Job Description
Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
The Medical Receptionist is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions.
Primary Responsibilities:
- Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality and care and concern with each and every internal and external customer
- Represents the Company in a professional manner, following all Company policies and procedures
- Uses, protects, and discloses patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
- Accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel
- Receives incoming telephone calls in a prompt and courteous manner
- Performs clerical duties as directed
- Assists with the inventory and maintenance of business office supplies and the completion of business office reports
- Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures
- Performs other duties as assigned
- Consistent, punctual and reliable attendance
- Travel may be required
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High school graduate, GED or equivalent
- Demonstrated clerical skills (typing, filing, telephone courtesy)
- Knowledge of business office operations and basic bookkeeping principles
- Knowledge of HIPAA regulations
- Computer literate
- Ability to read, speak, write, and understand the English language fluently
- Able to display excellent telephone / switchboard etiquette
Preferred Qualifications:
- Medical office experience
- Knowledge of medical coding
- Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills
- Ability to multi-task in a high paced environment with good organizational skills
- Ability to follow written and oral instructions and to work with general guidance
If the hired individual resides in Florida (office based or telecommuting) this position requires the AHCA Level II background check (fingerprinting) by the State of Florida for all clinicians that have direct face to face contact with members OR employees who will have access to confidential patient data and will require renewal every five years.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Medical Receptionist, Receptionist, Clerical, Business Operations, Bookkeeping, HIPAA, Saint Petersburg, St. Petersburg, Dunedin, Palm Harbor, Clearwater, Safety Harbor, FL, Florida, LDMG, LDMG FL
