Christus Health
San Antonio, Texas
Description Summary: The Credentialed Trainer (CT) is responsible for training delivery, support, and all related tasks associated with their assigned application(s). The Credentialed Trainer works with the Principal Trainers, Analysts, Informaticists, Health System leaders and Education to assure end users can use the system. They identify individuals who may need additional support or training and provide support, as needed. They ensure that students can use the designated application effectively and efficiently. The Credentialed Trainer is credentialed in assigned application(s) and maintains proficiency. Responsibilities: Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas Work with the provisioning team to assure associates have completed the appropriate training before access is granted Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records) Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately Complete job shadows, deliver training, support, and build confidence for end users Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers Ability to test and troubleshoot the Training and build environment Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards Require minimal instruction on day-to-day work Make decisions regarding own work on primarily routine cases Models/mentors and trains team members within their own training team Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop/validate methods and teaching techniques Solves or escalates operational problems to senior team members and management Strong organizational and communication skills Other duties as assigned Requirements: High School diploma required; Associate degree preferred Preferred experience with adult learners, in-person, and virtual training Two + years of experience with education, EPIC end user, or related field required. Healthcare industry education preferred Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred Experience in instructional design, training, using Epic system preferred Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferred Experience with Microsoft Office suite including Outlook, SharePoint, PowerPoint, and Word Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists required Experience with any industry LMS (Learning Management System) is preferred Proven track-record of successfully delivering projects on time and within budget Achieve designated Epic Credentialed status within 6 months of hire (or as agreed upon with manager) Cross-training in one or more Epic applications with Credentialed status is expected within one year of hire (or as agreed upon with manager) Work Type: Full Time EEO is the law - click below for more information: We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .
Description Summary: The Credentialed Trainer (CT) is responsible for training delivery, support, and all related tasks associated with their assigned application(s). The Credentialed Trainer works with the Principal Trainers, Analysts, Informaticists, Health System leaders and Education to assure end users can use the system. They identify individuals who may need additional support or training and provide support, as needed. They ensure that students can use the designated application effectively and efficiently. The Credentialed Trainer is credentialed in assigned application(s) and maintains proficiency. Responsibilities: Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas Work with the provisioning team to assure associates have completed the appropriate training before access is granted Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records) Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately Complete job shadows, deliver training, support, and build confidence for end users Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers Ability to test and troubleshoot the Training and build environment Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards Require minimal instruction on day-to-day work Make decisions regarding own work on primarily routine cases Models/mentors and trains team members within their own training team Works under minimal supervision, uses independent judgment requiring analysis of variable factors Collaborates with senior team members to develop/validate methods and teaching techniques Solves or escalates operational problems to senior team members and management Strong organizational and communication skills Other duties as assigned Requirements: High School diploma required; Associate degree preferred Preferred experience with adult learners, in-person, and virtual training Two + years of experience with education, EPIC end user, or related field required. Healthcare industry education preferred Previous experience as a Credentialed Trainer, End User, Informaticist, Analyst, Logistics Coordinator, or Facilitator for one or more Epic applications is strongly preferred Experience in instructional design, training, using Epic system preferred Experience with multiple full-cycle implementations, post-live support, and quarterly upgrade experience is preferred Experience with Microsoft Office suite including Outlook, SharePoint, PowerPoint, and Word Experience or willingness to learn Excel, Teams, Shifts, Tasks, and Lists required Experience with any industry LMS (Learning Management System) is preferred Proven track-record of successfully delivering projects on time and within budget Achieve designated Epic Credentialed status within 6 months of hire (or as agreed upon with manager) Cross-training in one or more Epic applications with Credentialed status is expected within one year of hire (or as agreed upon with manager) Work Type: Full Time EEO is the law - click below for more information: We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .
Christus Health
Irving, Texas
Description Summary: The Principal Trainer II is responsible for the instructional design, delivery, and maintenance of comprehensive training programs for assigned Epic application(s). This role involves building, testing, and maintaining the training environment, updating policy and procedure documentation, and conducting training for new staff, including Credentialed Trainers. As a project team member, the Principal Trainer II contributes to system build, testing, and optimization discussions. The Principal Trainer ensures that training aligns with organizational workflows, policies, and standards while incorporating best practices in instructional design. Certification in the assigned application(s) and proficiency in maintaining the respective training environment are required to maintain high technical expertise and delivery standards. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Collaborate with operational stakeholders, subject matter experts, informatics, and analysts to ensure training and support is aligned with approved workflows. Collaborate with Training Logistics Coordinators or Credentialed Trainers to schedule and assign coverage for classes and support; coordinate appropriate level of end user training. Train and credential classroom trainers. Orient and support Credentialed Trainers in day-to-day activities. Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately. Responsible for Instructional Design, including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards. Customize Training Wheels, coordinate Curriculum Review Boards, maintain Deliverable Tracker(s), use approved templates, and adhere to standardized style guides. Complete job shadows, deliver training, support end users, and mentor Credentialed Trainers as needed. Function as an advocate for end users by relaying issues or opportunities for improvement to informatics and analysts. Develop detailed curriculum content, including scenario/workflow-based training and job aids to support related policies and procedures. Build, test, and maintain the training environment. Conduct training for specific application area(s). Provide onsite or remote support to operational users. Provide end-user feedback to Analysts and identify improvement strategies for system design and implementation. Coordinate training for new software releases and updates. Coordinate post-live training for new and existing users. Responsible for leading projects of all levels of complexity and applying advanced understanding of the ADDIE model (analysis, design, development, implementation, and evaluation), adult learning theory, and instructional design principles to project-related work. Ensures integrity of task analysis, training requirements, training hierarchies, instructional materials, and evaluation plans. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Provide oversight and feedback on team member design, configuration, and deliverables. Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet clearly defined expectations. Assembles project plans and teamwork assignments, directs and monitors work efforts daily, identifies resource needs, performs quality reviews, and appropriately escalates functional, quality, and timeline issues. Establishes working relationships with instructional designers, analysts, management, subject matter experts, other training staff, and end users. Identifies and advocates for innovative learning solutions that meet user needs (instructor-led, synchronous online, on-demand web-based training, and blended learning). Reviews program evaluations, test results, and participant and manager feedback on training effectiveness to recommend program optimization. Must track multiple documents, attend meetings, and meet deadlines; strong organizational and communication (verbal and written) skills are required. Perform other job duties as assigned by management. Job Requirements: Education/Skills Bachelor's degree or 4 years of clinical/technical application experience is required. Master's degree is preferred. Knowledge of adult learners and teaching principles Expert knowledge of the healthcare industry Advanced knowledge of Microsoft Office products Experience 2+ years of experience as a classroom trainer/educator/instructor at a healthcare organization is required. 4+ years of experience designing and delivering software training curriculum for large healthcare systems is preferred. Prior experience in testing Epic Systems is required. Multiple MST Builds, full-cycle implementations, post-live support, and quarterly upgrade experience is preferred. Licenses, Registrations, or Certifications Epic Certification in Training Environment Build and Application Principal Trainer is required. Must maintain Epic Principal Trainer certifications. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
Description Summary: The Principal Trainer II is responsible for the instructional design, delivery, and maintenance of comprehensive training programs for assigned Epic application(s). This role involves building, testing, and maintaining the training environment, updating policy and procedure documentation, and conducting training for new staff, including Credentialed Trainers. As a project team member, the Principal Trainer II contributes to system build, testing, and optimization discussions. The Principal Trainer ensures that training aligns with organizational workflows, policies, and standards while incorporating best practices in instructional design. Certification in the assigned application(s) and proficiency in maintaining the respective training environment are required to maintain high technical expertise and delivery standards. Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders. Collaborate with operational stakeholders, subject matter experts, informatics, and analysts to ensure training and support is aligned with approved workflows. Collaborate with Training Logistics Coordinators or Credentialed Trainers to schedule and assign coverage for classes and support; coordinate appropriate level of end user training. Train and credential classroom trainers. Orient and support Credentialed Trainers in day-to-day activities. Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately. Responsible for Instructional Design, including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards. Customize Training Wheels, coordinate Curriculum Review Boards, maintain Deliverable Tracker(s), use approved templates, and adhere to standardized style guides. Complete job shadows, deliver training, support end users, and mentor Credentialed Trainers as needed. Function as an advocate for end users by relaying issues or opportunities for improvement to informatics and analysts. Develop detailed curriculum content, including scenario/workflow-based training and job aids to support related policies and procedures. Build, test, and maintain the training environment. Conduct training for specific application area(s). Provide onsite or remote support to operational users. Provide end-user feedback to Analysts and identify improvement strategies for system design and implementation. Coordinate training for new software releases and updates. Coordinate post-live training for new and existing users. Responsible for leading projects of all levels of complexity and applying advanced understanding of the ADDIE model (analysis, design, development, implementation, and evaluation), adult learning theory, and instructional design principles to project-related work. Ensures integrity of task analysis, training requirements, training hierarchies, instructional materials, and evaluation plans. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders. Proactively and independently troubleshoot and resolve moderate incidents and requests without direction. Provide oversight and feedback on team member design, configuration, and deliverables. Establishes and implements project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet clearly defined expectations. Assembles project plans and teamwork assignments, directs and monitors work efforts daily, identifies resource needs, performs quality reviews, and appropriately escalates functional, quality, and timeline issues. Establishes working relationships with instructional designers, analysts, management, subject matter experts, other training staff, and end users. Identifies and advocates for innovative learning solutions that meet user needs (instructor-led, synchronous online, on-demand web-based training, and blended learning). Reviews program evaluations, test results, and participant and manager feedback on training effectiveness to recommend program optimization. Must track multiple documents, attend meetings, and meet deadlines; strong organizational and communication (verbal and written) skills are required. Perform other job duties as assigned by management. Job Requirements: Education/Skills Bachelor's degree or 4 years of clinical/technical application experience is required. Master's degree is preferred. Knowledge of adult learners and teaching principles Expert knowledge of the healthcare industry Advanced knowledge of Microsoft Office products Experience 2+ years of experience as a classroom trainer/educator/instructor at a healthcare organization is required. 4+ years of experience designing and delivering software training curriculum for large healthcare systems is preferred. Prior experience in testing Epic Systems is required. Multiple MST Builds, full-cycle implementations, post-live support, and quarterly upgrade experience is preferred. Licenses, Registrations, or Certifications Epic Certification in Training Environment Build and Application Principal Trainer is required. Must maintain Epic Principal Trainer certifications. Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full Time
