Vitas Healthcare
Fort Worth, Texas
Job Description A program senior leadership role responsible for the Admissions Department s leadership, strategy, customers, analysis and knowledge management, workforce, operations and results. Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource. Position structure Reports to and managed by the Program s GM Leadership Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-needed Collaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growth Responsible for program s successful rollout and sustainability of national, divisional, and regional initiatives within their program Lead by example through field coaching, account development, and community activities Created a positive culture of growth and development Strategy Ensure Admissions Department has active and an actionable strategic plan documented in the system Ensure program Admission Department actively collaborates with other program departments in development of strategies to ensure alignment Customer Service Develop a customer-service oriented Admissions Department by identifying and responding to the customer s needs and wants by recognizing the customer is the center of VITAS business Review and provide guidance on program-related customer complaints. Support and develop quality improvement initiatives based on internal and external survey results and time in field MAKM (Measurement, Analysis, and Knowledge Management) Admissions-focused process improvement project management for the program Admissions Performance KPI (Can change based on national direction): Length of Intake/Same Day Admit Speed to Referral/Appointment Training Completion/Competency Program Scheduler Performance/Quality Exceed operating budget targets Workforce Program oversight and ensured adherence to standards and performance in the areas of: Training: Field Coaching, manage completion of required and ad hoc trainings, analyze need based on utilization of data tools, complete ongoing professional development, and is capable of group presentations (internal and external) Staffing: Demand-based scheduling, productivity management, account development during working hours, and schedule creation Recruitment: Monitor and manage initiatives, regular evaluation of FTE efficiently and with efficacy, ensure timely posting and hiring Retention: develop, implement, and monitor retention initiatives, provide ongoing staff support, provided regular feedback through field coaching as part of required time in field, and implement company retention activities per standard Operations Compliance with AM required duties as here and within training materials Audits: Daily, weekly, monthly, quarterly and annual Monthly program, region, division and national meetings Budget and operation expense and performance management Results Support a collaborative approach in achieving program, region, division and national Admissions related goals, KPIs and metrics. Experience: 5+ years nursing preferred 3+ years in a leadership/management role preferred Hospice admissions experience preferred Ability to work on various assignments simultaneously Knowledge of industry policies and practices Ability to motivate and develop others Ability to communicate tactfully, both verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutions Proficient with technology with ability to adapt to new products and comfortable learning new technologies (i.e. Excel, MS Teams, OneNote, SharePoint, PowerBI, SharePoint, etc.) Demonstrates experiences of developing strategies and solutions to improve Admissions performance Ability to assimilate and analyze large amount of data/information to uncover business, quality and training needs within a data set EDUCATION Requires completion of accredited Nurse Practitioner program. State licensure is also required. Certification & Licensure: Current RN/NP license Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Include Competitive compensation Health, dental, vision, life and disability insurance Pre-tax healthcare and dependent care flexible spending accounts Life insurance 401(k) plan with numerous investment options and generous company match Cancer and/or critical illness benefit Tuition Reimbursement Paid Time Off Employee Assistance Program Legal Insurance Roadside Assistance
Job Description A program senior leadership role responsible for the Admissions Department s leadership, strategy, customers, analysis and knowledge management, workforce, operations and results. Serves as an Admissions standard, policies, procedures, and industry subject-matter expert and resource. Position structure Reports to and managed by the Program s GM Leadership Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of Admissions Training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-needed Collaborate with National, Division, Region, and Program leadership to successfully improve program performance, quality, and growth Responsible for program s successful rollout and sustainability of national, divisional, and regional initiatives within their program Lead by example through field coaching, account development, and community activities Created a positive culture of growth and development Strategy Ensure Admissions Department has active and an actionable strategic plan documented in the system Ensure program Admission Department actively collaborates with other program departments in development of strategies to ensure alignment Customer Service Develop a customer-service oriented Admissions Department by identifying and responding to the customer s needs and wants by recognizing the customer is the center of VITAS business Review and provide guidance on program-related customer complaints. Support and develop quality improvement initiatives based on internal and external survey results and time in field MAKM (Measurement, Analysis, and Knowledge Management) Admissions-focused process improvement project management for the program Admissions Performance KPI (Can change based on national direction): Length of Intake/Same Day Admit Speed to Referral/Appointment Training Completion/Competency Program Scheduler Performance/Quality Exceed operating budget targets Workforce Program oversight and ensured adherence to standards and performance in the areas of: Training: Field Coaching, manage completion of required and ad hoc trainings, analyze need based on utilization of data tools, complete ongoing professional development, and is capable of group presentations (internal and external) Staffing: Demand-based scheduling, productivity management, account development during working hours, and schedule creation Recruitment: Monitor and manage initiatives, regular evaluation of FTE efficiently and with efficacy, ensure timely posting and hiring Retention: develop, implement, and monitor retention initiatives, provide ongoing staff support, provided regular feedback through field coaching as part of required time in field, and implement company retention activities per standard Operations Compliance with AM required duties as here and within training materials Audits: Daily, weekly, monthly, quarterly and annual Monthly program, region, division and national meetings Budget and operation expense and performance management Results Support a collaborative approach in achieving program, region, division and national Admissions related goals, KPIs and metrics. Experience: 5+ years nursing preferred 3+ years in a leadership/management role preferred Hospice admissions experience preferred Ability to work on various assignments simultaneously Knowledge of industry policies and practices Ability to motivate and develop others Ability to communicate tactfully, both verbally and in writing, with program leadership, patients, families, managers, coworkers, and vendors to resolve problems and negotiate resolutions Proficient with technology with ability to adapt to new products and comfortable learning new technologies (i.e. Excel, MS Teams, OneNote, SharePoint, PowerBI, SharePoint, etc.) Demonstrates experiences of developing strategies and solutions to improve Admissions performance Ability to assimilate and analyze large amount of data/information to uncover business, quality and training needs within a data set EDUCATION Requires completion of accredited Nurse Practitioner program. State licensure is also required. Certification & Licensure: Current RN/NP license Physical Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Include Competitive compensation Health, dental, vision, life and disability insurance Pre-tax healthcare and dependent care flexible spending accounts Life insurance 401(k) plan with numerous investment options and generous company match Cancer and/or critical illness benefit Tuition Reimbursement Paid Time Off Employee Assistance Program Legal Insurance Roadside Assistance
Arc Hospice & Palliative Care
Arlington, Texas
As Associate Executive Director, serving in a Director of Operations focused capacity, you will support operational leadership across both the Arlington and Corsicana hospice programs. This role centers on day to day execution, consistency across locations, and support of teams as part of the broader Texas hospice program. Working closely with executive and site leadership, you will help maintain stability, responsiveness, and operational alignment in a growing multi site environment. Overview The Hospice Associate Executive Director provides day-to-day operational leadership for the hospice program, ensuring effective execution of administrative and program operations in alignment with organizational standards and regulatory requirements. This role functions as the primary operational leader supporting the Executive Director and is responsible for maintaining continuity of operations across the hospice program. The Associate Executive Director may support continuity of hospice operations during the absence of the Executive Director or Administrator by performing delegated operational functions, as permitted by applicable state regulations. Key Responsibilities Provide daily operational leadership to ensure efficient and effective hospice program operations, supporting patient access, service delivery, staffing coordination, and administrative execution. Coordinate day-to-day program operations across departments including Clinical Services, Business Development, Finance, and Support Services, without assuming direct ownership of clinical or revenue-generating functions. Supervise assigned administrative staff, including the Business Office Manager, providing guidance, performance oversight, and support to ensure operational expectations are met. Exercise independent decision-making authority within defined parameters to address operational issues, service recovery needs, and program execution challenges, escalating matters to the Administrator/Executive Director as appropriate. Support monitoring of operational performance indicators related to census flow, staffing efficiency, service quality, and patient and family satisfaction. Participate in administrator-on-call rotation as operational backup, responding to operational matters and coordinating resolution in collaboration with clinical and administrative leadership, as permitted by applicable state regulations. Support compliance with applicable hospice regulations and accreditation standards by reinforcing operational processes, supporting documentation readiness, and coordinating corrective actions as needed. Serve as a point of operational continuity during Administrator/Executive Director absences, supporting communication and delegated operational oversight. Collaborate with leadership to support staffing plans, resource utilization, and operational budgets as they relate to day-to-day program operations. Support operations across primary and satellite locations under a single license, including coordination of administrative activities and operational consistency across sites. Perform other duties as assigned. Qualifications Bachelor's degree in Healthcare Administration, Business Administration, or a related field required. Master's degree preferred. Minimum of five years of progressive leadership experience in hospice, home health, or healthcare operations, with demonstrated responsibility for day-to-day operational oversight. Ability to meet applicable state requirements to serve as a Hospice Administrator or Alternate Administrator, as needed, either at hire or within an established onboarding or development period, consistent with state law. Applicable requirements include: Florida: Eligibility to be designated by the governing body as responsible for daily operations, in compliance with Florida Administrative Code 59A-38.004. Pennsylvania: Eligibility to serve as Hospice Administrator in accordance with applicable Pennsylvania Department of Health hospice regulations. Texas: Eligibility to obtain and maintain a Texas Home and Community Support Services Agency (HCSSA) Administrator License, including completion of required pre-appointment training, post-appointment training, and ongoing continuing education in accordance with Texas Administrative Code Chapter 558. Working knowledge of hospice operations, interdisciplinary team structure, and regulatory requirements governing hospice programs. Experience supervising administrative staff and supporting operational performance through delegation, coaching, and accountability. Ability to make independent operational decisions within defined authority while maintaining alignment with executive leadership direction. Strong organizational, communication, and problem-solving skills with the ability to manage competing priorities in a fast-paced environment. Demonstrates a strong commitment to delivering high-quality, person-centered care that reflects Arc Hospice & Palliative Care's mission, values, and standards of dignity, respect, compassion, and integrity.
As Associate Executive Director, serving in a Director of Operations focused capacity, you will support operational leadership across both the Arlington and Corsicana hospice programs. This role centers on day to day execution, consistency across locations, and support of teams as part of the broader Texas hospice program. Working closely with executive and site leadership, you will help maintain stability, responsiveness, and operational alignment in a growing multi site environment. Overview The Hospice Associate Executive Director provides day-to-day operational leadership for the hospice program, ensuring effective execution of administrative and program operations in alignment with organizational standards and regulatory requirements. This role functions as the primary operational leader supporting the Executive Director and is responsible for maintaining continuity of operations across the hospice program. The Associate Executive Director may support continuity of hospice operations during the absence of the Executive Director or Administrator by performing delegated operational functions, as permitted by applicable state regulations. Key Responsibilities Provide daily operational leadership to ensure efficient and effective hospice program operations, supporting patient access, service delivery, staffing coordination, and administrative execution. Coordinate day-to-day program operations across departments including Clinical Services, Business Development, Finance, and Support Services, without assuming direct ownership of clinical or revenue-generating functions. Supervise assigned administrative staff, including the Business Office Manager, providing guidance, performance oversight, and support to ensure operational expectations are met. Exercise independent decision-making authority within defined parameters to address operational issues, service recovery needs, and program execution challenges, escalating matters to the Administrator/Executive Director as appropriate. Support monitoring of operational performance indicators related to census flow, staffing efficiency, service quality, and patient and family satisfaction. Participate in administrator-on-call rotation as operational backup, responding to operational matters and coordinating resolution in collaboration with clinical and administrative leadership, as permitted by applicable state regulations. Support compliance with applicable hospice regulations and accreditation standards by reinforcing operational processes, supporting documentation readiness, and coordinating corrective actions as needed. Serve as a point of operational continuity during Administrator/Executive Director absences, supporting communication and delegated operational oversight. Collaborate with leadership to support staffing plans, resource utilization, and operational budgets as they relate to day-to-day program operations. Support operations across primary and satellite locations under a single license, including coordination of administrative activities and operational consistency across sites. Perform other duties as assigned. Qualifications Bachelor's degree in Healthcare Administration, Business Administration, or a related field required. Master's degree preferred. Minimum of five years of progressive leadership experience in hospice, home health, or healthcare operations, with demonstrated responsibility for day-to-day operational oversight. Ability to meet applicable state requirements to serve as a Hospice Administrator or Alternate Administrator, as needed, either at hire or within an established onboarding or development period, consistent with state law. Applicable requirements include: Florida: Eligibility to be designated by the governing body as responsible for daily operations, in compliance with Florida Administrative Code 59A-38.004. Pennsylvania: Eligibility to serve as Hospice Administrator in accordance with applicable Pennsylvania Department of Health hospice regulations. Texas: Eligibility to obtain and maintain a Texas Home and Community Support Services Agency (HCSSA) Administrator License, including completion of required pre-appointment training, post-appointment training, and ongoing continuing education in accordance with Texas Administrative Code Chapter 558. Working knowledge of hospice operations, interdisciplinary team structure, and regulatory requirements governing hospice programs. Experience supervising administrative staff and supporting operational performance through delegation, coaching, and accountability. Ability to make independent operational decisions within defined authority while maintaining alignment with executive leadership direction. Strong organizational, communication, and problem-solving skills with the ability to manage competing priorities in a fast-paced environment. Demonstrates a strong commitment to delivering high-quality, person-centered care that reflects Arc Hospice & Palliative Care's mission, values, and standards of dignity, respect, compassion, and integrity.