Classification Title: Temporary Non-ExemptWorking
TitleFront of House Manager - Part Time
Datatel Position IDGLED0FRHOMGR1A
Annual Hours: As needed or assigned not to exceed 25 hours a week or 1,000 hours per year.
Placement Range$12.90 - $16.80
Position TypeTemporary Part-timeJob
CategoryNon-Exempt
General Description
The Front of House Manager oversees all aspects of Front of House operations during special events, has full responsibility for assigned events and may delegate responsibilities during events. This position ensures the operational stability and the safety and security of the building and patrons during assigned events.This position also observes and monitors set-up and work-in-progress for assigned special events, and addresses the needs of patrons, clients and staff during those events to ensure a positive experience.
Reports ToCoordinator of Cultural Programs EventsWhat position(s) reports to this position?
Volunteer Front of House Usher staff and Ancillary 3rd Party Vendors
Minimum Education/Experience
High School Diploma
Required Knowledge, Skills & Abilities
Skill in presenting ideas and information in a clear and concise manner.
Ability to communicate using tact and diplomacy.
Ability to make good decisions.
Ability to work with a variety of people of different backgrounds.
Ability and willingness to work varied work schedules.
Skill in recording information accurately.
Knowledge of various facets of events production.
Ability to monitor progress of assigned events.
Ability to work under pressure.
Ability to think logically.
Physical Demands/Working Conditions
1. GENERAL PHYSICAL REQUIREMENTS:
Light work: The person in this position may occasionally exert up to 20 pounds of force to move objects.
2. PHYSICAL ACTIVITIES:
This position requires the person to frequently move about the Cultural Programs Office and the OCCC theaters to perform the essential functions of the position.
This position requires the person to frequently communicate with and listen to patrons, vendors, students, staff, faculty, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations.
This position requires the person to frequently remain in a standing or stationary position.
3. VISUAL ACUITY:
This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.
4. WORKING CONDITIONS
This position performs the essential functions in an indoor office or theater setting.
Preferred Qualifications
Bachelor Degree.
Two (2) years of experience as a Theater Front of House Manager.
Required Training
Work Hours
Varied, typically evening and weekend hours with some daytime events.
DepartmentCultural ProgramsJob Open Date08/18/2021Job Close Date06/30/2022Open Until FilledNoHR ContactJennifer AllenwoodSpecial Instructions to Applicants
Applicants are to thoroughly complete the online application and attach the following required documents: cover letter and resume.
Applicants who do not attach the required documents will not be considered for the position.
For application assistance or questions, please contact Human Resources at , Monday through Friday between the hours of 8:00 AM and 5:00 PM.
Posting NumberStudent, Work Study, Temporary_
Job Duties
Job Duties (Position Specific)
(The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)
Job Duties (Duties Assignment Statement)
Ensures all systems and procedures for safety and security are followed at all times.
Acts as primary steward of the facility during events.
Leads the Front of House team and ensures the smooth running of the Front of House operations.
Assists in the recruitment, induction, development and training of new staff.
Ensures all Front of House staff have the appropriate training including: customer service and health and safety.
Creates staff rosters to ensuring Front of House is appropriately staffed at all times.
Communicates with staff by phone or email in advance of the event to ensure appropriate event staffing levels are met and to coordinate staffing needs.
Forwards set-up specifications to Unit Manager responsible for physical set-up.
Day-of duties:
Prepares FOH space for event (turns on lights, inspects restrooms, unlocks doors, opens spaces, sets up stanchions and ropes for crowd control, etc.).
Visually inspects event set-up to ensure clients' requests have been met.
Assists clients during event with additional equipment, program changes, and other areas of concern.
Provides excellent customer service to all visitors of the OCCC theaters.
Problem-solves issues raised by visitors.
Observes personnel during event and, if necessary, assigns work or makes needed changes.
Secures facility access points and ensures event wrap-up protocols are followed to ensure building is secured at the conclusion of events.
Job Duties (Safety / Policy & Procedures)
Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.
Contribute to a safe educational & working environment.
Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.
Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices.
Participate in all applicable OCCC emergency, evacuation and shelter in place drills and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.