Company Overview:
At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit or follow us on Twitter , LinkedIn , Facebook and Instagram . Position Summary:
The Area Administrative Manager leads the effective development and execution of the Area support plan, human capital strategy and inventory. The AAM is accountable for developing action and contingency plans to meet or exceed his/her Area targets. The AAM is also responsible for developing Area strategies for accelerating growth through customer loyalty and employee engagement, market penetration and share gain. He/she must be adept at establishing a compelling vision and building engagement and alignment through strong people leadership, including exceptional talent development (effective coaching and feedback), and effective communication and collaboration. Duties and Responsibilities:
Leadership
- Leads area support team by providing clarity of vision and expectations; role modeling effective coaching and performance feedback, prioritizing resources; facilitating alignment of the team and partners
- Develops and executes a strong talent management plan including talent assessment, selection, empowerment, coaching, motivation and retention of top talent; builds and develops succession plans and pipeline of talent
- Cultivate employee engagement and positive employee relations environment through robust and regular employee communications, performance feedback, reward and recognition culture, and focused employee development.
- Collaborate directly with Residential, Small Business, Operations, Marketing and Human Resources to execute on the overall Business Plan
- Employs a diverse and creative communications framework to align employees and generate understanding and commitment to achieving the business plan
- Promotes inclusion amongst the team by role modeling and supporting business diversity objectives
- Drives speed and accountability of plans through effective engagement
Operations Management
- Manages operational excellence and efficiency through process improvement, effective analytics, and strong financial planning while fostering a culture that demonstrates ADT's commitment to employee, community and our mission of creating customers for life
- Executes and manages budgets including area level P&Ls; provides regular reporting and communication to key stakeholders regarding the health of the market and ADT's business performance; when appropriate provide a mitigation strategy for any projected short falls
- Drives customer obsession by enabling flawless execution in customer experience both internal and external, improving Customer Obsession Index scores.
- Ensures compliance and the highest ethical standards in all processes.
- Champions EHS&W strategies and programs to meet our near and long term safety goals
- Ensures strong commitment and collaboration to executing service level agreements
- Implements corporate-wide initiatives to drive customer experience, process improvements, efficiencies, culture and talent initiatives to advance the business
- Accountable for delivering Customer Obsession index targets and Attrition targets for his/her area.