Overview
The Specialist will interface with Amazon City Managers & Lennar Account Managers for Customer/Model Activations and model support. Specialist will be responsible for reporting construction of new models and monitoring home automation products/experience within all Division models. The Specialist shall support New Home Consultants and Division Personnel.
Responsibilities
- Communicate new model construction to the Regional Account Manager
- Schedule home automation training for NHCs
- Monitor the performance of the home automation products in each model
- Report technology issues to the Regional Account Manager
- Perform basic troubleshooting of home automation products in models
- Ensure models are 100% ready for activation by completing a walkthrough and checklist
- Work with local trades to ensure activation readiness
- Provide feedback on training issues, effectiveness, and
- Responsible for ensuring onsite training complies with all company/department policies and procedures.
- Establish and maintain communication on status of NHC training and submit to the Lennar division leadership and the Regional Account
- Perform onsite observations of Amazon activations
- Monitor and respond to Home Automation KPI's.
#CB
Qualifications
Technical Skills:
- Fundamental residential home automation knowledge
- Basic network configuration
- Use of test equipment (Network tester, Toner, FVD, )
- Use of technology tools (Tablet, phone, laptop)
- Basic network troubleshooting
- Smart home technology knowledge
Job Skills:
- Remains up-to-date on all job-related updates
- Embraces change with a positive demeanor
- Ability to deal with challenging technical situations in the field with limited supervision
- Demonstrates excellent problem solving and conflict resolution skills
- Demonstrates flexibility in traveling to different divisions when needed
- Capable of training colleagues on processes and procedures
- Can serve as team leader during manager's absence
Customer Service Skills:
- Excellent Communication Skills both verbal and written
- Good Listing and problem-solving skills
- Represent an image of integrity and professionalism
- Promotes a positive company image (uniform, clean company vehicle, good communication skills)
Education and Experience Requirements
- High School Diploma or GED required
- Fundamental residential home automation and Smart Home technology knowledge
- Experience with basic network configuration and troubleshooting, testing equipment (e.g., Network tester, Toner, FVD), using technology tools (e.g., tablet, phone, laptop)
- Embraces change with a positive demeanor
- Ability to deal with challenging technical situations in the field with limited supervision
- Demonstrates excellent problem solving and conflict resolution skills
- Demonstrates flexibility in traveling to different communities, when needed
- Can serve as team leader during manager's absence
- Excellent communication skills (both verbal and written)
- Good listening and problem-solving skills
- Represent an image of integrity and professionalism
- Promotes a positive company image (i.e., uniform, clean company vehicle, good communication skills)
Type
Regular Full-Time