4522 jobs found

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions that support frontline service delivery, including workforce management, quality assurance, training, compensation, compliance, and tool optimization for Member Service Representatives (MSRs). Ensures operational efficiency, service consistency, and a member-first culture. Collaborates with cross-functional leaders to align enablement initiatives with organizational goals, regulatory standards, and member experience expectations, driving continuous improvement and measurable outcome. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Leads and optimizes workforce management strategies across all contact centers, encompassing staffing models, scheduling, and capacity planning to ensure efficient operations, optimal resource utilization, and alignment with forecasted demand. Develops manages and continuously improves Quality Assurance (QA) frameworks to monitor service interactions, assess standards adherence, integrate performance feedback and service quality data, and identify opportunities for performance improvement in partnership with various stakeholders. Accountable for managing MSR licensing and credentialing processes to ensure compliance with regulatory and internal standards. Leads the development and continuous improvement of MSR tools, scripts, and resources to support consistent and effective new member interactions. Responsible for creating, implementing and continuously improving comprehensive training and coaching programs for MSRs, ensuring alignment with servicing strategy and member experience goals. Tracks and analyzes core performance indicators (e.g., staffing utilization, forecast accuracy, handle time) to inform strategic planning and operational decisions. Serves as a strategic partner to various executive stakeholders ensuring consistency, scalability, alignment with deepening and servicing goals and enablement initiatives across all relevant organizations. Partners with HR stakeholders including the CHRO to develop and implement comprehensive compensation models and incentive programs that drive frontline MSR engagement and performance. Responsible for promoting a member-first mindset across all enablement activities, modeling adaptability and a disciplined focus on outcomes that enhance member satisfaction and experience. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive experience in contact center operations, management, and enablement. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Demonstrated expertise in workforce management principles and practices, including forecasting, scheduling, capacity planning, and real-time management. Proven expertise in workforce management, including staffing models, scheduling, and capacity planning. Demonstrated success in quality assurance program development and performance improvement initiatives. Experience designing and implementing training, coaching, and enablement programs for frontline teams. Deep understanding of contact center technologies and tools, including CRM systems, call routing platforms, and performance monitoring software. Track record of cross-functional collaboration with senior leaders to align operational strategies with organizational goals. What sets you apart: Strong Workforce Management Experience Quality Assurance Experience Skillfully have built Teams within large contact center US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $169,880-$305,780. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Description CHRISTUS Santa Rosa Hospital - Westover Hills(CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women's services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center. Summary: Registered Nurse Coordinators are tasked with providing safe and quality treatment to all patients, as well as assisting medical management teams to ensure the safe, effective, and productive treatment of patients at all times. These coordinators serve as team leaders and are responsible for mentoring employees and teaching relevant skills on an as-needed basis, and they also serve as lead managers when no other higher manager is present. Communication skills are important in this position to work well with employees, patients, and families of patients, and they must be willing to work weekends or nights and be on-call on occasion. Nurse coordinators should have general knowledge of medical software applications and business-oriented office software applications, and they must be able to work independently and troubleshoot problems in effective ways consistent with the standards of the American Health Association. They should also be able to multi-task and work well under pressure, and prior experience in patient management, employee-scheduling, and coordinating with doctors for treatment of patients is essential for nurse coordinators. Candidates for this position must keep all certifications up-to-date and in compliance with all laws pertaining to medicine. Responsibilities: Perform and/or coordinate clinical activities in accordance with patient care plans. Admit patients, performing office and phone triage, verifying documentation accuracy, and delegating patients to staff. Track and assess patient conditions and assist in the development and adjustment of care plans. Educate patients and families on procedures, treatment options, and symptom management. Provide oversight of patient schedules, evaluating priorities, directing staff, and adjust when conditions change. Requirements: Associate's Degree in Nursing BLS Required RN License in the state of employment Compact Work Schedule: 5 Days - 8 Hours Work Type: Full Time

Director, AML Enhanced Due Diligence Program Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Director, AML Enhanced Due Diligence (EDD) Program, will report to the Chief BSA/AML Officer and serve as the accountable leader responsible for the design, execution, and continuous enhancement of the Bank's Enhanced Due Diligence program. This individual will act as a subject matter expert with deep and nuanced knowledge of AML/KYC/EDD requirements and practices, ensuring the program's effectiveness, scalability, and alignment with evolving regulatory expectations and industry standards. The Director will manage the EDD team and will oversee program quality and outcomes, acting as a reliable proxy for the Chief BSA/AML Officer in matters relating to enhanced due diligence. This role requires balancing day-to-day oversight and quality control with strategic program development, ensuring that the EDD program delivers consistent, compliant, and high-quality results. Program Oversight & Execution Oversee the development, implementation, maintenance, and overall quality of EDD policies, procedures, and standards, ensuring their effectiveness and alignment with regulatory requirements. Lead the day-to-day operations of the EDD program, ensuring high-quality, timely, and compliant reviews of high-risk customers and transactions. Directly manage and provide oversight of the EDD investigative team, ensuring investigations are thorough, consistent, and meet internal and external standards. Monitor, analyze, and report on EDD metrics, emerging risks, and trends, providing regular updates to senior management. Directly engage with first line of defense/business partners to ensure EDD tasks/responsibilities carried out by the first line of defense are timely and high quality. Collaborate with cross-functional teams, including Legal, Risk, and Compliance, to ensure alignment with company policies and regulatory requirements. Strategic Program Development Partner with the Chief BSA/AML Officer, Deputy BSA/AML Officer, existing EDD program management, and members of the AML Business Management and Transformation team to design and implement the EDD Target Operating Model, including enhancements to structure, processes, and technology platforms. Recommend and execute improvements across people, processes, and technology to facilitate effective and agile risk management in response to regulatory changes and expectations, industry trends, and internally identified enhancement opportunities. Determine and implement highly strategic solutions focused on process simplification and leveraging technology solutions to enhance efficiency, scalability, and accuracy of EDD operations. Serve as a strategic advisor to senior management on issues, risks, and opportunities related to enhanced due diligence. Governance, Audit & Regulatory Engagement Ensure the program is exam-ready and responsive to internal audits, regulatory exams, and external inquiries. Review and contribute to draft responses for internal audit, regulatory exams, and external requests, ensuring accuracy, completeness, and consistency with program objectives. Consolidate findings, drive remediation efforts, and report progress to senior management. Build and maintain strong relationships with internal and external stakeholders (including regulators/examiners, vendors) to support program transparency and credibility. People Leadership Directly manage and develop the EDD team, comprised primarily of remote employees, providing coaching, training, and career development opportunities tailored to a virtual environment. Foster a culture of accountability, service excellence, and continuous improvement within the EDD function. Act as a role model for professional conduct, collaboration, and execution under pressure. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field. - Required. Master's Degree Finance, Business, or equivalent field. - Preferred. 9+ years; Compliance, Legal, Regulatory, or Financial Services (large bank experience preferred but not required) Previous and recent EDD experience, including significant experience managing teams and overseeing complex EDD programs Previous experience in managing EDD programs for Retail, Commercial, and Corporate banking Proven experience in engaging with regulatory agencies/examiners Exceptional subject matter expertise in AML/BSA regulations with advanced, nuanced knowledge of EDD requirements, practices, and regulatory expectations. Proven ability to own and drive program outcomes with a track record of delivering effective risk management through structured oversight and strategic enhancements. Outstanding leadership skills with demonstrated success building and developing high-performing teams, including those comprised primarily of remote employees. Highly adept at managing teams and achieving objectives in a remote working environment, ensuring consistent communication, accountability, and productivity. Superior analytical, project management, and organizational skills, including proficiency with Microsoft Office Suite (Excel, PowerPoint, Word; Power BI a plus). Exceptional verbal and written communication skills, with the ability to influence and build credibility across all levels of the organization. Recognized ability to engage with poise, tact, and diplomacy when interacting with senior executives, regulators, and external stakeholders. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $131,250.00 USD Maximum: $225,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Boston, MA, Boston Other Locations: Texas-Austin,Texas-Dallas Organization: Santander Holdings USA, Inc.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Average target compensation $100k plus, with minimum commission guarantee JOB SUMMARY The Business Account Executive is responsible for selling primary and ancillary communications solutions to small and medium sized businesses within a specified territory. Primary services include coax delivered Internet, video and voice. Ancillary services include custom hosting, desktop security, data back-up, data storage, toll free, additional email addresses, static IPs and more. The AE achieves sales and revenue goals through successful prospecting for new customers as well as the successful sale of bundled services to new customers. The AE is responsible for generating all sales leads through a variety of prospecting tactics and working every lead from initial contact to sale. The AE is responsible for the development and implementation of a Territory Plan (under the instruction of the Sales Manager) which is designed to expand the customer base within their assigned territory. The AE is 100% focused on generating new Internet, voice and video customers. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Place orders through order management software. Work with Account Coordinator in the event the order cannot be automated to ensure that all necessary administrative work necessary to support sales activities including sales orders, contracts, billing forms and sales reports are accurate and submitted in a timely manner. Hand off customer service and non-sales related client inquiries to the Customer Service department; focus on selling Have a complete understanding of Spectrum Business coax services, rates (individual and bundled) and applicable taxes Demonstrate selling skills and product knowledge. Practice selling skills with other Account Executives regularly. Read sales books and take sales courses to learn new sales techniques; practice and implement new sales techniques regularly Maintain accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within assigned territory, including the use of to maintain accurate records to maximize territory potential Meet and exceed performance standards as defined by the department Standards of Performance (SOP) and the Spectrum Way Sales Model Attend and participate in sales meetings as established by management REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Knowledge of communications technologies and services, with an emphasis on telephone and Internet fundamentals Valid driver's license with a satisfactory driving record Education Bachelor's degree in business, marketing or related field, or equivalent experience PREFERRED QUALIFICATIONS Related Work Experience Outside sales experience in a high transaction, short closing cycle model preferred; 3-5 years Business to business sales experience preferred Proven sales history of meeting or exceeding targets preferred WORKING CONDITIONS Office environment and / or outside environment with exposure to inclement weather Exposure to moderate noise levels SAE270 6 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $47,880.00 and $78,960.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $54,000. Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Director, AML Enhanced Due Diligence Program Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Director, AML Enhanced Due Diligence (EDD) Program, will report to the Chief BSA/AML Officer and serve as the accountable leader responsible for the design, execution, and continuous enhancement of the Bank's Enhanced Due Diligence program. This individual will act as a subject matter expert with deep and nuanced knowledge of AML/KYC/EDD requirements and practices, ensuring the program's effectiveness, scalability, and alignment with evolving regulatory expectations and industry standards. The Director will manage the EDD team and will oversee program quality and outcomes, acting as a reliable proxy for the Chief BSA/AML Officer in matters relating to enhanced due diligence. This role requires balancing day-to-day oversight and quality control with strategic program development, ensuring that the EDD program delivers consistent, compliant, and high-quality results. Program Oversight & Execution Oversee the development, implementation, maintenance, and overall quality of EDD policies, procedures, and standards, ensuring their effectiveness and alignment with regulatory requirements. Lead the day-to-day operations of the EDD program, ensuring high-quality, timely, and compliant reviews of high-risk customers and transactions. Directly manage and provide oversight of the EDD investigative team, ensuring investigations are thorough, consistent, and meet internal and external standards. Monitor, analyze, and report on EDD metrics, emerging risks, and trends, providing regular updates to senior management. Directly engage with first line of defense/business partners to ensure EDD tasks/responsibilities carried out by the first line of defense are timely and high quality. Collaborate with cross-functional teams, including Legal, Risk, and Compliance, to ensure alignment with company policies and regulatory requirements. Strategic Program Development Partner with the Chief BSA/AML Officer, Deputy BSA/AML Officer, existing EDD program management, and members of the AML Business Management and Transformation team to design and implement the EDD Target Operating Model, including enhancements to structure, processes, and technology platforms. Recommend and execute improvements across people, processes, and technology to facilitate effective and agile risk management in response to regulatory changes and expectations, industry trends, and internally identified enhancement opportunities. Determine and implement highly strategic solutions focused on process simplification and leveraging technology solutions to enhance efficiency, scalability, and accuracy of EDD operations. Serve as a strategic advisor to senior management on issues, risks, and opportunities related to enhanced due diligence. Governance, Audit & Regulatory Engagement Ensure the program is exam-ready and responsive to internal audits, regulatory exams, and external inquiries. Review and contribute to draft responses for internal audit, regulatory exams, and external requests, ensuring accuracy, completeness, and consistency with program objectives. Consolidate findings, drive remediation efforts, and report progress to senior management. Build and maintain strong relationships with internal and external stakeholders (including regulators/examiners, vendors) to support program transparency and credibility. People Leadership Directly manage and develop the EDD team, comprised primarily of remote employees, providing coaching, training, and career development opportunities tailored to a virtual environment. Foster a culture of accountability, service excellence, and continuous improvement within the EDD function. Act as a role model for professional conduct, collaboration, and execution under pressure. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field. - Required. Master's Degree Finance, Business, or equivalent field. - Preferred. 9+ years; Compliance, Legal, Regulatory, or Financial Services (large bank experience preferred but not required) Previous and recent EDD experience, including significant experience managing teams and overseeing complex EDD programs Previous experience in managing EDD programs for Retail, Commercial, and Corporate banking Proven experience in engaging with regulatory agencies/examiners Exceptional subject matter expertise in AML/BSA regulations with advanced, nuanced knowledge of EDD requirements, practices, and regulatory expectations. Proven ability to own and drive program outcomes with a track record of delivering effective risk management through structured oversight and strategic enhancements. Outstanding leadership skills with demonstrated success building and developing high-performing teams, including those comprised primarily of remote employees. Highly adept at managing teams and achieving objectives in a remote working environment, ensuring consistent communication, accountability, and productivity. Superior analytical, project management, and organizational skills, including proficiency with Microsoft Office Suite (Excel, PowerPoint, Word; Power BI a plus). Exceptional verbal and written communication skills, with the ability to influence and build credibility across all levels of the organization. Recognized ability to engage with poise, tact, and diplomacy when interacting with senior executives, regulators, and external stakeholders. Certifications: No Certifications listed for this job. It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $131,250.00 USD Maximum: $225,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Boston, MA, Boston Other Locations: Texas-Austin,Texas-Dallas Organization: Santander Holdings USA, Inc.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Bank Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid three-month training program includes all training materials, class discussions, hands-on training, and e-learning modules. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. We are currently seeking dedicated professionals to work in our Tampa office for future bank customer service and sales opportunities in 2026. We have various schedules ranging from 6:00 am to 10:00 pm local time. These roles include a shift differential of 15% for any weekday hours worked after 6:00 pm and any hours worked on Saturday or Sunday. Weekly work schedules vary and will include one weekend day. Relocation assistance is not available for this position. As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support). In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services. What you'll do: Handles inbound member calls in a high volume fast-paced contact center environment Utilizes effective communication and probing questions to identify member needs Demonstrates ability to manage multiple tasks such as efficiently navigating between systems and resources Provides relevant solutions while following written policies and procedures Advises and educates members on digital tools and resources Utilizes critical thinking to determine additional member needs and solutions Demonstrates ability to attract new members and expand relationships with current members through product acquisition Provides exceptional member service by demonstrating empathy, active listening, and professionalism Exemplifies strong time management skills by closely adhering to assigned work schedule Exemplifies strong call management skills by assisting members within a timely manner and limiting non-productive time Embraces continuous improvement and development through coaching and collaboration with manager and team members What you have: High School Diploma or General Equivalency Diploma required. Up to 1 year of customer service, financial services member contact experience or military experience. Strong interpersonal and communication skills. Ability to prioritize and multi-task, including navigating through multiple business applications. Successful completion of a job-related assessment is required. What sets you apart: US military experience through military service or a military spouse/domestic partner 1 year of customer contact experience in a needs-based sales environment Prior experience in a fast-paced contact center environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone Compensation range: The hiring range for this position is: $43,680.00- $44,680.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions that support frontline service delivery, including workforce management, quality assurance, training, compensation, compliance, and tool optimization for Member Service Representatives (MSRs). Ensures operational efficiency, service consistency, and a member-first culture. Collaborates with cross-functional leaders to align enablement initiatives with organizational goals, regulatory standards, and member experience expectations, driving continuous improvement and measurable outcome. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Leads and optimizes workforce management strategies across all contact centers, encompassing staffing models, scheduling, and capacity planning to ensure efficient operations, optimal resource utilization, and alignment with forecasted demand. Develops manages and continuously improves Quality Assurance (QA) frameworks to monitor service interactions, assess standards adherence, integrate performance feedback and service quality data, and identify opportunities for performance improvement in partnership with various stakeholders. Accountable for managing MSR licensing and credentialing processes to ensure compliance with regulatory and internal standards. Leads the development and continuous improvement of MSR tools, scripts, and resources to support consistent and effective new member interactions. Responsible for creating, implementing and continuously improving comprehensive training and coaching programs for MSRs, ensuring alignment with servicing strategy and member experience goals. Tracks and analyzes core performance indicators (e.g., staffing utilization, forecast accuracy, handle time) to inform strategic planning and operational decisions. Serves as a strategic partner to various executive stakeholders ensuring consistency, scalability, alignment with deepening and servicing goals and enablement initiatives across all relevant organizations. Partners with HR stakeholders including the CHRO to develop and implement comprehensive compensation models and incentive programs that drive frontline MSR engagement and performance. Responsible for promoting a member-first mindset across all enablement activities, modeling adaptability and a disciplined focus on outcomes that enhance member satisfaction and experience. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive experience in contact center operations, management, and enablement. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Demonstrated expertise in workforce management principles and practices, including forecasting, scheduling, capacity planning, and real-time management. Proven expertise in workforce management, including staffing models, scheduling, and capacity planning. Demonstrated success in quality assurance program development and performance improvement initiatives. Experience designing and implementing training, coaching, and enablement programs for frontline teams. Deep understanding of contact center technologies and tools, including CRM systems, call routing platforms, and performance monitoring software. Track record of cross-functional collaboration with senior leaders to align operational strategies with organizational goals. What sets you apart: Strong Workforce Management Experience Quality Assurance Experience Skillfully have built Teams within large contact center US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $169,880-$305,780. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Office Manager for Care and Accountability Amherst Campus Full Time JR6460 Amherst has taken a leadership role among highly selective liberal arts colleges and universities in successfully diversifying the racial, socio-economic, and geographic profile of its student body. The College is similarly committed to enriching its educational experience and its culture through the diversity of its faculty, administration and staff. Job Description: Amherst College invites applications for the Office Manager for Care and Accountability position. The Office Manager for Care and Accountability is a full-time, year-round position. The expected salary range for this job opportunity is: $26.00-28.00 per hour. The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations. Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Click here for Benefits Information . Reporting to the Associate Dean of Students ("Associate Dean"), the Office Manager for Care & Accountability coordinates and performs a wide variety of activities that increase efficiency, support the work of the Care & Accountability and Class Dean Teams, and ensure the smooth operation of the Student Care team and Community Standards. We welcome candidates who are active problem solvers, eager to improve the student experience, and curious about innovative solutions to both challenging and routine tasks. Internal-External Interaction/Communication: Requires the ability to facilitate complex discussions and serves as a resource for the College community. Maintains confidentiality and safeguards operations by keeping verbal, digital, or paper information private and confidential. High degree of interaction and communication required with campus partners, including faculty, staff, students, and parents. Decision Making: Work is complex and involves frequent changes in priorities, high levels of communication, confidentiality, and tact. Activities and decisions are varied and frequently require collaboration across the college. Requires resourcefulness and the ability to be creative in problem-solving. Determines how to carry out job responsibilities; makes operational or tactical decisions following established guidelines, procedures, and policies. Decisions and actions are regularly reviewed by the supervisor for approval or redirection. Summary of Duties and Responsibilities Office Support: Provides front-line customer service for Care and Accountability and the Class Deans. Serves as the primary receptionist for visitor greeting in the Converse 201 office. Greets and directs staff, faculty, students, service providers, and other visitors, acting as a key information resource and facilitator of referrals to the appropriate persons/departments. Triages all incoming visitors to appropriate resources. Serves as the first point of contact for the Care & Accountability Team, frequently interacting with students, staff, faculty, and families in a fast-paced environment. Fosters a warm, inclusive, and professional office environment, acting as a key information resource and facilitator of referrals to the appropriate persons/departments. Answers and directs phone calls for Care and Accountability. Relies upon good judgment to assess the urgency of requests and takes appropriate action, maintaining a high degree of sensitivity and confidentiality at all times. Appropriately triages situations and issues presented by staff, faculty, and external constituents to appropriate staff members for resolution. Establishes and maintains confidential files and databases to ensure organization, completeness, accuracy, and accessibility of information regarding a variety of student processes administered by the Care & Accountability Team. Community Standards Support: Completes an array of confidential administrative tasks in support of the maintenance of the honor code, community standards of behavior, and informal and formal adjudications of conflicts that arise. Manages the Community Standards email address and responds to all inquiries and requests in a timely manner. Administratively supports the selection, training, and utilization of the Community Standards Review Board. Enters case information and stewards case completion via Maxient (digital case management module). Implements logistics for Student Conduct Hearings. Assists in the creation, preparation, and dissemination of training materials for the Community Standards Review Board and Advisors. Responds to inquiries regarding law school and medical school certifications and College policies and procedures. Care Team Support: Assists with coordination of the Leave/Readmission process including notifying campus partners (via Leave/Readmission Listserv) when students withdraw from a semester; tracking the readmission timeline and prompting students and staff to take action at appropriate times of year; maintains record-keeping systems to track students' progress and documentation throughout the readmission process; updating campus data system to reflect students' current leave status; and ensuring accurate and current information on the Leave and Readmission website. Assists with coordination and workflow of behavioral intervention processes, including the Week-in-Review Meeting (WIRM), Care Team meeting, and the Behavioral Intervention Team meetings. Processes all student reimbursement requests funded by Student Care. Takes detailed notes during weekly Care Team meetings and other meetings as needed. Updates student support cases in Maxient with related reports and Care Team notes on a regular basis. Data Management: Provide all data management functions for staff on the Care & Accountability team. Provides oversight for advanced administrative configuration for student data using the Maxient software platform. Routinely conducts data system maintenance audits and updates. Collaborates closely with Care & Accountability staff to establish data management practices and supports Student Affairs staff members with student record data recording practices. Collaborates closely with Care & Accountability staff to generate data analytics using Maxient. Regularly participates in Maxient-related training and professional development opportunities online and in person. Qualifications Required: Associate's Degree and 3-5 years of related experience Demonstrated proficiency with MS Office programs and Google Workspace, and competency with digital assets, including word processing, spreadsheets, and web-based information storage and reporting environments Strong time management skills, including demonstrated ability to manage multiple concurrent projects and priorities Strong interpersonal, written, and verbal communication, and organizational skills Ability to keep strict confidentiality and manage students in distress Ability to exercise discretion, judgment, and privacy in a fast-paced setting Ability to effectively work either alone or in a shared office space Commitment to or experience working with a diverse community and a high degree of cultural competence Valid driver's license Successful completion of required reference and background checks Preferred: Bachelor's degree in a related field Experience working in an educational setting Experience working with data management Knowledge of conflict resolution and restorative justice Amherst College offers many opportunities for professional growth and development, continued learning, and career advancement. Interested candidates are asked to submit a resume and cover letter online at . Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted. (Current employees and students should apply by clicking on the Jobs Hub icon from their Workday home screen) Review of applications will begin immediately and will continue until the position is filled. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. To apply, visit Copyright 2025 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-ebf04b428e4fd8f0bf032522

Our Purpose Stanford Medicine is leading the biomedical revolution in precision health. We are transforming health care away from after-the-fact diagnosis to prediction and prevention and away from one-size-fits-all medicine to personalized care that empowers people to lead healthy lives. We are leveraging the art and science of medicine to predict and prevent disease before it strikes and cure it decisively if it does. To achieve our Precision Health vision, we are integrating, building, and leveraging our strengths in fundamental research, the new field of biomedical data science, and nine transformative biomedical platforms. As a learning health system, we will apply these advances in our hospitals and health care delivery systems within Stanford Health Care and Stanford Children's Health. Our Values Fulfilling our promise to humanity requires the engagement of a diverse, creative, and collaborative team of professionals who work together to advance our research, education, and patient care mission. We strive to create a culture of inclusion and belonging to ensure all employees have the meaningful employment experience that is necessary to do their best work. Do you want to contribute your financial skills to support the mission of one of the best medical schools in the world? The Stanford University School of Medicine, will give you the opportunity to grow your skills, lead key financial processes and engage in continuous improvement. Our Work We are seeking a Financial Reporting Manager to join our team. The ideal candidate will have an interest in financial analysis, in leveraging financial systems, and conceptualizing new reports and presentations to explain trends and results. Responsibilities will include, but are not limited to the following: Duties include: Lead quarterly reporting process, including report generation and financial analysis of trends and variances vs. projections and prior periods. Serve as key liaison between Global Business Services and Faculty Staff Housing for Section 117 reporting and housing loan portfolio management, respectively. Build ad-hoc analysis and reports to understand various revenue and expenditure streams trends based on clinical activities, expendable surpluses, research expenditures, etc. as well as consideration of income, reserve reporting, and reserves analysis based on days cash on hand. Partner with University Controller's team for required analyses on financial trends and results Perform highly analytical, complex finance and control functions; multi-dimensional and complex reconciliations and related analysis; prepare or review and approve complex transactions and higher level dollar value transactions. Research, and synthesize data for broad areas; develop complex financial analyses, budget and forecasting scenarios, long-range planning, and analyses. Perform root-cause analysis and synthesis, draw conclusions, and propose solutions. Develop complex financial reports and presentations, design and run ad hoc reports, and prepare or review complex transactions to support the stewardship of university resources. Provide consultation to senior leadership to interpret results. Prioritize, identify, and resolve strategic and unit/department issues; recognize exceptions, recommend and develop resolutions and implement solution. Ensure effective and efficient delivery and integration of all financial services for area of responsibility. Design an effective system of internal controls for area of responsibility utilizing strategic analysis of interrelationships of financial processes, policies, and procedures; implement and ensure compliance programs. Lead multiple complex, high-visibility process innovation projects. Develop, champion and implement strategic initiatives with significant impact. Empower action, remove obstacles, enable constructive feedback and support from leaders, and reward and recognize progress and achievements. Develop, assess, and continuously improve systems and processes to achieve greater efficiencies and improve internal controls. Design and provide training on new financial systems. Analyze problems in business critical systems, and identify risks, solutions, and strategies; act as business owner of project. Represent organization to client group(s) and leaders: serve as subject matter expert on matters that involve complex technical, financial, or subject matter expertise. Assess client and business needs, and formulate recommendations to determine approach to managing and completing processes. May supervise, train, coach, and review the work of other staff, as needed. Contribute primarily through applying individual expertise. - Other duties may also be assigned DESIRED QUALIFICATIONS: Knowledge of Oracle/OBI, CPB (Hyperion Planning), or other business financial systems. Advanced analytical skills to review and analyze complex financial information. Understanding of fund accounting and the operations of a medical school are a plus. EDUCATION & EXPERIENCE (REQUIRED): Bachelor's degree and eight years of relevant experience or combination of education and relevant experience. KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED): Expert proficiency in business applications, such as Microsoft Office suite, especially Excel. Advanced knowledge of Enterprise Resource Planning and financial systems; internet and computer literacy. Knowledge of GAAP. Advanced professional communication skills, including ability to prepare materials for and clearly and effectively communicate information to internal and external audiences, client groups, and all levels of management. Advanced project management skills and ability to lead large multi-functional teams. PHYSICAL REQUIREMENTS : Constantly sitting. Frequently perform desk-based computer tasks, use telephone, writing by hand, sort/file paperwork. Occasionally stand/walk, lift/carry objects weighing 11-20 pounds. Rarely reach/work above shoulder. - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. WORKING CONDITIONS: Routine extended working hours during peak cycles; travel to school/unit sites across university. WORK STANDARDS: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors bases on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, . This role is open to candidates anywhere in the United States. Stanford University has five Regional Pay Structures. The compensation for this position will be based on the location of the successful candidate. The expected pay range for this position is $134,083 to $182,708 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs. At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website () provides detailed information on Stanford s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process. Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form. Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated AVP, Contact Center Enablement, you will be accountable for leading strategic functions that support frontline service delivery, including workforce management, quality assurance, training, compensation, compliance, and tool optimization for Member Service Representatives (MSRs). Ensures operational efficiency, service consistency, and a member-first culture. Collaborates with cross-functional leaders to align enablement initiatives with organizational goals, regulatory standards, and member experience expectations, driving continuous improvement and measurable outcome. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: Leads and optimizes workforce management strategies across all contact centers, encompassing staffing models, scheduling, and capacity planning to ensure efficient operations, optimal resource utilization, and alignment with forecasted demand. Develops manages and continuously improves Quality Assurance (QA) frameworks to monitor service interactions, assess standards adherence, integrate performance feedback and service quality data, and identify opportunities for performance improvement in partnership with various stakeholders. Accountable for managing MSR licensing and credentialing processes to ensure compliance with regulatory and internal standards. Leads the development and continuous improvement of MSR tools, scripts, and resources to support consistent and effective new member interactions. Responsible for creating, implementing and continuously improving comprehensive training and coaching programs for MSRs, ensuring alignment with servicing strategy and member experience goals. Tracks and analyzes core performance indicators (e.g., staffing utilization, forecast accuracy, handle time) to inform strategic planning and operational decisions. Serves as a strategic partner to various executive stakeholders ensuring consistency, scalability, alignment with deepening and servicing goals and enablement initiatives across all relevant organizations. Partners with HR stakeholders including the CHRO to develop and implement comprehensive compensation models and incentive programs that drive frontline MSR engagement and performance. Responsible for promoting a member-first mindset across all enablement activities, modeling adaptability and a disciplined focus on outcomes that enhance member satisfaction and experience. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 10 years of progressive experience in contact center operations, management, and enablement. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Demonstrated expertise in workforce management principles and practices, including forecasting, scheduling, capacity planning, and real-time management. Proven expertise in workforce management, including staffing models, scheduling, and capacity planning. Demonstrated success in quality assurance program development and performance improvement initiatives. Experience designing and implementing training, coaching, and enablement programs for frontline teams. Deep understanding of contact center technologies and tools, including CRM systems, call routing platforms, and performance monitoring software. Track record of cross-functional collaboration with senior leaders to align operational strategies with organizational goals. What sets you apart: Strong Workforce Management Experience Quality Assurance Experience Skillfully have built Teams within large contact center US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $169,880-$305,780. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Company Description We Are Bosch. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry. Let's grow together, enjoy more, and inspire each other. Work Reinvent yourself : At Bosch, you will evolve. Discover new directions : At Bosch, you will find your place. Balance your life : At Bosch, your job matches your lifestyle. Celebrate success : At Bosch, we celebrate you. Be yourself : At Bosch, we value values. Shape tomorrow : At Bosch, you change lives. Job Description Purpose of this role is to embody strategic policy making in export controls and sanctions law within the Robert Bosch network worldwide as well as their translation to regional levels. This position serves as an extension of the global team. As part of the global Export Control Officer team, you will be responsible for Home Comfort and potentially other Bosch entities in the US. Job Responsibilities: Implementation and supervision of the regional Export Controls Officer group Responsible for strategic policy development with consideration of current and future export controls and sanction laws, as well as global Bosch directives Implementation of effective risk management for the region Define mandatory controls and checks Support continuous improvement of standardization and efficiency Enable the Business to effectively adhere to all policies and directives Qualifications Basic Qualifications: 10+ years of Export Controls and an Associate Degree or Bachelor's Degree and 7+ years of experience with export control in North America (EAR and OFAC) 1+ years of experience in leading others In-depth knowledge of sanctions and export control laws in North America Excellent communication and interpersonal skills, with the ability to influence and work effectively with all levels of the organization Experience in creating and delivering effective training Strong analytical, problem-solving, and decision-making skills Strong internal audit skills Continuous learner; willing to stay abreast and enjoys research Preferred Qualifications: Demonstrated ability to act independently upon information and make decisions in adherence to compliance, regulations and policies Demonstrated ability to identify and understand issues and resolve inquiries and develop appropriate solutions quickly, effectively and independently Knowledge of sanctions and export control laws in the EU & UN Ability to effectively coordinate activities and collaborate with groups Strong organizational and prioritization skills Experience in the automotive industry Travel Requirements : 10%-20% (Domestic and International) Additional Information Equal Opportunity Employer, including disability / veterans The U.S. base salary range for this full-time position is $130,000 - $160,000. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date. In addition to your base salary, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plans with an employer match; wellness programs; life insurance; short- and long-term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses. Learn more about our full benefits offerings by visiting: . Pay ranges included in the postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits. Thanks to the work of every associate, Bosch has been recognized for award-winning by the following organizations: Great Place to Work Certified, 2024 Fortune's World's Most Admired Companies, 2024 America's Best Large Employers, 2024 America's Best Employers for Diversity, 2024 America's Greatest Workplaces for Women, Newsweek2024 Greatest Workplaces for Diversity, Newsweek 2024 Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

Risk Management-IT Chief Operating Officer Intern Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! What you will gain Our Summer Internship Program, beginning in June 2026, provides immersive training and introduction to Santander. You will be combining this training with practical experience on both technical and interpersonal skills, helping your development during the internship. The 2026 Santander Summer Internship Program is for undergraduate students and/or graduate level students who have an expected graduation date between December 2026 and May/June 2027. Santander US is a nationwide business with locations across the country. This position is located in Quincy, MA . The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Salary: Undergraduate- $67,600/year Graduate- $83,200/year Before applying, please keep in mind that our internship program does not offer any relocation assistance. What we offer you You will be given exposure to the innerworkings of one largest financial institutions in the world. Working with best-in-class teams and contributing to projects that drive innovation across the organization. As part of the internship program, you will participate in structured professional development opportunities, create connections with peers and meet leaders across Santander. As a Risk Management - IT Chief Operating Officer intern, you will come out of this experience with an understanding of how technology functions as a critical business partner in a corporate environment. You will gain direct knowledge of IT structure, governance, and executive-level communication, and could include exposure to technology operations, strategic reporting, and cross-functional coordination. You'll learn how technology supports enterprise decision-making, even in non-technical roles, and why it's embedded in every major initiative at a large financial institution. Responsibilities of the Risk Management - IT Chief Operating Officer internship role may include but are not limited to: Draft PowerPoints for presentations to senior leaders Review/update Excel documents with attention to detail to ensure accuracy Create and/or edit Visio workflows detailing business processes Research and draft communications for upcoming releases Special Project work related to strategic initiatives within the organization Ability to work various tasks at a time and complete assigned tasks end-to-end What we are looking for An undergraduate or graduate student with an expected graduation date between either December 2026 or May/June 2027 . Area of Study: Majoring in Information Systems, MIS, Engineering, Math, Business, or related field Cumulative GPA is 3.0 or above . Demonstrates intellectual curiosity and courage. Strong English communication skills both written and spoken required. Analytical thinkers with a strong attention to detail. Organized and able to manage time and multiple tasks efficiently. Ability to work independently on special projects. Ability to effectively contribute to a team environment. It would be nice to have Coursework in or exposure to Information Systems, MIS, Engineering, Math Business. (Preferred) Experience in Microsoft Office products, including Excel, PowerPoint, Word, Visio, Teams, and SharePoint. (Preferred) Experience in collaboration or workflow platforms such as SharePoint, ServiceNow, or similar tools (Preferred) What Else You Need To Know : The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide () Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions : Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required . Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next : If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs. Primary Location: Quincy, MA, 1 Enterprise Drive-Quincy-Corp Other Locations: Massachusetts-Quincy Organization: Santander Holdings USA, Inc.

Director, Information Security Officer Cybersecurity is essential to what we do at Capital One, from protecting our customers to our associates. As part of the Information Security Office, you are passionate about security and risk management. You see security as an enabler and differentiator to enable the business through innovation, not a step in the compliance process. You are pragmatic and practical in your understanding of risk and security, but also willing to know when to pull in experts and escalate. You collaborate and innovate with other teams within Capital One to push the envelope. As Director, Information Security Officer , yo u will lead end to end security for strategic projects for one of our lines of business . You will work with the business, technology and risk partners to achieve time sensitive goals and objectives in a secure manner with a heavy forward lean on modern software and technology architectures.You have the ability to lead complex problem solving in partnership with multiple stakeholders in a fast-paced environment, driving results with critical impact. You will play a leading role in delivering product security advisory services for a fast moving project within a line of business portfolio, working closely with other professionals as required. At Capital One, you will help advise on strategic initiatives, programs, and projects to create business value in a risk-based and agile manner. You are pragmatic and practical in your understanding of security and associated risks, but also willing to know when to collaborate with experts and escalate as required. You believe in making the secure way easy and see yourself as an advocate in the value of data driven business decisions and products. You are comfortable with modern software, data analytics ecosystems, artificial intelligence, and cloud based technologies as well as associated protective methods. Responsibilities: Be a leader at a premiere technology and financial services company Be responsible for delivery of end to end security for strategic projects, including but not limited to mergers and acquisitions Deliver divisional cyber strategy integration and execution, identification and management of risk for top business initiatives and technology platforms, threat and vulnerability management, incident management, supply chain cyber risk management, cyber risk oversight and reporting. Deliver Cyber agenda and integration of Information Security within business objectives for line of business area Serve as the central point of contact for your line of business technology executives into Capital One's Cyber risk management priorities Educate and influence executive leadership and associates to effectively leverage security capabilities and solutions to mitigate risks and emerging threats Provide security expertise on prioritizing and managing information security risks and initiatives Escalate and manage cyber security risk Provide regular updates to executive leadership with your line of business on the overall information security health and risk environment Work with business leadership to anticipate their objectives and needs to better serve them Be an advocate for security, business and digital innovation. Instills a culture that works toward the highest standards in cyber (safeguard the business) while ensuring that business requirements are understood and adhered to (enabling the business). Plays a key leadership role within Cyber's community of leaders, drives innovation activity as an outcome; partner extensively with other Cyber and Technology organizations to derive solutions enabling industry leading products Build relationships and influence with risk management functions across lines of defense Become knowledgeable and advise on Capital One's Cyber's services, policies, procedures and standards Staying current on the changing regulatory environment and understanding the impacts to the organization About You: You are a demonstrated leader with team-oriented interpersonal skills and the ability to interface effectively with a broad range of people and roles, including business executives, technology leaders, and enterprise suppliers. You have expertise securing large-scale e-commerce platforms, with deep understanding of payments systems, customer data protection across high transaction environments ensuring protection of user data across internal and partner ecosystems. You are a focused individual who thrives in a fast-paced, dynamic, and collaborative team environment. You have a deep passion for securing forward leaning, modern computing platforms You have intuitive knowledge and experience with Offensive and Defensive Security techniques You are comfortable with technologies and innovation including, Generative AI, Data Lakes, Cloud Services, Containers, Microservices, Serverless, APIs, DevOps, Encryption and Zero Trust You have a strong desire to continually learn about new technologies You enjoy leveraging your engineering experience to problem solve and continually learn new technology concepts to solve issues. You display strong judgment, data/risk based decisioning, leadership, integrity, and communication skills. You are able to tailor communications and analysis to the intended audience. You have a passion and expertise in cybersecurity, with an ability to be confident, respectful, and articulate when registering dissenting or unpopular opinions. You maintain calmness and clarity of thought under pressure and ability to maintain confidentiality You are able to work well under minimal supervision You have a deep understanding of strategic business objectives and the ability to drive results toward those objectives You have the ability to describe the risks of a security exposure or vulnerability in business-impact terms Basic Qualifications: Bachelor's degree At least 7 years of experience in Information Security At least 5 years of experience in people management At least 5 years of experience with cyber policies, standards, and procedures At least 5 years of experience in securing public cloud environments and services (AWS, GCP, Azure) Preferred Qualifications: Masters degree or PhD in Computer Science, Information Systems, or Engineering 10+ years experience in technology and cybersecurity risk 7+ years experience in leading applications security, vulnerability management and incident response 7+ years experience performing security risk assessments 5+ years experience in security automation and integrating security into software development pipelines 5+ years experience working with industry frameworks and compliance requirements (NIST CSF, FFIEC CAT, CIS RAM, FAIR, PCI DSS) 2+ years experience with information technology audit or compliance management 2+ years in payment security including securing digital payments and payment cryptography 2+ years experience utilizing agile methodologies within DevOps environments Industry-recognized professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Cloud Security Professional (CCSP), AWS Certified Solutions Architect, Certified Information Security Manager (CISM) 4+ years experience in the e-commerce industry 4+ years experience in a regulated environment 2+ years experience in financial services industry 2+ years of experience in security integration for Mergers and Acquisitions At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $239,900 - $273,800 for Director, Cyber Technical McLean, VA: $263,900 - $301,200 for Director, Cyber Technical Plano, TX: $239,900 - $273,800 for Director, Cyber Technical Richmond, VA: $239,900 - $273,800 for Director, Cyber Technical Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please . click apply for full job details

Agency Underwriter and Portfolio Manager II - Affordable Housing Capital One is active in all aspects of the Commercial Real Estate arena with extensive experience in permanent and construction loans for a broad range of projects including multifamily housing, retail, office buildings, student housing, industrial and parking facilities. Our Multifamily Finance Team is a part of Capital One's broader Commercial Real Estate Business (CRE) and in addition to generating loans for our balance sheet, is one of the largest originators of Fannie Mae, Freddie Mac and FHA loans. Responsibilities: Fully understands the procedural aspect of underwriting Agency multifamily loans from application to delivery and can accurately detail this out to stakeholders within the deal team Navigates and problem solves deals through underwriting process with minimal oversight Identifies waivers/risks associated with the transactions and provides mitigated recommendation to discuss with their manager Provides analysis of Borrowers and Guarantors on deals, including organizational structures, financial and real estate schedule analysis Independently complete property inspections and lease audits that conform to Agency requirements Reviews third party reports to conform to Agency requirements Presents fully completed and analyzed narratives with supporting risk mitigation to their manager Higher level external exposure to borrowers and lender counsel Ability to oversee the deal due diligence process and lead due diligence calls with borrowers. Ability to collaborate with internal and external participants and partners to meet deadlines Shows ability to oversee, train and increase their own efficiency through the use of Analysts/Senior Analysts Review work of analyst/senior analysts assisting on deals and prescreens Develops and presents ideas for policy and process improvements to their manager and platform stakeholders Works on special projects as deemed appropriate by their manager Participates in structuring deals with manager and production to broaden product knowledge Develops and foster relationships with Agency counterparts Understands Fannie Mae/Freddie Mac products with an ability to underwrite all product types, including fixed, floating, and supplementals Basic Qualifications: Bachelor's Degree or Military Experience At least 5 years of experience in credit underwriting, portfolio management, or asset management. Preferred Qualifications: At least three years of Commercial Real Estate Agency underwriting experience with knowledge of affordable housing (inclusive of LIHTC and Section 8), and experience reviewing regulatory agreements and real estate tax abatements Knowledge of Fannie Mae/Freddie Mac affordable loan products Experience with Google Suite and/or Microsoft Office At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Charlotte, NC: $144,000 - $164,400 for Agency UW & PM II McLean, VA: $158,400 - $180,800 for Agency UW & PM II Plano, TX: $144,000 - $164,400 for Agency UW & PM II Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).