Overview
The overall purpose of this job is to provide customer service and administrative support for management and staff in a community. The responsibilities of this job include providing clerical and administrative support to management, generating reports, keeping records, coordinating activities, supporting special projects, and maintaining a dependable and efficient workspace. Supports and lives out Immanuel's Mission and CHRIST Promises.
Responsibilities
KEY RESPONSIBILITIES
Key Areas
Key Responsibilities and Duties of the Job
Reception
- Answers and directs phone calls to appropriate parties or takes messages.
- Greets visitors, residents, guests, families, and vendors; provides assistance or defers as appropriate.
Accounting Support
- Processes monthly billings and completes transfer of bank deposits.
- Works with accounting department to solve problems.
Office Support
- Completes administrative tasks for management and staff as needed.
- Serves as point-of-contact for questions and concerns from residents, family members, and staff questions.
- Drafts, copies and distributes documents (e.g. community calendars, resident memos, bulletin board notices) to appropriate audiences, as needed.
- Sorts and forwards mail, interoffice envelopes, and other business related items.
- Provides backup support when needs arise (e.g. commodities, community tours)
Office Maintenance
- Maintains office equipment including arranging service calls, trouble shooting, and refilling paper, toner, etc.
- Maintains office supply inventory by ordering, distributing, and storing supplies.
Special Projects
- Supports special projects as determined by community and Executive Director specifications.
- Coordinates or assists with activities for employees or residents at the direction of management.
Other
- Performs other duties as assigned or requested.
Qualifications
QUALIFICATIONS
Education-
- High School Diploma/GED is required.
- Associate Degree or college level Administrative/Secretarial courses preferred.
Experience-
- Two (2) years of direct administrative/secretarial or related experience is required.
- Equivalent years of education may substitute for experience requirement.
KSA- Knowledge Skills and Abilities-
- Knowledge of phone systems and phone etiquette.
- Skills in Microsoft Outlook, word, Excel, and Publisher.
- Skills in editing documents for proper punctuation and spelling.
- Skills in providing excellent customer service.
- Skills in professional written and verbal communication.
- Ability to pay attention to detail .
- Ability to prioritize, multitask, and to be organized.
- Ability to remain flexible as daily priorities change.
- Ability to work with all types of people in a professional and courteous manner.
- Ability to work with frequent interruptions.