Revenue Cycle Patient Experience Consultant - Administration Bldg

JOB SUMMARY

This position is responsible for the ongoing measurement, monitoring and optimizationof the Revenue Cycle patient experience at BSWH. This position will work with revenue cycle departments inclduing but not limited to HIM, Access Services, Central Business Services as well as IS, Digital Health and Various clinical departments to drive improvements in Revenue Cycle components of the patient experience.

ESSENTIAL FUNCTIONS OF THE ROLE

• Assists with ongoing measurement and communication of revenue cycle patient experience metrics.

• Manages an inventory of all patient-facing Revenue Cycle documents.

• Manages patient-facing Rev Cycle content on the BSWH website.

• Implements solutions for process and technology issues identified.

• Proactively manages account issues impacting the Revenue Cycle patient experience.

• Assists revenue cycle departments in the patient experience components of workflow redesign.

• Proactively seeks opportunities to identify revenue cycle patient experience challenges and works with stakeholders to implement solutions.

• Analyzes and identifies trends in patient-facing revenue cycle operations. Uses this data to develop and implement process redesign solutions.

KEY SUCCESS FACTORS
The ideal candidate will have project management experience, strong communication, analytical, organizational and implementation skills and knowledge of revenue cycle operation. Healthcare consulting experience is preferred.

OTHER DETAILS
- Specialty/Department/Practice - Revenue Cycle Improvement
- Shift/Schedule - Monday - Friday Fulltime

Benefits - Our competitive benefits package includes Immediate eligibility for health and welfare benefits, 401(k) savings plan with dollar-for-dollar match up to 5%, Tuition Reimbursement, PTO accrual beginning Day 1. Please note, benefits may vary based upon position type and/or level.

QUALIFICATIONS

- EDUCATION - Bachelors or Equivalent Exp

- EXPERIENCE - A minimum of 3 years experience required

- DESIRED - Microsoft Excel & Office Suites