Overview
Experis, a ManpowerGroup company has an exciting contract opportunity for an IT Field Service Technician. This position is a 12-month contract for one of our key clients, a big pharmaceutical company.
Job Title: IT Field Service Technician
Location: Kansas City MO 64137
Duration: 12+ Months (Possible Extension)
Job Requirements:
- Interacts with clients to process basic service requests or resolve basic technical problems.
- Replaces and rebuilds hardware components as needed.
- Installs/removes/configures basic software applications.
- Coordinate local support vendor relationships
- Ensures compliance with system patching & AV requirements
- General site application support & troubleshooting
- General network, telecom & server support
- Ensures call tickets are updated and closed in a timely manner. Escalates calls to Manager, Field Service and/or other teams as required.
- Understands and complies with relevant Standard Operating Procedures.
- On call 24x7 for emergencies and special projects.
- Effectively communicates clear, concise, and accurate status as required.
- Provide updates of specific site requirements.
- Other duties as may be assigned or required.
Requirements
- Associates degree in Computer Science or related discipline. Equivalent work experience will be considered.
- Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desired.
- Minimum of 4 years relevant direct technical support experience.
Thanks & Regards
Anil Kumar Pandey
Phone: Ext: 7183
Text:
- provided by Dice