Executive Assistant

In this role, you'll ensure that the Managing Director & Partners (MDPs) you support have what they need to seamlessly serve the needs of our clients. This position involves booking (and unbooking) travel, scheduling (and rescheduling) time sensitive client and internal meetings, keeping track of time and expenses, supporting the case team process, and generally keeping up with the fast pace of our Consulting Team.

While the consultants spend most of their time at the client site, back here at home base (BCG Bay Area offices) you will be surrounded by an Administrative Team that consists of a group of really smart, highly motivated and team-oriented people. EAs actively participate in office life, are flexible and willing to help fellow Business Services Team (BST) members, and collaborate across functions. EAs also serve as mentors to more junior members of the Admin team. We work hard together, and we go out of our way to support each other - we want everyone to be successful, individually, and as a team.

Your career at BCG will be at the intersection of your skills and desires and the needs of our business; it will only be limited by your investment. Some of our EAs have gone on to have long and successful careers as Senior Executive Assistants; others have transitioned to working in one of our many Practice Areas; some have managed teams or gone on to work in other functions. We expect that you will take charge of your career growth and your line manager will fully support you and provide the guidance you need along the way.

• Providing administrative support in a fast-paced, high volume, and changing client service environment:
  • Organizing and scheduling client and internal meetings and events
• Coordinating point-to-point international and domestic travel needs, including booking all travel and hotels, commuting time, and ground transportation
• Processing timesheets and expenses on a timely basis
• Supporting administrative aspects of MDP internal commitments, including but not limited to, practice area activities, BCG leadership committees, recruiting, and other internal roles
• Assisting MDPs with account planning and client relationship management
• Building effective working relationships with key stakeholders:
  • MDPs - understanding preferences relating to travel, calendar, client work, and internal roles and commitments
  • Clients and their assistants - facilitate the scheduling process and relevant communications with friendly professionalism, discretion, and high attention to detail
  • EA and AA peers - work together to support consultants and BST leaders on the case team; provide back-up assistance as needed
  • BST peers and internal resources - obtain and share information with wider team as needed; help case team navigate internal resources
• Performing other duties as assigned or required; responsibilities will vary

• Bachelor's degree, strongly preferred
• Demonstrated leadership and/or customer service experience
• Minimum of 3 years of experience in a fast-paced environment (really fast-paced!), supporting senior executives, strongly preferred

• High customer service orientation - highly responsive, strong interpersonal and communication skills, with accurate and high-quality execution, and ability to navigate intricate and challenging situations
• Committed to improving the status quo - we respect and hire people who are willing to ask questions, share insight and suggestions
• Sweats the small stuff - strong attention to detail and accuracy, particularly when under pressure
• Organized - excellent at time and project management, has clear systems and composure to deal with multiple tasks at once, and ensures everything gets done in a timely manner with a keen understanding of prioritization
• Relationship-oriented - extremely people focused with a certain 'joie de vivre' and the ability to develop effective working relationships with the Consulting Team, clients, and the wider Business Services Team (BST)
• Good judgment - highly professional and diplomatic (dealing with consultants who can be very demanding at times can be a challenge, but a challenge you're up for), knows when to ask for help or advice, is perceptive and practical
• Trustworthy -- discreet (you will be privy to confidential information)
• Flexible - must be able to perform successfully in a fast-paced environment; doesn't get discouraged by priorities changing; open to giving and receiving feedback, adjusts to different working styles
• Team player - proactively seeks opportunities to help others, will go above and beyond in order to get the job done
• Strong intellectual curiosity - a creative thinker, interested in the big picture
• Self-motivated - a "can-do" attitude with an entrepreneurial spirit and a desire to take on an increasing level of responsibility

You'll be working within a closely knit team reporting to the Administrative Services Lead. The team is very collaborative and enjoys learning and mentoring each other. Your manager will be a great resource for support and trouble-shooting, and will provide developmental guidance and support as your grow your career at BCG.

The person in this role can be hired as an Senior Administrative Assistant or Executive Assistant depending on experience.

Effective November 1, 2021, all new US hires must be fully vaccinated* or subject to a religious or medical exemption.
*two weeks after receiving the final dose of a WHO-approved COVID19 vaccine