Director of IT Service Management

KNOWLEDGE AND SKILLS REQUIRED:

• Demonstrates problem solving skills, including adapting to changing business requirements
• Demonstrates the ability to achieve objectives via influence of others
• Ability to communicate both written and verbally with all levels of the enterprise
• Extensive experience in the application and adoption of IT Service Management best practice
• Extensive experience in managing Enterprise level Service Delivery organizations
• Demonstrated ability to lead via example, building adherence to company's mission to extend the healing ministry of Christ.
• Proven ability to foster a culture of diversity and innovation.
• Experience leveraging vendor relationships and negotiations to achieve cost savings and Service Levels with suppliers and partners.
• Ability to develop and maintain operating and capital budgets
• Thorough knowledge of industry and market trends
• Ability to manage multiple high priority initiatives to completion
• Sound facilitation, consensus building and conflict resolution skills
• Highly self-motivated, self-directed with great attention to detail.

KNOWLEDGE AND SKILLS PREFERRED:

• Enterprise experience in healthcare environment
• Knowledge of Service Management and how it relates to technology workflows throughout a healthcare organization
• Strong knowledge of cloud-based platform service delivery (e.g., PaaS or IaaS)
• Project Management
• Vendor Management
• Knowledge of Agile methodology

EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor's degree in Business, IT, or Health Administration
• 10 years' enterprise experience in IT Service Management
• 5 years of IT leadership experience

EDUCATION AND EXPERIENCE PREFERRED:

• Master's degree in Business, IT, or Health Administration
• 5 years of experience within the healthcare industry

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

• ITIL v3 Expert or ITIL 4 Strategic Leader (SL)