Patient Access Spec - Flex / CP Administration

We re searching for a Patient Access Specialist who's responsible for greeting and checking in families and other customers in a professional manner consistently exceeding customer service expectations. Monitor, maintain, and verify all required patient information with consistency and accuracy. Work with clinical team to ensure a team based approach to care. Ensure accurate and consistent point of service collections. Ensure a positive interaction in each patient and family encounter. May be expected to work in either the clinic location and/or in the Centralized Scheduling Center.

ESSENTIAL FUNCTIONS

• Registers new patients with complete and accurate demographics according to procedure.
• Checks patients in and out. Verifies all patient/family demographic information and enters accurately in the computer at each visit. May need to electronically verify address.
• Provides, collects and accurately documents all required patient paperwork according to procedure.
• Schedules patients accurately using the automated appointment system following office protocols.
• Maintains the daily physician appointment templates at the direction and approval of the office manager and lead receptionist.
• Contacts patients/families with future appointments to confirm appointments and verify demographic and insurance information.
• Verifies patient s insurance eligibility and benefits using established automated process at each visit.
• Initiates the Children s Connect sign up process for all new or inactive patients at the beginning of each visit.
• Responds to Children s Connect appointment messaging within defined timeframes.
• Pulls patient s charts as needed, releases information as needed in accordance with organizational protocols.
• Scans documents into the electronic medical record as directed. Appends the document to the appropriate section of the record following organizational protocol.
• Collects co-pays and balances on past due accounts following organizational protocol.
• Posts payments collected directly into the computer. Completes end-of-day balancing and accurately prepares bank deposit.
• Answers patient/family questions about owed balances and/or refers to Primary Care Physician Billing as appropriate.
• Completes work queues daily to compile missing demographic and insurance information for billing purposes.
• Supports patient care quality initiatives as directed.
• Completes miscellaneous reports and letters as needed.
• Opens and distributes mail in a timely manner.
• Assembles patient packets as directed.
• Pulls and processes all fax transmittals as directed, scans patient reports as directed.
• Prepares and sends hospital charges as directed.
• Performs opening and closing duties as assigned by the office manager or designee.
• Assists in the orientation and training of new employees as requested.
• Facilitates handling of pharmaceutical representatives and vendors in accordance with office policy.
• Monitors hourly and maintains clean, organized clutter-free lobby and clean patient restrooms

• Excellent skills in communication, listening, customer service, organization
• Basic computer skills and knowledge of Microsoft operating environment
• Ability to read, write and perform arithmetic calculations
• Ability to operate basic office equipment: personal computer, automated telephone systems, scanning technology, e-signature, 10 key adding machine, copier, shredder and facsimile
• Knowledge of billing and insurance programs
• Knowledge of patient appointment scheduling systems in a medical office

• High school diploma or GED equivalent required
• Minimum one year customer service experience required
• One year experience working in a health care or insurance setting preferred

CERTIFICATIONS/LICENSURE REQUIREMENTS

• Basic Life Support Certification from the American Heart Association preferred within 6 months of hire date
• Based on departmental need bilingual may be required
• Based on position medical interpretation certificate may be required

EOE/Vets/Disabled