Description:
At least 1-year relevant experience required.
Competent in supporting enterprise customers and partners in a client systems/workstation environment, including but not limited to desktops, networks, laptops, peripherals, POS systems, and various in store technologies.
Duties may include: -
- Hardware and Software Management: Online and spare parts inventory control, installation and configuration, management, and troubleshooting.
- Assist with new technology research, testing and pre-purchase evaluations.
- Assist with system health monitoring, performance analysis, proactive alerting, software upgrades and maintenance, rack space management and warranty repair coordination.
- Proactive Maintenance and Incident Resolution: Routine system and process monitoring, incident resolution or escalation, outage status tracking and technical library management.
- Function as a remote liaison to other groups in EIT to assist with project related tasks, reporting and analysis, in-depth troubleshooting of complex IT related incidents, customer relations.
- Group Policy Administration: Assist with design and implementation of new group policy solutions and continued maintenance.
- Print Services: Duties include management of Windows print servers and associated print queues.
Technology Requirements (I.E Programs, systems, etc):
- Familiarity with Windows, O365, OneDrive, VPN, browsers, Citrix.
- A lot of our Retail troubleshooting requires dispatching to our Local Company Owned Retail stores.
- IT Field experience with providing remote and onsite hardware/software support for Windows based laptops/desktop, network cabling, point of sale support experience.