Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo's Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services.
The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices, as well as online and digital channels.
We have an immediate opening for a Mortgage Branch Customer Service Representative. This position performs routine administrative tasks for a Mortgage Branch Manager and team of loan officers. Duties include: performing extensive research to resolve complex inquiries and or transactions from internal and external customers; overseeing compliance; new hire on boarding; producing routine documents and reports using word processing and spreadsheet software; performing routine data entry operation. Additional responsibilities may include project work; team lead responsibilities including providing assistance to less experienced representatives; providing one-on-one feedback, coaching and mentoring on performance, training on policies and procedures, new or enhanced services and/or procedural changes ; reviewing the work of and providing guidance to less experienced representatives.
Required Qualifications
- 3+ years of experience interacting with people or customers demonstrated through work, military, or education
Desired Qualifications
- Strong knowledge and understanding of bank policies, procedures, and systems
- Strong organizational, multi tasking, and prioritizing skills
- Ability to work in a fast-paced action oriented environment
- Customer service focus with experience processing complex transactions and performing extensive research to resolve complex customer issues
- Excellent verbal, written, and interpersonal communication skills
- 1+ year of administration experience
- Mortgage industry experience
- Advanced Microsoft Office skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Ability to troubleshoot common computer problems
- A BS/BA degree or higher
- Sales environment exposure; preferably in Wells Fargo's Home Equity or Mortgage sales Group
- Wells Fargo retail, business, or mortgage experience
Other Desired Qualifications
- Ability to interact effectively with internal and external partners and clients/customers
Street Address
FL-Coral Gables: 1699 Coral Way - Coral Gables, FL
Disclaimer
- All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
Benefits Summary
Benefits
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