Job Description
Salary: $29,120.00 - $48,048.00 Annually
Location: Jane G. Sauls Fort Braden Branch Library - 16327 Blountstown Hwy. Tallahassee, FL
Job Type: Career Service Full Time
Department: Office of Library Services
Job Number: 078-22
Closing: 3/4/:59 PM Eastern
GENERAL DESCRIPTION OF DUTIES
This position is responsible for direct public contact and clerical work in the Leon County Public Library system and assisting customers at Main Library, all branch libraries and outreach locations. Work involves, but is not limited to, providing patrons with courteous and prompt customer service; working at an information desk greeting customers, directing patrons, and monitoring the security entrance; answering the telephone, making public address announcements; and issuing library cards and voter registration applications. Handles materials, including checking in returned materials; checking out library materials to patrons; routing library materials in and out; and handling materials and notices for interlibrary loans and reserves. Assist with reshelving materials in all formats. Assist with patrons with internet sign-in and time limits. Makes referrals to librarians for information inquiries. Performs other assignments such as, but not limited to, assisting customers with phone renewals and circulation problems; handling fines and fees; accepting cash, credit cards, and checks for payment of fines; handling payments of lost and damaged materials; managing volunteers.
NOTE: The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The Job Description Questionnaire (JDQ) reflects a more detailed description of the position. Neither the job description nor the JDQ constitutes an employment agreement. Both are subject to change as the needs of the County and requirements of the job change.
ESSENTIAL DUTIES
Performs circulation services.Manages complex circulation transactions in accordance with library policy and circulation procedures with a high degree of accuracy, courtesy and professionalism. Checks-in library materials and route to appropriate locations. Manages overdue library materials and/or fine transactions and resolve problems that occur. Collects payment for fines and/or fees and complete financial transaction accurately and efficiently. Locates available reserved items as indicated on their library record and check-out to patrons. Investigates "Notes" and "Alerts" information in patron record to take appropriate action while handling patron transaction. Conducts "claims returned" process with tact and careful negotiation. Updates patron record information as necessary. Finds and troubleshoots SIRSI data errors by recording errors to be fixed by cataloging or circulation supervisor. Resolves patron complaints regarding their patron record by analyzing computer data to help determine legitimacy of complaint and aid in resolving problem. Makes decisions and negotiates with patrons when extenuating circumstances arise.
Provides information services. Assist customers with library card registration at self-guided computer registration stations customer record maintenance such as payments of fines and/or fees. Offer assistance and information when registering customers for library cards following library and County policy and how to obtain necessary identification required to receive a library card, using tact when delivering information to patrons who do not have necessary identification. Monitors security gate and recalls all patrons who trigger alarm when exiting with tact and firmness. Provides information regarding Program Room procedures, location and schedule. Informs patrons of current and upcoming library events and library services. Provides voter registration forms, collects completed forms and sends to Supervisor of Elections Office. Maintains awareness of surroundings and calls for security and/or library supervisor related to emergency situations. Records door count statistics.
Handles monetary transactions. Collects payment (cash, check and credit card) for fines and fees charged to patrons for overdue, lost or damaged library materials, library card replacement, and/or non-resident fee cards. Prepares daily bank deposits for fiscal assistant. Balances cash register drawer to verify daily income and allocation of fund categories collected. Performs financial transactions, which include collection of state tax, for the sale of books and materials for the Friends of the Library.
Handles phone and mail communication. Corresponds with patrons via telephone, email or written notification regarding overdue materials, bill notices, damaged and lost materials, and other fines and fees. Initiates telephone calls, email or written notification to patrons when library materials they requested (reserve) become available. Manage switchboard and provide information regarding library operations and programs, transfers calls to public service desks and staff voicemail. Provide circulation transactions over the phone as requested, including renewing library materials, answering library policy questions, and providing information about patron accounts. Makes daily scheduled public address closing announcements. Maintains current records of all returned mail and e-mail. Updates patron database records accordingly.
Provides management of library materials. Sorts and mails all overdue bills, and reserve notices for library, including extension and bookmobile services. Routes materials in and out for main library, six branches, Outreach Services, Inter-Library Loan and Technical Services. Discharges library materials from book drop locations, checking status on each item for hold requests, and routing information and sending item on to appropriate location. Sorts materials by Dewey decimal system categories onto book carts to facilitate shelving. Generates and prints database reports for all overdue and reserve notices. Sensitizes and de-sensitizes security strips in all library materials and place items in lock boxes or remove from lock boxes as needed. Prints daily reserve "pickup list" report and searches for requested library materials, initiates hold process, files library material item and notifies patron. Evaluates item records to determine if item is lost or missing. Evaluates library materials for damage, forward to appropriate department for repair. Collects all non-Leon County materials returned to the library and sends to owning agency. Evaluates reports listing patrons with an excessive number of overdue library items as well as returned bill notices for recommendation to pursue small claims court proceedings.
Provides Circulation Department support. Maintains all departmental supplies and initiates orders as needed. Immediately notifies MIS help desk of computer malfunctions, receipt printer malfunctions, scanner problems, SIRSI database problems, and Enterprise problems. Maintains library card registrations from all library locations at the main library.
Manages volunteers. Communicates with Volunteer Leon to recruit appropriate volunteers and community service volunteers for circulation area. Trains and supervises volunteers in appropriate circulation procedures to ensure a high level quality of work. Maintains accurate records of hours worked and provide to Volunteer Leon.
OTHER IMPORTANT OR MARGINAL DUTIES
None.
DIFFICULTY
Employees in this position are responsible for providing excellent customer service to all patrons by finding creative ways to meet reasonable customer demands within library/county policies (often on an individual basis). Judgment may include applying and enforcing library and County policies and maintaining flexibility in resolving customer complaints.
RESPONSIBILITY:
Supervision Received
Work is performed with independence once employee becomes knowledgeable of established procedures. Duties require judgment in determining which procedure to apply.
Supervision of Others
Employee assigned to this class may train lower level staff on how to perform tasks.
INTERNAL AND EXTERNAL CUSTOMER CONTACT
Employee has contact with staff and customers for the purpose of exchanging, receiving, and obtaining information.
EQUIPMENT AND TOOLS USED
Tools and equipment include, but is not limited to, using a personal computer, SIRSI (library database software), word processing and database software, typewriter, and calculator.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Most work is performed indoors while standing, walking, stooping, or sitting. Must be able to lift, carry, push and/or pull up to 50 pounds.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of library classification systems, especially Dewey Decimal system. Knowledge of operation of necessary office equipment and machines, including software (Microsoft Office Suite). Knowledge of cash register procedures and financial transactions. Skilled in communicating in a professional manner with a diverse staff and patron base, in person, in writing and by phone. Ability to analyze patron records and taking appropriate actions to resolve any question, conflict, or situation. Ability to accurately handle all circulation transactions and resolve difficult and delicate problems and issues using tact. Ability to understand complex situations, interpret, and make correct decisions in application of library policies. Ability to work well as a team member, to have positive, supportive work relationships, and to present information in a clear..... click apply for full job details