What does a Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Support Representative. As a New Braunfels Customer Support Representative, you will... * Research and resolve issues reported by the client's end-users via phone, email, and chat support. * Manage and maintain a test lab of devices running services to be used for reproducing customer issues. * Document all information on customer interaction according to standard operating procedures. Requirements: * MUST be willing to go to our New Braunfels location. * Must have be able to work Overnight or Weekends * Must be willing to complete assessments that include a typing test, minimum requirement is 25 wpm * Great communication skills, written and orally * Demonstrate strong abilities to work independently both remotely and while in-center * Must be adaptable and flexible, demonstrating abilities to work with process and information changes * Must be at least 18 years of age * Must have at least a High school diploma or GED * Must be willing to participate in a background screening Recommended: * Experience with customer service via phone, email, and live chat support * Experience in customer service, sales, billing, collections, and technical support About Us: We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people. In addition to our truly #Ridiculous culture, you'll enjoy benefits like: Outstanding Medical, Dental, Vision and Prescription plans 401k Match Pet Insurance In-house Wellness Coaches Tuition and Professional Development Reimbursement Plans Hundreds of Discounts with the Brands you Love and Use TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!
09/25/2021
Full time
What does a Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Support Representative. As a New Braunfels Customer Support Representative, you will... * Research and resolve issues reported by the client's end-users via phone, email, and chat support. * Manage and maintain a test lab of devices running services to be used for reproducing customer issues. * Document all information on customer interaction according to standard operating procedures. Requirements: * MUST be willing to go to our New Braunfels location. * Must have be able to work Overnight or Weekends * Must be willing to complete assessments that include a typing test, minimum requirement is 25 wpm * Great communication skills, written and orally * Demonstrate strong abilities to work independently both remotely and while in-center * Must be adaptable and flexible, demonstrating abilities to work with process and information changes * Must be at least 18 years of age * Must have at least a High school diploma or GED * Must be willing to participate in a background screening Recommended: * Experience with customer service via phone, email, and live chat support * Experience in customer service, sales, billing, collections, and technical support About Us: We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology-powered by ridiculously smart people. In addition to our truly #Ridiculous culture, you'll enjoy benefits like: Outstanding Medical, Dental, Vision and Prescription plans 401k Match Pet Insurance In-house Wellness Coaches Tuition and Professional Development Reimbursement Plans Hundreds of Discounts with the Brands you Love and Use TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world. TaskUs currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This is an opportunity that's all about where you've been. Your experience. Your potential. Your skills. Because on the team at UnitedHealth Group, your potential and your impact can be career changing. No company has put together better teams of passionate, energetic and all out brilliant Claims Representatives. This is where you come in. We'll look for your experience and expertise to help keep our service levels and accuracy extremely high. We'll also look for your ideas on how to constantly evolve our claims processes. We'll back you with the great training, support and opportunities you'd expect from a Fortune 10 company leader. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9:00am - 4:00pm EST). It may be necessary, given the business need, to work occasional overtime. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Assist with escalated claims to resolve complex issues for team members and internal customers Support implementation of updates to the current procedures and assist with new system training/mentoring Review guidelines as well as benefit plan documents and certificates to ensure proper benefits have been applied to each claim Analyze and identify trends and provides reports as necessary This is a challenging role that takes an ability to thoroughly review, analyze and research complex health care claims in order to identify discrepancies, verify pricing, confirm prior authorizations and process them for payment. You'll need to be comfortable navigating across various computer systems to locate critical information. Attention to detail is critical to ensure accuracy which will ensure timely processing of the member's claim. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) OR equivalent years of work experience 3+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools Experience with FMLA claims processing Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. SM Colorado Residents Only: The hourly range for Colorado residents is $17.12 to $30.34. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Healthcare, health care, Managed Care, Billing Representative, Billing, Collections, Claims, Customer Service, Medical Billing, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo
09/22/2021
Full time
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This is an opportunity that's all about where you've been. Your experience. Your potential. Your skills. Because on the team at UnitedHealth Group, your potential and your impact can be career changing. No company has put together better teams of passionate, energetic and all out brilliant Claims Representatives. This is where you come in. We'll look for your experience and expertise to help keep our service levels and accuracy extremely high. We'll also look for your ideas on how to constantly evolve our claims processes. We'll back you with the great training, support and opportunities you'd expect from a Fortune 10 company leader. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9:00am - 4:00pm EST). It may be necessary, given the business need, to work occasional overtime. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Assist with escalated claims to resolve complex issues for team members and internal customers Support implementation of updates to the current procedures and assist with new system training/mentoring Review guidelines as well as benefit plan documents and certificates to ensure proper benefits have been applied to each claim Analyze and identify trends and provides reports as necessary This is a challenging role that takes an ability to thoroughly review, analyze and research complex health care claims in order to identify discrepancies, verify pricing, confirm prior authorizations and process them for payment. You'll need to be comfortable navigating across various computer systems to locate critical information. Attention to detail is critical to ensure accuracy which will ensure timely processing of the member's claim. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) OR equivalent years of work experience 3+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools Experience with FMLA claims processing Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. SM Colorado Residents Only: The hourly range for Colorado residents is $17.12 to $30.34. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Healthcare, health care, Managed Care, Billing Representative, Billing, Collections, Claims, Customer Service, Medical Billing, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This is an opportunity that's all about where you've been. Your experience. Your potential. Your skills. Because on the team at UnitedHealth Group, your potential and your impact can be career changing. No company has put together better teams of passionate, energetic and all out brilliant Claims Representatives. This is where you come in. We'll look for your experience and expertise to help keep our service levels and accuracy extremely high. We'll also look for your ideas on how to constantly evolve our claims processes. We'll back you with the great training, support and opportunities you'd expect from a Fortune 10 company leader. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9:00am - 4:00pm EST). It may be necessary, given the business need, to work occasional overtime. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Assist with escalated claims to resolve complex issues for team members and internal customers Support implementation of updates to the current procedures and assist with new system training/mentoring Review guidelines as well as benefit plan documents and certificates to ensure proper benefits have been applied to each claim Analyze and identify trends and provides reports as necessary This is a challenging role that takes an ability to thoroughly review, analyze and research complex health care claims in order to identify discrepancies, verify pricing, confirm prior authorizations and process them for payment. You'll need to be comfortable navigating across various computer systems to locate critical information. Attention to detail is critical to ensure accuracy which will ensure timely processing of the member's claim. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) OR equivalent years of work experience 3+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools Experience with FMLA claims processing Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. SM Colorado Residents Only: The hourly range for Colorado residents is $17.12 to $30.34. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Healthcare, health care, Managed Care, Billing Representative, Billing, Collections, Claims, Customer Service, Medical Billing, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo
09/22/2021
Full time
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. This is an opportunity that's all about where you've been. Your experience. Your potential. Your skills. Because on the team at UnitedHealth Group, your potential and your impact can be career changing. No company has put together better teams of passionate, energetic and all out brilliant Claims Representatives. This is where you come in. We'll look for your experience and expertise to help keep our service levels and accuracy extremely high. We'll also look for your ideas on how to constantly evolve our claims processes. We'll back you with the great training, support and opportunities you'd expect from a Fortune 10 company leader. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9:00am - 4:00pm EST). It may be necessary, given the business need, to work occasional overtime. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities: Assist with escalated claims to resolve complex issues for team members and internal customers Support implementation of updates to the current procedures and assist with new system training/mentoring Review guidelines as well as benefit plan documents and certificates to ensure proper benefits have been applied to each claim Analyze and identify trends and provides reports as necessary This is a challenging role that takes an ability to thoroughly review, analyze and research complex health care claims in order to identify discrepancies, verify pricing, confirm prior authorizations and process them for payment. You'll need to be comfortable navigating across various computer systems to locate critical information. Attention to detail is critical to ensure accuracy which will ensure timely processing of the member's claim. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED (or higher) OR equivalent years of work experience 3+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools Experience with FMLA claims processing Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Telecommuting Requirements: Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. SM Colorado Residents Only: The hourly range for Colorado residents is $17.12 to $30.34. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: Healthcare, health care, Managed Care, Billing Representative, Billing, Collections, Claims, Customer Service, Medical Billing, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo
Position Summary: Responsible for the management, retention, and expansion of a commercial and agricultural business portfolio which meets established lending requirements of BankIowa and provides maximum profitability to BankIowa with minimum risk. Build existing and new relationships through business development, referral and calling efforts to market BankIowa and cross sell BankIowa products and services.Primary Accountabilities and Responsibilities:Accountability 1: 55% Weighting. Manage, maintain, develop, and grow an Ag business banking portfolio. Interview loan applicants, collect and analyze financial data to determine creditworthiness. Establish and negotiate terms under which credit can be extended. Make, approve, and close loans up to lending limit. Solicit higher authority when necessary. Perform and monitor all necessary documentation including completion of portfolio management reports and duties. Produce fee income for various loan services and increase net interest margin on loan portfolio. Participate with and make presentations to Loan Committee. Advise clients on business management and financial matters.Accountability 2: 25% Weighting. Perform sales duties. Sales calls include calls to individuals and companies with no relationship to BankIowa, calls to solicit new business from individuals and companies with or without loan or depository relationships, responding to in-person and/or phone customer/commercial inquiries, and calling on existing customers to maintain positive contact and provide information about products and services. Ensure the fullest integration of BankIowa products and services with existing customer relationships to meet the needs of the Bank's clients. Make joint calls with individuals from other departments. Emphasis will be business development of commercial loans, commercial DDA's and ACH services, Remote Deposit Capture, On-Line Banking, and Positive Pay products. Additional business development will include referrals resulting in new Retail & residential Real Estate accounts, Trust, and Investment accounts, and new or expanded Insurance accounts. Track sales efforts and report results monthly.Accountability 3: 20% Weighting. Service and manage an Ag business banking portfolio. Monitor portfolio credit quality and proactively identify and report potential high risk problem situations. Make recommendations and offer solutions to reduce bank risk resulting in lesser past dues, classified loans, charge offs, and bank losses. Handle collections of delinquent loans including correspondence, follow up, phone calls and/or attorney work and foreclosure. Secondary Duties and Responsibilities:Comprehend and comply with all pertinent Bank Secrecy Act/OFAC/CIP policies and procedures. Complete annual training. Report findings from Watch List meetings to the Board.Complete annual compliance training as required by laws, regulations, and bank policy.Stay abreast of regulations and legislations as well as other political and policy-making events that directly affect the financial institution.Actively participate in local business and community activities and maintain close contact with customers and prospects. Education, Experience, and Other Requirements:Bachelor's degree in Finance, Accounting, or a related field; or five or more years of related experience and/or training; or the equivalent combination of education and experience is preferred.Demonstrate the ability to comprehend, implement and follow BankIowa policies and procedures.Practices good managerial, communication, and public relations skills Performance Measures:Growth of the business loan portfolio, fee income, and Net Interest Margin.Increase in Business deposits.Increase in ACH, remote deposit, online banking, and positive pay products.Increase in referrals resulting in new Residential Real Estate, Retail, Trust, Discount Brokerage, and Insurance accounts.Adhere to the credit quality thresholds and standards established and set forth annually by bank management. Physical Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Performance of the job will include physical duties commensurate with a general office environment.The employee must occasionally lift and/or move up to ten pounds.
08/30/2021
Full time
Position Summary: Responsible for the management, retention, and expansion of a commercial and agricultural business portfolio which meets established lending requirements of BankIowa and provides maximum profitability to BankIowa with minimum risk. Build existing and new relationships through business development, referral and calling efforts to market BankIowa and cross sell BankIowa products and services.Primary Accountabilities and Responsibilities:Accountability 1: 55% Weighting. Manage, maintain, develop, and grow an Ag business banking portfolio. Interview loan applicants, collect and analyze financial data to determine creditworthiness. Establish and negotiate terms under which credit can be extended. Make, approve, and close loans up to lending limit. Solicit higher authority when necessary. Perform and monitor all necessary documentation including completion of portfolio management reports and duties. Produce fee income for various loan services and increase net interest margin on loan portfolio. Participate with and make presentations to Loan Committee. Advise clients on business management and financial matters.Accountability 2: 25% Weighting. Perform sales duties. Sales calls include calls to individuals and companies with no relationship to BankIowa, calls to solicit new business from individuals and companies with or without loan or depository relationships, responding to in-person and/or phone customer/commercial inquiries, and calling on existing customers to maintain positive contact and provide information about products and services. Ensure the fullest integration of BankIowa products and services with existing customer relationships to meet the needs of the Bank's clients. Make joint calls with individuals from other departments. Emphasis will be business development of commercial loans, commercial DDA's and ACH services, Remote Deposit Capture, On-Line Banking, and Positive Pay products. Additional business development will include referrals resulting in new Retail & residential Real Estate accounts, Trust, and Investment accounts, and new or expanded Insurance accounts. Track sales efforts and report results monthly.Accountability 3: 20% Weighting. Service and manage an Ag business banking portfolio. Monitor portfolio credit quality and proactively identify and report potential high risk problem situations. Make recommendations and offer solutions to reduce bank risk resulting in lesser past dues, classified loans, charge offs, and bank losses. Handle collections of delinquent loans including correspondence, follow up, phone calls and/or attorney work and foreclosure. Secondary Duties and Responsibilities:Comprehend and comply with all pertinent Bank Secrecy Act/OFAC/CIP policies and procedures. Complete annual training. Report findings from Watch List meetings to the Board.Complete annual compliance training as required by laws, regulations, and bank policy.Stay abreast of regulations and legislations as well as other political and policy-making events that directly affect the financial institution.Actively participate in local business and community activities and maintain close contact with customers and prospects. Education, Experience, and Other Requirements:Bachelor's degree in Finance, Accounting, or a related field; or five or more years of related experience and/or training; or the equivalent combination of education and experience is preferred.Demonstrate the ability to comprehend, implement and follow BankIowa policies and procedures.Practices good managerial, communication, and public relations skills Performance Measures:Growth of the business loan portfolio, fee income, and Net Interest Margin.Increase in Business deposits.Increase in ACH, remote deposit, online banking, and positive pay products.Increase in referrals resulting in new Residential Real Estate, Retail, Trust, Discount Brokerage, and Insurance accounts.Adhere to the credit quality thresholds and standards established and set forth annually by bank management. Physical Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Performance of the job will include physical duties commensurate with a general office environment.The employee must occasionally lift and/or move up to ten pounds.
Position: Collections Representative - Remote Industry: Finance Job Type: Temp to Hire Pay Rate: $15/hr Schedule: 9am-5pm (M-F) Location: Buffalo, NY (remote) Job Description: Snelling Staffing is looking for several Remote Collection Representatives for a company of ours in Buffalo, NY. You must be located in the Buffalo, NY area as this is temporarily remote due to Covid-19. This will be Business to Business collections, no cold calling people at home to collect on personal debt! As a Collections Representative you will be required to make business to business collection calls and/or correspondence in a fast-paced goal-oriented collections department. Collection Representatives will provide customer service regarding all collection issues. Collection Representatives must represent themselves and the company at all time in a professional manner. Remote Collections Representative Responsibilities: * High volume phone calls * Administer all collections according to required policies and procedures * Manage all outstanding balances for client payments * Maintain records of all collection accounts * Oversee all overdue accounts * Meet defined department goals and activity metrics Remote Collections Representative Requirements: * Excellent written and verbal communication skills * Knowledge of billing and collections procedures * Accounts receivable knowledge/experience a plus * Strong attention to detail, goal oriented * Commitment to excellent customer service To Apply: Interested candidates should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible, and qualified candidates will be contacted to set up an interview. Feel free to call the office at - for more details! Keywords: Collections, customer service, accounts receivable, billing, finance, communication, computer, balance, payment, call center, business to business About Snelling: Founded in 1951 by Lou and Gwen Snelling, Snelling is a staffing pioneer, bringing innovative solutions to the industry for over 65 years. Headquartered in Dallas, Texas, the award-winning Snelling network is comprised of more than 80 locations across the United State
09/25/2020
Full time
Position: Collections Representative - Remote Industry: Finance Job Type: Temp to Hire Pay Rate: $15/hr Schedule: 9am-5pm (M-F) Location: Buffalo, NY (remote) Job Description: Snelling Staffing is looking for several Remote Collection Representatives for a company of ours in Buffalo, NY. You must be located in the Buffalo, NY area as this is temporarily remote due to Covid-19. This will be Business to Business collections, no cold calling people at home to collect on personal debt! As a Collections Representative you will be required to make business to business collection calls and/or correspondence in a fast-paced goal-oriented collections department. Collection Representatives will provide customer service regarding all collection issues. Collection Representatives must represent themselves and the company at all time in a professional manner. Remote Collections Representative Responsibilities: * High volume phone calls * Administer all collections according to required policies and procedures * Manage all outstanding balances for client payments * Maintain records of all collection accounts * Oversee all overdue accounts * Meet defined department goals and activity metrics Remote Collections Representative Requirements: * Excellent written and verbal communication skills * Knowledge of billing and collections procedures * Accounts receivable knowledge/experience a plus * Strong attention to detail, goal oriented * Commitment to excellent customer service To Apply: Interested candidates should submit their resume for immediate consideration. Resumes will be reviewed as quickly as possible, and qualified candidates will be contacted to set up an interview. Feel free to call the office at - for more details! Keywords: Collections, customer service, accounts receivable, billing, finance, communication, computer, balance, payment, call center, business to business About Snelling: Founded in 1951 by Lou and Gwen Snelling, Snelling is a staffing pioneer, bringing innovative solutions to the industry for over 65 years. Headquartered in Dallas, Texas, the award-winning Snelling network is comprised of more than 80 locations across the United State