#RPM
Titan Link in partnership with community agencies of Guilford County works to improve financial self-sufficiency, academic program completion and quality of life for Guilford Technical Community College students. This is accomplished by providing a supportive resource-rich environment where individuals can obtain academic support, employment and career advancement opportunities, income support, and coaching. Using an integrated approach, Titan Link leads students in reaching comprehensive benchmarks of social, physical, and economic well-being.The Titan Link Case Specialist will be responsible for monitoring and managing the caseload for the center(s) as handed down from the Titan Link Director and upper management. They will identify trends and best practices for implementation, along with researching for additional funding and support. Assisting with screening incoming students for referrals and coordinating internal and external resources, while maintaining accurate records for tracking will be an integral part of their responsibilities. Identifies intentional and impactful retention options for students deemed most at-risk of separating from the college. They will be part of the daily operations of Titan Link office(s), enforces and abides by Titan Link and the colleges policies and procedures, communicates with a variety of college constituents, and creates new and inclusive, professional, and learner-centered environment to enhance student success. Duties/Functions
- Monitor and manage the caseloads of the Director and Campus Facilitators overseeing the various grants, scholarships, and resources provided for all center locations.
- Assist with student screening, uploading, and making notations on the daily activities of Single Stop, Finish Line Grant, Project Success, and other resources accessed using the internal software system.
- Provide emergency assistance to students in need of Titan Link services, i.e., food, clothing, transportation, housing, etc.
- Provide accurate information to students, faculty, staff, and the community to ensure consistency in practice.
- Maintain community resource information.
- Provide proactive customer service to all students, faculty, staff, and the community to ensure consistency.
- Demonstrate and model the colleges employability skills: adaptability, communication, information, processing, problem solving, responsibility and teamwork.
Difficult Challenges
- Making a quick determination of need for students who are experiencing life issues
- Responding to trends and data to ensure we have adequate resources and support in place
- Collaborating with multiple entities simultaneously to access resources and services outside of the institution
Contacts
- Monthly VP Student Support Services
- Weekly Director, Financial Aid
- As needed Director Counseling
- As needed Director of the Center for Academic Engagement
Education Required Bachelors degree from a regionally accredited post-secondary institution
Education Preferred Masters degree from a regionally accredited post-secondary institution
Experience Required
- 2 or more years experience with data collection and analysis
- 2 or more years experience with student information systems
- 3 to 4 years experience with computer programs including the Microsoft Office suite
- 2 or more years experience providing support services to post-secondary students or through a community agency
- Experience with diverse populations
- Experience with giving presentations
Experience Preferred
- 2 or more years experience with retention/student success software (e.g., Navigate, TutorTrac, etc.)
- 3 or more years customer service experience
- 2 to 3 years experience with using learning management systems (e.g., Moodle, Blackboard) and software to track academic or other support services (e.g., Navigate, Single Stop, etc.)
- Experience working with first-generation college students and students from under-represented populations
- Experience with doing research
- 2 or more years Coaching Certification or Training
- 2 to 3 years Case Management experience
- Diversity, Equity, and Inclusion Training or an equivalent
KSA Required
- Excellent oral, written, and interpersonal communication skills
- Strong computer/technology skills
- Excellent customer service and organizational skills
- Excellent critical thinking and problem-solving skills
- Ability to work well with individuals of diverse backgrounds
- Dependability, creativity, and a strong work ethic
- Respect diversity and promote an inclusive, culturally responsive environment
- Effectively implement and identify student support services and solutions
KSA Preferred
Department/Job Specific Requirements
- Ability to work evening or weekend shifts
- Ability to work at different campus sites as needed
- Promote Titan Link/Student Services in and around the community
The following (compliance) training is required and must be completed within the first 30 days of hire with annual refresher training thereafter:
- Ethics
- Safety/Shooter on Campus
- Personal Information Protection Training (PIP)
- Anti-Discrimination/Harassment & Title IX
- Other training may be required as determined applicable.
Physical Demands Physical Activity: Primarily sitting
Environmental Hazard(s): Lifting: 20 50lbs. Posting Type Staff
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