HR Solutions Associate

Job DescriptionAt Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. As part of Freddie Mac's return to the office pilot, all employees, contingent workers and visitors must be fully vaccinated against COVID-19 in order to be on-site unless they have an approved accommodation.Position Overview:Do you have an interest in a career in Human Resources and not sure where to start? If you are an energetic, independent self-starter that possess intellectual curiosity, have a customer centric mindset and flexibility to adapt to a changing environment, we are your next destination employer. Apply today to join our team in providing solutions to the organization as an HR Solutions Associate.Our Impact:The primary responsibilities for this role will be resolving employee inquires. This includes leveraging call center technology by being a part of the HR Connect + team by answering Freddie Mac calls and online inquiries concerning HR topics. This role will also be responsible for administrating the corporate employee recognition program, onboarding, assisting new hires with I9s, and offboarding.This will require learning HR policies & procedures, navigating the HR website to find answers, and interacting with employees across all divisions. You will also provide HR expertise and guidance in a timely manner while also escalating issues to the appropriate HR specialist when necessary. Central to this role is to 1) resolve inquiries while 2) ensuring a customer centric mindset. This role will expose you to all facets of HR with the development of a state-of-the-art services platform to position us for the workforce of the future while also interfacing with Freddie Mac employees.Your Impact:Customer InteractionAnswer employee and manager questions via phone or online in a clear, concise, and timely mannerLog all inquiries in the service center tracking tool (ServiceNow)Ask appropriate probing questions to ensure we have all the information necessary to solve the problem/issueUse judgement to determine the best course of action for an inquiry (escalations vs direct response)When answers are not easily available, research the issue to be able to either provide the necessary information to the customer or escalate the question to the appropriate specialistBuilding PartnershipsFollow up with HR specialists on issues that have been escalated to ensure they are closed out in a timely manner and customer is satisfiedExercise good judgment and discretion when accessing highly confidential dataAbility to develop partnerships inside and outside of Human ResourcesRecognition Administer corporate employee recognition programAnswer employee inquiries regarding recognitionOnboardingAssist with the New Hire ExperienceVerify accuracy of I9 documentation and E-VerifyProcess Reverifications of I9sOffboardingProcess voluntary terminations in WorkdayReport on termination activity to various groupsQualifications:College Degree or equivalent experienceTypically 1-2 years of related experienceExcellent customer service & communication skills (oral and written)Control Minded/protection of confidential informationIntermediate experience with ExcelHigh level of attention to detailKeys to Success in this Role:Excellent customer service & communication skillsCall center experienceCuriosity to learn and ask questions, detail oriented, and is willing to roll up their sleeves and work in highly collaborative environmentSensitivity to deadlines and knowing what to prioritize; agile and adaptive to work through ambiguityAbility to develop partnerships inside and outside of Human ResourcesHighly organized and a great teammateOwns their work and drives efficiencies towards improvementIncredible attention to detail and ability to follow-up and follow-through with initiativesAbility to deliver prompt and high-quality customer serviceHR ExperienceCurrent Freddie Mac employees please apply through the internal career site.Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others.We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit and register with our referral code: MAC.Time-type:Full timeJob Category:Human ResourcesFLSA Status:Non-Exempt