member relationships through needs assessment and solution offerings from USAA products and services. You will also need to stay highly engaged in the mortgage industry, to include changes to Fannie and Freddie guidelines. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Tampa Crosstown office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 2 years of mortgage sales experience or relevant customer service experience within a financial services organization. Successfully complete mortgage products assessment. Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Mortgage Consumer Direct Experience 2+ years sales OR High Volume Contact Center experience Current or Prior NMLS # US military experience through military service or a military spouse/domestic partner Compensation range: The base salary for this role is $45,000.00 annual with an un-capped tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: $15,000 SIGN-ON BONUS, RELOCATION ASSISTANCE & BENEFITS ELIGIBILITY DAY ONE External applicants may be eligible for a $15,000 sign-on bonus with a one-year work commitment. Previously employed applicants who have been gone from the organization more than 90 days may also be eligible. Candidates who reside more than 100 miles from Riverside Methodist Hospital may be eligible for relocation assistance up to $13,000. Come join one of the busiest Radiology departments within the OhioHealth organization at Riverside Methodist Hospital. This 24/7/365-day department averages approximately 130,000 exams per year. Working in a variety of areas, the Radiology Technologists at Riverside gain valuable knowledge and continue to grow on a daily basis. These technologists work in the Emergency Department, Operating Room, Same Day Surgery Center, Endoscopy, use portables to cover the entire hospital (ICU, PACU, NICU, et.), plus work with our inpatient population and outpatient walk-ins. This fast-paced diagnostic department is a great place for a technologist who is looking for variety! This Radiology Technologist prepares patients for examinations and performs diagnostic radiology procedures following guidelines set by OhioHealth and the American Registry of Radiologic Technologists (ARRT). This is a full-time, variable shift position working three 12-hour shifts with an every other weekend rotation. Call is required one 8-hour shift per month. Responsibilities And Duties: 40% Performs Diagnostic procedures. Conducts routine radiographic studies in diagnostics. Conducts routine and specialized fluoroscopy studies utilizing digital fluroscope equipment; Maintains proficiency in each of these areas. Provides radiation safety for operator and patient. 40% Obtains diagnostic radiographs Places patient in proper positions for procedures, adhering to department policy regarding routine. Positions anatomical part in position necessary to obtain optimum radiograph. Observes patient throughout procedure and responds to any observed change period manipulates equipment in proper manner, adjust technical factors to assure optimal images, and observes equipment safety. Critiques images inputs through only those optimal for interpretation. Repeats images as necessary. 15% Prepares patients for examination Receives orders/request for procedures from physician, nursing unit, or radiology office and makes necessary entries in electronic medical record. Greets patient and friendly manner and makes positive identification. Explains procedure in clear, understandable terms. Ensures all necessary clothing and jewelry is removed and patient is properly attired. Starts IBS and draws up medications. 5% Performs miscellaneous related duties Assumes duties of electronic imaging technician when necessary. Processes images for interpretation. Imports and burn CDs. Performs QC tests on X ray unit and impacts as necessary. Works with students enrolled in radiography program under program guidelines. Minimum Qualifications: AART-ODH - American Registry of Radiologic Technology - American Association of Radiologic Technologists, BLS - Basic Life Support - American Heart Association Additional Job Description: SPECIALIZED KNOWLEDGE Graduate of an approved accredited radiography program. Registered with ARRT; ODH Ohio Radiologic License, BLS certification. Thorough knowledge of various medical imaging procedures and equipment including proper technique and positioning, handling, and administering ionizing radiation to include contrast media agents, radiographic anatomy and physiology and medical terminology. Expresses superior customer service skills. Pleasant demeanor, neat, poised appearance. Ability to function as team member, with limited supervision. Highly motivated with effective written and verbal communication and effective organizational skills. Work Shift: Variable Scheduled Weekly Hours : 36 Department Diagnostics Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
04/12/2026
Full time
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more - in our careers and in our communities. Job Description Summary: $15,000 SIGN-ON BONUS, RELOCATION ASSISTANCE & BENEFITS ELIGIBILITY DAY ONE External applicants may be eligible for a $15,000 sign-on bonus with a one-year work commitment. Previously employed applicants who have been gone from the organization more than 90 days may also be eligible. Candidates who reside more than 100 miles from Riverside Methodist Hospital may be eligible for relocation assistance up to $13,000. Come join one of the busiest Radiology departments within the OhioHealth organization at Riverside Methodist Hospital. This 24/7/365-day department averages approximately 130,000 exams per year. Working in a variety of areas, the Radiology Technologists at Riverside gain valuable knowledge and continue to grow on a daily basis. These technologists work in the Emergency Department, Operating Room, Same Day Surgery Center, Endoscopy, use portables to cover the entire hospital (ICU, PACU, NICU, et.), plus work with our inpatient population and outpatient walk-ins. This fast-paced diagnostic department is a great place for a technologist who is looking for variety! This Radiology Technologist prepares patients for examinations and performs diagnostic radiology procedures following guidelines set by OhioHealth and the American Registry of Radiologic Technologists (ARRT). This is a full-time, variable shift position working three 12-hour shifts with an every other weekend rotation. Call is required one 8-hour shift per month. Responsibilities And Duties: 40% Performs Diagnostic procedures. Conducts routine radiographic studies in diagnostics. Conducts routine and specialized fluoroscopy studies utilizing digital fluroscope equipment; Maintains proficiency in each of these areas. Provides radiation safety for operator and patient. 40% Obtains diagnostic radiographs Places patient in proper positions for procedures, adhering to department policy regarding routine. Positions anatomical part in position necessary to obtain optimum radiograph. Observes patient throughout procedure and responds to any observed change period manipulates equipment in proper manner, adjust technical factors to assure optimal images, and observes equipment safety. Critiques images inputs through only those optimal for interpretation. Repeats images as necessary. 15% Prepares patients for examination Receives orders/request for procedures from physician, nursing unit, or radiology office and makes necessary entries in electronic medical record. Greets patient and friendly manner and makes positive identification. Explains procedure in clear, understandable terms. Ensures all necessary clothing and jewelry is removed and patient is properly attired. Starts IBS and draws up medications. 5% Performs miscellaneous related duties Assumes duties of electronic imaging technician when necessary. Processes images for interpretation. Imports and burn CDs. Performs QC tests on X ray unit and impacts as necessary. Works with students enrolled in radiography program under program guidelines. Minimum Qualifications: AART-ODH - American Registry of Radiologic Technology - American Association of Radiologic Technologists, BLS - Basic Life Support - American Heart Association Additional Job Description: SPECIALIZED KNOWLEDGE Graduate of an approved accredited radiography program. Registered with ARRT; ODH Ohio Radiologic License, BLS certification. Thorough knowledge of various medical imaging procedures and equipment including proper technique and positioning, handling, and administering ionizing radiation to include contrast media agents, radiographic anatomy and physiology and medical terminology. Expresses superior customer service skills. Pleasant demeanor, neat, poised appearance. Ability to function as team member, with limited supervision. Highly motivated with effective written and verbal communication and effective organizational skills. Work Shift: Variable Scheduled Weekly Hours : 36 Department Diagnostics Join us! if your passion is to work in a caring environment if you believe that learning is a life-long process if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
How you'll help us Keep Climbing (overview & key responsibilities) Delta is embarking on a transformative journey to modernize our digital communication ecosystem and deliver next-generation conversational experiences. As Manager - Conversational Design you will lead and grow a team responsible for shaping the future of digital support and engagement at scale. You'll collaborate with cross-functional partners to define and deliver best-in-class support experiences that reflect Delta's commitment to innovation and customer satisfaction. This role champions people leadership and development, operational excellence and a culture of collaboration and continuous improvement, ensuring the team's work aligns with user needs, brand standards, and enterprise goals. As Manager, Conversational Design, you will set the strategic direction for a growing team of Conversational Designers, ensuring their work advances Delta's product and design vision. You'll play a key role in hiring, onboarding, and developing team members, fostering a culture of innovation and continuous learning. You'll partner closely with product, engineering, experience design, and research leaders to ensure the successful delivery of conversational experiences across both AI-powered and rule-based systems. Your leadership will help scale the team's impact and embed conversational design as a core capability within the organization. Responsibilities: Team Leadership & Development Lead, mentor and grow a high-performing team of conversational designers, supporting their career development, engagement and performance. Define and evolve team structure, roles, and responsibilities to support business growth and scaling needs. Oversee hiring, onboarding, and resource planning to ensure the team's success. Foster a culture of experimentation, inclusion, and continuous learning. Design Excellence & Standards Establish and maintain design standards, frameworks, and best practices for conversational design across AI-powered and rules-based platforms. Drive the development of dialogue flow prototypes and implementation of prompt strategies to optimize outputs. Ensure all conversational experiences meet accessibility, brand, and user experience (UX) standards. Cross-Functional Collaboration Partner with leaders in product, engineering, experience design, and research to align team efforts with business priorities. Source and manage vendor relationships as needed to support business goals. Operational Management & Impact Monitor team performance and project outcomes, using data and feedback to drive continuous improvements and celebrate successes. Advocate for the role of conversational design across the organization, evangelizing its impact on customer and employee experience. Stay current with industry trends and integrate emerging best practices into team processes and deliverables. What you need to succeed (minimum qualifications) 8 + years of experience in conversational design, product design, or related fields. 4+ years in a people management or leadership role, with a track record of mentoring and developing design professionals in cross-functional environments. Deep understanding of conversational design principles, human-centered d, and accessibility standards. Hands-on experience with generative AI platforms/agents, prompt engineering, conversational AI or rule-based technologies (e.g. chatbots, IVR). Excellent communication, stakeholder management, and strategic planning skills. Experience with mobile and web application ecosystems. Familiarity with analytics and measurement of conversational experiences. Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States. What will give you a competitive edge (preferred qualifications) Background in linguistics, UX writing, or human-computer interaction. Advanced degree in Design, Communications, Computer Science, or related field. Demonstrated experience scaling design teams and implementing operational frameworks. Proficiency in JSON and Python strongly preferred Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing program, and performance incentives. 401(k) with generous company contributions up to 9%. New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31). In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period. 10 paid holidays per calendar year. Birthing parents are eligible for 12-weeks of paid maternity/parental leave. Non-birthing parents are eligible for 2-weeks of paid parental leave. Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits. Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. Domestic and International space-available flight privileges for employees and eligible family members. Career development programs to achieve your long-term career goals. World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies. Recognition rewards and awards through the platform Unstoppable Together. Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
04/01/2026
Full time
How you'll help us Keep Climbing (overview & key responsibilities) Delta is embarking on a transformative journey to modernize our digital communication ecosystem and deliver next-generation conversational experiences. As Manager - Conversational Design you will lead and grow a team responsible for shaping the future of digital support and engagement at scale. You'll collaborate with cross-functional partners to define and deliver best-in-class support experiences that reflect Delta's commitment to innovation and customer satisfaction. This role champions people leadership and development, operational excellence and a culture of collaboration and continuous improvement, ensuring the team's work aligns with user needs, brand standards, and enterprise goals. As Manager, Conversational Design, you will set the strategic direction for a growing team of Conversational Designers, ensuring their work advances Delta's product and design vision. You'll play a key role in hiring, onboarding, and developing team members, fostering a culture of innovation and continuous learning. You'll partner closely with product, engineering, experience design, and research leaders to ensure the successful delivery of conversational experiences across both AI-powered and rule-based systems. Your leadership will help scale the team's impact and embed conversational design as a core capability within the organization. Responsibilities: Team Leadership & Development Lead, mentor and grow a high-performing team of conversational designers, supporting their career development, engagement and performance. Define and evolve team structure, roles, and responsibilities to support business growth and scaling needs. Oversee hiring, onboarding, and resource planning to ensure the team's success. Foster a culture of experimentation, inclusion, and continuous learning. Design Excellence & Standards Establish and maintain design standards, frameworks, and best practices for conversational design across AI-powered and rules-based platforms. Drive the development of dialogue flow prototypes and implementation of prompt strategies to optimize outputs. Ensure all conversational experiences meet accessibility, brand, and user experience (UX) standards. Cross-Functional Collaboration Partner with leaders in product, engineering, experience design, and research to align team efforts with business priorities. Source and manage vendor relationships as needed to support business goals. Operational Management & Impact Monitor team performance and project outcomes, using data and feedback to drive continuous improvements and celebrate successes. Advocate for the role of conversational design across the organization, evangelizing its impact on customer and employee experience. Stay current with industry trends and integrate emerging best practices into team processes and deliverables. What you need to succeed (minimum qualifications) 8 + years of experience in conversational design, product design, or related fields. 4+ years in a people management or leadership role, with a track record of mentoring and developing design professionals in cross-functional environments. Deep understanding of conversational design principles, human-centered d, and accessibility standards. Hands-on experience with generative AI platforms/agents, prompt engineering, conversational AI or rule-based technologies (e.g. chatbots, IVR). Excellent communication, stakeholder management, and strategic planning skills. Experience with mobile and web application ecosystems. Familiarity with analytics and measurement of conversational experiences. Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States. What will give you a competitive edge (preferred qualifications) Background in linguistics, UX writing, or human-computer interaction. Advanced degree in Design, Communications, Computer Science, or related field. Demonstrated experience scaling design teams and implementing operational frameworks. Proficiency in JSON and Python strongly preferred Benefits and Perks to Help You Keep Climbing Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: Competitive salary, industry-leading profit sharing program, and performance incentives. 401(k) with generous company contributions up to 9%. New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31). In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period. 10 paid holidays per calendar year. Birthing parents are eligible for 12-weeks of paid maternity/parental leave. Non-birthing parents are eligible for 2-weeks of paid parental leave. Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits. Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. Domestic and International space-available flight privileges for employees and eligible family members. Career development programs to achieve your long-term career goals. World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies. Recognition rewards and awards through the platform Unstoppable Together. Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
