As the Assistant Front Office Manager, it is your job to support the Front Office Manager in building and managing the team that engages guests in our dynamic and unique environment. You help develop unmanufactured relationships, inspiring your team to create a genuine, once-in-a-lifetime experience for our guests, from arrival to departure. You are passionate, adventurous, and open-hearted, with an unrehearsed sense of hospitality, and have the ability to balance the diverse needs of your team and guests in the midst of constant change. As the Assistant Front Office Manager, you will support all supervisory responsibilities including: hiring and training staff and providing ongoing coaching to ensure excellent guest service while following all hotel and front office policies and procedures.
You are a proactive and tenacious problem solver willing to put the guest first in all circumstances. You possess strong guest service and professional bearing, a positive personality, are able to multi-task, possess good financial acumen, and work diligently to improve the work place for employees and guests. As Assistant Front Office Manager, you are a team player who not only trains and motivates your team but you are also willing to work closely and assist other Taos Ski Valley departments. You conduct yourself with safety in mind and undertake all job requirements in a manner that will guarantee a safe environment for yourself as well as The Blake's guests and fellow associates.
This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization's policies and applicable laws. Specific information on duties and policies can be found with your supervisor or in the Employee Reference Guide. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Essential Job Responsibilities:
Conducts oneself with safety in mind and undertakes all job requirements in a manner that will guarantee a secure & confidential environment for oneself, guests, and fellow team members.
Supports supervisory responsibilities of hiring, training, supervising, coaching, and empowering Front Office staff in all aspects of the hotel operation including guest service, security, and safety, while maintaining adequate staffing levels at all times.
Responsible for accuracy of property revenue and statistical reporting. This includes maintaining lodging property cash sheet, participating in daily cash sheet rotation, reviewing lodging cash sheet for accuracy of postings, and researching, correcting, and/or explaining any questionable transactions.
Responsible for scheduling and payroll.
Acts as Manager on Duty when the Front Office Manager is off property, ensuring all hotel operations run smoothly.
Acts as a liaison between the hotel and Taos Ski Valley's reservations and sales departments.
Reviews hotel inventory on a daily/weekly basis. Is aware of hotel occupancy at least one month out. Responsible for The Shop inventory and orders supplies as needed.
Communicates with other managers, as applicable, any need period, sell-out or over-sold dates, special requests, VIP arrivals, etc. Addresses with revenue manager any oversold issues. Provides guidance to reservations & sales on availability of inventory for group blocks.
Functions as a Guest Reception Agent, Bell/Valet, Phone Operator, Concierge, and/or Night Auditor whenever business levels require.
Conducts oneself with integrity, respect, and compassion, recognizing that each individual's unique attributes contribute to the overall success of Taos Ski Valley, Inc.
Strives for open, honest, and effective communication in order to build trust in our relationships with our guests and fellow employees.
Supports all other outlets and departments when needed.
Acts as liaison between FOH and Accounting regarding daily and monthly reports.
Performs all other duties as assigned or requested
Reliable attendance on all scheduled workdays
Personal Skills:
Strong personal character and commitment to Taos Ski Valley, Inc.'s Vision, Purpose, and Values.
Provides a guest experience that exceeds the guest's expectations.
Ability to gracefully and humbly accept criticism and opportunities for growth.
Ability to stay positive, focused, and constructive when faced with setbacks, challenges, and while working in an ever-changing environment.
Qualifications/Knowledge:
Excellent computer skills, including Word and Excel as well as reservations and property management systems.
Solid understanding of hotel reservations and revenue management, guest service, guest recovery, budget creation and management, billing and accounts payable and receivable, building a strong positive team environment
Strong organizational skills, communication skills, attention to detail, problem-solving skills, guest service, ability to adapt to a changing environment, take constructive criticism and frequent coaching well and accurately follow instructions, both verbally and written.
Must be willing to ask for help and/or clarification
Possess a valid driver's license and the ability to successfully pass an MVR check.
Fluent in verbal and written English, other language skills preferred
Ability to work a flexible schedule including weekends, holidays, and evenings.
Work Environment:
Taos Ski Valley, Inc. is often a fast-paced work environment, especially during Holiday and Peak days. TSVI is located in a high-altitude alpine environment. Position may require travel on uneven, snow-packed, or icy terrain and may be exposed to wet, cold, and/or humid conditions. Must be able to work in close quarters and with other staff.
Physical Demands of Position Include:
Frequently lifting up to 10-25 pounds and occasionally lifting up to 50-75 pounds. Sitting approximately 30-40% of the time. Walking, reaching and bending approximately 30-40% of the time. This position requires individuals to speak and hear as they interact with guests on a frequent basis. This position will require individuals to be out in winter conditions 10% of the time.
Background Check:
Positions dealing with children, of safety-sensitive and/or confidential nature, require driving or positions that handle cash may require a background check and MVR check. Employment is contingent upon a favorable background check and MVR check.
Is a Background Check required for this position: Yes.
Is an MVR required for this position:? Yes.