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Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is currently looking for dedicated Health Solutions Specialists (Mid-Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 2 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License 3 or more years of experience working with Medicare Advantage and Medicare Supplement Plans 3 or more years of experience working during the Medicare Annual Enrollment Period (AEP) 3 or more years of experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $54,550 - $92,060 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Top rated brokerage, with award-winning service, seeks multiple BI Account and Client Mangers to join their teams across the US! This Jobot Job is hosted by: Rachel Hilton Berry Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $80,000 - $110,000 per year A bit about us: Our company is seeking dynamic and experienced Client and Account Managers for our Business Insurance division. This is an exceptional opportunity for seasoned professionals who are passionate about the insurance industry and are adept at managing complex risks and large groups. As a Client or Account Manager, you will be the primary liaison between our clients and our company, ensuring that our clients' needs are met and exceeded. You will have the opportunity to work with a diverse clientele, providing multi-layered insurance solutions to businesses of all sizes. Why join us? Award-winning service. Top places to work. Great benefits! Job Details Responsibilities: As a Client or Account Manager, your responsibilities will include: 1. Building and maintaining strong relationships with clients, understanding their unique needs and ensuring their satisfaction. 2. Developing comprehensive insurance solutions that address complex risks and large groups. 3. Collaborating with other team members to develop and implement strategies for client retention and growth. 4. Providing expert advice and guidance to clients on insurance matters, ensuring they are fully informed and confident in their insurance decisions. 5. Regularly reviewing and updating client accounts to reflect changes in their business and risk profile. 6. Resolving client concerns and complaints in a timely and professional manner. 7. Staying up-to-date with industry trends and regulations to ensure our clients receive the best possible service. Qualifications: To be considered for this role, you must have: 1. A proven track record as an Account Manager, Client Manager, or similar role in the business insurance industry. 2. Experience managing large groups and complex risks. 3. A deep understanding of multi-layer insurance solutions. 4. Professional certifications such as CIC (Certified Insurance Counselor), ARM (Associate in Risk Management), CRM (Certified Risk Manager), CPCU (Chartered Property Casualty Underwriter) are highly desirable. 5. Familiarity with AIDA (Attention, Interest, Desire, Action) marketing principles. 6. Strong negotiation and problem-solving skills. 7. Excellent communication and interpersonal skills. 8. The ability to work independently and as part of a team. 9. A commitment to providing exceptional customer service. If you are a seasoned Account or Client Manager with a passion for business insurance, we would love to hear from you. This is a great opportunity to join a dynamic team and make a significant impact on our clients' businesses. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:

Nationwide firm aiding in litigation and bankruptcy services to a broad range of clients that include some of the nation's largest financial institutions, real estate, insurance companies, and construction companies as well as small to mid-size businesses This Jobot Job is hosted by: Mallory Schreiner Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $100,000 - $180,000 per year A bit about us: Nationwide firm aiding in litigation and bankruptcy services to a broad range of clients that include some of the nation's largest financial institutions, real estate, insurance companies, and construction companies as well as small to mid-size businesses Why join us? Full medical, vision, and dental 80% paid by employer for employee 401(k) plan with matching Great working environment 165/month Billables Job Details Job Details: Our firm is seeking a highly motivated and experienced Permanent Insurance Coverage Attorney to join our dynamic team. This is an exceptional opportunity for an individual passionate about insurance law, and who is eager to handle complex insurance coverage and litigation matters. The successful candidate will be primarily responsible for providing legal advice on a range of insurance coverage issues, conducting comprehensive legal research, and representing clients in court. This role requires a minimum of 5 years of experience in insurance coverage and litigation, with a strong background in creditor rights and mortgage. Responsibilities: As a Permanent Insurance Coverage Attorney, you will: 1. Analyze insurance policies to identify coverage issues and prepare comprehensive coverage opinions and memoranda. 2. Provide legal advice to clients on complex insurance coverage matters. 3. Represent clients in coverage disputes and litigation. 4. Conduct thorough legal research and analysis to support case preparation and strategy development. 5. Negotiate settlements on behalf of clients and represent them in court proceedings. 6. Keep abreast of current legislation, court rulings, and industry trends relevant to insurance coverage. 7. Collaborate with other attorneys, paralegals, and support staff to ensure seamless legal services. 8. Develop and maintain strong client relationships through excellent customer service and communication. 9. Participate in business development activities to expand the firm's insurance coverage practice. Qualifications: 1. Juris Doctor (JD) degree from an accredited law school. 2. Admission to the state bar. 3. A minimum of 5 years of experience in insurance coverage and litigation, with a focus on creditor rights and mortgage. 4. Strong knowledge of insurance law, creditor rights, and mortgage. 5. Proven experience in representing clients in court and negotiating settlements. 6. Exceptional analytical, research, and communication skills. 7. Ability to manage multiple cases and projects, with a strong attention to detail. 8. High level of professionalism and ethical standards. 9. Proficiency in legal research tools and software. 10. Ability to work independently and as part of a team. 11. Commitment to continuous learning and professional development. Join our team and leverage your expertise in insurance coverage and litigation to provide top-notch legal services to our clients. We offer a competitive compensation package, a collaborative work environment, and opportunities for professional growth. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:

Located in the scenic Puget Sound area with Mount Rainier in the distance, Tacoma is the third largest city in Washington State with a thriving and diverse community of over 200,000 residents. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup. The 1854 Medicine Creek Treaty forcibly removed them to the Puyallup Reservation to make way for settlers; we recognize the privilege of utilizing this land has come at great cost. We honor the resilience of the Puyallup people, who still live here, defend their rights, and contribute greatly to the well-being of this community. Our institution aims to increase partnerships and community ties with the local indigenous populations. TCC is committed to increasing Native visibility by developing more culturally responsive curriculum. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. We are committed to infusing and incorporating more educational content focused on the lives and experiences of the Black community into our curriculum. We are examining and revising our policies and practices with the stated goal of becoming an anti-racist institution. Tacoma Community College is an Associate and Bachelor degree-granting public institution that serves a diverse population of approximately 12,000 students. We embrace our identity as a community college. Our Mission Statement says, "As the community's college, we create meaningful learning, advance equity, and strengthen student and community success." To grow our workforce, we seek to recruit employees who exemplify these attributes: Committed to educating a racially and socioeconomically diverse student population Reflects the diversity of our community Values intellectual curiosity and innovation Honors the campus mission to promote equitable access to educational opportunities Cares about student success and collaborates on strategies to facilitate success for historically underserved populations, Welcomes difference and models respectful interaction with others Engages with the community both within and outside of TCC Position Summary This is a part-time hourly position that provides instructional support services to science classes offered at the Gig Harbor Campus (GHC) and main campus. The employee will prepare laboratory materials per faculty requirements and help coordinate use of the lab and equipment at the GHC. During non-busy periods at the GHC, the employee will work at the Tacoma campus. This position reports to the Instructional Classroom Support Technican and supports the SEM academic programs at TCC. Work with faculty and lead tech to support instructional programming in biology Set up and put away reagents, equipment, supplies or specimens for laboratory sessions Work with faculty and lab staff to coordinate the laboratory activities and schedule Work with faculty and lab staff to promote a safe laboratory environment Recommend supply and equipment purchases related to the instructional program Monitor equipment for proper operation, needed repairs, and end of service replacement Keep laboratories, supplies, materials and equipment clean, organized and ready for use Perform related duties as assigned Duties of the position requiring experience: Bachelor's degree in biology or related field, OR equivalent training and experience Maintaining and operating various lab equipment, e.g. microscopes, probes, etc. Customer service experience Duties of the position requiring knowledge, skills and abilities: All the duties listed under "Essential Functions" Safe handling and preparation of reagents Good oral and written communication skills Strong organizational skills Ability to prioritize Conditions of Employment Successful completion of a criminal history background check prior to employment. Able to report to either work site providing own transportation Ability to stoop, bend, squat, reach, use a step stool, and carry up to 20 lbs frequently Application Materials & Procedure Complete application packages must include the following Tacoma Community College online application. Cover letter and Resume Unofficial Transcripts Terms of Employment This part-time hourly position is bound by the WAC 357-04-045 provisions above. This position has a variable work schedule, 10-12 hrs/week. The schedule is reasonably flexible as long as it meets the needs of courses during business hours, Monday - Friday during the academic year, Monday -Thursday during the summer. Work location is Gig Harbor Campus or Bldg 15 on the Tacoma campus. The salary is $18.00-$18.00/hr. Flexibility in scheduling is required to meet department needs. A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a membership fee may be required. TCC Part-time hourly and student employees including work-study students, will accrue one hour of paid sick leave for every 40 hours worked. Hourly non-student employees may be applicable for comprehensive healthcare benefits package for you and your dependents includes medical, dental, and vision insurance. Life and long- term disability insurance plans and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, Building 14, ; Kathryn Held, Section 504 Officer, Student Affairs Administration Office at . This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Tacoma Community College Human Resources 6501 S 19th St Bldg. 14, Tacoma WA 98466

Hybrid, Part Time Estate Planning Attorney in Northbrook, IL This Jobot Job is hosted by: Dana Paulo Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $120,000 - $175,000 per year A bit about us: We're a dynamic, well-established legal firm where accomplished attorneys come together to deliver exceptional estate administration services. Our team is passionate about guiding families through life's most important transitions with expertise and care. Why join us? We believe in fostering talent and creating meaningful careers - that's why we offer opportunities tailored to the right candidate, with compensation that reflects your experience and contribution. If you're a skilled attorney ready to make a real impact in estate law, we'd love to have you join our collaborative team of legal professionals who are committed to excellence and client success. salary based upon experience. Job Details Job Details: Our prestigious law firm is currently seeking a dynamic and experienced Estate Planning Attorney to join our team. This is a fantastic opportunity for a dedicated professional looking to contribute their expertise in estate planning and administration to a high-performing team. The ideal candidate will have a strong background in estate planning law and a proven track record of providing superior client service. This role requires a minimum of 4 years of experience in estate administration and a deep understanding of the complexities involved in estate planning. Responsibilities: 1. Providing expert legal advice and guidance to clients on all aspects of estate planning, including wills, trusts, powers of attorney, and health care directives. 2. Drafting and reviewing estate planning documents to ensure they are in line with the clients' wishes and compliant with all relevant laws and regulations. 3. Conducting comprehensive reviews of clients' financial situations, current legal documents, and goals to provide strategic estate planning advice. 4. Assisting clients in estate administration tasks, such as probate, trust administration, and asset distribution. 5. Collaborating with tax professionals and financial advisors to develop comprehensive estate plans that minimize tax liabilities and protect assets. 6. Keeping up to date with changes in estate planning and tax laws to provide the most accurate and effective advice to clients. 7. Building and maintaining strong client relationships through excellent communication and customer service. Qualifications: 1. Juris Doctor (JD) degree from an accredited law school. 2. Licensed to practice law in the state. 3. Minimum of 4 years of experience in estate planning and administration. 4. Strong knowledge of estate planning, tax laws, and probate procedures. 5. Exceptional interpersonal and communication skills, with a focus on client service. 6. Proven ability to draft and review legal documents with high attention to detail. 7. Strong analytical and problem-solving skills, with the ability to provide practical and strategic estate planning solutions. 8. Demonstrated ability to work effectively both independently and as part of a team. 9. Commitment to maintaining the highest level of confidentiality and professionalism. 10. Demonstrated ability to manage multiple tasks and deadlines in a fast-paced environment. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here:

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Loan Officer, you will, within defined guidelines and framework, deliver impactful customer service to members while providing mortgage product solutions that facilitate the member's financial security. You'll facilitate mortgage product sales and member service through multiple channels to include phone, email, mail and digital platform, provides individualized mortgage loan recommendations. You will have established monthly metrics and deepen member relationships through needs assessment and solution offerings from USAA products and services. You will also need to stay highly engaged in the mortgage industry, to include changes to Fannie and Freddie guidelines. We offer a flexible work environment that requires an individual to be in the office 4 days per week in our Tampa Crosstown office. Relocation assistance is not available for this position. What you'll do: Under limited supervision, follows established written risk, compliance and regulatory requirements to process VA and Conventional mortgage loans, both purchase and refinance within a service level objective requirement. Based on predetermined requirements, assesses, and grants or rejects mortgage applications. Manages a pipeline of member calls for mortgage products; conducts daily phone calls and manages voicemail/email correspondence Partners closely with Processors, Underwriters and Closers to deliver on the mortgage products within a specified period of time. Responds to member and third-party phone calls to keep appropriate parties informed of loan status. Stays updated on compliance and regulatory requirements and identifies and manages existing and emerging risks that stem from business activities; ensures risks associated with business activities are effectively measured, monitored, and controlled. Develops and maintains successful partnerships with Real Estate Agents. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or General Equivalency Diploma required. 2 years of mortgage sales experience or relevant customer service experience within a financial services organization. Successfully complete mortgage products assessment. Acquisition and maintenance of applicable licenses/state registrations as required. What sets you apart: Mortgage Consumer Direct Experience 2+ years sales OR High Volume Contact Center experience Current or Prior NMLS # US military experience through military service or a military spouse/domestic partner Compensation range: The base salary for this role is $45,000.00 annual with an un-capped tiered incentive program. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Our transportation client is hiring an on-site Customer Contact Center Supervisor to support their office in Philadelphia, PA The Customer Contact Center Supervisor's primary responsibility is to supervise the activity of the CCT Customer Contact Center, as a contractor through the Midtown Group. The Customer Contact Center Supervisor will be required to provide a compliant, efficient, and productive level of service to all CCT customers, agencies, Customer Care agents, and SEPTA employees 365 days a year. In addition to Customer Care Agent 1, Customer Care Agent 2, and Customer Care Special Projects General Duties, the general duties of the Customer Contact Center Supervisor include: Managing and directing the daily activities of the CCT Customer Contact Center. Carrying out supervision, call monitoring, coaching, training, re-training, disciplining, and reviewing of all Customer Care Agents work. Act as an information source and answer agent questions, assign tasks, follow up and give instructions. Handle all customer complaints and inquires. Attend community outreach meetings. Ensure that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job; as well as new hire training. Update databases: organize support activities related to maintenance and repair of equipment. Ensure all agents are professional at all times, both on and off the telephone (which includes, but limited to, dress code and communication use.) Direct work schedules, monitor attendance of agents, schedule breaks, lunches, and shifts, as necessary. Practice and ensure compliance with that of all of SEPTA's policies and procedures. Develop performance evaluations for Customer Care agents. Work as a liaison between departments to ensure efficient service. Write and implement new departmental procedures as well as revisions to existing procedures. Process and analyze department reports. Other duties as assigned. Key Competencies: Professionalism Punctuality Excellent verbal and written communication skills Listening skills Excellent data entry skills Problem solving and analysis Interpersonal skills Organizational skills Teamwork Ability to multi-task Adaptable to change, meet the changing demands of the work environment, any delays, and other unexpected demands. Maintain productivity levels as established by the department. Attention to detail Initiative Judgment Objectivity Maintain confidentiality Educations and Qualifications: High school diploma from an accredited institution Must have at least 2 years supervisory experience or have demonstrated leadership qualities in the current call center environment Past work experience in call center activities Knowledge of Microsoft Office Suite Must be able to work weekends, holidays, split days, etc. Bi-lingual in English/Spanish is a plus The Midtown Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are a small, woman-owned business certified by the Women's Business Enterprise National Council (WBENC). Operating from our headquarters in Washington, DC, we provide trusted staffing services nationwide. Our clients include thousands of the most prestigious Fortune 500 companies, law firms, financial organizations, tech innovators, non-profits, and lobbying firms, as well as federal, state and local government agencies. The Midtown Group is a multi-award-winning "Best Places To Work" staffing firm in Washington, DC (per Inc. Magazine)

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is currently looking for dedicated Health Solutions Specialists (Mid-Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 2 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License 3 or more years of experience working with Medicare Advantage and Medicare Supplement Plans 3 or more years of experience working during the Medicare Annual Enrollment Period (AEP) 3 or more years of experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $54,550 - $92,060 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.