Patient Services Representative Location Cary, NC Onsite Compensation & Schedule • $20.40/hour • Monday to Friday, 11:30 AM - 8:00 PM • W2 ROLE IMPACT" This role supports patients by managing non-clinical inquiries and ensuring seamless coordination of prescription deliveries and payments. As a front-line representative, you'll be key in driving patient satisfaction, maintaining accurate records, and supporting safe, efficient service workflows. KEY RESPONSIBILITIES • Manage inbound/outbound calls regarding prescription status, delivery scheduling, and payment • Respond to inquiries directly or escalate to clinical staff for resolution • Update patient records and progress notes to support workflow visibility • Verify insurance, process invoice requests, and provide refill information • Identify and escalate adverse events or product complaints to clinical team MINIMUM QUALIFICATIONS • 1+ year in high-volume call center environment • Proficiency in Microsoft Outlook and Microsoft Teams • Minimum 30 WPM typing speed • Strong verbal and written communication skills CORE TOOLS & SYSTEMS • Microsoft Outlook • Microsoft Teams • Customer management systems • Call handling software • Prescription and patient record systems PERKS TO THE ASSIGNMENT • Eligible for conversion to full-time • Participation in monthly team lunches • Access to onsite gym (waiver required) By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
09/06/2025
Full time
Patient Services Representative Location Cary, NC Onsite Compensation & Schedule • $20.40/hour • Monday to Friday, 11:30 AM - 8:00 PM • W2 ROLE IMPACT" This role supports patients by managing non-clinical inquiries and ensuring seamless coordination of prescription deliveries and payments. As a front-line representative, you'll be key in driving patient satisfaction, maintaining accurate records, and supporting safe, efficient service workflows. KEY RESPONSIBILITIES • Manage inbound/outbound calls regarding prescription status, delivery scheduling, and payment • Respond to inquiries directly or escalate to clinical staff for resolution • Update patient records and progress notes to support workflow visibility • Verify insurance, process invoice requests, and provide refill information • Identify and escalate adverse events or product complaints to clinical team MINIMUM QUALIFICATIONS • 1+ year in high-volume call center environment • Proficiency in Microsoft Outlook and Microsoft Teams • Minimum 30 WPM typing speed • Strong verbal and written communication skills CORE TOOLS & SYSTEMS • Microsoft Outlook • Microsoft Teams • Customer management systems • Call handling software • Prescription and patient record systems PERKS TO THE ASSIGNMENT • Eligible for conversion to full-time • Participation in monthly team lunches • Access to onsite gym (waiver required) By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at:
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/06/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/06/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Lutheran Social Services of WI & UP MI
Hokah, Minnesota
Lutheran Social Services of WI and Upper MI is currently seeking a Low-Income Tax Credit Housing Property Manager for a new location in La Crosse. The Collective on 4th is a 64 unit building. The Tax Credit Specialist has primary responsibility for leasing, marketing and all related property management functions to maintain compliance with the Low Income Housing Tax Credit program regulations at assigned LSS owned or managed LIHTC projects. This is a highly independent role and requires the property manager to be onsite during working hours. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary. Assumes primary and direct responsibility for managing tenant and stakeholder issues and concerns related to the property, tenant relations, marketing, etc. Works independently and with supervisory staff to address concerns in a consistent and timely manner. Provides enforcement of lease requirements and project rules. Works as a collaborative team member to support the Business Unit. Markets and promotes the project(s) to ensure occupancy rates that meet or exceed leasing schedule. Leasing schedule will be provided. Work closely with Program Manager and Director to implement marketing plan. The specialist is the primary point of contact for the property and will answer inquires. Direct responsibility for processing and verifying all compliance paperwork Reviews and corrects documentation for tenant certifications, leases, etc. Assign units, sign lease and facilitate all steps of move in and move out Maintain high occupancy and tenant satisfaction Intake and process applications Collect required documentation to verify program eligibility Completes background, credit checks and LIHTC eligibility as well as work with third party compliance service to complete approval for tenancy Deny applications that do not meet eligibility criteria Ensure all certification paperwork is complete according to Low Income Housing Tax Credit (LIHTC) program rules and LSS expectations. Ensures compliance with administrative rules for occupancy of the projects; i.e. income limits, screening checks, and income targeting requirements. Have a high attention to detail and ability to communicate with a variety of individuals and neighborhood representatives and city leaders. Have a working knowledge of LIHTC handbook(s) and publications and implements requirements contained within. Ability to complete informational and compliance reports and respond to request for information on property operations on a timely basis. Attend community events to provide property information or give tours of the property Collects all payments to the project including security deposits, pet deposits, damage payments and monthly rents. Records all payments received and prepares an accurate electronic monthly deposit report. Ensures that the monthly deposit(s) are made in a timely fashion. Participates in credit card processing of payments following established protocols. Receives, reviews, and provides feedback concerning monthly project financial reports. Monitors to ensure all identified charges are accurate for the project. Ensures all collected rents and other project income is accurately reflected. Communicates any discrepancy or areas of concern to supervisory staff. Maintains a complete and accurate waiting list. Ensures individual and project compliance with Fair Housing laws. Participates in annual Fair Housing training. Ensures complete and compliant tenant files that meet LSS, state and IRS standards/regulations. Maintains tenant files as assigned. Implements LSS and municipal expectations as related to project curb appeal and facility standards. Provides direct services to accomplish these goals; i.e. snow and ice removal, weed pulling, picking up trash, etc. Works with maintenance and supervisory staff to identify areas needing correction. Works within annual budget to meet identified need and makes budgetary recommendations for subsequent budget years. Purchases project supplies in accordance with published agency and funder expectations. Works with supervisory staff to ensure compliance with project budget. Prepares for and participates in all facility compliance inspections; i.e. WHEDA, city, state, etc. Conducts apartment inspections per identified program expectations. Has responsibility for on call/after hour's communications regarding facility and or resident issues. Responds appropriately or dispatches to maintenance all emergency calls within prescribed timelines. Conducts and or arranges for all required facility testing including but not limited to fire extinguisher testing, elevator testing, sprinkler system testing, smoke detector testing and battery replacement, and fire inspections. Ensures quality programming through the use of best practice standards and contract/licensing requirements. Serves as a representative of the agency and the properties/programs to internal and external customers. Establishes and maintains appropriate relationships with stakeholders. Completes all assigned training in the prescribed timeframe. Seeks additional training opportunity to enhance effectiveness in meeting expectations of the job. Coordinates participation in training opportunities with supervisory staff to ensure appropriateness of training and compliance with budget. Maintains MSDS book for each assigned project(s). Knowledge of property management software Performs other duties as required/assigned. PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. Assistance navigating the PSLF through Summer Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Calm Wellness App - Premium Access Early Earned Wage Access with UKG Wallet Employee Assistance Program Service Awards and Recognition Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: A Bachelor's degree or an Associate's Degree with minimum 2 years property management experience OR 5 years of property management experience is required. Additional previous experience in property management and/or working with customers in a similar setting is preferred. A Low Income Housing Tax Credit Specialist Certification is required, but can be obtained within the first three months of employment. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. LANGUAGE SKILLS: Ability to communicate both in verbal and written format, effectively and efficiently in job. Ability to read, analyze, and interpret general correspondence and paperwork. Ability to effectively present information and respond to questions from others. COMPUTER SKILLS/TECHNOLOGY: Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. This position will require knowledge of the Microsoft Suite applications, and be able to create documents, presentations and spreadsheets. PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the worker is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Keyboarding is required for this position. The incumbent of this position may work in both an office environment and the program(s) it oversees. Must be willing to work from multiple locations. The incumbent will also be exposed to outdoor weather conditions when traveling on company business. . click apply for full job details
09/06/2025
Full time
Lutheran Social Services of WI and Upper MI is currently seeking a Low-Income Tax Credit Housing Property Manager for a new location in La Crosse. The Collective on 4th is a 64 unit building. The Tax Credit Specialist has primary responsibility for leasing, marketing and all related property management functions to maintain compliance with the Low Income Housing Tax Credit program regulations at assigned LSS owned or managed LIHTC projects. This is a highly independent role and requires the property manager to be onsite during working hours. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary. Assumes primary and direct responsibility for managing tenant and stakeholder issues and concerns related to the property, tenant relations, marketing, etc. Works independently and with supervisory staff to address concerns in a consistent and timely manner. Provides enforcement of lease requirements and project rules. Works as a collaborative team member to support the Business Unit. Markets and promotes the project(s) to ensure occupancy rates that meet or exceed leasing schedule. Leasing schedule will be provided. Work closely with Program Manager and Director to implement marketing plan. The specialist is the primary point of contact for the property and will answer inquires. Direct responsibility for processing and verifying all compliance paperwork Reviews and corrects documentation for tenant certifications, leases, etc. Assign units, sign lease and facilitate all steps of move in and move out Maintain high occupancy and tenant satisfaction Intake and process applications Collect required documentation to verify program eligibility Completes background, credit checks and LIHTC eligibility as well as work with third party compliance service to complete approval for tenancy Deny applications that do not meet eligibility criteria Ensure all certification paperwork is complete according to Low Income Housing Tax Credit (LIHTC) program rules and LSS expectations. Ensures compliance with administrative rules for occupancy of the projects; i.e. income limits, screening checks, and income targeting requirements. Have a high attention to detail and ability to communicate with a variety of individuals and neighborhood representatives and city leaders. Have a working knowledge of LIHTC handbook(s) and publications and implements requirements contained within. Ability to complete informational and compliance reports and respond to request for information on property operations on a timely basis. Attend community events to provide property information or give tours of the property Collects all payments to the project including security deposits, pet deposits, damage payments and monthly rents. Records all payments received and prepares an accurate electronic monthly deposit report. Ensures that the monthly deposit(s) are made in a timely fashion. Participates in credit card processing of payments following established protocols. Receives, reviews, and provides feedback concerning monthly project financial reports. Monitors to ensure all identified charges are accurate for the project. Ensures all collected rents and other project income is accurately reflected. Communicates any discrepancy or areas of concern to supervisory staff. Maintains a complete and accurate waiting list. Ensures individual and project compliance with Fair Housing laws. Participates in annual Fair Housing training. Ensures complete and compliant tenant files that meet LSS, state and IRS standards/regulations. Maintains tenant files as assigned. Implements LSS and municipal expectations as related to project curb appeal and facility standards. Provides direct services to accomplish these goals; i.e. snow and ice removal, weed pulling, picking up trash, etc. Works with maintenance and supervisory staff to identify areas needing correction. Works within annual budget to meet identified need and makes budgetary recommendations for subsequent budget years. Purchases project supplies in accordance with published agency and funder expectations. Works with supervisory staff to ensure compliance with project budget. Prepares for and participates in all facility compliance inspections; i.e. WHEDA, city, state, etc. Conducts apartment inspections per identified program expectations. Has responsibility for on call/after hour's communications regarding facility and or resident issues. Responds appropriately or dispatches to maintenance all emergency calls within prescribed timelines. Conducts and or arranges for all required facility testing including but not limited to fire extinguisher testing, elevator testing, sprinkler system testing, smoke detector testing and battery replacement, and fire inspections. Ensures quality programming through the use of best practice standards and contract/licensing requirements. Serves as a representative of the agency and the properties/programs to internal and external customers. Establishes and maintains appropriate relationships with stakeholders. Completes all assigned training in the prescribed timeframe. Seeks additional training opportunity to enhance effectiveness in meeting expectations of the job. Coordinates participation in training opportunities with supervisory staff to ensure appropriateness of training and compliance with budget. Maintains MSDS book for each assigned project(s). Knowledge of property management software Performs other duties as required/assigned. PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. Assistance navigating the PSLF through Summer Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Calm Wellness App - Premium Access Early Earned Wage Access with UKG Wallet Employee Assistance Program Service Awards and Recognition Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: A Bachelor's degree or an Associate's Degree with minimum 2 years property management experience OR 5 years of property management experience is required. Additional previous experience in property management and/or working with customers in a similar setting is preferred. A Low Income Housing Tax Credit Specialist Certification is required, but can be obtained within the first three months of employment. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. LANGUAGE SKILLS: Ability to communicate both in verbal and written format, effectively and efficiently in job. Ability to read, analyze, and interpret general correspondence and paperwork. Ability to effectively present information and respond to questions from others. COMPUTER SKILLS/TECHNOLOGY: Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. This position will require knowledge of the Microsoft Suite applications, and be able to create documents, presentations and spreadsheets. PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the worker is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Keyboarding is required for this position. The incumbent of this position may work in both an office environment and the program(s) it oversees. Must be willing to work from multiple locations. The incumbent will also be exposed to outdoor weather conditions when traveling on company business. . click apply for full job details
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/06/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/06/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Lutheran Social Services of WI & UP MI
Hokah, Minnesota
Lutheran Social Services of WI and Upper MI is currently seeking a Low-Income Tax Credit Housing Property Manager for a new location in La Crosse. The Collective on 4th is a 64 unit building. The Tax Credit Specialist has primary responsibility for leasing, marketing and all related property management functions to maintain compliance with the Low Income Housing Tax Credit program regulations at assigned LSS owned or managed LIHTC projects. This is a highly independent role and requires the property manager to be onsite during working hours. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary. Assumes primary and direct responsibility for managing tenant and stakeholder issues and concerns related to the property, tenant relations, marketing, etc. Works independently and with supervisory staff to address concerns in a consistent and timely manner. Provides enforcement of lease requirements and project rules. Works as a collaborative team member to support the Business Unit. Markets and promotes the project(s) to ensure occupancy rates that meet or exceed leasing schedule. Leasing schedule will be provided. Work closely with Program Manager and Director to implement marketing plan. The specialist is the primary point of contact for the property and will answer inquires. Direct responsibility for processing and verifying all compliance paperwork Reviews and corrects documentation for tenant certifications, leases, etc. Assign units, sign lease and facilitate all steps of move in and move out Maintain high occupancy and tenant satisfaction Intake and process applications Collect required documentation to verify program eligibility Completes background, credit checks and LIHTC eligibility as well as work with third party compliance service to complete approval for tenancy Deny applications that do not meet eligibility criteria Ensure all certification paperwork is complete according to Low Income Housing Tax Credit (LIHTC) program rules and LSS expectations. Ensures compliance with administrative rules for occupancy of the projects; i.e. income limits, screening checks, and income targeting requirements. Have a high attention to detail and ability to communicate with a variety of individuals and neighborhood representatives and city leaders. Have a working knowledge of LIHTC handbook(s) and publications and implements requirements contained within. Ability to complete informational and compliance reports and respond to request for information on property operations on a timely basis. Attend community events to provide property information or give tours of the property Collects all payments to the project including security deposits, pet deposits, damage payments and monthly rents. Records all payments received and prepares an accurate electronic monthly deposit report. Ensures that the monthly deposit(s) are made in a timely fashion. Participates in credit card processing of payments following established protocols. Receives, reviews, and provides feedback concerning monthly project financial reports. Monitors to ensure all identified charges are accurate for the project. Ensures all collected rents and other project income is accurately reflected. Communicates any discrepancy or areas of concern to supervisory staff. Maintains a complete and accurate waiting list. Ensures individual and project compliance with Fair Housing laws. Participates in annual Fair Housing training. Ensures complete and compliant tenant files that meet LSS, state and IRS standards/regulations. Maintains tenant files as assigned. Implements LSS and municipal expectations as related to project curb appeal and facility standards. Provides direct services to accomplish these goals; i.e. snow and ice removal, weed pulling, picking up trash, etc. Works with maintenance and supervisory staff to identify areas needing correction. Works within annual budget to meet identified need and makes budgetary recommendations for subsequent budget years. Purchases project supplies in accordance with published agency and funder expectations. Works with supervisory staff to ensure compliance with project budget. Prepares for and participates in all facility compliance inspections; i.e. WHEDA, city, state, etc. Conducts apartment inspections per identified program expectations. Has responsibility for on call/after hour's communications regarding facility and or resident issues. Responds appropriately or dispatches to maintenance all emergency calls within prescribed timelines. Conducts and or arranges for all required facility testing including but not limited to fire extinguisher testing, elevator testing, sprinkler system testing, smoke detector testing and battery replacement, and fire inspections. Ensures quality programming through the use of best practice standards and contract/licensing requirements. Serves as a representative of the agency and the properties/programs to internal and external customers. Establishes and maintains appropriate relationships with stakeholders. Completes all assigned training in the prescribed timeframe. Seeks additional training opportunity to enhance effectiveness in meeting expectations of the job. Coordinates participation in training opportunities with supervisory staff to ensure appropriateness of training and compliance with budget. Maintains MSDS book for each assigned project(s). Knowledge of property management software Performs other duties as required/assigned. PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. Assistance navigating the PSLF through Summer Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Calm Wellness App - Premium Access Early Earned Wage Access with UKG Wallet Employee Assistance Program Service Awards and Recognition Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: A Bachelor's degree or an Associate's Degree with minimum 2 years property management experience OR 5 years of property management experience is required. Additional previous experience in property management and/or working with customers in a similar setting is preferred. A Low Income Housing Tax Credit Specialist Certification is required, but can be obtained within the first three months of employment. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. LANGUAGE SKILLS: Ability to communicate both in verbal and written format, effectively and efficiently in job. Ability to read, analyze, and interpret general correspondence and paperwork. Ability to effectively present information and respond to questions from others. COMPUTER SKILLS/TECHNOLOGY: Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. This position will require knowledge of the Microsoft Suite applications, and be able to create documents, presentations and spreadsheets. PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the worker is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Keyboarding is required for this position. The incumbent of this position may work in both an office environment and the program(s) it oversees. Must be willing to work from multiple locations. The incumbent will also be exposed to outdoor weather conditions when traveling on company business. . click apply for full job details
09/06/2025
Full time
Lutheran Social Services of WI and Upper MI is currently seeking a Low-Income Tax Credit Housing Property Manager for a new location in La Crosse. The Collective on 4th is a 64 unit building. The Tax Credit Specialist has primary responsibility for leasing, marketing and all related property management functions to maintain compliance with the Low Income Housing Tax Credit program regulations at assigned LSS owned or managed LIHTC projects. This is a highly independent role and requires the property manager to be onsite during working hours. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary. Assumes primary and direct responsibility for managing tenant and stakeholder issues and concerns related to the property, tenant relations, marketing, etc. Works independently and with supervisory staff to address concerns in a consistent and timely manner. Provides enforcement of lease requirements and project rules. Works as a collaborative team member to support the Business Unit. Markets and promotes the project(s) to ensure occupancy rates that meet or exceed leasing schedule. Leasing schedule will be provided. Work closely with Program Manager and Director to implement marketing plan. The specialist is the primary point of contact for the property and will answer inquires. Direct responsibility for processing and verifying all compliance paperwork Reviews and corrects documentation for tenant certifications, leases, etc. Assign units, sign lease and facilitate all steps of move in and move out Maintain high occupancy and tenant satisfaction Intake and process applications Collect required documentation to verify program eligibility Completes background, credit checks and LIHTC eligibility as well as work with third party compliance service to complete approval for tenancy Deny applications that do not meet eligibility criteria Ensure all certification paperwork is complete according to Low Income Housing Tax Credit (LIHTC) program rules and LSS expectations. Ensures compliance with administrative rules for occupancy of the projects; i.e. income limits, screening checks, and income targeting requirements. Have a high attention to detail and ability to communicate with a variety of individuals and neighborhood representatives and city leaders. Have a working knowledge of LIHTC handbook(s) and publications and implements requirements contained within. Ability to complete informational and compliance reports and respond to request for information on property operations on a timely basis. Attend community events to provide property information or give tours of the property Collects all payments to the project including security deposits, pet deposits, damage payments and monthly rents. Records all payments received and prepares an accurate electronic monthly deposit report. Ensures that the monthly deposit(s) are made in a timely fashion. Participates in credit card processing of payments following established protocols. Receives, reviews, and provides feedback concerning monthly project financial reports. Monitors to ensure all identified charges are accurate for the project. Ensures all collected rents and other project income is accurately reflected. Communicates any discrepancy or areas of concern to supervisory staff. Maintains a complete and accurate waiting list. Ensures individual and project compliance with Fair Housing laws. Participates in annual Fair Housing training. Ensures complete and compliant tenant files that meet LSS, state and IRS standards/regulations. Maintains tenant files as assigned. Implements LSS and municipal expectations as related to project curb appeal and facility standards. Provides direct services to accomplish these goals; i.e. snow and ice removal, weed pulling, picking up trash, etc. Works with maintenance and supervisory staff to identify areas needing correction. Works within annual budget to meet identified need and makes budgetary recommendations for subsequent budget years. Purchases project supplies in accordance with published agency and funder expectations. Works with supervisory staff to ensure compliance with project budget. Prepares for and participates in all facility compliance inspections; i.e. WHEDA, city, state, etc. Conducts apartment inspections per identified program expectations. Has responsibility for on call/after hour's communications regarding facility and or resident issues. Responds appropriately or dispatches to maintenance all emergency calls within prescribed timelines. Conducts and or arranges for all required facility testing including but not limited to fire extinguisher testing, elevator testing, sprinkler system testing, smoke detector testing and battery replacement, and fire inspections. Ensures quality programming through the use of best practice standards and contract/licensing requirements. Serves as a representative of the agency and the properties/programs to internal and external customers. Establishes and maintains appropriate relationships with stakeholders. Completes all assigned training in the prescribed timeframe. Seeks additional training opportunity to enhance effectiveness in meeting expectations of the job. Coordinates participation in training opportunities with supervisory staff to ensure appropriateness of training and compliance with budget. Maintains MSDS book for each assigned project(s). Knowledge of property management software Performs other duties as required/assigned. PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. Assistance navigating the PSLF through Summer Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Calm Wellness App - Premium Access Early Earned Wage Access with UKG Wallet Employee Assistance Program Service Awards and Recognition Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: A Bachelor's degree or an Associate's Degree with minimum 2 years property management experience OR 5 years of property management experience is required. Additional previous experience in property management and/or working with customers in a similar setting is preferred. A Low Income Housing Tax Credit Specialist Certification is required, but can be obtained within the first three months of employment. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. LANGUAGE SKILLS: Ability to communicate both in verbal and written format, effectively and efficiently in job. Ability to read, analyze, and interpret general correspondence and paperwork. Ability to effectively present information and respond to questions from others. COMPUTER SKILLS/TECHNOLOGY: Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. This position will require knowledge of the Microsoft Suite applications, and be able to create documents, presentations and spreadsheets. PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the worker is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Keyboarding is required for this position. The incumbent of this position may work in both an office environment and the program(s) it oversees. Must be willing to work from multiple locations. The incumbent will also be exposed to outdoor weather conditions when traveling on company business. . click apply for full job details
Lutheran Social Services of WI & UP MI
Brownsville, Minnesota
Lutheran Social Services of WI and Upper MI is currently seeking a Low-Income Tax Credit Housing Property Manager for a new location in La Crosse. The Collective on 4th is a 64 unit building. The Tax Credit Specialist has primary responsibility for leasing, marketing and all related property management functions to maintain compliance with the Low Income Housing Tax Credit program regulations at assigned LSS owned or managed LIHTC projects. This is a highly independent role and requires the property manager to be onsite during working hours. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary. Assumes primary and direct responsibility for managing tenant and stakeholder issues and concerns related to the property, tenant relations, marketing, etc. Works independently and with supervisory staff to address concerns in a consistent and timely manner. Provides enforcement of lease requirements and project rules. Works as a collaborative team member to support the Business Unit. Markets and promotes the project(s) to ensure occupancy rates that meet or exceed leasing schedule. Leasing schedule will be provided. Work closely with Program Manager and Director to implement marketing plan. The specialist is the primary point of contact for the property and will answer inquires. Direct responsibility for processing and verifying all compliance paperwork Reviews and corrects documentation for tenant certifications, leases, etc. Assign units, sign lease and facilitate all steps of move in and move out Maintain high occupancy and tenant satisfaction Intake and process applications Collect required documentation to verify program eligibility Completes background, credit checks and LIHTC eligibility as well as work with third party compliance service to complete approval for tenancy Deny applications that do not meet eligibility criteria Ensure all certification paperwork is complete according to Low Income Housing Tax Credit (LIHTC) program rules and LSS expectations. Ensures compliance with administrative rules for occupancy of the projects; i.e. income limits, screening checks, and income targeting requirements. Have a high attention to detail and ability to communicate with a variety of individuals and neighborhood representatives and city leaders. Have a working knowledge of LIHTC handbook(s) and publications and implements requirements contained within. Ability to complete informational and compliance reports and respond to request for information on property operations on a timely basis. Attend community events to provide property information or give tours of the property Collects all payments to the project including security deposits, pet deposits, damage payments and monthly rents. Records all payments received and prepares an accurate electronic monthly deposit report. Ensures that the monthly deposit(s) are made in a timely fashion. Participates in credit card processing of payments following established protocols. Receives, reviews, and provides feedback concerning monthly project financial reports. Monitors to ensure all identified charges are accurate for the project. Ensures all collected rents and other project income is accurately reflected. Communicates any discrepancy or areas of concern to supervisory staff. Maintains a complete and accurate waiting list. Ensures individual and project compliance with Fair Housing laws. Participates in annual Fair Housing training. Ensures complete and compliant tenant files that meet LSS, state and IRS standards/regulations. Maintains tenant files as assigned. Implements LSS and municipal expectations as related to project curb appeal and facility standards. Provides direct services to accomplish these goals; i.e. snow and ice removal, weed pulling, picking up trash, etc. Works with maintenance and supervisory staff to identify areas needing correction. Works within annual budget to meet identified need and makes budgetary recommendations for subsequent budget years. Purchases project supplies in accordance with published agency and funder expectations. Works with supervisory staff to ensure compliance with project budget. Prepares for and participates in all facility compliance inspections; i.e. WHEDA, city, state, etc. Conducts apartment inspections per identified program expectations. Has responsibility for on call/after hour's communications regarding facility and or resident issues. Responds appropriately or dispatches to maintenance all emergency calls within prescribed timelines. Conducts and or arranges for all required facility testing including but not limited to fire extinguisher testing, elevator testing, sprinkler system testing, smoke detector testing and battery replacement, and fire inspections. Ensures quality programming through the use of best practice standards and contract/licensing requirements. Serves as a representative of the agency and the properties/programs to internal and external customers. Establishes and maintains appropriate relationships with stakeholders. Completes all assigned training in the prescribed timeframe. Seeks additional training opportunity to enhance effectiveness in meeting expectations of the job. Coordinates participation in training opportunities with supervisory staff to ensure appropriateness of training and compliance with budget. Maintains MSDS book for each assigned project(s). Knowledge of property management software Performs other duties as required/assigned. PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. Assistance navigating the PSLF through Summer Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Calm Wellness App - Premium Access Early Earned Wage Access with UKG Wallet Employee Assistance Program Service Awards and Recognition Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: A Bachelor's degree or an Associate's Degree with minimum 2 years property management experience OR 5 years of property management experience is required. Additional previous experience in property management and/or working with customers in a similar setting is preferred. A Low Income Housing Tax Credit Specialist Certification is required, but can be obtained within the first three months of employment. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. LANGUAGE SKILLS: Ability to communicate both in verbal and written format, effectively and efficiently in job. Ability to read, analyze, and interpret general correspondence and paperwork. Ability to effectively present information and respond to questions from others. COMPUTER SKILLS/TECHNOLOGY: Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. This position will require knowledge of the Microsoft Suite applications, and be able to create documents, presentations and spreadsheets. PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the worker is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Keyboarding is required for this position. The incumbent of this position may work in both an office environment and the program(s) it oversees. Must be willing to work from multiple locations. The incumbent will also be exposed to outdoor weather conditions when traveling on company business. . click apply for full job details
09/06/2025
Full time
Lutheran Social Services of WI and Upper MI is currently seeking a Low-Income Tax Credit Housing Property Manager for a new location in La Crosse. The Collective on 4th is a 64 unit building. The Tax Credit Specialist has primary responsibility for leasing, marketing and all related property management functions to maintain compliance with the Low Income Housing Tax Credit program regulations at assigned LSS owned or managed LIHTC projects. This is a highly independent role and requires the property manager to be onsite during working hours. Essential Duties and responsibilities: This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary. Assumes primary and direct responsibility for managing tenant and stakeholder issues and concerns related to the property, tenant relations, marketing, etc. Works independently and with supervisory staff to address concerns in a consistent and timely manner. Provides enforcement of lease requirements and project rules. Works as a collaborative team member to support the Business Unit. Markets and promotes the project(s) to ensure occupancy rates that meet or exceed leasing schedule. Leasing schedule will be provided. Work closely with Program Manager and Director to implement marketing plan. The specialist is the primary point of contact for the property and will answer inquires. Direct responsibility for processing and verifying all compliance paperwork Reviews and corrects documentation for tenant certifications, leases, etc. Assign units, sign lease and facilitate all steps of move in and move out Maintain high occupancy and tenant satisfaction Intake and process applications Collect required documentation to verify program eligibility Completes background, credit checks and LIHTC eligibility as well as work with third party compliance service to complete approval for tenancy Deny applications that do not meet eligibility criteria Ensure all certification paperwork is complete according to Low Income Housing Tax Credit (LIHTC) program rules and LSS expectations. Ensures compliance with administrative rules for occupancy of the projects; i.e. income limits, screening checks, and income targeting requirements. Have a high attention to detail and ability to communicate with a variety of individuals and neighborhood representatives and city leaders. Have a working knowledge of LIHTC handbook(s) and publications and implements requirements contained within. Ability to complete informational and compliance reports and respond to request for information on property operations on a timely basis. Attend community events to provide property information or give tours of the property Collects all payments to the project including security deposits, pet deposits, damage payments and monthly rents. Records all payments received and prepares an accurate electronic monthly deposit report. Ensures that the monthly deposit(s) are made in a timely fashion. Participates in credit card processing of payments following established protocols. Receives, reviews, and provides feedback concerning monthly project financial reports. Monitors to ensure all identified charges are accurate for the project. Ensures all collected rents and other project income is accurately reflected. Communicates any discrepancy or areas of concern to supervisory staff. Maintains a complete and accurate waiting list. Ensures individual and project compliance with Fair Housing laws. Participates in annual Fair Housing training. Ensures complete and compliant tenant files that meet LSS, state and IRS standards/regulations. Maintains tenant files as assigned. Implements LSS and municipal expectations as related to project curb appeal and facility standards. Provides direct services to accomplish these goals; i.e. snow and ice removal, weed pulling, picking up trash, etc. Works with maintenance and supervisory staff to identify areas needing correction. Works within annual budget to meet identified need and makes budgetary recommendations for subsequent budget years. Purchases project supplies in accordance with published agency and funder expectations. Works with supervisory staff to ensure compliance with project budget. Prepares for and participates in all facility compliance inspections; i.e. WHEDA, city, state, etc. Conducts apartment inspections per identified program expectations. Has responsibility for on call/after hour's communications regarding facility and or resident issues. Responds appropriately or dispatches to maintenance all emergency calls within prescribed timelines. Conducts and or arranges for all required facility testing including but not limited to fire extinguisher testing, elevator testing, sprinkler system testing, smoke detector testing and battery replacement, and fire inspections. Ensures quality programming through the use of best practice standards and contract/licensing requirements. Serves as a representative of the agency and the properties/programs to internal and external customers. Establishes and maintains appropriate relationships with stakeholders. Completes all assigned training in the prescribed timeframe. Seeks additional training opportunity to enhance effectiveness in meeting expectations of the job. Coordinates participation in training opportunities with supervisory staff to ensure appropriateness of training and compliance with budget. Maintains MSDS book for each assigned project(s). Knowledge of property management software Performs other duties as required/assigned. PERKS: Public Service Loan Forgiveness (PSLF) By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program. Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan. Assistance navigating the PSLF through Summer Medical/Dental/Vision Insurance Flex Spending for Dependent & Health Care Mileage reimbursement Paid Time Off 10 Paid Holidays Ability to Contribute to 403B LSS makes annual raises a priority for employees Calm Wellness App - Premium Access Early Earned Wage Access with UKG Wallet Employee Assistance Program Service Awards and Recognition Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Upon offer, candidates must successfully complete the necessary background, caregiver, medical and any other checks required, according to program requirements . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE: A Bachelor's degree or an Associate's Degree with minimum 2 years property management experience OR 5 years of property management experience is required. Additional previous experience in property management and/or working with customers in a similar setting is preferred. A Low Income Housing Tax Credit Specialist Certification is required, but can be obtained within the first three months of employment. CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid driver's license and have reliable transportation to perform the essential duties of the role; a motor vehicle check (MVR) with a satisfactory driving record per the LSS Driver Safety Procedure is required, and ability to meet LSS auto insurance requirements. LANGUAGE SKILLS: Ability to communicate both in verbal and written format, effectively and efficiently in job. Ability to read, analyze, and interpret general correspondence and paperwork. Ability to effectively present information and respond to questions from others. COMPUTER SKILLS/TECHNOLOGY: Working knowledge of computers to allow employee to access computer systems and applications to complete timecards, read and respond to email, and complete required on-line training. This position will require knowledge of the Microsoft Suite applications, and be able to create documents, presentations and spreadsheets. PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the worker is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Keyboarding is required for this position. The incumbent of this position may work in both an office environment and the program(s) it oversees. Must be willing to work from multiple locations. The incumbent will also be exposed to outdoor weather conditions when traveling on company business. . click apply for full job details
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/06/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Job Description: Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered "yes" and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including Lincoln, NE. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. You do not need a finance background to succeed in this role. What to expect As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences. Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans. In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching. Rewards & Recognition: Your achievements will be celebrated as you progress through the program. This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role. The Skills You Bring Ability to establish rapport and relationships through effective communication Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers. Proficiency in navigating and troubleshooting basic technology issues or systems. Handle a variety of situations and conversations driving towards a resolution suitable for all Self-motivated teammate with strong social skills who brings energy and passion to the team Minimum 1 year of customer service experience High School diploma or GED required The Value You Deliver A passion for helping people Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making Provide outstanding customer service and communication via voice or digital channels Note: Fidelity is not providing immigration sponsorship for this position Our Investments in You Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed) Shifts and Hours: Monday - Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods Category: Customer ServiceFidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Customer service jobs at Fidelity Connect with customers, listen, and act with empathy as you work to understand their long-term goals. Company overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
09/06/2025
Full time
Job Description: Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered "yes" and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including Lincoln, NE. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. You do not need a finance background to succeed in this role. What to expect As a new FCA, you'll learn about the financial services industry, develop your skills, and gain new experiences. Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans. In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching. Rewards & Recognition: Your achievements will be celebrated as you progress through the program. This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role. The Skills You Bring Ability to establish rapport and relationships through effective communication Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers. Proficiency in navigating and troubleshooting basic technology issues or systems. Handle a variety of situations and conversations driving towards a resolution suitable for all Self-motivated teammate with strong social skills who brings energy and passion to the team Minimum 1 year of customer service experience High School diploma or GED required The Value You Deliver A passion for helping people Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making Provide outstanding customer service and communication via voice or digital channels Note: Fidelity is not providing immigration sponsorship for this position Our Investments in You Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed) Shifts and Hours: Monday - Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods Category: Customer ServiceFidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Customer service jobs at Fidelity Connect with customers, listen, and act with empathy as you work to understand their long-term goals. Company overview At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/06/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/05/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/05/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/05/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/05/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/05/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/05/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/05/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Dana-Farber Cancer Institute
Brookline, Massachusetts
This position will be 1 day per week onsite in Boston, MA and 4 days per week remote. T he selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI). The hours for this position will be 9:30 AM - 6 PM, Monday-Friday. The Patient Representative (PR) is the "first impression" a patient has of Dana-Farber Cancer Institute (DFCI), and is critical to a patient's experience and their entry into the DFCI system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and servs as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disciplines. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible. Possesses a level of independence requiring knowledge of multiple disease specific programs. Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting incoming telephone calls. Triages issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to or take detailed message for disease center team. Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority Performs other administrative duties and tasks as requested by Manager/Supervisor Able to quickly comprehend and implement new concepts or modifications to processes. Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels. Ensures quality clinical care and adherence to standard operating procedures and compliance requirements. PATIENT CONTACT: Yes, this position entails patient contact and communication. Methods of contact are primarily by phone, but may be in person, written letter or patient portal (Partners Patient Gateway). Age population served will depend upon clinical area assigned. High School Diploma/GED required, Bachelor's Degree preferred Administrative and/or customer service experience strongly preferred Experience in call center/phone service setting preferred KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Ability to function as an integral member of a team Excellent communication, organizational, time management, and customer service skills Strong attention to detail Ability to multi-task and problem solve on the spot Excellent phone etiquette Ability to work productively in a remote environment PC proficiency; ability to learn new software quickly Knowledge of medical terminology is a plus At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster
09/05/2025
Full time
This position will be 1 day per week onsite in Boston, MA and 4 days per week remote. T he selected candidate may only work remotely from a New England state (ME, VT, NH, MA, CT, RI). The hours for this position will be 9:30 AM - 6 PM, Monday-Friday. The Patient Representative (PR) is the "first impression" a patient has of Dana-Farber Cancer Institute (DFCI), and is critical to a patient's experience and their entry into the DFCI system. The PR supports scheduling and assists with training of new or less experienced staff. PRs work as a team to problem-solve, provide call center and administrative support and collaborate with the goal of providing an excellent patient experience. The PR simultaneously works with various disciplines and servs as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disciplines. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Serves as the first point of contact and liaison for patients or referring providers by triaging calls and resolving questions directly whenever possible. Possesses a level of independence requiring knowledge of multiple disease specific programs. Provides administrative support and coordination for all aspects of patient care for patients, primarily focused on supporting incoming telephone calls. Triages issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to or take detailed message for disease center team. Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. Provides general institute, disease, or program-specific information to callers/patients within the scope of knowledge and authority Performs other administrative duties and tasks as requested by Manager/Supervisor Able to quickly comprehend and implement new concepts or modifications to processes. Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels. Ensures quality clinical care and adherence to standard operating procedures and compliance requirements. PATIENT CONTACT: Yes, this position entails patient contact and communication. Methods of contact are primarily by phone, but may be in person, written letter or patient portal (Partners Patient Gateway). Age population served will depend upon clinical area assigned. High School Diploma/GED required, Bachelor's Degree preferred Administrative and/or customer service experience strongly preferred Experience in call center/phone service setting preferred KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Ability to function as an integral member of a team Excellent communication, organizational, time management, and customer service skills Strong attention to detail Ability to multi-task and problem solve on the spot Excellent phone etiquette Ability to work productively in a remote environment PC proficiency; ability to learn new software quickly Knowledge of medical terminology is a plus At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEOC Poster
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
09/05/2025
Full time
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding. From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful onboarding, training, and coaching programs for our internal and third-party field sales teams. You will partner closely with Sales Leadership and cross-functional teams, along with influencing product development including AI powered resources. This position is ideal for someone who thrives on empowering others, fostering collaboration, and bringing innovative ideas to life. If you are skilled in upskilling sellers, driving their performance and aligning training with business goals, we want to hear from you! This position will require travel 1 time per month (may be for several days) and ability to work onsite at our Lincolnshire, IL location at least 4 days / week if not traveling. What you'll be doing: Design and deliver structured onboarding programs for third-party "feet on the street" (FOTS) sales representatives. Lead onboarding and ongoing training for internal field sales reps, focusing on acquiring mid-market and key accounts. Train field sales teams on CRM, quoting tools, digital platforms, and other essential technologies. Facilitate call coaching sessions with actionable feedback to improve conversion, upselling, and closing skills. Partner with Sales Leadership to define success benchmarks and equip reps to meet their KPIs. Develop field-ready playbooks, pitch decks, and objection-handling guides tailored to customer segments. Drive alignment between training content and real-world field execution through continuous feedback loops. Collaborate with Merchandising, Marketing, and Sales Operations to ensure messaging, tools, and systems are integrated into training. Analyze performance data to identify knowledge gaps and deliver targeted refresher or upskilling sessions. Support territory ramp-up plans by tailoring onboarding journeys based on market and representative experience. Actively participate in ride-alongs, shadowing, and sales calls to observe and enhance seller performance. Provide sales rep feedback to improve UX related to digital tool enhancements and usability. Host regular workshops, virtual sessions, and field huddles to drive continuous learning and collaboration. Support wider Coaching and L&D for Business-wide training or program rollouts. Travel required: 1 visit per month to a Field Sales territory for FOTS campaign launch and onboarding, with flexibility for additional travel as business needs dictate. What you bring to the table: Deep understanding of field sales dynamics and channel selling. Ability to articulate and leverage sales coaching methodology and apply within various team focuses. Strong facilitation and public speaking skills for both live and virtual audiences. Empathetic listener with the ability to coach reps of varying skill levels and backgrounds. Data-driven mindset and use of performance metrics to guide coaching decisions. Curious and adaptable, comfortable navigating fast-changing tech and business environments. High emotional intelligence, allowing you to quickly build trust across internal and external teams. Proactive communicator, delivering clear and actionable feedback. Skilled in simplifying complex systems and processes for a range of learner audiences. Organized and resourceful, able to manage multiple training rollouts across different regions or teams. Collaborate cross-functionally with Sales, Operations, Marketing, and Product stakeholders. Think creatively, using real-world examples and storytelling to make training come alive. Possess strong written and visual communication skills to aid in developing engaging training materials. What's needed- Basic Qualifications 4+ years of sales experience. What's needed - Preferred Qualifications: 2+ years of experience in coaching, training or adult learning / education Demonstrated experience dealing with adversity and showing a result-oriented mindset while having the ability to have crucial conversations. Deep understanding of field sales processes, routines, and incentives - and how to maximize team performance within that framework. Demonstrated experience using key tools, systems, and reporting effectively while meeting requested deadlines and deliverables. Experience and proficiency with Ability to work onsite at our Lincolnshire, IL location at least 4 days / week and travel once per month. We Offer: Inclusive culture with associate-led Business Resource Groups. Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.