Position: Customer Care Area Manager (Field Maintenance)
Status: Non-Exempt/Hourly
Location: Oklahoma City Metro
Hours: Monday-Friday 8am to 5pm (some nights & weekends for emergencies)
General Purpose: To complete all Customer Care requests in assigned area of city.
Supervision Received: Works under the direct supervision of the Director of Customer Care.
Compensation:
• Base Pay, plus
• Performance bonuses
• Company Quarterly bonuses
• Profit Sharing bonuses
• Benefits, including Medical, Dental, Vision, FSA, HSA, Life Insurance, and more options
• 401(k) Retirement Savings - match up to 4% Safe Harbor
• Company Van, with gas allowance
• Company I-pad and I-phone
Essential Duties and Responsibilities:
• Responsible for conducting home owner orientations and quality inspections
• Coordinate customer appointments and ensure satisfaction
• Present recommendations to Director of Customer Care
• Provide status reports on any open service request
• Follow up on outstanding work orders
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers
• Attend weekly meetings and communicate progress reports
• Attend all staff meetings
• Interact with customers, vendors, and subcontractors
• Perform minor repairs in residential homes
• Any other duties assigned
Minimum Qualifications:
• Five (5) to ten (10) years of work related experience in warranty, customer care, construction, maintenance or similar field.
• High school diploma or GED required
• Some college is preferred
• Valid Oklahoma driver's license
• Clean driving record (must be able to be put on our insurance)
• Pre-Employment Drug Screen is required
Knowledge, Skills, and Abilities:
• Strong Maintenance and repair background
• Must have general knowledge of Microsoft Excel
• Must have general knowledge of Microsoft Outlook
• Must be able to confidently use a smartphone (iPhone)
• Must have professional writing skills
• Knowledge of basic construction procedures
• Ability to coordinate and plan own schedule
• Strong organizational and communication skills
• Good time management skills
• Willingness to be a member of a dedicated team
Work Environment: Driving and Outside environment. The noise level is moderate but varies.
Physical Demands: Occasionally required to sit and use their fingers, to handle or feel. Occasionally required to stand, walk, reach with arms and hands, and to stoop or kneel. Must be able to carry equipment up to 50 lbs. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Exposure to outdoor work sites; dirt, dust, fumes, heat, cold, noise, odors, wetness, humidity, and darkness. Some bending stooping, climbing, reaching, crawling, lifting, carrying, and walking. Subject to driving to various locations in varying whether conditions.
Tool and Equipment: iPad and iPhone provided, and some hand/power tools.
Expectations for all Employees:
All employees will support the organization's mission and vision by exhibiting the following behaviors:
Excellence and competence
Collaboration and innovation
Respect and Dedication
Accountability and Ownership
Keywords: Maintenance, field maintenance, residential maintenance, customer care, field representative, maintenance rep., maintenance representative, regional maintenance, area maintenance
PI