Job Description
Overview:
We are a rental housing company dedicated to providing an exceptional rental experience to every resident who makes one of our houses or apartments their home. We believe that quality rental housing can unlock life's potential, and this drives our thinking and our actions every day.
Founded in 1988 and listed on the Toronto Stock Exchange (TSX: TCN), Tricon owns over 30,000 single-family and multi-family rental homes across the United States and Canada, which we manage using an integrated technology-enabled operating platform. We are headquartered in Toronto, Ontario and have significant operations in Orange County, California, as well as approximately 20 other markets with a primary focus in the U.S. Sun Belt.
We strive to be North America's premier rental housing company. Our business philosophy involves taking care of our team first - empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our investors and shareholders
Job Summary
The Leasing Professional will act as an ambassador of the Tricon Residential brand and function as the primary driver of leasing activity at their property. As a Leasing Professional, you will be the first point of contact for perspective residents interested in learning more about a vacant suite or wishing to tour the property. Serving as part of the sales function, the primary goal will be to increase occupancy by providing best in class service along with knowledgeable and meaningful presentations.
Responsibilities:
Responsible for all leasing functions, including showing suites, pre-qualifying applicants, gathering complete applications, and assisting to structure leasing packages
Responsible for all aspects of lead management within current CRM Program including but not limited to appointment confirmation, follow up and documentation, scheduling modifications
Management of individual MLS account activity related to marketing product and managing advertised specials
Develops relationships with local community and is the brand ambassador for the company and property
Represents the company to prospective applicants, real estate agents and brokers in a courteous and professional manner - always putting customer service first
Complete weekly property inspections on all suites within "vacant unrented" status to confirm quality assurance for showing
Complete Open Houses as required on Rent Ready suites
Attend weekly mandatory sales meeting with Community Manager to discuss lead management updates, property inspection updates, interior/exterior recommendations and/or challenges related to leasing
Meet and/or exceed all monthly and quarterly goals as specified within Leasing Consultant Incentive Compensation Plan
Stay abreast of all market conditions and trends
Qualifications:
Working knowledge of state Multiple Listing Service (MLS)
Knowledge of current Leasing CRM Program "Showpro" and "Yardi" preferred
Must possess excellent customer service skills a strong background in organizational skills and attention to detail
Must be an excellent communicator with the ability to connect and influence the audience
Basic financial acumen with ability to use mobile office electronic tools
Possess the ability to work within team structured environment in efforts to meet both individual and specified team goals
Ability to effectively reflect company core values throughout interaction with internal and external customers
Requirement
High School Diploma or GED
Prior property management experience, preferably at multi-family properties
Prior sales and leasing experience
Familiarity with Microsoft Excel is a plus