IT Tier 2 Help Desk Specialist
ABOUT THE COMPANY:Our client is a leading IT Management company providing support to small and medium sized businesses for the past 20 years. They have been Ohio's premier managed IT service provider using innovative solutions and exceptional user support. They are currently looking to add a Help Desk Technician to their growing organization.
Reasons to work here:
- 100% paid employee health insurance premiums
- Flexible PTO
- Growth opportunities
- Team Lunches
- Mileage and Cell Phone Reimbursement
- Company helps pay for Certifications and Continued Education
Responsibilities of the Help Desk Specialist:
- Respond to incoming support calls and emails
- Open/Work/Close Help Desk Tickets
- Provide Our Clients With Mobile Device, Desktop and Laptop Support
- Efficiently Install/Configure Windows and Mac Operating Systems
- Migrate User Data
- Provide Our Clients with Office 365 Support and Guidance
- Troubleshoot/Remediate Hardware, Software, Network and Printing Issues
- Facilitate New Device Configuration onto Client Networks
Experience Preferred:
- Exemplary Customer Service Skills
- CompTIA A+ and Network +
- MTA - Operating, Networking and Security Fundamentals (or equivalent)
- Basic network troubleshooting skills
- Experience with Windows and MacOS
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