Account Maintenance Technician

Job ID: -US-United_States

Location: , , US

Date Posted: 2022-06-06

Category: Information Technology

Subcategory: Computer Operator

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: Yes

Description

The Account Maintenance Analyst is responsible for the management of accounts for the DCIO-Ops & the Department of Health and Human Services in support of over 10,000 end-users. Support of accounts begin the first day of employment until the departing date of the user, special requests for Political Appointees and direct requests form OCIO. This position can be performed remotely.

Responsibilities:

• Create, delete, disable and manage Active Directory User, Group and Computer Objects
• Create, manage and troubleshoot Hybrid Exchange 2010 and online accounts, distribution lists and Resource/Shared Mailboxes
• Utilize PowerShell scripts to create, update and disable Network and Exchange accounts
• Perform liaison activities for Server Infrastructure and Exchange Tier 3
• Provide expert advice into organizational IT capabilities to meet desired business, technological and security needs
• Provide access to network shared drive and folders
• Provide reports to Upper Management to track/manage end user activeness and access to the HHS network
• Utilize PowerShell scripts to create, update and disable Network and Exchange accounts along with additional tasks
• Create incident tickets through Service Now
• Process Current, Disabled and New Employee Request Forms
• Troubleshoot Microsoft Office 2010/ 2016 and Microsoft Office 365
• Manage Government issued Mobile Devices through MaaS360 and Microsoft Intune
• Provide Emergency Support as requested
• Reviewing ServiceNow tickets for details and routing to functional fulfiller teams
• Team coverage 24x7
• Additional duties as required

Qualifications

• Associate's Degree in related discipline and one year related experience; Or, High School and two (2) years of related experience with relavent certification.

Target salary range: $25,001 - $50,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are more than 26,500 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a respectful work culture based on diversity, equity, and inclusion that values all contributors. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit .