148 jobs found

Job Title Property Manager Location Greentree Square - Crookston, MN 56716 US (Primary) Category Property Manager Job Type Part-time Job Description Thies & Talle Management, Inc., a leading property management company with nearly forty years of experience in the multi-housing industry, has an opening for a part-time, roughly 20 hours per week, Property Manager to oversee our apartment community located in Crookston, MN. Duties include leasing, rent collections, resident relations, and management of day-to-day operations as well as caretaking of the building and unit turnovers. Customer service, sales, organizational, and administrative skills and experience required. Professional and friendly work environment. Salary commensurate with experience. Equal Opportunity Employer SUMMARY: The Property Manager is responsible for the leasing of rental units, the collection of rent, and the authorization of various payments necessary to run the facility. Supervises staff to ensure smooth, efficient, and profitable operation of the site. Responds to concerns and requests of residents of the community. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time without notice. Personally inspect common areas and buildings to monitor the appearance, cleanliness, maintenance, attractiveness, and safety of the property. Sets appointments, shows apartments, certifies potential residents and maintains a high percentage of occupancy. Screens applicants according to company policies and procedures. Notifies applicants of status through proper channels. Reviews applications with Regional Property Manager. Performs primary Property Manager duties using computer system. Keeps current on system changes and maintains system information. Manage processing of applications to ensure rapid turnover of vacant apartments while following selection criteria. Ensure new residents are properly moved in apartments including completing move-in inspection form before turning over keys. Ensures departing residents are properly moved out and all paperwork is completed including final account statements and collections packets. Supervises apartment community staff including performance management, discipline, timekeeping, and payroll. Communicates frequently with Regional Property Manager on vital needs of the community. Enforces lease and other government rules and regulations, including Fair Housing laws, building safety, health codes, and local ordinances. Arranges for painters, carpet cleaners, and resident caretakers and maintenance staff to prepare units for new residents. Ensures that all reports including traffic and availability reports, compliance, file inspection, and lease renewal and delinquency are complete and filed timely. Resolve day-to-day resident problems and concerns including maintenance, parking, rent or other charges, safety and security. Communicates important information to residents with well-written notices written in a positive manner. Plans events and meetings with residents to develop a positive sense of community. Audit and enter all invoices for payment. Fully investigate any questionable invoices. Inspects all units every six months. Sends follow-up notices to residents and arranges for re-inspection and follow-up. Documents lease violations and follows-up with residents. Handles emergency situations including crime and fire alarms. Understands, follows, and stays current on all information in Operations Manual to ensure that property is in compliance with company policies. SECONDARY DUTIES AND RESPONSIBILITIES include the following: Acts as a liaison between residents and community services. Prepares and distributes notices and newsletters. Helps residents and applicants with their paperwork. Notifies residents of important events. Coordinates resident functions. Completes reference forms for current or former residents. Filing of documentation in resident files. Work with the Police Department to help site meet requirements of Crime Free Multi-Housing program. Review monthly Operating Report to track income and expenses over time. SUPERVISORY RELATIONSHIPS: To perform this position successfully, an individual must be able to work within the following supervisory relationships: The Property Manager position has supervisor responsibilities for property site staff including the leasing specialist, caretaker and maintenance staff. This involves enforcing policies in Operations Resource Center and Employee Handbook and other work rules and policies, coaching regarding employees for performance issues, and delegating. The Property Manager reports to the Regional Property Manager. Job Requirements QUALIFICATION REQUIREMENTS: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience: A high school diploma or equivalent is required. 1-2 years of college or technical school is preferred. Must possess the ability to multi-task in performing the essential functions of the position. Knowledge of computers and office equipment is necessary. Must have excellent verbal and written communication skills. Training and/or experience with subsidized housing is preferred. Certification as occupancy specialist is preferred. A driver's license is required. Language Skills: Ability to read, analyze, and complete documentation required by city, county, state or federal agencies. Must be able to communicate through speaking, listening, and writing effectively with residents and outside agencies. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure. Must be able to calculate figures and amounts such as discounts, interest, commission and percentages. Accounting and/or bookkeeping skills are a plus. Reasoning Ability: Needs to be able to assess a situation based upon available date and information and make timely and appropriate decisions. Other Skills/Abilities/Specifications: This job requires self-motivation and the ability to work independently. Must be able to prioritize job duties. Time management is essential. Ability to maintain confidentiality is required. Skill in establishing and maintaining positive relationships with diverse residents, applicants and staff. PUNCTUALITY AND ATTENDANCE: Regular attendance, reliability, and punctuality are needed to be available to meet with applicants, current residents, and outside vendors during regularly scheduled office hours. The success of the property and maintaining resident satisfaction and filling apartments requires staff to be available at the convenience of applicants and residents. Most buildings or apartment communities managed by Management have small staffs and employees must be able to assist other employees in job duties and be available to respond to occasional property or tenant emergencies. WORKING CONDITIONS: The working condition characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works in outside weather conditions. The noise level of the work environment is usually moderate. The employee will come in contact with applicants, residents and former residents from diverse religious, cultural and economic backgrounds, including persons with special needs, where communications may pose challenges that will require additional efforts and patience. The employee often has to handle difficult and emotional situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While perfuming the duties of this job, the employee is regularly required to stand; walk; sit; stoop; kneel; crouch; crawl; climb stairs; and talk or hear. The employee is occasionally required to reach with hands and arms and climb or balance. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The employee must also be able to spend significant time in front of a computer screen and to work for a considerable period of time a day with a computer. REASONABLE ACCOMMODATIONS: Management will provide reasonable accommodations to qualified applicants and employees with disabilities in connection with its application process, modifications or adjustments to the work environment, and modifications or adjustments that allow a disabled individual to have equal benefits and privileges of employment as are enjoyed by other similarly situated individuals without disabilities, unless doing so would cause undue hardship. EQUIPMENT AND TOOLS USED: Tools and equipment listed are representative of those typically used; other tools and equipment may be used as needed. Use of computer, typewriter, copy machine, phone and answering service, pager, and other general office equipment. Pay Rate: Type Per Year Pay Rate: Low 24,000.00 Pay Rate: High 25,000.00

Job Title Property Manager Location Afton View - St. Paul, MN 55119 US (Primary) Category Property Manager Job Type Full-time Job Description Thies & Talle Management, Inc., a leading property management company with nearly forty years of experience in the multi-housing industry, has an opening for a fulltime Property Manager to oversee our apartment community located in St. Paul, MN. Duties include leasing, rent collections, resident relations, and management of day-to-day operations. Customer service, sales, organizational, and administrative skills and experience required. Professional and friendly work environment. Salary commensurate with experience. Great benefits including health, life, vacation and 401(k)! Equal Opportunity Employer SUMMARY: The Property Manager is responsible for the leasing of rental units, the collection of rent, and the authorization of various payments necessary to run the facility. Supervises staff to ensure smooth, efficient, and profitable operation of the site. Responds to concerns and requests of residents of the community. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time without notice. Personally inspect common areas and buildings to monitor the appearance, cleanliness, maintenance, attractiveness, and safety of the property. Sets appointments, shows apartments, certifies potential residents and maintains a high percentage of occupancy. Screens applicants according to company policies and procedures. Notifies applicants of status through proper channels. Reviews applications with Regional Property Manager. Performs primary Property Manager duties using computer system. Keeps current on system changes and maintains system information. Manage processing of applications to ensure rapid turnover of vacant apartments while following selection criteria. Ensure new residents are properly moved in apartments including completing move-in inspection form before turning over keys. Ensures departing residents are properly moved out and all paperwork is completed including final account statements and collections packets. Supervises apartment community staff including performance management, discipline, timekeeping, and payroll. Communicates frequently with Regional Property Manager on vital needs of the community. Enforces lease and other government rules and regulations, including Fair Housing laws, building safety, health codes, and local ordinances. Arranges for painters, carpet cleaners, and resident caretakers and maintenance staff to prepare units for new residents. Ensures that all reports including traffic and availability reports, compliance, file inspection, and lease renewal and delinquency are complete and filed timely. Resolve day-to-day resident problems and concerns including maintenance, parking, rent or other charges, safety and security. Communicates important information to residents with well-written notices written in a positive manner. Plans events and meetings with residents to develop a positive sense of community. Audit and enter all invoices for payment. Fully investigate any questionable invoices. Inspects all units every six months. Sends follow-up notices to residents and arranges for re-inspection and follow-up. Documents lease violations and follows-up with residents. Handles emergency situations including crime and fire alarms. Understands, follows, and stays current on all information in Operations Manual to ensure that property is in compliance with company policies. SECONDARY DUTIES AND RESPONSIBILITIES include the following: Acts as a liaison between residents and community services. Prepares and distributes notices and newsletters. Helps residents and applicants with their paperwork. Notifies residents of important events. Coordinates resident functions. Completes reference forms for current or former residents. Filing of documentation in resident files. Work with the Police Department to help site meet requirements of Crime Free Multi-Housing program. Review monthly Operating Report to track income and expenses over time. SUPERVISORY RELATIONSHIPS: To perform this position successfully, an individual must be able to work within the following supervisory relationships: The Property Manager position has supervisor responsibilities for property site staff including the leasing specialist, caretaker and maintenance staff. This involves enforcing policies in Operations Resource Center and Employee Handbook and other work rules and policies, coaching regarding employees for performance issues, and delegating. The Property Manager reports to the Regional Property Manager. Job Requirements QUALIFICATION REQUIREMENTS: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and Experience: A high school diploma or equivalent is required. 1-2 years of college or technical school is preferred. Must possess the ability to multi-task in performing the essential functions of the position. Knowledge of computers and office equipment is necessary. Must have excellent verbal and written communication skills. Training and/or experience with subsidized housing is preferred. Certification as occupancy specialist is preferred. A driver's license is required. Language Skills: Ability to read, analyze, and complete documentation required by city, county, state or federal agencies. Must be able to communicate through speaking, listening, and writing effectively with residents and outside agencies. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure. Must be able to calculate figures and amounts such as discounts, interest, commission and percentages. Accounting and/or bookkeeping skills are a plus. Reasoning Ability: Needs to be able to assess a situation based upon available date and information and make timely and appropriate decisions. Other Skills/Abilities/Specifications: This job requires self-motivation and the ability to work independently. Must be able to prioritize job duties. Time management is essential. Ability to maintain confidentiality is required. Skill in establishing and maintaining positive relationships with diverse residents, applicants and staff. PUNCTUALITY AND ATTENDANCE: Regular attendance, reliability, and punctuality are needed to be available to meet with applicants, current residents, and outside vendors during regularly scheduled office hours. The success of the property and maintaining resident satisfaction and filling apartments requires staff to be available at the convenience of applicants and residents. Most buildings or apartment communities managed by Management have small staffs and employees must be able to assist other employees in job duties and be available to respond to occasional property or tenant emergencies. WORKING CONDITIONS: The working condition characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works in outside weather conditions. The noise level of the work environment is usually moderate. The employee will come in contact with applicants, residents and former residents from diverse religious, cultural and economic backgrounds, including persons with special needs, where communications may pose challenges that will require additional efforts and patience. The employee often has to handle difficult and emotional situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While perfuming the duties of this job, the employee is regularly required to stand; walk; sit; stoop; kneel; crouch; crawl; climb stairs; and talk or hear. The employee is occasionally required to reach with hands and arms and climb or balance. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception. The employee must also be able to spend significant time in front of a computer screen and to work for a considerable period of time a day with a computer. REASONABLE ACCOMMODATIONS: Management will provide reasonable accommodations to qualified applicants and employees with disabilities in connection with its application process, modifications or adjustments to the work environment, and modifications or adjustments that allow a disabled individual to have equal benefits and privileges of employment as are enjoyed by other similarly situated individuals without disabilities, unless doing so would cause undue hardship. EQUIPMENT AND TOOLS USED: Tools and equipment listed are representative of those typically used; other tools and equipment may be used as needed. Use of computer, typewriter, copy machine, phone and answering service, pager, and other general office equipment. Pay Rate: Type Per Year Pay Rate: Low $55,000 Pay Rate: High $70,000

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. The work schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00PM Local Time and any hours worked on Saturday or Sunday. After six months in-office, you'll have the opportunity to work offsite 2 days per week. The actual onsite days are settled between each employee and their manager. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam and obtain license before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting in September, October, November we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment. Our Insurance Customer Service Representatives in our 1 Norterra Drive, Phoenix, AZ location will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. USAA offers Phoenix employees who reside in designated service zones, a fully subsidized, reliable, safe, and employee-centric transportation solution. The service zone includes all areas connecting to Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale. This convenient service will transport employees from a designated park & ride location to the Phoenix Campus. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines of insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states. Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs. Use available tools and resources to support members with some assistance. Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. The work schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00PM Local Time and any hours worked on Saturday or Sunday. After six months in-office, you'll have the opportunity to work offsite 2 days per week. The actual onsite days are settled between each employee and their manager. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam and obtain license before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting in September, October, November we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment. Our Insurance Customer Service Representatives in our 1 Norterra Drive, Phoenix, AZ location will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. USAA offers Phoenix employees who reside in designated service zones, a fully subsidized, reliable, safe, and employee-centric transportation solution. The service zone includes all areas connecting to Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale. This convenient service will transport employees from a designated park & ride location to the Phoenix Campus. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines of insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states. Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs. Use available tools and resources to support members with some assistance. Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. The work schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00PM Local Time and any hours worked on Saturday or Sunday. After six months in-office, you'll have the opportunity to work offsite 2 days per week. The actual onsite days are settled between each employee and their manager. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam and obtain license before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting in September, October, November we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment. Our Insurance Customer Service Representatives in our 1 Norterra Drive, Phoenix, AZ location will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. USAA offers Phoenix employees who reside in designated service zones, a fully subsidized, reliable, safe, and employee-centric transportation solution. The service zone includes all areas connecting to Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale. This convenient service will transport employees from a designated park & ride location to the Phoenix Campus. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines of insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states. Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs. Use available tools and resources to support members with some assistance. Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. The work schedule may require working evenings up to 8:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00PM Local Time and any hours worked on Saturday or Sunday. After six months in-office, you'll have the opportunity to work offsite 2 days per week. The actual onsite days are settled between each employee and their manager. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. Phoenix candidates must successfully prepare for and pass the Property & Casualty (P&C) state licensing exam and obtain license before their hire date. USAA provides all study materials for the licensing prep course and the state license exam fees for up to three attempts. For new hires starting in September, October, November we are offering a signing bonus of $2,000. Bonuses will be paid in two equal installments of $1,000 after 45 days of employment and after one year of employment. Our Insurance Customer Service Representatives in our 1 Norterra Drive, Phoenix, AZ location will work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. USAA offers Phoenix employees who reside in designated service zones, a fully subsidized, reliable, safe, and employee-centric transportation solution. The service zone includes all areas connecting to Tempe: Ahwatukee, Alhambra, Central Phoenix, Chandler, Gilbert, Maricopa, Mesa, Paradise Valley, Queen Creek, Scottsdale. This convenient service will transport employees from a designated park & ride location to the Phoenix Campus. What you'll do: Facilitate the member experience by answering phone calls, emails, and other requests from members. Apply developing knowledge of personal lines of insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states. Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including product and service information. Provide detailed issue diagnosis while minimizing transfers and call backs. Use available tools and resources to support members with some assistance. Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Successfully acquire Property & Casualty license before date of hire and successfully complete state registrations within 90 days of hire What sets you apart: 1 year of customer contact experience in a needs-based sales environment US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.