Department
OFFICE OF SCHOLARSHIPS (BL-SCHR-IUBLA)
Department Information
Office of Enrollment Management
The Office of Enrollment Management serves Indiana University Bloomington by recruiting, enrolling, and serving the undergraduate population. We are deeply committed to transforming students' lives through access, engagement, and success while becoming the most innovative, strategic, and visionary enrollment management team in the nation. With a strong focus on diversity and excellent service, OEM works with campus partners to make IU Bloomington the best university possible.
Office of Scholarships
The Office of Scholarships serves as the programming source to potential and current students for informational sessions regarding scholarship opportunities at Indiana University. The department is dedicated to awarding the maximum amount of scholarships available to the most deserving students while striving to be informative, responsive, resourceful, compliant, professional and sensitive to students, faculty and donor needs.
Job Summary
Fundamental Responsibilities:
- Interprets and explains a wide range of university and governmental policies and procedures involving official records and/or student loans to students, faculty, parents, and the general public.
- Processes and maintains official records; answers specific questions regarding records; ensures that records are accurate and complete; and investigates and resolves any questions or discrepancies.
- May process, approve, and issue short term loans and/or official documents including transcripts, student loan deferments, and insurance forms after determining student eligibility.
- Responds to requests for information; determines appropriateness of release of information under well established university and federal policies; transmits information, if appropriate.
- Distributes and collects forms from walk-in clients; sets up staff appointments, if needed.
- Monitors any changes to student files; updates as new information is received. Develops and maintains files and databases.
- Responds to student inquiries regarding status of account. Provides technical direction to part-time student staff.
- May certify completion of degree requirements.
Department Specific Responsibilities:
- Serves as an information resource to students, potential students, and their families; explains the policies and procedures involved in applying for financial aid and/or scholarships
- Processes and monitors files for applications and awards; updates as necessary for accuracy and completeness; ensures compliance with state and federal regulations.
- Responds to email, phone, and in-person inquiries from applicants regarding status of application; notifies applicant of final decision.
- Monitors financial aid and/or scholarship accounts on a continuing basis; ensures compliance with scholarship requirements.
- Provides administrative and clerical support to department staff including word processing and scheduling.
- Develops and updates written informational materials regarding the policies and procedures involving in applying for financial aid and/or scholarships.
- Compiles and analyzes data and prepares various reports. Designates and completes audits on a regular basis. Identifies situational anomalies the require analysis and/or escalation.
- May provide guidance to other financial aid/ scholarship coordinators; takes on complex or escalated customer issues, referring to manager as appropriate. May make process recommendations to manager for improved operational efficiency.
Qualifications
EDUCATION
Required- High school diploma or GED
PreferredWORK EXPERIENCE
Required- 2 years in customer service, higher education, or a related field
Preferred- 2 years of experience working in a fast paced, complex customer service area in a higher education setting
SKILLS
Required- Proficient communication skills
- Maintains a high degree of professionalism
- Demonstrated time management and priority setting skills
- Demonstrates a high commitment to quality
- Possesses flexibility to work in a fast paced, dynamic environment
- Highly thorough and dependable
- Demonstrated ability to maintain confidential information
- Friendly and service-oriented
Preferred- Knowledge of the university's student information systems and administrative systems
- Knowledge of the university's academic programs and academic record keeping systems.
- Ability to effectively communicate and exchange information with a wide variety of individuals
- Strong organizational skills including ability to perform various tasks simultaneously with consistently high accuracy and handle stress and confidential materials
- Proven initiative, reliability and flexibility.
- Proven analytical abilities in resolving procedural and system file problems; and
- Possess a consistent positive temperament with continuous public interaction.
- Possess accurate keyboard skills and knowledge of computer software and applications.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Hours
This position must occasionally work evenings and weekends.
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: Student Services
Job Family: Student Services Generalist
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Posting Disclaimer
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
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