218 jobs found

Customer Service Assistant II Department: Branch Administration Reports to: Market Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Assistant II: The Customer Service Assistant (CSA) II performs all the duties of Teller and Customer Service Representatives as needed. Working within established guidelines, policies and procedures, the individual will sell and service all deposit and some consumer loan products, handle various customer inquiries and problem resolution and processes a wide variety of transactions. Is proficient in the use of various teller and customer service equipment and technology. Proactively utilizes needs-based sales techniques to uncover opportunities and recommends appropriate products and services to meet customer needs. Proficient in new account opening, maintenance and the Bank's online banking services. Responsible for the development of new business relationships and maintaining existing relationships. Job Requirements for the Customer Service Assistant II: Two or more years teller and/or customer service banking experience in a branch or call center environment. Interacts easily with others and enjoys working with a variety of people and in a team environment. Excellent sales, service, interpersonal and communication skills. Strong organizational, technical and computer skills Adapts well to change and able to effectively multi task Extensive knowledge of teller and customer service processes, policies, guidelines and procedures. Strong product knowledge Specific Job Functions for the Customer Service Assistant II: Highly proficient in the processing of a wide variety of various teller and customer service-related transactions and activities Proactively develops cross-sell opportunities and responds to customers' inquiries to recommend appropriate product and services to meet their needs. Proficient in opening accounts, assisting with online banking inquiries, services and functionality, performing various account maintenance, handling basic consumer loan requests and making referrals to other lines of business. Maintain and balance cash drawer accurately and efficiently. Provide exceptional service to customers, coworkers and team members. Understand and adhere to various policies and procedures including security, compliance and operations. Participates in on-going job-related training programs including but not limited to sales, service, compliance and product knowledge. Perform additional duties as required. This Job Description for the Customer Service Assistant II describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. Compensation details: 18.51-26.73 Hourly Wage PIc67f9accbe47-8541

Customer Service Assistant II Department: Branch Administration Reports to: Market Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Assistant II: The Customer Service Assistant (CSA) II performs all the duties of Teller and Customer Service Representatives as needed. Working within established guidelines, policies and procedures, the individual will sell and service all deposit and some consumer loan products, handle various customer inquiries and problem resolution and processes a wide variety of transactions. Is proficient in the use of various teller and customer service equipment and technology. Proactively utilizes needs-based sales techniques to uncover opportunities and recommends appropriate products and services to meet customer needs. Proficient in new account opening, maintenance and the Bank's online banking services. Responsible for the development of new business relationships and maintaining existing relationships. Job Requirements for the Customer Service Assistant II: Two or more years teller and/or customer service banking experience in a branch or call center environment. Interacts easily with others and enjoys working with a variety of people and in a team environment. Excellent sales, service, interpersonal and communication skills. Strong organizational, technical and computer skills Adapts well to change and able to effectively multi task Extensive knowledge of teller and customer service processes, policies, guidelines and procedures. Strong product knowledge Specific Job Functions for the Customer Service Assistant II: Highly proficient in the processing of a wide variety of various teller and customer service-related transactions and activities Proactively develops cross-sell opportunities and responds to customers' inquiries to recommend appropriate product and services to meet their needs. Proficient in opening accounts, assisting with online banking inquiries, services and functionality, performing various account maintenance, handling basic consumer loan requests and making referrals to other lines of business. Maintain and balance cash drawer accurately and efficiently. Provide exceptional service to customers, coworkers and team members. Understand and adhere to various policies and procedures including security, compliance and operations. Participates in on-going job-related training programs including but not limited to sales, service, compliance and product knowledge. Perform additional duties as required. This Job Description for the Customer Service Assistant II describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. Compensation details: 18.51-26.73 Hourly Wage PIbe4b4-9989

Description: Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We're committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you're looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive. STATEMENT OF THE JOB The Crisis Manager provides day-to-day leadership and operational oversight of the Michigan Crisis Access Line (MiCAL), a statewide 24/7 crisis contact center. This role ensures consistent, high-quality service delivery by supervising shift leadership, supporting frontline staff performance, and maintaining alignment with clinical standards and operational expectations. Working under the direction of the MiCAL Director, the Manager is responsible for ensuring staff is supported, schedules are executed effectively, and service delivery meets contractual and organizational requirements. This role plays a key part in maintaining a stable, responsive, and high-performing crisis system across all shifts and service lines. ESSENTIAL DUTIES AND RESPONSIBILITIES Team Leadership & Supervision Directly supervise Crisis Supervisors, ensuring consistent leadership coverage across a 24/7 environment. Provide coaching, guidance, and performance management to shift leaders to support strong frontline staff oversight. Reinforce expectations related to clinical practice, service delivery, and staff conduct. Support a positive team culture focused on collaboration, accountability, and staff wellbeing. Daily Operations Oversight Ensure effective day-to-day operations of MiCAL services across all shifts, including 2-1-1, 988, and related crisis lines. Monitor staffing coverage and coordinate with workforce scheduling and leadership to address gaps. Respond to operational issues in real time, including staffing needs, service disruptions, and escalation concerns. Ensure smooth handoffs and communication across shifts. Staff Performance & Accountability Oversee staff performance through shift leadership, ensuring expectations are clearly communicated and consistently applied. Address performance concerns, including attendance, productivity, and adherence to protocols. Support hiring, onboarding, and retention efforts in collaboration with leadership. Promote staff engagement and retention through consistent support and communication. Clinical & Service Delivery Alignment Ensure staff adhere to established clinical protocols, escalation pathways, and crisis intervention standards. Partner with the MiCAL Director to reinforce consistent clinical practices across teams. Support shift leaders in managing complex or high-risk calls through appropriate escalation. Collaboration & Coordination Partner with Training & Credentialing staff to ensure onboarding and ongoing training needs are reflected in scheduling and staffing. Coordinate with Quality Improvement staff to reinforce performance expectations and operational follow-through (without owning QA systems). Collaborate with Workforce Scheduling to ensure staffing plans align with program needs and real-time demands. Meetings & Communication Lead regular meetings with Crisis Supervisors to ensure alignment, communication, and problem-solving. Communicate updates, expectations, and operational priorities clearly to staff and leadership. Escalate key issues, risks, and trends to the MiCAL Director. 24/7 Operational Support Participate in an on-call rotation to support a 24/7 crisis line. Provide leadership support in response to critical incidents or staffing emergencies. Ensure readiness and responsiveness across all shifts. Compliance & Standards Ensure staff follows all applicable policies related to confidentiality, recipient rights, and crisis service standards. Support adherence to contract requirements and organizational policies. Assist with accreditation readiness and compliance activities as needed. Requirements: EDUCATION AND EXPERIENCE Required: Master's degree in Social Work, Counseling, Psychology, or a related behavioral health field. Current clinical licensure (LMSW, LPC, LP, or equivalent) in the State of Michigan. Minimum of 3 years of professional experience in behavioral health or crisis services. Minimum of 1-3 years of supervisory or management experience. Certified Crisis Specialist (or ability to be certified within 1 year of hire) Must be a resident of the State of Michigan Preferred: Experience in crisis line services, 988, or large-scale contact center operations. Familiarity with Michigan's behavioral health system and crisis response network. Experience supervising supervisors or team leads. KNOWLEDGE / SKILLS / ABILITIES Advanced clinical expertise in crisis intervention, suicide risk assessment, and de-escalation Strong leadership and supervisory skills in a 24/7 environment Ability to support high-stakes decision-making and complex case consultation Strong understanding of behavioral health systems, referrals, and continuum of care Excellent communication and partnership skills with internal and external stakeholders Ability to balance clinical quality with operational demands Proficiency in crisis documentation systems and data-informed decision-making WORK ENVIRONMENT This position operates in a hybrid environment with flexibility for on-site and remote work. Regular on-site presence is encouraged to support staff accessibility. Some evening or off-shift availability may be required to support a 24/7 workforce. Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments. PIa876daa6a5-

Description: Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We're committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you're looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive. STATEMENT OF THE JOB The MiCAL Director provides clinical and operational leadership for the Michigan Crisis Access Line (MiCAL), a statewide 24/7 crisis response system supporting individuals experiencing behavioral health crises. This role is responsible for ensuring the delivery of high-quality, trauma-informed, and clinically sound crisis intervention services that meet contractual, regulatory, and accreditation standards. The Director oversees program managers and shift leadership, ensures staff are supported in delivering effective care, and maintains accountability for service quality, clinical practices, and system performance. Working closely with organizational leadership and state partners, the MiCAL Director plays a key role in shaping clinical protocols, supporting staff readiness, and ensuring the crisis line operates as an effective and responsive entry point to Michigan's behavioral health system. ESSENTIAL DUTIES AND RESPONSIBILITIES Clinical Leadership & Oversight Provide clinical leadership for all MiCAL operations, ensuring services reflect best practices in crisis intervention, risk assessment, and trauma-informed care. Develop, implement, and maintain clinical protocols, guidelines, and standards for crisis response. Ensure consistent, high-quality clinical decision-making across all shifts and service lines. Serve as a clinical resource for complex or high-risk situations. Supervision & Team Leadership Directly supervise Crisis Managers and oversee Crisis Supervisors across a 24/7 operation. Ensure strong clinical supervision structures are in place, including coaching, consultation, and escalation pathways. Support leadership development for managers and shift leads to ensure consistent staff support and accountability. Partner with leadership to ensure appropriate staffing models and clinical coverage across all shifts. Clinical Quality & Staff Support Ensure structures are in place for ongoing clinical coaching, case review, and skill development for crisis staff. Oversee processes for evaluating staff performance related to clinical practice and service delivery. Partner with Training and Quality teams to ensure alignment between clinical expectations, training content, and performance outcomes. Collaboration & System Integration Collaborate with internal teams (Training, Quality Improvement, Workforce, and Operations) to ensure alignment across staffing, training, and performance systems. Partner with community mental health providers, crisis response systems, and emergency services to strengthen coordination of care. Support integration of MiCAL within Michigan's broader behavioral health crisis continuum. Accreditation & Best Practices Support accreditation and certification processes (AAS, COA, and related standards). Ensure clinical practices align with national standards for crisis lines, including 988 expectations. Stay current on emerging practices in crisis intervention and behavioral health response systems. Requirements: EDUCATION AND EXPERIENCE Required: Master's degree in Social Work, Counseling, Psychology, or a related behavioral health field. Current clinical licensure (LMSW, LPC, LP, or equivalent) in the State of Michigan. Minimum of 5 years of professional experience in behavioral health or crisis services. Minimum of 3 years of supervisory or management experience, including oversight of leaders. Certified Crisis Specialist (or ability to be certified within 1 year of hire) Must be a resident of the State of Michigan Preferred: Experience in crisis line services, 988, or contact center environments. Experience managing large-scale or statewide programs. Familiarity with Michigan's behavioral health system and crisis response network. Experience with accreditation standards (AAS, COA). KNOWLEDGE / SKILLS / ABILITIES Advanced clinical expertise in crisis intervention, suicide risk assessment, and de-escalation Strong leadership and supervisory skills in a 24/7 environment Ability to support high-stakes decision-making and complex case consultation Strong understanding of behavioral health systems, referrals, and continuum of care Excellent communication and partnership skills with internal and external stakeholders Ability to balance clinical quality with operational demands Proficiency in crisis documentation systems and data-informed decision-making WORK ENVIRONMENT This position operates in a hybrid environment with flexibility for on-site and remote work. Regular on-site presence is encouraged to support staff accessibility. Some evening or off-shift availability may be required to support a 24/7 workforce. Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments. PI25dc98651e71-0317

Description: Join Gryphon Place and become part of a collaborative, compassionate team where your work makes a meaningful difference in the community every day. We're committed to supporting the people who support others, with flexible scheduling, a strong focus on work-life balance, free medical benefits for you, additional healthcare options, employer contributions to your retirement plan, paid holidays, and generous paid time off. If you're looking for a mission-driven career where you can grow professionally while still making space for your personal life, Gryphon Place is a place to thrive. STATEMENT OF THE JOB The Contact Center Operations Director is responsible for overseeing the operations of the Contact Center, which provides 211 information and referral services, 988 suicide and crisis intervention, and after-hours support for community mental health organizations. This role ensures systems, processes, and operations are effective, efficient, and aligned with organizational and contractual expectations. It serves as a strategic partner and collaborator with the Directors of 2-1-1 and Crisis Services to support staff readiness and engagement through thoughtful systems and equitable operational practices. ESSENTIAL DUTIES AND RESPONSIBILITIES Operational Systems & Quality Lead the development and implementation of standardized policies, protocols, and training frameworks across the 2-1-1 and Crisis teams. Ensure all operational procedures are consistent, efficient, and reflective of best practices in crisis and information services. Collaborate with leadership to develop and maintain systems that track quality, performance, and compliance, and implement corrective actions as needed. Support accreditation and certification processes (Inform USA, AAS, COA, etc.) by ensuring documentation and practices meet standards. Forecast staffing needs, ensuring cost-effectiveness and adequate coverage. Create workflows and systems that improve efficiency, productivity, and service quality. Develop productivity expectations based on call type, line, and service demands. Equity & Wellbeing Embed diversity, equity, inclusion, and belonging (DEIB) principles into all operational and training systems. Assess and improve internal processes through an equity and wellbeing lens, ensuring they foster fairness, accessibility, and respect. Collaborate with team leaders to identify and address systemic barriers to staff success and satisfaction. Training & Development Develop and coordinate comprehensive training plans for both 2-1-1 and Crisis Services staff to ensure consistent skill-building and knowledge retention. Curate and deliver training content that reflects trauma-informed, person-centered, and culturally responsive practices. Partner with department directors to create feedback loops that measure training effectiveness and identify continuous improvement opportunities. Collaboration & Leadership Serve as a connector and facilitator between operations, HR, and program leadership to align processes with organizational goals. Promote a workplace culture that values collaboration, transparency, and shared accountability. Support cross-departmental initiatives that strengthen Gryphon Place's overall organizational health and impact. Requirements: EDUCATION AND EXPERIENCE Required: Bachelor's degree in business, operations, project/change management, or related field. Minimum of 5 years of experience in program or operations management, including experience with process improvement or training systems. Minimum of 3 years of supervisory or management experience, preferably within a multi-program or crisis services environment. Excellent communication, facilitation, and organizational skills. Experience collaborating across departments and managing complex projects. Experience managing contract compliance, quality assurance, and operational systems required. Demonstrated ability to forecast staffing, manage budgets, and implement cost-effective strategies Preferred: Master's degree in organizational leadership or a related field. Experience in behavioral health, crisis intervention, or nonprofit human services. Familiarity with accreditation processes (AAS, Inform USA, COA). Understanding of contact center operations. Knowledge of 211 and 988 systems and crisis intervention services KNOWLEDGE / SKILLS / ABILITIES Equity-minded leadership Process design and evaluation Emotional intelligence and collaboration Ability to analyze data, identify trends, and implement process improvements. Excellent organizational skills, with the ability to manage multiple priorities and deadlines. Strong communication and interpersonal skills, with the ability to collaborate across teams and with external partners. Demonstrated leadership skills with the ability to inspire, support, and hold others accountable. Proficiency in using technology platforms, data tracking, and reporting systems. Work Environment This position operates in a hybrid work environment with flexibility for on-site and remote work, depending on operational needs. Occasional evening and weekend availability may be required Gryphon Place provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. EOE. This job description is representative. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments. PI983bb39174e7-0313

SUMMARY Supervises and coordinates the activities of colleagues engaged in maintaining the efficient operation of the ammonia refrigeration system, fire protection systems, HVAC systems, warehouse and dock equipment, material handling equipment, and storage racking; and the upkeep of the building components and grounds to promote safe, efficient, and optimal utilization of our facilities, equipment, and personnel. Oversees the activities of colleagues and external contractors responsible for the sanitation and cleanliness of the facility in order ensure food safety compliance and regulatory requirements are met. Performs all duties safely. This is a hands-on role requiring the supervisor to actively perform maintenance tasks alongside the team, including using tools, troubleshooting issues, and completing repairs. ESSENTIAL DUTIES AND RESPONSIBILITIES Hands-on environment personally completing repairs Manage building maintenance for both the operations and office areas. Develop and implement procedures for preventative, corrective, and emergency maintenance for ammonia refrigeration systems, HVAC systems, fire protection, material handling equipment, storage racking, dock, and warehouse equipment. Monitor preventive maintenance logs and check lists as required/scheduled. Schedule and monitor work of outside contractors as needed. Requisition tools, equipment, and supplies. Inspect completed work for conformance to blueprints, specifications, and standards. Responsible for appearance, maintenance and security of warehouse and equipment. Provide direction and follow up, monitor, and maintain sanitation program to meet industry standards and compliance. Maintain ePSM to ensure PSM tasks are scheduled and completed in a timely manner to avoid elapsed tasks. Maintain maintenance software to ensure work orders are assigned and completed in a timely manner. Establish and adjust work procedures and schedules for sanitation and facilities colleagues to meet company needs. Coordinate the services of any cleaning contractors. Maintain effective and timely interdepartmental communications. Coordinate with all operations areas to maintain proper and efficient workflow processes and scheduling. Provide input for the preparation of the department budget for responsible area and maintain department expenditures to adhere to approved budgetary plans. Foster an environment that encourages colleague involvement, commits to quality of work from self and others, and provides leadership for mutual benefit of the Company, customers, and colleagues. Ensure that all required colleague records, evaluations, and related documentation are filed in a timely, consistent, accurate and confidential manner. Monitor colleague's work and perform colleague evaluations on an on-going basis to coach them on expectations, reward above average performance, and identify and coach poor performance levels. Responsible for providing direction and leadership to assigned colleagues, as well as ongoing communication of related status and issues to management. Act as a problem solver for colleague relation issues and department needs. Observe and enforce all safety rules to eliminate accidents and injuries. Support the safety effort by participating on the safety committee and working with the safety department to resolve safety issues. Report any unfixable/unsafe issues to supervisor. Enforce lock out/tag out procedures as required. Communicate and reinforce policies and procedures (Coach Card Program and safe work practices) to ensure colleagues are trained in safety, job knowledge, and attainment of performance standards. Plan, schedule to cover vacation, holidays, workers compensation, and other fill-ins, and coordinate personnel needed to accomplish all maintenance activities. Plan and manage appropriate daily staffing levels to effectively align labor resources with operational needs. Assist in the performance of maintenance activities including corrective and preventative maintenance as staffing or workload requires. Maintain effective working relationship between maintenance of all respective operations departments. Understand and comply with all applicable company policies (i.e., attendance, Code of Business Conduct & Ethics, Associate Handbook, etc.). Comply with all applicable State/Federal laws, regulations, and policies (i.e., OSHA, HACCP, etc.). Supports food safety policies, standard operating procedures, and prerequisite food safety control programs that meet legal and quality requirements and industry best practices as defined in our Food Safety Commitment documentation. Accept additional responsibilities or special projects as requested. SUPERVISORY RESPONSIBILITIES Responsible for providing direction and leadership for up to twenty maintenance and sanitation colleagues, as well as ongoing communication of related status and issues to management. Carry out supervisory responsibilities in accordance with the Sysco Redistribution Center Facilities' policies and procedures and applicable state and federal laws. Determine and provide training and development of maintenance staff members as needed. Assist in personnel recruitment to fulfill maintenance staffing requirements. Responsible for annual colleague performance evaluations of immediate subordinates for the purpose of communicating and properly documenting expectations and evaluations to the staff. Provide ongoing feedback on the performance of subordinates and the department by monitoring activities and reports. Administer corrective action to address negative colleague behaviors when appropriate. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill set, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be at least 18 years of age. Must have excellent written and verbal communication skills between colleagues, peers, and RDC management. Must have ability to plan and organize work and time, analyze, and disseminate numerical data, follow policies and procedures, possess basic math skills, and identify and solve problems. Must have basic computer knowledge. Must pass a functional capacity test. EDUCATION AND EXPERIENCE High school diploma or General Education Degree (GED) is required. Bachelor's Degree from an accredited four-year college or university is preferred, or five years maintenance related experience and/or training, or equivalent combination of education and experience. Four (4) years of experience in maintenance at the supervisory level, specifically in ammonia refrigeration is preferred. Mechanical aptitude, understanding of facilities equipment and systems, considerable knowledge of ammonia refrigeration systems operations and its maintenance requirements are required. Electrical knowledge is required and energy management system knowledge is preferred. The completion of a supervisory training program is required. LANGUAGE SKILLS Must be articulate and effective with written and verbal communication with individuals of broadly varying backgrounds and educational levels. Must have ability to read, analyze and interpret technical procedures or governmental regulations. MATHEMATICAL SKILLS Must have ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals, and have the ability to compute rate, ratio, and percent. REASONING ABILITY It is expected that the incumbent will be able to work in a proactive manner, address issues, and solve problems by using previous education and experience in identifying appropriate actions. Problems will vary in complexity and there will not always be a clearly defined solution. Some solutions may require modifying past applications or creating a solution unique to the current situation but within the regulations that would apply. CERTIFICATES, LICENSES, REGISTRATIONS Certification on material handling equipment is required, or the ability to become certified. Electrical and refrigeration license or certificate preferred. Incumbent will be required to complete Ammonia Refrigeration Operator II certification. PHYSICAL REQUIREMENTS OF THE POSITION The working conditions and physical demands described are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. An individual should contact his or her supervisor or the Human Resources Department if he or she believes that an accommodation is needed. While performing the duties of this job, the colleague is regularly required to use computer keyboard and mouse, sit, talk and hear. The colleague is frequently required to stand and walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms. The colleague is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The colleague must frequently lift and/or move up to 40 pounds . click apply for full job details

Quadrant Health Group provides effective, evidence-based addiction treatment that leads to long-term recovery. We are looking for an Admissions Representative in Boca Raton, FL Compensation : $65k- $85k (Based on experience) Full-time Schedule Options: Overnight Shift: 11:00 PM - 7:00 AM (weekends required) Evening: 3:00 PM - 11:00 PM (weekends required) Why Join Quadrant Health Group? Competitive salary commensurate with experience. Comprehensive benefits package, including medical, dental, and vision insurance. Paid time off and sick time pay. Opportunities for professional development and growth. A supportive and collaborative work environment. A chance to make a meaningful impact on the lives of our clients Join our dynamic team at Quadrant Health Group! We are seeking a passionate and dedicated Admissions Representative to join our growing team in Boca Raton, FL. The ideal candidate is vital to the behind-the-scenes success of the admissions process. As an Admissions Representative, you'll help individuals and families through one of the most important calls of their lives - the call for help. You'll guide them through the admissions process with empathy, professionalism, and clarity. If you're passionate about helping others and want a career where every conversation makes an impact, this is the role for you. Training is provided - what matters most is your empathy, energy, and drive to make a difference. What You'll Do: Major Tasks, Duties and Responsibilities: Answering and managing inbound calls with compassion and efficiency Gathering demographic, clinical, and financial details and entering them in our CRM Verifying insurance benefits through VerifyTx Upload and manage documentation including VOBs, IDs, insurance cards, and internal notes Conducting clinical and pre-admission assessments (training provided) Building trust and rapport with clients and families in crisis situations Explaining insurance coverage and treatment options Ensuring compliance with HIPAA and company confidentiality standards Following up with clients and families throughout the admission process Perform other duties as assigned Skills, Knowledge and Qualifications: High School Diploma or equivalent (Associate or Bachelor's degree a plus) 1-2 years of experience in healthcare administration, admissions, or customer service Familiarity with substance use, mental health, or recovery preferred Strong computer skills (Google Workspace, spreadsheets, CRM/EMR systems) Excellent communication and listening skills Empathy, professionalism, and strong follow-through Ability to stay calm, organized, and focused in high-volume settings Strong organizational and time-management skills. Ability to work independently and collaboratively within a team. About Quadrant Health Group: At Quadrant Health Group, we believe in fostering a culture of compassion, innovation, and excellence. We are dedicated to empowering individuals to achieve their optimal health and well-being. Our team is comprised of highly skilled professionals who are passionate about making a difference in the lives of those we serve. Join us and be part of a team that values your contributions and supports your professional growth. Compensation details: 0 Yearly Salary PI719194cb234e-0514

The territories for this position are - Greater Milwaukee, Lake Country, Lake Geneva and Kenosha/Racine JOB SUMMARY The Sales Manager is primarily responsible for overseeing all functions of the sales and coordination team to ensure client satisfaction through efficient, professional, and personal support. Responsible for the budgetary success of sales goals through efforts in assisting team members with projects and providing oversight. RESPONSIBILITIES Must be able to facilitate functions as described in all levels of sales and coordination job descriptions Provide leadership, development, and coaching of team members. Actively engaging and supporting the development of the team to ensure better performance and succession planning. Working with HR/Recruitment drive the recruitment & selection of sales and coordination team members. Contribute to the design and implementation of programs and projects which impact the department Ensure fiscal responsibility to the company by managing optimal gross margin, minimizing unnecessary returns and good coordination processes to reduce preventable costs Ensure team members are knowledgeable with mfg programs, rebates, specials, etc, in order to provide competitiveness in the market place Motivate team members to achieve a consistent level of performance with sales goals and other Metrics for the department Experience in understanding and handling difficult/escalated clientele situations Assist team members with priority issues Monitor, track, and report on the productivity, performance, and quality of the sales and coordination individuals Identify staff strengths and weaknesses for training and development purposes. Hold staff accountable for any deficiencies in a consistently timely manner Ensure high level of customer service in order to exceed customer expectations and creating relationships that encourage customers to return Facilitate ongoing product training opportunities for team members Develop and provide timely analytical reports to identify sales trends makes timely process improvement recommendations to Call Center Administration Ensures all team members are current on all procedures, policies, and guidelines through training and communication Develop and recommend operating policy and procedural improvements Other duties as assigned QUALIFICATIONS Education High school diploma or equivalent Experience Minimum 5 to 7 years experience in sales, or related transferable skills Leadership experience Customer-centric and Internet savvy Strong MS Office skills Experience in understanding and handling difficult/escalated clientele situations Preferred Qualifications: Associates or Bachelor's degree Restaurant supply/commercial food service experience Bilingual Spanish Skills: A manager should be able to work under minimal supervision and have experience managing projects Emulates professionalism for others to model Superior time-management skills Ability to multi-task and stay focused on critical objectives A positive, can-do attitude is a must Able to work in a fast-paced, closely integrated team in which customer delight, communication, teamwork, and flexibility are essential Ability to write short correspondence Ability to accurately spell Ability to speak and write English in a clear, understandable manner Ability to accurately follow detailed procedures and processes Ability to work with a diverse group of people Ability to work comfortably under pressure Ability to work independently and with a group on various on-going projects simultaneously Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.) Ability to concentrate for extended periods of time Excellent oral and written communication skills Ability to plan and organize time and projects efficiently Excellent critical thinking and problem-solving skills Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other workgroups Ability to act in an ethical, honest and professional manner at all times Desire to work independently as well as in a team environment Maintain discretion with all company information regarding customers, pricing, products, and procedures Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Must be able to sit for prolonged periods of time Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc Must be able to look at a computer screen for prolonged periods of time and type Requires the ability to read written instructions, reports and other documentation The employee must occasionally lift, carry and/or move up to 30 pounds Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus The employee frequently is required to talk or hear The noise level in the work environment is usually light to moderate Working Conditions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be currently authorized to work in the United States.

The territories for this position are - Greater Milwaukee, Lake Country, Lake Geneva and Kenosha/Racine JOB SUMMARY The Sales Manager is primarily responsible for overseeing all functions of the sales and coordination team to ensure client satisfaction through efficient, professional, and personal support. Responsible for the budgetary success of sales goals through efforts in assisting team members with projects and providing oversight. RESPONSIBILITIES Must be able to facilitate functions as described in all levels of sales and coordination job descriptions Provide leadership, development, and coaching of team members. Actively engaging and supporting the development of the team to ensure better performance and succession planning. Working with HR/Recruitment drive the recruitment & selection of sales and coordination team members. Contribute to the design and implementation of programs and projects which impact the department Ensure fiscal responsibility to the company by managing optimal gross margin, minimizing unnecessary returns and good coordination processes to reduce preventable costs Ensure team members are knowledgeable with mfg programs, rebates, specials, etc, in order to provide competitiveness in the market place Motivate team members to achieve a consistent level of performance with sales goals and other Metrics for the department Experience in understanding and handling difficult/escalated clientele situations Assist team members with priority issues Monitor, track, and report on the productivity, performance, and quality of the sales and coordination individuals Identify staff strengths and weaknesses for training and development purposes. Hold staff accountable for any deficiencies in a consistently timely manner Ensure high level of customer service in order to exceed customer expectations and creating relationships that encourage customers to return Facilitate ongoing product training opportunities for team members Develop and provide timely analytical reports to identify sales trends makes timely process improvement recommendations to Call Center Administration Ensures all team members are current on all procedures, policies, and guidelines through training and communication Develop and recommend operating policy and procedural improvements Other duties as assigned QUALIFICATIONS Education High school diploma or equivalent Experience Minimum 5 to 7 years experience in sales, or related transferable skills Leadership experience Customer-centric and Internet savvy Strong MS Office skills Experience in understanding and handling difficult/escalated clientele situations Preferred Qualifications: Associates or Bachelor's degree Restaurant supply/commercial food service experience Bilingual Spanish Skills: A manager should be able to work under minimal supervision and have experience managing projects Emulates professionalism for others to model Superior time-management skills Ability to multi-task and stay focused on critical objectives A positive, can-do attitude is a must Able to work in a fast-paced, closely integrated team in which customer delight, communication, teamwork, and flexibility are essential Ability to write short correspondence Ability to accurately spell Ability to speak and write English in a clear, understandable manner Ability to accurately follow detailed procedures and processes Ability to work with a diverse group of people Ability to work comfortably under pressure Ability to work independently and with a group on various on-going projects simultaneously Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.) Ability to concentrate for extended periods of time Excellent oral and written communication skills Ability to plan and organize time and projects efficiently Excellent critical thinking and problem-solving skills Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other workgroups Ability to act in an ethical, honest and professional manner at all times Desire to work independently as well as in a team environment Maintain discretion with all company information regarding customers, pricing, products, and procedures Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Must be able to sit for prolonged periods of time Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc Must be able to look at a computer screen for prolonged periods of time and type Requires the ability to read written instructions, reports and other documentation The employee must occasionally lift, carry and/or move up to 30 pounds Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus The employee frequently is required to talk or hear The noise level in the work environment is usually light to moderate Working Conditions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be currently authorized to work in the United States.

The territories for this position are - Greater Milwaukee, Lake Country, Lake Geneva and Kenosha/Racine JOB SUMMARY The Sales Manager is primarily responsible for overseeing all functions of the sales and coordination team to ensure client satisfaction through efficient, professional, and personal support. Responsible for the budgetary success of sales goals through efforts in assisting team members with projects and providing oversight. RESPONSIBILITIES Must be able to facilitate functions as described in all levels of sales and coordination job descriptions Provide leadership, development, and coaching of team members. Actively engaging and supporting the development of the team to ensure better performance and succession planning. Working with HR/Recruitment drive the recruitment & selection of sales and coordination team members. Contribute to the design and implementation of programs and projects which impact the department Ensure fiscal responsibility to the company by managing optimal gross margin, minimizing unnecessary returns and good coordination processes to reduce preventable costs Ensure team members are knowledgeable with mfg programs, rebates, specials, etc, in order to provide competitiveness in the market place Motivate team members to achieve a consistent level of performance with sales goals and other Metrics for the department Experience in understanding and handling difficult/escalated clientele situations Assist team members with priority issues Monitor, track, and report on the productivity, performance, and quality of the sales and coordination individuals Identify staff strengths and weaknesses for training and development purposes. Hold staff accountable for any deficiencies in a consistently timely manner Ensure high level of customer service in order to exceed customer expectations and creating relationships that encourage customers to return Facilitate ongoing product training opportunities for team members Develop and provide timely analytical reports to identify sales trends makes timely process improvement recommendations to Call Center Administration Ensures all team members are current on all procedures, policies, and guidelines through training and communication Develop and recommend operating policy and procedural improvements Other duties as assigned QUALIFICATIONS Education High school diploma or equivalent Experience Minimum 5 to 7 years experience in sales, or related transferable skills Leadership experience Customer-centric and Internet savvy Strong MS Office skills Experience in understanding and handling difficult/escalated clientele situations Preferred Qualifications: Associates or Bachelor's degree Restaurant supply/commercial food service experience Bilingual Spanish Skills: A manager should be able to work under minimal supervision and have experience managing projects Emulates professionalism for others to model Superior time-management skills Ability to multi-task and stay focused on critical objectives A positive, can-do attitude is a must Able to work in a fast-paced, closely integrated team in which customer delight, communication, teamwork, and flexibility are essential Ability to write short correspondence Ability to accurately spell Ability to speak and write English in a clear, understandable manner Ability to accurately follow detailed procedures and processes Ability to work with a diverse group of people Ability to work comfortably under pressure Ability to work independently and with a group on various on-going projects simultaneously Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.) Ability to concentrate for extended periods of time Excellent oral and written communication skills Ability to plan and organize time and projects efficiently Excellent critical thinking and problem-solving skills Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other workgroups Ability to act in an ethical, honest and professional manner at all times Desire to work independently as well as in a team environment Maintain discretion with all company information regarding customers, pricing, products, and procedures Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Must be able to sit for prolonged periods of time Must be able to bend, reach and stoop occasionally to reach file cabinets, boxes, etc Must be able to look at a computer screen for prolonged periods of time and type Requires the ability to read written instructions, reports and other documentation The employee must occasionally lift, carry and/or move up to 30 pounds Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus The employee frequently is required to talk or hear The noise level in the work environment is usually light to moderate Working Conditions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be currently authorized to work in the United States.

Roto-Rooter is currently seeking Field Sales Representatives for our Water Restoration department. Ideal candidates will actively pursue sales opportunities and qualified leads provided by field service technicians and call centers. If you have previous experience in outside sales and aspire to succeed in a leading company, we encourage you to apply! This opportunity provides: Unlimited earnings with an average of $80,000-$120,000 per year PLUS mileage reimbursement! This position has a weekly base pay plus commission. All leads provided, no cold calls. Flexible work schedules Top industry benefits.