At eX cell , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join e X cell ! We are currently seeking a qualified Level 2 Support Technician to join our client's team onsite in Dallas, TX. This will be a part time position. This technician will work supporting a leading power management company and should have experience in a manufacturing / warehouse environment, experience with Windows 10 and 11, ticketing system experience, understanding of networking / wireless access points, as well as impeccable communication and interpersonal skills. Work schedule will be three 8 hour days per week, starting at 6AM, and must be willing to work some after-hours, weekends, and on-call. Duties and Responsibilities: Deliver a deskside service to the client for support on laptop / desktop related hardware / software break fix incidents Deploy, configure, and support mobile devices, Zebra printers, RF Scanners, and standard productivity software, for internal users at the site Provide support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements Provide support for the PC grade UPS (Uninterruptable Power Supply) Provide "Smart Hands" support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration Participate in the meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory and risk assessment, and disaster recovery related activities at the site Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client CCNA certification is a plus Full COVID-19 vaccination may be required. We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eX cell Supports Equal Employment Opportunity e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
04/26/2024
Full time
At eX cell , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join e X cell ! We are currently seeking a qualified Level 2 Support Technician to join our client's team onsite in Dallas, TX. This will be a part time position. This technician will work supporting a leading power management company and should have experience in a manufacturing / warehouse environment, experience with Windows 10 and 11, ticketing system experience, understanding of networking / wireless access points, as well as impeccable communication and interpersonal skills. Work schedule will be three 8 hour days per week, starting at 6AM, and must be willing to work some after-hours, weekends, and on-call. Duties and Responsibilities: Deliver a deskside service to the client for support on laptop / desktop related hardware / software break fix incidents Deploy, configure, and support mobile devices, Zebra printers, RF Scanners, and standard productivity software, for internal users at the site Provide support with the activities related to the configuration and installation of desktops, including patch updates and hardware replacements Provide support for the PC grade UPS (Uninterruptable Power Supply) Provide "Smart Hands" support related to the access points and switches based on the SOP (Standard Operating Procedure) provided or as per guided by the client IT team Assist client's IT team with network and infrastructure initiatives, including hardware and systems administration Participate in the meetings and planning sessions related to the maintenance, upgrade, infrastructure inventory and risk assessment, and disaster recovery related activities at the site Take appropriate action in the event of non-compliance with security requirements as guided by the client IT support teams Asset tagging and updating asset database based on the SOP (Standard Operating Procedure) provided by client CCNA certification is a plus Full COVID-19 vaccination may be required. We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eX cell Supports Equal Employment Opportunity e X cell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .
Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet - and exceed best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Centria's dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey. See what it's like Position Summary The Field Staff Manager is responsible for overseeing and managing all operational aspects within Centria Autism, including developing and managing schedules for Behavior Technicians, coordinating and overseeing assessments for clients, coordinating staffing activities, and serving as a liaison with facility management to help maintain a clean and safe working environment. This role will also develop strategies and initiatives to improve client and Behavior Technician retention. The Field Staff Manager will play a vital role in ensuring smooth operations and maintaining high-quality standards throughout the organization. It is important that the Field Staff Manager builds strong relationships with families and maintains high family satisfaction. Success Measures Success measures include adherence to Centria policies, flawless execution of tasks, a timely, positive customer service experience for team members, a high level of compliance, and maintaining family satisfaction. Success also includes meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics. Duties and Responsibilities Scheduling Coordination Develop and manage schedules for Behavior Technicians, ensuring optimal coverage and adherence to company policies and guidelines. Coordinate and oversee the scheduling of assessments for all clients, including the option to assist with re-assessments when necessary. Align families, Behavior Technicians, and Supervising Clinicians to start new cases and confirm authorization, ensuring a smooth case start. Coordinate staffing activities, including permanent staff allocation, substitution arrangements, and assigning multiple Behavior Technicians to clients as needed. Assist clients seeking center tours. Confirm schedules weekly with Behavior Technicians and families. Oversee Behavior Technicians and Operational Processes Monitor Behavior Technician attendance and professionalism, in consultation with the Area Operations Director (AOD), and implement measures to maintain high performance standards. Ensure smooth coordination of care for clients, including effective communication and collaboration with healthcare providers. Address and resolve issues related to paper document management, implementing efficient solutions to enhance accuracy and productivity. Ensure the Operations Workflow Runs Smoothly by Coordinating with Other Departments and Families Facilitate effective communication and handoff processes between the Onboarding and Intake Teams and the Operations Team for seamless transition and service initiation. Review and coordinate conversations regarding insurance changes for clients, changes in case status, and ensure timely confirmation of authorizations. Develop strategies and initiatives to improve client and Behavior Technician retention rates. Ensure ongoing engagement with clients, including before the start of services and/or while they are on hold, addressing their needs and concerns, and maintaining a high level of customer satisfaction. Maintain Compliance Regulations Ensure compliance with the dormant policy, manage offboarding processes for team members, and oversee the collection of iPads from departing team members. Oversee Financial Processes Oversee payroll and billing processes, ensuring accuracy, timeliness, and compliance with relevant regulations. Provide administrative triage and one-call resolution for authorization and coordination of benefits (COB) issues, resolving them promptly and accurately. Rate $45,000 - $55,000 plus bonus Qualifications Education High school diploma or equivalent, required Bachelor's degree in a relevant field or equivalent work experience, preferred Work Experience 1 - 3 years of experience in operations management or sales, prior management of a team preferred. Equipment and Technology Requirements Working knowledge of laptop/desktop PC Proficiency in Microsoft Suite (Word, Excel) Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet) Other Competency Requirements Ability to follow written instructions Ability to use computers and computer/software programs Ability to communicate expressively and receptively Knowledge and Skills Strong leadership skills with the ability to motivate and manage a diverse team. Excellent organizational and multitasking abilities. In-depth knowledge of credentialing processes, HR practices, and compliance requirements. Proven experience in managing budgets and financial performance. Strong problem-solving and decision-making skills. Excellent communication and interpersonal skills. Proficiency in using technology platforms and systems for operational management. Knowledge of accreditation standards and privacy regulations. Ability to adapt to a fast-paced and changing work environment. Availability for occasional travel as required. Working Conditions Centria's office hours are Monday through Friday from 8:30 AM - 6:00 PM. Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives. Physical Demands While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.
04/26/2024
Full time
Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet - and exceed best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA's to focus on clinical issues and support Centria's dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey. See what it's like Position Summary The Field Staff Manager is responsible for overseeing and managing all operational aspects within Centria Autism, including developing and managing schedules for Behavior Technicians, coordinating and overseeing assessments for clients, coordinating staffing activities, and serving as a liaison with facility management to help maintain a clean and safe working environment. This role will also develop strategies and initiatives to improve client and Behavior Technician retention. The Field Staff Manager will play a vital role in ensuring smooth operations and maintaining high-quality standards throughout the organization. It is important that the Field Staff Manager builds strong relationships with families and maintains high family satisfaction. Success Measures Success measures include adherence to Centria policies, flawless execution of tasks, a timely, positive customer service experience for team members, a high level of compliance, and maintaining family satisfaction. Success also includes meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics. Duties and Responsibilities Scheduling Coordination Develop and manage schedules for Behavior Technicians, ensuring optimal coverage and adherence to company policies and guidelines. Coordinate and oversee the scheduling of assessments for all clients, including the option to assist with re-assessments when necessary. Align families, Behavior Technicians, and Supervising Clinicians to start new cases and confirm authorization, ensuring a smooth case start. Coordinate staffing activities, including permanent staff allocation, substitution arrangements, and assigning multiple Behavior Technicians to clients as needed. Assist clients seeking center tours. Confirm schedules weekly with Behavior Technicians and families. Oversee Behavior Technicians and Operational Processes Monitor Behavior Technician attendance and professionalism, in consultation with the Area Operations Director (AOD), and implement measures to maintain high performance standards. Ensure smooth coordination of care for clients, including effective communication and collaboration with healthcare providers. Address and resolve issues related to paper document management, implementing efficient solutions to enhance accuracy and productivity. Ensure the Operations Workflow Runs Smoothly by Coordinating with Other Departments and Families Facilitate effective communication and handoff processes between the Onboarding and Intake Teams and the Operations Team for seamless transition and service initiation. Review and coordinate conversations regarding insurance changes for clients, changes in case status, and ensure timely confirmation of authorizations. Develop strategies and initiatives to improve client and Behavior Technician retention rates. Ensure ongoing engagement with clients, including before the start of services and/or while they are on hold, addressing their needs and concerns, and maintaining a high level of customer satisfaction. Maintain Compliance Regulations Ensure compliance with the dormant policy, manage offboarding processes for team members, and oversee the collection of iPads from departing team members. Oversee Financial Processes Oversee payroll and billing processes, ensuring accuracy, timeliness, and compliance with relevant regulations. Provide administrative triage and one-call resolution for authorization and coordination of benefits (COB) issues, resolving them promptly and accurately. Rate $45,000 - $55,000 plus bonus Qualifications Education High school diploma or equivalent, required Bachelor's degree in a relevant field or equivalent work experience, preferred Work Experience 1 - 3 years of experience in operations management or sales, prior management of a team preferred. Equipment and Technology Requirements Working knowledge of laptop/desktop PC Proficiency in Microsoft Suite (Word, Excel) Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet) Other Competency Requirements Ability to follow written instructions Ability to use computers and computer/software programs Ability to communicate expressively and receptively Knowledge and Skills Strong leadership skills with the ability to motivate and manage a diverse team. Excellent organizational and multitasking abilities. In-depth knowledge of credentialing processes, HR practices, and compliance requirements. Proven experience in managing budgets and financial performance. Strong problem-solving and decision-making skills. Excellent communication and interpersonal skills. Proficiency in using technology platforms and systems for operational management. Knowledge of accreditation standards and privacy regulations. Ability to adapt to a fast-paced and changing work environment. Availability for occasional travel as required. Working Conditions Centria's office hours are Monday through Friday from 8:30 AM - 6:00 PM. Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives. Physical Demands While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.
Desktop Technician will: Provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Provide Break Fix, fault diagnosis and resolution. Provide fault analysis to customer's various core operating systems and platforms, as well as be able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have relevant 3-5 years of experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, and computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, and printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or a related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLAs. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support. Health Insurance Paid Time off Federal Holidays 401(K)
04/26/2024
Full time
Desktop Technician will: Provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Provide Break Fix, fault diagnosis and resolution. Provide fault analysis to customer's various core operating systems and platforms, as well as be able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have relevant 3-5 years of experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, and computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, and printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or a related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLAs. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support. Health Insurance Paid Time off Federal Holidays 401(K)
Desktop Technician will: Provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Provide Break Fix, fault diagnosis and resolution. Provide fault analysis to customer's various core operating systems and platforms, as well as be able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have relevant 3-5 years of experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, and computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, and printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or a related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLAs. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support. Health Insurance 401(K) 10 days paid time off Paid Federal Holidays
04/26/2024
Full time
Desktop Technician will: Provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Provide Break Fix, fault diagnosis and resolution. Provide fault analysis to customer's various core operating systems and platforms, as well as be able to provide support and apply desktop fault resolution for the approved application suite. The ideal candidate should have relevant 3-5 years of experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, and computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, and printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience in IT with a basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor's Degree or equivalent in Computer Science or a related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLAs. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support. Health Insurance 401(K) 10 days paid time off Paid Federal Holidays
Summary: As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk-side support technician. You will be directed by the Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by the service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Responsibilities: Provides support for software, hardware and networking support for desktops, laptops, and servers. Provides maintenance and support on legacy products. Supports Core, server products. Performs disk replacement on enterprise storage products. Installs and maintains PCs and associated software, networks, servers, and peripherals. Supports network products from operational and maintenance perspectives. Performs installs, moves, adds, and changes as required. Tests and certifies PCs, networks, servers, and client-approved applications. Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor, and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Must Have Client Service Support Knowledge of ticket system and SLA's
04/26/2024
Full time
Summary: As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk-side support technician. You will be directed by the Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by the service desk. Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Responsibilities: Provides support for software, hardware and networking support for desktops, laptops, and servers. Provides maintenance and support on legacy products. Supports Core, server products. Performs disk replacement on enterprise storage products. Installs and maintains PCs and associated software, networks, servers, and peripherals. Supports network products from operational and maintenance perspectives. Performs installs, moves, adds, and changes as required. Tests and certifies PCs, networks, servers, and client-approved applications. Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor, and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Must Have Client Service Support Knowledge of ticket system and SLA's
TATA Consulting Services (USA)
Blue Springs, Mississippi
Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas. Ability to work after hours and weekends if necessary or required by the customer. Knowledge using ServiceNow as the ticketing tool. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral softwares using approved tools. Troubleshoot operating system issue. connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution detail Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other Corporate groups. Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in a specific technology. Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specialize in different products and categories. Receives instructions from certified technicians and project managers to troubleshoot advanced issues. Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment. Primary responsibility to manage End User related incidents and requests. Go to person for all plant IT related requests (Password resets, access etc. specific to plants). Handles all User related IT requests (IMAC, Break fix, Refresh etc.). Responsible for managing IT Assets, Inventory and Stock Room management. Responsible for Asset tagging, Inventory update in CMDB. Handheld scanners/High-jump scanners config and support. Responsible for Preventive maintenance checks on all handhelds (scanners etc). Radio configuration & support. Shipping and Receiving assets requiring repair from OEM (Scanners, Handhelds, etc.) Responsible for in scope Production devices installation, reset, adding to network etc.(Terminal systems, Handhelds etc.) Thin client configuration and support, Apps on iPads. Responsible for Printer Coordination Services and single point of contact to handle. L1 Printer issues, requirement to have AS400 knowledge to handle production printers. Provide Touch Support / Smart hands Support to verify functionality or testing Monitors PRTG tool for plant network devices. Coordinate with the Critical facilities team for Power related work. Coordinate with 3rd Party vendors for installation/ fixtures for non-IT request (Henderson, OneNeck , C&W etc.). Vendor escort or co ordination (mostly for network cab work, data center work, etc.) - (e.g., ATT, OEMs). Act as backup for locations where L3 presence is limited and there is a need for backup during production additions or OOO situations. Elevated skill set up to L2.5 to provide backup support for L3 resources as needed
04/26/2024
Full time
Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas. Ability to work after hours and weekends if necessary or required by the customer. Knowledge using ServiceNow as the ticketing tool. Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop, printers/scanners, and other peripheral softwares using approved tools. Troubleshoot operating system issue. connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution detail Maintain and contribute to a knowledge base. Coordinate hardware warranty repair. Perform inventory management activities as required in coordination with asset management and other Corporate groups. Escalate to 3rd party vendors when necessary Responsible for raising and coordinating problem management issues Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management. Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in a specific technology. Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specialize in different products and categories. Receives instructions from certified technicians and project managers to troubleshoot advanced issues. Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment. Primary responsibility to manage End User related incidents and requests. Go to person for all plant IT related requests (Password resets, access etc. specific to plants). Handles all User related IT requests (IMAC, Break fix, Refresh etc.). Responsible for managing IT Assets, Inventory and Stock Room management. Responsible for Asset tagging, Inventory update in CMDB. Handheld scanners/High-jump scanners config and support. Responsible for Preventive maintenance checks on all handhelds (scanners etc). Radio configuration & support. Shipping and Receiving assets requiring repair from OEM (Scanners, Handhelds, etc.) Responsible for in scope Production devices installation, reset, adding to network etc.(Terminal systems, Handhelds etc.) Thin client configuration and support, Apps on iPads. Responsible for Printer Coordination Services and single point of contact to handle. L1 Printer issues, requirement to have AS400 knowledge to handle production printers. Provide Touch Support / Smart hands Support to verify functionality or testing Monitors PRTG tool for plant network devices. Coordinate with the Critical facilities team for Power related work. Coordinate with 3rd Party vendors for installation/ fixtures for non-IT request (Henderson, OneNeck , C&W etc.). Vendor escort or co ordination (mostly for network cab work, data center work, etc.) - (e.g., ATT, OEMs). Act as backup for locations where L3 presence is limited and there is a need for backup during production additions or OOO situations. Elevated skill set up to L2.5 to provide backup support for L3 resources as needed
TATA Consulting Services (USA)
Long Barn, California
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service
04/26/2024
Full time
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service. Inventory management for Server/Network equipments. GALC requests - setting up terminal, creation, physical/virtual. Pre-shift checks - GALC/ICS, servers, systems, DPS,etc. Change requests - port activations, switch installs, cabinet remediation (ups/hvac), Preventive. Maintenance activities (UPS/HVAC/Generator). ; Network Drops/setup assistance/ Confirmation - Change controls, switch install, power, network. drop, vlan, firewall, Other network tasks. Time card boxes (Kronos clocks and vendor time clocks - installs/support). Rack and Stack equipment, camera installs. Data Ce
04/25/2024
Full time
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service. Inventory management for Server/Network equipments. GALC requests - setting up terminal, creation, physical/virtual. Pre-shift checks - GALC/ICS, servers, systems, DPS,etc. Change requests - port activations, switch installs, cabinet remediation (ups/hvac), Preventive. Maintenance activities (UPS/HVAC/Generator). ; Network Drops/setup assistance/ Confirmation - Change controls, switch install, power, network. drop, vlan, firewall, Other network tasks. Time card boxes (Kronos clocks and vendor time clocks - installs/support). Rack and Stack equipment, camera installs. Data Ce
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service. Documentation - Create and Maintain standardized work required for L3 work. ; Inventory management for Server/Network equipments. GALC requests - setting up terminal, creation, physical/virtual. Pre-shift checks - GALC/ICS, servers, systems, DPS,etc. Change requests - port activations, switch installs, cabinet remediation (ups/hvac), Preventive. Maintenance activities (UPS/HVAC/Generator). Network Drops/setup assistance/ Confirmation - Change controls, switch install, power, network. drop, vlan, firewall, Other network tasks. Time card boxes (Kronos clocks and vendor time clocks - installs/support). Rack and Stack equipment, camera installs.
04/25/2024
Full time
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service. Documentation - Create and Maintain standardized work required for L3 work. ; Inventory management for Server/Network equipments. GALC requests - setting up terminal, creation, physical/virtual. Pre-shift checks - GALC/ICS, servers, systems, DPS,etc. Change requests - port activations, switch installs, cabinet remediation (ups/hvac), Preventive. Maintenance activities (UPS/HVAC/Generator). Network Drops/setup assistance/ Confirmation - Change controls, switch install, power, network. drop, vlan, firewall, Other network tasks. Time card boxes (Kronos clocks and vendor time clocks - installs/support). Rack and Stack equipment, camera installs.
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service.
04/25/2024
Full time
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service.
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service. Inventory management for Server/Network equipments. GALC requests - setting up terminal, creation, physical/virtual. Pre-shift checks - GALC/ICS, servers, systems, DPS,etc. Change requests - port activations, switch installs, cabinet remediation (ups/hvac), Preventive. Maintenance activities (UPS/HVAC/Generator). ; Network Drops/setup assistance/ Confirmation - Change controls, switch install, power, network. drop, vlan, firewall, Other network tasks. Time card boxes (Kronos clocks and vendor time clocks - installs/support). Rack and Stack equipment, camera installs. Data Ce
04/25/2024
Full time
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service. Inventory management for Server/Network equipments. GALC requests - setting up terminal, creation, physical/virtual. Pre-shift checks - GALC/ICS, servers, systems, DPS,etc. Change requests - port activations, switch installs, cabinet remediation (ups/hvac), Preventive. Maintenance activities (UPS/HVAC/Generator). ; Network Drops/setup assistance/ Confirmation - Change controls, switch install, power, network. drop, vlan, firewall, Other network tasks. Time card boxes (Kronos clocks and vendor time clocks - installs/support). Rack and Stack equipment, camera installs. Data Ce
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service. Inventory management for Server/Network equipments. GALC requests - setting up terminal, creation, physical/virtual. Pre-shift checks - GALC/ICS, servers, systems, DPS,etc. Change requests - port activations, switch installs, cabinet remediation (ups/hvac), Preventive. Maintenance activities (UPS/HVAC/Generator). Network Drops/setup assistance/ Confirmation - Change controls, switch install, power, network. drop, vlan, firewall, Other network tasks. Time card boxes (Kronos clocks and vendor time clocks - installs/support). Rack and Stack equipment, camera installs.
04/25/2024
Full time
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service. Inventory management for Server/Network equipments. GALC requests - setting up terminal, creation, physical/virtual. Pre-shift checks - GALC/ICS, servers, systems, DPS,etc. Change requests - port activations, switch installs, cabinet remediation (ups/hvac), Preventive. Maintenance activities (UPS/HVAC/Generator). Network Drops/setup assistance/ Confirmation - Change controls, switch install, power, network. drop, vlan, firewall, Other network tasks. Time card boxes (Kronos clocks and vendor time clocks - installs/support). Rack and Stack equipment, camera installs.
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service. Inventory management for Server/Network equipments. GALC requests - setting up terminal, creation, physical/virtual. Pre-shift checks - GALC/ICS, servers, systems, DPS,etc. Change requests - port activations, switch installs, cabinet remediation (ups/hvac), Preventive. Maintenance activities (UPS/HVAC/Generator). ; Network Drops/setup assistance/ Confirmation - Change controls, switch install, power, network. drop, vlan, firewall, Other network tasks. Time card boxes (Kronos clocks and vendor time clocks - installs/support). Rack and Stack equipment, camera installs. Data Ce
04/25/2024
Full time
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service. Inventory management for Server/Network equipments. GALC requests - setting up terminal, creation, physical/virtual. Pre-shift checks - GALC/ICS, servers, systems, DPS,etc. Change requests - port activations, switch installs, cabinet remediation (ups/hvac), Preventive. Maintenance activities (UPS/HVAC/Generator). ; Network Drops/setup assistance/ Confirmation - Change controls, switch install, power, network. drop, vlan, firewall, Other network tasks. Time card boxes (Kronos clocks and vendor time clocks - installs/support). Rack and Stack equipment, camera installs. Data Ce
Paladin Consulting is currently hiring an IT Field Support Technician to join our team working onsite at our client's office located in Memphis, TN. We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family. Job Title: IT Field Support Technician Work Location: Memphis, TN (100% onsite) Duration: 4 month contract with option to extend or hire Education/Experience Required: Experience Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers. Hours: Mon - Fri 8am - 5pm Job Description & Responsibilities: Day to Day desktop support anything from troubleshooting hardware to setting up a new user to re-imaging desktops. Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues. Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals. Troubleshoots Desktop Virus and malware issues. Maintains a daily backup of all network files. Performs service administration tasks for software and hardware products to ensure manufacturer warranty. Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. Performs software and hardware inventory. Skills & Qualifications: Years' Experience Required: 10+ preferred Education Requirements: HSD Systems/Software Proficiencies: ServiceNow or any comparable ticketing system, Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers. Strong focus on customer service and communication skills (exceptional). Resource will work with internal teams including Marketing (needs someone with sense of urgency and ability to communicate effectively to broad audiences) Ability to triage incoming ticket requests and prioritize - fast paced. Strong engagement with end users required. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Routine reporting and data integrity. Adobe Creative Cloud troubleshooting experience (InDesign and Photoshop) preferred Financial or Medical industry preferred For more information or to view other opportunities, visit us at .
04/25/2024
Full time
Paladin Consulting is currently hiring an IT Field Support Technician to join our team working onsite at our client's office located in Memphis, TN. We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family. Job Title: IT Field Support Technician Work Location: Memphis, TN (100% onsite) Duration: 4 month contract with option to extend or hire Education/Experience Required: Experience Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers. Hours: Mon - Fri 8am - 5pm Job Description & Responsibilities: Day to Day desktop support anything from troubleshooting hardware to setting up a new user to re-imaging desktops. Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues. Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals. Troubleshoots Desktop Virus and malware issues. Maintains a daily backup of all network files. Performs service administration tasks for software and hardware products to ensure manufacturer warranty. Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. Performs software and hardware inventory. Skills & Qualifications: Years' Experience Required: 10+ preferred Education Requirements: HSD Systems/Software Proficiencies: ServiceNow or any comparable ticketing system, Certifications: A+ PC Technician; Both Network + and Dell Hardware certification is a plus Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers. Strong focus on customer service and communication skills (exceptional). Resource will work with internal teams including Marketing (needs someone with sense of urgency and ability to communicate effectively to broad audiences) Ability to triage incoming ticket requests and prioritize - fast paced. Strong engagement with end users required. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Routine reporting and data integrity. Adobe Creative Cloud troubleshooting experience (InDesign and Photoshop) preferred Financial or Medical industry preferred For more information or to view other opportunities, visit us at .
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service.
04/25/2024
Full time
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service.
TATA Consulting Services (USA)
Ann Arbor, Michigan
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service. Inventory management for Server/Network equipments. GALC requests - setting up terminal, creation, physical/virtual. Pre-shift checks - GALC/ICS, servers, systems, DPS,etc. Change requests - port activations, switch installs, cabinet remediation (ups/hvac), Preventive. Maintenance activities (UPS/HVAC/Generator). ; Network Drops/setup assistance/ Confirmation - Change controls, switch install, power, network. drop, vlan, firewall, Other network tasks. Time card boxes (Kronos clocks and vendor time clocks - installs/support). Rack and Stack equipment, camera installs. Data Ce
04/25/2024
Full time
Tier 3 (L3) IT infra support is the final line of support and comprises a technical team that deals with technical problems. Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems, a Level 3 tech usually has the most expertise in a company and is the go-to person for solving difficult issues. With years of experience, the L3 experts can manage and resolve almost any problem that requires high expertise. They can also control the infrastructure, cloud, network, and DC level operations. All the high-end administration tasks are secure in their hands, and it is advisable to have at least an L3 level technician as a team leader in every operation. These engineers use requirements and aim to replicate problems to detect the root cause. They have access to the highest technological support for fixing issues or developing new features. Their team mainly consists of chief engineers who designed the product or service. Inventory management for Server/Network equipments. GALC requests - setting up terminal, creation, physical/virtual. Pre-shift checks - GALC/ICS, servers, systems, DPS,etc. Change requests - port activations, switch installs, cabinet remediation (ups/hvac), Preventive. Maintenance activities (UPS/HVAC/Generator). ; Network Drops/setup assistance/ Confirmation - Change controls, switch install, power, network. drop, vlan, firewall, Other network tasks. Time card boxes (Kronos clocks and vendor time clocks - installs/support). Rack and Stack equipment, camera installs. Data Ce
Paladin Consulting is currently hiring an IT Field Support Technician to join our team working onsite at our client's office located in Oklahoma City, OK. We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family. Job Title: IT Field Support Technician Work Location: Oklahoma City, OK Duration: 3 month contract with option to extend or hire Education/Experience Required: 5+ Years of Experience is Required;10+ Years is Preferred Job Description & Responsibilities: Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues. Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals. Troubleshoots Desktop Virus and malware issues. Maintains a daily backup of all network files. Performs service administration tasks for software and hardware products to ensure manufacturer warranty. Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. Performs software and hardware inventory. Skills & Qualifications: Years of Experience needed: 5+ Years of Experience is Required;10+ Years is Preferred Level of Education: High School Diploma Systems/Software proficiencies: ServiceNow or any comparable ticketing system Certifications/Licenses: A+ PC Technician; Both Network + and Dell Hardware certification is a plus Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers. Strong focus on customer service and communication skills (exceptional). Ability to triage incoming ticket requests and prioritize. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Routine reporting and data integrity. For more information or to view other opportunities, visit us at .
04/25/2024
Full time
Paladin Consulting is currently hiring an IT Field Support Technician to join our team working onsite at our client's office located in Oklahoma City, OK. We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family. Job Title: IT Field Support Technician Work Location: Oklahoma City, OK Duration: 3 month contract with option to extend or hire Education/Experience Required: 5+ Years of Experience is Required;10+ Years is Preferred Job Description & Responsibilities: Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues. Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals. Troubleshoots Desktop Virus and malware issues. Maintains a daily backup of all network files. Performs service administration tasks for software and hardware products to ensure manufacturer warranty. Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance. Performs software and hardware inventory. Skills & Qualifications: Years of Experience needed: 5+ Years of Experience is Required;10+ Years is Preferred Level of Education: High School Diploma Systems/Software proficiencies: ServiceNow or any comparable ticketing system Certifications/Licenses: A+ PC Technician; Both Network + and Dell Hardware certification is a plus Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers. Strong focus on customer service and communication skills (exceptional). Ability to triage incoming ticket requests and prioritize. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Routine reporting and data integrity. For more information or to view other opportunities, visit us at .
is seeking to hire a Field Engineer for our client in Oklahoma City, OK! Benefits Available! Weekly Pay! $25.00/Hour Description As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Responsibilities: Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products Supports Core, server products Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
04/24/2024
Contractor
is seeking to hire a Field Engineer for our client in Oklahoma City, OK! Benefits Available! Weekly Pay! $25.00/Hour Description As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Responsibilities: Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy products Supports Core, server products Performs disk replacement on enterprise storage products Installs and maintains PCs and associated software, networks, servers and peripherals Supports network products from operational and maintenance perspectives Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Overview Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition. Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team. When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law . Responsibilities Weatherford is hiring a Technical Writer for our Spencer Road Research & Devolopment facility in Houston, TX. Job Purpose The Wireline Technical Writer is responsible for leading the effort to maintain the existing manufacturing, field facing and client facing documentation specific to the Wireline (WL) Products and Wireline Services activities. The Tech Writer is the internal subject matter expert (SME) for utilizing the principles of Simplified Technical English (STE) in order to ensure that documents created or updated are suitable for English as a Second Language (ESL) readers or for translation. The Tech Writer is the interface between the engineering and scientific staff that creates the original content, modification content and the outside world. Roles & Responsibilities DOCUMENT CREATION & MAINTENANCE Receives original content from RD&E technicians, engineers & scientists, and places the content in proper formatting into existing templates. Tech Writer is responsible for language simplification and clarity without altering technical aspects of the content. Sits with RD&E technicians, engineers & scientists to capture original content directly during hands-on process & procedures, converting that information into first drafts of technical content for review by RD&E SMEs. Modifies documentation in Windchill as changes are requested by RD&E SMEs, Operations, Manufacturing or external clients. Leads the effort to get documents completed in a timely fashion, which means managing the workflow between the various staff and stakeholders required to finalize content. Perform annual audits on technical documentation to ensure that the items in repositories outside Windchill are in sync with Windchill, and correct any discrepancies. Maintains documentation in Windchill (WFRD PDM system) SAFETY, SECURITY & COMPLIANCE Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards and industry practices and complies with the Company's Rules to Live By Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations QUALITY Responsible for being familar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford's Management System Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement Demonstrated ability to lead in process and guidelines improvement OPERATIONS Works with the Wireline (WL) Products Team to create the field operations and repair & maintenance manuals needed to support the business. Works with the WL Products customer support staff to update documents, improve readability, make corrections, etc. Works with the WL Services WISE Team to update documents as requested by field operations. Works with the WISE and RDE Teams to create missing documents needed to support operations. Serve as an SME for general writing and Word support to field staff creating document markups or creating original content. Keep current with WISE Queries which they monitor to provide timely feedback for operations on document related tasking. COMMUNICATION Maintains effective communications with all key stakeholders both internal and, where appropriate, external Can communicate with others effectively in speaking and in writing. Uses vocabulary required to successfully express thoughts, ideas and explanations. Demonstrated ability to clearly present ideas to an audience of colleagues and audience outside of product line. FINANCIAL All employees have an accountability to the organisation to be financially responsible whether they are in charge of a function budget or simply their own expenses Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure PEOPLE & DEVELOPMENT Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential Is committed to continuous personal development and sharing knowledge VISION & LEADERSHIP Demontrates leadership, ethical behaviour and adherence to Weatherford standards at all times Provides mentoring and training to others Builds reciprocal relationship with team members and shares experiences, new ideas, and learnings with team members Has regular interactions with cross functional members of the project team (product owners, stakeholders, SMEs, and when necessary clients/customers) Leads and contributes to technical reviews and works well with a team of peers Drives improvements by adopting emerging technologies where possible Qualifications Experience & Education REQUIRED Bachelor's degree in English or communication related field 2 - 5 years experience technical writing PREFERRED 2 - 5 years experience technical writing in oil and gas industry Knowledge, Skills & Abilities REQUIRED Strong command of English language and grammar Excellent communication skills, both oral and written Ability to work independently or in groups Ability to capture data at bench with RDE staff Knowledge of engineering or engineering technology Knowledge of Standard Technical English (STE) Advanced skills in Microsoft Office Suite and Adobe Acrobat Template creation Organized and detail-oriented Experience working with ArborText Editor Desktop publishing Knowledge of various types of documentation (Procedures, Work Instructions, Test Sheets, etc.) Editing and formatting skills Ability to work well with all levels of personnel. PREFERRED Proficient working with FrameMaker Proficient in the use of STE (Simplified Technical English) Experience working with Windchill Advanced skills with ArborText Editor (template creation, profiling, etc.) Travel Requirement: This role may require domestic and potentially international travel: <10%
04/24/2024
Full time
Overview Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation. We are focused on technology development, digital solutions, and defining our footprint in the new energy space. Our ability to provide integrated solutions across our segments will be critical to growth in our core operations and the energy transition. Energy producers face unique challenges every day, so it is our job to create solutions that enhance safety, streamline operations, and sustain uptime to meet or exceed their targets. We operate across the global energy landscape employing some of the best diverse talent in the industry. At Weatherford, we understand the value each individual brings to the table. We celebrate diversity in all its forms and are immensely proud of our workforce. We invite you to join our passionate, talented, word-class team. When you join Weatherford, you instantly feel connected to something bigger - a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other's successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford. Weatherford offers competitive compensation, a comprehensive benefits program and provides you a challenging and enriching career path, with a healthy balance of structure and flexibility to chart your own course. Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law . Responsibilities Weatherford is hiring a Technical Writer for our Spencer Road Research & Devolopment facility in Houston, TX. Job Purpose The Wireline Technical Writer is responsible for leading the effort to maintain the existing manufacturing, field facing and client facing documentation specific to the Wireline (WL) Products and Wireline Services activities. The Tech Writer is the internal subject matter expert (SME) for utilizing the principles of Simplified Technical English (STE) in order to ensure that documents created or updated are suitable for English as a Second Language (ESL) readers or for translation. The Tech Writer is the interface between the engineering and scientific staff that creates the original content, modification content and the outside world. Roles & Responsibilities DOCUMENT CREATION & MAINTENANCE Receives original content from RD&E technicians, engineers & scientists, and places the content in proper formatting into existing templates. Tech Writer is responsible for language simplification and clarity without altering technical aspects of the content. Sits with RD&E technicians, engineers & scientists to capture original content directly during hands-on process & procedures, converting that information into first drafts of technical content for review by RD&E SMEs. Modifies documentation in Windchill as changes are requested by RD&E SMEs, Operations, Manufacturing or external clients. Leads the effort to get documents completed in a timely fashion, which means managing the workflow between the various staff and stakeholders required to finalize content. Perform annual audits on technical documentation to ensure that the items in repositories outside Windchill are in sync with Windchill, and correct any discrepancies. Maintains documentation in Windchill (WFRD PDM system) SAFETY, SECURITY & COMPLIANCE Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards and industry practices and complies with the Company's Rules to Live By Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations QUALITY Responsible for being familar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford's Management System Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement Demonstrated ability to lead in process and guidelines improvement OPERATIONS Works with the Wireline (WL) Products Team to create the field operations and repair & maintenance manuals needed to support the business. Works with the WL Products customer support staff to update documents, improve readability, make corrections, etc. Works with the WL Services WISE Team to update documents as requested by field operations. Works with the WISE and RDE Teams to create missing documents needed to support operations. Serve as an SME for general writing and Word support to field staff creating document markups or creating original content. Keep current with WISE Queries which they monitor to provide timely feedback for operations on document related tasking. COMMUNICATION Maintains effective communications with all key stakeholders both internal and, where appropriate, external Can communicate with others effectively in speaking and in writing. Uses vocabulary required to successfully express thoughts, ideas and explanations. Demonstrated ability to clearly present ideas to an audience of colleagues and audience outside of product line. FINANCIAL All employees have an accountability to the organisation to be financially responsible whether they are in charge of a function budget or simply their own expenses Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure PEOPLE & DEVELOPMENT Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential Is committed to continuous personal development and sharing knowledge VISION & LEADERSHIP Demontrates leadership, ethical behaviour and adherence to Weatherford standards at all times Provides mentoring and training to others Builds reciprocal relationship with team members and shares experiences, new ideas, and learnings with team members Has regular interactions with cross functional members of the project team (product owners, stakeholders, SMEs, and when necessary clients/customers) Leads and contributes to technical reviews and works well with a team of peers Drives improvements by adopting emerging technologies where possible Qualifications Experience & Education REQUIRED Bachelor's degree in English or communication related field 2 - 5 years experience technical writing PREFERRED 2 - 5 years experience technical writing in oil and gas industry Knowledge, Skills & Abilities REQUIRED Strong command of English language and grammar Excellent communication skills, both oral and written Ability to work independently or in groups Ability to capture data at bench with RDE staff Knowledge of engineering or engineering technology Knowledge of Standard Technical English (STE) Advanced skills in Microsoft Office Suite and Adobe Acrobat Template creation Organized and detail-oriented Experience working with ArborText Editor Desktop publishing Knowledge of various types of documentation (Procedures, Work Instructions, Test Sheets, etc.) Editing and formatting skills Ability to work well with all levels of personnel. PREFERRED Proficient working with FrameMaker Proficient in the use of STE (Simplified Technical English) Experience working with Windchill Advanced skills with ArborText Editor (template creation, profiling, etc.) Travel Requirement: This role may require domestic and potentially international travel: <10%
Compensation depends on experience but is typically $44-55K. THIS ROLE IS FULLY ONSITE IN CLEVELAND, OH REQUIRED SHIFT IS 11 AM TO 8 PM WITH FLEX AS NEEDED (GIVE OR TAKE 1 HOUR) FOR BUSINESS NEEDS. KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Helpdesk / Desktop Support Technician: MS 365, Azure AD / AD, ITIL V3 or other ITSM frameworks Main Purpose: The Service Analyst is an IT support professional with technical capability to help resolve colleagues IT related issues via email, phone, remote access or in person. To work with toolsets such as our IT's service desk and other IT management applications ensuring information entered is accurate and of high quality. To assist and support colleagues in the IT Services Team to deliver a highly effective, premium customer service. Core Accountabilities: Processing support ticket (Incidents and Service Requests) through their lifecycle Resolving access related problems such as password, account lockouts etc Assisting with, planning, and undertaking scheduled maintenance and upgrades governed by Change Control (Change Enablement) Setting up accounts for staff and approved contractors in accordance with documented security protocols, ensuring that they know how to log in Administer Microsoft 365 access; create, edit and delete accounts including privilege users; investigate and troubleshoot faults reported. Support the company end user device estate, including troubleshooting issues as well as managing security patching and updates as well as proactive maintenance in line with company processes. Respond to, investigate, diagnose, and resolve local and remote colleagues' software issues raised on ServiceDesk+ Liaising, supervising and assisting visiting engineering and technical staff. Progressing colleagues' Service Requests, according to the guidelines and protocols Maintaining records for software licenses, consumables, and other supplies Contributing to the development and the implementation of Service Management processes and other continuous Improvement activities alongside the management team Manage Change Request and Transition related tasks though the lifecycle for the IT department and external suppliers according to guidance and protocols. Entry, maintenance and administration of "CMDB' type data (eg Hardware Asset related data) Assist in the creation and production of service reports. Provide support to IT Services leads and undertake activities as directed. Key Outputs/Results: Demonstrate part in the high performing operation of the IT ServiceDesk + function. Work with internal and external resolution teams to resolve Incidents and Service requests within agreed SLAs. Ensuring Communication to colleagues via the Service Desk tool is clear and well presented. Contributing to root case analysis, validation of data accuracy and reducing discrepancies Accurate records of various IT assets onsite and for users registered to that site. Answer queries and questions from the business and IT management and responding to any escalations ensuring service continuity. Work with Change Management and other IT suppliers to ensure the effective delivery of changes. Support IT Service management in any supplier management activities Provide the effective communication and work patterns to ensure collaborative and efficient working with other Service Analyst(s) onsite Key Relationships: Member of the UK and USA based IT Service Support Analyst team Business process "Super Users' and business operational managers Internal IT Service and project delivery teams External 3rd party supplier support teams and supplier managers IT Leadership Team members
04/20/2024
Full time
Compensation depends on experience but is typically $44-55K. THIS ROLE IS FULLY ONSITE IN CLEVELAND, OH REQUIRED SHIFT IS 11 AM TO 8 PM WITH FLEX AS NEEDED (GIVE OR TAKE 1 HOUR) FOR BUSINESS NEEDS. KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Helpdesk / Desktop Support Technician: MS 365, Azure AD / AD, ITIL V3 or other ITSM frameworks Main Purpose: The Service Analyst is an IT support professional with technical capability to help resolve colleagues IT related issues via email, phone, remote access or in person. To work with toolsets such as our IT's service desk and other IT management applications ensuring information entered is accurate and of high quality. To assist and support colleagues in the IT Services Team to deliver a highly effective, premium customer service. Core Accountabilities: Processing support ticket (Incidents and Service Requests) through their lifecycle Resolving access related problems such as password, account lockouts etc Assisting with, planning, and undertaking scheduled maintenance and upgrades governed by Change Control (Change Enablement) Setting up accounts for staff and approved contractors in accordance with documented security protocols, ensuring that they know how to log in Administer Microsoft 365 access; create, edit and delete accounts including privilege users; investigate and troubleshoot faults reported. Support the company end user device estate, including troubleshooting issues as well as managing security patching and updates as well as proactive maintenance in line with company processes. Respond to, investigate, diagnose, and resolve local and remote colleagues' software issues raised on ServiceDesk+ Liaising, supervising and assisting visiting engineering and technical staff. Progressing colleagues' Service Requests, according to the guidelines and protocols Maintaining records for software licenses, consumables, and other supplies Contributing to the development and the implementation of Service Management processes and other continuous Improvement activities alongside the management team Manage Change Request and Transition related tasks though the lifecycle for the IT department and external suppliers according to guidance and protocols. Entry, maintenance and administration of "CMDB' type data (eg Hardware Asset related data) Assist in the creation and production of service reports. Provide support to IT Services leads and undertake activities as directed. Key Outputs/Results: Demonstrate part in the high performing operation of the IT ServiceDesk + function. Work with internal and external resolution teams to resolve Incidents and Service requests within agreed SLAs. Ensuring Communication to colleagues via the Service Desk tool is clear and well presented. Contributing to root case analysis, validation of data accuracy and reducing discrepancies Accurate records of various IT assets onsite and for users registered to that site. Answer queries and questions from the business and IT management and responding to any escalations ensuring service continuity. Work with Change Management and other IT suppliers to ensure the effective delivery of changes. Support IT Service management in any supplier management activities Provide the effective communication and work patterns to ensure collaborative and efficient working with other Service Analyst(s) onsite Key Relationships: Member of the UK and USA based IT Service Support Analyst team Business process "Super Users' and business operational managers Internal IT Service and project delivery teams External 3rd party supplier support teams and supplier managers IT Leadership Team members