Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Business Applications you will manage analytical, business, and technical support functions related to strategic treasury functions, processes, and applications. This role provides strategic direction to teams and processes supporting business analytics and decision-making processes including business, technology, and process improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Directs human and technical resources supporting business processes and applications, considering current and future business needs and opportunities. Manages the identification, research, and analysis of business, process, and technology opportunities. Provides direction to staff influencing and implementing business and process improvements, leveraging change management skills and processes. Oversee advisory processes and provide high level consulting with customers on matters related to overall business analytics and decision support solutions. Ensure that team maintains understanding of business processes, supporting applications, and strategic direction. Collaborates and exchanges information with team members, customers, and information services to ensure dependencies, risks, and opportunities are identified. Manage team projects and activities using project management methodology. Directs independent research of complex business issues, requires expert level knowledge of business principles and theories. Leads/participate in development and/or maintenance of complex business analytics and decision support solutions. Provides work direction and coaching for employees in groups and makes pay and performance decisions for staff. Develop and tracks metrics appropriate for projects and processes. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 or more years experience working in an analytical or technology support position. 3 or more years of direct supervisory experience or leadership of projects of equivalent length and complexity. What sets you apart: US military experience through military service or a military spouse/domestic partner. Proficiency in SAP. Project Management experience. Demonstrated experience working in Agile Frameworks. Treasury and/or Accounting background. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Business Applications you will manage analytical, business, and technical support functions related to strategic treasury functions, processes, and applications. This role provides strategic direction to teams and processes supporting business analytics and decision-making processes including business, technology, and process improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Directs human and technical resources supporting business processes and applications, considering current and future business needs and opportunities. Manages the identification, research, and analysis of business, process, and technology opportunities. Provides direction to staff influencing and implementing business and process improvements, leveraging change management skills and processes. Oversee advisory processes and provide high level consulting with customers on matters related to overall business analytics and decision support solutions. Ensure that team maintains understanding of business processes, supporting applications, and strategic direction. Collaborates and exchanges information with team members, customers, and information services to ensure dependencies, risks, and opportunities are identified. Manage team projects and activities using project management methodology. Directs independent research of complex business issues, requires expert level knowledge of business principles and theories. Leads/participate in development and/or maintenance of complex business analytics and decision support solutions. Provides work direction and coaching for employees in groups and makes pay and performance decisions for staff. Develop and tracks metrics appropriate for projects and processes. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 or more years experience working in an analytical or technology support position. 3 or more years of direct supervisory experience or leadership of projects of equivalent length and complexity. What sets you apart: US military experience through military service or a military spouse/domestic partner. Proficiency in SAP. Project Management experience. Demonstrated experience working in Agile Frameworks. Treasury and/or Accounting background. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is approved for this position. We are seeking a highly motivated and experienced Actuary to join our dynamic and growing Modeling Factory team within the Underwriting & Pricing Analytics department. This is an exciting opportunity to play a pivotal role in shaping the future of our P&C organization by maintaining, enhancing and providing regulatory support for our advanced pricing and demand models across all lines of business. As an Actuary, you will leverage your advanced actuarial knowledge and technical expertise to drive innovation, enhance our scalable and modular pricing processes, and ensure reproducibility and automation in our workflows. You will collaborate closely with key partners, including the Go-to-Market Pricing department and Insights and Innovation teams, to develop and implement cutting-edge actuarial solutions that deliver significant value and enhance member impact. What you'll do: Applies advanced actuarial knowledge to complete broad and complex projects (e.g., evaluates and selects methodology to price new discount/endorsement for countrywide rollout; develops alternative methodologies to comply with complex regulatory requirements; selects metrics and designs processes to monitor model performance; translates business problems into technical requirements and performs required analysis to develop solutions; independently runs catastrophe models and interprets and communicates results to support critical business activities, while enhancing the control environment as needed. Utilizes advanced actuarial, mathematical, or statistical techniques to augment actuarial work product. Leads special actuarial projects, such as the development of new methodologies or reporting tools. Trains new team members on the theory and mechanics of relevant actuarial methodologies. Apply deep understanding of products supported, stakeholders' needs, and industry trends to solve unstructured business problems. Identifies and anticipates compliance gaps and process improvements; recommends and develops solutions to mitigate risk. Represents Actuary in cross-functional efforts. Develops written communication and presentations that effectively convey data-driven solutions to broad audiences, including cross-functional executive leadership. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of Actuarial or analytical business experience. Associate of the Casualty Actuarial Society (ACAS) Credential. Demonstrated advanced skills with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making. Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Demonstrated experience communicating complex solutions and analysis to both technical and nontechnical audiences, including executive leadership. What sets you apart: A passion for creative and innovative work that improves existing processes and creates new, repeatable and automated workflows that enhance team productivity. Demonstrable problem-solving, critical thinking, and analytic skills. Strong Actuarial pricing expertise with experience in using a variety of pricing methodologies and GLM or GBM models. Experience collaborating on and supporting Regulatory needs related to pricing or modeling practices. Knowledge of Model Risk Management, Model Governance, and Regulatory requirements. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $127,310 - $229,160. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is approved for this position. We are seeking a highly motivated and experienced Actuary to join our dynamic and growing Modeling Factory team within the Underwriting & Pricing Analytics department. This is an exciting opportunity to play a pivotal role in shaping the future of our P&C organization by maintaining, enhancing and providing regulatory support for our advanced pricing and demand models across all lines of business. As an Actuary, you will leverage your advanced actuarial knowledge and technical expertise to drive innovation, enhance our scalable and modular pricing processes, and ensure reproducibility and automation in our workflows. You will collaborate closely with key partners, including the Go-to-Market Pricing department and Insights and Innovation teams, to develop and implement cutting-edge actuarial solutions that deliver significant value and enhance member impact. What you'll do: Applies advanced actuarial knowledge to complete broad and complex projects (e.g., evaluates and selects methodology to price new discount/endorsement for countrywide rollout; develops alternative methodologies to comply with complex regulatory requirements; selects metrics and designs processes to monitor model performance; translates business problems into technical requirements and performs required analysis to develop solutions; independently runs catastrophe models and interprets and communicates results to support critical business activities, while enhancing the control environment as needed. Utilizes advanced actuarial, mathematical, or statistical techniques to augment actuarial work product. Leads special actuarial projects, such as the development of new methodologies or reporting tools. Trains new team members on the theory and mechanics of relevant actuarial methodologies. Apply deep understanding of products supported, stakeholders' needs, and industry trends to solve unstructured business problems. Identifies and anticipates compliance gaps and process improvements; recommends and develops solutions to mitigate risk. Represents Actuary in cross-functional efforts. Develops written communication and presentations that effectively convey data-driven solutions to broad audiences, including cross-functional executive leadership. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of Actuarial or analytical business experience. Associate of the Casualty Actuarial Society (ACAS) Credential. Demonstrated advanced skills with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making. Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Demonstrated experience communicating complex solutions and analysis to both technical and nontechnical audiences, including executive leadership. What sets you apart: A passion for creative and innovative work that improves existing processes and creates new, repeatable and automated workflows that enhance team productivity. Demonstrable problem-solving, critical thinking, and analytic skills. Strong Actuarial pricing expertise with experience in using a variety of pricing methodologies and GLM or GBM models. Experience collaborating on and supporting Regulatory needs related to pricing or modeling practices. Knowledge of Model Risk Management, Model Governance, and Regulatory requirements. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $127,310 - $229,160. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Bank Credit Risk Analyst, you will use quantitative methods to identify credit risk, develop and deliver credit strategies, and monitor credit performance for consumer credit portfolios to optimize profitable growth within risk appetite. Mitigate operational and compliance risk inherent in credit strategy. Tracks and monitors internal and external factors impacting credit strategy performance for bank portfolio products. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, or Plano, TX. Relocation assistance is not available for this position. What you'll do: Applies industry leading practices and analytical skills to identify risks and opportunities within the managed portfolio and translates results into strategic solutions with the delivery of credit risk strategies. Applies critical thinking skills to synthesize analyses, identify root causes, and develop clear and concise recommendations to drive credit risk strategy development and influence senior decision makers. Assists in delivering Bank credit risk strategies across lines of defense by effectively driving analytical projects through analysis of data and processes and clearly communicating insights/recommendations to key stakeholders and leadershipApplies industry knowledge and competitive benchmarking to inform credit strategy development. Utilizes quantitative analysis based upon internal and external data sources to bring structure and clarity to challenging problems. Develops and presents comprehensive risk and financial reporting in support of senior management and committee oversight of existing and emerging risks and escalates the quality and direction of credit performance to appropriate levels of management. Performs complex financial risk sensitivity analysis. Creates requirements to support the management of credit strategy infrastructure and ensures credit strategies are implemented as intended. Applies programming and analytical techniques to analyze credit data. Provides support for junior team members regarding analytics and risk management. Collaborates with key stakeholders to guide & facilitate teams in the development and implementation of key initiatives. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in an analytical field or work focused on leading analytical projects, advanced analytics, and risk assessments such as analyzing and interpreting complex bank credit risk data and credit or financial analysis activities, and/or driving activities that support consumer credit risk strategy; OR an advanced degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline and 2 years of experience in an analytical field or work focused on leading analytical projects, advanced analytics, and risk assessments. Understanding of banking regulations, risk and/or compliance. Strong presentation and communication skills. Good business acumen and attention to detail and accuracy. Strong research, investigation skills and demonstrated good judgement in problem solving. Strong knowledge of Microsoft Office products, particularly Excel, Word, and PowerPoint. Strong knowledge of data analysis tools including skills to develop analysis queries and procedures in SQL, SAS, or other business intelligence and analysis software applications for data segmentation, aggregation, and statistics (e.g., SPSS, Python, R or Visual Basic). Knowledge of federal laws, rules, regulations, and applicable guidance to include: FCRA, Reg B, UDAAP/UDAP, OCC Heightened Standards, OCC CREDIT RISK GUIDANCE. What sets you apart: High Proficiency in Python, SQL, VS Code and familiarity with capabilities of AI tools (e.g., Github Copilot). Experience analyzing credit risk associated with consumer credit or deposit products and identifying root causes of shifts in key portfolio performance measurements. Experience recommending changes to underwriting strategies for both new originations and existing account strategies (line increases/decrease, balances transfers, payments, authorizations) to manage credit risk. Experience analyzing credit abuse or first-party fraud mitigation strategies. Experience preparing presentation materials for executive level audiences. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Bank Credit Risk Analyst, you will use quantitative methods to identify credit risk, develop and deliver credit strategies, and monitor credit performance for consumer credit portfolios to optimize profitable growth within risk appetite. Mitigate operational and compliance risk inherent in credit strategy. Tracks and monitors internal and external factors impacting credit strategy performance for bank portfolio products. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, or Plano, TX. Relocation assistance is not available for this position. What you'll do: Applies industry leading practices and analytical skills to identify risks and opportunities within the managed portfolio and translates results into strategic solutions with the delivery of credit risk strategies. Applies critical thinking skills to synthesize analyses, identify root causes, and develop clear and concise recommendations to drive credit risk strategy development and influence senior decision makers. Assists in delivering Bank credit risk strategies across lines of defense by effectively driving analytical projects through analysis of data and processes and clearly communicating insights/recommendations to key stakeholders and leadershipApplies industry knowledge and competitive benchmarking to inform credit strategy development. Utilizes quantitative analysis based upon internal and external data sources to bring structure and clarity to challenging problems. Develops and presents comprehensive risk and financial reporting in support of senior management and committee oversight of existing and emerging risks and escalates the quality and direction of credit performance to appropriate levels of management. Performs complex financial risk sensitivity analysis. Creates requirements to support the management of credit strategy infrastructure and ensures credit strategies are implemented as intended. Applies programming and analytical techniques to analyze credit data. Provides support for junior team members regarding analytics and risk management. Collaborates with key stakeholders to guide & facilitate teams in the development and implementation of key initiatives. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of experience in an analytical field or work focused on leading analytical projects, advanced analytics, and risk assessments such as analyzing and interpreting complex bank credit risk data and credit or financial analysis activities, and/or driving activities that support consumer credit risk strategy; OR an advanced degree in Business Management, Finance, Economics, Engineering, or in a Mathematical discipline and 2 years of experience in an analytical field or work focused on leading analytical projects, advanced analytics, and risk assessments. Understanding of banking regulations, risk and/or compliance. Strong presentation and communication skills. Good business acumen and attention to detail and accuracy. Strong research, investigation skills and demonstrated good judgement in problem solving. Strong knowledge of Microsoft Office products, particularly Excel, Word, and PowerPoint. Strong knowledge of data analysis tools including skills to develop analysis queries and procedures in SQL, SAS, or other business intelligence and analysis software applications for data segmentation, aggregation, and statistics (e.g., SPSS, Python, R or Visual Basic). Knowledge of federal laws, rules, regulations, and applicable guidance to include: FCRA, Reg B, UDAAP/UDAP, OCC Heightened Standards, OCC CREDIT RISK GUIDANCE. What sets you apart: High Proficiency in Python, SQL, VS Code and familiarity with capabilities of AI tools (e.g., Github Copilot). Experience analyzing credit risk associated with consumer credit or deposit products and identifying root causes of shifts in key portfolio performance measurements. Experience recommending changes to underwriting strategies for both new originations and existing account strategies (line increases/decrease, balances transfers, payments, authorizations) to manage credit risk. Experience analyzing credit abuse or first-party fraud mitigation strategies. Experience preparing presentation materials for executive level audiences. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Business Applications you will manage analytical, business, and technical support functions related to strategic treasury functions, processes, and applications. This role provides strategic direction to teams and processes supporting business analytics and decision-making processes including business, technology, and process improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Directs human and technical resources supporting business processes and applications, considering current and future business needs and opportunities. Manages the identification, research, and analysis of business, process, and technology opportunities. Provides direction to staff influencing and implementing business and process improvements, leveraging change management skills and processes. Oversee advisory processes and provide high level consulting with customers on matters related to overall business analytics and decision support solutions. Ensure that team maintains understanding of business processes, supporting applications, and strategic direction. Collaborates and exchanges information with team members, customers, and information services to ensure dependencies, risks, and opportunities are identified. Manage team projects and activities using project management methodology. Directs independent research of complex business issues, requires expert level knowledge of business principles and theories. Leads/participate in development and/or maintenance of complex business analytics and decision support solutions. Provides work direction and coaching for employees in groups and makes pay and performance decisions for staff. Develop and tracks metrics appropriate for projects and processes. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 or more years experience working in an analytical or technology support position. 3 or more years of direct supervisory experience or leadership of projects of equivalent length and complexity. What sets you apart: US military experience through military service or a military spouse/domestic partner. Proficiency in SAP. Project Management experience. Demonstrated experience working in Agile Frameworks. Treasury and/or Accounting background. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Business Applications you will manage analytical, business, and technical support functions related to strategic treasury functions, processes, and applications. This role provides strategic direction to teams and processes supporting business analytics and decision-making processes including business, technology, and process improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Directs human and technical resources supporting business processes and applications, considering current and future business needs and opportunities. Manages the identification, research, and analysis of business, process, and technology opportunities. Provides direction to staff influencing and implementing business and process improvements, leveraging change management skills and processes. Oversee advisory processes and provide high level consulting with customers on matters related to overall business analytics and decision support solutions. Ensure that team maintains understanding of business processes, supporting applications, and strategic direction. Collaborates and exchanges information with team members, customers, and information services to ensure dependencies, risks, and opportunities are identified. Manage team projects and activities using project management methodology. Directs independent research of complex business issues, requires expert level knowledge of business principles and theories. Leads/participate in development and/or maintenance of complex business analytics and decision support solutions. Provides work direction and coaching for employees in groups and makes pay and performance decisions for staff. Develop and tracks metrics appropriate for projects and processes. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 or more years experience working in an analytical or technology support position. 3 or more years of direct supervisory experience or leadership of projects of equivalent length and complexity. What sets you apart: US military experience through military service or a military spouse/domestic partner. Proficiency in SAP. Project Management experience. Demonstrated experience working in Agile Frameworks. Treasury and/or Accounting background. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within 60 mile radius of a USAA office will be expected to work on-site 4 days per week. We have multiple exciting opportunities available on our Modeling Factory and Insights & Development teams. As a dedicated Actuarial Analyst I, you will be a near-credentialed analyst responsible for independently applying complex technical and actuarial methodologies as well as requiring expert knowledge in one actuarial practice area (pricing, reserving, modeling, catastrophe risk, claims analytics, product management, etc.) to complete unstructured projects. What you'll do: Independently applies complex technical and actuarial methodologies, as well as proficient actuarial knowledge, to complete unstructured projects (e.g., selects and ensures quality of data used to perform trend analysis supports rate level indications; translates business problem into technical requirements; runs catastrophe models and interprets and communicates results to support business activities while executing and enhancing a strong control environment with guidance from an experienced catastrophe modeler. Utilizes actuarial, mathematical, or statistical techniques to augment actuarial work product. Creates and delivers training to teammates on mechanics of actuarial tools and processes. Applies understanding of products supported, stakeholders' needs, and industry trends to solve unstructured business problems. Identifies compliance gaps and process improvements and recommends develop solutions. Leads unit initiatives and participates in cross-functional efforts as a technical subject matter expert. Effectively communicates insights and solutions to all audiences, including executive leadership. Synthesizes complex and conflicting information into a clear and influential value proposition. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of Actuarial or analytical business experience. No more than 2 Casualty Actuarial Society (CAS) exams away from Associate of the Casualty Actuarial Society (ACAS) Credential and All Validation of Education Experience (VEEs) completed. Demonstrated competency with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making. Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience communicating complex solutions and analysis to both technical and nontechnical audiences. What sets you apart: A passion for creative and innovative work that improves existing processes and creates new, repeatable and automated workflows that enhance team productivity. Basic understanding of GLM or GBM modeling algorithms. Intermediate knowledge of Model Risk Management, Model Governance, and Regulatory requirements. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within 60 mile radius of a USAA office will be expected to work on-site 4 days per week. We have multiple exciting opportunities available on our Modeling Factory and Insights & Development teams. As a dedicated Actuarial Analyst I, you will be a near-credentialed analyst responsible for independently applying complex technical and actuarial methodologies as well as requiring expert knowledge in one actuarial practice area (pricing, reserving, modeling, catastrophe risk, claims analytics, product management, etc.) to complete unstructured projects. What you'll do: Independently applies complex technical and actuarial methodologies, as well as proficient actuarial knowledge, to complete unstructured projects (e.g., selects and ensures quality of data used to perform trend analysis supports rate level indications; translates business problem into technical requirements; runs catastrophe models and interprets and communicates results to support business activities while executing and enhancing a strong control environment with guidance from an experienced catastrophe modeler. Utilizes actuarial, mathematical, or statistical techniques to augment actuarial work product. Creates and delivers training to teammates on mechanics of actuarial tools and processes. Applies understanding of products supported, stakeholders' needs, and industry trends to solve unstructured business problems. Identifies compliance gaps and process improvements and recommends develop solutions. Leads unit initiatives and participates in cross-functional efforts as a technical subject matter expert. Effectively communicates insights and solutions to all audiences, including executive leadership. Synthesizes complex and conflicting information into a clear and influential value proposition. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of Actuarial or analytical business experience. No more than 2 Casualty Actuarial Society (CAS) exams away from Associate of the Casualty Actuarial Society (ACAS) Credential and All Validation of Education Experience (VEEs) completed. Demonstrated competency with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making. Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience communicating complex solutions and analysis to both technical and nontechnical audiences. What sets you apart: A passion for creative and innovative work that improves existing processes and creates new, repeatable and automated workflows that enhance team productivity. Basic understanding of GLM or GBM modeling algorithms. Intermediate knowledge of Model Risk Management, Model Governance, and Regulatory requirements. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Business Applications you will manage analytical, business, and technical support functions related to strategic treasury functions, processes, and applications. This role provides strategic direction to teams and processes supporting business analytics and decision-making processes including business, technology, and process improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Directs human and technical resources supporting business processes and applications, considering current and future business needs and opportunities. Manages the identification, research, and analysis of business, process, and technology opportunities. Provides direction to staff influencing and implementing business and process improvements, leveraging change management skills and processes. Oversee advisory processes and provide high level consulting with customers on matters related to overall business analytics and decision support solutions. Ensure that team maintains understanding of business processes, supporting applications, and strategic direction. Collaborates and exchanges information with team members, customers, and information services to ensure dependencies, risks, and opportunities are identified. Manage team projects and activities using project management methodology. Directs independent research of complex business issues, requires expert level knowledge of business principles and theories. Leads/participate in development and/or maintenance of complex business analytics and decision support solutions. Provides work direction and coaching for employees in groups and makes pay and performance decisions for staff. Develop and tracks metrics appropriate for projects and processes. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 or more years experience working in an analytical or technology support position. 3 or more years of direct supervisory experience or leadership of projects of equivalent length and complexity. What sets you apart: US military experience through military service or a military spouse/domestic partner. Proficiency in SAP. Project Management experience. Demonstrated experience working in Agile Frameworks. Treasury and/or Accounting background. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Business Applications you will manage analytical, business, and technical support functions related to strategic treasury functions, processes, and applications. This role provides strategic direction to teams and processes supporting business analytics and decision-making processes including business, technology, and process improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Directs human and technical resources supporting business processes and applications, considering current and future business needs and opportunities. Manages the identification, research, and analysis of business, process, and technology opportunities. Provides direction to staff influencing and implementing business and process improvements, leveraging change management skills and processes. Oversee advisory processes and provide high level consulting with customers on matters related to overall business analytics and decision support solutions. Ensure that team maintains understanding of business processes, supporting applications, and strategic direction. Collaborates and exchanges information with team members, customers, and information services to ensure dependencies, risks, and opportunities are identified. Manage team projects and activities using project management methodology. Directs independent research of complex business issues, requires expert level knowledge of business principles and theories. Leads/participate in development and/or maintenance of complex business analytics and decision support solutions. Provides work direction and coaching for employees in groups and makes pay and performance decisions for staff. Develop and tracks metrics appropriate for projects and processes. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 or more years experience working in an analytical or technology support position. 3 or more years of direct supervisory experience or leadership of projects of equivalent length and complexity. What sets you apart: US military experience through military service or a military spouse/domestic partner. Proficiency in SAP. Project Management experience. Demonstrated experience working in Agile Frameworks. Treasury and/or Accounting background. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
POSITION SUMMARY: Are you a strategic thinker with a flair for brand creative design? Do you have a strong desire to help an organization attract top talent? Penske is seeking an Employer Brand Manager - Campaign Design and Creative to join our dynamic Talent Acquisition team. This role will focus on amplifying our presence, elevate our brand story, reaching talent for our targeted roles, and position us as an employer of choice. In this role, you will spearhead employer brand campaigns across various channels, crafting compelling narratives that resonate both internally and externally. If you have a passion for employer branding, a track record in campaign design, and a knack for cross-channel digital strategy, this is the perfect opportunity for you. Qualified candidates will have at least 5 years of experience leading employer brand initiatives preferably within a large, multi-site organization. Proven experience in leading brand awareness efforts, recruitment strategies, and demonstrating strong project management excellence will set you apart. Optimal candidates will have prior supervisory experience of direct reports and demonstrates success of getting work done through others. This role will have strong collaboration with our corporate Marketing partners and external brand partners. Join us to shape and showcase our employer brand and make a lasting impact! Penske recognizes the importance of meaningful work and opportunities to gain new skills and perspectives through multiple development channels. This position will be based out of our Corporate offices in Green Hills, PA, with a hybrid work schedule of 4 days in the office. JOB RESPONSIBILITIES: • Brand Narrative: Create and promote a strong, consistent brand narrative through various mediums. Suggest visual and video content needs and guide messaging and asset creation. Maintain an asset lifecycle project map and an ongoing content calendar. • Design Concepts: Develop quarterly marketing design concepts that align with business hiring objectives. Create content that highlights our company, culture, work environment, job opportunities, and events. • Campaign Management: Collaborate with employer brand leadership, marketing teams, and third-party agencies to oversee the strategic planning, creation, and execution of multi-channel content. Focus on social media and digital platforms to enhance awareness of the Penske employer brand and company culture. • Creative Collaboration: Work closely with cross-functional partners and agency creative teams to develop and implement campaigns, career site experiences, and channel-specific creative strategies. Manage asset creation, execution, and performance reporting for each campaign or asset execution. • Content Development: Collaborate with Penske's marketing team and agency partners to review and refine content and creative design for recruitment advertising. Focus on raising awareness of our company culture and converting candidates for open positions. This could include video and/or photography projects and productions. • Media Integration: Coordinate media efforts with talent acquisition technology to automate lead and source tracking. Develop source tags and UTM links to track campaign effectiveness. • Key Recruitment Platforms: Maintenance and enhancement initiatives of career site and key media platforms. • Social Media Presence: Collaborate across department peers that manage recruitment marketing to plan, establish, and oversee Penske's social media presence across platforms such as Twitter, Facebook, LinkedIn, Instagram, and YouTube. Develop strategies to attract prospective employees and identify new recruitment opportunities. • Performance Optimization and Reporting: Utilize performance insights and analytics to experiment with new approaches across digital touchpoints. Optimize marketing and communications strategies based on key learnings. Partner with team to review media data and reporting to measure overall metrics and ROI. • Candidate Experience: Monitor and manage the candidate experience and the company's digital reputation including employer review platforms. Ensure alignment of brand work with recruitment marketing efforts including company profiles and even • Leadership and Communication: Provide strong leadership and communication, inspiring cross-functional teams to achieve both short-term and long-term creative and brand objectives. • Industry Trends: Stay current with industry and marketing trends, continuously researching innovative channels and ideas to advance our branding and marketing efforts. • Adaptability: Thrive in a dynamic, fast-paced environment, managing a high volume of activity and adapting to changing needs. QUALIFICATIONS: • Education: Bachelor's degree in Marketing, Communications, Human Resources, or a related field. • Experience: o At least 5 years in leading employer branding and recruitment marketing is required. o 2-4 years of experience in campaign design and management is required. o Prior experience in Talent Acquisition or Recruiting is a highly preferred. o At least 2 years of demonstrated leadership, optimally leading direct reports is highly preferred. Minimally, must have experience leading the work of teams. • Skills and Knowledge: o Expertise in multi-channel media strategy and recruitment marketing programs. o Deep understanding of social media platforms and paid marketing strategies. o Ability to analyze and communicate ROI, KPIs, and reporting metrics effectively. o Strong project management experience with demonstrated success o Strong negotiation and management skills with media partners and vendors. o Proven ability to deliver compelling and engaging presentations that effectively communicate key messages and drive audience engagement. Exceptional written and verbal communication skills. • Additional Requirements: o Ability to manage multiple projects simultaneously with a hands-on, proactive approach. o Ability to work in a fast-paced dynamic environment. o Regular, predictable, full attendance is an essential function of the job o Willingness to travel as needed (up to 20%). Travel as needed (up to 20%), adhere to the required schedule, and complete necessary employment screenings, including background checks (past employment, education, and criminal history) and drug testing. o Perform additional tasks as assigned by the employer brand director. PHYSICAL REQUIREMENTS: • The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The associate must regularly lift and /or move up to twenty-five pounds, frequently lift and/or move up to fifty pounds. • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. • While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms. Penske is an Equal Opportunity Employer. About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Job Category: Human Resources Job Family: Human Resources Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID:
05/25/2026
Full time
POSITION SUMMARY: Are you a strategic thinker with a flair for brand creative design? Do you have a strong desire to help an organization attract top talent? Penske is seeking an Employer Brand Manager - Campaign Design and Creative to join our dynamic Talent Acquisition team. This role will focus on amplifying our presence, elevate our brand story, reaching talent for our targeted roles, and position us as an employer of choice. In this role, you will spearhead employer brand campaigns across various channels, crafting compelling narratives that resonate both internally and externally. If you have a passion for employer branding, a track record in campaign design, and a knack for cross-channel digital strategy, this is the perfect opportunity for you. Qualified candidates will have at least 5 years of experience leading employer brand initiatives preferably within a large, multi-site organization. Proven experience in leading brand awareness efforts, recruitment strategies, and demonstrating strong project management excellence will set you apart. Optimal candidates will have prior supervisory experience of direct reports and demonstrates success of getting work done through others. This role will have strong collaboration with our corporate Marketing partners and external brand partners. Join us to shape and showcase our employer brand and make a lasting impact! Penske recognizes the importance of meaningful work and opportunities to gain new skills and perspectives through multiple development channels. This position will be based out of our Corporate offices in Green Hills, PA, with a hybrid work schedule of 4 days in the office. JOB RESPONSIBILITIES: • Brand Narrative: Create and promote a strong, consistent brand narrative through various mediums. Suggest visual and video content needs and guide messaging and asset creation. Maintain an asset lifecycle project map and an ongoing content calendar. • Design Concepts: Develop quarterly marketing design concepts that align with business hiring objectives. Create content that highlights our company, culture, work environment, job opportunities, and events. • Campaign Management: Collaborate with employer brand leadership, marketing teams, and third-party agencies to oversee the strategic planning, creation, and execution of multi-channel content. Focus on social media and digital platforms to enhance awareness of the Penske employer brand and company culture. • Creative Collaboration: Work closely with cross-functional partners and agency creative teams to develop and implement campaigns, career site experiences, and channel-specific creative strategies. Manage asset creation, execution, and performance reporting for each campaign or asset execution. • Content Development: Collaborate with Penske's marketing team and agency partners to review and refine content and creative design for recruitment advertising. Focus on raising awareness of our company culture and converting candidates for open positions. This could include video and/or photography projects and productions. • Media Integration: Coordinate media efforts with talent acquisition technology to automate lead and source tracking. Develop source tags and UTM links to track campaign effectiveness. • Key Recruitment Platforms: Maintenance and enhancement initiatives of career site and key media platforms. • Social Media Presence: Collaborate across department peers that manage recruitment marketing to plan, establish, and oversee Penske's social media presence across platforms such as Twitter, Facebook, LinkedIn, Instagram, and YouTube. Develop strategies to attract prospective employees and identify new recruitment opportunities. • Performance Optimization and Reporting: Utilize performance insights and analytics to experiment with new approaches across digital touchpoints. Optimize marketing and communications strategies based on key learnings. Partner with team to review media data and reporting to measure overall metrics and ROI. • Candidate Experience: Monitor and manage the candidate experience and the company's digital reputation including employer review platforms. Ensure alignment of brand work with recruitment marketing efforts including company profiles and even • Leadership and Communication: Provide strong leadership and communication, inspiring cross-functional teams to achieve both short-term and long-term creative and brand objectives. • Industry Trends: Stay current with industry and marketing trends, continuously researching innovative channels and ideas to advance our branding and marketing efforts. • Adaptability: Thrive in a dynamic, fast-paced environment, managing a high volume of activity and adapting to changing needs. QUALIFICATIONS: • Education: Bachelor's degree in Marketing, Communications, Human Resources, or a related field. • Experience: o At least 5 years in leading employer branding and recruitment marketing is required. o 2-4 years of experience in campaign design and management is required. o Prior experience in Talent Acquisition or Recruiting is a highly preferred. o At least 2 years of demonstrated leadership, optimally leading direct reports is highly preferred. Minimally, must have experience leading the work of teams. • Skills and Knowledge: o Expertise in multi-channel media strategy and recruitment marketing programs. o Deep understanding of social media platforms and paid marketing strategies. o Ability to analyze and communicate ROI, KPIs, and reporting metrics effectively. o Strong project management experience with demonstrated success o Strong negotiation and management skills with media partners and vendors. o Proven ability to deliver compelling and engaging presentations that effectively communicate key messages and drive audience engagement. Exceptional written and verbal communication skills. • Additional Requirements: o Ability to manage multiple projects simultaneously with a hands-on, proactive approach. o Ability to work in a fast-paced dynamic environment. o Regular, predictable, full attendance is an essential function of the job o Willingness to travel as needed (up to 20%). Travel as needed (up to 20%), adhere to the required schedule, and complete necessary employment screenings, including background checks (past employment, education, and criminal history) and drug testing. o Perform additional tasks as assigned by the employer brand director. PHYSICAL REQUIREMENTS: • The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The associate must regularly lift and /or move up to twenty-five pounds, frequently lift and/or move up to fifty pounds. • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. • While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms. Penske is an Equal Opportunity Employer. About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Job Category: Human Resources Job Family: Human Resources Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID:
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Business Applications you will manage analytical, business, and technical support functions related to strategic treasury functions, processes, and applications. This role provides strategic direction to teams and processes supporting business analytics and decision-making processes including business, technology, and process improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Directs human and technical resources supporting business processes and applications, considering current and future business needs and opportunities. Manages the identification, research, and analysis of business, process, and technology opportunities. Provides direction to staff influencing and implementing business and process improvements, leveraging change management skills and processes. Oversee advisory processes and provide high level consulting with customers on matters related to overall business analytics and decision support solutions. Ensure that team maintains understanding of business processes, supporting applications, and strategic direction. Collaborates and exchanges information with team members, customers, and information services to ensure dependencies, risks, and opportunities are identified. Manage team projects and activities using project management methodology. Directs independent research of complex business issues, requires expert level knowledge of business principles and theories. Leads/participate in development and/or maintenance of complex business analytics and decision support solutions. Provides work direction and coaching for employees in groups and makes pay and performance decisions for staff. Develop and tracks metrics appropriate for projects and processes. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 or more years experience working in an analytical or technology support position. 3 or more years of direct supervisory experience or leadership of projects of equivalent length and complexity. What sets you apart: US military experience through military service or a military spouse/domestic partner. Proficiency in SAP. Project Management experience. Demonstrated experience working in Agile Frameworks. Treasury and/or Accounting background. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Business Applications you will manage analytical, business, and technical support functions related to strategic treasury functions, processes, and applications. This role provides strategic direction to teams and processes supporting business analytics and decision-making processes including business, technology, and process improvements. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Charlotte, NC. Relocation assistance is not available for this position. What you'll do: Directs human and technical resources supporting business processes and applications, considering current and future business needs and opportunities. Manages the identification, research, and analysis of business, process, and technology opportunities. Provides direction to staff influencing and implementing business and process improvements, leveraging change management skills and processes. Oversee advisory processes and provide high level consulting with customers on matters related to overall business analytics and decision support solutions. Ensure that team maintains understanding of business processes, supporting applications, and strategic direction. Collaborates and exchanges information with team members, customers, and information services to ensure dependencies, risks, and opportunities are identified. Manage team projects and activities using project management methodology. Directs independent research of complex business issues, requires expert level knowledge of business principles and theories. Leads/participate in development and/or maintenance of complex business analytics and decision support solutions. Provides work direction and coaching for employees in groups and makes pay and performance decisions for staff. Develop and tracks metrics appropriate for projects and processes. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 or more years experience working in an analytical or technology support position. 3 or more years of direct supervisory experience or leadership of projects of equivalent length and complexity. What sets you apart: US military experience through military service or a military spouse/domestic partner. Proficiency in SAP. Project Management experience. Demonstrated experience working in Agile Frameworks. Treasury and/or Accounting background. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within 60 mile radius of a USAA office will be expected to work on-site 4 days per week. We have multiple exciting opportunities available on our Modeling Factory and Insights & Development teams. As a dedicated Actuarial Analyst I, you will be a near-credentialed analyst responsible for independently applying complex technical and actuarial methodologies as well as requiring expert knowledge in one actuarial practice area (pricing, reserving, modeling, catastrophe risk, claims analytics, product management, etc.) to complete unstructured projects. What you'll do: Independently applies complex technical and actuarial methodologies, as well as proficient actuarial knowledge, to complete unstructured projects (e.g., selects and ensures quality of data used to perform trend analysis supports rate level indications; translates business problem into technical requirements; runs catastrophe models and interprets and communicates results to support business activities while executing and enhancing a strong control environment with guidance from an experienced catastrophe modeler. Utilizes actuarial, mathematical, or statistical techniques to augment actuarial work product. Creates and delivers training to teammates on mechanics of actuarial tools and processes. Applies understanding of products supported, stakeholders' needs, and industry trends to solve unstructured business problems. Identifies compliance gaps and process improvements and recommends develop solutions. Leads unit initiatives and participates in cross-functional efforts as a technical subject matter expert. Effectively communicates insights and solutions to all audiences, including executive leadership. Synthesizes complex and conflicting information into a clear and influential value proposition. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of Actuarial or analytical business experience. No more than 2 Casualty Actuarial Society (CAS) exams away from Associate of the Casualty Actuarial Society (ACAS) Credential and All Validation of Education Experience (VEEs) completed. Demonstrated competency with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making. Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience communicating complex solutions and analysis to both technical and nontechnical audiences. What sets you apart: A passion for creative and innovative work that improves existing processes and creates new, repeatable and automated workflows that enhance team productivity. Basic understanding of GLM or GBM modeling algorithms. Intermediate knowledge of Model Risk Management, Model Governance, and Regulatory requirements. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/24/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within 60 mile radius of a USAA office will be expected to work on-site 4 days per week. We have multiple exciting opportunities available on our Modeling Factory and Insights & Development teams. As a dedicated Actuarial Analyst I, you will be a near-credentialed analyst responsible for independently applying complex technical and actuarial methodologies as well as requiring expert knowledge in one actuarial practice area (pricing, reserving, modeling, catastrophe risk, claims analytics, product management, etc.) to complete unstructured projects. What you'll do: Independently applies complex technical and actuarial methodologies, as well as proficient actuarial knowledge, to complete unstructured projects (e.g., selects and ensures quality of data used to perform trend analysis supports rate level indications; translates business problem into technical requirements; runs catastrophe models and interprets and communicates results to support business activities while executing and enhancing a strong control environment with guidance from an experienced catastrophe modeler. Utilizes actuarial, mathematical, or statistical techniques to augment actuarial work product. Creates and delivers training to teammates on mechanics of actuarial tools and processes. Applies understanding of products supported, stakeholders' needs, and industry trends to solve unstructured business problems. Identifies compliance gaps and process improvements and recommends develop solutions. Leads unit initiatives and participates in cross-functional efforts as a technical subject matter expert. Effectively communicates insights and solutions to all audiences, including executive leadership. Synthesizes complex and conflicting information into a clear and influential value proposition. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of Actuarial or analytical business experience. No more than 2 Casualty Actuarial Society (CAS) exams away from Associate of the Casualty Actuarial Society (ACAS) Credential and All Validation of Education Experience (VEEs) completed. Demonstrated competency with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making. Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience communicating complex solutions and analysis to both technical and nontechnical audiences. What sets you apart: A passion for creative and innovative work that improves existing processes and creates new, repeatable and automated workflows that enhance team productivity. Basic understanding of GLM or GBM modeling algorithms. Intermediate knowledge of Model Risk Management, Model Governance, and Regulatory requirements. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
POSITION SUMMARY: Are you a strategic thinker with a flair for brand creative design? Do you have a strong desire to help an organization attract top talent? Penske is seeking an Employer Brand Manager - Campaign Design and Creative to join our dynamic Talent Acquisition team. This role will focus on amplifying our presence, elevate our brand story, reaching talent for our targeted roles, and position us as an employer of choice. In this role, you will spearhead employer brand campaigns across various channels, crafting compelling narratives that resonate both internally and externally. If you have a passion for employer branding, a track record in campaign design, and a knack for cross-channel digital strategy, this is the perfect opportunity for you. Qualified candidates will have at least 5 years of experience leading employer brand initiatives preferably within a large, multi-site organization. Proven experience in leading brand awareness efforts, recruitment strategies, and demonstrating strong project management excellence will set you apart. Optimal candidates will have prior supervisory experience of direct reports and demonstrates success of getting work done through others. This role will have strong collaboration with our corporate Marketing partners and external brand partners. Join us to shape and showcase our employer brand and make a lasting impact! Penske recognizes the importance of meaningful work and opportunities to gain new skills and perspectives through multiple development channels. This position will be based out of our Corporate offices in Green Hills, PA, with a hybrid work schedule of 4 days in the office. JOB RESPONSIBILITIES: • Brand Narrative: Create and promote a strong, consistent brand narrative through various mediums. Suggest visual and video content needs and guide messaging and asset creation. Maintain an asset lifecycle project map and an ongoing content calendar. • Design Concepts: Develop quarterly marketing design concepts that align with business hiring objectives. Create content that highlights our company, culture, work environment, job opportunities, and events. • Campaign Management: Collaborate with employer brand leadership, marketing teams, and third-party agencies to oversee the strategic planning, creation, and execution of multi-channel content. Focus on social media and digital platforms to enhance awareness of the Penske employer brand and company culture. • Creative Collaboration: Work closely with cross-functional partners and agency creative teams to develop and implement campaigns, career site experiences, and channel-specific creative strategies. Manage asset creation, execution, and performance reporting for each campaign or asset execution. • Content Development: Collaborate with Penske's marketing team and agency partners to review and refine content and creative design for recruitment advertising. Focus on raising awareness of our company culture and converting candidates for open positions. This could include video and/or photography projects and productions. • Media Integration: Coordinate media efforts with talent acquisition technology to automate lead and source tracking. Develop source tags and UTM links to track campaign effectiveness. • Key Recruitment Platforms: Maintenance and enhancement initiatives of career site and key media platforms. • Social Media Presence: Collaborate across department peers that manage recruitment marketing to plan, establish, and oversee Penske's social media presence across platforms such as Twitter, Facebook, LinkedIn, Instagram, and YouTube. Develop strategies to attract prospective employees and identify new recruitment opportunities. • Performance Optimization and Reporting: Utilize performance insights and analytics to experiment with new approaches across digital touchpoints. Optimize marketing and communications strategies based on key learnings. Partner with team to review media data and reporting to measure overall metrics and ROI. • Candidate Experience: Monitor and manage the candidate experience and the company's digital reputation including employer review platforms. Ensure alignment of brand work with recruitment marketing efforts including company profiles and even • Leadership and Communication: Provide strong leadership and communication, inspiring cross-functional teams to achieve both short-term and long-term creative and brand objectives. • Industry Trends: Stay current with industry and marketing trends, continuously researching innovative channels and ideas to advance our branding and marketing efforts. • Adaptability: Thrive in a dynamic, fast-paced environment, managing a high volume of activity and adapting to changing needs. QUALIFICATIONS: • Education: Bachelor's degree in Marketing, Communications, Human Resources, or a related field. • Experience: o At least 5 years in leading employer branding and recruitment marketing is required. o 2-4 years of experience in campaign design and management is required. o Prior experience in Talent Acquisition or Recruiting is a highly preferred. o At least 2 years of demonstrated leadership, optimally leading direct reports is highly preferred. Minimally, must have experience leading the work of teams. • Skills and Knowledge: o Expertise in multi-channel media strategy and recruitment marketing programs. o Deep understanding of social media platforms and paid marketing strategies. o Ability to analyze and communicate ROI, KPIs, and reporting metrics effectively. o Strong project management experience with demonstrated success o Strong negotiation and management skills with media partners and vendors. o Proven ability to deliver compelling and engaging presentations that effectively communicate key messages and drive audience engagement. Exceptional written and verbal communication skills. • Additional Requirements: o Ability to manage multiple projects simultaneously with a hands-on, proactive approach. o Ability to work in a fast-paced dynamic environment. o Regular, predictable, full attendance is an essential function of the job o Willingness to travel as needed (up to 20%). Travel as needed (up to 20%), adhere to the required schedule, and complete necessary employment screenings, including background checks (past employment, education, and criminal history) and drug testing. o Perform additional tasks as assigned by the employer brand director. PHYSICAL REQUIREMENTS: • The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The associate must regularly lift and /or move up to twenty-five pounds, frequently lift and/or move up to fifty pounds. • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. • While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms. Penske is an Equal Opportunity Employer. About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Job Category: Human Resources Job Family: Human Resources Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID:
05/24/2026
Full time
POSITION SUMMARY: Are you a strategic thinker with a flair for brand creative design? Do you have a strong desire to help an organization attract top talent? Penske is seeking an Employer Brand Manager - Campaign Design and Creative to join our dynamic Talent Acquisition team. This role will focus on amplifying our presence, elevate our brand story, reaching talent for our targeted roles, and position us as an employer of choice. In this role, you will spearhead employer brand campaigns across various channels, crafting compelling narratives that resonate both internally and externally. If you have a passion for employer branding, a track record in campaign design, and a knack for cross-channel digital strategy, this is the perfect opportunity for you. Qualified candidates will have at least 5 years of experience leading employer brand initiatives preferably within a large, multi-site organization. Proven experience in leading brand awareness efforts, recruitment strategies, and demonstrating strong project management excellence will set you apart. Optimal candidates will have prior supervisory experience of direct reports and demonstrates success of getting work done through others. This role will have strong collaboration with our corporate Marketing partners and external brand partners. Join us to shape and showcase our employer brand and make a lasting impact! Penske recognizes the importance of meaningful work and opportunities to gain new skills and perspectives through multiple development channels. This position will be based out of our Corporate offices in Green Hills, PA, with a hybrid work schedule of 4 days in the office. JOB RESPONSIBILITIES: • Brand Narrative: Create and promote a strong, consistent brand narrative through various mediums. Suggest visual and video content needs and guide messaging and asset creation. Maintain an asset lifecycle project map and an ongoing content calendar. • Design Concepts: Develop quarterly marketing design concepts that align with business hiring objectives. Create content that highlights our company, culture, work environment, job opportunities, and events. • Campaign Management: Collaborate with employer brand leadership, marketing teams, and third-party agencies to oversee the strategic planning, creation, and execution of multi-channel content. Focus on social media and digital platforms to enhance awareness of the Penske employer brand and company culture. • Creative Collaboration: Work closely with cross-functional partners and agency creative teams to develop and implement campaigns, career site experiences, and channel-specific creative strategies. Manage asset creation, execution, and performance reporting for each campaign or asset execution. • Content Development: Collaborate with Penske's marketing team and agency partners to review and refine content and creative design for recruitment advertising. Focus on raising awareness of our company culture and converting candidates for open positions. This could include video and/or photography projects and productions. • Media Integration: Coordinate media efforts with talent acquisition technology to automate lead and source tracking. Develop source tags and UTM links to track campaign effectiveness. • Key Recruitment Platforms: Maintenance and enhancement initiatives of career site and key media platforms. • Social Media Presence: Collaborate across department peers that manage recruitment marketing to plan, establish, and oversee Penske's social media presence across platforms such as Twitter, Facebook, LinkedIn, Instagram, and YouTube. Develop strategies to attract prospective employees and identify new recruitment opportunities. • Performance Optimization and Reporting: Utilize performance insights and analytics to experiment with new approaches across digital touchpoints. Optimize marketing and communications strategies based on key learnings. Partner with team to review media data and reporting to measure overall metrics and ROI. • Candidate Experience: Monitor and manage the candidate experience and the company's digital reputation including employer review platforms. Ensure alignment of brand work with recruitment marketing efforts including company profiles and even • Leadership and Communication: Provide strong leadership and communication, inspiring cross-functional teams to achieve both short-term and long-term creative and brand objectives. • Industry Trends: Stay current with industry and marketing trends, continuously researching innovative channels and ideas to advance our branding and marketing efforts. • Adaptability: Thrive in a dynamic, fast-paced environment, managing a high volume of activity and adapting to changing needs. QUALIFICATIONS: • Education: Bachelor's degree in Marketing, Communications, Human Resources, or a related field. • Experience: o At least 5 years in leading employer branding and recruitment marketing is required. o 2-4 years of experience in campaign design and management is required. o Prior experience in Talent Acquisition or Recruiting is a highly preferred. o At least 2 years of demonstrated leadership, optimally leading direct reports is highly preferred. Minimally, must have experience leading the work of teams. • Skills and Knowledge: o Expertise in multi-channel media strategy and recruitment marketing programs. o Deep understanding of social media platforms and paid marketing strategies. o Ability to analyze and communicate ROI, KPIs, and reporting metrics effectively. o Strong project management experience with demonstrated success o Strong negotiation and management skills with media partners and vendors. o Proven ability to deliver compelling and engaging presentations that effectively communicate key messages and drive audience engagement. Exceptional written and verbal communication skills. • Additional Requirements: o Ability to manage multiple projects simultaneously with a hands-on, proactive approach. o Ability to work in a fast-paced dynamic environment. o Regular, predictable, full attendance is an essential function of the job o Willingness to travel as needed (up to 20%). Travel as needed (up to 20%), adhere to the required schedule, and complete necessary employment screenings, including background checks (past employment, education, and criminal history) and drug testing. o Perform additional tasks as assigned by the employer brand director. PHYSICAL REQUIREMENTS: • The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The associate must regularly lift and /or move up to twenty-five pounds, frequently lift and/or move up to fifty pounds. • Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. • While performing the duties of this Job, the associate is regularly required to stand; walk; sit and talk or hear. The associate is frequently required to use hands to finger, handle, or feel and reach with hands and arms. Penske is an Equal Opportunity Employer. About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Job Category: Human Resources Job Family: Human Resources Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID:
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within 60 mile radius of a USAA office will be expected to work on-site 4 days per week. We have multiple exciting opportunities available on our Modeling Factory and Insights & Development teams. As a dedicated Actuarial Analyst I, you will be a near-credentialed analyst responsible for independently applying complex technical and actuarial methodologies as well as requiring expert knowledge in one actuarial practice area (pricing, reserving, modeling, catastrophe risk, claims analytics, product management, etc.) to complete unstructured projects. What you'll do: Independently applies complex technical and actuarial methodologies, as well as proficient actuarial knowledge, to complete unstructured projects (e.g., selects and ensures quality of data used to perform trend analysis supports rate level indications; translates business problem into technical requirements; runs catastrophe models and interprets and communicates results to support business activities while executing and enhancing a strong control environment with guidance from an experienced catastrophe modeler. Utilizes actuarial, mathematical, or statistical techniques to augment actuarial work product. Creates and delivers training to teammates on mechanics of actuarial tools and processes. Applies understanding of products supported, stakeholders' needs, and industry trends to solve unstructured business problems. Identifies compliance gaps and process improvements and recommends develop solutions. Leads unit initiatives and participates in cross-functional efforts as a technical subject matter expert. Effectively communicates insights and solutions to all audiences, including executive leadership. Synthesizes complex and conflicting information into a clear and influential value proposition. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of Actuarial or analytical business experience. No more than 2 Casualty Actuarial Society (CAS) exams away from Associate of the Casualty Actuarial Society (ACAS) Credential and All Validation of Education Experience (VEEs) completed. Demonstrated competency with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making. Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience communicating complex solutions and analysis to both technical and nontechnical audiences. What sets you apart: A passion for creative and innovative work that improves existing processes and creates new, repeatable and automated workflows that enhance team productivity. Basic understanding of GLM or GBM modeling algorithms. Intermediate knowledge of Model Risk Management, Model Governance, and Regulatory requirements. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/23/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within 60 mile radius of a USAA office will be expected to work on-site 4 days per week. We have multiple exciting opportunities available on our Modeling Factory and Insights & Development teams. As a dedicated Actuarial Analyst I, you will be a near-credentialed analyst responsible for independently applying complex technical and actuarial methodologies as well as requiring expert knowledge in one actuarial practice area (pricing, reserving, modeling, catastrophe risk, claims analytics, product management, etc.) to complete unstructured projects. What you'll do: Independently applies complex technical and actuarial methodologies, as well as proficient actuarial knowledge, to complete unstructured projects (e.g., selects and ensures quality of data used to perform trend analysis supports rate level indications; translates business problem into technical requirements; runs catastrophe models and interprets and communicates results to support business activities while executing and enhancing a strong control environment with guidance from an experienced catastrophe modeler. Utilizes actuarial, mathematical, or statistical techniques to augment actuarial work product. Creates and delivers training to teammates on mechanics of actuarial tools and processes. Applies understanding of products supported, stakeholders' needs, and industry trends to solve unstructured business problems. Identifies compliance gaps and process improvements and recommends develop solutions. Leads unit initiatives and participates in cross-functional efforts as a technical subject matter expert. Effectively communicates insights and solutions to all audiences, including executive leadership. Synthesizes complex and conflicting information into a clear and influential value proposition. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years of Actuarial or analytical business experience. No more than 2 Casualty Actuarial Society (CAS) exams away from Associate of the Casualty Actuarial Society (ACAS) Credential and All Validation of Education Experience (VEEs) completed. Demonstrated competency with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making. Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience communicating complex solutions and analysis to both technical and nontechnical audiences. What sets you apart: A passion for creative and innovative work that improves existing processes and creates new, repeatable and automated workflows that enhance team productivity. Basic understanding of GLM or GBM modeling algorithms. Intermediate knowledge of Model Risk Management, Model Governance, and Regulatory requirements. US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a Credit Risk Analytics Manager I, you will play a pivotal role in supporting the execution, maintenance, and enhancement of analytical models. You will be instrumental in complex data gathering and sophisticated analysis, contributing significantly to the preparation of Loss Forecasts and comprehensive risk management reports. This position offers the opportunity to apply and deepen your expertise in quantitative credit, financial analytics, and advanced predictive modeling techniques within a dynamic banking environment. You will collaborate closely with senior leadership and cross-functional teams to drive robust risk assessments, challenge existing strategies, and inform critical risk and strategy proposals. Join our high-performing team to lead key initiatives in risk analytics, mentor junior analysts, and make substantial contributions to the strategic financial health and risk management of the bank. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Applies advanced analytical skills to assess risks and opportunities across multiple Bank consumer portfolios and translates results into strategic solutions. Assists in delivering Bank strategies across lines of defense by effectively developing and improving complex analytical frameworks, information, and insights to key stakeholders. Conducts and develops advanced quantitative analysis utilizing extensive internal and external data sources to bring structure to problems. Builds and may assist in maintaining effective risk management frameworks which can identify, measure, or mitigate risk. Develops and maintains comprehensive risk reporting in support of management and committee oversight of existing and emerging risks. May conduct effective challenge of credit, product, and/or risk proposals through detailed research and vetting, leveraging banking product, regulatory and industry knowledge, and critical thinking skills to support strong portfolio performance outcomes. May develop and/or execute complex financial risk sensitivity analysis. May execute or support implementation of credit and/or financial modeling infrastructure. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years experience in an analytical field or work focused on risk management execution, analytics or risk assessments; OR 2 years experience in an analytical field or focused on risk management execution, analytics or risk assessments with an advanced degree in a quantitative, scientific, engineering, business or technical field; OR an equivalent level of demonstrated competencies in leading risk management execution, advanced analytics, and risk assessments. Experience with data, code, or reporting tools. Experience communicating complex analytical insights to various stakeholders. Ability to apply critical thinking skills with various data to problem solve effectively. Experience driving results through collaboration. What sets you apart: US military experience through military service or a military spouse/domestic partner. Advanced Technical Skills: Proficiency in at least one programming language such as SQL, Python or R. Data Analysis & Big Data: Proven ability to query, manipulate, and analyze large and complex datasets. Forecasting & Analytics: Strong understanding of forecasting methodologies and advanced analytical techniques. Communication & Presentation: Excellent written and verbal communication skills, with the ability to present complex findings clearly to both technical and non-technical audiences. Problem-Solving: Strong analytical and problem-solving skills with a strategic mindset. Proficiency in Microsoft Office: Advanced skills in Excel, PowerPoint, and other relevant tools. Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/23/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a Credit Risk Analytics Manager I, you will play a pivotal role in supporting the execution, maintenance, and enhancement of analytical models. You will be instrumental in complex data gathering and sophisticated analysis, contributing significantly to the preparation of Loss Forecasts and comprehensive risk management reports. This position offers the opportunity to apply and deepen your expertise in quantitative credit, financial analytics, and advanced predictive modeling techniques within a dynamic banking environment. You will collaborate closely with senior leadership and cross-functional teams to drive robust risk assessments, challenge existing strategies, and inform critical risk and strategy proposals. Join our high-performing team to lead key initiatives in risk analytics, mentor junior analysts, and make substantial contributions to the strategic financial health and risk management of the bank. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: Applies advanced analytical skills to assess risks and opportunities across multiple Bank consumer portfolios and translates results into strategic solutions. Assists in delivering Bank strategies across lines of defense by effectively developing and improving complex analytical frameworks, information, and insights to key stakeholders. Conducts and develops advanced quantitative analysis utilizing extensive internal and external data sources to bring structure to problems. Builds and may assist in maintaining effective risk management frameworks which can identify, measure, or mitigate risk. Develops and maintains comprehensive risk reporting in support of management and committee oversight of existing and emerging risks. May conduct effective challenge of credit, product, and/or risk proposals through detailed research and vetting, leveraging banking product, regulatory and industry knowledge, and critical thinking skills to support strong portfolio performance outcomes. May develop and/or execute complex financial risk sensitivity analysis. May execute or support implementation of credit and/or financial modeling infrastructure. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 4 years experience in an analytical field or work focused on risk management execution, analytics or risk assessments; OR 2 years experience in an analytical field or focused on risk management execution, analytics or risk assessments with an advanced degree in a quantitative, scientific, engineering, business or technical field; OR an equivalent level of demonstrated competencies in leading risk management execution, advanced analytics, and risk assessments. Experience with data, code, or reporting tools. Experience communicating complex analytical insights to various stakeholders. Ability to apply critical thinking skills with various data to problem solve effectively. Experience driving results through collaboration. What sets you apart: US military experience through military service or a military spouse/domestic partner. Advanced Technical Skills: Proficiency in at least one programming language such as SQL, Python or R. Data Analysis & Big Data: Proven ability to query, manipulate, and analyze large and complex datasets. Forecasting & Analytics: Strong understanding of forecasting methodologies and advanced analytical techniques. Communication & Presentation: Excellent written and verbal communication skills, with the ability to present complex findings clearly to both technical and non-technical audiences. Problem-Solving: Strong analytical and problem-solving skills with a strategic mindset. Proficiency in Microsoft Office: Advanced skills in Excel, PowerPoint, and other relevant tools. Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
