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Date Posted: 2026-04-30 Country: United States of America Location: US-AZ-TUCSON- E Hermans Rd BLDG 801 (External Site) Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required on day 1 At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. We deliver solutions that help our nation and allies defend freedoms and deter aggression, creating a safer, more secure world. Join us and help shape the future of aerospace and defense. The Naval Power organization is looking to hire a Chief Engineer (CE) for the Standard Missile 2 Blk IIIA/IIIB/IIIAZ (SM-2) production and depot programs. The SM-2 CE will lead in the management of technical performance, risk, cost and schedule of build and delivery of missiles, spares and test equipment to Foreign Military Sales (FMS) countries. This CE role supports four unique contracts with a combined value of >$1B. The SM-2 IIIA/IIIB/IIIAZ production program delivers multiple different missile configurations to numerous foreign partners. They are also responsible for the depot activity on the program as well as sustainment of production Test Equipment at multiple production locations. The CE over these contracts will also have technical oversight for delivery and installation of test equipment at international depot and maintenance facilities. This position is located onsite in Tucson, AZ. What You Will Do Helping define and driving production execution based on product vision, strategy, and goals to align with multiple Programs/Customers and facilitate conflict resolution. Ensure technical integrity and engineering execution across the IPT and other functions to meet and/or exceed cost, schedule, and technical requirements. Primary technical point of contact with production team and communication to senior leaders. Support the capture of new business and influence technical and product line road maps, ensuring they are reflected in program planning and execution. Plan out and lead any obsolescence and respin activities. Owning and driving Configuration Control Board and Supplier Change Board. Drive positive change within the production environment as a key stakeholder in Failure Review Boards, FRACAS activities and other continuous improvement efforts. Technically engage with major subcontractors and partners to ensure product deliverables. Direct a team of multi-disciplined engineers in support of production deliveries. Qualifications You Must Have Typically requires a bachelor's degree in science, Technology, Engineering, or Mathematics (STEM) and a minimum of 10 years of prior relevant experience unless prohibited by local laws/regulations. Experience with system development and design, requirements development, management, verification, system integration and test, and production. Experience working on production programs. Experience as a technical leader who can develop work plans and drive execution. Experience leading engineering teams. Experience managing resources with multi-million-dollar annual budgets. Experience in strategic development, customer interface, or contract capture in the Defense Industry, Active and transferable U.S. government issued Secret security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance. Qualifications We Prefer RMD Level 4 Certified Chief Engineer. Excellent communication, technical writing, oral presentation, and interpersonal skills. Experience in leading and executing production of complex system architectures. Demonstrated experience across the product lifecycle, including concept development, architecture, design, integration, verification, and production. Proven ability to develop effective internal and external customer relationships to ensure customer satisfaction and continued business. Direct experience with Engineering Risks and Opportunities (R&O) Management. Master's degree in engineering, Physics, or related discipline. What We Offer Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. Relocation Eligibility. Learn More & Apply Now Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as: Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Candidates will learn more about role type and current site status throughout the recruiting process. For onsite roles, commuting to and from the assigned site is the employee's personal responsibility. This position requires a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 157,200 USD - 298,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms

IT Manager Section I: Brief Summary of the Job. Under the supervision of the City Administrator, the IT Manager is an exempt position under FLSA. The IT Manager is responsible for all information technology functions. This position is the single point of contact for all IT-related matters such as infrastructure, software, platforms, or end-user support and is responsible for managing external vendor relationships, administering cloud platforms, enforcing governance policies, coordinating data and analytics initiatives, and driving the City's technology strategy. The IT Manager triages, escalates, and ensures resolution of all technology issues, directly handling software and platform matters while coordinating with the City's Managed Service Provider (MSP) for infrastructure and hardware support. This position assumes full ownership of all IT coordination and vendor management. Section II: Essential Duties of the Job. Serve as the first point of contact for all IT-related issues and either resolve directly or escalate to the appropriate vendor Serve as the single point of contact for all technology vendors, including the MSP, software vendors, and implementation partners Manage all IT vendor contracts, service level agreements, and performance accountability Coordinate with the MSP on all infrastructure, network, hardware, and helpdesk matters; hold the MSP accountable for response times and SLA compliance Proactively monitors system performance for opportunities to improve existing configurations Directly troubleshoot and resolve software, platform, and cloud-related issues that fall outside MSP scope Maintain awareness of all open IT issues and provide status updates to affected staff and leadership; ensure resolution Administer Microsoft 365 to include user provisioning, license management, security policies, and group configurations Design and maintain SharePoint with standardized department sites, permission models, and content governance Manage cloud storage strategy across OneDrive, SharePoint, and any legacy or application-dependent file systems Conduct regular access reviews to ensure permissions align with current roles and responsibilities Oversee software licensing, renewals, and compliance across all City applications Develop, implement, and enforce IT policies including acceptable use, software procurement, data governance and cloud usage standards Maintain the City's Software Matrix documenting all applications, owners, costs, renewal dates, and integration dependencies; manage software evaluation and approval process Ensure compliance with applicable regulations including CJIS requirements for law enforcement systems Establish and maintain data classification guidelines, incident response procedures, and security standards Coordinate with data and analytics vendors to ensure alignment between platform initiatives and City priorities Develop and manage the annual IT operating and capital budgets Track and forecast technology expenditures including licensing, vendor contracts, hardware lifecycle, and project costs Provide financial analysis and cost-benefit recommendations for technology investments Manage procurement processes, purchase orders, and invoice approvals for all IT-related expenditures Own and maintain the City's IT strategic roadmap, updating quarterly and aligning with department needs and City objectives to include providing recommendations for continued cyber security and technological needs Provide technology guidance and recommendations to department heads and City leadership Duties, responsibilities, scheduling, shift assignments and work location, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Section III: Education, Formal Training and/or Certifications Required. Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or a related field; or equivalent combination of education and experience Preferred: Professional certifications such as Microsoft 365 Certified, PMP, ITIL Foundation, CompTIA Project+, or equivalent Section IV: Experience. 3-5 years of progressive experience in IT management, systems administration, or technology coordination to include a proven ability to communicate technical concepts to non-technical audiences and vendor management experience Experience with Microsoft 365 administration, including SharePoint, Teams, and Azure Active Directory Preferred: 5 or more years of experience Municipal, county, or government IT experience Experience with ERP systems (Tyler Technologies / Incode) and document management systems (LaserFiche or similar) Familiarity with data platforms, business intelligence tools and Azure cloud services Section V: Special Knowledge, Skills and Abilities. A thorough knowledge of IT infrastructure concepts, cloud platforms, networking fundamentals, and cybersecurity best practices. Strong understanding of IT governance principles, software lifecycle management, and procurement processes. Knowledge of CJIS compliance requirements. Ability to manage multiple competing priorities and deliver results in a fast-paced environment as well as manage time and meet expected deadlines in general. Strong vendor management and negotiation skills. Ability to work independently with minimal supervision while keeping leadership informed of progress and issues. Skill in developing and enforcing policies, standards, and procedures. Ability to build collaborative relationships across departments and with external partners. Strong written and verbal communication skills, including the ability to prepare reports and presentations for City Council. Commitment to public service and understanding of the unique operational context of municipal government. Attention to detail, analytical skills including research skills, ability to interpret data, ability to conceptualize and ability to write recommendations. Budget management aptitude. Computer software skills to include latest Microsoft Office products. Network and security management skills. Knowledge of appropriate computer operating systems and applications. Comprehensive understanding and substantive experience in network systems engineering, computing systems, software applications and disaster recovery. Ability to maintain confidentiality. This employee should possess excellent organizational, project management and problem-solving skills. Decision-Making: This employee is the central point of contact who makes decisions about resolving IT-related issues, and addressing IT-related software, hardware or technological needs. Supervision: This employee works under the supervision of the City Administrator and manages oversight of any IT vendor relationships, interactions and/or projects. Financial Accountability: This employee is responsible for advising on the care and safe use of IT-related equipment and resources. This position tracks resources to provide updates on IT-related items during the annual insurance coverage and budget review. Personal Relations: Daily contact with co-worker and the City Administrator and contact as necessary with the City Attorney and the organization's governing body is expected. Section VI: Physical, Environmental, and Special Working Conditions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, communicate, reach and manipulate objects, tools or controls; minimal physical exertion, involves moving objects weighing up to five pounds on a regular basis and may require moving materials weighing up to 30 pounds; manual dexterity and coordination are required while operating equipment such as computer keyboard, calculator, and standard office equipment. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work setting and noise level is typical of most office environments; minimal travel may be required to other City facilities, attend offsite meetings and conferences. Occasional work outside standard business hours for system maintenance, updates or emergency response. All City employees may be called upon to assist other departments in a declared emergency. Compensation details: 94036.8-142584 Yearly Salary PI-1637

IT Manager Section I: Brief Summary of the Job. Under the supervision of the City Administrator, the IT Manager is an exempt position under FLSA. The IT Manager is responsible for all information technology functions. This position is the single point of contact for all IT-related matters such as infrastructure, software, platforms, or end-user support and is responsible for managing external vendor relationships, administering cloud platforms, enforcing governance policies, coordinating data and analytics initiatives, and driving the City's technology strategy. The IT Manager triages, escalates, and ensures resolution of all technology issues, directly handling software and platform matters while coordinating with the City's Managed Service Provider (MSP) for infrastructure and hardware support. This position assumes full ownership of all IT coordination and vendor management. Section II: Essential Duties of the Job. Serve as the first point of contact for all IT-related issues and either resolve directly or escalate to the appropriate vendor Serve as the single point of contact for all technology vendors, including the MSP, software vendors, and implementation partners Manage all IT vendor contracts, service level agreements, and performance accountability Coordinate with the MSP on all infrastructure, network, hardware, and helpdesk matters; hold the MSP accountable for response times and SLA compliance Proactively monitors system performance for opportunities to improve existing configurations Directly troubleshoot and resolve software, platform, and cloud-related issues that fall outside MSP scope Maintain awareness of all open IT issues and provide status updates to affected staff and leadership; ensure resolution Administer Microsoft 365 to include user provisioning, license management, security policies, and group configurations Design and maintain SharePoint with standardized department sites, permission models, and content governance Manage cloud storage strategy across OneDrive, SharePoint, and any legacy or application-dependent file systems Conduct regular access reviews to ensure permissions align with current roles and responsibilities Oversee software licensing, renewals, and compliance across all City applications Develop, implement, and enforce IT policies including acceptable use, software procurement, data governance and cloud usage standards Maintain the City's Software Matrix documenting all applications, owners, costs, renewal dates, and integration dependencies; manage software evaluation and approval process Ensure compliance with applicable regulations including CJIS requirements for law enforcement systems Establish and maintain data classification guidelines, incident response procedures, and security standards Coordinate with data and analytics vendors to ensure alignment between platform initiatives and City priorities Develop and manage the annual IT operating and capital budgets Track and forecast technology expenditures including licensing, vendor contracts, hardware lifecycle, and project costs Provide financial analysis and cost-benefit recommendations for technology investments Manage procurement processes, purchase orders, and invoice approvals for all IT-related expenditures Own and maintain the City's IT strategic roadmap, updating quarterly and aligning with department needs and City objectives to include providing recommendations for continued cyber security and technological needs Provide technology guidance and recommendations to department heads and City leadership Duties, responsibilities, scheduling, shift assignments and work location, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Section III: Education, Formal Training and/or Certifications Required. Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or a related field; or equivalent combination of education and experience Preferred: Professional certifications such as Microsoft 365 Certified, PMP, ITIL Foundation, CompTIA Project+, or equivalent Section IV: Experience. 3-5 years of progressive experience in IT management, systems administration, or technology coordination to include a proven ability to communicate technical concepts to non-technical audiences and vendor management experience Experience with Microsoft 365 administration, including SharePoint, Teams, and Azure Active Directory Preferred: 5 or more years of experience Municipal, county, or government IT experience Experience with ERP systems (Tyler Technologies / Incode) and document management systems (LaserFiche or similar) Familiarity with data platforms, business intelligence tools and Azure cloud services Section V: Special Knowledge, Skills and Abilities. A thorough knowledge of IT infrastructure concepts, cloud platforms, networking fundamentals, and cybersecurity best practices. Strong understanding of IT governance principles, software lifecycle management, and procurement processes. Knowledge of CJIS compliance requirements. Ability to manage multiple competing priorities and deliver results in a fast-paced environment as well as manage time and meet expected deadlines in general. Strong vendor management and negotiation skills. Ability to work independently with minimal supervision while keeping leadership informed of progress and issues. Skill in developing and enforcing policies, standards, and procedures. Ability to build collaborative relationships across departments and with external partners. Strong written and verbal communication skills, including the ability to prepare reports and presentations for City Council. Commitment to public service and understanding of the unique operational context of municipal government. Attention to detail, analytical skills including research skills, ability to interpret data, ability to conceptualize and ability to write recommendations. Budget management aptitude. Computer software skills to include latest Microsoft Office products. Network and security management skills. Knowledge of appropriate computer operating systems and applications. Comprehensive understanding and substantive experience in network systems engineering, computing systems, software applications and disaster recovery. Ability to maintain confidentiality. This employee should possess excellent organizational, project management and problem-solving skills. Decision-Making: This employee is the central point of contact who makes decisions about resolving IT-related issues, and addressing IT-related software, hardware or technological needs. Supervision: This employee works under the supervision of the City Administrator and manages oversight of any IT vendor relationships, interactions and/or projects. Financial Accountability: This employee is responsible for advising on the care and safe use of IT-related equipment and resources. This position tracks resources to provide updates on IT-related items during the annual insurance coverage and budget review. Personal Relations: Daily contact with co-worker and the City Administrator and contact as necessary with the City Attorney and the organization's governing body is expected. Section VI: Physical, Environmental, and Special Working Conditions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, communicate, reach and manipulate objects, tools or controls; minimal physical exertion, involves moving objects weighing up to five pounds on a regular basis and may require moving materials weighing up to 30 pounds; manual dexterity and coordination are required while operating equipment such as computer keyboard, calculator, and standard office equipment. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work setting and noise level is typical of most office environments; minimal travel may be required to other City facilities, attend offsite meetings and conferences. Occasional work outside standard business hours for system maintenance, updates or emergency response. All City employees may be called upon to assist other departments in a declared emergency. Compensation details: 94036.8-142584 Yearly Salary PI-1637

IT Manager Section I: Brief Summary of the Job. Under the supervision of the City Administrator, the IT Manager is an exempt position under FLSA. The IT Manager is responsible for all information technology functions. This position is the single point of contact for all IT-related matters such as infrastructure, software, platforms, or end-user support and is responsible for managing external vendor relationships, administering cloud platforms, enforcing governance policies, coordinating data and analytics initiatives, and driving the City's technology strategy. The IT Manager triages, escalates, and ensures resolution of all technology issues, directly handling software and platform matters while coordinating with the City's Managed Service Provider (MSP) for infrastructure and hardware support. This position assumes full ownership of all IT coordination and vendor management. Section II: Essential Duties of the Job. Serve as the first point of contact for all IT-related issues and either resolve directly or escalate to the appropriate vendor Serve as the single point of contact for all technology vendors, including the MSP, software vendors, and implementation partners Manage all IT vendor contracts, service level agreements, and performance accountability Coordinate with the MSP on all infrastructure, network, hardware, and helpdesk matters; hold the MSP accountable for response times and SLA compliance Proactively monitors system performance for opportunities to improve existing configurations Directly troubleshoot and resolve software, platform, and cloud-related issues that fall outside MSP scope Maintain awareness of all open IT issues and provide status updates to affected staff and leadership; ensure resolution Administer Microsoft 365 to include user provisioning, license management, security policies, and group configurations Design and maintain SharePoint with standardized department sites, permission models, and content governance Manage cloud storage strategy across OneDrive, SharePoint, and any legacy or application-dependent file systems Conduct regular access reviews to ensure permissions align with current roles and responsibilities Oversee software licensing, renewals, and compliance across all City applications Develop, implement, and enforce IT policies including acceptable use, software procurement, data governance and cloud usage standards Maintain the City's Software Matrix documenting all applications, owners, costs, renewal dates, and integration dependencies; manage software evaluation and approval process Ensure compliance with applicable regulations including CJIS requirements for law enforcement systems Establish and maintain data classification guidelines, incident response procedures, and security standards Coordinate with data and analytics vendors to ensure alignment between platform initiatives and City priorities Develop and manage the annual IT operating and capital budgets Track and forecast technology expenditures including licensing, vendor contracts, hardware lifecycle, and project costs Provide financial analysis and cost-benefit recommendations for technology investments Manage procurement processes, purchase orders, and invoice approvals for all IT-related expenditures Own and maintain the City's IT strategic roadmap, updating quarterly and aligning with department needs and City objectives to include providing recommendations for continued cyber security and technological needs Provide technology guidance and recommendations to department heads and City leadership Duties, responsibilities, scheduling, shift assignments and work location, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Section III: Education, Formal Training and/or Certifications Required. Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or a related field; or equivalent combination of education and experience Preferred: Professional certifications such as Microsoft 365 Certified, PMP, ITIL Foundation, CompTIA Project+, or equivalent Section IV: Experience. 3-5 years of progressive experience in IT management, systems administration, or technology coordination to include a proven ability to communicate technical concepts to non-technical audiences and vendor management experience Experience with Microsoft 365 administration, including SharePoint, Teams, and Azure Active Directory Preferred: 5 or more years of experience Municipal, county, or government IT experience Experience with ERP systems (Tyler Technologies / Incode) and document management systems (LaserFiche or similar) Familiarity with data platforms, business intelligence tools and Azure cloud services Section V: Special Knowledge, Skills and Abilities. A thorough knowledge of IT infrastructure concepts, cloud platforms, networking fundamentals, and cybersecurity best practices. Strong understanding of IT governance principles, software lifecycle management, and procurement processes. Knowledge of CJIS compliance requirements. Ability to manage multiple competing priorities and deliver results in a fast-paced environment as well as manage time and meet expected deadlines in general. Strong vendor management and negotiation skills. Ability to work independently with minimal supervision while keeping leadership informed of progress and issues. Skill in developing and enforcing policies, standards, and procedures. Ability to build collaborative relationships across departments and with external partners. Strong written and verbal communication skills, including the ability to prepare reports and presentations for City Council. Commitment to public service and understanding of the unique operational context of municipal government. Attention to detail, analytical skills including research skills, ability to interpret data, ability to conceptualize and ability to write recommendations. Budget management aptitude. Computer software skills to include latest Microsoft Office products. Network and security management skills. Knowledge of appropriate computer operating systems and applications. Comprehensive understanding and substantive experience in network systems engineering, computing systems, software applications and disaster recovery. Ability to maintain confidentiality. This employee should possess excellent organizational, project management and problem-solving skills. Decision-Making: This employee is the central point of contact who makes decisions about resolving IT-related issues, and addressing IT-related software, hardware or technological needs. Supervision: This employee works under the supervision of the City Administrator and manages oversight of any IT vendor relationships, interactions and/or projects. Financial Accountability: This employee is responsible for advising on the care and safe use of IT-related equipment and resources. This position tracks resources to provide updates on IT-related items during the annual insurance coverage and budget review. Personal Relations: Daily contact with co-worker and the City Administrator and contact as necessary with the City Attorney and the organization's governing body is expected. Section VI: Physical, Environmental, and Special Working Conditions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, communicate, reach and manipulate objects, tools or controls; minimal physical exertion, involves moving objects weighing up to five pounds on a regular basis and may require moving materials weighing up to 30 pounds; manual dexterity and coordination are required while operating equipment such as computer keyboard, calculator, and standard office equipment. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work setting and noise level is typical of most office environments; minimal travel may be required to other City facilities, attend offsite meetings and conferences. Occasional work outside standard business hours for system maintenance, updates or emergency response. All City employees may be called upon to assist other departments in a declared emergency. Compensation details: 94036.8-142584 Yearly Salary PI-1637

IT Manager Section I: Brief Summary of the Job. Under the supervision of the City Administrator, the IT Manager is an exempt position under FLSA. The IT Manager is responsible for all information technology functions. This position is the single point of contact for all IT-related matters such as infrastructure, software, platforms, or end-user support and is responsible for managing external vendor relationships, administering cloud platforms, enforcing governance policies, coordinating data and analytics initiatives, and driving the City's technology strategy. The IT Manager triages, escalates, and ensures resolution of all technology issues, directly handling software and platform matters while coordinating with the City's Managed Service Provider (MSP) for infrastructure and hardware support. This position assumes full ownership of all IT coordination and vendor management. Section II: Essential Duties of the Job. Serve as the first point of contact for all IT-related issues and either resolve directly or escalate to the appropriate vendor Serve as the single point of contact for all technology vendors, including the MSP, software vendors, and implementation partners Manage all IT vendor contracts, service level agreements, and performance accountability Coordinate with the MSP on all infrastructure, network, hardware, and helpdesk matters; hold the MSP accountable for response times and SLA compliance Proactively monitors system performance for opportunities to improve existing configurations Directly troubleshoot and resolve software, platform, and cloud-related issues that fall outside MSP scope Maintain awareness of all open IT issues and provide status updates to affected staff and leadership; ensure resolution Administer Microsoft 365 to include user provisioning, license management, security policies, and group configurations Design and maintain SharePoint with standardized department sites, permission models, and content governance Manage cloud storage strategy across OneDrive, SharePoint, and any legacy or application-dependent file systems Conduct regular access reviews to ensure permissions align with current roles and responsibilities Oversee software licensing, renewals, and compliance across all City applications Develop, implement, and enforce IT policies including acceptable use, software procurement, data governance and cloud usage standards Maintain the City's Software Matrix documenting all applications, owners, costs, renewal dates, and integration dependencies; manage software evaluation and approval process Ensure compliance with applicable regulations including CJIS requirements for law enforcement systems Establish and maintain data classification guidelines, incident response procedures, and security standards Coordinate with data and analytics vendors to ensure alignment between platform initiatives and City priorities Develop and manage the annual IT operating and capital budgets Track and forecast technology expenditures including licensing, vendor contracts, hardware lifecycle, and project costs Provide financial analysis and cost-benefit recommendations for technology investments Manage procurement processes, purchase orders, and invoice approvals for all IT-related expenditures Own and maintain the City's IT strategic roadmap, updating quarterly and aligning with department needs and City objectives to include providing recommendations for continued cyber security and technological needs Provide technology guidance and recommendations to department heads and City leadership Duties, responsibilities, scheduling, shift assignments and work location, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Section III: Education, Formal Training and/or Certifications Required. Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or a related field; or equivalent combination of education and experience Preferred: Professional certifications such as Microsoft 365 Certified, PMP, ITIL Foundation, CompTIA Project+, or equivalent Section IV: Experience. 3-5 years of progressive experience in IT management, systems administration, or technology coordination to include a proven ability to communicate technical concepts to non-technical audiences and vendor management experience Experience with Microsoft 365 administration, including SharePoint, Teams, and Azure Active Directory Preferred: 5 or more years of experience Municipal, county, or government IT experience Experience with ERP systems (Tyler Technologies / Incode) and document management systems (LaserFiche or similar) Familiarity with data platforms, business intelligence tools and Azure cloud services Section V: Special Knowledge, Skills and Abilities. A thorough knowledge of IT infrastructure concepts, cloud platforms, networking fundamentals, and cybersecurity best practices. Strong understanding of IT governance principles, software lifecycle management, and procurement processes. Knowledge of CJIS compliance requirements. Ability to manage multiple competing priorities and deliver results in a fast-paced environment as well as manage time and meet expected deadlines in general. Strong vendor management and negotiation skills. Ability to work independently with minimal supervision while keeping leadership informed of progress and issues. Skill in developing and enforcing policies, standards, and procedures. Ability to build collaborative relationships across departments and with external partners. Strong written and verbal communication skills, including the ability to prepare reports and presentations for City Council. Commitment to public service and understanding of the unique operational context of municipal government. Attention to detail, analytical skills including research skills, ability to interpret data, ability to conceptualize and ability to write recommendations. Budget management aptitude. Computer software skills to include latest Microsoft Office products. Network and security management skills. Knowledge of appropriate computer operating systems and applications. Comprehensive understanding and substantive experience in network systems engineering, computing systems, software applications and disaster recovery. Ability to maintain confidentiality. This employee should possess excellent organizational, project management and problem-solving skills. Decision-Making: This employee is the central point of contact who makes decisions about resolving IT-related issues, and addressing IT-related software, hardware or technological needs. Supervision: This employee works under the supervision of the City Administrator and manages oversight of any IT vendor relationships, interactions and/or projects. Financial Accountability: This employee is responsible for advising on the care and safe use of IT-related equipment and resources. This position tracks resources to provide updates on IT-related items during the annual insurance coverage and budget review. Personal Relations: Daily contact with co-worker and the City Administrator and contact as necessary with the City Attorney and the organization's governing body is expected. Section VI: Physical, Environmental, and Special Working Conditions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, communicate, reach and manipulate objects, tools or controls; minimal physical exertion, involves moving objects weighing up to five pounds on a regular basis and may require moving materials weighing up to 30 pounds; manual dexterity and coordination are required while operating equipment such as computer keyboard, calculator, and standard office equipment. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work setting and noise level is typical of most office environments; minimal travel may be required to other City facilities, attend offsite meetings and conferences. Occasional work outside standard business hours for system maintenance, updates or emergency response. All City employees may be called upon to assist other departments in a declared emergency. Compensation details: 94036.8-142584 Yearly Salary PI-1637

IT Manager Section I: Brief Summary of the Job. Under the supervision of the City Administrator, the IT Manager is an exempt position under FLSA. The IT Manager is responsible for all information technology functions. This position is the single point of contact for all IT-related matters such as infrastructure, software, platforms, or end-user support and is responsible for managing external vendor relationships, administering cloud platforms, enforcing governance policies, coordinating data and analytics initiatives, and driving the City's technology strategy. The IT Manager triages, escalates, and ensures resolution of all technology issues, directly handling software and platform matters while coordinating with the City's Managed Service Provider (MSP) for infrastructure and hardware support. This position assumes full ownership of all IT coordination and vendor management. Section II: Essential Duties of the Job. Serve as the first point of contact for all IT-related issues and either resolve directly or escalate to the appropriate vendor Serve as the single point of contact for all technology vendors, including the MSP, software vendors, and implementation partners Manage all IT vendor contracts, service level agreements, and performance accountability Coordinate with the MSP on all infrastructure, network, hardware, and helpdesk matters; hold the MSP accountable for response times and SLA compliance Proactively monitors system performance for opportunities to improve existing configurations Directly troubleshoot and resolve software, platform, and cloud-related issues that fall outside MSP scope Maintain awareness of all open IT issues and provide status updates to affected staff and leadership; ensure resolution Administer Microsoft 365 to include user provisioning, license management, security policies, and group configurations Design and maintain SharePoint with standardized department sites, permission models, and content governance Manage cloud storage strategy across OneDrive, SharePoint, and any legacy or application-dependent file systems Conduct regular access reviews to ensure permissions align with current roles and responsibilities Oversee software licensing, renewals, and compliance across all City applications Develop, implement, and enforce IT policies including acceptable use, software procurement, data governance and cloud usage standards Maintain the City's Software Matrix documenting all applications, owners, costs, renewal dates, and integration dependencies; manage software evaluation and approval process Ensure compliance with applicable regulations including CJIS requirements for law enforcement systems Establish and maintain data classification guidelines, incident response procedures, and security standards Coordinate with data and analytics vendors to ensure alignment between platform initiatives and City priorities Develop and manage the annual IT operating and capital budgets Track and forecast technology expenditures including licensing, vendor contracts, hardware lifecycle, and project costs Provide financial analysis and cost-benefit recommendations for technology investments Manage procurement processes, purchase orders, and invoice approvals for all IT-related expenditures Own and maintain the City's IT strategic roadmap, updating quarterly and aligning with department needs and City objectives to include providing recommendations for continued cyber security and technological needs Provide technology guidance and recommendations to department heads and City leadership Duties, responsibilities, scheduling, shift assignments and work location, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Section III: Education, Formal Training and/or Certifications Required. Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or a related field; or equivalent combination of education and experience Preferred: Professional certifications such as Microsoft 365 Certified, PMP, ITIL Foundation, CompTIA Project+, or equivalent Section IV: Experience. 3-5 years of progressive experience in IT management, systems administration, or technology coordination to include a proven ability to communicate technical concepts to non-technical audiences and vendor management experience Experience with Microsoft 365 administration, including SharePoint, Teams, and Azure Active Directory Preferred: 5 or more years of experience Municipal, county, or government IT experience Experience with ERP systems (Tyler Technologies / Incode) and document management systems (LaserFiche or similar) Familiarity with data platforms, business intelligence tools and Azure cloud services Section V: Special Knowledge, Skills and Abilities. A thorough knowledge of IT infrastructure concepts, cloud platforms, networking fundamentals, and cybersecurity best practices. Strong understanding of IT governance principles, software lifecycle management, and procurement processes. Knowledge of CJIS compliance requirements. Ability to manage multiple competing priorities and deliver results in a fast-paced environment as well as manage time and meet expected deadlines in general. Strong vendor management and negotiation skills. Ability to work independently with minimal supervision while keeping leadership informed of progress and issues. Skill in developing and enforcing policies, standards, and procedures. Ability to build collaborative relationships across departments and with external partners. Strong written and verbal communication skills, including the ability to prepare reports and presentations for City Council. Commitment to public service and understanding of the unique operational context of municipal government. Attention to detail, analytical skills including research skills, ability to interpret data, ability to conceptualize and ability to write recommendations. Budget management aptitude. Computer software skills to include latest Microsoft Office products. Network and security management skills. Knowledge of appropriate computer operating systems and applications. Comprehensive understanding and substantive experience in network systems engineering, computing systems, software applications and disaster recovery. Ability to maintain confidentiality. This employee should possess excellent organizational, project management and problem-solving skills. Decision-Making: This employee is the central point of contact who makes decisions about resolving IT-related issues, and addressing IT-related software, hardware or technological needs. Supervision: This employee works under the supervision of the City Administrator and manages oversight of any IT vendor relationships, interactions and/or projects. Financial Accountability: This employee is responsible for advising on the care and safe use of IT-related equipment and resources. This position tracks resources to provide updates on IT-related items during the annual insurance coverage and budget review. Personal Relations: Daily contact with co-worker and the City Administrator and contact as necessary with the City Attorney and the organization's governing body is expected. Section VI: Physical, Environmental, and Special Working Conditions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, communicate, reach and manipulate objects, tools or controls; minimal physical exertion, involves moving objects weighing up to five pounds on a regular basis and may require moving materials weighing up to 30 pounds; manual dexterity and coordination are required while operating equipment such as computer keyboard, calculator, and standard office equipment. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work setting and noise level is typical of most office environments; minimal travel may be required to other City facilities, attend offsite meetings and conferences. Occasional work outside standard business hours for system maintenance, updates or emergency response. All City employees may be called upon to assist other departments in a declared emergency. Compensation details: 94036.8-142584 Yearly Salary PI-1637

IT Manager Section I: Brief Summary of the Job. Under the supervision of the City Administrator, the IT Manager is an exempt position under FLSA. The IT Manager is responsible for all information technology functions. This position is the single point of contact for all IT-related matters such as infrastructure, software, platforms, or end-user support and is responsible for managing external vendor relationships, administering cloud platforms, enforcing governance policies, coordinating data and analytics initiatives, and driving the City's technology strategy. The IT Manager triages, escalates, and ensures resolution of all technology issues, directly handling software and platform matters while coordinating with the City's Managed Service Provider (MSP) for infrastructure and hardware support. This position assumes full ownership of all IT coordination and vendor management. Section II: Essential Duties of the Job. Serve as the first point of contact for all IT-related issues and either resolve directly or escalate to the appropriate vendor Serve as the single point of contact for all technology vendors, including the MSP, software vendors, and implementation partners Manage all IT vendor contracts, service level agreements, and performance accountability Coordinate with the MSP on all infrastructure, network, hardware, and helpdesk matters; hold the MSP accountable for response times and SLA compliance Proactively monitors system performance for opportunities to improve existing configurations Directly troubleshoot and resolve software, platform, and cloud-related issues that fall outside MSP scope Maintain awareness of all open IT issues and provide status updates to affected staff and leadership; ensure resolution Administer Microsoft 365 to include user provisioning, license management, security policies, and group configurations Design and maintain SharePoint with standardized department sites, permission models, and content governance Manage cloud storage strategy across OneDrive, SharePoint, and any legacy or application-dependent file systems Conduct regular access reviews to ensure permissions align with current roles and responsibilities Oversee software licensing, renewals, and compliance across all City applications Develop, implement, and enforce IT policies including acceptable use, software procurement, data governance and cloud usage standards Maintain the City's Software Matrix documenting all applications, owners, costs, renewal dates, and integration dependencies; manage software evaluation and approval process Ensure compliance with applicable regulations including CJIS requirements for law enforcement systems Establish and maintain data classification guidelines, incident response procedures, and security standards Coordinate with data and analytics vendors to ensure alignment between platform initiatives and City priorities Develop and manage the annual IT operating and capital budgets Track and forecast technology expenditures including licensing, vendor contracts, hardware lifecycle, and project costs Provide financial analysis and cost-benefit recommendations for technology investments Manage procurement processes, purchase orders, and invoice approvals for all IT-related expenditures Own and maintain the City's IT strategic roadmap, updating quarterly and aligning with department needs and City objectives to include providing recommendations for continued cyber security and technological needs Provide technology guidance and recommendations to department heads and City leadership Duties, responsibilities, scheduling, shift assignments and work location, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Section III: Education, Formal Training and/or Certifications Required. Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or a related field; or equivalent combination of education and experience Preferred: Professional certifications such as Microsoft 365 Certified, PMP, ITIL Foundation, CompTIA Project+, or equivalent Section IV: Experience. 3-5 years of progressive experience in IT management, systems administration, or technology coordination to include a proven ability to communicate technical concepts to non-technical audiences and vendor management experience Experience with Microsoft 365 administration, including SharePoint, Teams, and Azure Active Directory Preferred: 5 or more years of experience Municipal, county, or government IT experience Experience with ERP systems (Tyler Technologies / Incode) and document management systems (LaserFiche or similar) Familiarity with data platforms, business intelligence tools and Azure cloud services Section V: Special Knowledge, Skills and Abilities. A thorough knowledge of IT infrastructure concepts, cloud platforms, networking fundamentals, and cybersecurity best practices. Strong understanding of IT governance principles, software lifecycle management, and procurement processes. Knowledge of CJIS compliance requirements. Ability to manage multiple competing priorities and deliver results in a fast-paced environment as well as manage time and meet expected deadlines in general. Strong vendor management and negotiation skills. Ability to work independently with minimal supervision while keeping leadership informed of progress and issues. Skill in developing and enforcing policies, standards, and procedures. Ability to build collaborative relationships across departments and with external partners. Strong written and verbal communication skills, including the ability to prepare reports and presentations for City Council. Commitment to public service and understanding of the unique operational context of municipal government. Attention to detail, analytical skills including research skills, ability to interpret data, ability to conceptualize and ability to write recommendations. Budget management aptitude. Computer software skills to include latest Microsoft Office products. Network and security management skills. Knowledge of appropriate computer operating systems and applications. Comprehensive understanding and substantive experience in network systems engineering, computing systems, software applications and disaster recovery. Ability to maintain confidentiality. This employee should possess excellent organizational, project management and problem-solving skills. Decision-Making: This employee is the central point of contact who makes decisions about resolving IT-related issues, and addressing IT-related software, hardware or technological needs. Supervision: This employee works under the supervision of the City Administrator and manages oversight of any IT vendor relationships, interactions and/or projects. Financial Accountability: This employee is responsible for advising on the care and safe use of IT-related equipment and resources. This position tracks resources to provide updates on IT-related items during the annual insurance coverage and budget review. Personal Relations: Daily contact with co-worker and the City Administrator and contact as necessary with the City Attorney and the organization's governing body is expected. Section VI: Physical, Environmental, and Special Working Conditions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, communicate, reach and manipulate objects, tools or controls; minimal physical exertion, involves moving objects weighing up to five pounds on a regular basis and may require moving materials weighing up to 30 pounds; manual dexterity and coordination are required while operating equipment such as computer keyboard, calculator, and standard office equipment. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work setting and noise level is typical of most office environments; minimal travel may be required to other City facilities, attend offsite meetings and conferences. Occasional work outside standard business hours for system maintenance, updates or emergency response. All City employees may be called upon to assist other departments in a declared emergency. Compensation details: 94036.8-142584 Yearly Salary PI-1637

IT Manager Section I: Brief Summary of the Job. Under the supervision of the City Administrator, the IT Manager is an exempt position under FLSA. The IT Manager is responsible for all information technology functions. This position is the single point of contact for all IT-related matters such as infrastructure, software, platforms, or end-user support and is responsible for managing external vendor relationships, administering cloud platforms, enforcing governance policies, coordinating data and analytics initiatives, and driving the City's technology strategy. The IT Manager triages, escalates, and ensures resolution of all technology issues, directly handling software and platform matters while coordinating with the City's Managed Service Provider (MSP) for infrastructure and hardware support. This position assumes full ownership of all IT coordination and vendor management. Section II: Essential Duties of the Job. Serve as the first point of contact for all IT-related issues and either resolve directly or escalate to the appropriate vendor Serve as the single point of contact for all technology vendors, including the MSP, software vendors, and implementation partners Manage all IT vendor contracts, service level agreements, and performance accountability Coordinate with the MSP on all infrastructure, network, hardware, and helpdesk matters; hold the MSP accountable for response times and SLA compliance Proactively monitors system performance for opportunities to improve existing configurations Directly troubleshoot and resolve software, platform, and cloud-related issues that fall outside MSP scope Maintain awareness of all open IT issues and provide status updates to affected staff and leadership; ensure resolution Administer Microsoft 365 to include user provisioning, license management, security policies, and group configurations Design and maintain SharePoint with standardized department sites, permission models, and content governance Manage cloud storage strategy across OneDrive, SharePoint, and any legacy or application-dependent file systems Conduct regular access reviews to ensure permissions align with current roles and responsibilities Oversee software licensing, renewals, and compliance across all City applications Develop, implement, and enforce IT policies including acceptable use, software procurement, data governance and cloud usage standards Maintain the City's Software Matrix documenting all applications, owners, costs, renewal dates, and integration dependencies; manage software evaluation and approval process Ensure compliance with applicable regulations including CJIS requirements for law enforcement systems Establish and maintain data classification guidelines, incident response procedures, and security standards Coordinate with data and analytics vendors to ensure alignment between platform initiatives and City priorities Develop and manage the annual IT operating and capital budgets Track and forecast technology expenditures including licensing, vendor contracts, hardware lifecycle, and project costs Provide financial analysis and cost-benefit recommendations for technology investments Manage procurement processes, purchase orders, and invoice approvals for all IT-related expenditures Own and maintain the City's IT strategic roadmap, updating quarterly and aligning with department needs and City objectives to include providing recommendations for continued cyber security and technological needs Provide technology guidance and recommendations to department heads and City leadership Duties, responsibilities, scheduling, shift assignments and work location, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Section III: Education, Formal Training and/or Certifications Required. Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or a related field; or equivalent combination of education and experience Preferred: Professional certifications such as Microsoft 365 Certified, PMP, ITIL Foundation, CompTIA Project+, or equivalent Section IV: Experience. 3-5 years of progressive experience in IT management, systems administration, or technology coordination to include a proven ability to communicate technical concepts to non-technical audiences and vendor management experience Experience with Microsoft 365 administration, including SharePoint, Teams, and Azure Active Directory Preferred: 5 or more years of experience Municipal, county, or government IT experience Experience with ERP systems (Tyler Technologies / Incode) and document management systems (LaserFiche or similar) Familiarity with data platforms, business intelligence tools and Azure cloud services Section V: Special Knowledge, Skills and Abilities. A thorough knowledge of IT infrastructure concepts, cloud platforms, networking fundamentals, and cybersecurity best practices. Strong understanding of IT governance principles, software lifecycle management, and procurement processes. Knowledge of CJIS compliance requirements. Ability to manage multiple competing priorities and deliver results in a fast-paced environment as well as manage time and meet expected deadlines in general. Strong vendor management and negotiation skills. Ability to work independently with minimal supervision while keeping leadership informed of progress and issues. Skill in developing and enforcing policies, standards, and procedures. Ability to build collaborative relationships across departments and with external partners. Strong written and verbal communication skills, including the ability to prepare reports and presentations for City Council. Commitment to public service and understanding of the unique operational context of municipal government. Attention to detail, analytical skills including research skills, ability to interpret data, ability to conceptualize and ability to write recommendations. Budget management aptitude. Computer software skills to include latest Microsoft Office products. Network and security management skills. Knowledge of appropriate computer operating systems and applications. Comprehensive understanding and substantive experience in network systems engineering, computing systems, software applications and disaster recovery. Ability to maintain confidentiality. This employee should possess excellent organizational, project management and problem-solving skills. Decision-Making: This employee is the central point of contact who makes decisions about resolving IT-related issues, and addressing IT-related software, hardware or technological needs. Supervision: This employee works under the supervision of the City Administrator and manages oversight of any IT vendor relationships, interactions and/or projects. Financial Accountability: This employee is responsible for advising on the care and safe use of IT-related equipment and resources. This position tracks resources to provide updates on IT-related items during the annual insurance coverage and budget review. Personal Relations: Daily contact with co-worker and the City Administrator and contact as necessary with the City Attorney and the organization's governing body is expected. Section VI: Physical, Environmental, and Special Working Conditions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, communicate, reach and manipulate objects, tools or controls; minimal physical exertion, involves moving objects weighing up to five pounds on a regular basis and may require moving materials weighing up to 30 pounds; manual dexterity and coordination are required while operating equipment such as computer keyboard, calculator, and standard office equipment. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work setting and noise level is typical of most office environments; minimal travel may be required to other City facilities, attend offsite meetings and conferences. Occasional work outside standard business hours for system maintenance, updates or emergency response. All City employees may be called upon to assist other departments in a declared emergency. Compensation details: 94036.8-142584 Yearly Salary PI-1637

IT Manager Section I: Brief Summary of the Job. Under the supervision of the City Administrator, the IT Manager is an exempt position under FLSA. The IT Manager is responsible for all information technology functions. This position is the single point of contact for all IT-related matters such as infrastructure, software, platforms, or end-user support and is responsible for managing external vendor relationships, administering cloud platforms, enforcing governance policies, coordinating data and analytics initiatives, and driving the City's technology strategy. The IT Manager triages, escalates, and ensures resolution of all technology issues, directly handling software and platform matters while coordinating with the City's Managed Service Provider (MSP) for infrastructure and hardware support. This position assumes full ownership of all IT coordination and vendor management. Section II: Essential Duties of the Job. Serve as the first point of contact for all IT-related issues and either resolve directly or escalate to the appropriate vendor Serve as the single point of contact for all technology vendors, including the MSP, software vendors, and implementation partners Manage all IT vendor contracts, service level agreements, and performance accountability Coordinate with the MSP on all infrastructure, network, hardware, and helpdesk matters; hold the MSP accountable for response times and SLA compliance Proactively monitors system performance for opportunities to improve existing configurations Directly troubleshoot and resolve software, platform, and cloud-related issues that fall outside MSP scope Maintain awareness of all open IT issues and provide status updates to affected staff and leadership; ensure resolution Administer Microsoft 365 to include user provisioning, license management, security policies, and group configurations Design and maintain SharePoint with standardized department sites, permission models, and content governance Manage cloud storage strategy across OneDrive, SharePoint, and any legacy or application-dependent file systems Conduct regular access reviews to ensure permissions align with current roles and responsibilities Oversee software licensing, renewals, and compliance across all City applications Develop, implement, and enforce IT policies including acceptable use, software procurement, data governance and cloud usage standards Maintain the City's Software Matrix documenting all applications, owners, costs, renewal dates, and integration dependencies; manage software evaluation and approval process Ensure compliance with applicable regulations including CJIS requirements for law enforcement systems Establish and maintain data classification guidelines, incident response procedures, and security standards Coordinate with data and analytics vendors to ensure alignment between platform initiatives and City priorities Develop and manage the annual IT operating and capital budgets Track and forecast technology expenditures including licensing, vendor contracts, hardware lifecycle, and project costs Provide financial analysis and cost-benefit recommendations for technology investments Manage procurement processes, purchase orders, and invoice approvals for all IT-related expenditures Own and maintain the City's IT strategic roadmap, updating quarterly and aligning with department needs and City objectives to include providing recommendations for continued cyber security and technological needs Provide technology guidance and recommendations to department heads and City leadership Duties, responsibilities, scheduling, shift assignments and work location, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Section III: Education, Formal Training and/or Certifications Required. Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or a related field; or equivalent combination of education and experience Preferred: Professional certifications such as Microsoft 365 Certified, PMP, ITIL Foundation, CompTIA Project+, or equivalent Section IV: Experience. 3-5 years of progressive experience in IT management, systems administration, or technology coordination to include a proven ability to communicate technical concepts to non-technical audiences and vendor management experience Experience with Microsoft 365 administration, including SharePoint, Teams, and Azure Active Directory Preferred: 5 or more years of experience Municipal, county, or government IT experience Experience with ERP systems (Tyler Technologies / Incode) and document management systems (LaserFiche or similar) Familiarity with data platforms, business intelligence tools and Azure cloud services Section V: Special Knowledge, Skills and Abilities. A thorough knowledge of IT infrastructure concepts, cloud platforms, networking fundamentals, and cybersecurity best practices. Strong understanding of IT governance principles, software lifecycle management, and procurement processes. Knowledge of CJIS compliance requirements. Ability to manage multiple competing priorities and deliver results in a fast-paced environment as well as manage time and meet expected deadlines in general. Strong vendor management and negotiation skills. Ability to work independently with minimal supervision while keeping leadership informed of progress and issues. Skill in developing and enforcing policies, standards, and procedures. Ability to build collaborative relationships across departments and with external partners. Strong written and verbal communication skills, including the ability to prepare reports and presentations for City Council. Commitment to public service and understanding of the unique operational context of municipal government. Attention to detail, analytical skills including research skills, ability to interpret data, ability to conceptualize and ability to write recommendations. Budget management aptitude. Computer software skills to include latest Microsoft Office products. Network and security management skills. Knowledge of appropriate computer operating systems and applications. Comprehensive understanding and substantive experience in network systems engineering, computing systems, software applications and disaster recovery. Ability to maintain confidentiality. This employee should possess excellent organizational, project management and problem-solving skills. Decision-Making: This employee is the central point of contact who makes decisions about resolving IT-related issues, and addressing IT-related software, hardware or technological needs. Supervision: This employee works under the supervision of the City Administrator and manages oversight of any IT vendor relationships, interactions and/or projects. Financial Accountability: This employee is responsible for advising on the care and safe use of IT-related equipment and resources. This position tracks resources to provide updates on IT-related items during the annual insurance coverage and budget review. Personal Relations: Daily contact with co-worker and the City Administrator and contact as necessary with the City Attorney and the organization's governing body is expected. Section VI: Physical, Environmental, and Special Working Conditions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, communicate, reach and manipulate objects, tools or controls; minimal physical exertion, involves moving objects weighing up to five pounds on a regular basis and may require moving materials weighing up to 30 pounds; manual dexterity and coordination are required while operating equipment such as computer keyboard, calculator, and standard office equipment. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work setting and noise level is typical of most office environments; minimal travel may be required to other City facilities, attend offsite meetings and conferences. Occasional work outside standard business hours for system maintenance, updates or emergency response. All City employees may be called upon to assist other departments in a declared emergency. Compensation details: 94036.8-142584 Yearly Salary PI-1637

Section I: Brief Summary of the Job. Under the supervision of the City Administrator, the IT Manager is an exempt position under FLSA. The IT Manager is responsible for all information technology functions. This position is the single point of contact for all IT-related matters such as infrastructure, software, platforms, or end-user support and is responsible for managing external vendor relationships, administering cloud platforms, enforcing governance policies, coordinating data and analytics initiatives, and driving the City's technology strategy. The IT Manager triages, escalates, and ensures resolution of all technology issues, directly handling software and platform matters while coordinating with the City's Managed Service Provider (MSP) for infrastructure and hardware support. This position assumes full ownership of all IT coordination and vendor management. Section II: Essential Duties of the Job. Serve as the first point of contact for all IT-related issues and either resolve directly or escalate to the appropriate vendor Serve as the single point of contact for all technology vendors, including the MSP, software vendors, and implementation partners Manage all IT vendor contracts, service level agreements, and performance accountability Coordinate with the MSP on all infrastructure, network, hardware, and helpdesk matters; hold the MSP accountable for response times and SLA compliance Proactively monitors system performance for opportunities to improve existing configurations Directly troubleshoot and resolve software, platform, and cloud-related issues that fall outside MSP scope Maintain awareness of all open IT issues and provide status updates to affected staff and leadership; ensure resolution Administer Microsoft 365 to include user provisioning, license management, security policies, and group configurations Design and maintain SharePoint with standardized department sites, permission models, and content governance Manage cloud storage strategy across OneDrive, SharePoint, and any legacy or application-dependent file systems Conduct regular access reviews to ensure permissions align with current roles and responsibilities Oversee software licensing, renewals, and compliance across all City applications Develop, implement, and enforce IT policies including acceptable use, software procurement, data governance and cloud usage standards Maintain the City's Software Matrix documenting all applications, owners, costs, renewal dates, and integration dependencies; manage software evaluation and approval process Ensure compliance with applicable regulations including CJIS requirements for law enforcement systems Establish and maintain data classification guidelines, incident response procedures, and security standards Coordinate with data and analytics vendors to ensure alignment between platform initiatives and City priorities Develop and manage the annual IT operating and capital budgets Track and forecast technology expenditures including licensing, vendor contracts, hardware lifecycle, and project costs Provide financial analysis and cost-benefit recommendations for technology investments Manage procurement processes, purchase orders, and invoice approvals for all IT-related expenditures Own and maintain the City's IT strategic roadmap, updating quarterly and aligning with department needs and City objectives to include providing recommendations for continued cyber security and technological needs Provide technology guidance and recommendations to department heads and City leadership Duties, responsibilities, scheduling, shift assignments and work location, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Section III: Education, Formal Training and/or Certifications Required. Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or a related field; or equivalent combination of education and experience Preferred: Professional certifications such as Microsoft 365 Certified, PMP, ITIL Foundation, CompTIA Project+, or equivalent Section IV: Experience. 3-5 years of progressive experience in IT management, systems administration, or technology coordination to include a proven ability to communicate technical concepts to non-technical audiences and vendor management experience Experience with Microsoft 365 administration, including SharePoint, Teams, and Azure Active Directory Preferred: 5 or more years of experience Municipal, county, or government IT experience Experience with ERP systems (Tyler Technologies / Incode) and document management systems (LaserFiche or similar) Familiarity with data platforms, business intelligence tools and Azure cloud services Section V: Special Knowledge, Skills and Abilities. A thorough knowledge of IT infrastructure concepts, cloud platforms, networking fundamentals, and cybersecurity best practices. Strong understanding of IT governance principles, software lifecycle management, and procurement processes. Knowledge of CJIS compliance requirements. Ability to manage multiple competing priorities and deliver results in a fast-paced environment as well as manage time and meet expected deadlines in general. Strong vendor management and negotiation skills. Ability to work independently with minimal supervision while keeping leadership informed of progress and issues. Skill in developing and enforcing policies, standards, and procedures. Ability to build collaborative relationships across departments and with external partners. Strong written and verbal communication skills, including the ability to prepare reports and presentations for City Council. Commitment to public service and understanding of the unique operational context of municipal government. Attention to detail, analytical skills including research skills, ability to interpret data, ability to conceptualize and ability to write recommendations. Budget management aptitude. Computer software skills to include latest Microsoft Office products. Network and security management skills. Knowledge of appropriate computer operating systems and applications. Comprehensive understanding and substantive experience in network systems engineering, computing systems, software applications and disaster recovery. Ability to maintain confidentiality. This employee should possess excellent organizational, project management and problem-solving skills. Decision-Making: This employee is the central point of contact who makes decisions about resolving IT-related issues, and addressing IT-related software, hardware or technological needs. Supervision: This employee works under the supervision of the City Administrator and manages oversight of any IT vendor relationships, interactions and/or projects. Financial Accountability: This employee is responsible for advising on the care and safe use of IT-related equipment and resources. This position tracks resources to provide updates on IT-related items during the annual insurance coverage and budget review. Personal Relations: Daily contact with co-worker and the City Administrator and contact as necessary with the City Attorney and the organization's governing body is expected. Section VI: Physical, Environmental, and Special Working Conditions. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, stand, communicate, reach and manipulate objects, tools or controls; minimal physical exertion, involves moving objects weighing up to five pounds on a regular basis and may require moving materials weighing up to 30 pounds; manual dexterity and coordination are required while operating equipment such as computer keyboard, calculator, and standard office equipment. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work setting and noise level is typical of most office environments; minimal travel may be required to other City facilities, attend offsite meetings and conferences. Occasional work outside standard business hours for system maintenance, updates or emergency response. All City employees may be called upon to assist other departments in a declared emergency. PI958ecb9e14fe-1637