Overview The overall purpose of this job is to oversee a Long-Term Care (LTC) and Skilled Nursing community ensuring quality care and customer service are delivered as measured by census levels, resident satisfaction, employee satisfaction, regulatory compliance, and operating margin. The primary responsibilities of this job include overseeing the daily operations of the community, ensuring appropriate staff members are hired and trained, directing the admission efforts to attain desired census, and to operate the community within budget. Supports and lives out Immanuel's Mission and CHRIST Promises.
Responsibilities Key Areas Key Responsibilities and Duties of the Job Day-to-Day Operations
- Responsible for the day to day operation of the community/campus including maintaining a safe, healthy, clean and attractive environment.
- Provides written and verbal information to staff, residents, families and visitors to meet and/or exceed the expectations set by Immanuel.
- Ensures compliance with all applicable regulatory agencies and licensure requirements for long-term care and skilled nursing facilities.
- Directs the coordination of services within the community/campus to meet and/or exceed the expectations for customer service.
- Maintains all necessary documentation, reports and other necessary records or paperwork as required.
- Ensures deficiencies are at or below state benchmarks and that no substandard deficiencies exist.
- Maintains licensure and certification of the Care Community; ensures compliance with local, state and federal regulations; maintains administrator's license.
Admission & Census
- Directs and coordinates the marketing efforts of the community to achieve designated census goals including development and implementation of effective sales and marketing strategies to achieve the same.
- Manage census and revenue development to include:
- Total occupancy including bed management and admission process.
- Medicare and managed care occupancy
- Rehabilitation management
- Consults with corporate marketing to evaluate needs and budgets for marketing materials and referral outreach.
Staff Management
- Ensures adequate staffing and proper hiring and training as well as on-going training, coaching, counseling and discipline in a timely manner to meet or exceed standards for performance expectations.
- Ensures compliance of regulated orientation, training and reporting is completed and recorded as required and according to Immanuel or Federal/State/Local regulations.
- Exercise ethical and sound leadership decision, delegating responsibility to the appropriate staff in order to carry out the work of the community.
- Meet regularly with the health care team to assure care and treatment to produce the best possible outcomes.
Financial
- Develops implements and manages annual budget according to Immanuel plan, maximizing resources within the constraints of the budget to meet operating ratios.
Other
- Ensures expense and revenue management by actively managing labor hours, expenses and resident census mix.
- Performs other duties as assigned or requested.
Qualifications Education-
- Bachelor's Degree in Management, Health Sciences, Gerontology, or related field is required.
- Equivalent years of experience may be substituted for educational qualifications.
Experience-
- Five (5) years of progressive job growth in managing a continuum-of-care, long-term care senior living environment, or skilled care community is required.
- Demonstrated experience associated with regulatory and legal requirements required.
- Equivalent years of education may be substituted for experience qualifications.
Other Requirements
- Active licensed Nebraska Nursing Home Administrator in good standing.
- Must have medical clearance for communicable diseases and up-to-date immunizations before having direct resident contact.
- Must have a valid driver's license, proof of insurance and have means of transportation.
KSA- Knowledge Skills and Abilities-
- Knowledge of applicable regulations related to all facets of Long-Term Care and Skilled Nursing.
- Knowledge of physical, mental, spiritual, and social needs of the frail elderly or senior population and their families.
- Knowledge of business management and finance principles.
- Knowledge of staffing processes and procedures.
- Ability to lead teams in effective operations and quality care.
- Demonstrated skills and knowledge designing and executing strategy and goals to increase census.
- Skilled in identifying problems or issues, thinking of alternatives for solution, and determining the solution/making the decision.
- Skilled in organization, planning and follow through.
- Skilled in establishing and maintaining effective working relationships with residents, staff members, co-workers, family members, and vendors.
- Skilled in effective and appropriate oral and written communication.
- Ability to use a continuous improvement approach in daily business practices.
- Ability to implement quality practices in personal behavior and job/department outcomes.
- Ability to exhibit high standard of ethics, accountability and responsibility.
- Ability to listen effectively seeking first to understand, then to be understood.
- Ability to react calmly and effectively in an emergency situation.
- Ability to organize and effectively use time, resources, and talents.
- Ability to independently manage multiple projects in a fast paced environment.
- Ability to work as a self-directed, highly organized individual with the ability to meet required deadlines.