Job Description
Overview:
From our Dallas corporate headquarters to our clinics and onsite locations, Concentra colleagues remain focused on our driving purpose: Improving the health of America's workforce, one patient at a time. Our commitment is that every patient is treated the Concentra Way: quality clinical care and a positive customer experience from welcoming, respectful and skillful colleagues. We do this by putting all customers first and by displaying:
A healing focus
A selfless heart
A tireless resolve
Responsibilities:
In addition to performing accounts receivable duties performs various lead duties for a group of accounts receivable representatives to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.
RESPONSIBILITIES
Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
Processes rebills and composes correspondence to customers
Monitors and reviews account aging reports to ensure timely collection
Reviews documents and reconciles discrepancies and makes needed adjustments
Performs account payment reconciliations with incoming receipts
Prepares and distributes periodic reports on A/R and past due accounts for management and clients
Negotiates with clients' repayment terms on past due accounts
Makes decisions on referring accounts for collection or writing off
Trains new employees and assist peers
Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice
A/R Aging Report
Determines when adjustments are appropriate and necessary and applies
Resolves Employer Issues when necessary, such as misapplied or missing payments
Documentation
Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation
Rebills
Monitors rebills for open balances and takes appropriate action
Schedules and distributes work to meet deadlines and facilitate efficient workflows.
Qualifications:
QUALIFICATIONS
High school diploma or GED equivalent
Some college courses, preferred
Customarily has at least three or more years of demonstrated collection experience (occupational health, preferred)
Medical billing courses may take the place of on-the-job experience
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Familiarity with Microsoft Excel, Outlook, Word experience required
Ability to communicate effectively and professionally
Excellent time management skills
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
Excellent writing and documentation skills
Ability to work independently
Ability to handle multiple tasks, projects, duties, and priorities, when assigned
Additional Data:
401(k) with Employer Match
Medical/Vision/Prescription/Dental Plans
Life Insurance/Disability
Paid Time Off
Colleague Referral Bonus Program
This position is eligible to earn a base compensation rate in the range of $17 to $20 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.
Concentra is an Equal Opportunity Employer, including disability/veterans
From our Dallas corporate headquarters to our clinics and onsite locations, Concentra colleagues remain focused on our driving purpose: Improving the health of America's workforce, one patient at a time. Our commitment is that every patient is treated the Concentra Way: quality clinical care and a positive customer experience from welcoming, respectful and skillful colleagues. We do this by putting all customers first and by displaying:
A healing focus
A selfless heart
A tireless resolve
Responsibilities:
In addition to performing accounts receivable duties performs various lead duties for a group of accounts receivable representatives to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.
RESPONSIBILITIES
Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
Processes rebills and composes correspondence to customers
Monitors and reviews account aging reports to ensure timely collection
Reviews documents and reconciles discrepancies and makes needed adjustments
Performs account payment reconciliations with incoming receipts
Prepares and distributes periodic reports on A/R and past due accounts for management and clients
Negotiates with clients' repayment terms on past due accounts
Makes decisions on referring accounts for collection or writing off
Trains new employees and assist peers
Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice
A/R Aging Report
Determines when adjustments are appropriate and necessary and applies
Resolves Employer Issues when necessary, such as misapplied or missing payments
Documentation
Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting documentation
Rebills
Monitors rebills for open balances and takes appropriate action
Schedules and distributes work to meet deadlines and facilitate efficient workflows.
Qualifications:
QUALIFICATIONS
High school diploma or GED equivalent
Some college courses, preferred
Customarily has at least three or more years of demonstrated collection experience (occupational health, preferred)
Medical billing courses may take the place of on-the-job experience
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Familiarity with Microsoft Excel, Outlook, Word experience required
Ability to communicate effectively and professionally
Excellent time management skills
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
Excellent writing and documentation skills
Ability to work independently
Ability to handle multiple tasks, projects, duties, and priorities, when assigned
Additional Data:
401(k) with Employer Match
Medical/Vision/Prescription/Dental Plans
Life Insurance/Disability
Paid Time Off
Colleague Referral Bonus Program
This position is eligible to earn a base compensation rate in the range of $17 to $20 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.
Concentra is an Equal Opportunity Employer, including disability/veterans
About Concentra