Job Title: Self-Sufficiency Case Manager
Department: Self-Sufficiency Services
Reports To: Self-Sufficiency Manager
FLSA Status: Non-Exempt
Classification: Full-time
WCA Mission Statement: Assisting victims of domestic violence and sexual assault and their children to achieve safety and empowering them to lead self- determined lives.
WCA Values:
We will exemplify what it takes to be a premier organization as an employer of choice, service provider, partner and collaborator and financial steward, and demonstrate our steadfast commitment to: Respect, Integrity, Collaboration and Excellence.
Summary:
Responsible for providing support and guidance to victims of domestic violence or sexual assault. Special focus on promoting the economic security of victims of domestic violence or sexual assault.
% of time
Essential Duty or responsibility
80%
Client Service:
- Meet with clients at the office, via phone or in-person to provide case management and support to clients. Case management focuses on assisting clients in achieving goals related to self-sufficiency (e.g. helping to address long-term housing instability; helping to improve financial literacy, etc.)
- Assess safety of clients and work with them to create a safety plan.
- Assist clients through health care, legal, criminal justice and health and human services systems.
- Maintain client files and complete reports.
- Provide advocacy, self-sufficiency services at off-site offices.
- Perform the duties of an Advocate as needed.
- Other duties as assigned.
20%
Job training/meetings:
- Work with other members of the WCA to maintain an updated list of community resources.
- Facilitate training session for clients on various topics.
- Present information to community groups.
- Other duties as assigned.
Education/Experience:
Bachelor's degree in Counseling, Social Work, Criminal Justice or related field. Six months to one year of prior experience working with clients preferred. Fluency in Spanish is preferred. WCA also strongly values the personal, lived experience of individuals from all backgrounds.
Qualifications:
- Ability to work with a diverse client population and cultural backgrounds.
- Understanding of domestic violence, sexual assault and stalking issues.
- Ability to problem solve with clients.
- Ability to prioritize and manage multiple projects.
- Excellent written and verbal communication s k i lls.
- Ability to follow oral and written instructions.
- Good working knowledge of computer programs including Microsoft Word, Excel, Power Point, Internet and database programs.
- Ability to operate standard office equipment.
- Regular and predictable attendance require d .
- Responsible for providing own transportation to meet with clients and other community providers.
- Maintain confidentiality standards of the organization and in accordance with HIPPA standards .
- Commitment to the mission of the WCA .
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will be in a normal office environment while performing the duties of this job and will be required to sit, stand, walk and occasionally lift and/or move up to 10 pounds. In addition, employee will be required to drive to other locations to conduct company business.
WCA is an E-Verify employer, and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.